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MGMT 597 Strat Considrs Mgrs & Ownrs – DeVry

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 MGMT 597 Strat Considrs Mgrs & Ownrs – DeVry

 MGMT 597 Week 1 Homework Assignment

  Three Different Answer Papers 9.4 – 10.7 – 11.4     – 13.1

 MGMT 597 Week 2 Homework Assignment

  14.2  Real     Property Robert Briggs and his wife purchased a home located at 167 Lower     Orchard Drive, Levittown, Pennsylvania. They made a down payment and     borrowed the balance on a 30-year mortgage. Six years later, when Mr. and     Mrs. Briggs………..Who wins?

16.10 Intentional     Interference with Contractual Relations Pacific Gas and Electric Company     (PG & E) entered into a contract with Placer County Water Agency     (Agency) to purchase hydroelectric power generated by Agency’s Middle Fork     American………..Bear Stearns also agreed to pay the legal fees incurred by     Agency in litigation concerning the attempt to get out of the PG & E contract.     Who wins and why?

18.2 Good     or Service Mr. Gulash lived in Shelton, Connecticut. He wanted an     above-ground swimming pool installed in his backyard. Gulash contacted     Stylarama, Inc. (Stylarama), a company specializing in the sale and     construction of pools. The two parties entered into a contract that called     for Stylarama to “furnish all labor and materials to construct……….Is     this transaction one involving goods, making it subject to Article 2?

20.3 Revocation     of Acceptance Roy E. Farrar Produce Company (Farrar) was a packer and     shipper of tomatoes in Rio Arribon County, New Mexico. Farrar contacted     Wilson, an agent and salesman for International Paper Company     (International), and ordered 21,500 tomato boxes for $0.64 per box. The     boxes were to each hold between 20 and 30 pounds…………Who wins?

 MGMT 597 Week 3 Homework Assignment

  22.10 Reference     to Another Agreement Holly Hill Acres, Ltd. (Holly Hill), purchased land     from Rogers and Blythe. As part of its consideration, Holly Hill gave     Rogers and Blythe a promissory note and purchase money mortgage. The note     read, in part, “This note with interest is secured ……………Does the     reference to the mortgage in the note cause it to be nonnegotiable?

23.8 Business     Ethics Anthony and Dolores Angelini entered into a contract with Lustro     Aluminum Products, Inc. (Lustro). Under the contract, Lustro agreed to     replace exterior veneer on the Angelini home with Gold Bond Plasticrylic     avocado siding. The cash price for the job was ………….Who wins?

24.13 Business     Ethics Warren and Kristina Mahaffey were approached by a salesman from the     Five Star Solar Screens Company (Five Star). The salesman offered to     install insulation in their home at a cost of $5,289. After being told     that the insulation would reduce their heating bills by 50 …………..Did     Five Star Solar Screens Company act ethically in this case? Can the     Mahaffeys successfully assert the defense of breach of contract by Five     Star against the enforcement of the note by Mortgage Finance?

27.2 Priority     of Security Agreements World Wide Tracers, Inc. (World Wide), sold certain     of its assets and properties, including equipment, furniture, uniforms,     accounts receivable, and contract rights, to Metropolitan Protection, Inc.     (Metropolitan). To secure payment of the purchase …………….Who wins?

 MGMT 597 Week 5 Assignment: YouDecide

MGMT 597 Week 5 Homework Assignment

  29.2 Independent     Contractor Mercedes Connolly and her husband purchased airline tickets and     a tour package for a tour to South Africa from Judy Samuelson, a travel     agent doing business as International Tours of Manhattan. Samuelson sold     tickets………….Is Samuelson liable?

30.8 Tort     Liability Ray Johnson and his eight-year-old son, David, were waiting for     a “walk” sign before crossing a street in downtown Salt Lake City. A truck     owned by Newspaper Agency Corporation (NAC) and operated by its employee,     Donald Rogers, crossed the intersection and jumped the curb, killing David     and injuring Ray. Before………….Is NAC liable?

34.7 Liability     of General Partners Pat McGowan, Val Somers, and Brent Robertson were     general partners of Vermont Place, a limited partnership formed for the     purpose of constructing duplexes on an undeveloped tract of land in Fort     Smith, Arkansas. The general partners appointed McGowan and his company,…………Who     is liable to the suppliers?

35.7 Removal     of General Partner The Aztec Petroleum Corporation (Aztec) was the general     partner of a limited partnership. The partnership agreement provided that     it could be amended by a vote of 70 percent of the limited partnership     units. More than 70 percent of these units voted to amend the partnership     agreement to provide……………….Who wins?

 MGMT 597 Week 6 Homework Assignment

  36.11 Business     Ethics John A. Goodman was a real estate salesman in the state of     Washington. Goodman sold to Darden, Doman & Stafford Associates (DDS),     a general partnership, an apartment building that needed extensive     renovation. Goodman represented that he personally ……………Was it ethical     for Goodman to deny liability? Is Goodman personally liable?

37.5 Dividends     Gay &’s Super Markets, Inc. (Super Markets), was a corporation formed     under the laws of the state of Maine. Hannaford Bros. Company held 51     percent of the corporation &’s common stock. Lawrence F. Gay and his     brother Carrol were both minority shareholders ……………Who wins?

37.7 Duty     of Loyalty Lawrence Gaffney was the president and general manager of Ideal     Tape Company (Ideal). Ideal, which was a subsidiary of Chelsea Industries,     Inc. (Chelsea), was engaged in the business of manufacturing pressure-sensitive     tape…………….Who wins?

39.9 Duty     of Loyalty Ally is a member and a manager of a manager-managed limited     liability company called Movers & You, LLC, a moving company. The main     business of Movers & You, LLC, is moving large corporations from old     office space to new office space……………Is Ally liable?

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MGMT 591 Leadership and Organizational Behavior Final Exam

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 MGMT 591 Leadership and Organizational Behavior Final Exam

 (TCOs A and B) Please identify and briefly explain two of the five dimensions of national culture. (Points : 10)

According to Geert Hofstede national culture has 5 dimensions:

………………………………..

2.  (TCO D) Referring to the team decision-making process, define consensus and unanimity, and explain the difference between the two. (Points : 10)

Consensus refers to a group of people with different background / skills / values / ethics.

………………………………..

3.  (TCO E and F) Identify four of the barriers to effective communication and give an example of each. (Points : 10)

There may be a number of barriers that make communication hard:

………………………………..

4.  (TCO G) Differentiate between trait theories of leadership and behavioral theories of leadership. Describe each and give an example of each type of leadership. (Points : 10)

Trait theories are based on a set of personal attributes such as need for achievement,

………………………………..

(TCOs E and F) Workplace deviance is costly to both organizations and employees. Victims of workplace deviance suffer from stress-related conditions, decreased productivity and low morale and are more likely to leave the organization. How can norms be used to reduce deviant workplace behavior? (Points : 10)

Norms define right and wrong behaviors within an organization which have to be ………………………………..

1.  (TCO B) Faxco Incorporated is a business with 500 employees. The CEO of the company has recently learned, based on employee surveys, that the employees are not very happy with the company. In fact, the CEO is starting to believe that this may be the reason why Faxco is experiencing slower sales and a recent budget crisis that threatens to shut down the company in 3 years if it is not fixed.

You are a consultant and the CEO has asked you to visit the company for a week and analyze what might be going wrong. Here are your notes from the week. (1) Attended Manager 1’s staff meeting. He has 200 employees working under him. Manager 1 talked about the recent budget problems that Faxco is having. He said, “It’s not like we didn’t know this was coming. The company makes a junky product compared to our competitors, and half the time, I think the manufacturing department is cutting corners.” Manager 1 was overheard telling an employee, “I don’t blame anyone if they are looking for work elsewhere.”

(2) You overheard three employees talking after Manager 1’s staff meeting. Employees are upset about the idea that the manufacturing department might be cutting corners and creating junky products. The company advertises its products as having the finest quality and durability.

(3) You attended Manager 2’s staff meeting. He runs the tech department and has 20 employees. He was very upset with the marketing department. He stated, “Someone over in marketing reported to the CEO that a computer technician from this department was rude to them. I did not even ask who it was that was supposedly being rude. I know we’re all techies in this department together and we don’t behave that way.” He also read an e-mail from a customer who said that someone from the tech department was rude. His response was, “All these customers do is complain. It’s us versus them apparently, so we have to watch out.” In light of what you learned in MGMT591 about diversity, job satisfaction, and attitudes, please write up a neatly-organized analysis for the CEO. (Points : 45)

Although, there is no clue from this case about Faxco Incorporated’s demographics, there ………………………………..

2.  (TCO E) You lead a team of marketing professionals. At a recent team meeting, Curtis and Andrea got into an argument in front of you and are no longer speaking to each other. Curtis came to you and complained that Andrea always tries to get all of the attention. Andrea came to you with that same complaint about Curtis after the argument. Recently you and your entire team took the Life Styles Inventory (LSI). Andrea is Conventional while Curtis is Competitive. Your style is Humanistic-Encouraging. You plan to hold a meeting with the three of you. What four specific things will you cover and how will you approach each part of the communication differently based on the LSI results? (Points : 45)

Andrea is Conventional, which means she is comfortable with the establishment of rules ………………………………..

3.  (TCO F) As a manager of people it is inevitable that you will have to deal with conflict issues. In our studies we have identified the need to resolve conflict when it is seen to be counter to the organization’s goals and in some cases, to stimulate conflict to arrive at organizational goals or increase performance. Select any two of the nine conflict-resolution techniques (see Exhibit 14-4 in your textbook). Explain how each technique could be used to reduce or eliminate conflict. Provide an example scenario for each. (15 points for each technique with an example scenario) Select one of the four conflict-stimulation techniques (see Exhibit 14-4 in your textbook). Explain how that technique could be used to improve a group’s performance. Provide an example scenario. (15 points) (Points : 45)

Conflict-Resolution Techniques:

………………………………..

4.  (TCO D) Sonia Smith, Chief Learning Officer (CLO) at a new, electric automobile manufacturer on the east coast, is determined to create a participatory workforce culture based on the historic recalls and poor quality production in major USA automakers. She has asked you to join her Human Resources team in the graduate-level intern program she just created with Keller School of Management at DeVry University. (Points : 45)

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MGMT 532 Philosophy, Principles, and Practices in Management of Quality

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 MGMT 532 Philosophy, Principles, and Practices in Management of Quality

  Embry MGMT532 Module 33 Discussion

 33 – Class Discussion: Customer Focus and Workforce Focus

 4242 unread replies6767 replies

Your group was assigned one question from Chapter 4 pg 195 (either 1, 4, 5, 6, 7, & 10) in Module 2 Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Class Discussion Board

Remember to comment and respond to each group’s posting

Review the Discussion Board Rubric It will assist you in creating effective posts and will be used to evaluate the activity

 Embry MGMT532 Module 43 Discussion

 43 – Class Discussion: Process Focus and the Baldrige Framework for Performance Excellence

 2828 unread replies5757 replies

Your group was assigned one question from Chapter 5, pages 241 – 243 (2, 4, 7, 10 & 12) Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Discussion Board

Remember to comment and respond to each group’s posting

Review the Discussion Board Rubric It will assist you in creating effective posts and will be used to evaluate the activity

 Embry MGMT532 Module 53 Discussion

 53 – Class Discussion: Strategy and Performance Excellence and Measurement and Knowledge Management for Performance Excellence

 2828 unread replies5454 replies

Your group was assigned one question from Chapter 11 pg 589 – 590 (1, 2, 3, 4, & 7) Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Discussion Board

Remember to comment and respond to each group’s posting

Review the Discussion Board Rubric It will assist you in creating effective posts and will be used to evaluate the activity

 Embry MGMT532 Module 63 Discussion

 63 – Class Discussion: Leadership for Performance Exellence, Building and Sustaining Performance Excellence

 1919 unread replies5555 replies

Your group was assigned one question from Chapter 14 page 692 (either 2, 5, 6, or 7) Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Discussion

Remember to comment and respond to each group’s posting

Review the Discussion Board Rubric It will assist you in creating effective posts and will be used to evaluate the activity

 Embry MGMT532 Module 73 Discussion

 73 – Class Discussion: Statistical Methods in Quality Management and Design for Quality and Product Excellence

 3131 unread replies6060 replies

Your group was assigned one question and problem from Chapter 6, (302 – 303), questions 4 and 13, or Chapter 7 (pages 363-364), questions 20 and 24 Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Discussion Remember to comment and respond to each group’s posting

Review the Discussion Board Rubric by selecting Show Rubricfrom your tools menu  It will assist you in creating effective posts and will be used to evaluate the activity

 Embry MGMT532 Module 83 Discussion

 83 – Class Discussion: Measuring and Controlling Quality

 1414 unread replies5353 replies

Your group was assigned one question from Chapter 8, pages 449 – 550, questions 11, 15, or 17 Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Discussion Board

Remember to comment and respond to each group’s posting Review the Discussion Board Rubric for the grading criteria that will be used when evaluating your discussion participation

 Embry MGMT532 Module 91 Discussion

 91 – Class Discussion: M8-Process Improvement and Six Sigma

 1111 unread replies6565 replies

Your group was assigned one question from Chapter 9, page 507, questions 2 or 5 Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidate response to this Discussion Board

Remember to comment and respond to each group’s posting

Review the Discussion Board Rubric It will assist you in creating effective posts and will be used to evaluate the activity

 Embry MGMT532 Module 24 Case Study 1 Assignment

 Now let’s apply what we’ve read this week Before the end of the week, please read Case 1 – First Internet Reliable Bank, pgs 144-146, and answer the questions Write a succinct response by answering each question of the reading in the context of your case study Please prepare this assignment using the Microsoft Word application

Evaluate your report using the criteria defined in the Individual Case Study Rubric below When submitting yourassignment, include your surname, module number, and title of the assignment in the document name (eg, surname_M2_CaseStudy)

 Embry MGMT532 Module 55 Case Study 2 Assignment

 Now let’s apply what we’ve read this week Before the end of the week, please read Case 2 – Johnson Pharmaceuticals, pages 659 – 660, and answer the questions Write a succinct response by answering each question of the reading in the context of your case study Please prepare this assignment using the Microsoft Word application

Evaluate your report using the criteria defined in the Individual Case Study Rubric When submitting your assignment, include your surname, module number, and title of the assignment in the document name (eg, surname_M2_CaseStudy)

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MGMT 410 Final Exam 100% Correct Answers

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 FINAL EXAM TOPICS/CONCEPTS WITH RELATED QUESTIONS (10)

Human Resource Management and Strategic Planning –

Identify and describe the Functions for Human Resources Management & Define the concept Strategy Planning within HRM?

 Employment

 Compensation

Benefits

Employee Relations

Training/Development

Labor Relations

Legal Affairs

Organizational Development

  Define the concept of HR Strategy Planning and its     importantant for Staffing within HR?

 Page 4

Practical Final Exam Student Copy – MGT410 – Human Resource Management

 Instructor: Gerardo H. Chaljub, MBA                Total Points:  250 pts. for 10 topics

Extra Credit question: 60 points for 8 questions                      

NOTE: PLEASE KEEP YOUR RESPONSES AND FINAL EXAM FORMAT IN THE SAME CHRONOLOGICAL ORDER IN WHICH IT WAS FROMATTED AND DISTRIBUTED TO YOU IN ORDER TO FACILITATE A SMOOTH GRADING PROCESS.

   Define and describe the concept of EEOC? What is the      purpose of the EEOC and what impact does it have on employers and the      compliance standards within Human Resource Management?

