#Chat tool Integration with SuiteCRM

[sarthakgothwal]

Twilio SMS: A Must-have tool for all SMS Marketers

SMS marketing is placed above other marketing strategies because of its unparalleled opening. Some research also suggests that SMS and text messages have an opening rate of more than whooping 90%. Businesses around the world have preferred different platforms for running SMS campaigns but most of them usually go for the Twilio SMS application. The reason behind this is the application is very reliable and integrates with other applications like SuiteCRM and SugarCRM through its SMS API. In this article, we are also going to discuss how Twilio SMS can help a company grow its business, in addition to this, we’ll highlight some key features of this extension as well.

Why should you use Twilio SMS Plugin?

Whether you belong to the Retail or Healthcare industry, SMS or text messages communication hold a great deal of importance for every sector. In today’s era, most consumers use phones with or without an internet connection, therefore, the best and the fastest way to connect to them is through SMS. Statistics have shown that SMS marketing has great potential and can increase further in upcoming years.

Advanced Features of Twilio SMS Extension

Now, you are aware of the advantages and benefits of Twilio SMS, next, we will show you the features and functionalities that will back our statement above.

The user of the extension will be able to send bulk SMS messages to a whole lot of customers in just one go. This happens directly from CRM software, so this will save a lot of user’s time and effort.

Within the extension, you will find a bunch of SMS templates that you can use as per your requirements. Templates are certainly important for sending repetitive messages like greetings, feedback messages, etc. This will create consistency throughout the customer interaction.

The conversation history with all the customers will also remain safe within the CRM software, in case you want to have a look over. You may require this information to provide a personalized experience to customers.

The user can also engage in live chat with the customers. Having an integrated Live chat increases the credibility and customer service experience of a company. So this is a great feature to add on.

Making extension GDPR compliant is our top-most priority, therefore, we have included the “OPT-OUT” functionality. This will allow the customer to stop the incoming messages.

The price of this extension is $299 USD and if you are interested then you should redeem a 3-days free trial offer for this plugin. After this, you will only need to pay a one-time payment to use Twilio SMS for a lifetime.

[kristinastorey27]

The 10 Essential Features You Need in Your CRM Software

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CRM software helps businesses manage and coordinate their interactions with customers. The acronym stands for “customer relationship management,” after all.

Ideally, it also has significant roles with regard to automating the sales process. That is, quality CRM software handles all sales-related data, including storing and analyzing that data.

Moreover, virtually every business needs comprehensive and user-friendly CRM software.

Need to Buy a CRM System? Check out Its Features First

The tools that were once exclusive to multi-million-dollar enterprises are now available to startups and SMEs. This can only be a good thing. However, the proliferation of low-cost CRM software has brought with it a good deal of confusion. Therefore, before you splurge, make sure the CRM software you choose has the features you are looking for.

10 Main Features of the Best CRM Software

RELATED ARTICLE: THIS 3-STEP B2B MARKETING PLAN WILL BRING YOU MORE SALES

1. CRM Technology

Here are the leading technologies to consider:

Is It an on-Premises CRM?

Just as the name implies, an on-premises CRM means the software resides in your company’s servers. Therefore, the onus of administration, including overall control, security, and maintenance, will be on you and your team.

With an on-premises CRM, you subscribe to a monthly, quarterly, or annual plan. For the most part, on-premises CRM software appeals to large corporations.

Is It a Cloud-based CRM?

Cloud-based CRM software is housed online on a remote network. Sales reps access it from anywhere and at any time, provided they have access to the Internet. If you choose this alternative, a third party will take care of maintenance.

For this reason, cloud-based CRMs are the most sought-after versions nowadays. Additionally, these are quick and relatively easy to deploy. For companies of any size, a cloud-based CRM tool is an ideal choice.

Is It an Open-Source CRM?

The source codes of open-source CRMs are publicly available. This encourages additions and customizations that enhance the tool’s usefulness.

However, because of the complexities associated with open-source CRM tools, only those enterprises whose teams have the necessary skills should use them. Moreover, the costs of deploying them can increase overall expenses. Examples of open-source CRM software are OroCRM, SuiteCRM, and SugarCRM.

2. Is It Easy to Use?

At its core, CRM software is meant to consolidate data about clients and present it in a single database for easy access and management. However, this doesn’t mean that every CRM tool is user-friendly enough to allow access on the fly.

Therefore, shop for CRM software that is straightforward to use. You might be impressed about one particular tool that comes with automation capabilities. Or you might think that their email marketing software is unmatched. However, let its ease of use be your main decision point. If it isn’t user-friendly, your company will likely end up abandoning the software altogether.

3. Is It Customizable?

All businesses operate differently. And this automatically means their critical performance indicators vary.

Therefore, it is essential to choose software that you can customize to suit your company’s needs. A customizable CRM will inspire collaboration and productivity.

4. Does It Allow Integration with Other Applications?

Additionally, it is critical to choose CRM software that allows numerous integrations. This is essential, so that you can use the software in tandem with your other applications. If you can convert it into an all-in-one software solution, complete with everything you need for seamless working, it is worth buying.

