#IVR Solutions Interactive Voice Response IVR is a technology voice messages Text to Speech Benefits of IVR Solution Features of IVR Solution

[ipcommunications]

A Detailed Guide on Cloud Phone Systems or Cloud Solutions

Cloud-based phone systems have become immensely popular in businesses across the globe. Several service providers have jumped into the business and offering cloud phone systems based on VoIP technology. This has only helped companies to cut down business communication-related expenditures and, at the same time, enjoy better flexibility and scalability.

What Are Cloud-Based Phone Systems?

Cloud-based phone systems or cloud solutions are a kind of telephone service that allows businesses to place calls over the Internet. Cloud phone solutions are hosted outside secure data centers, and the benefit is that companies will not have to install any hardware at the workplace or hire a team to manage it. It is also given the name of cloud PBX or hosted PBX, but the difference is that it uses VoIP technology to manage calls over the cloud IP network.

Do You Seriously Need A Cloud Phone System?

There is no doubt that secure cloud systems can be beneficial for businesses as they trim down expenditures and ensure smooth performance. These phone systems are suitable for small businesses and large corporations also. While determining whether you need it or not, here are a few points to keep in mind.

•       The Available Equipment

•       The Telecommunication Budget

•       Requirements Related To Flexibility

•       Requirements Related To Business Scalability

•       Level of Control You Want Over the Business Communication System

Features of Cloud Solutions

These systems are highly advanced and have features that are not seen in the traditional phone or on premise PBX systems. As a business owner, you will get the flexibility to add and remove parts as per your business’s requirements. Some major functions found in cloud solutions are listed below.

•       Unified Communication

•       Inexpensive International Calling

•       Video Conferencing To Make Remote Working Easier

•       Multiple Device Support

•       Instant Messaging To Several Devices in One Click

•       Artificial Intelligence like Converting Speech-To-Text and Performing Sentiment Analysis

•       Auto Attendant

•       Collaboration Features

•       Virtual Voicemail

•       Voicemail to Email Transcription

•       Sip Forking

•       Ring Groups Integration

•       Block List and Allow List

•       Interactive Voice Response or IVR

•       Direct Inward Dialling or DID

With these features, these cloud solutions offer several benefits, like they become a cost-saving decision. Businesses can also be assured of full-proof security and ease of use. With these cloud solutions, they have access to the latest telecommunication features, and also these cloud solutions are highly flexible and scalable.

[nettyfish]

Interactive IVR – Segregate Customer Calls

[vitelglobalindia]

What Is IVR (Interactive Voice Response) & How Does It Work?

IVR stands for Interactive Voice Response. Generally found business systems mostly used by customer care teams, IVR has many benefits to offer. Let’s discuss this creative digital feature in this blog.

What is IVR?

Interactive Voice Response is a set of recorded messages in voice (or sometimes text-to-voice technology) interface that keeps the callers engaged when there is a high call flow. IVR interface in most cases allows the caller to opt and access information without any assistance. 

In case, the caller is not able to get the information that he is looking for with IVR, then the call will be routed to a live agent for better assistance. If a company integrates their software with IVR, this helps in increasing the call flow while minimizing the wait time. All this leads to the intended customer satisfaction.

The IVR software can be customized by changing the programmed menu. In the present day, technology is advancing and new forms are being developed. Using them, the caller can not only choose from the pre-programmed menu (touch tone system) but also can place his request verbally. The software, through speech recognition, can respond.  

Thanks to the technology that IVR system would enhance the quality of the call, customer engagement and also solution by providing access to the information. 

How Does IVR Work?

Before constructing an IVR system, there is a need for some basic components.

A TCP or an IP network to provide internet/intranet to the system.

There must be a dedicated database to provide the required data

A server where all the IVR applications go live. This server can host multiple applications simultaneously.

Types of IVRs:

Touch Tone Replacement IVR:

This is the most common system used. The touch tone system enables the customer to choose the options by pressing the numbers as per the guidance given by IVR.

