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Healthcare Lessons from the COVID-19 Pandemic

COVID-19 is a new strain of virus discovered in China, in December 2019. At present, the entire world is affected by this contagious disease-causing virus. Healthcare centers and hospitals are facing a lot of challenges due to the sudden onset of a pandemic.

While the healthcare centers are keen on taking care of the patients concertedly, they should care for doctors and other staff too, by providing them with personal protective equipment (PPE). Plexiglass panels are being installed in reception, medicals and more to avoid direct contact with other people.

The increasing number of patients demanded a large number of beds and rooms, so normal wards are transformed into intensive care units for treating COVID-19 patients.

To avoid transmission from an infected person, hospitals have had to adapt to a few modifications like separate access points for patients with symptoms of COVID-19 infections and CCTV operated rooms to monitor them, arranging a separate dialysis area to serve COVID-19 patients, and separate paths and lifts for them, etc.

As a consequence of these adaptations, healthcare centers prefer to enhance the use of technologies to interact with patients. Zero-touch patient intake is a digital service offered by HealthAsyst which enables the virtual meet up.

Technologies to interact with patients

Technologies are upgraded to endeavor e-health in this pandemic condition. It is highly recommended to use zero-touch digital intake services amid the COVID-19 pandemic. Few e-health services include:

·Biometric and telemedicine devices working on a remote basis are used to detect and diagnose other diseases to avoid contagion.

·Effective use of Electronic health records (EHRs) and personal health records (PHRs) with the health history of the patient.

·The most recent technology is a software application for telehealthcare that avoids queues and frittering away the time in a healthcare facility.

·CheckinAsyst, from HealthAsyst, is recommended as one of the leading digital patient intake software. The application allows an easy way to zero-touch patient services in digital patient intake, front-office, patient communication, revenue cycle, clinical efficiency and more.

·In CheckAsyst, digital patient intake is achieved through pre-registration via a mobile device. A seamless bi-directional data transfer allows for better EHR usage, flexible payment services like credit/debit cards and card-on-file, and automatic reminders on facility visit. A zero-touch digital intake is crucial to avoid the probability of getting infected by COVID-19.

·The front-office is assisted by the CheckinAsyst dashboard which makes the front office works easier by automated capturing of patient’s data, simplified payment options, and enhanced communication.

·The revenue cycle is improved via automatic payment reminders, various modes of payment and payment plan options, verification tool to choose the eligible and more benefiting insurance, and automatic analytic report formation on financial performance.

·Clinical efficiency is obtained by

1.      Maintaining the quality of data.

2.      Easy access to EHR for information regarding the patient.

3.      The reconciliation screen includes rechecking of the data before being sent back to the EHR.  

CheckinAsyst also makes it very easy for virtual visits by providing a link to enter the online waiting room, once you set an appointment. Even though it is the present pandemic situation that makes us adapt to zero-touch digital intake services, it is the smartest way to be followed in the future.

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The Importance of Building a Seamless Communication Channel with Patients

Information sharing is the lifeblood of a healthcare system. Healthcare institutes need to have a secure and seamless communication channel between departments, between the healthcare personnel, the healthcare institutions and the patients. This communication channel needs to be scalable and interactive. Whether the channel is used to share information between departments in a hospital or between a doctor and a patient, care should be taken that confidentiality is maintained. Some of the different channels that healthcare organisations can use to communicate with their patients are:

Email

This channel one of the oldest and most reliable. It is used by the healthcare centres to share information with patients. It can also be used to remind patients regarding their appointments, follow-ups, prescription refills, and other important information. However, this channel is effective only if most of the patients have access to emails. If most of the patients don’t check their emails regularly, healthcare centres need to use other communication channels as well.

Text messages

It is one of the simplest and easiest modes of communication that healthcare institutes can use to share information with patients. A study has found that text messages have reduced “no-show” by nearly 7%. A lot of people prefer text messages as it is easily accessible, can be read anytime, and even exchanged. A text message can be very short and give the essential information that needs to be communicated to the patient. For example, if a healthcare institute needs to remind a patient about an upcoming appointment, the message can have a greeting, appointment date and time, and name of the doctor.

