support

[support]

Tuesday, April 29th, 2025

🌟 New

Tumblr TV has now joined the mobile navigation.

🛠 Fixed

We figured out why Radar occasionally disappears, and it won’t happen again.

Blog exports are back to normal. You will receive an email when you export is available to download, which shouldn’t take longer than 24 hours.

🚧 Ongoing

We are aware that some folks are receiving a “too short�� warning when they set very long passwords. We’re having trouble reproducing the issue though, since it’s apparently not as simple as just passwords over a certain number of characters, so please contact support with as much detail as possible if you’re affected!

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Does Tumblr support really take months to address an issue or report that a user has made? What's the quickest or easiest way to speak with a human who works at tumblr?

Answer: Hi, @holydazeeeee!

The quickest way to speak with a human who works at Tumblr is still via Support, where we handle all support requests in the order received. It certainly doesn’t take months to hear back, so if you haven’t received a reply yet, please check your spam folder and please reach out again if the reply might have been accidentally deleted. 

Thanks for your question! Keep ’em coming, folks.

[support]

Tuesday, April 22nd, 2025

🌟 New

No recent launches to announce today.

🛠 Fixed

We fixed several bugs in the search preview on Web, and search on Web is now overall more responsive.

We fixed an issue that briefly prevented posts from being Blazed.

[tumblr] was down briefly last Tuesday, and is back online … you are reading this, after all.

🚧 Ongoing

We are aware that some folks are receiving a “too short” warning when they set very long passwords. We’re having trouble reproducing the issue though, since it’s apparently not as simple as just passwords over a certain number of characters, so please contact support with as much detail as possible if you’re affected!

Radar is back after a brief absence, but we’re still trying to narrow down why it went away.

We are aware that blog exports are taking longer than expected. Please rest assured that they will complete, and you will receive an email when your export is ready to download.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, April 15th, 2025

🌟 New

We brought back image backgrounds for followed tags on iOS.

In order to comply with Google’s Play Store Guidelines, we made changes to how you access content that is potentially mature while using the Android app. 

🛠 Fixed

If you tap the seekbar while a video is playing in the Android app, it will now properly resume after you lift your finger.

🚧 Ongoing

We are aware that blog exports are taking longer than expected. Please rest assured that they will complete, and you will receive an email when your export is ready to download.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, April 8th, 2025

🌟 New

Activity on the web now clearly states when there is nothing to show for a specific tab.

🛠 Fixed

Screen readers no longer read out each individual badge.

🚧 Ongoing

We are aware that iOS private posts are missing the Edit Post option in the meatballs menu and working on a fix. In the meantime, these can be edited from the web.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, April 1st, 2025

🌟 New

We have refined post headers and footers in the iOS app. On the web, only the headers have been refined so far, with footer changes on the way. And, in the Android app, both changes are still on the way.

To reduce tech debt, we made the difficult decision to remove the fast queue feature. We know this was beloved by a small cohort of active users, but usage is too low for us to justify continued development. To be clear: queuing still exists and will be maintained; this only affects the fast queue feature.

We have revamped the filters of the Activity column in Patio to help you stay on top of what matters to you.

🛠 Fixed

We fixed an issue where the “not interested” items under a post’s meatballs menu might not have been working for some folks.

We fixed an issue that prevented joining a community via an invite link.

We fixed a missing background when Activity is loaded as a column in Patio.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, March 25th, 2025

🌟 New

On the web, we have revamped the filters on the Activity page to help you stay on top of what matters to you.

In the iOS app, you can now double-tap to Like videos and unmute them by hitting the volume up button.

🛠 Fixed

We identified an issue preventing password reset emails from being delivered to Yahoo, Hotmail/Outlook, and AOL/AIM email addresses. If you’re still not receiving password reset emails, please check your spam folder, and contact support if it’s not there either.

Adding tags should now be more intuitive in the Android app.

We also fixed a rare crash when adding photos in the iOS app. Please keep your apps up to date!

🚧 Ongoing

As you may have heard, we are currently working on migrating Tumblr’s backend to WordPress. In fact, this blog has been running under WordPress since last week. If you’ve noticed any problems with it, please let us know!

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, March 18th, 2025

🌟 New

Community posts can now be shared through messaging.

If you are unable to scan the QR code when setting up two-factor authentication, you can now copy a setup code instead.

🛠 Fixed

We fixed an issue causing an empty tab bar to appear for users with our iPadOS app.

On web, new replies on reply threads should show up more reliably when opening the notes to a post you’ve viewed before.

🚧 Ongoing

We are aware that the Tumblr app is missing from the Google Play Store in India and are working on a solution.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, March 11th, 2025

🌟 New

Community browsing and tag filtering are both now a native experience in the iOS and Android apps. This means we’re no longer relying on the in-app browser, so your experience will be noticeably more responsive.

Community admins and moderators can now restore previously moderated content.

Comments can now be left on posts reblogged to communities, even if replies were disabled on the root post. The root post author won’t be notified, and comments left in the community post won’t appear in the original post’s notes.

Grouped Activity items can now be revealed in detail by clicking them.

You’ll now see a loading indicator when switching Activity tabs.

🛠 Fixed

Fixed a layout issue on the notifications settings page.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, March 4th, 2025

🌟 New

Content Label and mature content visibility settings have now been consolidated into simpler single “Show mature content” and “Blur mature content” settings on the web and in the Android app (settings set on the web will be reflected in the iOS app.)

A new “Include posts from your communities” setting is now available in your Dashboard settings.

Communities you have muted will now appear dimmed in the sidebar on the web.

Community admins and moderators can now see all individual reports for each piece of reported content in their community.

