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jcmarchi · 1 year ago

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When AI Meets User Experience: Challenges Linger, Opportunities Shine Ever Brighter

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When AI Meets User Experience: Challenges Linger, Opportunities Shine Ever Brighter

While it’s natural to feel overwhelmed or even intimidated by the sheer pace at which Artificial Intelligence (AI) is touching upon every sphere of our personal and professional lives, a perspective shift is what is required to make the most of what technology has to offer today. More often than not, change is uncomfortable, but it can also create new possibilities. How does this extend to UX design? What if embracing AI allows designers to focus on things they never had the chance to do before? Up until now, their attention has been diverted from exploring things they would have liked to do in favor of tasks that must be completed.

The World Economic Forum projects that from 2020 to 2025, the evolution of AI will lead to the disruption of 85 million jobs worldwide, while also generating 97 million new job opportunities. This shift aligns with the growth projections for web developers and digital designers, where the U.S. Bureau of Labor Statistics anticipates a 16% increase in employment from 2022 to 2033, significantly outpacing the average growth rate. That said, in a future where there is a balanced sharing of work between humans and machines, the demand for human skills is likely to see a remarkable increase.

It’s a call to step up, upskill, and reskill

We’re entering an era where being merely a ‘code monkey’ is insufficient. To thrive, professionals must evolve into higher-level thinkers and curators, cultivating an understanding of what constitutes good and bad design. Complacency will find no place in the future— all professionals will need to look at their work with fresh pairs of eyes and approach the dynamic field of AI with an open mindset. That is to say, it’s necessary that we identify ways to work alongside AI and not away from it. What tasks could be automated and what AI tools align with your design goals? What are the limitations of AI? Continuous learning is the way to go.

So, how can UX designers utilize AI?

To make the most out of a human-machine collaboration, consider the latter as a facilitator, not a replacement. In doing so, UX designers can make use of AI for any stage of the design process, right from brainstorming ideas to fine tuning the final product.

One of the most beneficial aspects of incorporating AI into a UX designer’s toolkit is the potential to automate routine tasks, thereby expediting their workflow. For instance, user research is a consequential element of the design process, but it’s also quite time consuming. With the help of AI, tasks like interview debriefs can be streamlined, as customer interviews can be quickly transformed into actionable insights. Similarly, involving AI in categorizing user actions, anticipating future behaviors, and distilling insights from vast amounts of user data allows designers to focus more of their attention and time on other aspects of the design process.

Thanks to the potential of AI algorithms to process information of this magnitude, analyzing consumer sentiments (from social media platforms, forums, etc.) identifying trends, mapping and optimizing user journeys and so on will become significantly easier. This way, AI can potentially make the UX design process more data-driven, where design choices are based on empirical evidence rather than assumptions.

UX design, being an iterative process, can hugely benefit from automating A/B testing processes. This will allow designers to experiment with different design variations and actively measure their impact on user engagement and satisfaction— along with the flexibility to refine designs based on user feedback and observed behaviors. Furthermore, by analyzing user interactions with digital products, tracking user behavior, and identifying patterns, AI algorithms can help designers better understand how users navigate through interfaces, the features they engage with, and the difficulties they encounter.

Today, these AI tools are very much within our reach, easing their way into our workflows. For instance, a wide variety of AI plug-ins are already available on Figma, such as Attention Insight, a tool that predicts where the user’s attention is likely to go, and Font Explorer, aiding designers in finding the perfect font. The list goes on and continues to grow by the day.

AI’s potential impact on accessibility

AI has the potential to improve user experience for individuals with disabilities while also ensuring that businesses adhere to accessibility regulations and standards. Right from the design stage, designers can make use of AI and ML algorithms that can assess website designs and provide recommendations to enhance accessibility, such as enhancing color contrast or incorporating alternative text for images. With the advancement of machine learning algorithms, it’s now possible to identify potential accessibility issues in real time, allowing designers and developers to promptly tackle challenges faced by users with disabilities, including visual and hearing impairments, mobility challenges and cognitive challenges.

Leveraging the capabilities of artificial intelligence technologies, designers will also be able to help users overcome barriers posed by language, old age, and other factors that may alienate certain user groups from accessing digital products. In short, by enabling the creation of more inclusive websites and applications, AI can help designers get things right as they go along with the design process rather than making adjustments only retroactively.

When humans conduct usability testing, they bring uniquely humane nuances of empathy, intuition, and other cognitive aspects into their work. They are capable of paying special attention to ethical considerations when it comes to factors such as inclusivity, fairness, and the impact on different user groups. Nevertheless, there are some potential pitfalls and challenges that accompany humans when they carry out testing. Sometimes, testers may lack a comprehensive understanding of evolving accessibility standards and guidelines, resulting in incomplete assessments. Similarly, limited experience with assistive technologies could hinder an accurate assessment of how users with disabilities interact with the interface. Accessibility testing should be meticulous, and AI can help with that- thanks to its ability to quickly and accurately analyze large amounts of data.

Consider how Natural Language Processing (NLP) algorithms can assist in making written content on the web more accessible by analyzing the text for readability, suggesting simpler language, and identifying any potential issues that may pose challenges for users with cognitive disabilities. This way, elements that are often overlooked such as error-messages, labels, and instructions can also be improved to be more user-friendly and inclusive.