  Identify and Describe the seven (7) categories of Title     VII under the Employment Act?  Further elaborate on the meaning and     provide an example for each category?

    ADA Act

 Equal Pay Act

   Job Questionnaire→

 Job Descriptions→

Market Compensation Analysis→

Job Classification and Pay Levels→

   Describe the recruitment process, how to attract, seek      talent in connection with the strategic objectives and business needs of      the organization?

 Elaborate on the process related to the job description,      posting of the job, using an internal/external employment portal as an      applicant tracking system, pre-screening candidates to conduct      preliminary interviews?

 Page 5

Practical Final Exam Student Copy – MGT410 – Human Resource Management

 Instructor: Gerardo H. Chaljub, MBA                Total Points:  250 pts. for 10 topics

Extra Credit question: 60 points for 8 questions                      

NOTE: PLEASE KEEP YOUR RESPONSES AND FINAL EXAM FORMAT IN THE SAME CHRONOLOGICAL ORDER IN WHICH IT WAS FROMATTED AND DISTRIBUTED TO YOU IN ORDER TO FACILITATE A SMOOTH GRADING PROCESS.

   Define and describe the Selection process within Human      Resources?

 Elaborate on the different types of interviews when      selecting potential candidates?

 Explain the process of extending and accepting a job      offer and the process of screening the selected candidate for a criminal      background check and employment eligibility I-9 requirements in the U.S

   Describe the context and explain its importance in      relevance to Human Resources?

 Identify and describe Employee Development and the      importance of developing career paths across the organization?

   Identify and Describe the concept of Performance      Management and its importance for valuing, empowering, recognizing, and      rewarding employees?

   360 Degree Appraisals System

 Ranking Appraisal System

One to one appraisal system

   Identify and Describe the importance of Compensation      within the organization?

 Elaborate on how VERR (Value, Empower, Recognize &      Reward) relates to creating a “Best in Class” organization?

 Explain how Market Compensation Analysis can lead to      equitable compensation decisions across the organization?

  Page 6

Practical Final Exam Student Copy – MGT410 – Human Resource Management

 Instructor: Gerardo H. Chaljub, MBA                Total Points:  250 pts. for 10 topics

Extra Credit question: 60 points for 8 questions                      

NOTE: PLEASE KEEP YOUR RESPONSES AND FINAL EXAM FORMAT IN THE SAME CHRONOLOGICAL ORDER IN WHICH IT WAS FROMATTED AND DISTRIBUTED TO YOU IN ORDER TO FACILITATE A SMOOTH GRADING PROCESS.

   Employee Benefit Programs and Labor Relations &     Collective Bargaining

  Identify and describe why Benefit Programs have become     an important organizational strategy and its critical impact within the     organization?

Identify and Describe at least 5-10 benefits being     offered today by organizations?

Identify and Describe the concept and major components     of Labor Relations and Collective Bargaining?.

What impact does it have today on the company and HR?

  Page 7

Practical Final Exam Student Copy – MGT410 – Human Resource Management

 Instructor: Gerardo H. Chaljub, MBA                Total Points:  250 pts. for 10 topics

Extra Credit question: 60 points for 8 questions                      

NOTE: PLEASE KEEP YOUR RESPONSES AND FINAL EXAM FORMAT IN THE SAME CHRONOLOGICAL ORDER IN WHICH IT WAS FROMATTED AND DISTRIBUTED TO YOU IN ORDER TO FACILITATE A SMOOTH GRADING PROCESS.

 Extra Credit Questions:

60 points – Eight (8) questions – INTERNATIONAL PERSPECTIVE

During our guest speaker’s visit and presentation in     class, Ben Von Seeger, a Global VP Executive, exposed and presented to you     his tenacious expertise, while you were able to participate and be part of     his business management perspective and requirements to survive and adapt     to a global competitive environment.  As noted by his lecture,     business practices today require organizations to continuously improve and     grow to meet global market demands and maximize profit margins.

With this in mind, please describe with a minimum of 250 words what have you learned and walked away from this presentation and perspective? What are some common practices that can be put into place to become a global manager when forced to deal with business management, different cultures, adapting to change, a diverse workforce when traveling overseas to do business? (25 points)

How many countries belong to the European Union     Consortium today? (5.0 points)

Identify which five (5) countries in the European Union     required a financial bailout from the European Union consortium in the     last three (3) to four (4) years?  Describe and support what were the     reasons for this economic bailout? (5.0 points)

Identify in which country and city is the headquarter     for the European Union Consortium located? (5.0 points)

Identify which country recently entered the European     Union consortium in 2013-2014? (5.0 points)

Which countries in the European Union Consortium have     the highest unemployment rate today? Define at least three (3) countries? (5.0     points)

  Page 8

Practical Final Exam Student Copy – MGT410 – Human Resource Management

  Instructor: Gerardo H. Chaljub, MBA                Total Points:  250 pts. for 10 topics

Extra Credit question: 60 points for 8 questions                      

NOTE: PLEASE KEEP YOUR RESPONSES AND FINAL EXAM FORMAT IN THE SAME CHRONOLOGICAL ORDER IN WHICH IT WAS FROMATTED AND DISTRIBUTED TO YOU IN ORDER TO FACILITATE A SMOOTH GRADING PROCESS.

 Extra Credit Questions:

 60 points = Eight (8) questions – INTERNATIONAL PERSPECTIVE (Continued)

Which countries in the European Union Consortium have     the lowest unemployment rate today? Define at least three (3) countries? (5.0     points)

 Which new Islamic country is scheduled to enter the European Union consortium in 2016 – 2017 and what are the reasons for the delay of entering the consortium? (5.0 points)

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MGMT 340 Business Analysis System Week 4 Problems and Exercises

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 MGMT 340 Business Analysis System Week 4 Problems and Exercises

 Chapter 7

5. Consider the E-R diagram in Figure 7-20. Based onthis E-R diagram, answer the following questions:

a. How  many  EMPLOYEES  can  work  on  a project?

 b. What is the degree of the Used_on relationship?

 c. Do any associative entities appear in this diagram? If so, name them.

 d. How else could the attribute Skill be modeled?

 e. What  attributes  might  be  attached  to  the Works_on relationship?

 f. Could  TOOL  be  modeled  as  an  associativeentity? Why or why not?

 16. The owner of two pizza parlors located in adjacent towns wants to computerize and integrate sales  transactions  and  inventory  management within and between both stores. The point-of-sale component  must  be  easy  to  use  and  flexible enough  to  accommodate  a  variety  of  pricing strategies and coupons. The inventory management,  which  will  be  linked  to  the  point-of-sale component,  must  also  be  easy  to  use  and  fast.The systems at each store need to be linked so that sales and inventory levels can be determined instantly for each store and for both stores combined. The owner can allocate $40,000 for hardware and $20,000 for software and must have the new system operational in three months. Training must be short and easy. Briefly describe three alternative systems for this situation and explain how each would meet the requirements and constraints.  Are  the requirements  and  constraints realistic? Why or why not?

 17. Compare the alternative systems from Problem and Exercise 16 using the weighted approach demonstrated in Figure 7-19. Which system would you recommend? Why? Was the approach taken in this and Problem and Exercise 16 useful even for this relatively small system? Why or why not?

 Top of Form

Bottom of Form

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MGMT 303 Principles of Management Final Exam

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 MGMT 303 Principles of Management Final Exam

 MGMT 303 Principles of Management Final Exam – Set 1

  (TCO1) When     the dean of the college of business downsized the college from five     departments to four departments, the dean primarily was performing the     ____ function of management. (Points : 2)

(TCO 2) State     supported universities receive money from state tax payers. Harvard     University’s endowment is so large that Harvard is guaranteed significant     income just from the interest the fund generates. The ____ dimension of     these competitors is different. (Points : 2)

(TCO 2) The     expiration of a pharmaceutical drug patent allows generic drug makers to     introduce the same chemical compound under a different name and at lower     prices. This is an example of ____ for the developer of the original drug.     (Points : 2)

(TCO3) New     York passed a law requiring no smoking in bars and restaurants. Owners who     pressure bartenders and waiters to sell to people who are smoking in order     to keep profits high are taking a(n)____ stance toward social responsibility.     (Points : 2)

(TCO4) Coca-Cola     is based out of Atlanta but reaches into hundreds of countries. The     product is locally packaged, but the cola inside is essentially the same     throughout the world. Coca-Cola is edging closer to being a(n) ____     business. (Points : 2)

(TCO4) The     growth of multinational corporations has left little room for distinction.     Any perceived competitive advantage is quickly copied. However, an area     for competitive advantage remains in the level of ____ organizations     attract, motivate, and retain. (Points : 2)

(TCO5) The     ____ of Applebee’s is to gain “weekly repeat guests through providing     surprisingly friendly hospitality, superior quality food, and world class     service and value.” (Points : 2)

 MGMT 303 Principles of Management Final Exam – Set 2

  (TCO1) A     CEO of a local newspaper has noticed that the advertising and subscription     revenue has been decreasing. The CEO sets a goal of stopping the decline.     The CEO is engaged in

(TCO 2) State     supported universities receive money from state tax payers. Harvard     University’s endowment is so large that Harvard is guaranteed significant     income just from the interest the fund generates. The ____ dimension of     these competitors is different.

(TCO 2) The     expiration of a pharmaceutical drug patent allows generic drug makers to     introduce the same chemical compound under a different name and at lower     prices. This is an example of ____ for the developer of the original drug.

(TCO3) New     York passed a law requiring no smoking in bars and restaurants. Owners who     pressure bartenders and waiters to sell to people who are smoking in order     to keep profits high are taking a(n)____ stance toward social     responsibility.

(TCO4) Coca-Cola     is based out of Atlanta but reaches into hundreds of countries. The     product is locally packaged, but the cola inside is essentially the same     throughout the world. Coca-Cola is edging closer to being a(n) ____     business.

(TCO4) Eric,     an American, is an executive coach at Boeing. One of the executives he     coaches is from India. Their diverse backgrounds add variety and create     more solutions for management challenges. This illustrates the ____     argument.

(TCO5) The     ____ of Applebee’s is to gain “weekly repeat guests through providing     surprisingly friendly hospitality, superior quality food, and world class     service and value.”

(TCO5) GE     competes in industries ranging from medical devices to appliances to     television networks. GE’s mixed strategy is an example of ____ strategy.

(TCO6) Jay     wants to start a new business. With which of the following methods of     starting a new business will he pay a share of the income from the     business in return for the use of such things as trademarks and business     formulas?

(TCO7) Sears     has departments for clothing, tools, jewelry, and home goods. This is an     example of departmentalization by

(TCO7) Andrea     had worked in the marketing department for 27 years. She knows the history     and successes of the office better than any other employee. When change is     suggested, she is reluctant because she remembers accomplishments related     to the current way of doing things. As a result of ____, she is resistant     to change.

(TCO8) Fairway     Green Inc. has added a lucrative retirement plan for its employees that     includes medical benefits for retirees. These benefits target which     level of need in Maslow’s hierarchy?

(TCO8) A     mid-level manager has power within an organization due to the management     position she occupies. This kind of power is known as ____ power.

(TCO9) You     are a member of a self-managed team; the team has been experiencing     interpersonal conflict among its members. Which of the following     techniques could you use to eliminate the interpersonal conflict that is     occurring within the self-managed team?

(TCO10) The     credit crisis and the Federal Reserve’s response to it faced criticism     from Congress. The Treasury Department requested a review of the central     bank’s structure and governance. There is now broad support for auditing     the Fed using the Government Accounting Office. The change in the economic     and political environment of the Fed means the Fed needs to adapt its ____     control.

 MGMT 303 Principles of Management Final Exam – Set 3

  (TCO1) Discuss     the functions of management. Which function of management is the most     important? Support your answer.

(TCO2) In     order to be effective and efficient, CEOs must monitor both the internal     and external environments. Is it more important for the CEO to monitor the     organization’s external or internal environment? Why?

(TCO3) You     have recently been assigned as the ethics officer for your organization,     as part of your responsibilities you have been asked to write a code of     ethics. Discuss the three areas of special concern for managerial ethics     that you will need to address specifically in the code of ethics.

(TCO4) There     are several characteristics that an organization needs to possess to be     considered a multicultural organization. Describe what a multicultural     organization will look like using these characteristics.

(TCO5) Discuss     a time in your professional or personal life when you had to implement a     reaction plan. How did that plan differ from a contingency plan?

(TCO6) If     you were considering starting you own business, what are the four major     types of information would you include in your business plan?

(TCO7) Define     the term reengineering. Discuss why an organization might need to engage     in it.

(TCO8) Briefly     explain what is meant by objective and judgmental performance evaluation.     Discuss two methods of judgmental evaluation.

(TCO9) As     a manager, in what types of situations should you use written     communication? Briefly discuss the reasons why written communication would     be best in these situations.

(TCO10) In     your opinion, which two characteristics of effective controls are the most     important? Why?

(TCO2) Compare     and contrast the sociocultural and the political-legal dimensions of the     general environment, with particular attention to how forces in one could     affect the other.

(TCO3) Discuss     the notion of social responsibility. Discuss how an organization is     impacted when its adopts socially responsible practices.

(TCO4) Assume     you accepted a transfer with your company to move overseas as a manager     within the company’s new international division. Discuss the general     environmental challenges of international management that you will face in     the global environment that you did not face in the domestic environment?

(TCO5) The     CEO of your organization has developed two potential plans to help the     organization cut costs. The CEO has asked you to form a group; the members     of the group are to represent a cross-section of all the departments     within the organization. The goal of the group is to discuss and decide     which of the two proposed plans you should implement …..

(TCO5) Describe     the job characteristics approach to job design and explain how it is     related to job enrichment and the creation of work teams.

(TCO8) Phil     W. supervises a group of very competent workers. These employees are     involved in a routine task, and the company has written standard operating     procedures to cover most of the operation. Phil is trying to decide what     leadership style…..?

(TCO9) You     are the plant manager at Acme Plastics. You are running two shifts, a day     shift and an evening shift. Before the day shift leaves each day, the     workers must get an adequate supply of raw materials from the warehouse     for the evening shift to use. On several occasions, they have failed to do     so. By the time the evening shift gets to work,…..?

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MG 360 Midterm Examination Answers

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 Select Ture and False From below Questions:

 1. It is important to evaluate all financial decisions by measuring how they affect a firm’s stock price, hence ensuring maximization of shareholder wealth.

2. One advantage of organized stock exchanges is increased stock price volatility resulting from the efficient exchange of pricing information.

3. Real assets are tangible, whereas financial assets merely reflect claims for future payment on other economic units.

4. If two companies have the same revenues and operating expenses, their net incomes will still be different if one company finances its assets with more debt and the other company with more equity.

5. If a company’s cash balance increases during the year, and the company also reports positive net income, then the company’s retained earnings balance must increase.

6. A car manufacturer offers either $2,000 cash back or zero percent financing for 5 years. A rational consumer will always take the cash back because money received today is worth more than money received in the future.

7. If an asset is sold for a price above its book value, the difference is considered taxable income to the firm.

8. Equity is a measure of the monetary contributions that have been made either directly or indirectly on behalf of the owners of the company.

9. The total assets of a firm are financed with liabilities and stockholder’s equity.

10. A firm’s cash borrowing needs can be reduced if its inventory turnover rate can be increased, other things remaining constant.

11. Profitability ratios are distorted by inflation because profits are stated in current dollars and assets and equity are stated in historical dollars.

12. Operating profit is essentially a measure of how efficient management is in generating revenues and controlling expenses.

