#ITSolve.Repairs

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A1708 Macbook Pro no Backlight Repair due to a failed Flexgate - https://it-solve.au/repair-cases/a1708-macbook-pro-no-backlight-repair-due-to-a-failed-flexgate/

Today we have a MacBook Pro 2018 for a flexgate repair in our Adelaide workshop. Although it’s a 2018 model, it is an absolutely delightful device to work on.

Did you know that the 2018 A1708 was the last Macbook with removable SSD storage? Thats right. The last Macbook allows data to be extracted by connecting the drive to another Macbook when an accident happens. And trust me, these accidents happen all the time. The amount of MacBooks with liquid damage we get daily, where customers want only the data is enormous.

Unfortunately, though, all the data is stored on an encrypted chip which is soldered onto the login board. So how do you get the data? The only options to recover such data are either Macbook Liquid Damage Repair or Macbook Data Recovery. And let me tell you, it’s neither easy nor cheap!

How and Why Macbook Flexgate fail?

Flexgate failure on Macbooks is a well-known issue, where the ribbon cable that carries a backlight voltage crimples and fails.

The ribbon cable that carries the Backlight voltage is very thin, as thin as a printer paper. On top of that with 2016-2018 models, Apple manufactured this cable slightly shorter due to being the first-gen display of its kind. Hence cable criples at the bending rea more than 90* and breaks.

Do I have a failed Flexgate on my Macbook?

An easy way to identify if the flexgate has failed on your Macbook is to check if there is a faint picture on the screen. Flexgate cable carries backlight signals,

no Flexgate = no Backlight

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How to fix Macbook black screen caused by Flexgate failure?

The flexgate failure on Macbooks is repairable and does not need a complete screen replacement. Although the cost can be slightly over half of the price of a Macbook Screen Replacement in Adelaide.

Unfortunately, fine soldering tools and lots of experience will be required to be able to resolder and extend the cable

IT-Solve specialises in Macbook Repairs in Adelaide, instead of a complete screen replacement, we attempt to repair and extend the cable. That way we are saving a complete screen assembly ending up in the landfill, as well as saving 40% of the cost of a new screen, win-win.

Repairing Flexgate on Macbook Pro in Adelaide

To be able to repair the flexgate on this Macbook in our Adelaide workshop, we had to cut off the bent broken bit and using a 0.1mm fine copper wire (as thin as a human hair) we extended the flexgate cable.

With extended and insulated cable. The backlight on this Macbook will not fail again.

Successful Flexgate Repair on a Macbook Pro in Adelaide

Another successful Macbook Flexgate Repair Adelaide!

These Macbooks are amazing, although have their fail points. They are much more reliable than the new Apple Silicone or T2 versions, which are overengineered and fail for no reason. Especially after a failed software update.

Worthy Macbook and will keep kicking for another couple of years with no issues!

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A1708 2017 Macbook Pro Not Turning on due to breadcrumb corrosion - https://it-solve.au/repair-cases/a1708-2017-macbook-pro-not-turning-on-due-to-breadcrumb-corrosion/

A1708 2017 Macbook Pro Not Turning on due to breadcrumb corrosion

A1708 2017 Macbook Pro Not Turning On causes

This week we had a 13″ Macbook Pro in our Adelaide Workshop. Unfortunately, it was not turning on and responding to the power button press.

A1708 2017 Macbook Pro showing 5V on the charger and not Turning On

Our not-so-fancy charger shows only 5V and no current consumption, immediately pointing us towards an electronic fault.

New generation USBc model Macbooks communicate with the charger all the time and if something is not going well within the Macbook they do not let the charger to output 20V. Instead, they limit the voltage to 5V to prevent any future damage or fire hazard.

Macbook Pro Not Turning on – the Repair process

Dust and organic materials visible on the not turning on A1708 2017 Macbook Pro logic board

We could immediately spot the abundance of dust on the bottom side of the logic board. Quite often this layer of dust traps organic materials like hair and breadcrumbs creating ideal ground to absorb humidity from the air.

There is one solution for such failure, and it is a Macbook Not Turning on Repair in Adelaide.

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A1708 2017 Macbook Pro Not Turning on Repair

Looking closely around the charging chips, we could spot oxidation towards the right side of the right CD3215 IC. Small oxidation like this one is most likely caused by breadcrumbs floating within the Macbook and an unlucky one getting stuck in the dust.

Unfortunately, organic materials have oil and other corrosive agents within them. When in contact with air, heat and electricity starts a chemical reaction known as oxidation. Once started, oxidation similar to rust, “eats” through the traces and interrupts signals required for those chips to work seamlessly.

Assembling and Testing A1708 2017 Macbook Pro after a Logic board Repair

Once the repair is complete, we can assemble the Macbook and run a full suite of diagnostics to ensure a reliable and timely repair in our Adelaide Macbook Repair workshop.

Successful A1708 2017 Macbook Pro Not Turning on Repair

A1708 2017 Macbook Pro Repaired, turns on and charging

Once assembled we could see that the charger now is communicating with the charging chips and is happy to provide 20V, together with 2.7A to charge the battery.

A1708 2017 Macbook Pro with Repaired Logic Board

We have completed this repair in a span of a day, Another Macbook is saved from ending up in the landfill!

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Data Recovery from Liquid damaged Macbook A1534 - https://it-solve.au/repair-cases/data-recovery-from-liquid-damaged-macbook-a1534/

Macbooks built after 2017 have integrated SSD chips, resulting in complications in data recovery from liquid-damaged MacBooks.

Liquid-damaged macbook A1534 not turning on – Data Recovery

Why is Macbook Data Recovery needed if it doesn’t turn on?

Unlike Magbooks without USBC ports, these Macbooks do not have removable storage. Hence we cannot just remove the storage and attach it to another Macbook in an attempt to retrieve the data.