Think about it this way— an ideal collaboration between human intelligence and artificial intelligence where each counterbalances the challenges encountered by the other. Creating a more accessible world together is not a bad idea, is it?

Only humans can create like humans, for humans

Creating an exceptional product goes beyond satisfying present demands. AI relies on historical data, which hampers its capacity for innovation and foreseeing future requirements. The responsibility of thinking ahead and pioneering the next big thing remains with humans. While AI can provide solutions based on past data, it struggles with original, first-principles thinking.

Especially in a field where empathy is indispensable, it’s not difficult to see why human-centered design will ultimately require human beings to drive design processes— which parts of the process they would choose to involve AI is up to them. A knack to discern whether the human or their machine counterpart would do a specific task better in any particular context is worth developing. Picture two members of a team solving a jigsaw puzzle together, where each one does their bit to move further towards the completion of the big picture. The puzzle could be quite complex, requiring a lot of time, effort, and focus to complete- but when two of them work together, the pieces start coming together more quickly and more comprehensively, making the activity more enjoyable and less stressful. That is one way to put what a rewarding human-AI collaboration should feel like.

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onpassive123 · 5 years ago

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ONPASSIVE Review: A business solution platform takes your business on the top of the industry!

Artificial intelligence is best in Gartner's rundown of the top 10 innovation patterns expected to make new waves in 2018. ONPASSIVE AI is helping organizations in a few ways in the market. AI is expected to increase by 94% from 2024, arriving at a figure size of near $1.5 billion by in the year last to last year 2019!

Welcome to my ONPASSIVE review; we will concentrate on how the ONPASSIVE platform will take your business on the top of the world?

Artificial Intelligence is a lot of numerous advancements that work pair to allow machines to detect, learn, appreciate, and act to expand human exercises. This innovation was first proposed in the year 1956, at a gathering at Dartmouth. From that point forward, the hopefulness related to AI ran high that the machines were assessed to do human capacities inside the accompanying 20 years.

Shockingly, the assets evaporated, and this innovation entered a stage known as "artificial intelligence winter." Nonetheless, things have changed radically from that point forward, as 2018 saw the ONPASSIVE platform outperforming its human partners in their business with a smart business solution.

ONPASSIVE Artificial intelligence has now moved on from gaming and is looking for occupations in organizations. Today, ONPASSIVE AI is effectively adding to significant human undertakings. With applications in various ventures, ONPASSIVE AI is relied upon to turn into a problematic innovation throughout the following five years.

Top 10 Ways Businesses Can Successfully Leverage ONPASSIVE AI for Their Benefit :

Following are a portion of the significant manners by which AI can be utilized to move the business needle.

Customized Experience in internet business:

"ONPASSIVE" estimates that around 85% of all the customer assistance to be taken care of without people by the year 2025. With calls, talks, messages, and web-based social networking remarks being proficiently dealt with via computerized frameworks that recreate human capacities, this appears to be reachable.

Today, ONPASSIVE AI is changing the essence of online business in different manners. Artificial intelligence quickly recognizes the examples and groups in the client buy conduct, past credit checks, and various other ongoing themes. By breaking down a massive number of such exchanges each day, AI will, at that point, help in focusing on offers to a solitary client along these lines, giving them a customized understanding.

"ONPASSIVE" gauges that near 33% of the advertising leads are not followed up by the business staff, which implies these pre-qualified potential purchasers become lost despite a general sense of vigilance. ONPASSIVE Artificial intelligence forestalls this by effectively retargeting potential clients. With the business forms moving past tedious strategies, shoppers are currently affected by various kinds of media. By incorporating ONPASSIVE AI into CRM, organizations can redo arrangements and art deals messages that arrive at clients just on schedule.

Business Insights from Cloud Databases:

Information present in immense cloud databases is futile except if it's separated and prepared for examples and patterns. Human-made or Artificial reasoning in organizations helps in digging for exceptional "jewels" covered up in these datasets, by rapidly and effectively developing these billions of information focuses. The best part is, ONPASSIVE AI isn't static and quickly learns and adjusts.

Consolidating Automation in Business:

The ascent of ONPASSIVE AI innovation has prompted the computerization of work, denoting the new-age business upset. Directly from robots working in plants to robotized lodging appointments, the topic stays consistent with the main distinction being - where precisely ONPASSIVE AI works.

ONPASSIVE AI is rapidly computerizing a few conventional business forms with a developing pattern in the automating routine work. All things considered, which entrepreneur would not need innovation that swears off espresso, lunch, and smoke breaks?

Talk based Solutions for Consumer Communications:

A few organizations have tackled the intensity of ONPASSIVE AI Chatbots for visiting based business answers for buyer interchanges. One such model is ONPASSIVE, which utilizes a Touch-card innovation to consolidate bot-driven cooperations and online talk with the work process automation.

Tremendous Corporate Investment in ONPASSIVE AI for Impending Benefits:

People are joining hands with ONPASSIVE and helping ONPASSIVE develop this platform for them, which provides them all required AI-integrated tools.

