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Review of Focus Treatment Centers of Chattanooga, TN
My Google review was too long, so here is the whole post: (Yes, this was important enough to me to start a whole tumblr page just to raise awareness. It took me over a whole day to figure out how too make this work. Also, it helps bring me peace for such a horrible/traumatic experience. Also, please excuse any typos or weird wording. Tumblr did not copy and paste accurately for some reason. Not even close. So I literally had to word for word compare this post to the word document where it was saved and fix all the weird stuff it did)
(This is part 1 of 3 of my review) If I could give this place 0 stars I would. I have been to multiple detox and mental health facilities and this was the ABSOLUTE worst experience I've ever had. This place is TOXIC and should be shut down. My 7 th point is the most significant, FYI, if you decide to skip the rest.
Ok, so maybe if you have "stereotypical" body image issues with anorexia, bulimia, or binge eating disorders and do not know what's causing them, maybe Focus can be helpful. BUT what a lot of these sick people have yet to realize apparently, is that there are MANY forms of eating disorder that don't include those three disorders. (Specific example: My friend's 4-year old son has what doctors have called an eating disorder, because he has a hard time eating certain textures, etc. He's not over eating and he's certainly not undereating because he’s concerned about his physical appearance. He is in therapy for it. ALL eating disorders deserve help.)
I digress.
1.) I went to the facility to seek treatment for alcoholism and eating disorders. It took me three tries to get into this facility because they kept rejecting me on the basis that my BAC was too high. Ya think? I know I needed help and I was more than coherent so it's not like I was passed out drunk or something. By my 3rd attempt I could not even sign the documents because I was shaking/withdrawing so much as a result of getting my BAC low enough so quickly for acceptance.
2.) They consistently left me in the dark. They did not give me or my husband any information about the program, aside from financials (money hungry much?). They did not give me a tour of the facility. They did not explain how anything worked or where anything was. I didn’t even know where I could have gotten more water to drink. Yes, I could have asked, but I was shaking and so sick because I was also detoxing that I thought I might have been seizures, because they gave me basically nothing that helped me with my withdrawals. I was suffering so much and they blamed it on me for not eating. Well, no shit. I was having severe alcohol withdrawals and loss of appetite is a common symptom. Not to mention the food that they offered wasn’t appetizing at all. I already have difficulty eating, hence the reason I was in the eating disorder department in the first place. Not because I'm afraid of getting fat. I'm happy with my weight and trying to gain more weight actually. Their solution was to give me Gatorade.
I have a history of alcoholism and have never experienced any withdrawals like this in my life. (and I drank much more heavily for much longer the other time I went to detox) They gave me medication that seemingly had no effect on me. I explained the medicine did not really do much, but all they did was up the dosage which still didn’t do much. In comparison, the last facility I went to years ago gave me a medication that actually worked for me. I never felt sick the whole time I was there after that first dose. (I also wasn’t overly medicated and they lowered my dosage each day, not increased it) I have also weaned/detoxed myself off the alcohol with no drugs and still never experienced any withdrawals like what happened at Focus. (Part 1/3)
(This is part 2 of 3 of my review) 3.) They absolutely refused to speak to my husband on the phone. Maybe for some that’s the best approach, but my husband is my rock, my foundation, my everything and we have never spent a day in 12 years where we have not at least spoken on the phone and 99% (98.8% I literally did the math) of those days we are together physically. I told them I wouldn’t be able to make it if they didn’t let me speak to him. I told many people who adamantly refused, which is ridiculous, because I was going through the most difficult sickness of my life and I just wanted to hear his voice. Just for a minute, so I could find the strength to keep going. I made it very clear how important this was to me. My husband had even spoken with the facility and explained that he was afraid I’d suffer separation anxiety and wouldn’t be able to make it without his support and asked if an exception could be made to best provide for my mental health. They wouldn’t allow it and couldn’t accept that there was not "one right way" for everyone. 
This facility needs to be more accommodating to the exact needs of specific individuals. DO NOT LET THEM MAKE YOU BELIEVE THAT THEY KNOW YOU BETTER THAN YOU KNOW YOURSELF. And as I mentioned before about being left in the dark, there was an EDA (eating disorder anonymous) meeting THAT evening which my husband could have attended. If I could have just waited a few more hours I could have seen him. But NO ONE told me about this. They told him, but of course he had no way of telling me directly and asked them to tell me to give me hope, but of course they neglected to do that.
4.) They could never give me clear answers on when I would get to see the doctor, therapist, or nutritionist. It was always just "well, you'll get to see them soon". It was so much uncertainty which is so difficult when I was in such a fragile state. As a side note, they told my husband I’d see the therapist the same day I checked in, but I only got to see her the next day AFTER I declared I needed to leave because the place was just too toxic for me.