Liquid-damaged Macbook A1534 is not turning on due to liquid damage.

There are mainly two ways to recover the data from not turning on Macbooks from this generation.

1. Recovering Data from not turning on Macbook – Removing Storage Chips

As guessed, this process requires desoldering SSD chips and shipping them to a specialised chip Data Recovery company. It is a very complex, hence costly process. Usually topping the $3000 mark.

Due to the time, cost and specialised third parties involved, we leave it as a final option once we drain all options.

2. Recovering Data from not turning on Macbook – Bringing Macbook back to life

Repairing the Macbook or at least bringing it to a vegetable state so that we can pull the data is the option we prefer. This ensures that we control the whole process and hence can control the quote and cost. As well as provide a much faster turnaround with less waste.

However, like the first method, it is complicated and requires specialised skills in understanding electronics, which were not meant to be taken apart, yet alone repaired or repurposed.

How to handle Liquid Spilled Macbook

Motherboard of Macbook A1534 with liquid damage signs on the board

The liquid is the worst enemy of any electronics. But let’s be realistic, accidents happen, and we do not live in a bubble. So it’s normal to spill something on the Macbook, we need to know how to handle the situation with as less damage as possible.

Unfortunately, due to misinformation regarding treating liquid-damaged Macbooks. We see more and more customers who let their liquid-damaged Macbooks dry. This is a big NO! We would highly advise reading what to do when spilled liquid on a Macbook

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Data Recovery from Liquid Damage Macbook by Repairing it

Removing the Logic Board of a Macbook A1534 after a liquid spill

As seen in the photo, liquid, while drying, turns into residue (the blue/green gunk). This residue is highly corrosive and conductive. Usually, within minutes of spillage while on or charging, it starts corroding traces and components. Hence quick action in Macbook Liquid Damage Repair is a must. If not treated on time, components inside short and Macbook either stop charging or completely seize functionality.

Liquid Residue on a Macbook A1534, corroding due to being left to dry

We need to immediately clean and rebuild/repair damaged traces and replace corroded/faulty components. Due to the integrated battery design – every minute we waste not repairing the Macbook is a reduced chance of a successful repair.

Macbook A1534 turning on after logic board repair

Once we repair the Macbook Logic Board, we can bring the device to a vegetable state with the aim of recovering the customer’s data.

Turning on Macbook A1534 after a successful Repair

The customer already purchased a new Macbook, but data is something stored on the logic board. And until Liquid Damaged Macbook is Repaired, there is no cost-economical way to extract the data from a dead Macbook.

Successfully Recovering Data from Not Turning on Liquid Damaged Macbook A1534

Testing Successfully Repaired liquid damaged Macbook A1534

After successfully bringing the Macbook back to life, we usually need to run extensive tests to ensure it is a reliable Macbook. After all, Repair is worth the cost only if we can be comfortable that the repair can hold at least 3-5 years, especially with the newest, more fragile laptop and Macbook builds.

Preparing Macbook A1534 for a Data Extraction

However, this was not the case with this Macbook. Our Adelaide customer has already moved to a new one; they only wanted the Data to be Recovered. Hence we can run data extraction straight from the customers’ Operating System and ensure there is no stone unturned and all data is extracted safely and securely.

Why can we not rely on USBc type Macbooks?

Recovering Data to an External USB Drive to be used on the new Macbook

New generation Macbooks are Slim, Sleek, Thin, Fast, Quiet, and Cool. What they are not is Reliable and Repairable! Apple takes every possible measure to overcomplicate the Macbooks, unnecessarily creating multiple failing points. As we mentioned at the beginning of this long post, we do not live in a vacuum, idyllic, accident-free bubble as Apple might.

These USBC Macbooks are designed to fail within 2-3 years of ownership, with or without “user-inflicted damage or error”, as Apple calls it.

Hence the best advice we can give any Macbook user is:

If you are after a reliable, lasting and easily repairable Macbook. Dig up your old magnetic charger Macbook from the cupboard, dust it off, and make it better than new. We can vouch that it will last longer than your brand-new one.

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HP Envy Hinge Repair - Left Hinge Separating - https://it-solve.au/repair-cases/hp-envy-hinge-repair-left-hinge-separating/

Why it is essential to Repair HP Envy 14 hinge ASAP

Recently we got this gorgeous HP Envy 14 for a Hinge Repair in our Adelaide ITSolve workshop.

Often we receive laptops for hinge replacements. This HP Envy with a broken hinge, coming for a Repair in our ITSolve Repairs Adelaide main Workshop, was no different case.

It is vital to tackle the separating hinge on HP Envy laptops as soon as possible. Otherwise, the pressure from the separating hinge will push the screen out and might cause the screen to crack.

If we crack the screen, that might add 600$ additional cost to the Laptop Hinge Repair Cost.

Why HP Envy Hinge Breaks and Needs a Repair

This is not a unique fault for HP Envy laptops. Most laptops might feel sturdy by the aluminium casing, but inside, the hinges are secured into a plastic hinge support, glued onto the aluminium back cover.

Usually, within two years of usage, the hinges would get clogged up with dust This dust will seize them up, causing strain to be transferred from the metal hinge to the weaker plastic hinge support.

We can easily compare the broken left hinge to the right hinge, which seems intact at first glance.

However, looking closely at the second threaded nut on the left, we can see how the plastics around it start cracking up. This will soon lead to the right side of this HP Envy hinge needing a Repair.

Why not replace back cover of the HP Envy with a broken hinge

Although replacing the back cover with a new one would be easier, we prefer to repair the HP broken Hinge Support.

The hinge s port is plastic. If we replace the back cover, it will fail within two years when the hinges seize up again.

Instead of replacing it, we prefer to spend more time and fix it more reliably.

HP Envy Hinge Repair process

Over the years, we tried to replace back cover and hinges, glue t e support, and even fuse the broken case together of HP Envy laptops. None yielded a reliable long-term solution.