13. When the inflation rate is zero, the present value of $1.00 is identical to the future value of $1.00.

  MULTIPLE CHOICE

 1. If an investor is said to be “risk averse” then that investor ________.

a. will not be induced to take on any risk

b. will only take on the least risk possible

c. will only take on additional risk if they expect to be compensated in the form of additional return

d. is not behaving in a typical manner

  2. A corporation’s capital losses can be carried back three years and, if any loss still remains, it may be carried forward ________.

a. 1 year

b. 3 years

c. 5 years

d. 7 years

  3. Which of the following are tax-deductible for a corporation?

a. common stock dividends

b. interest expense

c. preferred stock dividends

d. all of the above e. both A and B

  4. Which of the following will likely result in a greater use of external funding?

a. higher corporate profits and higher interest rates

b. lower corporate profits and lower interest rates

c. higher corporate profits and lower interest rates

d. lower corporate profits and higher interest rates

  5. The real rate of return is the return earned above the ________.

a. default risk premium

b. risk-adjusted return

c. inflation risk premium

d. variability of returns measured by standard deviation

  6. Company A and Company B both report the same level of sales and net income. Therefore, ________.

a. both A and B will report the same Earnings Per Share

b. both A and B will report the same Gross Profit Margin

c. both A and B will report the same Net Profit Margin

d. both A and C are true

  7. Investment A has an expected return of 15% per year, while investment B has an expected return of 12% per year. A rational investor will choose ________.

a. investment A because of the higher expected return

b. investment B because a lower return means lower risk

c. investment A if A and B are of equal risk

d. investment A only if the standard deviation of returns for A is higher than the standard deviation of returns for B

  8. A short-term creditor would be most interested in

a. profitability ratios.

b. asset utilization ratios.

c. liquidity ratios.

d. leverage ratios.

  9. A quick ratio much smaller than the current ratio reflects

a. a small portion of current assets are in inventories.

b. a large portion of current assets are in inventories.

c. that the firm will have a high inventory turnover rate.

d. that the firm will have a high return on assets rate.

  10. The residual income of the firm belongs to

a. creditors.

b. preferred stockholders.

c. common stockholders.

d. bondholders

  11. The major advantage of corporations relative to proprietorships and general partnerships is that

a. corporations are simpler to form.

b. corporations receive preferential tax treatment from the federal government.

c. owners of corporations enjoy voting power.

d. owners of corporations enjoy limited liability.

e. None of the above are major advantages of corporations.

 12. Assuming a 34% tax rate, depreciation expenses of $300,000 will

a. reduce income by $102,000.

b. reduce taxes by $300,000.

c. reduce taxes by $102,000.

d. have no effect on income or taxes since depreciation is not a cash expense.

  13. Inflation has it major impact on which of the following balance sheet areas?

a. inventory and accounts payable b. plant & equipment and long-term debt

c. plant & equipment and inventory d. interest expense and marketable securities

[patricksaragosa-blog]

MBA530 (discussions+case Analysis+mid term & final exam) full course

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 MBA530 (discussions+case Analysis+mid term & final exam) full course

 saint MBA530 module 1 discussion latest 2016 june

Module 1 Discussion

1. After reading Hofstede’s dimensions of cultural differences in Chapter 2 (pages 40-44) and looking up and reviewing near the bottom of Geert Hofstede’s web page (http://www.geert-hofstede.com/), describe a significant difference between cultures that you have witnessed. Use the Geert Hofstede comparison tool (at the link below) to compare the two cultures in your example and describe the relative merits of the different approaches in an organizational situation.

2. Compare and contrast two cultures using information contained at http://www.geert-hofstede.com/hofstede_dimensions.php (If the Hofstede website is not working, please do your best with the summary information in the book, or other sources you may find).

3. Use Saint Leo University’s core value of integrity as the foundation to form anopinion concerning whether the developing global economy will cause ethics and social responsibility to become more similar or more distinct across cultures? Be certain to explain why and how and provide examples.

saint MBA530 module 2 discussion latest 2016 june

 Module 2 Discussion

For this module, you will use what you learned in Chapter 3 of the textbook and expand your critical thinking about the differences in people and how to appreciate and effectively manage these differences in the workplace.

1. Take the abbreviated (and less accurate) Myers-Briggs test. Reveal your MBTI type in your response and describe the following scenarios: a. An organizational situation (job function, event, team assignment, etc.) where your personality type could be at a disadvantage (real world or hypothetical) b. A situation where your personality type might be an advantage (real world or hypothetical) c. Based on your MBTI, how you learn best?

2. Respond to the following two questions about negative effect and self-monitors: a. Imagine that you have a person with negative affect in your organization. What might be a positive contribution that this person could make in a group where everyone else has positive affect and similar backgrounds? b. What contributions can high self-monitors make in organizations? Low self-monitors?

When you answer the personality part of this question, make sure that you have viewed the module material, including ideas on how to think about where your personality type is at an advantage or disadvantage (i.e., the Nurse MBTI example) and the definition of negative affect! And, with respect to how you learn best, consider the MBTI introvert/extravert differences (page 94) and “You 1.2” from Chapter 1, Module 1.

saint MBA530 module 3 discussion latest 2016 june

 Module 3 Discussion

This module’s discussion will help you build your perspective of human motivation and equity theory (Chapter 5), and link this new understanding to performance considerations that are introduced in Chapter 4.

1. In your current (or previous) organizational role, are you motivated by lower or higher-order needs and motivators or hygiene factors? Discuss and explain which specific needs and Herzberg factors seem to be most important to you? Also use the theories presented in Figure 5.2 and Table 5.2 to explain your primary needs and motivators.

2. Reflect on the complex factors that go into job satisfaction and performance (pages 126-130) and integrate the following considerations into your answer. a. Has job satisfaction generally led to higher performance? Or, has higher performance led to job satisfaction? Has this varied by situation? b. To the extent that job satisfaction has led to the greater performance, what has been the most important source(s) of that satisfaction? Have the most important areas been the Social environment, money, health benefits, physical environment, facilities, job location, or perks? Explain your reasoning.

3. In your organization, what inequity affects people the most? Which textbook method seems to be used to resolve that inequity? What ways are people finding to change inputs and outputs or do they leave the organization? Alternatively, are the people just living with the inequity and still meeting organizational goals? Explain.

NOTE: Remember that equity compares an individual’s specific effort-reward ratio against other organizational members or people with comparable skills, location, job conditions, etc. Even when there is wage (or other) dissatisfaction, the perception of inequity is less well-founded when the groups are not comparable in the most important ways. If you stretch the limits of comparability far enough, you can easily find examples that will make you feel both lucky and cheated, and many people make that choice based on personality factors like positive vs. negative affect.

saint MBA530 module 4 discussion latest 2016 june

Module 4 Discussion

1. While reflecting on Chapter 13, explain and analyze the issues that cause the most significant conflict in your personal life or work environment.

2. Use textbook terminology to analyze a conflict or repeating pattern of conflict that you have witnessed or unfortunately participated in. Feel free to disguise your comments to maintain privacy. a. Which of the causes listed in the book were at the root of the conflict? b. Which form or forms of conflict were displayed? c. If interpersonal conflict was involved what defense mechanisms were manifested (Table 13.2) and did you observe these defense mechanisms in use? d. Describe effective and ineffective conflict management techniques that were used during this conflict and the conflict management styles demonstrated. In the end, did the conflict turn out to be dysfunctional or functional?

saint MBA530 module 5 discussion latest 2016 june

 Module 5 Discussion

This module’s discussion is centered on the material in Chapter 9 – teamwork.

1. Describe the most effective group or team of which you have been member? What factors made the group or team effective? In your answer, consider both individual factors in part 2 of your textbook (e.g., values, motivation, feedback/learning, etc.) and group factors in Chapter 9, such as diversity (pages 331-332), the group characteristics in Table 9.1, and the group behavior concepts on pages 317-319.

2. What are the most significant barriers to teamwork and to empowerment that you have experienced and why were these barriers important? Consider trust and other factors introduced during the interaction part of this module.

saint MBA530 module 6 discussion latest 2016 june

 Module 6 Discussion

This module’s discussion is oriented around the material in Chapter 11 and also draws on the concepts from Chapters 10 and 12.

1. Using the dimensions of empowerment in the book (pages 412-417), analyze and describe the degree to which people in your work environment are empowered. Then, review the first box in Figure 12.3 and describe the approach your supervisor or manager uses when making key decisions. Considering the article link in this module and explain if there is a “team of rivals” present? Finally, with respect to both participation in decision-making and team member empowerment, what strategies would you change if you were the manager of your or another organization? Consider all of Figure 12.3 and pages 366-368 in Chapter 10.

2. Do you think of yourself as powerful, powerless, or a little of both? Explain your basis for these perceptions? In your answer integrate the specific symbols of power in the textbook (pages 403-404).

3. Who is the most powerful person you know personally? What makes this person so powerful? Does this person’s power use empowerment as a tool or do they make all the decisions? In your answer use French and Raven’s five specific interpersonal forms of power (pages 397-398), and the textbook’s addition of “information power” (page 398) to assist you in your analysis.

saint MBA530 module 7 discussion latest 2016 june

 Module 7 Discussion

At this point in the course, you have many things to keep in your mind about organizational behavior. Chapter 14 addresses job design to the organizational behavior model.

As Chapter 14 implies, models are often oversimplified and leave out the complicating factor of individual differences (refer back to Figure 3.1 on page 83). Herzberg pointed out that not every job or person is a fit for enrichment. Businesses and their strategies differ and the kinds of skills, procedures, and behavior required on the factory floor is quite different from those required for a leading-edge design shop. In addition, people with the same abilities and personalities may be at different levels in terms of satisfying their needs (e.g., Maslow’s hierarchy). It should be no surprise to you that both job and organizational design are situational and interdependent with many other concepts involved in the “management of human energy.”

1. In either designing the job, or in hiring to fill the job, does your organization consider any of the individual factors that might influence success? Explain your answer and consider the following factors: – Cultural differences in the people (Chapters 1 and 2) – Personality factors like MBTI type, conscientiousness, locus of control, and hardiness – Where a person is in satisfying their higher- and lower-level needs (Chapter 5)

2. In your organization, are there any jobs that appear to have been successfully designed (either initially or as they have “evolved”) using ideas like those described in the textbook? Anchor your comments in the achievement of the three critical states described on page 525, and in the achievement of “engagement” as described on pages 526-527.

3. How would you describe the organization you work for on each of the basic design dimensions (pages 557-558)? What changes in these dimensions have you seen in your organization due to pressures for improved cost/effectiveness or to meet other changes in the environment/competition?

saint MBA530 module 8 discussion latest 2016 june

Module 8 Discussion

Once again, we can use our discussion as a place to try integrating separate topics. In this case we will integrate organizational culture and change. Note that the Ralph Sink article and Netfix slide deck are relevant to these challenging and important issues.

1. Suppose you wanted to change your organization’s culture. What sort of resistance would you expect from employees? How would you deal with this resistance? To what extent is culture manageable? Changeable?

2. Moving from cultural change (Question 1) to general change, answer the following questions. Can organizations stop resistance to change? If so, how? Does organizational culture have a role in significant change? Explain the interaction between culture and change?

3. At the end of Chapter 15, the second cautionary note (page 577) suggests that a dysfunctional personality manifested by a Chief Executive may create the same dysfunctional culture for the organization. Thinking about any organization in your past, have you seen evidence that a key leader has been partially responsible for one or more of the listed dysfunctional symptoms? Or conversely, have you seen a CEO who has been responsible for the symptoms of a strong and functional culture? Did this influence come through artifacts, values, or assumptions (page 592) and/or through any of the five leader roles identified by Edgar Schein (pages 601-604)? Explain in detail.

     saint MBA530 module 3 case Analysis 1 latest 2016 june

You must select and prepareone of the two cases listed below.Click here for instructions for analyzing and answering a case. These instructions can also be accessed via the “Case Preparation” link under Course Home.

•Case 1, Chapter 2: Netflix: Push and Pushback in Streaming Video

•Case 2, Chapter 5: Compensation Controversies at AIG

Submit Case Analysis 1 as either a Word (.docx) or Rich Text Format (.rtf) documentno later than Sunday 11:59 PM EST/EDT. (This Dropbox basket is linked to Turnitin.)

saint MBA530 module 5 case Analysis 2 latest 2016 june

You must select and prepareone of the two cases listed below.Click here for instructions for analyzing and answering a case. These instructions can also be accessed via the “Case Preparation Guidelines” link under Course Home.

•Case 1, Chapter 9: Smart Phones: Achieving Success in Virtual Teams

•Case 2, Chapter 13: Customer Service at Nordstrom: A Way to Mitigate Potential Conflict

Submit Case Analysis 2 as either a Word (.docx) or Rich Text Format (.rtf) document

no later than Sunday 11:59 PM EST/EDT. (This Dropbox basket is linked to Turnitin.)

 saint MBA530 module 7 case Analysis 3 latest 2016 june

 You must select and prepareone of the two cases listed below.Click here for instructions for analyzing and answering a case. These instructions can also be accessed via the “Case Preparation Guidelines” link under Course Home.

•Case 1, Chapter 11: Oracle’s Larry Ellison: A Profile of Power, Influence, and Dominance

•Case 2, Chapter 14: Alternative Work Arrangements: What Does the Future Hold?

Submit Case Analysis 3 as either a Word (.docx) or Rich Text Format (.rtf) documentno later than Sunday 11:59 PM EST/EDT. (This Dropbox basket is linked to Turnitin.)

saint MBA530 module 4 mid term exam latest 2016 june

 1. Question :

Explain why it is important to study organizational behavior.

Question 2. Question :

What is the difference between objective knowledge and skill knowledge?

Question 3. Question :

Briefly discuss the issues an organization would want to consider or understand if it were interested in a business venture within China.

Question 4. Question :

Using the five personality characteristics identified in Chapter 3 as important for understanding organizational behavior, describe an individual who would most likely be a strong performer.

Question 5. Question :

Briefly explain the ABC model and provide an example of each model element.

Question 6. Question :

Maslow and Herzberg approach the study of motivation somewhat differently, but there are also similarities in their ideas. Compare and contrast their views of motivation.

Question 7. Question :

Is McGregor’s Theory Y more appropriate given today’s issues of managing organizational behavior? Explain.

Question 8. Question :

What are the characteristics of effective goals?

Question 9. Question :

What are some of the differences between Type A and Type B personalities?

Question 10. Question :

What are the structural factors that cause conflict in an organization?

   saint MBA530 module 8 final exam latest 2016 june

 Question 1. Question :

Distinguish between and provide examples of task and maintenance functions of groups.

Question 2. Question :

What are advantages and disadvantages of group decision making?

Question 3. Question :

Identify and briefly discuss the major sources of intergroup power within an organization?

Question 4. Question :

What are the major sources of interpersonal power according to French & Raven?

Question 5. Question :

Briefly explain House’s path-goal theory of leadership.

Question 6. Question :

Distinguish between job enlargement and job enrichment, and provide an example showing any differences in these two job design approaches.

Question 7. Question :

Identify four bases of departmentalization or differentiation.

Question 8. Question :

How can corporate leaders (the CEO and other top officers) shape, communicate, and reinforce organizational culture?

Question 9. Question :

Briefly explain anticipatory socialization and how the organization can facilitate one’s entry into the organization.

Question 10. Question :

What are the differences and similarities of management by objectives (MBO) and role negotiation, and process consultation and leadership training and development?