5.) They wouldn’t let me brush my teeth. The nurse said it might make me vomit. Um ... I guess I don’t know about the average person, but having a clean mouth is going to make ME considerably less nauseated, so I had to sneak away to go brush my teeth. Something so simple and also important because I have a history of teeth issues. 6.) They go through your suitcase when you get there, which is understandable, but they took things out without telling me they took anything out at all. One of the things they took out was something called a Plexis Wheel. It's similar to a foam roller, just google it if you don’t know what it is. It helps pop, massage, and straighten out your back. First of all, why the fuck was I not allowed to have that? It's not dangerous in any way and I NEED it. I have chronic back pain from fractures I received a few years ago. Like 24/7 pain. They also took my yoga mat, because you know, that's dangerous. That's what I would have used to use the plexis wheel on, so I was in a panic when I realized I could not find them in my suitcase. I have so much pain and anything natural I can do to help with my pain I do it. (I don’t take any drugs or anything for it) A nurse also took away my fitbit off my wrist, because it "counts steps", which she assumed meant I was going to use it to lose weight, I guess. I was almost in tears, because I NEED know the time and date to stay in touch with reality, having this information keeps me sane. I don’t even pay attention to the number of steps most of the time. That was the worst nurse I had. She was such a pushy bitch. I wish I remembered her name. (Part 2/3)
(This is part 3 of 3 my review)  This brings me to my last and most significant point. At one point during my stay I was asked: "Have you done any of the following things recently?":
· Had suicidal thoughts
· Had homicidal thoughts
· Binging
· Purging
· Restricting
· Exercising
So of course, I said "only exercising". She asked if I had exercised since I'd been there. Obviously not - I was lying in bed shaking and dying. I could barely walk much less do any kind of exercise. I exercise, because 1.) my stretches, yoga, and exercise are the most significant things I can do to fight my chronic back pain. When I tried to explain this, they basically rolled their eyes and asked me sarcastically how working out/exercising could possibly help my back pain. I explained that it strengthens muscles, improves posture, etc. It was literally suggested to me by my orthopedic doctor as the only thing that can be done to help my condition. In addition, building muscle helps gain weight and increases your appetite, (which I'd been telling them the whole time that I’ve trying to do, not lose weight, but again they didn’t believe me, because of stereotypes. I even have to wear my wedding ring on a necklace, because it won’t even fit my finger anymore because I’ve successfully gained weight.) The nurse gave me a look like "ok, yeah, whatever". They just could not comprehend how working out could help my pain and the fact that I was actively trying to gain weight. 2.) Exercise is good for you emotionally, as everyone knows it raises endorphins. And 3.) I HAVE OSTEOPOROSIS. Google anything about it and it will tell you that the most important thing you can do to strengthen bones is to do heavy weightlifting. Who normally has osteoporosis at 28? PEOPLE WITH EATING DISORDERS. A facility that deals with people with eating disorders should know the benefits of this. I can’t explain my eating disorders (besides the fact that my mouth gets really dry and my teeth hurt and if I don’t like the food enough, then I don’t salivate enough, which become painful and therefore causes stomach problems from not chewing it properly) and I would have liked to have gotten help in figuring out ways to combat it, but obviously they are not educated enough for my complex situation.
Needless to say, I had to check out after about 24 hours. This was one of the worst experiences of my life. And the fact that they left me sick even though I told them the medicine wasn’t working (and certainly not the Gatorade). However, as sick as they said I’d be if I left after just one day of detox, and as many times as they told me that once my meds wore off I was going to be really sick again and that I might have seizures and/or die - That same evening I was home and sober with my husband (who got me food I could actually eat) and my kitties and plexis wheel and I felt great. I just think the stress the nurses were causing me was just exasperating my withdrawal symptoms and lowering my appetite. Again, that place was just extremely toxic for me and I'm SO glad I left when I did and will certainly never be back. I suggest you take all of this into consideration before admitting yourself because this is a neglectful facility that honestly could have been sued for malpractice, because I could have died. (I didn’t eat anything the whole time I was there, which was very dangerous in my given situation)
Whoever from the facility/company is reading this, one size does not fit all. I was SO optimistic that your program would have been able to help me, and I'm very disappointed and discouraged that it ended so poorly. It's facilities like yours that give mental health care to bad reputation, which in turn discourages people from getting the help they really need. (3/3)
I have been to hell and back just trying to post this review using 3 different emails address, 3 different browsers, 5 different devices, multiple IP addresses (with no success) and hours and hours of my time. I have never put this much effort into posting something online. I say all of this to say, this has not been a quick endeavor, but again this experience was so significant to me that it was THAT important to me to make others aware and also for my own mental peace. Thanks for reading.
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