Over the years, what worked was to create a metal-to-metal connection holding the hinge to the back cover and skip reliance on fragile plastic support altogether.

Runn ng aluminium rivets all the way through the back cover through the hinges is a more reliable way of doing HP Envy Hinge Repair in Adelaide. It ensures we skip the plastic hinge support altogether by sandwiching the hinge and back case.

Fitting all together while repairing HP Envy broken Hinge

The screws which hold the hinges in place come with low-profile flat heads. This is mainly due to the low-profile LCD panels newer laptops are using. It limits the free space available between the screen and the back cover.

These rivets are long, and unfortunately, it requires quite a few metalworking skills to ensure that once we place the screen there, it will fit nicely.

How to ensure HP Envy Hinges don’t break again

To ensure the longevity of this HP Envy Hinge Repair, we clean and oil the hinges. This, combined with stronger support of the hinge attached to the back cover, now have extremely durable hinges which can last years without straining any weak plastic parts.

Additionally, we also repaired the right hinges as well, to prevent any future breakdown of the right hinge support as well.

Of course, we should not forget why this failed in the first place. It is not HP Envy’s design fault. It is planned obsolescence on every model laptop out there. They are designed to fail, and if not serviced annually, we see these hinges barely lasting two years span.

Successful HP Envy Hinge Repair

Repairing the hinge, although it takes at least three times longer to replace the back cover, is a more reliable and resilient process. It ensures the life expectancy of the laptop is greatly increased instead of capped at another two years.

Just remember that lack of annual servicing is the reason why newer laptops fail so often. If it is not a broken hinge, it will most likely be a component failure due to overheating.

New laptops tend to be as thin as possible, reducing the time they clog up internally and overheat. On top of that, they are jammed up with powerful chips and not enough cooling. It’s not if but when they will overheat and fail.

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Dell Inspiron 7000 broken Hinge Repair - https://it-solve.au/repair-cases/dell-inspiron-7000-broken-hinge-repair/

A Dell Inspiron 7000 with a broken hinge was recently brought to our Adelaide ITSolve workshop for a Laptop Hinge Repair.

It’s crucial to address a separating hinge on Dell Inspiron laptops as soon as possible. Mainly because if left unrepaired, the pressure may break the screen. Separating hinge can push the screen out and cause it to crack. If the screen cracks, it could add an additional cost of up to $600 to the laptop hinge repair cost.

Reason for Dell Inspiron Hinge Failure

The hinge breaking and needing Dell Inspiron Hinge Repair is not unique to Dell laptops.

Laptops may feel sturdy due to the aluminium casing. However, industrial glue glues the hinge support onto the aluminium back cover.

Within two years of usage, the hinges may get clogged up with dust. Dust can seize hinges up and cause strain. This strain gets transferred from the metal hinge to the weaker plastic hinge support.

Dell Inspiron 700 Hinge Repair Process

Instead of replacing the back cover with a new one. We prefer to repair the broken hinge support, which may fail again within two years when the hinges seize up.

A reliable way to Repair Dell’s faulty Hinge

Our preferred method is to create a metal-to-metal connection. This connection holds the hinge to the back cover, bypassing the fragile plastic support altogether.

Running aluminium rivets through the back cover and hinges is a more reliable way of repairing the hinge of these Dell Inspiron laptops. Ensuring that we skip the glued hinge support altogether by sandwiching the hinge and back cover together is the most resilient way.

To ensure the longevity of the hinge repair, we clean and oil the hinges, combined with stronger hinge support attached to the back cover.

This results in extremely durable Dell Hinge Repair that can last years without straining any weakened glued parts. We also repaired the right hinge to prevent any future breakdown of the hinge support.

Successful Dell Inspiron Hinge Repair in Adelaide

It’s important to note that the lack of annual servicing is often why newer laptops fail.

It’s not Dell Inspiron laptops’ design fault but planned obsolescence on every model laptop out there. Check HP Envy with separating left hinge support we published recently.

They are designed to fail; if not serviced annually, we see these hinges barely lasting two years.

By repairing the hinge instead of replacing the back cover, we ensure a more reliable and resilient process that can greatly increase the life expectancy of the Dell Inspiron 7000.

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2018 Macbook not typing keys Repair - Keyboard Replacement - https://it-solve.au/repair-cases/2018-macbook-not-typing-keys-repair-keyboard-replacement/

Macbook keys not typing and fallen off

This week we had a 15″ Macbook Pro A1707 in our Adelaide Macbook Repair Workshop. Customer had spilled cola over the keyboard and trackpad nearly 3 years ago. It is a miracle that internal damage hasn’t occurred on the electronics.

Only couple keys on this Macbook were not typing correctly. As seen, the customer tried to remove the caps and clean underneath, but has damaged the mechanism and could not fit the keys back.

We highly advise any liquid damaged Macbooks not to be used and be cleaned and repaired within as quick as possible. Check the reasons why it is important to repair liquid damaged Macbook ASAP.

Inspecting logic board on liquid damaged A1707 Macbook Pro

First, we need to ensure there is no liquid residue remaining on the logic board itself. Although, it worked for 3 years after the spillage, we need to ensure there is no oxidation or corrosion on the board which might fail it.

A1707 Macbook Pro Keyboard Replacement Process

Removing Macbook Pro keyboard cover on A1707

Unfortunately individual non typing keys cannot be repaired with any laptops. However, there is one solution for keyboard failure, and it is a Macbook Keyboard Replacement in Adelaide.

New generation Macbook keyboards are riveted. Removal of these keyboards requires breaking it to pieces and prying it out. This can be a challenging procedure, as these bits are sharp and can bent the keyboard frame. Once bent, the feeling of the keyboard presses is not as smooth as before.