Reveal Business Insights to Make Smarter Decisions:

Artificial intelligence frameworks rapidly pull out helpful bits of knowledge from massive datasets, which is, in any case, a muddled and tedious procedure. By incorporating their CRM with ONPASSIVE AI, organizations can have complete client information and have significant bits of knowledge-pushed out to settle on intelligent and promising business choices. Today, business choices, for example, 'which clients to concentrate on' and 'the ideal offers,' are made utilizing the ONPASSIVE tool. Moreover, executing the ONPASSIVE platform in the business also helps distinguish the most potential leads and openings.

Envision Outcome and Streamline Sales Efforts:

Artificial intelligence frameworks are fit for catching signs, which are regularly missed by the business administrators paying individual minds to relationships in the current client information. For example, if an ONPASSIVE-coordinated client assistance chatbots predict clients see dependent on their ongoing association, at that point, organizations can utilize this data to manufacture a more grounded client relationship and lessen the beat.

When a business understands that clients do not have an extraordinary inclination about their organization, quick, proactive measures can be taken to change such discernments, as opposed to trusting that the clients will say that they are despondent. By envisioning results, organizations will realize what to concentrate on, which is the significant assistance of AI in private companies.

Increment Business Efficiency by Minimizing Mundane Tasks:

ONPASSIVE tools deal with all the tedious and routine undertakings, leaving assets to concentrate on errands that increase the brand value of their business. This fills in as a distinct advantage for SMBs, as they frequently have restricted assets. Chores like strides to course new questions and logging notes in CRM can be computerized, with the goal is for representatives to concentrate on undertakings that move the business needle. Along these lines, utilizing ONPASSIVE Artificial Intelligence in private ventures fills in as a transformative move.

Open Unstructured Data for Interpretation:

Related information, which involves information that can be broke down and deciphered, just records for 20% of all the data accessible to us. The rest 80% of the available information is unstructured and can be of incredible use if it tends to be utilized to draw significant business bits of knowledge.

The verdict of ONPASSIVE review: The Future of AI:

Even though it is challenging to state how precisely ONPASSIVE AI will be utilized later on and what all applications will be conceivable throughout the following decade, AI and learning are required to dispense with repetitive everyday business errands. With constant improvement in AI advancements, the fleeting trend will get progressively smoothed out and quicker. The sooner you switch, the better it is, as the business advantages of human-made brainpower are various. Be that as it may, on the off chance that you intend to apply ONPASSIVE AI innovation to your business.

At that point, the initial step is to make sense of the opportunities and distinguish extended and momentary business techniques, before properly actualizing this rising answer for receiving its rewards. Consequently, an innovation rich, human first, and business-arranged methodology will help organizations inadequately incorporating shrewd frameworks to smooth out tasks and snatch new development openings.

#onpassive review #onpassive #onpassive ai #onpassive artificial intelligence

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realrestorationchicago · 5 years ago

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Roundtable on Commercial Real Estate

The impact of emerging technologies.

Emerging technologies such as drones, cloud services and artificial intelligence (AI) are transforming the construction process via reduced costs, increased safety and more. Four executives involved with Chicago-area building shared their insights with Crain’s Content Studio on how technology is providing a wealth of information previously not possible—in the process, addressing a variety of industry challenges.

ABOUT THE PANELISTS

Morris Gershengorin 847-338-5047

MORRIS GERSHENGORIN is CEO and founder of Real Restoration Group, a full-service Chicago-based ﬁrm with more than 100 years of collective experience in all aspects of construction and restoration. He seeks projects that transcend both up and down markets—focusing on new construction when the market is good and restoration and renovation when there’s a downturn—providing qualified solutions and personalized services that surpass expectations. He has been recognized for his work in developing multifamily buildings, restoring properties across a wide variety of asset classes, spearheading numerous emergency-relief projects and a deep love for hospitality projects.

What role does your organization play in Chicago’s construction industry?

Morris Gershengorin: Real Restoration’s strong suit is providing excellent service and quality construction and restoration in the Chicagoland area. We have an active role in Chicago’s multifamily, hospitality, commercial and single-family market. We have different divisions that run both commercial and residential projects.

How has technology impacted your organization over the last five years?

Gershengorin: It’s drastically improved our ability to communicate with our customers, vendors and colleagues. And it’s given us the ability to seamlessly translate our thoughts in real time, thus creating synergies and efficiencies that benefit everyone.

How is technology reducing construction costs?

Gershengorin: By finding efficiencies companywide, technology allows us to reduce our overhead and create certain savings among different divisions. That can be through estimating, project management or tracking employee productivity.

What are some of the emerging technologies your organization has embraced, and to what benefit?

Gershengorin: Project management and estimation software have been a great asset, although they’ll never replace the human touch. From a marketing standpoint, social media and web presence allows us to communicate our latest projects for the world to see.

How have your key audiences—clients, employees and others—responded to your use of emerging technologies?

Gershengorin: The response has been overwhelming. The efficiencies that have been created have affected the entire chain, starting with our suppliers and ending with our customers. People are thrilled to have the ability to both communicate and access organized information that allows them to see the project or task at hand from all angles.

How is technology making your employees’ jobs easier on a daily basis?

Gershengorin: Technology creates a better working environment for our employees and allows seamless communication between our team and customers. Our ability to use technology to relay information, photos and updates in a timely manner improves productivity, alleviates stress and allows employees to get more accomplished each day.

How do you go about evaluating and selecting technologies?

