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How Concourse Hosting Weathered the CrowdStrike Outage

It's been a tough week for Windows systems and the IT teams managing them. I live in a glass house here, so no stones to throw. However, this situation highlights the value of Concourse’s methodical architectural approach to end-to-end managed private cloud and security services for Windows and SQL applications.

At Concourse Hosting, we leverage CrowdStrike Falcon as part of our robust security architecture. Unlike many, our strategy is to avoid immediately adopting the latest updates. Instead, we wait for the n-1 or second-to-latest updates, ensuring that any potential issues are identified and resolved before they affect our systems. Additionally, we roll out updates in a staggered manner based on time zones, minimizing risk and ensuring continuity.

Why Our Approach Works

Most of our systems were unaffected by the recent CrowdStrike issue because they did not receive the problematic update immediately. For the few that did, enough time had passed for CrowdStrike to release a fix. A simple reboot resolved the issue in most cases. In the rare instances where further action was needed, we booted into safe mode, manually removed the problematic file, and then rebooted.

The Concourse Advantage

Our high-quality managed detection and alert systems, along with our 24/7/365 technical support, ensured the problem was caught immediately. A real person received the alert about the issue on Friday evening. This experienced engineer quickly checked CrowdStrike's updates on Twitter and used their deep technical skills to follow early guidance and remediate the problem.

My thoughts are with the IT Ops teams dealing with these challenges. It's a tough job, and we all strive to keep our systems running smoothly under such pressures.

Learn More

If you'd like to learn more about how Concourse Hosting can provide stable and secure private cloud solutions for your organization, visit Concourse Hosting | Private Cloud Solutions & Services.  

If you'd like to learn more, Concourse Hosting | Private Cloud Solutions & Services.