[patricksaragosa-blog]

MBA 5401 Analyze Case Study I-4

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 upporting Mobile Health Clinics: The Children’s Health Fund of New  Analyze the case study, and·York City” (on pp. 157-165in the textbook). Consider·develop the conclusions, recommendations, and implications. the implementation challenges in the case and the technologies used to meet them, along with the finalquestions posed at the end of the case. Summarize your findings in a two-page paper·(last paragraph on p. 165) using proper APA formatting.

Supporting Mobile Health Clinics: TheChildren’s Health Fund of New York CityThe Children’s Health FundThe Children’s Health Fund (CHF) develops and supportsa national network of 22 programs and two affiliates in 15to 17 states in the United States and the District ofColumbia. The mission of the CHF is to provide comprehensivehealth care to the nation’s most medicallyunderserved children, from birth up to age 24. In-personprimary health care, mental health, and oral health servicesare delivered by teams of doctors, nurses, dentists,psychologists, social workers, and nutritionists at morethan 200 service sites across the United States inpartnership with pediatric departments and specialists inaffiliated academic medical centers or Federally QualifiedHealth Centers (FQHC).The CHF’s integrated approach to health care isconsistent with the concept of an “enhanced medicalhome” in which continuity of care is ensured via coordinationacross multiple healthcare providers and specialties.In the United States, the Medical Home concept is beingadopted as one aspect of health care reform to ensure ahigh quality standard of care that also seeks to increaseefficiencies and reduce costs for acute care. This type ofintegrated health care delivery is enabled by health informationtechnology (HIT)—not only computer software butalso communications networks.1The cofounder and president of the CHF, Dr. IrwinRedlener, received his M.D. from the University of Miamiin 1969. But his life mission for bringing medical care tounderserved children reportedly began when he was amedical resident in pediatrics at the Children’s Hospital ofDenver and saw a poster for VISTA (Volunteers in Serviceto America) with the words: “If you’re not part of the solution,you’re part of the problem.” Dr. Redlener’s quest tobecome part of the solution began with delivering medicalcare in Lee County, Arkansas, then working on earthquakerelief in Guatemala, followed by serving as medical directorfor USA for Africa, and this poster is hanging in hisoffice today.2An important motivation in my life has been workingwith kids whose situation makes them vulnerablefor reasons out of their control. They are desperatelyill, or living in extreme poverty, or disconnectedfrom medical care. I feel most energized by trying tohelp children who have the fewest resources.—Irwin Redlener3In 1987, Redlener cofounded the Children’s Health Fund(CHF) in New York City. Its initial focus was on pediatriccare for homeless kids, and his cofounder was singer/songwriterPaul Simon. While working for USA for Africa, hehelped solicit the help of other recognized entertainers,including Joan Baez, Harry Belafonte, Lionel Richie, andMichael Jackson. When he learned that Paul Simon wasinterested in doing something for the homeless, he reachedout to him:I was working for USA for Africa, setting up thegrant office in New York City. Paul Simon, who wason the We Are the World record, wanted to do somethingfor the homeless. We visited a number ofwelfare hotels. In the Hotel Martinique [in TimesSquare] a thousand children and their families werewarehoused. Somebody suggested that we should geta van and bring doctors there.—Irwin Redlener4That was the beginning of what would become CHF’snational network of Children’s Health Projects (CHP), inwhich health care is delivered via doctors, nurses, and Copyright © 2010 by Carol V. Brown, Distinguished Professor,and Kevin Ryan, Distinguished Associate Professor, Stevens Institute ofTechnology.1The Medical Home concept, which originated with the AmericanAcademy of Pediatrics in the 1960s, is today being considered as a meansto reinvent primary care in the United States. One of the current barriersto implementation is the fee-for-service reimbursement model within theUnited States.2As reported by Tom Callahan, “Mobilizing for Kids,” Diversion forPhysicians at Leisure (April 15, 2004): 30–32. 3 Ibid.4 Ibid. The “We Are the World” record was made to raise funds for theUSA for Africa’s famine relief efforts. For example, see: http://www.inthe80s.com/weworld.shtml.158 Part I • Information TechnologyEXHIBIT 1 CHF National NetworkCopyright © the Children’s Health Fund. Reproduced with permission. All rights reserved.other professionals in an RV-size mobile medical clinic(MMC) that is driven to locations where the people arewho need it—such as city shelters for homeless families.The flagship program with the first MMC was launched inNYC in 1987, and by 2009 the program had beenexpanded to cities and some deep rural areas withinCHF’s growing national network of clinics. The clinicsare supported by 41 state-of-the-art MMCs (32 medical, 3mental health, 5 dental, 1 public health field office, and 1health education) operating in different programs acrossthe country (see the map in Exhibit 1). By 2009, some hadbeen in service for many years and while not obsolete,lacked some of the newest features, such as modularnetwork cabling and upgraded electrical generators; 7 newMMCs were in some stage of procurement in June 2010.The payments for the medical care provided by CHFprimarily come from four sources: private individual andcorporate donation, congressional aid, and two governmenthealth insurance programs that support children living inpoverty. These programs are Medicaid and the StateChildren’s Health Insurance Program (SCHIP). Medicaidinsures kids whose parents earn little or no money; thefederal government pays part of the costs, but programs areadministered and partially funded by state governments.SCHIP, a newer federal program initiated in 1997, insureschildren in families that earn too much to qualify forMedicaid, but too little to afford private health insurance. InFebruary 2009, President Obama signed a bill thatcontinues funding for SCHIP ($32 billion over the next 4.5years).Mobile Medical Clinics at the Children’sHealth FundCHF’s Mobile Medical Clinics (MMCs) are housed in 36- to44-foot long blue vans, designed to provide a full range ofpediatric primary health care including preventive care (e.g.,childhood vaccinations), diagnosis and management of acuteand chronic diseases, mental health, dental, and health educationservices. In addition to care provided in the mobileclinics, care is provided at stationary clinical sites located inshelters, schools, and community centers, and traditionalhealth clinics (e.g., the South Bronx Health Center forChildren & Families in NYC). The mobile clinics routinelyvisit low-income neighborhoods and homeless and domesticviolence shelters to provide medical services, but MMCsSan Francisco Peninsula, CALos Angeles , CAIdaho Montrose, COArkansasChicago, ILPhiladelphia, PACHF NationalOffice, NYNew York CityProgramsLong Island , NYNew JerseyWashington D.C.West VirginiaMemphis, TNMississippiMississippi Gulf CoastOrlando, FLNew Orleans, LAPhoenix, AZSouthern Arizona, AZAustin, TXDallas, TXChildren’s Health Fund National OfficeChildren’s Health Fund ProgramsAffiliates–Special InitiativesBaton Rouge, LASouth FloridaCase Study I-4 • Supporting Mobile Health Clinics: The Children’s Health Fund of New York City 159have also been deployed to provide medical services inresponse to public health crises or emergencies, including the9/11 attacks on the World Trade Center, hurricanes Rita andKatrina in 2005, and the 2010 Gulf of Mexico oil spill.Two primary CHF principles are at the heart of thedesign of the MMCs:• To provide high-quality pediatric primary care aswell as mental health services, dental services, andsocial services to medically underserved populationswith children.• To operate in partnership with a high-quality localmedical institution, such as an academic medicalcenter or FQHC, to ensure access to other medicalexperts as needed as well as coordinated health carefor the local population.Access to reliable, affordable transportation is a major constraintfor those living in poverty at government-sponsoredlocations, as well as areas where there are few health careproviders, known as HPSAs (Health Professional ShortageAreas). To help remove this constraint for low-income andhomeless residents in New York and four other major areas,GlaxoSmithKlein provided a $2.3 million grant to supporttransportation funding in 2004: $35,000 on taxi rides and$20,000 on bus tickets for adults were spent by the DallasChildren’s Health Project (CHP) the prior year. In NewYork, this Referral Management Initiative had dramaticresults: specialist appointment compliance rose from 5 toabout 70 percent.5The medical home concept is based on the premisethat a returning patient will be supported by a trustedhealthcare team who knows the patient and has access todocumentation of his or her health history. Exhibit 25 Tony Hartzel, “Transportation a Vital Health Link,” The Dallas MorningNews (December 19, 2004).EXHIBIT 2 The CHF Medical Mobile Unit (MMU) ModelCopyright © the Children’s Health Fund. Reproduced with permission. All rights reserved. 160 Part I • Information Technologyshows a model of the MMC and its layout, with a separateregistration area and waiting room, a nurse’s station, andexamination rooms.The sides of the blue vans are painted (like“billboards”) to clearly signal that they are CHF units withqualified medical personnel onboard. On a given dayduring a given time period each week, the MMCs arescheduled to be at the same location with the same medicalpersonnel onboard.We don’t just show up like in an ice-cream man mode,give a shot and disappear. The protocol is that everyTuesday from X-time to Y-time the doctor is there.—Jeb Weisman, CIOProviding high-quality primary care from a mobile clinicdoes present some unique challenges for supporting thosewho are delivering the health care, such as:• Designing an environment which is consistent withand will support standard physician office and clinicprocesses. This includes providing the requiredspace and medical equipment to support high qualitydelivery of primary care, including sufficient, highqualityelectrical power.• Complying with regulatory standards such as thoseset forth by JCAHO (e.g., PC locations) and governmentlegislation (e.g., HIPAA laws for privacy andsecurity of personal health information).6• Supporting a mobile unit that operates at multiple,primarily urban, sites—each with its own uniqueenvironmental factors.• Providing computer and communications technologieswithin the MMC that are reliable anddependable, as well as off-site access to technicalsupport.Another important consideration is the overall cost foreach mobile clinic—including the initial costs for a stateof-the-artMMC as well as continuing operating costs. Themajority of the approximately $500,000 capital budget foreach MMC is allocated to the required medical equipmentand associated vehicle requirements (i.e., space, power,and transportation needs). Preventive care via a medicalhome should of course result in long-term cost savings forstate and federal payers as children receive immunizationsand regular health checkups that can avoid costly visitsto hospital emergency rooms, but these are difficult tomeasure. Given the national shortage in primary carephysicians, CHF’s association with a major medical centeralso means that MMC may be part of medical residents’formal training rotation, often in pediatrics or communitymedicine, as part of the medical team.Healthcare Information Systemsto Support Primary CareIn the United States today, it is still not unusual to findpaper-based record keeping in physician practices (referredto as ambulatory or outpatient practices). Two types offunctionality are provided in software packages developedand maintained by vendors who specialize in the healthcareindustry:• Practice Management Systems (PMS) supportadministrative tasks such as patient workflow andthe revenue cycle, with data including patient contactinformation, appointment scheduling, andpatient insurance plan information.• Electronic Medical Record (EMR) systems supportclinicians, such as patient diagnosis, treatment andphysician orders, with data including patient demographics(age, gender), family history information,allergies, medications, and clinical documentation ofdiagnoses, treatments, and outcomes for prior visitsand specialty referrals.By 2008, only 4 percent of physicians in ambulatory settingshad a fully functional EMR; 13 percent had a partiallyfunctional EMR; but 50 percent of those in larger practices(11 or more physicians) had partial or full EMR support.7Some vendors provide packaged solutions with PMSand EMR modules designed to exchange data with each other.However, since some of the clinical packages are designed tospecifically support certain types of care—such as pediatrics,OB/GYN, cardiac care, and so on—specialty practices inparticular may have purchased software from differentvendors. In addition, software that supports electronicprescription transactions to pharmacies and insurers hasrecently been widely adopted as this capability has becomerequired for reimbursements by government and otherinsurers. Investments in software packages to support clinicalprocesses in small practices (1–3 physicians) in particular willbe made at a much faster rate during the second decade of thiscentury due to financial incentives administered by Medicaidand Medicare to eligible physicians who have implemented 6JCHAO (Joint Commission on Accreditation of HealthcareOrganizations) is the accreditation body for healthcare organizations. TheHIPAA (Health Insurance Portability and Accountability Act) PrivacyRule governs all protected health information; the HIPAA Security Rulesets security standards for protected health information maintained ortransmitted in electronic form.7 2007 study by the Institute of Health Policy at Massachusetts GeneralHospital (MGH).Case Study I-4 • Supporting Mobile Health Clinics: The Children’s Health Fund of New York City 161certified electronic health record systems and reported specificmetrics for Meaningful Use beginning in 2011 under theHITECH Act.8The advantages of using computerized health informationsystems were recognized early on by the CHF. JebWeisman, the current CIO, initially joined the organizationin the late 1980s prior to the implementation of the firstMMC to lead the efforts to provide state-of-the-art supportfor the MMCs. Initially a home-grown system was developedand maintained.Given the way the transitional housing system for thehomeless worked at the time—there were enforcedmoves every 3 weeks and that sort of thing—it wasincredibly important that you had a real history.Some of these kids were being immunized half adozen times for measles, by the time they were 6 or 7because if something would show up, it is better togive them shots than not . . . . So you had as much asmedical over-neglect as under-neglect going on.Records are vitally important.—Jeb WeismanIn 1999, CHF partnered with a now defunct vendor todevelop specialized technology for the MMC environment.This system was then phased out in 2007 when CHF partneredwith another leading Electronic Health Record(EHR) software vendor: eClinicalWorks.9 Given the CHF’searly investment in custom software that supported the datacollection of detailed clinical data specifically for pediatriccare, Weisman’s team built in a similar data collectioncapability for use with the commercial software package.Having this detailed information in a standard formatenables high-quality patient–physician interactions on notonly the first but also subsequent visits, in addition to providingthe data needed for referrals. Medically underservedpopulations typically have higher levels of lead in theirbloodstreams, asthma, and other chronic conditions.10One of the record keeping challenges faced by allphysician practices is the integration of laboratory andimaging results with the rest of a patient’s health record.In a paper environment, the test results are typically faxedfrom the facilities performing and interpreting the tests tothe requesting physician, and then paper copies and film(such as x-rays or CAT scans) are filed in the patient’sfolder along with other hard-copy records. When testresults are not received in a timely manner, a nurse or otherstaff member typically makes a call to the test facility’sstaff and can receive the missing record in a relatively shorttime period. Today’s more sophisticated healthcareinformation system (HIS) solutions integrate electronicreports of test results with the patient’s record so that thephysician can quickly access all relevant data with thesame patient record interface.However, maintaining an accurate medical historyfor a patient who lives in poverty and may be residing in ahomeless shelter or other temporary housing is more complicatedthan for patients with a more permanent address.In cities and towns with CHF clinics, a patient served by aspecific clinic in a given neighborhood in the Bronx thismonth may be domiciled in a different shelter in a differentborough and show up at a permanent clinic or MMC in adifferent location in NYC the next month. To retrieve arecord from another clinic may require a phone call andfax capabilities.Both telephone and fax capabilities are therefore basicrequirements for not only retrieving missing data but alsoconsulting with other medical experts, and supporting patientreferrals to other clinicians, including specialists. Anideal solution to capture the patient data that have previouslybeen collected for the same patient—especially when thesame software package is being used at multiple clinics—would be to have it available in structured electronic form.Connectivity Needs to Support MobileMedical ClinicsThere are therefore two primary communications needsfor clinicians to deliver quality healthcare via a mobileclinic: (1) access to patient data previously captured atanother medical facility (or MMC) but not yet available inthe patient record system in the clinic and (2) access topersonnel at another medical facility for either an emergencyconsult or referral, or a more routine referral. In anideal world, all of the network requirements describedbelow for a mobile clinic environment would be satisfied.However, some unique challenges are associated withMMC service environments.