Prying out Macbook Pro A1707 keyboard as part of the replacement process

Once we pry out the keyboard, Which fells on pieces due to the PCB based design. We need to clear and remove all rivet bits and pieces.

Cleaning remaining bits from the faulty keyboard on Macbook Pro A1707

These little rivets cannot be riveted again, as they are part of the palmrest assembly. So we need to be quite innovative to get the keyboard fitted nicely. Otherwise it will be uneven.

Fitting new keyboard on Macbook Pro A1707

A1707 Macbook Pro Sticky Trackpad Repair

Additionally, we also noticed that the trackpad is bit sticky and not responsive as it should be. So we took it apart and cleaned it.

Trackpad has some residue and needed clean as liquid residue was interfering with the keyboard and trackpad controller.

We had to clean the trackpad and luckily there was no damaged traces and corroded components. So we did not had to replace the trackpad and clean was sufficient to bring it to fully functional state.

Successful A1707 Macbook Pro Keyboard Replacement

Successful A1707 Macbook Pro Keyboard Replacement

A1707 Macbook Keyboard was Replaced successfully in our Adelaide workshop took 2 days once we had the part ready to fit. However, overall result was great and the system is working as new, with both keyboard and trackpad.

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Acer SP314 Separating Screen Repair - https://it-solve.au/repair-cases/acer-sp314-separating-screen-repair/

Acer SP314 Separating Screen Repair

This week we got an Acer SP314 Separating Screen Repair in our Adelaide Workshop. An issue with this Acer Spin was that when the screen opened, it would start separating.

Acer SP314 Taking apart and disassembly

Taking apart Acer SP314-51 for a Broken Hinge Support Repair

Taking apart these models is a breeze, as Acer laptops are well-designed with the same type of screws all through the chassis.

Acer SP314 Taking the screen off for a hinge repair

Identifying fault on Acer SP314 Separating Screen

Acer SP314-51 Broken Hinge Support

There is one solution for such failure, and it is Laptop Hinge Repair. The hinge support of laptops is usually plastic. When the hinge gathers dust and becomes stiff, inevitably, the pressure is transferred from the hinge to the plastic hinge support. As a result, it cracks and snaps together with the fused nuts.

Acer SP314-51 Broken Hinge Support Repair

Acer SP314-51 Left hinge support snapped.

Both hinge support seems to have snapped cleanly. Hence both sides will need to be repaired.

Acer SP314-51 Cracked plastic on hinge support nuts

As seen above, the plastic which holds the fused nuts is also weak and cracks over time under the pressure of stiff hinges. Hence we prefer not to replace the complete back cover.

Acer SP314-51 Broken Hinge Support Repair

Additionally, we need to clean and oil the stiff hinges. Otherwise, they will apply additional pressure to the back cover, which might crack.

Acer SP314 Separating Screen Repair Process

Acer SP314-51 drilling through broken hinge support.

Our first step is to drill through the back cover to make way for rivets.

Acer SP314-51 riveting the back cover

Riveting the back cover requires correct size rivets as smaller or longer rivets will not fit correctly and will cause the back cover to stay separated.

Acer SP314-51 Riveting Broken Hinge Support

Acer SP314-51 Riveted Broken Hinge Support

Shaving excess rivet of Acer SP314-51 Hinge Repair

We also had to repeat this process for the left hinge support, which was also broken.

Shaving excess rivet from Acer SP314-51 during Broken Hinge Support Repair

Successful Acer SP314 Separating Screen Repair

Rather than replacing the back cover, which will break under pressure. We prefer to run aluminium rivets through the back cover. This way, we ensure stable and long-lasting repair.

Acer SP314-51 with Riveted Hinge Supports

This process is completed within a day or two in our Adelaide Laptop Repair Workshop.

Acer SP314-51 Broken Hinge Support Repair

The last step is to do open-close tests and let the laptop run on some tests to ensure everything works as expected.

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Lenovo Yoga 9 14ITL5 Sticky Keyboard Replacement - https://it-solve.au/repair-cases/lenovo-yoga-9-14itl5-sticky-keyboard-replacement/

Lenovo Yoga 9 Sticky Keyboard after spilled Juice

Lenovo Yoga 9 Sticky Keyboard after spilled Juice

This week we received this Lenovo Yoga 9 14ITL5 with a Sticky Keyboard after spilled Orange Juice. Liquid damage on Laptops and Macbook water damage Repair are so typical that we fixed repair costs and prices based on a fault for a quick quote and turnarounds.

Lenovo Yoga 9 disassembly and taking apart

The first thing to ensure after spilling liquid on any electronics, let alone a thin Lenovo Yoga 9 laptop is to disconnect the battery and not feed any power to the system until the oxidation is clean. We have explained it in detail in What to do when spilled liquid on a Laptop article we wrote a while ago.

Lenovo Yoga 9 Keyboard Replacement Process

Stripping down Lenovo Yoga 9 for a Keyboard Replacement

There is one solution for Laptop Keyboard Failure, and it is a Laptop Keyboard Replacement in Adelaide.

In some cases we can clean those sticky keys. However, if multiple keys are exposed (lots of liquid spilled over them), we prefer to replace the keyboard as it will eventually fail.

Lenovo Yoga 9 with removed keyboard backlight

The good design of this keyboard is that the keyboard is attach to the palmrest with screws, which is a breeze to work on compared to Macbook keyboard replacements. Apple uses rivets to secure the keyboard to the palmrest, which is a pain to remove, pushing Apple to generate unnecessary eWaste by replacing the palmrest, battery and keyboard simultaneously.

Removing Keyboard from Lenovo Yoga 9 14ITL5

After removing each of those tiny screws, the keyboard comes straight off, and we can clean all that juice residue around the palmrest. While at it, we also disinfect and clean the laptop from liquid oxidation and residue.