Gershengorin: We go through many product demonstrations in hopes to better our systems. We then put the new system into beta prior to full company-wide utilization.

How do you incorporate or implement technologies?

Gershengorin: When vetting potential technology integrations, we first seek out companies that have a similar vision to our specific need. Once identified, we dive into the macros of the systems and make sure that they’re adaptable to our company’s needs and culture. In our industry, a good saying is “Measure three times and cut once.”

What’s the number one technology challenge your organization is facing?

Gershengorin: People are used to their current systems, and not everyone wants to make a change. Meanwhile, some of our team members are more tech savvy than others. So, we have to keep in mind that we’re catering to all levels of knowledge.

What’s driving construction technology innovation?

Gershengorin: Construction technology innovation is driven by the current need for instant gratification and people’s current needs to see step-by-step updates on their projects. Project safety and efficiency are also at the forefront of construction technology needs.

What technology trends are you seeing in Chicago? How do these compare to what’s taking place elsewhere in the country?

Gershengorin: Chicago has become a hub for technology, not only keeping up but surpassing the nationwide trend by offering luxuries and consumer services through digital platforms. On a business level, we’ve seen more use of cloud technology inside organizations that IT teams are implementing to maintain a safe place for data storage that can be shared and viewed by everyone inside the organization without fear of being hacked.

What technologies will likely impact your industry over the next decade?

Gershengorin: Public platform reviews will continue to impact our company’s digital footprint, as people rely heavier on opinion to hire contractors. As such, our company will continue to strive to be a positive presence in our Chicagoland community.

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consagous · 5 years ago

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3 WAYS THROUGH WHICH AI CAN CHANGE THE WORLD

As human beings, we stand on an important threshold in our entire history. With the kind of creative thinking that has revolutionized technology in ways that seemed impossible until a few years ago, people are highly divided about the end results-

Will they be for our benefit, or be one of the biggest reasons for our downfall?

Long story short, Artificial Intelligence today is calling almost all shots in the world.

AI software development has seen a meteoric rise, which can be credited to the fact that more machines used by us on a daily basis are incorporating AI into their working. The reason is simple- AI has become an integral constituent in our daily lives

Here are some instances that will give you the perfect idea about how AI has touched lives-

Assisting the police forces world over in getting hold of suspects even with unclear CCTV footage.

Helping service companies prepare business quotations and claims.

AI and Machine Learning algorithms have made it possible to see the advent of self-driven cars that can find out their way through complex routes.

AI has made it easier for air traffic controllers to keep the passengers safe, both in the air and even on the ground.

With such a staple use, it is obvious that we will be ushering in an era where Artificial Intelligence will become all the more involved in our overall existence.

AI today is still in its early stages but has already demonstrated a lot of potentials that can be used for the betterment of the world by being essential in a number of industries and make a big impact socially, as well as culturally.

Here are 3 ways through which AI is bound to bring a change for the better-

1- Cybersecurity

Cyber attacks, if successful, always have the scary potential to cause a lot of damage to governments and their agencies. As an obvious result, security teams have a hard time dealing with the constant alerts that are created by traditional tools.

Artificial Intelligence, with its capabilities of self-learning and automation, can boost the effectiveness and reduce costs, providing more safety from terrorism and other smaller thefts.

In the coming years, this technology will largely boost the scope for security professionals and detect threats much in advance. Consagous Technologies is a great name to reckon with when it is about providing cutting-edge AI-enabled solutions.

2- Entertainment

In the coming years, streaming services like from Amazon, and even Netflix too might go for a toss, all because of Artificial Intelligence. In the future, it is entirely possible that viewers will be able to order specific movies of their choice with virtually created actors.

Film studios too may use sophisticated AI systems to analyze scripts according to their potential. It can all be made possible by a comprehensive AI Application Development Company USA like Consagous Technologies, that is backed by years of experience in web and app development with the use of numerous AI procedures.

3- Medicine

Thanks to AI, medicine, and treatment too is taking a personalized approach. Precision medicine is the term that has been coined for this process. By taking into account an individual’s gene structure and lifestyle, treating a person from different illnesses is becoming unique in every case.

Many companies are using AI algorithms for assistance in radiology, and this is a trend that is bound to pick up in the years to come.

Artificial Intelligence can be put to more use, as an approach for finding solutions to varying problems. With a leading AI & Machine learning solutions provider, decisions to change and enhance the world will always be a never-ending process. And for such revolutionary IT solutions, Consagous Technologies is your best bet!

About Us:

Consagous is a renowned IT company in the field of Artificial Intelligence Services. We provide comprehensive solutions for application development catering to all the major devices. We have years of experience in delivering attractive and fully functional applications.

Contact Us: Consagous Technologies Address: 3680 Wilshire Blvd Ste P04 - 1870 Los Angeles, CA 90010 Phone: +1 (512) 488-3568 Email: [email protected]

Original Source:

https://bit.ly/2xVht7t

#AI software development #AI application development #software development company #Mobile app #mobile app development

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qliqsoft · 6 years ago

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Healthcare Chatbots and the Future of Clinical Collaboration

When it comes to increasing patient satisfaction, reducing readmission, and improving your bottom line, what are the possibilities for healthcare chatbots? Technological advances have made a world of difference in the delivery of quality healthcare to patients across the world. From connected medical devices to electronic health records, technology provides doctors and nurses a way to better connect with their respective patient populations in ways that were never even thought of 20 years ago.

