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cioreviewmagazine · 5 years ago

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Top Artificial Intelligence Solution Companies

In the modern day and age, there are hardly any machines or applications that do not use Artificial Intelligence (AI) at one stage or the other. AI tools and services offer a wide variety of functionality in all industries throughout the world and have created new avenues for innovations in entrepreneurship and technology. Through the use of deep learning, machine learning, and natural language processing, experts aim to create machines that work in collaboration with humans. Since its inception, companies have always strived to incorporate new research and developments to improve AI technology. It has become a new stage that companies can use to display their intelligent approaches in shaping data models, privacy compliance, and providing enhanced user experience.

While AI can be used to make accurate data models and faster predictions, it still needs to prioritize the human expertise behind it. The AI innovators in this list will be partners with an organization from the start of a project to its end, all the while striving to provide the best end-user experience for their clients.

To help organizations choose vendors that offer innovative solutions and services to meet their needs, CIOReview has compiled a list of the “20 Most Promising Artificial Intelligence Solution Providers

Top Artificial Intelligence Solution Companies

Arceo.ai

Arceo.ai provides a cyber analytics and insurance platform to brokers, insurers, and their insured clients to understand, underwrite and manage cyber risks. Its AI driven platform is powered by advanced analytics, transparent assessment and smart automation. Leveraging data science and cyber risk models, they can help insurers lower their risk profile and provide actionable insights to them and their clients on understanding the risks and the ways to mitigate them. Improving cyber resiliency, this company has strived towards breaking the barriers between insurance and security and merging the two diverse industries in their holistic platform

BluIP

BluIP is a cloud communications (UCaaS) and Mobile Applications provider that specializes in creating and supporting solutions for vertical industries like Hospitality, Healthcare, Large Enterprise, Distributed Retail, and Public Safety. The company offers several customizations and advanced integrations to customer relationship management tools (CRMs) like Salesforce, Microsoft Dynamics, ERPs, and various other databases. With a strong development culture and integration capabilities, BluIP delivers desired outcomes with white-glove implementation and support to customers with standard or complex requirements. BluIP offers Cloud PBX for Hospitality, Enterprise Enhanced SIP trunking, behive-a Frontline Worker Communication Platform, AI Natural Language Virtual Operators & Agents with WorkFlow Automation, and Cloud Contact Centers

Global Data Excellence

Headquartered in Geneva, Switzerland, Global Data Excellence has developed a unique cloud-based or on-premises end-to-end AI platform called Data Excellence Management System (DEMS) to automate data integration, business intelligence, governance and data sharing. DEMS empowers organizations to govern by value using natural language. The platform links data governance with the monetary potential or risk to the organization. It is a plug-and-play solution that easily and quickly integrates into an existing infrastructure, does not require a technology overhaul, and requires minimal technical expertise to operate. The platform’s state-of-the-art AI generates forward-looking indicators based on pre-defined rules (these rules are the standards and laws in which the company operates), and these are measured by the Data Excellence Index (DEI) and the Key Value Indicators (KVI). These indicators encompass the methodology, environment, processes and roles required to generate business value

Xeeva

Xeeva’s focused on accelerating the advancement of procurement. Its full suite source-to-pay solution does more than just improve processes, it transforms your business — allowing you to truly see more, do more, and save more. Uniquely built with patented AI at its core, the power of its advanced technology is embedded throughout the entire suite and drives actual results across your organization. Xeeva reveals insights no other solution can see, eliminates tactical and tedious procurement tasks, and generates immediate bottom-line value in places you didn’t even know to look

AI Secure Biometrics

AI Secure Biometrics powered by ArmorVoxTM is a well-known firm that employs a patented voice biometrics technology to empower people and organizations to interact and engage with security and convenience. The company delivers the cutting edge voice biometric engine solution to the market. ArmorVoxTM is the next-generation, voice biometric engine designed for telephone and digital channel implementations. Utilizing machine learning algorithms and patented features such as automated tuning process, speaker-specific thresholds, and background models, impostor mapping, and synthetic voice detection, the company helps streamline and improve customer experience and digital security

AnyVision

AnyVision is the leading developer of facial, body, and object recognition platforms. Their solutions are built to function on any sensor, with any resolution, and are proven to operate in real-time and in real-world scenarios. Their platform works with any camera that does not require any replacement. It runs on an existing chip without any changes to existing hardware. The platform is immediately operational and scalable. Their products are compatible with all GDPR. The company’s Better Tomorrow platform can be leveraged for commercial purposes. This platform can generate powerful insights about the customers that can open up new business verticals and revenue sources for the company

ciValue

ciValue aims to transform the retail business from zero-sum to win-all for retailers, suppliers, and customers. Utilizing cutting edge technology it offers a simple precision marketing tool that helps marketers put customers at the center. Their customer analytics and personalization platform is powered by an intense fascination towards human nature and robust data science principles. Their innovative AI-driven customer data platform empowers retailers to quickly and independently analyze, leverage, and monetize customer data in a highly personalized, productive, and profitable manner. It leverages purpose-built statistical models and predictive algorithms to accelerate time-to-value in today’s highly competitive retail marketplace

