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Let's Intoxicate Outsourcing Space

Ethics with solidarity is the backbone of every industry. In world when everyone is duping, the outsourcing is not left untouched. Outsourcing gives more chances of quick money but chances are equal same to lose everything more quickly than earning. GreenPenn continuously tries to create an impact by providing most ethical business to its partners and has identified key remedies to intoxicate the outsourcing space. Here are the keys:

Win Friends and Influence People: As an a person we should not criticise, condemn or complain but give honest feedbacks with sincere appreciation. Remember to Smile to show genuine interest. Must use the person name as its the most sweetest to that person and is the same in any language. If you are a good listener you encourage other to talk about themselves. This encouragement will make other feel important and shows your genuine interest. The only way to get best of an argument is to avoid it. Never say "You are wrong", show respect in your opinion. Begin in a friendly way and get other person saying "Yes, Yes". Let the other person feel the Idea is his or her and honestly try to see things from his or her view. Dramatise your idea and throw down a challenge. Use encouragement, make the fault seem easy to correct.

Break the worry habit before it break you.

Keep Busy

Don't fuss about riffles

Use the law of average to outlaw your worries

    More technically in Outsourcing we should be preparedAre you really want to help the client? Remember any client gives you an extended arm of his sales, management, finance or HR team. Its only you who can justify his decision of outsourcing. Just keeping your profit at centre will not workout for the client. As a centre you should be focusing on customer service, quality and pre defined systems.Team plays a major role, An excellent management team is a handicap without a good team and visa versa. Management should identify the right team by checking their past experiences and why they left their previous organization. Creating a ethical and and go getter team is must who work closely with management to achieve client's goal.Compliances is the major part people pay less attention to. Due to increase in frauds and fake call centres, we get to listen many news daily of duping US citizens. This should be a worry for a legit contact centres. They should follow at lease basic guidelines of DOT by acquiring OSP, Should comply to TCPA and GDPR rules. Should have customer data security and web security. A centre should have all agreements or contracts in place. It is better to have the centre audited by ISO or CMMI for better trust in market to get more business and more importantly it will secure client, centre and outsourcers.Nothing comes for free. If an outsourcer is charging you an amount its your duty to check what are the components involved. Outsourcer should have a direct client and should be ready for direct client signups. A genuine outsourcer should not have middlemen, broker or subagents to get the projects, even if they are involved this will increase the acquisition costs. Centre should be educated about migration, Technical specifications, Process flow, compliances and paper works. Its the duty of outsourcers to manage the expectation of centre and client. Centre should be ready to pay a legitimate price for the support given by outsourcer to get the migration done in smooth manner.GreenPenn Outsourcing Business Advisory understands the basic needs of a startup to enterprise level of contact centres and keep client at the centre of every discussion. Compliance to secure project and centre by governing the international laws is our highest priority. GreenPenn initiatives of Anti-Upfront movement is a great success which given advantages of multiple contact centres in India and abroad. If your are concerned about projects and how to initiate with almost 100% foolproof planning and execution, get in touch with us now and help us intoxicating the industry by joining hands.

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Vote for india || Vote for Yourself

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Last date to apply is 25 April

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How authentic are your BPO projects?

This is the question a professional outsourcing consulting advisor face every day. The second major question is on the authenticity of the consultant itself. Questioning a project or consultant is absolutely correct however more Important is the source of a question. This is majorly asked by a brand new setup with a minimum seating capacity of ten agents, without any BPO management experience, newly registered company or some time just a proprietary firm. Please be aware that, if a client who is a well-established business with 100s of millions Dollar, why would he outsource anything to startup BPO without experience! That’s when a consulting agency plays a vital role in managing the client expectations and also securing the business interest of the contact centre. A consultant should not be shouting to prove its authenticity, in fact, it should be checked by the contact centres who are looking for projects and then establish a contact with a consulting firm. An advisory firm is a bridging mechanism between the contact centre and an outsourcing client. It is the consultant’s duty to get the expected qualitative productivity from a contact centre and also should secure the contact centre on timely payouts, training support, project management guidance, management development programs. Also, an advisory firm should secure the data and confidential information of all its contact centres even if they are running the same projects. Some newbies ask for reference centres but they forget to notice that tomorrow there centre can also be shown as references. We should know that “there is nothing called Reference Centre”. It’s a myth. No contact centre entertain any visitor just to showcase their work and existing projects! New centre should always focus on:

1. Reliability on Consultant and then authenticity 2. Check consultant ratings before contacting 3. Look for projection plan of projects 4. People management 5. Retention policy 6. Micromanagement and training If any centre wants to grow steady (not fast) with long term goal in mind, they should create a core management and operations team. Projects may be multiple but the core team should be one! Thanks

visit https://www.greenpenn.com/blank-2/2018/06/07/How-authentic-are-your-BPO-projects

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Helping people to grow- our business is our passion

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www.greenpenn.com

we build trustworthy relations in outsourcing businesses.

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Be yourself; everyone else is already taken.

Oscar Wilde

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GreenPenn helps and supports people who joined with us to get success.

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We help our contact center clients in identifying and getting the best-suited BPO projects ranging from voice to non-voice in National and International domain! We shall also help you in Dialers, VOIPs, Data of any demographics!

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We would like to introduce our-self as premium Outsourcing Advisory who are specialized in sourcing your outsourcing needs!

We help our contact center clients in identifying and getting the best-suited BPO projects ranging from voice to non-voice in National and International domain! We shall also help you in Dialers, VOIPs, Data of any demographics!