• Network availability and reliability. The number 1networking requirement is that remote access to dataand people needs to be available. Yet the MMCs aredeployed mostly in dense urban areas—and sometimesin sparsely populated rural areas—that may8 The implementation of an HITECH Act, which is a portion of theAmerican Recovery and Reinvestment Act legislation signed into law byPresident Obama in February 2009, is overseen by the Office of theNational Coordinator for HIT within the U.S. Department of Health andHuman Services. An EHR is similar to an EMR, except it is designed toexchange data with other healthcare systems external to the healthcareprovider who owns it.9 Soon after this adoption date, eClinicalWorks was selected as an EHRvendor for the New York City Department of Health and MentalHygiene’s (DoHMH) Primary Care Information Project (PCIP).10 As reported in an interview of Irwin Redlener by Janice Lloyd, “‘KidsCan’t Wait’ for Health Care,” USA Today (May 21, 2009): 7D.162 Part I • Information Technologynot provide network availability or may not providereliable access to voice and data networks.• Data security. At a minimum, HIPAA requirementsfor data security must be met. User data must beencrypted at the database server level, and additionalencryption and “network tunneling” are needed forprotection of patient data at the network level.11• Easy to use with zero on-site support.Networking technologies in the MMCs are thereto support the high-quality delivery of pediatricprimary care. Since the highly trained and educatedmedical staff is not necessarily sophisticated inknowledge about networking technology andmaintenance of equipment, it is critical for the networkingsolution to be “push-button” technologyand require little infield maintenance andprovisioning.• Inexpensive to deploy and operate. The installednetworking equipment should not add significantexpense to the cost of an MMC. The network solutionsshould also be readily available and easy toacquire plus easy to install in the MMC.• Network throughput (data rate) and latency.The data rate must support the transfer of textbasedfiles (medical health records and patientreferrals). The transmission of high-density medicalimages (e.g., digital X-rays) requires muchhigher throughput rates and therefore provides adifferent challenge. Another critical requirementis to minimize network latency; large latencyresults in inefficiencies and possible confusion onthe part of the MMC staff (e.g., “Is the networkconnection still active or not? Why is it taking solong to load?”).Connectivity Solutions:What Workedand What Didn’tSince the launch of the first MMC in the 1987, severalnetworking solutions have been tried and newer technologieshave become available and affordable. Two differentwireless network solutions were tried, with mixed results.Satellite-Based AccessIn 2005, a number of MMCs were equipped withrooftop-mounted satellite antenna systems. These antennasystems were equipped with a setup function whichautomatically unfolds the antenna and raises the antennafrom a horizontal (“flat”) position to a position where theantenna is facing the sky. The antenna then performs ascanning operation to detect the strongest available satellitesignal and begins establishing a communications link withthe satellite. When the system is powered down, the antennafolds back into the original horizontal position. Althoughthese systems were expensive and designed for mobileoperation, they proved to be mechanically unreliable.You have these structural limitations to the system.Every day it goes up and down but unlike mom-andpopcasual use, we’re dealing with vital health careinformation and communications. Invariably, themechanical system breaks down—a gear strips, aconnector fails, or a circuit fries. We have had doctorsand nurses climbing on the roof to manuallylower the antenna system, and these are high-end,sophisticated devices . . . . Well, that is not good onmany levels, not the least of which alienates userstowards the technology.—Jeb WeismanThey also posed structural problems for the MMCs (due totheir weight). In some situations, the satellite communicationsalso had unacceptably large latency due to the natureand design of satellite communication systems.It is interesting how expectations get managed inthese kinds of environments. In terms of throughput orcapacity in a perfect world, most of the data that youare moving is simple structured textual data. So actuallyyou need very little bandwidth, but you needbandwidth without significant latency . . . . A 1.5Megabit satellite connection is way different from 1.5Megabit connections on a wired line or even inWimax, or whatever the flavor of the month is, in atraditional Ethernet-based system. The latency is akiller. It is deceptive for the end user: even if thethroughput is okay to move that image down, or tomove those data up, they don’t trust it—because ittakes longer to refresh than we are used to today athome or in the office. Do they step away and hopetheir data are refreshed when they are taking care ofthe patient, or do they stand there for twice as longwaiting for something to happen? Very often wirelesscommunication at the satellite level can make thingsworse than just going with the flow—which is to say‘we are here, we are in a box in the middle ofnowhere, and we just have got to manually write itdown and deal with it later.’—Jeb Weisman11 Tunneling is a networking technique that encrypts user data for securetransport over the public Internet.Case Study I-4 • Supporting Mobile Health Clinics: The Children’s Health Fund of New York City 163Cellular Wireless Networks—WirelessModem SolutionFirst piloted in 2004 and formally entered into service in2007, the MMC was equipped with a Sierra WirelessAirLink PinPoint X wireless modem that provided ThirdGeneration (3G) wireless service with a “fall-back” capabilityto 2.5G wireless service in areas where 3G servicewas not available. The advantage of this specific wirelessmodem was that it supported both 3G standards widelydeployed in the United States: both Universal MobileTelecommunications Service (UMTS) and cdma2000. Thepotential for 3G rates is in the range of several Mbps, sothis wireless solution provided the MMC with a high datarate to and from the Internet. However, the transmission ofpatient data requires cellular coverage and reliability at a“mission-critical” or “professional” level, but today’s generalpurpose wireless networks are designed for “consumer”levels. If the wireless coverage is not available andreliable, this solution can only be used to support MMCcommunications that are not mission critical.For the clinicians working in the mobile clinics,dependable and predictable wireless access to the Internetis more critical than achieving higher data rates. 3G andthe emerging 4G networks do have the required throughput(4G wireless networks are promising 100 Mbps) for transmittingmore than text-based data. However, what thesenetworks do not deliver is reliable and dependable coverage(i.e., network access) at the level required.A hybrid alternative that has been tried is to delaydata transmission from the MMC until there is access fromthe van to a wired broadband solution, such as in a communitycenter or school.Delayed Broadband Wired AccessIn this mode of operation, the MMC operates as a “storeand-forward”device: patient records, medical referrals, anddigital images are stored on an MMC server until wiredbroadband Internet access is available. A typical configurationis to have a wireless LAN (WiFi) connection via awireless router from the MMC to the broadband accesspoint into the other facility. The obvious disadvantages ofthis approach are the delay in accessing and transferringinformation, and the security of the wireless LAN link. Inaddition, the MMC is not always able to use a nearby thirdparty’swired network due to local restrictions on accessto its wired broadband connection or HIPAA securityconcerns.Many of these organizations or institutions, particularlyones that are city based, won’t allow you toinstall your own telecom infrastructure in their buildings.So we can go to shelters where they even oftenhave an Internet or network-based infrastructure andwe are not allowed to connect to it. Plus then we havesome problems around what I will generically refer toas a HIPAA Issue–we can’t just go through any oldnetwork . . . HIPAA rules are actually changing substantially—becomingmuch more restrictive, muchbetter prescribed and set out, and much more painfulif you violate them . . . . So when we look at the solutions,we have to make sure we can tunnel.—Jeb WeismanAsynchronous Multi-Master DatabaseReplication (AMMR)In the absence of a reliable, high-speed networking solutionto enable patient data transfers from the MMCs to thecentral server at the headquarters of the New York CHP inthe Bronx, a more hands-on solution has been adopted toenable (1) the integration of patient record data collected atmultiple sites and (2) provide a backup capability. But italso requires physical proximity of the servers in theMMCs to the CHP offices.Banks figured out years ago that if you could put ateller machine in a town in Montana, people would useit and you would make money on every transaction.But do you think there was telecommunications out tothat town? There was not. So how did it work? AMMR.At some point the cash machine could dial up in themiddle of the night, when rates were low, and send thedata up to Wells Fargo. It all got merged together, businessrules were applied, and then it sent back downinserts to the [ATM] database. [The ATM] knows whatit needs to know and makes it through another day,without real-time high bandwidth telecom.What happens here is that all the servers fromthe vans are physically brought in to a central locationso that there are X number of what we call thelaptop servers connected to the master or primaryserver. We press the button and it goes through akind of round robin, moves the data up to the masterfrom each one, applies business rules, aggregates thedata, and then copies the identical data set to everysingle one of those [servers]. We do it throughinserts; we are not actually copying 10 gigs of datadown to each one, so it is a very efficient process.And when you are done, each one of those devices isan exact working copy of the entire data set. It’s anelegant solution to an inelegant problem.—Jeb Weisman164 Part I • Information TechnologyOther Support Challenges and SolutionsThe IT infrastructure on the mobile unit includes a serverbuilt from a Panasonic ToughBook laptop (CF30) and anumber of client computers which are a lighter-dutyToughBook. They support a wireless Ethernet capability,but the recommended MMC solution is wired—because ofgreater throughput and more reliability:These generators—anywhere between 5 and 20 kilowatts—areunderneath the mobile units, and theyproduce electromagnetic radiations. You don’t get alot of wireless connectivity when you have got 20kilowatt generators standing under your feet . . . . It isa 36 foot van, and you are 20 feet (or 15 feet) fromthe server and you cannot make a wireless connectionthat is reliable—the power is too dirty . . . . Even thebest regulated generator will produce increasinglydirty power with a lot of harmonics and a lot ofbrownouts. Brownouts are the danger. In a spike, thething explodes, melts . . . you just buy a new one. Buta brownout slowly degrades the electronics in delicatemedical equipment. You don’t know that it isdying, and it begins to create false data or fails at anunexpected time. Plus you have got air conditionersand air filtration in the mobile unit, which have thesebig startup power needs. So what you have to do is toput at least a real time UPS in front of these thingsand preferably something like a line conditioner voltageregulator that pre-cleans it and then gets it to theUPS, because the UPS is for the most part not builtfor this degree of dirty power.Jeb WeismanInkjet printers also have to be used instead of laser printers—because laser printers can’t generally be used with a UPS thatfits in the mobile environment. Unfortunately, the operatingcost of an inkjet printer is higher.The CHF’s NYC office provides the initial on-site ITsetup and training for new MMC programs and ongoingremote help desk support. Most of the MMC teams supportedby CHF have gone 100 percent live with electronic recordkeeping for all of their patients within the first week. One ofthe reasons for the fast start-up is that the training team nowincludes a clinician who is an experienced user of the EMR:Our training team typically consists of me, another personon our staff—kind of an application specialist—and we typically take either a medical director or ahigh-level clinical provider from one of our projectswithin the network who has been using eClinicalWorksout in the field. That actually makes a huge difference.We always have members of the training team staywith [the MMC team], on-site, in clinic support.Usually they are there for the first afternoon of seeingpatients live with the system, and then also for the nextmorning. We try to split it that way so that we go tomore than one site—covering as many sites as possiblein case there are any technical or clinic process problems.One of the great things that has really worked sowell for us in our training is not separating outaccording to role during the training: we are not trainingall of our providers in a room by themselves, nottraining the registrar alone, or the nurses. They aredeveloping [their own] built-in tech support; they arelearning each other’s jobs and how to help each other.This is how a clinic really works and the trainingsimulates this.—Jennifer Pruitt, Director,Clinical Information SystemsMobile Health Clinics for Crisis ResponseIn 2003, Dr. Redlener also became the first director of theNational Center for Disaster Preparedness withinColumbia University’s Mailman School of Public Health.One of the goals of this center is to deal with the aftermathof major disasters and assess the impacts on high risk, vulnerablechildren and communities. Prior to that date, CHFhad already sent its MMCs to respond to crises related toHurricane Andrew (1992) and the 9/11 World TradeCenter attack in New York City (2001).The best choice for communications technologyfollowing a natural disaster is highly dependent on thecrisis situation. If cell towers and base stations previouslyavailable in the region have not been lost, theexisting commercially available cellular network can beutilized. However, this is the same network available forpublic cell-phone service, and following a disaster therecan be network overload due to an increase in calldemands by the public. Most wireless providers do notimplement a call-priority capability, so a mobile clinic’susage of the network will typically compete with callsfrom the public at large. In worse scenarios, there maybe no cellular network access available in the emergencyrelief area. The same may be said during otherpublic disruptions such as blackouts. In 2003, a largeportion of the United States lost electrical power.Within hours virtually all cell phone communications inNew York City had failed as uninterruptible powersupply batteries were depleted and generators failed orCase Study I-4 • Supporting Mobile Health Clinics: The Children’s Health Fund of New York City 165were inadequately sized for the scale of the outage. Apossible alternative, of course, is to use the MMC vansequipped with their own generators and with satelliteantennas.Just days after Hurricane Katrina hit New Orleans in2005, Redlener personally accompanied two mobilehealthcare units with a team of medics to provide vaccinationsand treat infections in the Gulf coast region. In theinitial weeks, they had treated more than 7,000 patientswhose doctors’ offices had been wiped out—either washedaway or flooded. The following year, a study by the centerreported that one in three children that were housed intrailers sponsored by the Federal Emergency ManagementAgency (FEMA) had at least one chronic illness, and thenumber of children housed in trailers in the Baton Rougearea were twice as likely to be anemic than children inNYC’s homeless shelters. The need for more ongoinghealth support for children was clear, and CHF helped toestablish and finance new mobile clinics in the Gulf port(Biloxi, Mississippi) and in the New Orleans and BatonRouge, Louisiana, areas.12The FutureBy early 2009, Dr. Redlener was on another quest: to buildawareness about the long-term health impacts on childrenfrom economic recessions. His “Kids Can’t Wait” campaignemphasized that missed immunizations and earlyhealth assessments have long-term impacts that can behard to recover from.By mid-2010, the need for mobile clinics in theUnited States was even more widespread, and the televisioncoverage of the 2009 earthquake devastation in Haitihad greatly increased public awareness about the need forquick, mobile healthcare solutions. Installing technologyon a new MMC, training the staff on-site, and providingremote support for the first weeks of operation was now awell-honed capability among the NYC-based CHF staff.However, CIO Weisman wonders how even bettersupport could be provided for the mobile clinics and whatnew support challenges lie ahead. Are there newer moreaffordable network communications solutions that shouldbe tried? Will the federal government’s HITECH stimulusfunds and Meaningful Use standards lead to better softwareintegration solutions? Will the increase in softwareadoptions at physician offices make it more difficult forhim to retain his staff? What combination of conditionscould emerge that render the mobile medical clinic modelobsolete?