Demandbase

Demandbase is dedicated to drive organizations’ Account-Based Marketing strategies and maximize B2B marketing performance. The company offers the only end-to-end ABM platform that helps B2B companies identify, win, and grow the accounts that matter most. Their comprehensive set of Account-Based Marketing solutions, AI, and patented technology are built for the account-based needs of B2B to increase the marketing’s performance. Leading B2B companies across multiple industries and verticals leverage Demandbase and execute on Account-Based Marketing to increase pipeline, increase Sales and Marketing alignment, and tie marketing activity to revenue

Digitate

Digitate™ leverages machine learning and artificial intelligence (AI) to build software solutions for exponential enterprises. Digitate leverages artificial intelligence to manage and automate your IT infrastructure intelligently. The company’s proprietary ignio™ is cognitive automation software that helps IT rapidly identify and remediate outages in minutes — building the businesses of tomorrow. ignio’s unique pre-built knowledge allows customers to realize the value of AI in significantly less time than other solutions. It binds together disparate but interconnected business applications, processes, and the underlying infrastructure to drive smart decisions and perform actions autonomously

Exxact

Exxact Corporation is a global, value-added supplier of computing products and solutions. The company distributes system components, peripherals, networking equipment, software, and IT systems, thereby offering comprehensive solutions to our customers worldwide. Exxact develops and manufactures innovative computing platforms and solutions that include workstation, server, cluster, and storage products designed for HPC, Big Data, Cloud, Visualization, Video Wall, and AV applications. With a full range of engineering and logistics services, including consultancy, initial solution validation, manufacturing, implementation, and support, it enables customers to solve complex computing challenges, meet product development deadlines, improve resource utilization, reduce energy consumption, and maintain a competitive edge

Firefly.ai

A lot of companies wish to implement ML into their processes, but only a few commit to the idea and go through with it. Firefly.ai allows any business to wield the power of AI and ML to create predictive data models to run business processes smoothly. Analysts can use the automated ML platform to generate data insights that can be used to enhance market strategy. With data science talent being hard to acquire, Firefly.ai offers companies with a flexible and innovative platform to allow their employees to peer into market data

Gradient AI

Gradient AI was founded to address the need for state-of-the-artt Artificial Intelligence (AI) and Machine Learning (ML) solutions designed specifically for the trillion-dollar insurance industry. AI has emerged as a disruptive force revolutionizing the way insurance professionals achieve their objectives, and Gradient is leading that charge. The company’s solutions include software and models utilized by many of the world’s most recognized Insurance Carriers, MGAs, TPAs, Pools, PEOs, and more. Gradient’s stellar client base continues to grow rapidly. Gradient’s team of expert Data Scientists and Insurance Technology experts have an exceptional history of building wildly successful insurance technology companies, with the most satisfied customers in the industry. At Gradient, they focus exclusively on delivering measurable results in the underwriting and claims operations

InsideSales

XANT delivers the industry-leading sales engagement AI platform powered by Real DataTM. XANT provides solutions that accelerate revenue by enabling (sales) teams to build a better pipeline and close more deals. The core differentiation stems from RealData that, like modern AI apps such as WAZE, Netflix, and Amazon, use data though a collective that drives insights, scores, and predictions across email, voice, LinkedIn, SMS interactions. Hundreds of customers across the globe, including companies such as American Express, Cisco, John Hancock, and Pluralsight, trust XANT to drive productivity, visibility, and effectiveness in their prospect and customer interactions

Leadspace

Leadspace helps companies take back control of their marketing and sales data with the leading intelligent B2B Customer Data Platform. The company helps customers get healthy, with the most robust and open B2B data engine in the industry. They help them to get smart, applying a profound and unique understanding of B2B personas for more effective scoring, targeting, and insights. Then, they help them get busy, by activating that enhanced intelligence in real-time across sales and marketing systems. Ultimately, they enable B2B sales and marketing teams to do more effective and high-performing inbound, outbound, and ABM efforts that drive revenue. Based in San Francisco, Austin, and Israel, Leadspace is trusted by more than 200 B2B brands

Medopad

Medopad is a global health tech company with a mission to help people with chronic, complex, and rare diseases to live longer, better lives. Medopad works with world-leading healthcare providers, pharmaceutical, insurance, and technology companies, including Apple and Tencent, to build a connected digital health ecosystem. Headquartered in London, Medopad has offices in the US and China. The company with a team of experts focus on delivering better and more personalized care by transforming the way patients and data interact with clinicians. The Artificial Intelligence division uses data collected through the platform to generate predictive insights that will be able to detect life-threatening medical conditions

