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IVR Services for better leads management and better customer satisfaction

As we are heading forward, modern technologies are playing a major role these days in the success of different startups and businesses. Different technology has different purpose. It is important for every business to find out which technology can boost up their business. Moreover, every business should know how to make the best of that latest technology for their growth. One thing that is common among most of the companies in the market is lead generation. Leads are important for the growth and sustainable development of any company. It is more important to manage the leads in an effective and efficient way. But how can you do that in the first place? Well, IVR is something that you need to know about.

IVR is Interactive Voice Process that helps in calls and leads management for better productivity and growth. IVR System has been a part of a lot of companies for a long time now. Many companies have identified the importance of IVR in their company and are fully utilizing the opportunity. IVR is helping a lot of businesses in providing customer satisfaction and getting more opportunities. And how is that?

Let's take a case study that will be perfect for an explanation. Suppose you are running a company and you have different departments. You put an IVR system in your company. IVR System is going to make you're working system effective and efficient. Not only it is going to make everything productive but it will also help you reduce costs and increase revenue.

Let's take a scenario in this situation. A guy named X is interested in your product. He calls the company on the given IVR number. Now, the IVR is going to help the customer to reach the right agent by redirecting the number to a Sales representative. Even if one sales representative fails to pick the call, the call will be forwarded to another Sales Representative. If you have fewer sales agents and the call gets missed, you will be informed about it through missed call alerts. This process is going to benefit the company in different ways. These benefits include less wastage of time and resources, better productivity, a better image of the company, and you won't miss any opportunity for the sale of your product. All these factors will increase your revenue and reduce costs that used to come through wastage of resources and time.

Even if we talk about any other department, IVR is going to help in the same way with its amazing features. We can conclude that IVR is one of the revolutionary changes that are going to be a big factor in the coming times. It is important to identify the upcoming trend and the importance of IVR in the coming time.

While choosing IVR Service, it is also important to choose the right IVR Service provider for long-term growth. IVR Guru has been the leading IVR Service provider all over India. IVR Guru has been providing quality IVR Services with the best pricing. Check out the prices or call us at +91-9015350505

Source - https://medium.com/@ashishivrguru/ivr-services-for-better-leads-management-and-better-customer-satisfaction-f3c8b4099af4

Related - https://ivrguru.com/

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Best IVR service Provider in India 2022 at Great Price

Irrespective of your organizations size and the industry, there are some common challenges for businesses like: Productivity Increment, Scalability, Distance working, Customer Data Privacy, Business continuity, cost effective techniques etc. These challenges can restrain the growth of business.

1.   What is IVR?

Interactive Voice Response (IVR) is an automated system that allows callers to interact with automated phone system using voice and Dual Tone Multiplicity Function. IVR presents a list of options and ask callers to choose one option as per their need. Once the caller dials the option IVR route the calls to the department as per their need.       

2.   Why you need IVR?

Can communicate anytime from anywhere

No installation charges or maintenance cost

On Demand scalability

Enhance Customer Experience

Get Business intelligence

3.   Customized Levels of IVR

Sr. No

Single level

Multi-level

1.

Single Level IVR has only one layer of menu option

Multi-Level IVR follows a nested structure which can extend up to “n” number of levels

2.

Used by small business who has limited numbers of departments provide a direct route to connect with their agents.

Used by large business organization.

3.

No filtration of calls is done, call are transferred direct to the concerned person.

Follows a precise approach of filtering and calls are distributed to the departments after filtration.

4.   How IVR be beneficial to your business?

(a) Multiplies Your Call Handling Capacity

By using IVR your receptionist can handle 4-5 calls at a single time and can manage the calls easily because there are no chance of calls getting missed or unanswered. Therefore, IVR reduce the burden of your receptionist, and they can perform other tasks simultaneously.

(b) Makes Calling Process Error-free

When a customer/caller dial the IVR number, their call is answered and routing automatically to the concerned department. All calls are properly managed at the backend and thus there are negligible chances of error in comparison to a human receptionist.

(c) Saves Time and Money

There are no installation charges and /or any other hidden charges are involved in setting up IVR system. It works as a virtual receptionist and you need not to appoint a physical receptionist to handle the calls.

(d) Provides Customer Satisfaction

Your customers may feel unsatisfied when they have to wait in queue for a long time for connecting their call. After waiting for a long time, they might divert to other service provider. IVR provides the option of self service in which customer are not required to wait in queue. This process quickly resolves their queries and reduce the total call duration as well. Consequently, it builds the trust of your customers and boosts the quality of customer experience and satisfaction.

(e) Access Call Data for Analysis

IVR system in you organization helps you to keep the complete record of all inbound and outbound calls i.e. Call duration, received calls, missed calls, abandoned calls, rejected calls, dialed calls etc. This record used to understand the call flows, agent behavior and customer trends.

(f) Provides 24*7 Customer Service

Your customer can connect by IVR at any time and can have access from anywhere. If due to any reason he is not connected then there is option of “Leave a massage” and through call forwarding you can easily transfer the customer call on your personal phone number during the non-working hours.