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MATH270 (Applied Calculus II) Full Course ILABS – Latest August 2016

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 MATH270 (Applied Calculus II) Full Course ILABS – Latest August 2016

 DeVry MATH 270 Week 1 ILAB  – Latest august 2016

 DeVry MATH 270 Week 2 ILAB  – Latest august 2016

 DeVry MATH 270 Week 3 ILAB  – Latest august 2016

 DeVry MATH 270 Week 4 ILAB  – Latest august 2016

 DeVry MATH 270 Week 5 ILAB  – Latest august 2016

 DeVry MATH 270 Week 6 ILAB  – Latest august 2016

 DeVry MATH 270 Week 7 ILAB  – Latest august 2016

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MATH 533 Course Project SALESCALL Inc

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 Introduction SALESCALL Inc. has thousands of salespeople throughout the country. A sample of 100 salespeople is selected, and data is collected on the following variables.

1. SALES (the number of sales made this week) 2. CALLS (the number of sales calls made this week) 3. TIME (the average time per call this week) 4. YEARS (years of experience in the call center) 5. TYPE (the type of training, either group training, online training of no training)

The data file can be found in Doc Sharing titled Course Project Data.xlsx.

This project is due in three parts, at the end of Weeks 2, 6, and 7 respectively.

 PROJECT PART A: Exploratory Data Analysis

1. Open the file Course Project Data.xlsx from the Course Project Data Set folder in Doc Sharing.

2. For each of the five variables, process, organize, present, and summarize the data. Analyze each variable by itself using graphical and numerical techniques of summarization. Use Minitab as much as possible, explaining what the printout tells you. You may wish to use some of the following graphs: stem-leaf diagram, frequency or relative frequency table, histogram, boxplot, dotplot, pie chart, or bar graph. Caution: not all of these are appropriate for each of these variables, nor are they all necessary. More is not necessarily better. In addition, be sure to find the appropriate measures of central tendency and measures of dispersion for the above data. Where appropriate, use the five number summary (the min, Q1, median, Q3, max). Once again, use Minitab as appropriate, and explain what the results mean.

3. Analyze the connections or relationships between the variables. There are 10 pairings here (SALES and CALLS, SALES and TIME, SALES and YEARS, SALES and TYPE, CALLS and TIME, CALLS and YEARS, CALLS and TYPE, TIME and YEARS, TIME and TYPE, YEARS and TYPE). Use graphical and numerical summary measures. Explain what you see. Be sure to consider all 10 pairings. Some variables show clear relationships, while others do not.

4. Prepare your report in Microsoft Word (or some other word processing package), integrating your graphs and tables with text explanations and interpretations. Be sure that you have graphical and numerical back up for your explanations and interpretations. Be selective in what you include in the report. I’m not looking for a 20-page report on every variable and every possible relationship (that’s 15 things to do). Rather, what I want you do is to highlight what you see for three individual variables (no more than one graph for each, one or two measures of central tendency and variability, and two or three sentences of interpretation). For the 10 pairings, identify and report only on three of the pairings, again using graphical and numerical summary (as appropriate), with interpretations. Please note that at least one of your pairings must include TYPE, and at least one of your pairings must not include TYPE.

All DeVry University policies are in effect, including the plagiarism policy.

Project Part A report is due by the end of Week 2.

Project Part A is worth 100 total points. See the grading rubric below.

Submission: The report from Part 4, including all relevant graphs and numerical analysis, along with interpretations. Format for Report: Brief introduction Discuss your first individual variable, using graphical, numerical, summary, and interpretation. Discuss your second individual variable, using graphical, numerical, summary, and interpretation. Discuss your third individual variable, using graphical, numerical, summary, and interpretation. Discuss your first pairing of variables, using graphical, numerical, summary, and interpretation. Discuss your second pairing of variables, using graphical, numerical summary and interpretation Discuss your third pairing of variables, using graphical, numerical, summary, and interpretation. Conclusion

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MATH 533 ( Applied Managerial Statistics ) Final Exam Answers

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 MATH 533 Final Exam Set 1

  (TCO D)     PuttingPeople2Work has a growing business placing out-of-work MBAs. They     claim they can place a client in a job in their field in less than 36     weeks. You are given the following data from a sample.     Sample size: 100     Population standard deviation: 5     Sample mean: 34.2     Formulate a hypothesis test to evaluate the claim. (Points : 10)     Ho: µ = 36; Ha: µ ≠ 36     Ho: µ ≥ 36; Ha: µ < 36     Ho: µ ≤ 34.2; Ha: µ > 34.2     Ho: µ > 36; Ha: µ ≤ 36

Ans. b. H0 must always have equal sign, < 36 weeks 2. (TCO B) The Republican party is interested in studying the number of republicans that might vote in a particular congressional district. Assume that the number of voters is binomially distributed by party affiliation (either republican or not republican). If 10 people show up at the polls, determine the following: Binomial distribution

10

n

0.5

p

 X

P(X)

cumulative  probability

 0

0.00098

0.00098

 1

0.00977

0.01074

 2

0.04395

0.05469

 3

0.11719

0.17188

 4

0.20508

0.37695

 5

0.24609

0.62305

 6

0.20508

0.82813

 7

0.11719

0.94531

 8

0.04395

0.98926

 9

0.00977

0.99902

 10

0.00098

1.00000

 What is the probability that no  more than four will be republicans? (Points : 10)  38%  12%  21%  62%

Ans. a  look at x=4, cumulative probability    3. (TCO A) Company ABC had sales per month as listed below. Using  the Minitab output given, determine:  (A)  Range (5 points);  (B)  Median (5 points); and  (C)  The range of the data that would contain 68% of the results. (5  points).  Raw data: sales/month (Millions of $)  23  45  34  34  56  67  54  34  45  56  23  19  Descriptive Statistics: Sales

Variable

Total Count

Mean

StDev

Variance

Minimum

Maximum

Range

Sales

12

40.83

15.39

236.88

19.00

67.00

48.00

 Stem-and-Leaf Display: Sales  Stem-and-leaf of Sales N = 12  Leaf Unit = 1.0

1

1

9

3

2

33

3

2

6

3

444

6

3

6

4

6

4

55

4

5

4

3

5

66

1

6

1

6

7

Reference: (TCO A) Company ABC had sales per month as listed below. Using the MegaStat output given, determine: (A) Range (5 points) (B) Median (5 points) (C) The range of the data that would contain 68% of the results. (5 points)

Raw data: sales/month (Millions of $) 19 34 23 34 56 45 35 36 46 47 19 23

count 12 mean 34.75 sample variance 146.20 sample standard deviation 12.09 minimum 19 maximum 56 range 37

Stem and Leaf plot for # 1 stem unit = 10 leaf unit = 1

count

12.00000

mean

34.75000

sample variance

146.20455

sample standard deviation

12.09151

minimum

19.00000

maximum

56.00000

range

37.00000

1st quartile

23.00000

median

34.50000

3rd quartile

45.25000

interquartile range

22.25000

mode

19.00000

 4. (TCO C, D) Tesla Motors needs to buy axles for their new car. They  are considering using Chris Cross Manufacturing as a vendor. Tesla’s  requirement is that 95% of the axles are 100 cm ± 2 cm. The following data is  from a test run from Chris Cross Manufacturing. Should Tesla select them as a  vendor? Explain your answer.  Descriptive statistics

count

16

mean

99.850

sample variance

4.627

sample standard deviation

2.151

minimum

96.9

maximum

104

range

7.1

population variance

4.338

population standard deviation

2.083

standard error of the mean

0.538

tolerance interval 95.45% lower

95.548

tolerance interval 95.45% upper

104.152

margin of error

4.302

1st quartile

98.850

median

99.200

3rd quartile

100.550

interquartile range

1.700

mode

103.000

(Points : 25)

 Reference: Chegg

Tesla Motors needs to buy axles  for their new car. They are considering using Chris Cross Manufacturing as a  vendor. Tesla’s requirement is that 95% of the axles are 100 cm ± 5  cm. The following data is MegaStat output from a test run from Chris Cross  Manufacturing.

Descriptive statistics  count: 16  mean: 99.938  sample variance: 2.313  sample standard deviation: 1.521  minimum: 97  maximum: 102.9  range: 5.9  population variance: 2.169  population standard deviation: 1.473  standard error of the mean: 0.380  tollerance interval 95.45% lower: 96.896  tolerance interval 95.45% upper: 102.979  half-width: 3.042

1st quartile: 98.900  median: 99.850  3rd quartile: 100.475  interquartile range: 1.575  mode: 98.900

Question: Should Tesla select them  as a vendor? Explain your answer.

Answers (1)

·          Given that,

Tesla Motors needs to buy axles  for their new car.  They are considering using Chris Cross Manufacturing as a vendor.  Tesla’s requirement is that 95% of the axles are 100 cm ± 5 cm.  The following data is MegaStat output from a test run from Chris  Cross Manufacturing:

Descriptive statistics  count: 16  mean: 99.938  sample variance: 2.313  sample standard deviation: 1.521  minimum: 97  maximum: 102.9  range: 5.9  population variance: 2.169  population standard deviation: 1.473  standard error of the mean: 0.380  tollerance interval 95.45% lower: 96.896  tolerance interval 95.45% upper: 102.979  half-width: 3.042

1st quartile: 98.900  median: 99.850  3rd quartile: 100.475  interquartile range: 1.575  mode: 98.900  Now, we have to construct 95% confidence interval for the data from

the Chris Cross Manufacturing

  (TCO D)     A PC manufacturer claims that no more than 2% of their machines are     defective. In a random sample of 100 machines, it is found that 4.5% are     defective. The manufacturer claims this is a fluke of the sample. At a .02     level of significance, test the manufacturer’s claim, and explain your     answer.

Test and CI for One Proportion

Test of p = 0.02 vs p > 0.02

Sample

X

N

Sample p

98% Lower Bound

Z-Value

P-Value

1

4

100

0.040000

0.000000

1.43

0.077

Reference:

Set up the hypotheses:

H0: p <= 0.02

Ha: p > 0.02

 This is a one tailed test, since we will only reject for high proportions.

 Since we are using a 0.02 level of significance (it’s just chance that the hypotheses happen to have the same value as this), we’ll reject the null hypothesis if our P Value is less than 0.02.

 The computed P value from Megastat was 0.0371.

This is higher than the significance level.

Therefore, we do not reject H0:.

We can say that the proportion is still less than or equal to 2%, and this was a fluke.

 Final Page 2

1. (TCO B) The following table gives the number of visits to  recreational facilities by kind and geographical region.  (Points : 30)

Ans.

East

South

Midwest

West

Totals

Local Park

55

328

29

52

464

National Park

233

514

204

251

1202

State Park

100

526

65

102

793

Totals

388

1368

298

405

2459

(A) Referring to the above table,  if a visitor is chosen at random, what is the probability that he or she is  either from the South or from the West? (15 points)  (B) Referring to the above table, given that the visitor is from the Midwest,  what is the probability that he or she visited a local park? (15 points)

a.  Total people = 2459

South + West = 1368 + 405 = 1773

probability — divide these:

1773/2459 = approx 0.721

b.

Total Midwest = 298

Midwest local park = 29

Divide:

  (TCO B, F)     The length of time Americans exercise each week is normally distributed     with a mean of 15.8 minutes and a standard deviation of 2.2 minutes

X

P(X≤x)

P(X≥x)

Mean

Std dev

11

.0146

.9854

15.8

2.2

15

.3581

.6419

15.8

2.2

21

.9910

.0090

15.8

2.2

24

.9999

.0001

15.8

2.2

p(lower)

p(upper)

(A) Analyze the output above to determine what percentage of Americans will exercise between 11 and 21 minutes per week. (15 points) (B) What percentage of Americans will exercise less than 15 minutes? If 1000 Americans were evaluated, how many would you expect to have exercised less than 15 minutes? (15 points) (Points : 30)

 MATH 533 Final Exam Set 2

  (TCO A) Seventeen salespeople reported the following     number of sales calls completed last month.

72         93         82         81         82         97         102       107       119 86         88         91         83         93         73         100       102

Compute the mean, median, mode,     and standard deviation, Q1, Q3, Min, and Max     for the above sample data on number of sales calls per month.     b. In the context of this situation, interpret the Median, Q1,     and Q3. (Points : 33)

  (TCO B) Cedar Home Furnishings has collected data on     their customers in terms of whether they reside in an urban location or a suburban     location, as well as rating the customers as either “good,” “borderline,”     or “poor.” The data is below.

 Urban

Suburban

Total

Good

60

168

228

Borderline

36

72

108

Poor

24

40

64

Total

120

280

400

If you choose a customer at random, then find the probability that the customer

a. is considered “borderline.”

   (TCO B) Historically, 70% of your customers at Rodale     Emporium pay for their purchases using credit cards. In a sample of 20     customers, find the probability that

a. exactly 14 customers will pay for their purchases using credit cards.

  (TCO C) An operations analyst from an airline company     has been asked to develop a fairly accurate estimate of the mean refueling     and baggage handling time at a foreign airport. A random sample of 36     refueling and baggage handling times yields the following results.

Sample Size = 36 Sample Mean = 24.2 minutes Sample Standard Deviation = 4.2 minutes

a. Compute the 90% confidence interval for the population mean refueling and baggage time.

  (TCO C) The manufacturer of a certain brand of     toothpaste claims that a high percentage of dentists recommend the use of     their toothpaste. A random sample of 400 dentists results in 310     recommending their toothpaste.

a. Compute the 99% confidence interval for the population proportion of dentists who recommend the use of this toothpaste.

   (TCO D) A Ford Motor Company quality improvement team     believes that its recently implemented defect reduction program has     reduced the proportion of paint defects. Prior to the implementation of     the program, the proportion of paint defects was .03 and had been     stationary for the past 6 months. Ford selects a random sample of 2,000     cars built after the implementation of the defect reduction program. There     were 45 cars with paint defects in that sample. Does the sample data     provide evidence to conclude that the proportion of paint defects is now     less than .03 (with a = .01)? Use the hypothesis testing procedure     outlined below.

a. Formulate the null and alternative hypotheses.

  (TCO D) A new car dealer calculates that the dealership     must average more than 4.5% profit on sales of new cars. A random sample     of 81 cars gives the following result.

Sample Size = 81 Sample Mean = 4.97% Sample Standard Deviation = 1.8%

Does the sample data provide evidence to conclude that the dealership averages more than 4.5% profit on sales of new cars (using a = .10)? Use the hypothesis testing procedure outlined below.

a. Formulate the null and alternative hypotheses.

  (TCO E) Bill McFarland is a real estate broker who     specializes in selling farmland in a large western state. Because Bill     advises many of his clients about pricing their land, he is interested in     developing a pricing formula of some type. He feels he could increase his     business significantly if he could accurately determine the value of a     farmer’s land. A geologist tells Bill that the soil and rock     characteristics in most of the area that Bill sells do not vary much. Thus     the price of land should depend greatly on acreage. Bill selects a sample     of 30 plots recently sold. The data is found below (in Minitab), where     X=Acreage and Y=Price ($1,000s).

PRICE

ACREAGE

PREDICT

60

20.0

50

130

40.5

250

25

10.2

 300

100.0

 85

30.0

 182

56.5

 115

41.0

 24

10.0

 60

18.5

 92

30.0

 77

25.6

 122

42.0

 41

14.0

 200

70.0

 42

13.0

 60

21.6

 20

6.5

 145

45.0

 61

19.2

 235

80.0

 250

90.0

 278

95.0

 118

41.0

 46

14.0

 69

22.0

 220

81.5

 235

78.0

 50

16.0

 25

10.0

 290

100.0

   Correlations: PRICE, ACREAGE   Pearson correlation of PRICE and ACREAGE = 0.997 P-Value = 0.000

Regression Analysis: PRICE versus ACREAGE   The regression equation is PRICE = 2.26 + 2.89 ACREAGE

Predictor      Coef  SE Coef       T      P Constant      2.257    2.231    1.01  0.320 ACREAGE     2.89202  0.04353   66.44  0.000

S = 7.21461  R-Sq = 99.4%  R-Sq(adj) = 99.3%

Analysis of Variance

Source          DF      SS      MS        F      P Regression       1  229757  229757  4414.11  0.000 Residual Error  28    1457      52 Total           29  231215

Predicted Values for New Observations

New Obs      Fit  SE Fit       95% CI            95% PI 1   146.86    1.37  (144.05, 149.66) (131.82, 161.90) 2   725.26    9.18  (706.46, 744.06) (701.35, 749.17)XX

XX denotes a point that is an extreme outlier in the predictors.

Values of Predictors for New Observations

New Obs  ACREAGE 1       50 2      250

Analyze the above output to determine the regression     equation.