Mythic

Mythic is a startup developing a breakthrough platform for deploying artificial intelligence in any device. The company’s hardware and software that is based on fundamental breakthroughs in analog computing will be the driver of the major technological trends over the next 20 years, including autonomous systems and robotics. The company, from the inception onwards, specializes in providing Artificial Intelligence, Machine Learning, Computer Vision, and Neural Networks. The company is headquartered in Austin, TX, and is founded in the year 2012. Mythic IPUs leverage analog computing by performing the calculations required for the inference stage of deep neural networks inside a flash memory array. This represents a significant advantage over typical digital architectures

NeuDax

NeuDax provides AI solutions to upstream oil and gas companies to develop their oil and gas resources more confidently and efficiently. Using the fast and accurate AI models, the entire decision-making process time takes less than a week. The fast AI platform analyzes more than 10,000 field development scenarios for hundreds of possible subsurface in a few hours. The platform helps to find the most optimum field development design tailored for other company’s short-term and long-term goals. The NeuDax solution is beyond limited machine learning (ML) applications. They provide solutions based on cutting-edge technologies, including deep learning (DL) and reinforcement learning (RL), to maximize the advantage of big data to oil and gas operators

Pensa Systems

A leading innovator in autonomous perception systems for retail inventory visibility Pensa is founded and managed by a seasoned team of entrepreneurs and industry experts. Pensa uses breakthrough technology, including artificial intelligence (AI), autonomous drones and computer vision, to see and understand what is on the store shelves, providing crucial data to minimize stockouts, optimize product planning, and boost revenues and profitability. The company, with its one-of-a-kind solutions, increases revenue, profitability and customer satisfaction for brands and retailers

WorkDone Inc.

A patent-pending AI technology provider WorkDone enables organizations to seamlessly automate repetitive tasks between major SaaS platforms without any training or programming. Leveraging their Expertise Capture technology WorkDone automates passive & active processes to create customer-specific work heuristics. There are many benefits of this utility, such as automation of tasks and transactions, fewer human errors, increased productivity and reduced costs. The company formulates reusable and interoperable agents for private use or public use in the open WorkDone agent marketplace. The WorkDone team creates systems of intelligence that preserve the corporate memory to ensure the safety of the institutional knowledge when an employee retires or leaves the company

Wysdom.AI

Established in 2012, Wysdom.AI is the easiest way for businesses around the world to offer conversational AI that works. The company is built on nearly a decade of research and patented technological innovation, and it transforms the way conversational AI learns from customers and gets better every day. Wysdom offers the only comprehensive conversational AI service, with cutting-edge AI management tools, tech, a massive library of AI training data, and an AI training practice to ensure that the client solution performs well

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Top Artificial Intelligence Solution Companies

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martechadvisor-blog · 7 years ago

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Transforming Conversations At NewVoiceMedia

In our earlier post, we saw how AI is being used at PandaDoc to transform written documents. Today’s guest, Richard Dumas, Regional Vice President of Marketing for North America at NewVoiceMedia, talked to us about how his company is using AI along with their own inside sales software to boost sales.

About NewVoiceMedia

Founded in 2000 and headquartered in Basingstoke, UK, NewVoiceMedia provides cloud contact center and inside sales software that is designed to work with Salesforce. It enables sales and service agents to connect with prospects and customers over the phone or through digital channels using Salesforce Omni-Channel. NewVoiceMedia’s customers have agents in over 60 countries. In 2016 the company raised an additional $30 million from several funds, including Salesforce ventures. NewVoiceMeda was recently named INTERNET TELEPHONY Magazine’s product of the year.

NewVoiceMedia has a very large and growing market opportunity. Richard said: “Analysts estimate that there are around 20 million contact center seats worldwide which translates into a global market of about $24 Billion annually. That market is growing and is increasingly moving to cloud solutions like the one offered by NewVoiceMeda.” He said the company is uniquely positioned as a very close partner with Salesforce, it is the “highest rated telephony application on the Salesforce AppExchange with a 5-star rating and more positive reviews than any other contact center application.”

Career and Background

Richard initially became interested in AI as an undergraduate at Wesleyan University where he studied cognitive science. “Cognitive science is the interdisciplinary study of human cognition and thought. It draws from computer science, linguistics, philosophy and psychology in an effort to model human intelligence.” After college, he moved to Wall Street, where he worked as a software engineer using his background in cognitive science to build decision support systems for large financial institutions.

Richard went on to receive a master’s degree from MIT’s Sloan School of Management. He said that what drew him to marketing while at Sloan was the idea of “thinking holistically about how to make a product succeed. From defining the initial feature set to building a successful go-to-market strategy, marketing touches on almost every aspect of what makes a product successful.”