Lenovo Yoga 9 fitting new Keyboard

Successful Lenovo Yoga 9 Keyboard Replacement

Lenovo Yoga 9 14ITL5 Repaired and Keyboard Replaced

This process is complete within a day in our Adelaide Laptop Repair Workshop once we have the keyboard in stock.

The last step is to run keyboard tests and let it complete a couple hours of streaming tests. This way, we inspect for manufacturing faults.

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Lenovo Yoga 9 14ITL5 Sticky Keyboard Replacement - https://it-solve.au/repair-cases/lenovo-yoga-9-14itl5-sticky-keyboard-replacement/

Lenovo Yoga 9 Sticky Keyboard after spilled Juice

Lenovo Yoga 9 Sticky Keyboard after spilled Juice

This week we received this Lenovo Yoga 9 14ITL5 with a Sticky Keyboard after spilled Orange Juice. Liquid damage on Laptops and Macbook water damage Repair are so typical that we fixed repair costs and prices based on a fault for a quick quote and turnarounds.

Lenovo Yoga 9 disassembly and taking apart

The first thing to ensure after spilling liquid on any electronics, let alone a thin Lenovo Yoga 9 laptop is to disconnect the battery and not feed any power to the system until the oxidation is clean. We have explained it in detail in What to do when spilled liquid on a Laptop article we wrote a while ago.

Lenovo Yoga 9 Keyboard Replacement Process

Stripping down Lenovo Yoga 9 for a Keyboard Replacement

There is one solution for Laptop Keyboard Failure, and it is a Laptop Keyboard Replacement in Adelaide.

In some cases we can clean those sticky keys. However, if multiple keys are exposed (lots of liquid spilled over them), we prefer to replace the keyboard as it will eventually fail.

Lenovo Yoga 9 with removed keyboard backlight

The good design of this keyboard is that the keyboard is attach to the palmrest with screws, which is a breeze to work on compared to Macbook keyboard replacements. Apple uses rivets to secure the keyboard to the palmrest, which is a pain to remove, pushing Apple to generate unnecessary eWaste by replacing the palmrest, battery and keyboard simultaneously.

Removing Keyboard from Lenovo Yoga 9 14ITL5

After removing each of those tiny screws, the keyboard comes straight off, and we can clean all that juice residue around the palmrest. While at it, we also disinfect and clean the laptop from liquid oxidation and residue.

Lenovo Yoga 9 fitting new Keyboard

Successful Lenovo Yoga 9 Keyboard Replacement

Lenovo Yoga 9 14ITL5 Repaired and Keyboard Replaced

This process is complete within a day in our Adelaide Laptop Repair Workshop once we have the keyboard in stock.

The last step is to run keyboard tests and let it complete a couple hours of streaming tests. This way, we inspect for manufacturing faults.

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Acer SP314 Separating Screen Repair - https://it-solve.au/repair-cases/acer-sp314-separating-screen-repair/

Acer SP314 Separating Screen Repair

This week we got an Acer SP314 Separating Screen Repair in our Adelaide Workshop. An issue with this Acer Spin was that when the screen opened, it would start separating.

Acer SP314 Taking apart and disassembly

Taking apart Acer SP314-51 for a Broken Hinge Support Repair

Taking apart these models is a breeze, as Acer laptops are well-designed with the same type of screws all through the chassis.

Acer SP314 Taking the screen off for a hinge repair

Identifying fault on Acer SP314 Separating Screen

Acer SP314-51 Broken Hinge Support

There is one solution for such failure, and it is Laptop Hinge Repair. The hinge support of laptops is usually plastic. When the hinge gathers dust and becomes stiff, inevitably, the pressure is transferred from the hinge to the plastic hinge support. As a result, it cracks and snaps together with the fused nuts.

Acer SP314-51 Broken Hinge Support Repair

Acer SP314-51 Left hinge support snapped.

Both hinge support seems to have snapped cleanly. Hence both sides will need to be repaired.

Acer SP314-51 Cracked plastic on hinge support nuts

As seen above, the plastic which holds the fused nuts is also weak and cracks over time under the pressure of stiff hinges. Hence we prefer not to replace the complete back cover.

Acer SP314-51 Broken Hinge Support Repair

Additionally, we need to clean and oil the stiff hinges. Otherwise, they will apply additional pressure to the back cover, which might crack.

Acer SP314 Separating Screen Repair Process

Acer SP314-51 drilling through broken hinge support.

Our first step is to drill through the back cover to make way for rivets.

Acer SP314-51 riveting the back cover

Riveting the back cover requires correct size rivets as smaller or longer rivets will not fit correctly and will cause the back cover to stay separated.

Acer SP314-51 Riveting Broken Hinge Support

Acer SP314-51 Riveted Broken Hinge Support

Shaving excess rivet of Acer SP314-51 Hinge Repair

We also had to repeat this process for the left hinge support, which was also broken.

Shaving excess rivet from Acer SP314-51 during Broken Hinge Support Repair

Successful Acer SP314 Separating Screen Repair

Rather than replacing the back cover, which will break under pressure. We prefer to run aluminium rivets through the back cover. This way, we ensure stable and long-lasting repair.

Acer SP314-51 with Riveted Hinge Supports

This process is completed within a day or two in our Adelaide Laptop Repair Workshop.

Acer SP314-51 Broken Hinge Support Repair

The last step is to do open-close tests and let the laptop run on some tests to ensure everything works as expected.

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Want to see the action?

Check how this repair is done on our social media.

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Facebook

Follow us to see similar cases at #itsolverepairs

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Lenovo Yoga 9 14ITL5 Sticky Keyboard Replacement - https://it-solve.au/repair-cases/lenovo-yoga-9-14itl5-sticky-keyboard-replacement/

Lenovo Yoga 9 Sticky Keyboard after spilled Juice

Lenovo Yoga 9 Sticky Keyboard after spilled Juice

This week we received this Lenovo Yoga 9 14ITL5 with a Sticky Keyboard after spilled Orange Juice. Liquid damage on Laptops and Macbook water damage Repair are so typical that we fixed repair costs and prices based on a fault for a quick quote and turnarounds.

