kayty3270

[kayty3270]

After a year staying in Australia オーストラリアワーホリ

(My English is still suck🙏🙏)

I've been 365days since I came to Australia today!

Looking back a year ago, my aim was getting used to do in an environment of foreign country and getting some experience in hotel industry for moving up my career. I certainly got better my English skill, wonderful experience by working at the Langham hotel, and more confidence of communicating with guests. I think my aim has been successful this year🌸

I had a shocking and unforgettable episode in August 2024, I think the things is my turning point in my life.

I met one elderly female guest, she had a bipolar disorder and Parkinson's disease. She was over 90 years old, had difficulty walking, and had symptoms of dementia. She suddenly got upset at me extremely and screamed to me like crazy and said, ''get out of here!!! you need a training for over 6 months. After that, you might be better''.

I just assisted her to go up to the reception and her room with luggage assistance but she said that to me in front of my colleagues and some guests at the loby.

She ended up to be reported as a undesirable guest and needed our security staff when she go out/in, and our management team explained her what she did to me.

Even after I went back to home, I called ex for over 3 hours and was keeping crying whole night because I was shocked very much, I just purely wanted to help the guest as a attentive staff. 嗚咽が出るほど泣いた

After coming over that things, I wanted to be more attentive, focused, and responsible person with my guests, and I wanted to learn more about guest relations and satisfaction.

In Japanese Hotel industry, almost Luxury hotel organization has a policy like ''Don't say No to the guest'' we have to think alternative one and exceed their expectations even if we can't meet their request. On the other hand, here in Australia, they don't have that kind of policy at all (I think another country as well)

they only say, '' sorry we cannot do that'', I don't feel like they take what our guests tell them too seriously or get too depressed, like '' I don't care''😂

Sometimes the service is not meticulous and feels a bit clunky, but the guests don't really care about that, they see us as just a human beings, not as 5-star hotel staff. When I was in Japan, I was always preoccupied as if I were an actor creating the other world of the hotel, but I don't do that here, because the guests here don't want that. I like both environment tho😌

btw..My current bf give me vitality, courage, and bit confidence even thought we are both working in different fields. Because we don't understand each other everything about the work, we can act positively on our own axis. 全てを理解しきれないからこそ、相談すると心が軽くなったり、深く考えすぎなくていいと思わせてくれる、自分軸で物事を考えられている気がする

I think our personality is totally different, but it's funny and I feel comfortable🫶🫶🫶 Love you babe!

and also I still love working at a hotel, that's my life and pleasure. I have a few things I want to accomplish this year in Australia for moving up my career before going back to FS Tokyo

Leaning...

･国際手話 (hand language)

･Spanish

To be...

Receptionist in a Luxury hotel

I recalled my former manager said ''Kyoka is not ''look at me'' person but her passion and enthusiasm for her guests sometimes involved the team to create a good atmosphere. She is unique and indispensable''

I decide what I'm worth, don't be down on yourself. I'll do my best in this year to the fullest🌸