Patient Portals

A patient communication platform is an effective channel that enables communication within the healthcare centre as well as with the stakeholders and patients. Large healthcare institutes generally prefer to have patient portals that will allow the healthcare professionals as well as patients to access their medical records, set up appointments, and do follow-ups. The biggest advantage of using such a platform is that it can ensure data confidentiality. As the portal is created and owned by the healthcare institute, they can ensure the best security systems are in place. It also reduces administrative clutter and enables all authorized people to access the data anytime anywhere.

Apart from these three channels, healthcare institutes can also use blogs, review websites, and social media channels to share information with patients. However, only general information regarding the healthcare centre and services provided can be shared on these platforms. Patients can also share their feedback and review regarding the hospitals and their services on these social platforms.

HealthAsyst offers the CheckinAsyst patient communication hub, which enables effective patient communication. This hub allows for secure and real-time communication between the healthcare service provider and the patient. It has a host of features such as appointment reminders, patient broadcasts, secure texting, payment reminders, and lots more. The features can be customised according to the requirements of the healthcare centre.

Contact HealthAsyst to know more about how healthcare institutes can use this patient communication hub to build a seamless communication channel and provide interactive support to your patients.

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The Premier Healthcare Software Vendors | HealthAsyst

Looking for an innovative Healthcare Software Vendor? We help you stay ahead of the technology curve as well as your product development needs. Contact us now!

https://www.healthasyst.com/healthcare-it-services/markets-software-vendors/

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Custom Healthcare Software Development | HealthAsyst

Healthcare Software Development - Our 20+ years of experience in Healthcare software development helps you design and develop applications that are user-friendly, secure, scalable and cost effective. Contact our Healthcare Software Development for the best outcomes.

https://www.healthasyst.com/healthcare-it-services/software-application-development/

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Healthcare Application Development Services | HealthAsyst

Healthcare Application Development - Our 20+ years of experience in Healthcare software development helps you design and develop applications that are user-friendly, secure, scalable and cost effective. Contact our Healthcare Software Development for the best outcomes.

https://www.healthasyst.com/healthcare-it-services/software-application-development/

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Patient Check In System | HealthAsyst

CheckinAsyst is an automated patient check in system, available in modules, which helps in flexibility and scalability. Check in is done through tablets, kiosks and a mobile app with configurable workflows using electronic consent forms.

https://www.healthasyst.com/products/checkinasyst-automated-patient-check-in-system/

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HealthAsyst - We approach Healthcare IT outsourcing through our proprietary Distributed Agile Development working on an Accountable Delivery Model and Framework, to give you  reliability and peace of mind.

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Healthcare IT Services and Solutions To Suit Any Requirements | HealthAsyst

HealthAsyst - Our end-to-end healthcare IT services, offered in flexible engagement models, are designed to provide optimum value to healthcare organizations without the hassles of management overheads and high cost. Contact now!

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Ensure your software meets user expectations by Healthcare Software Testing

HealthAsyst application testing services make your healthcare software flawless by validating functionality fit for purpose, business workflows and performance measuring. Reach out to us to ensure your software meets user expectations.

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3 Advantages of Switching to Electronic Health Records

With the world going digital, healthcare providers are not far behind. Many of the leading healthcare providers are already replacing manual records and patient tracking with electronic health records using patient intake software. There are still some healthcare centres that are wary of moving to the digital platform for many reasons. They may not have the knowledge or expertise to transfer all data to a digital platform or because they are not ready to embrace change.

 But, to keep pace with the growing competition, it is important for healthcare centres to digitise patient check-in and use IT software solutions to upgrade their service. The three major benefits of using electronic health records are:

 Paper Records Don’t Last Long, but EHR do!

One of the biggest problems with paper records is that they fade over time. In a lot of cases, important patient information can get missing. The other problem of dealing with paper records is that sharing, copying, transporting records is cumbersome. Plus, if the paper records are not filed properly, it can take ages to track down one particular piece of information leading to loss of time and productivity of the support staff. Also, paper records are vulnerable to damage by fire or water. Having a patient check-in system and electronic health records can overcome all these problems.

 EHRs improve efficiency and productivity

Electronic health records that are captured using a patient intake software can be easily stored, transferred and accessed at any point of time. Plus, the data in the system can be accessed by all the stakeholders involved in treating the patient. This helps save time and also improve productivity. Also, as there is no manual intervention while copying or sharing information, we can safely do away with manual errors, which happen quite often with paper records.