Lenovo Yoga 9 disassembly and taking apart

The first thing to ensure after spilling liquid on any electronics, let alone a thin Lenovo Yoga 9 laptop is to disconnect the battery and not feed any power to the system until the oxidation is clean. We have explained it in detail in What to do when spilled liquid on a Laptop article we wrote a while ago.

Lenovo Yoga 9 Keyboard Replacement Process

Stripping down Lenovo Yoga 9 for a Keyboard Replacement

There is one solution for Laptop Keyboard Failure, and it is a Laptop Keyboard Replacement in Adelaide.

In some cases we can clean those sticky keys. However, if multiple keys are exposed (lots of liquid spilled over them), we prefer to replace the keyboard as it will eventually fail.

Lenovo Yoga 9 with removed keyboard backlight

The good design of this keyboard is that the keyboard is attach to the palmrest with screws, which is a breeze to work on compared to Macbook keyboard replacements. Apple uses rivets to secure the keyboard to the palmrest, which is a pain to remove, pushing Apple to generate unnecessary eWaste by replacing the palmrest, battery and keyboard simultaneously.

Removing Keyboard from Lenovo Yoga 9 14ITL5

After removing each of those tiny screws, the keyboard comes straight off, and we can clean all that juice residue around the palmrest. While at it, we also disinfect and clean the laptop from liquid oxidation and residue.

Lenovo Yoga 9 fitting new Keyboard

Successful Lenovo Yoga 9 Keyboard Replacement

Lenovo Yoga 9 14ITL5 Repaired and Keyboard Replaced

This process is complete within a day in our Adelaide Laptop Repair Workshop once we have the keyboard in stock.

The last step is to run keyboard tests and let it complete a couple hours of streaming tests. This way, we inspect for manufacturing faults.

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A1990 Macbook Pro Not turning on Repair - https://it-solve.au/repair-cases/a1990-macbook-pro-not-turning-on-repair/

Spotlight of this week’s repairs is this A1990 Macbook Pro Not Turning On Repair. When we look at the Macbook, although it’s a 2018 model, it looks like it has just been bought new.

ITSolve Repairs specialise in Macbook Repairs in Adelaide

Identifying fault on 15″ 2018 Macbook Pro A1990

IT-Solve is the leading Macbook Repair Centre in Adelaide. Our workshop is equipped with state-of-the-art troubleshooting and repair equipment. We can identify and replace those failed individual components instead of the complete motherboard of the Macbook.

This was exactly what this user had been advised when they went to the Authorised Apple Repair Centre here in Adelaide. The quote was close to the replacement value of the Macbook. No wonder why more and more people just buy a new one instead.

Perhaps that’s Apple’s way of selling more Macbooks and generating more e-waste. But it is staggering the mindset damage it does to people. Who leaves Apple Genius Bar convinced that they need a new Macbook every two years!?

Locating Fault on A1990 Macbook Pro Not turning on Repair

Macbook Pro Not turning on with USBc Meter stuck at 5V 0.02A

When we connected the Macbook to our USBc meter charger, we could immediately detect that neither charging nor turning on circuit was initiating. The Macbook is stuck on 5V 0.02A. This tells us that the USBc chips, which are CD3215C with this model, are not negotiating the PD protocol. Either one or more of them is faulty. Alternatively, they detect a short circuit down the line and enter protection mode.

A1990 Macbook Pro Not Turning On Repair

Later one is easier to detect and resolve, so let’s start with that. We can start measuring the fuses and big coils first, as they are on the major artillery lines.

A1990 Macbook Pro Not turning On – Identifying fault location

Detected a short circuit on the PPBUS_G3H line of A1990 Macbook Pro Not Turning On Repair

Straight forward, we located a dead short on the Macbook’s PPBUS_G3H line, this indicates a shorted component on this line. However, the PPBUS_G3H line is one of the most populated, and thousands of components must be hanging on this branch.

An easier way to locate it is to disconnect the PPBUS_G3H line from more sensitive parts of the circuit by lifting up the fuses and injecting voltage into the line.

Video of locating a short circuit on a Macbook Pro with an IR Thermal Camera by Injecting voltage

By following Ohm’s law, with such low resistance, we should get a component emitting heat when under stress. With thousands of components populated so densely on this board, it’s almost impossible to detect 60-70*C heat by touch. So we rely on our IR Temperature Camera to detect minor heat disturbances.

A1990 Macbook Pro Logic Board ready to replace the shorted capacitor

Long gone are days when fuses would blow or magic smoke escaping would indicate where the blown components were. Especially with short circuit protection on chips and constant current sensing lines all over the place, they all go into protection mode when there is some disturbance in the force.

A1990 Macbook Pro Not turning On Repair Process

Video of Locating and Replacing shorted Capacitor on Macbook Pro A1990

We located and replaced the shorting capacitor, which seemed to draw all that current through itself. Hence it was glowing like a bulb.

Macbook Pro communicates as expected with USBc and turns on

Looking at the USBc meter now, PD protocol communication is achieved and provides 20V as expected.

Quick test Macbook Pro after repair

The next step is to check quickly before we assemble for further tests. Once it turns on and all seems fine, we can go ahead and assemble it.

Successful A1990 Macbook Pro Not turning On Repair

A1990 Macbook Pro was Repaired, and Diagnostics passing

Running all diagnostics yielded a successful result. So we were good to go and test the remaining of the system.

After a couple of hours of testing, we could see the repair was successful, so we could inform the customer.