5. Is It Suitable for Your Platform?

Before you purchase any CRM software, ensure that it is compatible with your platform. For example, there are those that only work with Windows PCs and those that agree only with MAC.

What’s more, you’ll have different experiences depending on whether you choose a web or a desktop version, mostly in terms of reliability and ease of access.

Lastly, especially if your CRM software is meant for a large team, ensure that it’s accessible on mobile devices.

6. What Is the Manufacturer’s Reputation?

This almost goes without saying, but also be sure to take into consideration the reputation of the company that designed the software. In an era defined by a massive influx of low-cost software, copycats, and unknown brands, you must be sure that you are buying from a reputable company.

However, in this industry, biggest is not always best. Provided a particular CRM tool meets your needs and the company has a good reputation, all the others will come second. However, don’t forget to consider the stability of the software as well.

7. Can You Get the Trial or Demo Version?

You can’t be sure that a given CRM software is your best fit if you don’t get a feel for it. Just as you would try on a pair of shoes before buying them, so should you test a CRM tool.

A trial version will let you feel its features, including the interface and navigation. Moreover, you’ll have a better understanding of the user experience. You’ll know whether it would be a great buy. Testing the demo version is the best way to tell if a particular CRM tool will work best for you.

8. Who Owns the Data?

As it turns out, the most sought-after CRM tools today are cloud-based. For many enterprises, the convenience of software hosted in a cloud environment is superior to that of traditional models.

However, given that one has to subscribe to unlock the platform’s full capabilities, questions around who is responsible for stored data often arise. In a subscription model, it is essential to know what you own and what you are renting.

Especially, insist that the vendor explain to you what could happen if you should stop renewing your subscription.

9. Will You Be Able to Get the Support You Need?

You will eventually need assistance one way or another. Therefore, choose a vendor that has a standby live chat desk, a working telephone line, and teams that provide prompt social media and email responsiveness.

What’s more, a good CRM software company will often issue useful articles, provide FAQs, and host community boards and forums. These tools can provide solutions to frequent problems. Remember, with a CRM manufacturer who values its clients, you will be confident of getting timely help when things inevitably go south.

10. What Does It Cost?

 It’s obviously true that your choice of CRM software shouldn’t be principally based on how much it costs. However, some are subscription-based, others are offered for one-time purchase, and still others are free of charge. Therefore, cost will need to be a part of your decision-making process.

It’s important to note, moreover, that some come with hidden charges. These can include IT costs for set-up, installation, maintenance, or upgrade. Additional costs could come in the form of training expenses and the like.

Conclusion

If you’re looking for smart CRM software that will serve your organization well, look to these tips to find the solution that works best for you.

The post The 10 Essential Features You Need in Your CRM Software appeared first on Business Opportunities.

from Business Opportunities http://www.business-opportunities.biz/2019/02/05/essential-features-crm-software/

[suitecrmfree-blog]

How to Set Nice Communication with Your Buyers If You’re Running Ecommerce Business

All businessmen desire great success from their businesses. However, in reality, it’s not easy for them to get what they expect. There are too many factors which can lead to disappointment. Do you want to know some proof of the factors which can ruin your business? Well, you can take a look at the importance of communication with the customers or potential buyers. It’s true that you must maintain such nice communication with them for the sake of your business. However, what usually happens when it comes to the business is the lack of communication especially if we are talking about online business. This is totally a bad thing because there will be so many great advantages you can get if you can set such nice communication with your potential customers.

Tons of benefits will be yours if you’re able to set a nice communication method with your buyers. Just put yourself in the shoes of a buyer. Don’t you think it’s going to be so pleasuring if you can have such great communication with the seller? Therefore, you will be able to figure out even further about what’s offered by the business and also the quality of the stuffs it offers. Now, the problem is related to the fact that online ecommerce method is quite vulnerable to the lack of communication between the buyer and the seller. If we are going to blame something for such situation, well, we can blame the fact that the buyer and seller don’t meet each other before they make transaction. Everything is done by using the operation of the system. The buyer checks out the webpage to see if there’s some stuff which can attract him or her to make the purchase. Once the stuff is found, the buyer add it to the cart and make the payment. The money is then transferred to the seller’s account. That’s it. It’s less humane indeed.

Some sellers try to solve such situation by adding a webpage specially designed to contact the sellers. However, normally, such solution doesn’t work immediately. It means that the buyers need to wait for a while before the sellers can respond to them. It’s not really that perfect as a solution. This kind of thing is quite troublesome as there are still many people out there who like to have such nice communication with the sellers. Having nice and convenient communication can also make it easier for the buyers to contact the sellers if there’s something wrong with the transaction. Well, the best solution for the situation mentioned above is actually to have Chat Tool Integration with SuiteCRM. Yes, indeed, it is really true. Having live chat tool application on your website is going to solve everything.

Even though you can’t see the buyers directly, but since you can have live chat with them, you can feel like you are actually seeing the buyers face to face. The flow of communication is going to be done so smoothly. Without any of your consideration, with such feature, the whole operation of your ecommerce website is going to be improved. You’ll see how the satisfaction rate of the customers is going to be improved and it will surely improve the amount of money you can earn as well.