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Products and Services Feedback
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@lazadaph emailed the LBC remittance number on Monday at 6:04 pm. It went straight to the spam folder. They sent an email again on Tuesday, late afternoon, advising us that they already sent us the email, that's when we decided to look for it in the spam folder. What a timing, during the ECQ, we have to go out, stand on the long line to withdraw our money. We didn't give you a difficult time when we were shopping because during the first leg of the ECQ all the purchases we made are paid right away. Now that you have to return our money, you will give us a difficult time and, this is after making us wait for so long. Anyways, THANKS. #Lazada #LazadaComplaint #LazadaReview #JJKingMarketing #JJKingMarketingReview #JJKingMarketingComplaint https://www.instagram.com/p/CDiA9Qipcai/?igshid=1wx4jfyje0lo7
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#badcustomerservice of @LazadaPH another waiting period. What part of GIVING MY MONEY BACK is so difficult to process? You did not have any difficulties charging me, did you? HOPING @DtiPhilippines can finally schedule the hearing. So we can settle this once and for all. https://www.instagram.com/p/CDNrryaJJlQ/?igshid=exyjfw214cl6
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Seriously @LazadaPH? I have to wait until the item reached JJ-King Marketing who deliberately sent us the wrong item? Are you kidding me? @DtiPhilippines are you even reading this? #LazadaComplaint #LazadaReview #JJKingMarketing #JJKingMarketingReview #JJKingMarketingComplaint https://www.instagram.com/p/CDAynq1JeGk/?igshid=157xbuu39a27k
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@lazadaph For the end time. WHY DO WE HAVE TO WAIT? First: The item YOU ALLOWED JJ-King Marketing to deliver is NOT THE ITEM WE ORDERED. Secondly: Upon checking the delivery history of the item, it has been sent to us on June 13, but the seller ONLY Advised us on the 18th that the item we would like to order is NOT AVAILABLE, hence they will be sending an alternative. SENDING. When they already sent it on the 13th! We said NO. Maybe the reason why they can't cancel it because THEY ALREADY SENT THE ITEM before they even advised us! Third: The day they advised us the item is not available and offered the replacement, we said no. They did not reply. We called and emailed right away to let you know. YOU SAID YOU WILL ESCALATE THE CONCERN. Fourth: The item was already on its way! We contacted you again, through phone and email. You advised us to DECLINE the delivery and within 7 days, the refund should start regardless if the item has been delivered to the seller. Which makes sense because WHY SHOULD WE WAIT UNTIL THE ITEM REACHED YOUR WAREHOUSE? SHOULD WE WAIT TO UNTIL THE ITEM REACHED THE SELLER? To what? To check? We DECLINED the item. IT IS NOT USED AND RETURNED. IT WAS DECLINED! Meaning, it didn't even reach our doorstep! What's the point in all of this? Fifth: I cannot count how many times you have promised to escalate while reiterating your process. Why should we follow your process? Did your seller follow the process? Did you follow the process? Your SELLER posted an item that is NOT AVAILABLE. After we paid for the item, instead of advising us and LAZADA to cancel the item because it is not available. THEY DECIDED to send us an ALTERNATIVE WITHOUT our consent. We let you know about this and YOU LET IT HAPPEN! Is that your process?! We bought that for our son's education. There were lots of items better than what LAZADA offers and we missed the opportunities to choose from those options because you KEEP ON DELAYING OUR REFUND! To @dti.philippines, do you not sanction this kind of practice? We are not BORROWING money from LAZADA we are DEMANDING that LAZADA RETURN OUR MONEY BACK NOW! CC: @raffytulfoinaction https://www.instagram.com/p/CC8llLQJuHM/?igshid=xctj449iaetk
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Shame on you JJ-King Marketing had you not insisted on sending us the item we did not order we will not end up in this mess. @lazadaph give us our money back! @dti.philippines can we pursue the hearing? https://www.instagram.com/p/CC37s0LpnpL/?igshid=5man9ktwizum
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Dear @dti.philippines and @raffytulfoinaction , It's been a month since JJ-King Marketing duped us by sending us a product that we did not purchase. It's been a month since we advised @lazadaph that JJ-King Marketing is sending us something we did not buy and to please stop them from sending it because they ignored us when we said no to them. It's been a month when they first promised that they will escalate the concern and it is the same promise every time we managed to get a hold of someone because it's so difficult to contact them. We will have to wait in the queue for more than an hour just to get disconnected. When we reached someone we will have to repeat what we have been saying every time we call them. When we ask for a supervisor, NO ONE will speak to us after making us wait for almost two hours. It's been a month since JJ-King Marketing pulled us to into this mess and Lazada can't seem to do anything about it when all they have to do is to give is our money back. https://www.instagram.com/p/CC0dzvSJPE8/?igshid=81kxhydz0hfl
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Dear @dti.philippines and @raffytulfoinaction , @lazadaph and JJ-King Marketing haven't given my refund back and it's almost a month. PLEASE CLICK THE LINK BELOW FOR THE DETAILS OF THE COMPLAINT. https://productsandservicesfeedback.blogspot.com/2020/07/lazada-complaint.html Please help us DTI Philippines. We have sent you an email two (3) days ago. #LazadaComplaint #LazadaReview #JJKingMarketing #JJKingMarketingReview #JJKingMarketingComplaint https://www.instagram.com/p/CCipnCpJMPg/?igshid=1ipzzlpi25j6y
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Dear @dti.philippines and @raffytulfoinaction , @lazadaph and JJ-King Marketing haven't given my refund back and it's almost a month. PLEASE CLICK THE LINK BELOW FOR THE DETAILS OF THE COMPLAINT. https://productsandservicesfeedback.blogspot.com/2020/07/lazada-complaint.html Please help us DTI Philippines. We have sent you an email two (3) days ago. #LazadaComplaint #LazadaReview #JJKingMarketing #JJKingMarketingReview #JJKingMarketingComplaint https://www.instagram.com/p/CCilI9KpFFz/?igshid=diu2m3c91xkb
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Dear @dti.philippines and @raffytulfoinaction , @lazadaph and JJ-King Marketing haven't given my refund back and it's almost a month. PLEASE CLICK THE LINK BELOW FOR THE DETAILS OF THE COMPLAINT. https://productsandservicesfeedback.blogspot.com/2020/07/lazada-complaint.html Please help us DTI Philippines. We have sent you an email two (2) days ago. #LazadaComplaint #LazadaReview #JJKingMarketing #JJKingMarketingReview #JJKingMarketingComplaint https://www.instagram.com/p/CCilAToJmqZ/?igshid=1rlzgruf1ckuy
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