The root cause of A1990 Macbook Pro Not turning On Failure

Successful A1990 Macbook Pro Not Turning On Repair

In final words, this Macbook was barely used for anything else than a media system. Most likely with a closed screen on a desk connected to a media system, if we had to guess. Considering that it has such a powerful GPU and CPU – it emits lots of heat. Although it was not much dusty inside, the closed system generated lots of heat which could not escape quickly enough. Add on that prolonged streaming they tend to heat and stress those filtering capacitors on the logic board.

[it-solve]

2017 iMac Not Loading Repair - Turning on with forbidden circle sign - https://it-solve.au/repair-cases/2017-imac-not-loading-repair-turning-on-with-forbidden-circle-sign/

iMac Not Loading Repair

2017 iMac Not Loading Repair – Turning on with forbidden circle sign

Interesting case of an 2017 iMac not Loading Repair where the iMac turns on with a forbidden circle sign. These 2017 iMacs are flagship models of Apple and although couple years old their 5K screen and powerful specs brightens up.

21.5 iMac hard drive health indicators shows failing hard drive

Looking at the health indicators of the hard drive, it is clear that the drive is failing. When drive fails, operating system install on it will be unstable

2017 iMac Not Loading Repair Process

21.5 iMac failed hard drive

There is one solution for such failure, and it is a Slow iMac Repair in Adelaide.

Drive with 10k working hours, should not fail so drastically. But looking at the indicators they also show that the system was overheating heavily. This must have caused drive mechanism to fail and cause operating system failing.

2017 iMac loaded with a service system shows internal drive structure damaged.

We want to load a service system and check if we can access customer’s data. Apart than repairing the system we also need to recover the data as customer did not have a recent backup.

iMac file system verify or repair failed

This tells us that the drive is so badly damaged that we cannot even get the data by standard means.

After discussing with the customer they were happy with us to do a data recovery on the drive. As well as repair the iMac.

Although new iMac is already out, and this is 5 year old models, the 2010-2019 iMacs are one of the most resilient models. They do come with an active cooling. Unlike new iMac’s which are essentially a thin screen with Macbook Air motherboard glued at the back. With no upgradable or modular parts.

iMac Not Loading Repair – Taking it Apart

Removing glued in screen on 2017 iMac

Removing the screen on these iMacs is a delicate process. We have seen lots of customers cracking the screen while trying to separate the glue. It is a similar to a iPad or Phone screen which is glued in to the case, with a difference that the screen has about a 4kg of weight to it.

Sliced opened 2017 iMac for an SSD upgrade

Once we sliced through the glue, we can remove the screen and peek inside of the iMac. Immediately we can spot the amount of dust collected within.

21.5 2017 iMac taken apart for SSD upgrade

This is a common issue, due to the thin design of these iMacs. Thinner they get, essentially faster they clog up. Apple introduced fannless design to tackle the issue with the new iMacs, however components still generate enormous amount of heat, and inevitably when a newer operating system comes along it will cause serious overheating problems, which we start seeing with A2337 model Macbook Airs.

Removing a failed drive of 2017 iMac

Following step is to remove the failed drive and replace it with an SSD. Which not only will provide a faster response times, but also will ensure customer data is safe once it is recovered and transferred onto.

Replacing internal drive with an SSD

We trust this brand due to its longevity and reliability. Although we had to choose half of the customer storage size due to the limited budget, most of the of the shelf iMac’s come with 500GB SSD and will be sufficient for customers usage.

Installed SSD on 2017 iMac

With installed SSD and freshly installed Monterey now we can move into recovering the data from the failed Hard Drive

Recovering data from Failed iMac Hard Drive

Recovering iMac Data…

Luckily although with a corrupted file structure, we still be able to access most of the data. Customer was happy for a partial data recovery and we managed to extract the data onto an external drive, which then can be used as a Time Machine backup.

12 hours iMac Data Recovery Sprint

After 12 hours of data recovery we managed to extract over 90% of customer’s data from the failing drive. Poor thing managed to hold itself for so long.

Successful iMac not loading Repair

Successfully Repaired 2017 iMac with not loading fault after a failed hard drive

Within 24 hours we had this gorgeous iMac repaired and ready to be returned to its owner. We collected it and returned it back to the customer in record time with data recovered and fresh Monterey system installed

[it-solve]

2013 Slow Mac Mini Repair - SSD Upgrade - https://it-solve.au/repair-cases/2013-slow-mac-mini-repair-ssd-upgrade/

This week we got a 2013 Slow Mac Mini Repair in our Adelaide workshop. This is the last generation Mac Mini with an upgradable RAM and HDD. These Mac Minis run on a regular mechanical hard drive, which tends to deteriorate over time and requires a replacement.

2013 Mac Mini Repair – Deteriorating Hard Drive Health, causing slow system

Luckily, this is a repairable Mac Mini, and the customer is not bound to purchase a new one every time it fails.

2013 Slow Mac Mini Repair Process

Disassembling 2013 Mac Mini for a Repair

The first step, of course, is to take it apart. These devices are small, and everything is jam-packed inside.

With some patience, we can get into the motherboard by removing the fan and the wifi antenna shield.

Sliding and removing motherboard on 2013 Mac Mini Repair

Servicing 2013 Slow Mac Mini while for a Repair

Once all cables are detached, we can slide out the board carefully. This way, we can service the system. This Mac Mini runs CAD Architect software, one can imagine the heat it generates regularly. No wonder why the hard drive is failing and causing the system to lag and work slow.

2013 Mac Mini Logic Board

As we can see, the logic board of the Mac is very dusty. But most importantly, the thermal paste must have completely dry through the years.

Dried up thermal compound overheating 2013 Mac Mini Repair

Therefore, servicing these great machines is of paramount importance. Undoubtedly, any device with limited airflow due to the thin design should go for service annually.

Cleaning and reapplying thermal compound on a 2013 Mac Mini

Repairing Slow 2013 Mac Mini

The cause for the slow and laggy response from this Mac Mini is its mechanical drive. Over the years, it reaches the end of its lifespan and reduces its read/write speed. As a result, this affects each program that runs on it. Causing them to respond extremely slow.