Directed Language IVR:

The directed language IVR system is pre-programmed with certain verbal prompts. For example, if the customer is already in the route, then the system might ask him verbally to choose between 2 options provided and the customer must choose.

Natural language IVR:

This is the advanced technology in IVR where the system will ask the question about what the customer is looking for and the customer might answer with his interest to access the information.

What are the Benefits of the Interactive Voice Response?

In fact, IVR has a lot of benefits to offer any organization. This automation tool has competitive advantages to ensure customer satisfaction. Some of the key benefits are listed below.

Security:

Regarding technology, advancement is always better. Some IVR systems ask for voice recognition to validate the customer identity. Such a feature will add an extra layer of security to the database protecting the sensitive personal information of the individuals as well as the company. 

Low Operational Costs:

The Interactive Voice Response is very cost effective and find how! No organization can completely rely on a human resource every time. As this is an automated system used to keep the customer engaged or solve the customer’s concern if possible. It helps in controlling the call flow at times. Also, this will create a way for the customer to access the information in the off-peak hours such as holidays and non-working hours.

Call Routing:

The IVR system provides required information to the customer and if the customer still wants to know more than the information in the pre-programmed system, the customer's call will be routed to the representative. 

Minimal Errors:

It can stop errors happening because the call routing or controlling is not done by a human representative but by the system entirely. This measure can minimize any errors that used to take place.

What are the limitations of IVR?

Unwanted Communication: 

If the customer is already in rage, due to any flaw in the product or your service, he will not be ready for this IVR to listen. This automated voice response might frustrate him more as there is no one to understand his problem.

Long Call Duration:

Everything has its own flaws when it comes live. Even if the service is decorated by advanced technology, it is generalized for most common and frequently asked questions. For the IVR system to completely present the available services, customers might feel like they are forced to listen to unnecessary data.

Complex Options:

Customer satisfaction would be affected most of the time as the customer might want to reach out to one option out of all provided. As the motive of the IVR is understandable to current customers (to streamline the call flow in the call centers), this might annoy the customers while listening to the more complex IVR menu.

Conclusion:

As we know, every product or service has its benefits and limitations, it is better to validate its worth by comparing between pros and cons so that one among them could be preferred. But every advancement in technology would help to cut down the cons in the way to make the users and their customers satisfied.

[voiptechsolutions]