 EHRs are secure

Patient data is sensitive and confidential. When it comes to paper records, it is practically not possible to keep track of all the people who have accessed the information. But the same can be done in case of electronic health records. Each time, someone accesses a particular piece of information regarding a patient, a digital footprint is created. It helps track the person who accessed the information and also the reason for accessing the information. Also, electronic data collected from patient check-in software is stored in a server, which could be off-site or on Cloud. So, in case of unforeseen circumstances, if there is any damage to the healthcare centre, all patient data will be secure.

 There is no way, but forward. If you want to take your medical centre to the future, it is time to invest in a robust patient check-in system. Contact HealthAsyst for any details you may need regarding patient intake software.

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HealthAsyst - We approach Healthcare IT outsourcing through our proprietary Distributed Agile Development working on an Accountable Delivery Model and Framework, to give you  reliability and peace of mind.

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Smart Tips for Healthcare Software Testing

As technology continues to take over various processes in the medical industry, many healthcare institutions are investing more money on medical software for electronic health records and healthcare content resource management. The use of mobile-based solutions and applications have increased in the recent past, thanks to their versatile and ease-of-use. Now, as the dependence of critical healthcare processes depends on the quality and performance of IT solutions, it has become even more critical to have reliable healthcare software testing.

 In this article, we discuss the essential factors that need to be considered during healthcare software testing, so that healthcare IT services are delivered seamlessly and accurately.

 Compliance Testing

It is the most important criteria that need to be tested before launching a healthcare software system or application. The medical application should be compliant with the rules and regulations laid out by the Healthcare Information Technology Standards Panel and the Integrating the Healthcare Enterprise (IHE) initiative. It is essential that healthcare software is compliant, or it could lead to legal issues.

 Usability Testing

It should be noted that healthcare IT solutions and apps are going to be used by a wide spectrum of people from doctors and patients to hospital administrators and front desk staff. So, while doing the healthcare software testing, you should ensure the usability for all users and roles.

 Security Testing

No matter what kind of healthcare IT services, a medical provider uses, security is of utmost importance. All sensitive data regarding a patient’s health records, personal details, and more should be highly protected. With increasing cyberattacks in healthcare centres, it is very important to have robust security testing before the product is launched or upgraded. While performing healthcare software testing, professionals should ensure that all confidential data is protected with multiple layers of security.

 Interoperability Testing

The healthcare software should be tested for interoperability. Many departments may be involved in the treatment of a particular patient. So, when data is being transferred from one department to another (or even across EHRs), the confidentiality and accuracy need to be maintained. The software should be tested for major standards of data transfer that are required in the healthcare industry - Fast Healthcare Interoperability Resources, Digital Imaging and Communications in Medicine and Health Level 7.

 Mobile Testing

Most healthcare solutions and apps are accessed more on mobile devices compared to laptops or desktops. So, you should ensure that your healthcare IT solutions are responsive and work well even on small screens without loss of performance.

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CheckinAsyst - Enhance your patient experience with our patient check-in software. Our patient check-in software digitally captures patient data so your staff don’t have to print, scan, update or shred volumes of paper.

https://www.healthasyst.com/Products/checkinasyst-patient-check-in-software/

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Healthcare Application Testing Services | HealthAsyst

HealthAsyst application testing services make your healthcare software flawless by validating functionality fit for purpose, business workflows and performance measuring.

https://www.healthasyst.com/healthcare-it-services/software-application-testing/

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5 Action Steps for a Stress-Free Physician Front Office

Front desk staff are the unsung heroes of any medical practice and their well-being and efficiency at work can bring a measurable difference in customer service. Here are some actions which can help you achieve these effortlessly. Read the blog https://www.healthasyst.com/blog/reduce-stress-practice-front-office/

https://www.healthasyst.com/blog/reduce-stress-practice-front-office/

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Custom Healthcare Software Application Development Services – HealthAsyst

HealthAsyst - Our 20 years of experience in Healthcare software and application development helps you design and develop applications that are user-friendly, secure, scalable and cost effective.

https://www.healthasyst.com/healthcare-it-services/software-application-development/

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HealthAsyst - Our 20 years of experience in Healthcare software and application development helps you design and develop applications that are user-friendly, secure, scalable and cost effective.

https://www.healthasyst.com/healthcare-it-services/software-application-development/