We now support uploading videos in the AV1 format.

Two-factor Authentication via SMS is no longer available for anyone not already enrolled. If you are currently using SMS for Two-Factor Authentication, it will continue to work until disabled. Overall, we recommend switching to app-based authentication (if you have not already), which is supported by most password managers as well as dedicated apps.

🛠 Fixed

Embedded Instagram photos no longer have a play button.

Reporting a post to staff, via the moderation dialog in the mod queue, was broken. This is now fixed.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, February 25th, 2025

🌟 New

Community admins and moderators can now reverse a ban.

Relevant posts from public communities are now included in search results.

Posts from public communities are now included in your For You tab.

🛠 Fixed

[tumblr] was briefly down for some folks today. We found the Tumbeast responsible and encouraged it to do something else.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, February 18th, 2025

🌟 New

We now display unseen posts from communities that you’re a member of in the Following feed for everyone who has “Best Stuff First” enabled in their Dashboard settings.

We added a new option to the meatballs menu of recommended posts: “Not interested in this blog” or “Not interested in this community” (depending on the post’s origin), which will allow you to dismiss both the post and all other posts from the same blog or community.

Community members can now report posts and comments to their community admins and moderators from the meatballs menu. These reports will land in a new moderation queue, which admins and moderators can review.

Images in asks from blogs you don’t follow are now blurred in your Activity feed.

🛠 Fixed

The Dashboard once-again respects your pinned tab setting and will no longer drop you in For You if you had pinned Following instead.

When you start typing a mention in a comment on a community post, community members will now be recommended first.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, February 11th, 2025

🌟 New

We now send a notification if your post gets reblogged to a community. To strike a balance between keeping posters informed and maintaining the safe space we want for communities, these notifications will only be sent if: you’re a member of the community, the community is free to join or can be requested to join, or the community is public and you have an invitation.

When filters are applied to Activity, you’ll now see a blue dot indicating that filters are in use.

Community moderation tools are now a native experience in the iOS and Android apps. This means we’re no longer relying on the in-app browser, so your experience with community moderation tools will be noticeably more responsive.

🛠 Fixed

Published submissions will now include include a small version of the submitting author’s avatar over the publishing blog’s avatar. It was always intended for this to display, but something broke along the way.

🚧 Ongoing

We are aware that some users from Turkey are being blocked from accessing [tumblr] and we’re currently investigating why that is. Please contact support if you’re affected!

We are aware that some email verification links are broken and we’re currently investigating why that is. Please contact support if you’re affected!

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, February 4th, 2025

🌟 New

Communities are now a native experience in the iOS and Android apps. This means we’re no longer relying on the in-app browser (with the exception of moderation tools, which we’re still working on), so your experience with communities will be noticeably more responsive.

We’ve improved the way you re-order your Dashboard tabs. It’s now more intuitive, and as a bonus, it actually works all the time now.

You might notice that the Activity filter icon is now different and easier to tap.

A few months back, we sponsored our new friends at The Iconfactory because we share their passion for great social media experiences, and their new app Tapestry, which supports [tumblr], is now publicly available! If you have an iPhone or iPad, check it out!

🛠 Fixed

Inbox items can once again be reported from the iOS app. Please keep your apps up-to-date!

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

You’ll soon be able to see when your posts get reblogged to a community under Activity.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, January 28th, 2025

🌟 New

We’ve added some new activity items for various community admin and moderator actions.

🛠 Fixed

All posts made by a community’s moderators and admins now show the appropriate moderator or admin badge in the post header, including posts that were reblogged into the community.

We fixed an issue preventing some users from leaving a community.

We fixed an issue preventing the renewal of some Tumblr Premium subscriptions.

🚧 Ongoing

We are aware that inbox items can no longer reported from the iOS app. For now, please report those with a browser from the web instead.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!

[support]

Tuesday, January 21st, 2025

🌟 New

The Tumblr TV tab, previously only available via a Labs experiment, is now available to everyone. New users will have this tab enabled by default in the third position, while existing users will have it available in the Dashboard Tabs configuration, if not already enabled.

🛠 Fixed

We fixed an issue where long tags could break the Tumblr TV grid.

We have made required fields and character limits clearer in several forms across Tumblr.

We fixed an issue preventing some new users from returning to where they left off after signing up.

🚧 Ongoing

We’re aware of an issue preventing some members from leaving communities.

We’re aware of an issue preventing the renewal of some Tumblr Premium subscriptions. Please contact support if you’re unable to renew your subscription!

🌱 Upcoming

No upcoming launches to announce today.

[support]

Tuesday, January 14th, 2025

🌟 New

To help fight link spam in communities, we’re now blocking new posts from being created into communities when the post contains a suspicious link.

In the apps and mobile web, the community descriptions now have a “see more” link which sends you to more community details, including guidelines.

Banned community members can now see the reason for the ban in their membership removal activity item.

If you have reached the limit of communities you’re allowed to join per day, community recommendations will disappear until the next day.

Several design improvements have been made to community posts making it easier to identify the author and community the post belongs to.

🛠 Fixed

Tumblr was a bit laggy for an hour yesterday. We found a Tumbeast chewing on a wire and politely asked it to chew on something else.

🚧 Ongoing

No ongoing incidents to speak of right now.

🌱 Upcoming

No upcoming launches to announce today.

Experiencing an issue? Check for Known Issues and file a Support Request if you have something new. We’ll get back to you as soon as we can!

Want to share your feedback about something? Check out our Work in Progress blog and start a discussion with other users.

Wanna support Tumblr directly with some money? Check out Premium and the Supporter badge in TumblrMart!