During the course of his career Richard has driven marketing programs for leading tech companies including Apple, SUN, Nuance and Five9. Richard drove the release and launch of Nuance's first VoiceXML-based speech recognition products and launched Five9’s Omni-Channel and Natural Language Processing (NLP) applications.

We asked Richard about mentors who shaped his career. He mentioned Navin Nagiah, who was his former CEO at DNN Software. He said that Navin gave him a strong understanding of how to operate in a startup environment as well as how build demand generation programs that drive a positive return on investment.

We also asked Richard about his favorite books that he would recommend to our audience. He mentioned:

1. All Marketers Are Liars by Seth Godin (this book has been highly recommended by many of our guests). Richard said this book “does a good job of helping you understand buyer personas, and how to tell stories that authentically convey your brand’s value proposition to them.”

2. Predictable Revenue by Aaron Ross. He said that the book “provides a good foundation for companies that want to develop their inside sales teams.”

Ideal Customer Profile

We asked Richard about NewVoiceMedia’s Ideal Customer Profile. He said their solution is specifically designed for organizations that use Salesforce. “Sales and service agents work from within the Salesforce UI while managers access reports and dashboards from within Salesforce. It’s also deeply integrated with Salesforce Omni-Channel and Einstein Analytics. As a result. it offers great value to organizations using Salesforce sales or service cloud.” He said their customers tend to be mid-market and often have the need to scale quickly. “All are looking to make their sales or service teams more productive and many operate in more than one country. “

He said that in terms of geographic focus, Salesforce tends to be strongest in North America, EMEA and APAC. As a result, NewVoiceMedia also has strong demand in those regions. He said they also do a lot in connection with Salesforce events like Dreamforce and Salesforce’s world tours.

Account Based Marketing and Sales

Richard told us that they work closely with their sales and sales development teams to build awareness and drive engagement with prospects at their target accounts using an ABM strategy. He said they use AI-based predictive analytics to help choose which accounts to target and then run digital campaigns spanning display, social, search and review sites to build awareness. “We’ve had great success with LinkedIn’s ABM advertising. We’re also seeing strong uplift through Adroll’s new ABM platform.”

They then attempt to educate prospects through nurture, retargeting and online/offline events.

But, he told us that what’s most important is their ability to track lead engagement and follow-up from inception all the way through to close. To do this, they use their own inside sales software. It enables them to route inbound leads to the right account owner. It also allows them to prioritize hot web leads by automatically inserting them at the top of an SDR’s dial list. Automated dialing then helps the rep follow up quickly, before leads gets cold. “It also helps us to ensure that we follow-up with leads from large events like Dreamforce, where we need our inside sales reps to call a lot of attendees. The marketing team also gets an incredible amount of visibility. We can see exactly how many attempts have been made to contact each and every lead, displayed through our marketing dashboards in Salesforce.”

Richard also told us that they’ve received an added benefit – greater usage of Salesforce. “When reps make calls using a telephony system that is not integrated with Salesforce, there is often no record of the call. They have to go back in later and fill in information about the conversation which tends to be viewed as a hassle. Since every call is recorded and logged, it means that everything is tracked automatically”.

To augment their own sales development team, they also use an AI-based sales assistant that was developed using technology from Conversica.

AI and Speech Analytics

Richard also described how they use AI and speech analytics to improve sales productivity. “We use our own solution, called Conversation Analyzer to automatically review thousands of calls each month.” Using Speech Analytics in combination with Salesforce’s Einstein Analytics, they can review calls for quality and to ensure that reps are following the right sales process. They can also make sure reps are spending the right amount of time listening by reviewing “talk to listen ratios” and that they are using the right empathy and tone when communicating with prospects.

“We’re realizing the same kind of benefits from our technology that many of our customers are. For example, one customer told us that they were able to cut sales rep training times from 3-4 months to 3-4 weeks while increasing the number of calls made each month from just over 10,000 to 62,000.”

By combining a well-integrated sales and marketing process with the right tools and technologies, NewVoiceMedia has been able to drive rapid growth (they were just named one of the Financial Times’, fastest growing companies for 2018) in what appears also to be a red-hot market.

We really appreciated Richard’s insights into how NVM is using AI and inside sales software. We were also impressed by how on-premise call center technology is in the early stages of being disrupted by this combination of SaaS and AI technologies, and hope to interview him again in the future as we follow NewVoiceMedia’s progress. Co-Author Shastri Purushotma: Executive Producer - Ziff Davis B2B Shastri is a partner at VaaS Advisors - a Value as a Service consulting company. He has written many articles for various Ziff Davis publications as well as the Huffington Post and Washington Post.

This article was first appeared on MarTech Advisor

#martech #marketing #technology #business #cmo

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