   (TCO E) An insurance firm wishes to study the     relationship between driving experience (X1, in years), number of driving     violations in the past three years (X2), and current monthly auto     insurance premium (Y).  A sample of 12 insured drivers is selected at     random.  The data is given below (in MINITAB):

Y

X1

X2

Predict X1

Predict X2

74

5

2

8

1

38

14

0 

 50

6

1

  63

10

3

  97

4

6

  55

8

2

  57

11

3

  43

16

1

  99

3

5

  46

9

1

  35

19

0 

 60

13

3

    Regression Analysis: Y versus X1, X2     The regression equation is Y = 55.1 – 1.37 X1 + 8.05 X2

Predictor     Coef  SE Coef      T      P Constant    55.138    7.309   7.54  0.000 X1         -1.3736   0.4885  -2.81  0.020 X2           8.053    1.307   6.16  0.000

S = 6.07296   R-Sq = 93.1%   R-Sq(adj) = 91.6%

Analysis of Variance

Source          DF      SS      MS      F      P Regression       2  4490.3  2245.2  60.88  0.000 Residual Error   9   331.9    36.9 Total           11  4822.3

Predicted Values for New Observations

New Obs    Fit  SE Fit      95% CI          95% PI 1  52.20    2.91  (45.62, 58.79)  (36.97, 67.44)

Values of Predictors for New Observations

New Obs    X1    X2 1  8.00  1.00

Correlations: Y, X1, X2   Y      X1 X1  -0.800 0.002

X2   0.933  -0.660 0.000   0.020

Cell Contents: Pearson correlation P-Value

a. Analyze the above output to determine the multiple regression equation.

  MATH 533 Final Exam Set 3

MATH 533 Final Exam Set 4

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 (MATH 533 Applied Managerial Statistics – DeVry)

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  (MATH 533 Week 8 Final Exam Answers)

 MATH 533 ( Applied Managerial Statistics ) Final Exam Answers

 MATH 533 Final Exam Set 1

  (TCO D)     PuttingPeople2Work has a growing business placing out-of-work MBAs. They     claim they can place a client in a job in their field in less than 36     weeks. You are given the following data from a sample.     Sample size: 100     Population standard deviation: 5     Sample mean: 34.2     Formulate a hypothesis test to evaluate the claim. (Points : 10)     Ho: µ = 36; Ha: µ ≠ 36     Ho: µ ≥ 36; Ha: µ < 36     Ho: µ ≤ 34.2; Ha: µ > 34.2     Ho: µ > 36; Ha: µ ≤ 36

Ans. b. H0 must always have equal sign, < 36 weeks 2. (TCO B) The Republican party is interested in studying the number of republicans that might vote in a particular congressional district. Assume that the number of voters is binomially distributed by party affiliation (either republican or not republican). If 10 people show up at the polls, determine the following: Binomial distribution

10

n

0.5

p

 X

P(X)

cumulative  probability

 0

0.00098

0.00098

 1

0.00977

0.01074

 2

0.04395

0.05469

 3

0.11719

0.17188

 4

0.20508

0.37695

 5

0.24609

0.62305

 6

0.20508

0.82813

 7

0.11719

0.94531

 8

0.04395

0.98926

 9

0.00977

0.99902

 10

0.00098

1.00000

 What is the probability that no  more than four will be republicans? (Points : 10)  38%  12%  21%  62%

Ans. a  look at x=4, cumulative probability    3. (TCO A) Company ABC had sales per month as listed below. Using  the Minitab output given, determine:  (A)  Range (5 points);  (B)  Median (5 points); and  (C)  The range of the data that would contain 68% of the results. (5  points).  Raw data: sales/month (Millions of $)  23  45  34  34  56  67  54  34  45  56  23  19  Descriptive Statistics: Sales

Variable

Total Count

Mean

StDev

Variance

Minimum

Maximum

Range

Sales

12

40.83

15.39

236.88

19.00

67.00

48.00

           Stem-and-Leaf Display: Sales  Stem-and-leaf of Sales N = 12  Leaf Unit = 1.0

1

1

9

3

2

33

3

2

 6

3

444

6

3

 6

4

 6

4

55

4

5

4

3

5

66

1

6

 1

6

7

Reference: (TCO A) Company ABC had sales per month as listed below. Using the MegaStat output given, determine: (A) Range (5 points) (B) Median (5 points) (C) The range of the data that would contain 68% of the results. (5 points)

Raw data: sales/month (Millions of $) 19 34 23 34 56 45 35 36 46 47 19 23

count 12 mean 34.75 sample variance 146.20 sample standard deviation 12.09 minimum 19 maximum 56 range 37

Stem and Leaf plot for # 1 stem unit = 10 leaf unit = 1

count

12.00000

mean

34.75000

sample variance

146.20455

sample standard deviation

12.09151

minimum

19.00000

maximum

56.00000

range

37.00000

  1st quartile

23.00000

median

34.50000

3rd quartile

45.25000

interquartile range

22.25000

mode

19.00000

 4. (TCO C, D) Tesla Motors needs to buy axles for their new car. They  are considering using Chris Cross Manufacturing as a vendor. Tesla’s  requirement is that 95% of the axles are 100 cm ± 2 cm. The following data is  from a test run from Chris Cross Manufacturing. Should Tesla select them as a  vendor? Explain your answer.  Descriptive statistics

count

16

mean

99.850

sample variance

4.627

sample standard deviation

2.151

minimum

96.9

maximum

104

range

7.1

population variance

4.338

population standard deviation

2.083

standard error of the mean

0.538

tolerance interval 95.45% lower

95.548

tolerance interval 95.45% upper

104.152

margin of error

4.302

1st quartile

98.850

median

99.200

3rd quartile

100.550

interquartile range

1.700

mode

103.000

(Points : 25)  Reference: Chegg  Tesla Motors needs to buy axles for their new car. They are considering using  Chris Cross Manufacturing as a vendor. Tesla’s requirement is that 95% of the  axles are 100 cm ± 5 cm. The following data is MegaStat output from a  test run from Chris Cross Manufacturing.

Descriptive statistics  count: 16  mean: 99.938  sample variance: 2.313  sample standard deviation: 1.521  minimum: 97  maximum: 102.9  range: 5.9  population variance: 2.169  population standard deviation: 1.473  standard error of the mean: 0.380  tollerance interval 95.45% lower: 96.896  tolerance interval 95.45% upper: 102.979  half-width: 3.042

1st quartile: 98.900  median: 99.850  3rd quartile: 100.475  interquartile range: 1.575  mode: 98.900

Question: Should Tesla select them  as a vendor? Explain your answer.

Answers (1)

·          Given that,

Tesla Motors needs to buy axles  for their new car.  They are considering using Chris Cross Manufacturing as a vendor.  Tesla’s requirement is that 95% of the axles are 100 cm ± 5 cm.  The following data is MegaStat output from a test run from Chris  Cross Manufacturing:

Descriptive statistics  count: 16  mean: 99.938  sample variance: 2.313  sample standard deviation: 1.521  minimum: 97  maximum: 102.9  range: 5.9  population variance: 2.169  population standard deviation: 1.473  standard error of the mean: 0.380  tollerance interval 95.45% lower: 96.896  tolerance interval 95.45% upper: 102.979  half-width: 3.042

1st quartile: 98.900  median: 99.850  3rd quartile: 100.475  interquartile range: 1.575  mode: 98.900  Now, we have to construct 95% confidence interval for the data from

the Chris Cross Manufacturing

(TCO D)     A PC manufacturer claims that no more than 2% of their machines are     defective. In a random sample of 100 machines, it is found that 4.5% are     defective. The manufacturer claims this is a fluke of the sample. At a .02     level of significance, test the manufacturer’s claim, and explain your     answer.

Test and CI for One Proportion

Test of p = 0.02 vs p > 0.02

   Sample

X

N

Sample p

98% Lower Bound

Z-Value

P-Value

 1

4

100

0.040000

0.000000

1.43

0.077

 Reference:

Set up the hypotheses:

H0: p <= 0.02

Ha: p > 0.02

 This is a one tailed test, since we will only reject for high proportions.

 Since we are using a 0.02 level of significance (it’s just chance that the hypotheses happen to have the same value as this), we’ll reject the null hypothesis if our P Value is less than 0.02.

 The computed P value from Megastat was 0.0371.

This is higher than the significance level.

Therefore, we do not reject H0:.

We can say that the proportion is still less than or equal to 2%, and this was a fluke.

 Final Page 2

1. (TCO B) The following table gives the number of visits to  recreational facilities by kind and geographical region.  (Points : 30)

Ans.

 East

South

Midwest

West

Totals

Local Park

55

328

29

52

464

National Park

233

514

204

251

1202

State Park

100

526

65

102

793

Totals

388

1368

298

405

2459

(A) Referring to the above table,  if a visitor is chosen at random, what is the probability that he or she is either  from the South or from the West? (15 points)  (B) Referring to the above table, given that the visitor is from the Midwest,  what is the probability that he or she visited a local park? (15 points)

a.  Total people = 2459

South + West = 1368 + 405 = 1773

probability — divide these:

1773/2459 = approx 0.721

 b.

Total Midwest = 298

Midwest local park = 29

Divide:

  (TCO B, F)     The length of time Americans exercise each week is normally distributed     with a mean of 15.8 minutes and a standard deviation of 2.2 minutes

X

P(X≤x)

P(X≥x)

Mean

Std dev

11

.0146

.9854

15.8

2.2

15

.3581

.6419

15.8

2.2

21

.9910

.0090

15.8

2.2

24

.9999

.0001

15.8

2.2

 p(lower)

p(upper)

  (A) Analyze the output above to determine what percentage of Americans will exercise between 11 and 21 minutes per week. (15 points) (B) What percentage of Americans will exercise less than 15 minutes? If 1000 Americans were evaluated, how many would you expect to have exercised less than 15 minutes? (15 points) (Points : 30)

 MATH 533 Final Exam Set 2

  (TCO A) Seventeen salespeople reported the following     number of sales calls completed last month.

72         93         82         81         82         97         102       107       119 86         88         91         83         93         73         100       102

Compute the mean, median, mode,     and standard deviation, Q1, Q3, Min, and Max     for the above sample data on number of sales calls per month.     b. In the context of this situation, interpret the Median, Q1,     and Q3. (Points : 33)

  (TCO B) Cedar Home Furnishings has collected data on     their customers in terms of whether they reside in an urban location or a suburban     location, as well as rating the customers as either “good,” “borderline,”     or “poor.” The data is below.

Urban

Suburban

Total

Good

60

168

228

Borderline

36

72

108

Poor

24

40

64

Total

120

280

400

If you choose a customer at random, then find the probability that the customer

is considered “borderline.”

   (TCO B) Historically, 70% of your customers at Rodale     Emporium pay for their purchases using credit cards. In a sample of 20     customers, find the probability that

exactly 14 customers will pay for their purchases using     credit cards.

  (TCO C) An operations analyst from an airline company     has been asked to develop a fairly accurate estimate of the mean refueling     and baggage handling time at a foreign airport. A random sample of 36     refueling and baggage handling times yields the following results.

Sample Size = 36 Sample Mean = 24.2 minutes Sample Standard Deviation = 4.2 minutes

Compute the 90% confidence interval for the population     mean refueling and baggage time.

  (TCO C) The manufacturer of a certain brand of     toothpaste claims that a high percentage of dentists recommend the use of     their toothpaste. A random sample of 400 dentists results in 310     recommending their toothpaste.

Compute the 99% confidence interval for the population     proportion of dentists who recommend the use of this toothpaste.

   (TCO D) A Ford Motor Company quality improvement team     believes that its recently implemented defect reduction program has     reduced the proportion of paint defects. Prior to the implementation of     the program, the proportion of paint defects was .03 and had been     stationary for the past 6 months. Ford selects a random sample of 2,000     cars built after the implementation of the defect reduction program. There     were 45 cars with paint defects in that sample. Does the sample data     provide evidence to conclude that the proportion of paint defects is now     less than .03 (with a = .01)? Use the hypothesis testing procedure     outlined below.

Formulate the null and alternative hypotheses.

  (TCO D) A new car dealer calculates that the dealership     must average more than 4.5% profit on sales of new cars. A random sample     of 81 cars gives the following result.

Sample Size = 81 Sample Mean = 4.97% Sample Standard Deviation = 1.8%

Does the sample data provide evidence to conclude that the dealership averages more than 4.5% profit on sales of new cars (using a = .10)? Use the hypothesis testing procedure outlined below.

Formulate the null and alternative hypotheses.

  (TCO E) Bill McFarland is a real estate broker who     specializes in selling farmland in a large western state. Because Bill     advises many of his clients about pricing their land, he is interested in     developing a pricing formula of some type. He feels he could increase his     business significantly if he could accurately determine the value of a     farmer’s land. A geologist tells Bill that the soil and rock     characteristics in most of the area that Bill sells do not vary much. Thus     the price of land should depend greatly on acreage. Bill selects a sample     of 30 plots recently sold. The data is found below (in Minitab), where     X=Acreage and Y=Price ($1,000s).

PRICE

ACREAGE

PREDICT

60

20.0

50

130

40.5

250

25

10.2

300

100.0

85

30.0

182

56.5

115

41.0

24

10.0

60

18.5

92

30.0

77

25.6

122

42.0

41

14.0

200

70.0

42

13.0

60

21.6

20

6.5

145

45.0

61

19.2

235

80.0

250

90.0

278

95.0

118

41.0

46

14.0

69

22.0

220

81.5

235

78.0

50

16.0

25

10.0

290

100.0

  Correlations: PRICE, ACREAGE   Pearson correlation of PRICE and ACREAGE = 0.997 P-Value = 0.000

Regression Analysis: PRICE versus ACREAGE   The regression equation is PRICE = 2.26 + 2.89 ACREAGE

Predictor      Coef  SE Coef       T      P Constant      2.257    2.231    1.01  0.320 ACREAGE     2.89202  0.04353   66.44  0.000

S = 7.21461  R-Sq = 99.4%  R-Sq(adj) = 99.3%

Analysis of Variance

Source          DF      SS      MS        F      P Regression       1  229757  229757  4414.11  0.000 Residual Error  28    1457      52 Total           29  231215

Predicted Values for New Observations

New Obs      Fit  SE Fit       95% CI            95% PI 1   146.86    1.37  (144.05, 149.66) (131.82, 161.90) 2   725.26    9.18  (706.46, 744.06) (701.35, 749.17)XX

XX denotes a point that is an extreme outlier in the predictors.

Values of Predictors for New Observations

New Obs  ACREAGE 1       50 2      250

Analyze the above output to determine the regression     equation.

   (TCO E) An insurance firm wishes to study the     relationship between driving experience (X1, in years), number of driving     violations in the past three years (X2), and current monthly auto     insurance premium (Y).  A sample of 12 insured drivers is selected at     random.  The data is given below (in MINITAB):

Y

X1

X2

Predict X1

Predict X2

74

5

2

8

1

38

14

050

6

1

63

10

3

97

4

6

55

8

2

57

11

3

43

16

1

99

3

5

46

9

1

35

19

060

13

3

  Regression Analysis: Y versus X1, X2     The regression equation is Y = 55.1 – 1.37 X1 + 8.05 X2

Predictor     Coef  SE Coef      T      P Constant    55.138    7.309   7.54  0.000 X1         -1.3736   0.4885  -2.81  0.020 X2           8.053    1.307   6.16  0.000

S = 6.07296   R-Sq = 93.1%   R-Sq(adj) = 91.6%

Analysis of Variance

Source          DF      SS      MS      F      P Regression       2  4490.3  2245.2  60.88  0.000 Residual Error   9   331.9    36.9 Total           11  4822.3

Predicted Values for New Observations

New Obs    Fit  SE Fit      95% CI          95% PI 1  52.20    2.91  (45.62, 58.79)  (36.97, 67.44)

Values of Predictors for New Observations

New Obs    X1    X2 1  8.00  1.00

Correlations: Y, X1, X2   Y      X1 X1  -0.800 0.002

X2   0.933  -0.660 0.000   0.020

Cell Contents: Pearson correlation P-Value

Analyze the above output to determine the multiple     regression equation.