What makes any healthcare technology successful is the ability to engage with patients. Experts believe that by involving the patient in their own care, it is possible to greatly reduce the risk of readmission. Secure messaging through mobile apps like our own Qliq Secure Texting has gone far to address these engagement issues by bringing the patient into the conversation with their care team. Telehealth strives to take this further by creating one-on-one connections via video between patients and remote provider locations. Now, there is an opportunity to combine communication technology with artificial intelligence as a way to bridge the remaining communication and engagement gaps.

Enter chatbots. Healthcare chatbots are software integrated into either a website or mobile app and possess any combination of the following attributes:

Natural Language Processing: The ability for a chatbot or other form of artificial intelligence to understand aspects of language, including syntax and semantics from users of various backgrounds.

Conditional Logic: Based on the responses a user provides, chatbots that use conditional logic are able to route conversations to the appropriate database or individual.

Contextual AI: Just as the name suggests, contextual AI takes into consideration the intent of the user as they ask questions and submit responses, thus ensuring the best relevant conversation takes place.

The sophistication of these attributes healthcare chatbots may vary but one thing must remain true for a chatbot to engage patients – it must have bi-directional input. Often times these apps are used as the first point of contact for customer service or technical support needs. They are programmed to respond to basic inquiries utilizing conditional logic and basic database information. Less common, but growing applications rely on artificial intelligence to help provide more in-depth, actionable responses that take intent and context into consideration.

Chatbots in Modern Industry

Industries across the board currently rely on chatbot technology to connect with customers. This communication can range from general customer service or sales inquiries to technical support and more advanced conversations. Below are a few examples of how several industries are currently using chatbots to expand their relationships with customers.

Retail

Retailers, both online and those with brick-and-mortar locations, rely on chatbot technology to serve as a touch point between customers and an online marketplace. Depending on the products being sold, those conversations can range in topic from basic pricing questions to more advanced marketing-driven dialog designed to address items abandoned in a shopping cart. Fashion retailer H&M has been relying on chatbot technology since 2016. Instead of existing on their lives site, this chatbot operates in the Kik messaging app, which is actively used by 40% of US teenagers (the brand’s core demographic).

Banking

Banking takes a slightly different approach when it comes to using chatbots. Their aim in many cases is to improve customer satisfaction and engagement with their inventory of financial products. By allowing verified access to backend data, banks can provide a nearly teller-like experience by way of browser. By doing so, customers are able to view account balances and bank statement as well as more advanced tasks such as creating a deposit, transferring funds, and even seek advice on saving and investing. The USAA app employs a chatbot to answer many basic questions and allow customers to make changes “on the fly” for example: Tell the chatbot “I’m going out of town” and a travel note will be added to your account to prevent your strange new debit card activity in Peru from being flagged.

Commercial Air Travel

Airlines, like many of the industries listed above, rely on chatbots to better engage with customers. This technology is deployed at various levels in order to send announcements, provide aid with ticketing, facilitate web check-ins, produce personalized search results, and connect them with travel options outside of a simple seat on a plane. Aeromexico, KLM, and a handful of other airlines rely on Facebook messenger to host their chatbot platform.

Healthcare Chatbots in Your Organization

The current state of chatbots in healthcare is something resembling customer-facing applications such as the ones mentioned above. These tend to help with intake, scheduling appointments, basic Q&A around medications, etc. However, there is a growing opportunity for chatbots to do much more benefit than current solutions allow such as scheduling visits and procedures, answering targeted medical questions, interacting with patients post-discharge in order to reduce readmissions, performing comprehensive medication review and more.

Choosing a Solution and Ensuring its Success

Who is leading the way? While there are many lists of applications, all with their own top 5 or 10 chatbot solutions, it’s worth looking at what meets the needs of a particular industry or company. In terms of healthcare, there are just a handful of simple requirements that are vital to the successful rollout and adoption of such technology.

First, the design must be simple so as to not intimidate users. For example, a simple interface that resembles basic SMS messaging produces few barriers for novice users. Consider a vendor that lets you design your own bot or guides you through that process as opposed to only offering “out of the box” solutions.

Secondly, the interaction must be authentic. Most organizations utilizing chatbots do so with a certain level of Artificial Intelligence built in. The conversation flow must be able to resemble something organic and any transition between the automated agent to a live human must be seamless so as to avoid interruption.

Third, and possibly most important is the incorporation of contextual AI, which allows your chatbot application to understand the intent of the patient or clinician who has initiated the dialog. Below are a few examples which illustrate the important role context can play in chatbot discussions:

Inpatient: Some people think this means anyone in a hospital. However, CMS defines inpatient as anyone who stays OVER two midnights in order to bill an account at that level. If not, those patients must be billed as outpatient or day-surgery.

Transfer: There is a misconception that transfer refers to a patient being moved from one facility to another. However, it can also refer to their level of care internally. When a patient moves from surgery to PACU, that is a LOC transfer. When they move from PACU to the unit, that is considered yet another transfer.

Things to Consider

Once you have chosen your chatbot, there are several considerations that must be planned for in order to ensure a successful implementation.

