#ITIL-4-Foundation Test Questions

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What is the success rate of itil 4 foundation certification ?

Introduction :-

In the rapidly evolving world of IT service management, the ITIL 4 Foundation certification has become a gold standard for professionals aiming to demonstrate their expertise and advance their careers. But how likely are you to pass the ITIL 4 Foundation Certification exam in 2025 .Let’s dive into the latest data, what influences the success rate, and how you can maximize your chances.

What Is the ITIL 4 Foundation Certification?

The ITIL 4 Foundation is an entry-level certification that validates your understanding of ITIL concepts, terminology, and the service value system. It’s designed for IT professionals at any stage in their career, offering a strong foundation for advanced ITIL certifications and real-world ITSM roles.

What Is the Success Rate for ITIL 4 Foundation?

Official and Reported Pass Rates

No official global statistics: The governing body, Axelos/PeopleCert, does not publicly release official pass/fail rates for ITIL 4 Foundation.

Training provider claims: Many accredited training providers report pass rates between 92% and 99% for their students.

Self-study vs. Accredited Training: Candidates who take accredited courses have a reported pass rate of over 90%, while those who self-study may see success rates closer to 65–80%.

Community feedback: Real-world candidates frequently report passing on their first attempt, especially with thorough preparation and practice exams.

Summary Table: ITIL 4 Foundation Success Rates

Preparation Method

Reported Pass Rate

Accredited Training Course

90% – 99%

Self-Study/Practice Exams

65% – 80%

Overall Estimate

92% – 94%

What Influences the Success Rate?

Quality of Preparation: Candidates who use accredited training, official study guides, and practice exams are far more likely to pass on the first attempt.

Study Time: Most successful candidates dedicate 2–4 weeks of regular, focused study, using mock exams and revision sessions.

Understanding ITIL Concepts: The exam tests your grasp of ITIL’s service value system, value chain, and guiding principles—not just memorization.

Exam Strategy: Managing time, answering all questions, and focusing on ITIL best practices (not just workplace habits) are crucial for success.

Tips to Boost Your Success Rate

Enroll in Accredited Training: Courses from recognized providers have the highest pass rates and offer structured learning paths.

Use Official Materials: Leverage up-to-date manuals, glossaries, and sample questions.

Take Practice Exams: Familiarize yourself with the exam format and identify knowledge gaps.

Focus on ITIL, Not Company Practices: Always answer based on ITIL guidance, not your organization’s procedures.

Manage Exam Time: You have 60 minutes for 40 questions—pace yourself and answer every question.

Final Thoughts

The ITIL 4 Foundation certification boasts one of the highest success rates among IT certifications, especially for those who prepare with accredited training and practice exams. With reported pass rates consistently above 90%, your chances of success in 2025 are excellent if you dedicate time to study and use the right resources.

Ready to advance your IT career. Prepare thoroughly, trust the process, and join the thousands of professionals who pass the ITIL 4 Foundation exam every year.

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Read More :-

ITIL 4 Foundation Certification: A Complete Career Guide

8 Tips and Tricks for the ITIL Foundation Exam

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ITIL Foundation Online Training – Your Gateway to Mastering IT Service Management

In the rapidly evolving world of IT service management, having a structured framework is critical for success. One of the most recognized and respected frameworks in this domain is ITIL (Information Technology Infrastructure Library). At Gritty Tech, we bring you an exceptional opportunity to enhance your IT skills through our comprehensive ITIL Foundation online training program For More…

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Course Features of ITIL Foundation Online Training

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Live Interactive Sessions: Engage with instructors in real-time and get immediate feedback.

Self-paced Learning Materials: Access video lectures, notes, and quizzes anytime, anywhere.

Practice Exams & Mock Tests: Prepare confidently with a variety of practice resources.

Certification Support: We guide you through the certification process, ensuring you're ready for the exam.

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Who Should Take This Course?

IT professionals seeking formal qualifications.

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Project managers and team leaders.

Business managers involved in IT services.

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10 Frequently Asked Questions About ITIL Foundation Online Training

1. What is ITIL Foundation online training?

ITIL Foundation online training is a virtual program designed to teach the basic principles of ITIL, a globally recognized framework for IT service management.

2. Why should I choose ITIL Foundation online training from Gritty Tech?

Gritty Tech offers quality training, affordable pricing, experienced tutors, and flexible learning options to ensure a great learning experience.

3. Can beginners enroll in ITIL Foundation online training?

Yes, our ITIL Foundation online training is perfect for beginners with no prior knowledge of ITIL.

4. How long does ITIL Foundation online training take to complete?

Typically, the course can be completed in 2-4 weeks, depending on your pace and schedule.

5. Does the course include ITIL exam preparation?

Absolutely! Our ITIL Foundation online training includes mock tests, sample questions, and study guides to help you pass the exam confidently.

6. Is there a refund policy for ITIL Foundation online training?

Yes. Gritty Tech offers an easy refund policy if you’re not satisfied with the course or tutor.

7. Are the tutors for ITIL Foundation online training qualified?

All our instructors are certified professionals with years of teaching and industry experience.

8. Can I access the ITIL Foundation online training materials anytime?

Yes, learners get 24/7 access to all course materials after enrollment.

9. Is ITIL Foundation online training suitable for career advancement?

Definitely. ITIL certification is highly valued in IT job markets and enhances your career prospects.

10. What if I face issues during ITIL Foundation online training?

Our support team is always available. Plus, we offer tutor replacement options for your convenience.

Conclusion

If you're ready to take the next step in your IT career, ITIL Foundation online training from Gritty Tech is your perfect starting point. With a commitment to quality, flexibility, and student satisfaction, we ensure that your journey into IT service management begins with confidence. Enroll today and become part of our global community of learners transforming their futures.