New VoIP Technologies to Watch Out in 2021! The Trends To Follow

How can your business, products, or services reach your target audience? Well, there must be a two-way communication channel that connects customers with the business. With companies coming out of their comfort zone and willing to compete in the international market, communication has become more important than ever. And, to make instant HD calling and establish better communication possible, they are in need of a business phone system that has the power of the cloud and features to collaborate. VoIP Phone Systems have all the parameters that businesses these days have been looking for. VoIP Technologies undoubtedly has become the most preferred and advanced communication infrastructure for business, belonging to all walks of life. Thanks to its advanced VoIP technology and its sheer benefits that not only contribute to cost-savings but also provide flexibility to work from any remote location with better efficiency. Let’s know more about VoIP VoIP Technologies. As a business owner, you have a long way to go. So, you must leverage the benefits of the latest VoIP technologies in order to get the most out of your investment. Now one thing that would be resounding in your brain, what are the New VoIP Technologies to Watch Out in 2021? To help you out, we have come up with top VoIP trends that you should look for: The benefits of AI-Driven Technologies: More power to the VoIP phone systems with the integration of artificial intelligence. Now, you can expect to deliver better services from your VoIP service providers that ultimately help users to develop more business insights. With the help of AI, you can easily evaluate the call quality by identifying the reasons for the same and troubleshooting problems in real-time. In addition to this, you can find a solution to low bandwidth and fix it, correct the faulty network configuration, and solve issues like high-latency rate — and for that, you won't be needing any kind of human intervention. Better calling options and minimum interruption - you couldn’t have asked for anything else. The call answering capabilities can be taken to the next level with the natural language processing technology, be it through voice assisting (e.g., Alexa, Cortana, Siri) by call recording for future reference. When it comes to enterprise-oriented VoIP apps, businesses can use voice bots to answer the Frequently Asked Questions (FAQ) and other business-related queries. This way you can be available 24/7 for your customers and for that you need extra resources. Callers get a quick response, and live agents get more time to solve some serious issues that indeed contribute to improving your customer CX. With AI-powered communication programs, you can check out the text correspondence with detailed analysis, by recognizing the speech patterns. It helps you avail valuable sales insights and marketing tips to improve your bottom line. You can make improvements to your instant messaging, customer support, and implement new proven sales tactics. Mobile App Integration: With the 5G role on, businesses can experience faster connections, by reducing unwanted issues like data packet loss and repeated hindrance of call jitters, and avail much better quality audio & video calling. Put simply, you can see a huge surge in users opting for mobile VoIP calls. With the growing trend of “Bring Your Own Device”, more & more employees would prefer bringing their own smart devices to their workplace. So, the system architecture would require VoIP services compatible with mobile phones, tablets, laptops, etc. And, most of the VoIP providers in India have already invested resources or planning, to ensure providing an uninterrupted user experience and adding more functionalities with simple mobile app integration that indeed attracts more customers to your kitty. These simple yet effective VoIP applications empower users to start and finish a task, using different devices, which is really good for businesses that are exploring remote working. Such real-time continuity is beneficial for both parties as employees get the flexibility to work from anywhere and business gets an even better outcome. Unified Communication (UC) Functions: VoIP technology is not just limited to voice calls, as you can achieve more with VoIP services. Organizations can incorporate a number of other advanced communication techs and team collaboration features, like voicemail, call recording, video conferencing, call analytics, screen sharing, Whatsapp Integration, instant messaging, IVR installation, live chat, and document sharing, taking business communications to the next level. It eventually helps in improving team spirit, cost-saving, error reduction, and better productivity. An increasing number of enterprises are now adopting or already have, UCaaS (Unified Communication as a Service) to centralize their business communication by combining them into one platform. It is a great boost for the business having teams working abroad, as they can easily share content and meet customers virtually in any time zone that indeed helps get more business and team collaboration is certainly the X-factor. To further enhance the team or business productivity, Indian VoIP providers are enabling third-party app integration in order to make sure that other apps continuing with your business system such as; CRM software, technical support, and client data management can be parallax inclined with the new addition. Integration of Hosted/Cloud-Based Solutions with the Internet of Things (IoT): As an increasing number of businesses are adapting to the new-age cloud computing technology — the demand for hosted VoIP solutions is sky-high. And, the integration of cloud computing technology with IoT devices is definitely the game-changer here. Its extended capabilities bring a number of positive changes to its “real-world” interactions, especially to those with other smart devices. From controlling the light switches and CCTV camera to wearables and other modern equipment — you can have better control over your ongoing business operations, no matter where you are. Their functionalities are not stopping here or just limited to certain elements, as offline businesses can get 24/7 support to guide their field agents making better communication and improving the customer CX. Security is Definitely Improved: Have you heard of Cybersecurity? Well, the study says that it would be the key to maintain organization data integrity. If you analyze the global data, this is estimated that it costs around a whopping $3.86 million for a data breach and an IT downtime can cost your business around $5,600/minute on average. Isn’t that surprising? As VoIP technology is at the top of the game, hackers might target to make it more vulnerable to potential threats. VoIP Providers in India are more into, making platforms more secure, risk-free by practicing the best cybersecurity codecs. They are using the most advanced and latest security measures aligned with the current IT protocols to make cloud-based VoIP phone systems & solutions even more robust and cost-efficient This was all about the VoIP Technology trends to watch out for in 2021. And, it's up to you to choose the service providers in the best interest of your business. With the right technology, your business can achieve its end goals and save big with enhanced security. Do make sure that your provider gives you all the necessary information about the features and functionalities that you are getting with the VoIP package and most importantly what you need and what you do not. And, the best part of having VoIP technology is, you are equipped with the right set of features and its quick setup saves you valuable time, which was not the case with others. You can transform your current workplace, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment. Not necessarily every business has its own in-house team of developers that can be assigned the task to build a system from scratch. If you don’t have your in-house team or budget that does not allow you to do the same, then opting for Indian VoIP providers to avail of the latest VoIP technologies is the ideal way to go. You can integrate your existing phone system with the latest software and hardware components according to your business needs. The entire configuration and customization would be taken care of by the service providers themselves. Are you a featured business, start-up, or any third-party service provider, looking for reliable VoIP Providers that can provide you with advanced cloud-based VoIP solutions? You couldn’t have a better choice than VoIPTech Solutions. We offer you robust and fully functional cloud VoIP solutions that not only improve your business communications but also bring a whole new dimension to your thought process. With us, you get international phone numbers in over 165 countries. Our paid VoIP Minutes plan starts at $10 per month and goes up to $20 per month. Our featured VoIP services come with an extensive range of features to meet your business requirements. Sign Up and get FREE $5 credit today! To get more information about our VoIP plans, you can contact us anytime at: +91-6746828203. Read the full article