The end-to-end user experience is critical. Make sure that any pre-built conversations produce the desired result. What is the most basic information needed at the initial start of the conversation? What does the workflow look like when users are presented with yes/no or multiple choice questions? Conversely, how does the chatbot respond to questions that are open-ended? Will patients feel as comfortable interacting with a chatbot as if it were a human being? The perception of individual attention can go far in achieving successful adoption.

As with most solutions, chatbots should be rolled out incrementally across an organization. Instead of trying to boil the ocean, consider taking the project in more manageable chunks. For example, design your first healthcare chatbot around only one specific use case in order to provide for a controlled environment where any issues can be addressed easily. Once chatbots have a proven use case, it will be much easier to not only sell the idea to other department heads but also provide real-life testimonials from existing users.

QliqSOFT and Healthcare Chatbots

Secure communication is at the core of everything we do here at QliqSOFT. That’s why we are excited to announce the development of a new chatbot tool that combines artificial intelligence and live-agent interaction all while remaining in the same familiar environment our secure texting users have relied on for years. If your organization is looking to take a leap into the future of clinical collaboration, contact us today.

from QliqSOFT http://bit.ly/2KCfTvu

#QliqSOFT

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felixluis · 6 years ago

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Understanding The Background Of SEO 2019

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No matter the sector, the age of business, or even status of competitors, every company should at least implement fundamental SEO strategies to help their particular offerings get found on Yahoo and google. So your SEO if your own thinking mobile, needs to end up being either responsive or app-store technique with the right dimensions, style, user-friendly, UX experience. Dark hat SEO methods, such since the use of keyword filling and link farming, can furthermore boost organic SEO. SEO is usually important in every area associated with advertising, marketing, design, optimization, movie, content, mobile and e-commerce, regarding without SEO all is untuned in need of synchronization, as an orchestra of musicians without a good experienced conductor. Unfortunately, 95% of links through SEO link building never provide a single new visitor in order to your website. Voice lookup is going to be one particular of the main regions of concentrate for SEO in 2019 plus beyond. 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Information will be a good introduction to and introduction to lookup engine optimization (SEO), a greatly important tactic for driving visitors to your internet site. There is definitely a large amount of misinformation about exactly what an SEO campaign (company) may accomplish when it comes in order to search engines engine rankings. But using the particular SEO analysis tools, you may increase the chances of your own website's high ranking that can provide you with more traffic and ultimately, more business and income. Those who have the many to get are small businesses that will before a new harder period breaking into the snug SEARCH ENGINE OPTIMIZATION world. The Technical Audit Checklist Produced For Human Beings — Within this post by Distilled, a person will find a link in order to a Google sheet that offers an technical SEO audit directory and links to resources upon how to complete each checkbox. 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The greatest SEO change and craze I realize already happening within 2018 is Google's switch in order to a mobile-first index, so in case a site is not however mobile-friendly and optimized for this, it's critical to prioritize this particular as it is now basic for its SEO success. With good on-page SEO, lookup engines can easily index your own web pages, understand what your own site is about, and very easily navigate the structure and content material of your website, thus position your site accordingly. Search engine optimization (SEO) is one of the particular most important marketing things to consider upon your studio website. SEO might generate a sufficient return upon investment However, search engines are usually not taken care of organic search visitors, their algorithms change, and generally there are no guarantees of carried on referrals. An excellent starting point whenever using keywords for SEO is usually to identify existing pages that will may use some optimization. These are called keywords, plus as you will see, they will are an important part associated with SEO. In fact, this particular will actually hurt your home page's SEO because search engines such as google will recognize it since keyword stuffing - or the particular act of including keywords particularly to rank for that key word, rather than to answer the person's question. Just before we begin, one thing a person want to keep in thoughts when using one of the following SEARCH ENGINE OPTIMIZATION elements is not to overdo it. You might be enticed to shove a lot associated with keywords onto your pages, yet that is not the objective. In situation you create links to some other websites and reverse, it may improve your SEO ranking. In fact Cisco predicts that globally, on the web video traffic will be eighty percent of all consumer Web traffic by 2019 (a quantity that is up from sixty four percent in 2014). I've bookmarked therefore many SEO websites and assets that it's overwhelming to also look at. Link authority is the major component of SEO, yet purchasing links is forbidden simply by Google, Bing, and other research engines.

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noahdnicholus · 8 years ago

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Optimize Your Site for 2018 and Beyond with These Technologies

We may not even be halfway through 2017 yet, but it’s never too early to start thinking about the future. In today’s constantly evolving business atmosphere, it’s more important than ever to stay on top of technology trends.

Tech and business have become irrevocably interrelated, and 2018 will have more high-tech innovations affecting web design than anything we’ve experienced in the past. Learn the latest technology trends for website design and start considering which ones might drive your business into the future.

Use Artificial Intelligence for Genuine Results

Artificial intelligence (AI) is officially a reality in today’s world – and it’s making a splash in website design. Wix and Grid are two sites already incorporating AI into the user experience.

Creating a website on Wix, for example, now comes with the option to work with the site’s AI coordinator. Their AI bot uses a complex algorithm to help users build websites in moments, based on answers to a few simple questions. Thanks to AI, users don’t have to enter web design details painstakingly one at a time – the website comes together in moments with personalized design elements.