Empower your skills, enhance your career, and master IT service management with Gritty Tech.

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ITIL 4 Foundation Certification

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

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Exam Information

Number of Questions: 40 questions Format: Multiple choice Passing: 26 out of 40 marks required to pass (65%) Duration: 60 minutes

Exam Objectives

Domain 1: Understand the key concepts of service management Domain 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management Domain 3: Understand the four dimensions of service management Domain 4: Understand the purpose and components of the ITIL service value system Domain 5: Understand the activities of the service value chain, and how they interconnect Domain 6: Know the purpose and key terms of 15 ITIL practices Domain 7: Understand 7 ITIL practices

View Online ITIL 4 Foundation ITILFND_V4 Free Questions

1.Which is recommended as part of the 'progress iteratively with feedback' guiding principle? A. Prohibit changes to plans after they have been finalized B. Organize work into small manageable units C. Reduce the number of steps that produce tangible results D. Analyse the whole situation in detail before taking any action Answer: B

2.What is included in the purpose of the 'continual improvement' practice? A. Ensuring that delivery of services is properly assessed, monitored, and improved against targets B. Identifying and continually improving relationships with and between stakeholders C. Creating collaborative relationships with key suppliers to realize new value D. Aligning the organization's practices and services with changing business needs Answer: D

3.Which term is used to describe removing something that could have an effect on a service? A. A change B. An incident C. An IT asset D. A problem Answer: D

4.How does the 'incident management' practice set user expectations? A. By using collaboration tools to communicate effectively B. By agreeing, and communicating target resolution time C. By assigning resources to ensure that all incidents are resolved as quickly as possible D. By automated matching of incidents to known errors Answer: C

5.What is the difference between the 'incident management' and 'service desk' practices? A. Incident management resolves complex issues, service desk resolves simpler issues B. Incident management restores service operation, service desk provides communication with users C. Incident management manages interruptions to services, service desk monitors achieved service quality D. Incident management resolves issues service desk investigates the underlying causes of issues Answer: B

6.What is a user? A. The role that uses services B. The role that authorizes budget for service consumption C. The role that defines the requirements for a service D. The role that directs and controls an organization Answer: A

7.Which is a description of service provision? A. Activities that an organization performs to deliver services B. Away to help create value by facilitating outcomes that service consumers need C. Cooperation between two organizations to ensure that a service delivers value D. A formal description of one or more services, designed to address the needs of a service consumer Answer: B

8.How do 'continual improvement registers' help to create value? A. By monitoring achievement against service level targets B. By making improvements visible C. By assigning change authorities for change requests D. By documenting all improvement ideas in a single place Answer: B

9.Which statement about the inputs and outputs of the value chain activities is CORRECT? A. Inputs and outputs are fixed for each value chain activity B. Each value chain activity receives inputs and provides outputs C. Some value chain activities only have inputs, whereas others only have outputs D. The organization's governance will determine the inputs and outputs of each value chain activity Answer: B

10.What is the value of a service? A. A result for a stakeholder enabled by the outputs of the service B. A tangible or intangible deliverable of the service C. The amount of money that is created or saved for the service consumers by using the service D. The benefits, usefulness, or importance of the service, as perceived by the stakeholders Answer: D

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Frequently asked questions about ITIL Framework and processes:

History:

The British Government started ITIL during the 1980’s as classified standard to improve the performance of information technology. These standards were subsequently adopted by all the government and non-government entities in the coming years. The more popular it got, it got refined into more versions like ITIL V2, ITIL V3, ITIL V4. All of these have separate publications.  

1.      Current Version of ITIL:

The latest version of ITIL is ITIL V4, the latest one after other versions.

2.      How does it help?

It reduces the cost of the operation and increase productivity by removing confusion in practices and giving consistency.

3.      Where is it used?

It can be used across different businesses and industries wherever information technology is being used to provide value and benefits.

4.      At what stage should organizations and companies go for ITIL?

No maturity or start up step is required. It can be implemented at any level.

5.      What size of organization should adopt ITIL framework?

Any organization can use this but I has proven to work best for medium to large websites.

6.      Certifications on ITIL?

It has five levels.

·         On entry level there is ITIL Foundation Certification.

·         On second level, there is ITIL Practitioner Certification.

·         On middle level, there is ITIL Intermediate Certification.  

·         On second last number, there is ITIL ExpertCertification.

·         On the top, there is ITIL Master Certification.

7.      Describe the ITIL Framework?

It is divided into five core areas:

ü  Service Strategy,

ü  Service Design,

ü  Service Transition,

ü  Service Operation

ü  Continual Service Improvement.

How many processes of ITIL Framework?

There are twenty five processes divided as follows:

Ø  ITIL Service Strategy

It comprises of Service Portfolio Management, Financial Management, and Strategy Management for IT Services, Demand Management, and Business Relationship Management.

Ø  ITIL Service Design:

Service Level Management, Service Catalog Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Supplier Management, and Design Coordination.

Ø  ITIL Service Transition:

Change Management, Change Evaluation, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, and Transition Planning and Support/Project Management.

Ø  ITIL Service Operation:

Incident Management, Event Management, Access Management, Request Fulfillment, and Problem Management.

Ø  ITIL Continual Service Improvement (CSI):

Process Evaluation, Definition of CSI Initiatives, and Monitoring CSI Initiatives.

How to check the efficiency is using all this?

v  ITIL provides Plan-Do-Check-Act Cycle to evaluate the efficiency of everything being done.

A person who works on it:

·         Identifies the strategy for improvement.

·         Defines what you will measure.

·         Gathers the data.

·         Processes the data.

·         Analyzes the information and data.

·         Presents and uses the information.

·         Implements improvement.

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