[go2market]

IVR future growth market, companies operating in the industry and it’s benefits.

Interactive voice response (IVR) is an automated phone system that has replaced the traditional EPABX in the companies. It comprises of an IVR installed on a cloud platform which then can be accessed by the business through a user-friendly web panel. 

The cloud telephony solution is a reliable source that works on low-cost phone system without any hassle or intervention of any agent. It also gives an added advantage of scalability, flexibility and zero capex.

Interactive Voice Response market is growing at a high CAGR during the forecast period beginning from 2021.The market is said to be expected to reach at USD 5.54 Billion (Rs 554 crores) by 2023. It is ascribed to the increasing integration of advance technologies and the rise in the of cloud-based platform. The COVID phase even made the companies opt for IVR system which ultimately made the growth process a little faster than usual.

At the start, the major share was held by small and medium sized enterprises (SMEs) which were using the solution for call routing and to increase their outbound solutions. The above data was provided in 2017 when IVR just came into the limelight. Today, almost every company is either operating itself on IVR or planning to. 

Some companies in cloud telephony solution have also introduced Voice Over Internet Protocol (VOIP) to provide smooth working of IVR. IVR is not directly related to VOIP but VOIP IVR is. VOIP, also known as IP telephony, is defined as a group of technologies for the delivery of voice communications over internet protocol networks. 

Businesses are increasing their services and trying to put a lot of effort when it comes to customer engagement and satisfaction. Every company wants to sustain a long-term relationship with clients in order to be in the competition. This stays to be main reason for adapting IVR systems by most businesses. 

Interactive Voice Response (IVR) can be installed through a cloud platform which is a huge advantage for a company that doesn’t need to invest in a physical infrastructure. As the cloud telephony solution is said to increase customer satisfaction, the main reason being the hold time that customers used to experience during the high volume of calls in a traditional EPABX. IVR has a customizable option to build a personalized call flow based on the needs and areas the companies want to focus. The businesses can create a personalized greeting messages and then directing the customers to the respective department. It not only provides a self-service for the customers but also makes it easy to solve the customer’s query. In return, it creates a hassle-free experience and builds trust within the customer.IVR applications are mostly associated with inbound call programs however, the company can put the technology to use for outbound calling campaign which can be combined with voice broadcasting and touchtone responses. The best example of outbound call is survey calls that are outgoing, mainly put-through by the agents. It helps in building and heightening the brand image.