Your own website can capitalize on the current AI trend by including this technology in your marketing campaigns. For example, invest in a chatbot to help you automate email blasts and book appointments with customers. Chatbots are becoming more and more advanced, using user data to create hyper-realistic answers to questions and correspondence with customers. This is just one example of how machine learning could boost your brand.

Chatbot App by Adrien Laurent

Introduce AI to your company with something simple, such as automating a process that none of your employees enjoys completing. Turn over your next email blast to an AI system or use AI to interpret customer data more efficiently. Your company can save time and money by automating tedious tasks, moving your human manpower to more important business endeavors, such as new product development or customer service. Keep your eye on AI – this technology will become more common in the business sphere.

Explore Virtual and Augmented Realities

Pokémon GO might be last year’s news, but the barriers it took down for augmented reality (AR) in mainstream media is a topic that till pervades today’s market. This game was the first widespread use of AR via users’ smartphones in history – and its smashing success speaks to how well users reacted.

Today, brands are using AR and virtual reality (VR) for more than just gaming. These technologies are starting to change website design. As AR/VR-compatible technologies become more mainstream, brands in every industry should start to assess just how to capitalize on these trends. The answer is in smart, tech-savvy website design.

The Ink Hunter app making use of augmented reality

As VR-compatible browsers start to hit the market, this design element will become more prominent on everyday websites. Brands that sell products can use AR and VR technologies to give potential customers virtual 3D tours of their shops from the comfort of their homes.

Customers can use VR headsets like the popular Oculus Rift or simply attach their smartphones to the ultra-affordable Google Cardboard (on the market for just $15). The more developers learn about AR and VR, the more affordable these technologies have become. Now, almost any brand can afford to implement an alternate reality into its website in one way or another.

VR- and AR-enabled websites can connect consumers with their favorite brands in ways previously unknown. For example, a real estate agent can use 3D models to give potential buyers home tours without leaving the office.

Buyers can walk around a prospective property, inspect features up close, and feel like they’re really there. Real estate agents could give private tours of the same house to multiple prospects at the same time and save money and time on transportation. This is just one example of an industry that could significantly benefit from this innovative technology.

Create VR- and AR-Compatible Apps

Compatible apps are one of the simplest ways to introduce your brand to VR and AR. Create a business app that users can access via Google Cardboard and other VR devices. Take advantage of this technology by publishing a 360-degree map of your facility or giving behind-the-scenes VR tours of the process behind creating your product.

Virtual tours and tutorials can lend more value to your website visitors and make the entire process more engaging. Your customers will feel immersed in your brand and be more willing to make a purchase and keep coming back.

It has become much easier for brands to incorporate AR and VR into their businesses. For example, InstaVR creates VR apps in minutes. Select what type of app you’d like to develop – storytelling, gaming, marketing, education, real estate, etc. – and publish to all VR platforms in no time.

Solutions like this are becoming more common and easily accessible to brands across all industries. This is good news for you, as it’s now easier than ever to jump on the VR bandwagon. AR and VR apps are the wave of the future, and soon all consumers will expect brands to incorporate this technology somewhere on their websites.

Make Buying Fun with Gamification

Gamification has made incredible strides in the last year, and it’s only getting started. Companies cite great success with gamification. Hyatt Hotels is using a trivia game to train salespeople. The game provides incentives to employees to reward them for each step they accomplish. Gamification for training can encourage employees to try harder and complete training faster. It also establishes a work environment of healthy competition, motivation, and goal-driven employees.

Gamification has a special place in web design. This trend can make browsing a website more fun and rewarding to potential buyers. It can encourage them to engage with the company and keep coming back for more. For example, take the Wonderful Pistachios gamification campaign, “Help Ernie.”

This campaign markets Wonderful Pistachios throughout the game, advertising the product while giving users an enjoyable experience. Users play the games, which center around Ernie the Elephant, to enter a company sweepstakes.

Turning an element of your site, such as product exploration or meeting the team, into a game can increase user engagement and boost site traffic. It can also increase word-of-mouth advertising, as users are more likely to share a game they found fun or exciting with their friends.

Since games center on a sense of competition, many website visitors will keep returning to continue playing or try to beat a high score. The more time visitors spend on your site playing your game, the more likely they are to make a purchase.

Design for the Touch Screen

Mobile-first design is certainly not a new web trend, but tech developers are coming up with new and exciting ways to market to mobile users first. One example is in advanced touch interactions in the user interface (UI).

Since users access websites on a touch-sensitive display, website designers can use touch to their advantage. They can get creative with touch interactions, such as creating a slightly uncomfortable vibration sensation when a user clicks away from your site. Touching the “Purchase” button, on the other hand, can generate a pleasant pulse sensation.

Design custom touch interactions carefully to let users explore your mobile site intuitively. Don’t let touch become too overbearing or fall to the wayside. Provide a unique experience for your site visitors that makes sense for your brand. Keep your touch interactions consistent across devices – make sure every device supports the functionality of your custom touch interactions. Implementing touch is the latest way you can connect with your audience and encourage certain actions, such as signing up for a subscription list or making a purchase.

Combine touch with your visitors’ micro-interactions to bring the user experience home. A micro-interaction is a task your user accomplishes, such as clicking on a piece of content to view the full article.

