#HelpDeskSupportSpecialist

[jobisite11]

Help Desk Support Specialist

El Segundo, CA, United States ConsumerTrack

DESCRIPTION

ConsumerTrack is a rapidly growing digital marketing company and content platform with technology innovation at the core of our business model. Our Team has built a profitable company with a reputation as the preferred digital advertiser for Fortune 1000 brands, banks, and financial institutions. We use our proprietary technology platform along with both our owned and operated sites and partner sites to reach hundreds of millions of US consumers every month.

We hire high performance individuals that are highly accountable, able to collaborate and communicate in a Team environment and who want to be the very best that they can be every day. The opportunities are endless at ConsumerTrack and we will continue to promote from within based on great performance and the impact you can make to the Company.

We're looking for a Help Desk Support Specialist who can help steer the management and growth of our network infrastructure.

Responsibilities:

Manage the deployment, configuration, monitoring, maintenance, upgrade, and support of all IT systems, including servers, network and telecom equipment, Macs/PCs, operating systems, hardware, software, and peripherals.

Monitor and respond quickly and effectively to requests received through the IT Help Desk Ticketing System; manage trouble tickets assigned to the queue and process first-in first-out based on priority

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Provide on-call support for emergencies (i.e. phone system is down, AD service is down, VPN is down, etc)

Monitor/maintain/backup our shared/local drive

Assist in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure

Manage Mac/PC setup and deployment for new employees using standard hardware and software; assist with on-boarding of new users; assign users and computers to proper groups

Install, test and configure new workstations, peripheral equipment (printers, phones, etc) and software

Maintain inventory of all equipment, software and software licenses

Perform timely workstation hardware and software upgrades as required

Document and log all issues and internal procedures

REQUIREMENTS

Minimum 2 years' experience administering Active Directory (group policy, OU, user and group administration)

Minimum 2 years' experience with both Windows and Apple/Mac desktop support, small office printer support and general networking

Strong organizational and logical thinking skills and creative problem-solving ability

Excellent verbal and written communication skills

Nice to Have Skills include experience with any of the following: Allworx phone systems, Linux System administration, AWS, MySQL administration

BENEFITS

ConsumerTrack is a technology-centric internet marketing company built on a culture of excellence. We seek out the most talented people in the industry and place a high value of keeping our employees happy. You?ll work with a world-class team and celebrate your successes at happy hour.

Why work for us?

Entrepreneurial culture, which promotes creative thinking and new strategies & ideas.

Competitive salary with excellent growth opportunity; we pride ourselves in having a team that exudes leadership, high initiative, creativity, and passion.

Company funding for outside classes and conferences to help you improve your skills.

Awesome medical, dental and vision plans with heavy employer contribution.

Paid vacation, holidays, and sick days (i.e. paid day off on your birthday, etc.).

Contribution to Student Loan Debt

401k- We match 3% of employee?s salary!

In-office gym and weekly fitness and yoga classes

Monthly complimentary catered breakfast/lunches

Fully stocked kitchen with snacks and beverages.

Monthly employee outings (ex. Bowling, Paintball, Bonfires, etc.).

Great office location, down the street from Manhattan Beach. We?re also near the I-405, with an array of great restaurants and happy hour venues within short walking distance.

LOCAL LOS ANGELES COUNTY CANDIDATES ONLY!!

NO REMOTE WORK-we want you to be a part of our elite team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

HelpDeskSupportSpecialist from Job Portal http://www.jobisite.com/extrJobView.htm?id=53018