5.   Industries benefited from IVR

Every Industries wants their customer satisfied and providing high quality service. By offering IVR platform, where their customer can find best resolution of their queries.  The Industries which are using IVR are as:

Healthcare Industry

Education Industry

E-commerce,

Logistics,

IT Industry,

Insurance,

Real Estate etc.

Read more - https://medium.com/@ashishivrguru/best-ivr-service-provider-in-india-2022-at-great-price-18f779364fcb

[ivrservicesprovider]

Manage your business smartly with IVR GURU

The need of the hour is to manage our business smartly in order to grow even in times of the corona crisis. The best IVR System is what you need to keep managing your business effectively even if lockdown is imposed.

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[ivrservicesprovider]

Grow your business with us – IVR System

Don't miss out on any opportunity, every opportunity matters. Contact us today for the best IVR System or visit our website www.ivrguru.com, Contact number +91-9717055088

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Best IVR system for grow your business

It is important to keep your business going in these crucial times. If you are looking best IVR system for grow your business all over India then please call us at +91-9015350505 or visit our website www.ivrguru.com

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[ivrservicesprovider]

Improve your employees' performance through IVR Service

Make your employees an army that will lead to great success in the future for you. Analyze and improve your employees' performance through best IVR Service Provider in India. Call us at +91-9015350505 or visit our website www.ivrguru.com

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Best IVR Solution to manage your business

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[ivrservicesprovider]

It's your time to manage your business more effectively and grow in the market. Choose IVR Service from the best IVR service provider in India, IVR Guru. Call us at +91-9015350505 or visit our website www.ivrguru.com

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[ivrservicesprovider]

How does a company grow?

How does a company grow? When the employees work with effectiveness and efficiency. Track and analyze the #performance of your #employees with the best employee #tracking system. Get the best IVR Service from the best #IVRService provider in India. Call us at +91-9015350505 or visit our website www.ivrguru.com

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How to manage the business effectively, grow in the market and save the cost as well. IVR Service is emerging as one of the best options for all those startups and small businesses. More info https://bit.ly/3GvJTmR

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Why IVR Guru for IVR Services

What is IVR?

IVR (Interactive Voice Response) is an automated telephonic system that interacts with the callers and collects the information by giving them choices through a pre-recorded voice menu. If necessary, they can resolve their query by talking to the mapped agents in the IVR system.

Is your Business not growing?

Every business wants to grow their business but due to lack of time and tracking, it gets difficult to increase productivity/revenue. There are some common factors due to which businesses are not able to grow, whereas there are all commoditized (Office space, good staff, etc.) available.

Punctuality

Negligence

Non-Tracking

Low Productivity

No Records

Others

Solution - A quality IVR Service is the only solution for all such types of problems.

Once you implement IVR Service in your business structure, all the problems will resolve automatically.

Check out how!

When a customer calls on your business number (IVR No.), a pre-recorded welcome tone plays like “Welcome to ABC Private Limited, press 1 for sales/marketing department, press 2 for the HR department, press 3 for accounts department” and so on. It makes a better brand image of your company in the caller’s mind.

Every incoming call on IVR is recorded in the IVR panel, which means your staff will talk to the customer without delay and efficiency. If the employee missed the call, then the record is saved in the IVR panel’s database. You can track every call in the IVR panel, and you can download the report as well.

There is a filter provided in the call record with which you can filter the data according to your requirement and download it for further process of reporting. Punctuality is built up automatically in the staff and there is no space for negligence. If the system runs in such a proper way, then productivity and revenue automatically increase.

There are many more features of an IVR System that make the system more effective and transparent.

IVR features list:

 You can make your mobile number/toll-free number a virtual number and map executives to it.

 You can add ‘n’ number of executives against a Virtual Number.

 No Call Drop.

 You can track your calls with a single click.

 You can set priority for answering calls according to you for the Sales Team.

 You can provide access to the employee so that they can see their self-call record.

 You can access your call tracking panel anywhere, anytime online.

 100% voice recording of each answered call with play/download option.

 User-Friendly Control Panel.

 2-way prompt message notification. After the call disconnects, both executive and client get the message showing the name and mobile number of the other.

 You can download reports into excel from the panel with a single click.

 Stick Agent Facility is also available.

 100% data security.

It is also important to choose the best IVR Service provider to get the best experience and better productivity. IVR Guru has been a leading company in providing IVR Services. We have been increasing productivity and growth for different companies and we will do the same it comes to your company as well.

[ivrservicesprovider]

Customer experience is the most important part of every #business. It can lead to healthy growth in the market. In order to give a better customer experience, you need #IVRsystem you can rely on. Choose the best IVR service all over India, i.e IVR Guru

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Get IVR System from #IVRGuru and automatically get the #leads redirected to the right person that will save time and will improve customer experience. For more info call us at +91-9015350505 or visit www.ivrguru.com

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Know how Growth rate of company get higher

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Keeping the track of every lead is really important for every #business. Do it with #IVRGuru for the best IVR service in India. Call us at +91-9015350505 or visit our website www.ivrguru.com.

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