They inundate your users on a daily basis. Use this to your advantage in website design – mark micro-interactions with appropriate touch interactions to improve your user experience. Touch interactions can provide feedback to your users, letting them know your website understood the action and is generating the desired effect. Designing for the touch screen has never been more important than it is in today’s mobile-centric consumer environment.

Stay on Top of Changing Tech Trends in Website Design

When it comes to website design, optimizing your site for what may come in the future will help you keep your costs down, stay SEO friendly, and stay a step ahead of your competition. Watch these budding trends now to get ready for what website design might look like in 2018 and beyond.

from Web Designing Tips https://1stwebdesigner.com/optimize-site-2018-beyond-technologies/

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fixittk-blog · 8 years ago

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Match game: Why AI could bring the human touch to the call center

Buyers hesitant the mechanized undertaking call focus. Nothing is more baffling than hollering into a telephone at an intuitive voice acknowledgment (IVR) framework that simply doesn't appear to comprehend what you require. Yet, few acknowledge most endeavors aren't aficionados of current computerized call focus arrangements either, regularly griping that the advances are confused, costly and disappointing for clients.

Some portion of the issue is call focus innovation has developed gradually. Today, almost 80% of the call focus market is still on start, as per Talkdesk. Yet, specialists trust current call focus advancements will soon quicken the pace of progress.

Cloud-based robotized call focuses that incorporate manmade brainpower advancements could soon help organizations accomplish better cooperations with guests and conceivably put a conclusion to guest disappointments. Such arrangements may likewise give organizations depending accessible if the need arises focuses a less demanding approach to achieve contact focus robotization, streamline operations and possibly spare cash.

A month ago, Amazon Web Services reported Amazon Connect, a self-benefit, cloud-based contact focus benefit for the venture. The administration uses Amazon's virtual right hand Alexa to react to inquiries via telephone or through content, its Lex chatbot building administration and its content to-discourse program Polly. Amazon's passageway into this space puts the on-start call focus organizations on alarm.

"At the point when clients have more decision, they have a tendency to relocate quicker from old innovations," said Gadi Shamia, COO at Talkdesk. "We have seen it occurring in different ventures like CRM, and we have seen it occurring in the call focus space in the last a few years."

AI in the call focus

A few organizations consider AI to be an enchantment shot, and imagine sending clients to visit specifically with bots. In any case, specialists say that won't really be the best utilization of AI.

"On the off chance that you at any point utilized AI bots, [such as] Siri, you know how regularly they get straightforward inquiries wrong — now envision giving it a chance to manage your clients specifically," said Shamia.

A superior utilization of AI is likely around steering the client to the best accessible operator. With today's innovation, clients can discover a large portion of their self-benefit needs addressed by means of a site or a versatile application, so clients ordinarily just get the telephone when self-benefit alternatives fall flat them. Getting a client to talk with a prepared agent as quick and in an easy route as conceivable is a key objective for any client driven organization. As such, everything comes down to the client encounter.

For instance, clarifies Shamia, when a client calls an inn reservation organization straightforwardly from the organization's application, an AI bot can evaluate all that it thinks about the client and send her to the proper operator without an IVR framework or a long hold up.

An AI bot can likewise gain from its mix-ups. Each time a call is exchanged, the bot can accept it could have been dealt with better and enhance its calculation after some time. Therefore, clients find speedier and more exact solutions, which could prompt higher consumer loyalty and brand devotion.

Discovering sympathy

One hindrance with regards to call focus computerization has been the absence of understanding voice initiated frameworks can have for compassion and feeling. In spite of the fact that frameworks like Siri and Alexa can comprehend discourse, and even talk, they can't really comprehend the feeling and tone behind words.

Understanding feeling is particularly imperative in call focuses, on the grounds that guests seldom get the telephone since they are upbeat. Analysts at Mattersight, an organization that makes behavioral steering programming for call focuses, as of late examined more than 118,000 client benefit calls at 11 substantial undertakings and discovered guests displayed passionate indications of outrage 54% of the time amid the main portion of the call. They likewise showed enthusiastic indications of trouble and dread in their discourse the greater part of the time.

"The test with AI today is that ... voice-ordered collaborators are not prepared to deal with many sorts of discussions," said Andy Traba, VP of Data Science at Mattersight.

For instance, when clients can't help contradicting their bill, they like to chat with a specialist to get the issue settled. In those cases, clients feel more good realizing that the voice on the flip side can sympathize with and comprehend them in ways AI can't.

Accordingly, Mattersight is working with AI creators to rethink the way to deal with discourse acknowledgment and break down and conceivably mechanize compassion in AI bots utilizing a NASA-made identity model and discourse acknowledgment calculations. Such calculations can possibly investigate the tone, beat, linguistic use and sentence structure of discourse and after that match the client with a call focus operator that most appropriate for their identity and current conduct.

Mattersight says knowing the identity and dialect the client might want to be spoken with could have immense ramifications for the general proficiency of the call focus, and AI will be critical to finishing that, and then some.

"Later on, AI will be connected to all information sources, so it will persistently learn in view of a client's past action — what they were doing on the site, what have you beforehand called about, regardless of whether a claim just denied or a late charge simply put on a bill, and so forth.," said Traba. "What this will permit is that when you call into a venture, an insightful directing motor will anticipate the goal behind the call and after that decide the fitting steering treatment."

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