  MATH 533 Final Exam Set 3

MATH 533 Final Exam Set 4

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MATH 302 Midterm Exam Answers

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MATH 125 Final Exam Answers

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 FINAL EXAM MATH 125

 Question 1 of 25

1.0/ 1.0 Points

The length of a garden is double its width. There is a fence around the perimeter that measures 228 ft. What are the length and width of the garden?

A.length = 40 ft, width = 80 ft

B.length = 80 ft, width = 40 ft

C.length = 76 ft, width = 38 ft

D.length = 38 ft, width = 76 ft

 Question 2 of 25

1.0/ 1.0 Points

Let U = [5, 10, 15, 20, 25, 30, 35, 40] A = [5, 10, 15, 20] B = [25, 30, 35, 40] C = [10, 20, 30, 40]. Find A U B.

A.A U B = [10, 15]

B.A U B = Ø

C.A U B = [5,10, 15, 20, 25]

D.A U B = [5, 10, 15, 20, 25, 30, 35, 40]

 Question 3 of 25

1.0/ 1.0 Points

The table shows the students from Genius High School with the four highest GPAs from 2005 to 2007. Write the region(s) of the Venn diagram that would include Kellyn. (Note set X represents 2005 top-ranked students, set Y represents 2006 top-ranked students, and set Z represents 2007 top-ranked students).

  A.Region I

B.Region III

C.Region V

D.Region IV

 Question 4 of 25

1.0/ 1.0 Points

A person sold their house for $150,000 and made a profit of 37 percent. How much did they pay for their home?

A.$55,500.00

B.$171,250.96

C.$135,000.79

D.$109,489.05

  Question 5 of 25

1.0/ 1.0 Points

Gail is trying to stay between 475 calories and 675 calories for lunch. She selects a sandwich for 325 calories and a salad for 107 calories. How many calories can she have for dessert?

A.Between 43 and 275 calories

B.Between 43 and 243 calories

C.Between 100 and 275 calories

D.Between 100 and 243 calories

 Question 6 of 25

1.0/ 1.0 Points

Adult tickets for a play cost $11 and child tickets cost $5. If there were 30 people at a performance and the theatre collected $198 from ticket sales, how many children attended the play?

A.22 children

B.21 children

C.23 children

D.8 children

 Question 7 of 25

1.0/ 1.0 Points

Graph the linear function: f(x) = -2x + 4

 B.

 C.

 D.

   Question 8 of 25

1.0/ 1.0 Points

The total real estate commission for a real estate company was $60 million in 2008, an increase of $25 million over the year 2004. What was the percent increase? Round answer to the nearest tenth of a percent.

A.28.6 percent

B.71.4 percent

C.41.7 percent

D.58.3 percent

 Question 9 of 25

1.0/ 1.0 Points

Dr. Sand borrowed some money to buy new furniture for her office. She paid $634.41 simple interest on a 3.5-year loan at 4.2 percent. Find the principal.

A.$93.26

B.$4,315.71

C.$2,220.44

D.$5,000.00

 Question 10 of 25

1.0/ 1.0 Points

In order to help pay for college, the grandparents of a child invest $2,500 in a bond that pays 8 percent interest compounded quarterly. How much money will there be in 4 years?

A.$3,542.10

B.$3,521.72

C.$3,431.96

D.$3,401.60

 Question 11 of 25

1.0/ 1.0 Points

Katie had an unpaid balance of $3,155.15 on her credit card statement at the beginning of October. She made a payment of $215.00 during the month, and made purchases of $412.01. If the interest rate on Katie’s credit card was 6.5 percent per month on the unpaid balance, find her finance charge and the new balance on November 1.

A.Finance charge = $200.00; new balance = $3,452.17

B.Finance charge = $205.08; new balance = $3,557.25

C.Finance charge = $215.19; new balance = $3,467.36

D.Finance charge = $195.14; new balance = $3,447.31

 Question 12 of 25

1.0/ 1.0 Points

Use an English/Metric conversion for area given in the table to convert the following measurement to the specified measurement. Round to the nearest hundredth, if necessary.

 1 in2 ≈ 6.45 cm2

1 ft2 ≈ 0.093 m2

1 yd2 ≈ 0.836 m2

1 mi2 ≈ 2.59 km2

1 acre ≈ 4,047 m2

 10,427 in2 = _____ dm2

A.161,409.60 dm2

B.10.42 dm2

C.6,725,400 dm2

D.672.54 dm2

 Question 13 of 25

1.0/ 1.0 Points

Convert the following Celsius temperature to an equivalent Fahrenheit temperature. –5 degrees C

A.0 degrees F

B.7 degrees F

C.–1 degrees F

D.23 degrees F

 Question 14 of 25

1.0/ 1.0 Points

Find the perimeter.

A.35 inches

B.25 inches

C.48 inches

D.45 inches

 Question 15 of 25

1.0/ 1.0 Points

The triangles in the figure below are similar. Use the proportional property of similar triangles to find the measure of x.

 A.34.2 km

B.29.2 km

C.21 km

D.19.2 km

 Question 16 of 25

1.0/ 1.0 Points

Find the area.

 A.900 sq mi

B.240 sq mi

C.150 sq mi

D.450 sq mi

  Question 17 of 25

1.0/ 1.0 Points

Suppose the cone below has a radius of 7inches and a height of 10 inches. Find the volume of the cone.

Round to two decimal places.

A.339.29 cu in

B.1,526.81 cu in

C.512.87 cu in

D.226.19 cu in

 Question 18 of 25

1.0/ 1.0 Points

In a classroom, the students are 12 boys and 6 girls. If one student is selected at random, find the probability that the student is a girl.

A.2/3

B.1/2

C.2/9

D.1/3

 Question 19 of 25

1.0/ 1.0 Points

To enter a contest, a person must select 7 numbers from 49 numbers. In order to win a prize one of the numbers must match. Find the probability of winning if a person buys one ticket. (Note: The numbers can be selected in any order and any one of the seven winning numbers on the ticket is a win.)

A.0.001

B.0.0167

C.0.14

D.0.0007

 Question 20 of 25

1.0/ 1.0 Points

A single card is drawn from a deck. Find the probability of selecting a 4 or a club.

A.7/52

B.9/26

C.4/13

D.17/52

 Question 21 of 25

1.0/ 1.0 Points

Twenty marbles are used to spell a word—9 blue ones, 5 red ones, 3 yellow ones and 3 green ones. If two marbles are drawn from the set of twenty marbles at random in succession and without replacement, what is the probability (as a reduced fraction) of choosing a marble other than green each time?

A.1/11

B.3/17

C.1/3

D.68/95

   Question 22 of 25

1.0/ 1.0 Points

Find the mean, median, mode, and midrange for the data provided. The data shows hours spent at work for a group of men.

 A.mean: 65, median: 67.575, mode: 65, midrange: 30.6

B.mean: 65, median: 67.575, mode: 67, midrange: 30.6

C.mean: 67.575, median: 65, mode: no mode, midrange: 67

D.mean: 67.575, median: 67, mode: no mode, midrange: 67

 Question 23 of 25

1.0/ 1.0 Points

Assume a data set is normally distributed with mean 121 and standard deviation 15. If the data set contains 650 data values, approximately how many of the data values will fall within the range 91 to 151?

A.574

B.620

C.318

D.424

 Question 24 of 25

1.0/ 1.0 Points

The average amount customers at a certain grocery store spend yearly is $665.98. Assume the variable is normally distributed. If the standard deviation is $93.27, find the probability that a randomly selected customer spends between $638.00 and $829.20.

A.0.330 = 33.0 percent

B.0.701 = 70.1 percent

C.0.578 = 57.8 percent

D.0.342 = 34.2 percent

 Question 25 of 25

0.0/ 1.0 Points

In a class of 300 students, John’s rank was 40. Find his percentile rank.

A.26

B.90

C.13

D.87

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MATH 107 Final Exam Answers

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 MATH 107 Final Exam Answers

 There are 30 problems.

Problems #1–12 are Multiple Choice.

Problems #13–21 are Short Answer. (Work not required to be shown)

Problems #22–30 are Short Answer with work required to be shown.

MULTIPLE CHOICE

1.     Determine the domain and range of the piecewise function. 1. ______

4 2

-4 -2 2 4

-2 -4

1.     Domain [–3, 3]; Range [–2, 4]

2.     Domain [–3, 3]; Range [0, 3]

3.     Domain [–2, 4]; Range [–3, 3]

4.     Domain [–1, 4]; Range [–2, 2]

5.     Solve: 2x+ 20= x+ 6 2. ______

6.     −8,−2

7.     −2

8.     −14

9.     No solution

Page 1 of 11

College Algebra MATH 107 Spring, 2016, V1.7

3.     Determine the interval(s) on which the function is decreasing. 3. ______

4.     (–3.6, 0) and (6.7,∞)

5.     (–2, 4)

6.     (–∞, –2) and (4,∞)

7.     (–1, 3)

4. Determine whether  the graph of y=

x−7

is symmetric with  respect to the origin,

the x-axis, or the y-axis.

4. ______

1.     symmetric with respect to the x-axis only

2.     symmetric with respect to the y-axis only

3.     symmetric with respect to the origin only

4.     not symmetric with respect to the x-axis, not symmetric with respect to the y-axis, and not symmetric with respect to the origin

5.     Solve, and express the answer in interval notation: | 5 – 6x|≥13. 5. ______

6.     [4/3,∞)

7.     (–∞,−4/3]∪ [3,∞)

8.     (–∞, 3]∪ [−4/3,∞)

9.     [–4/3, 3]

Page 2 of 11

College Algebra MATH 107 Spring, 2016, V1.7

6.     Which of the following represents the graph of 9x− 2y = 18 ? 6. ______

7.     B.

8.     D.

Page 3 of 11

College Algebra MATH 107 Spring, 2016, V1.7

7.     Write a slope-intercept equation for a line parallel to the line x + 3y = 8 which passes through the point (– 4, 5). 7. ______

8.     y=−1 x+11

3 3

1.     y=−1 x+5

3

1.     y=1 x+5

3

1.     y=−3x−7

2.     Which of the following best describes the graph? 8. ______

3.     It is the graph of an absolute value relation.

4.     It is the graph of a function but not one-to-one

5.     It is the graph of a function and it is one-to-one.

6.     It is not the graph of a function.

Page 4 of 11

College Algebra MATH  107

Spring, 2016, V1.7

9. Express as a single  logarithm: 3 log (x + 2) + log 1 – log y

9. ______

A.

6 log( x)+1

log y

3

+ 8

B.

log

x

y

C.

log

( x+2)3

y

D.

log(3 x+ 7− y)

10.   Which of the functions corresponds to the graph? 10. ______

11.   f( x)= ex +3

12.   f( x)= e−x +3

13.   f( x)= e−x +2

14.   f( x)=− ex +3

  Math 107 College Algebra                            Name______________________________

Final Examination: Fall, 2015                      Instructor __________________________

Answer Sheet                                                            

Instructions: 

This is an open-book exam. You may refer to your text and other course materials as you work on the exam, and you may use a calculator.

Record your answers and work in this document.

There are 30 problems.

Problems #1-12 are multiple choice. Record your choice for each problem.

Problems #13-21  are short answer. Record your answer for each problem.

Problems #22-30 are short answer with work required. When requested, show all work and write all answers in the spaces allotted on the following pages.  You may type your work using plain-text formatting or an equation editor, or you may hand-write your work and scan it.  In either case, show work neatly and correctly, following standard mathematical conventions.  Each step should follow clearly and completely from the previous step.  If necessary, you may attach extra pages.

You must complete the exam individually.  Neither collaboration nor consultation with others is allowed.  Your exam will receive a zero grade unless you complete the following honor statement.

 Please sign (or type) your name    below the following honor statement:

I have completed this final examination    myself, working independently and not consulting anyone except the    instructor. I have neither given nor received help on this final    examination.

 Name    _____________________                                   Date___________________

   MULTIPLE CHOICE.   Record your answer choices.

1.     7.

2.     8.

3.     9.

4.     10.

5.     11.

6.     12.                      

SHORT ANSWER.   Record your answers below. 

13.

 14.

     1.         (a)

 (b)

 (c)

 1.         (a)

 (b)

 (c)

 (d)

 1.         (a)

 (b)

 (c)

 (d)

 SHORT ANSWER with Work Shown. Record your answers and work.

Problem Number

Solution

22

Answers:

 (a)

 (b)

 Work/for part (a)  and explanation for part (b):

              23

Answers:

 (a)

 (b)

 (c)

 Work for part (a):

             24

 Answer:

 Work:

         25

 Answer:

 Work:

          26

Answers:

 (a)

 (b)

 Work for part (a)  and for part (b):

              27

 Answer:

 Work:

                    28

 Answer:

 Work:

                  29

Answers:

 (a)

 (b)

 Work for (b):

               30

 Answer:

 Work:

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MAT-540 WeeK 8 Assignment 1

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 You are to solve Problem 30 in Chapter 4 on page 158 of your textbook. It’s about publishing three weekly magazines. You can use QM for Windows to perform a sensitivity analysis for Objective function coefficients and the RHS values of the constraints. Be sure give the shadow price/dual values for an extra hr of production time or an extra lb of paper. Be sure to follow instructions written for Assignment 1, Linear Programming Case Study. Assignment 1. Linear Programming Case Study Your instructor will assign a linear programming project for this assignment according to the following specifications. It will be a problem with at least three (3) constraints and at least two (2) decision variables. The problem will be bounded and feasible. It will also have a single optimum solution (in other words, it won’t have alternate optimal solutions). The problem will also include a component that involves sensitivity analysis and the use of the shadow price. You will be turning in two (2) deliverables, a short writeup of the project and the spreadsheet showing your work. Writeup. Your writeup should introduce your solution to the project by describing the problem. Correctly identify what type of problem this is. For example, you should note if the problem is a maximization or minimization problem, as well as identify the resources that constrain the solution. Identify each variable and explain the criteria involved in setting up the model. This should be encapsulated in one (1) or two (2) succinct paragraphs. After the introductory paragraph, write out the L.P. model for the problem. Include the objective function and all constraints, including any non-negativity constraints. Then, you should present the optimal solution, based on your work in Excel. Explain what the results mean. Finally, write a paragraph addressing the part of the problem pertaining to sensitivity analysis and shadow price. Excel. As previously noted, please set up your problem in Excel and find the solution using Solver. Clearly label the cells in your spreadsheet. You will turn in the entire spreadsheet, showing the setup of the model, and the results. Prob. 30 A publishing house publishes three weekly magazines—Daily Life, Agriculture Today, and Surf ’s Up. Publication of one issue of each of the magazines requires the following amounts of production time and paper: Production (hr.) Paper (lb.) Daily Life 0.01 0.2 Agriculture Today 0.03 0.5 Surf’s Up 0.02 0.3

Each week the publisher has available 120 hours of production time and 3,000 pounds of paper. Total circulation for all three magazines must exceed 5,000 issues per week if the company is to keep its advertisers. The selling price per issue is $2.25 for Daily Life, $4.00 for Agriculture Today, and $1.50 for Surf’s Up. Based on past sales, the publisher knows that the maximum weekly demand for Daily Life is 3,000 issues; for Agriculture Today, 2,000 issues; and for Surf’s Up, 6,000 issues. The production manager wants to know the number of issues of each magazine to produce weekly in order to maximize total sales revenue. a. Formulate a linear programming model for this problem. b. Solve the model by using the computer.