2013 Mac Mini Repair – Slow System upgrade to SSD

Most importantly, it inevitably bounds a permanent failure, which, if not watched on time, may cause the drive to seize functionality and loss of data.

Imaging existing Software and Data on a slow 2013 Mac Mini Repair

Successful 2013 Slow Mac Mini Repair

Running extensive tests on a 2013 Mac Mini

It was crucial that the customer brought this Mac Mini for repair before it ultimately failed the hard drive. This way, we can now image the existing Operating System, Software and Data onto the replaced SSD.

Imaged Software and Data on a Slow Mac Mini with upgraded SSD

Imagine the agony customer would have to go through to replace and reinstall all that software accumulated since 2013. Most notably, all those licenses distributed as one-off purchases cost him thousands back then. Now, all that software is on subscription bases, which does not allow you to own them. And in the long run, costs are tens of times more than one-off purchases.

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A2179 Macbook Not Clicking Trackpad Repair - https://it-solve.au/repair-cases/a2179-macbook-not-clicking-trackpad-repair/

A2179 Macbook Not Clicking Trackpad Repair

A2179 Macbook Not Clicking Trackpad Fault

The trackpad on new generation Macbooks has two inductive circles which provide haptic feedback when clicked. Unlike previous magnetic charger generation Macbooks, which had a button in the middle.

USB-C Model Macbook Trackpad Mechanism

This mechanism contains a glass surface where the user clicks and electronics underneath which engage coils to respond back with vibration when clicked.

After a liquid spillage over the Macbook trackpad or/and Macbook Keyboard, we see the trackpad moving or jumping erratically.

At other times like this, the A2179 Macbook arrived with Not Clicking Trackpad for a Repair in our Adelaide workshop. The trackpad is functioning fine but not clicking on the right side.

A2179 Macbook Not Clicking Trackpad Repair Process

A2179 Macbook Not Clicking Trackpad Repair – Removed Trackpad

This results from Liquid Damage and requires a Macbook Liquid Damage Repair in Adelaide.

Most of the time, we can repair the trackpad depending on the extent of the damage by performing either only Macbook Liquid Clean or Macbook Electronic Repair.

A2179 Macbook Not Clicking Trackpad Repair – Under a microscope

If we look at the trackpad under a Microscope, we can see the extent of the oxidation over one of the taptic coils. The blueish and greenish material is oxidation caused by liquid damage over electronics.

After spilled liquid over electronics dies out, it turns into residue. This residue keeps corroding within the device, the same as rust corrodes on metal and keeps destroying copper traces that it may have spilled over.

It doesn’t take years to corrode but minutes or hours, unlike rust. Hence we highly advise following our FAQ regarding spilled liquid on a Macbook if electronic savvy. Otherwise, bring it to IT-Solve to get it Repaired ASAP.

A2179 Macbook Not Clicking Trackpad Repair

Unlike cleaning oxidation from a trackpad, this process requires electronic work such as soldering and recreating traces. Hence falls under Logic Board Repair Category.

A2179 Macbook ready to fit repaired trackpad

With a repaired trackpad, we are ready to assemble the Macbook. But before we do so, we want to test the keyboard and run an eye on the internals to ensure there is no liquid residue over other electronics.

The last test ensures the keyboard also functions as liquid landed directly over it.

Successful A2179 Macbook Not Clicking Trackpad Repair

Assembled and Repaired A2179 Macbook came for a Not Clicking Trackpad Repair

This process is complete within a day or two in our Adelaide Mac Repair Workshop, depending on the complexity of the damage and parts availability.

We post some shorts of our repairs on our social media channels. You can watch the process there if interested.

[it-solve]

Macbook Pro A1706 Battery Service Recommended Repair - https://it-solve.au/repair-cases/macbook-pro-a1706-battery-service-recommended-repair/

Macbook Pro A1706 Battery Service Recommended Message

Macbook Pro A1706 Battery Replacement – Service Recommended

Batteries on Macbooks are built upon pouch cells, which are glued into the case. If not serviced regularly they are exposed to continuous heat, which, apart from reducing the battery’s lifespan, can also expand the cells.

Expanded battery, bouging up the bottom cover of an A1706 Macbook Pro

This can be pretty dangerous, especially if the customer is planning to fly in an aeroplane. High altitude may cause expanded batteries to contract and catch fire.

Trackpad not clicking on a Macbook Pro A1706 due to expanded battery cells

Macbook Pro A1706 Battery Service Recommended Repair Process

There is one solution for such failure, and it is a Macbook Battery Replacement in Adelaide.

New generation Macbook batteries are glued in. Removal requires prying the cells out. This can be challenging and risky, as these cells are flammable, especially if they are boughed. If we damage the pouch while removing it, we can easily cause a fire.

Macbook Pro A1706 expanded battery pouch.

If we look closely, we can see how the battery pouches start expanding and how dusty the MacBook’s internals are.

Macbook Pro A1706 with expanded cells

Removing an expanded battery on Macbook requires delicate force to release the adhesive.

Removing battery of A1708

We can clean and prepare the area for the new battery with the removed batteries.

Macbook Pro A1706 with removed battery

With so many low-quality clones on eBay and Amazon, we need to be careful what battery we fit in our Macbooks. As Apple doesn’t sell individual parts, we rely on Manufacturers who pass accreditation and can provide high-quality Macbook Batteries.

Successful Macbook Pro A1706 Battery Service Recommended Repair

Macbook Pro A1706 with a fitted brand new battery

This process is complete within a day in our Adelaide Mac Repair Workshop once we have the battery in stock.

Macbook Pro A1706 Battery Health State

The last step is to run battery tests and let it complete a couple of cycles. This way, we insect for manufacturing faults.