The features provided by an IVR are endless and to have that in today’s business world where tech products involved have limited features at high prices are difficult to find and opt in, for the company. The cloud service provider gives the feature to control the lead and complaint management. The lead management option gives you the privilege to track the lead source to determine the ROI of the marketing and then further distributing them to the preferred agent. On the other hand, the complaint management comes with an inbuilt ticketing application which helps you in gathering all the complaints onto one platform. After which you can track and resolve the customer’s complaint with a single unified view. 

The Interactive Voice Response global market is a host to many key players. Some of them are IVR Labs, Verizon Communications Inc., Go2Market, New Voice Media, 24/7 customer, Avaya, and others. Go2Market came into the industry in 2015 but is the fastest growing cloud telephony company that operates in the space unified communications in India. The company has designed the interactive Voice Response (IVR) product that operates for every industry irrespective of the needs and size of the business. It has also enrolled the feature of sticky agent that allows the caller to directly connect to the same agent as before based on the customer calling history.

Summing up the most used cloud telephony product, The IVR global market is segregated in terms of solutions, deployment, organization size, service, application and vertical. 

By solutions

Outbound

Call routing

            Self-service

By deployment 

On-premise 

 On-cloud

By organization size

 Large enterprises 

Small and Medium Enterprises (SMEs)

By service

Installation

Support training & education

            Maintenance 

By technology

 Text to speech

 Speech based

 Touch tone based.

By verticals

 Transportation & logistics

 IT & telecommunication

 Healthcare

 Media & entertainment

 Consumer goods

 Education 

 Retail trav

[nletindia-blog]

Top Five IVR Service Providers In India For SMEs

Let me tell you an Interactive Voice Response system is an important element for any business to run it successfully. An IVR is a tool which can help you to reduce your costs and increase customer satisfaction in your business. But, it is important for any business to choose one of the best IVR Service Providers in India for SMEs that meets the unique and important needs of your business.

An IVR system can effectively lower costs in any business and increase customer satisfaction. But, this can be possible only when you choose a suitable IVR service provider that can meet the unique needs of your business.

Here Are Some Questions That You Need To Keep In Mind Before Choosing The Plans Offered By Any IVR Service Providers In India:

1. Do they provide open standard IVR? Answer: A wide range of other hardware and software can be connected with the help of Open Standard IVR, it is easier to integrate them into other systems/services that you already have in your business. It helps you to minimize the business cost, helps you to respond your customers quickly, and helps to adapt the quick changes in technology, do not consider an IVR service provider which is compatible with a limited range of services, because this will raise your operating costs, it reduces flexibility in your business, and your workload may be increased.

2. Can the system track the callers? Answer: To get the best results of your IVR system, you have to make regular changes in order to improve the customer’s experience. These changes can opt, only if you use an IVR system that keeps records of callers. The better you keep track of your callers that who is calling and what they do during their calls, what type of queries customer generally raised then it is easier to identify requests that the IVR can’t handle on its own, and make changes in your IVR system accordingly. Customer data also allows you repeat the callers call and you may listen to the recorded calls to know their experience. You can also add feedback option through your IVR.

What Do You Mean By Cloud-Based IVR System Solutions?

3. How does the menu of the system will be layered? Answer: The sophisticated IVR system, the more likely it is to confuse the callers. To avoid flooding a customer with information more than they need or can remember, layer all the information systematically in the system. At the beginning of any calls of a customer, the primary menu should have only 4 to 5 options; which they can listen carefully and choose other options accordingly.

4. How can our customers navigate the system? Answer: Your IVR system should be simple to navigate by the customer and intuitive as possible; instead of wasting customer time figure it out how to make their call interesting and their time useful. IVR systems provide instructions at the beginning of a call with the help of menu which asks customers to press keys accordingly to their queries, allow customers to select menu options by voice or by keypad, let customers select options as soon as they hear the recorded instructions. It’s also good to provide the options that consistent default items, such as a key that will help the customer to return back to the main menu.

When it comes to Interactive Voice Response system, there are a lot of IVR Service Providers in India and the business in this sector is growing rapidly from past few years. People are attracting themselves towards a world which is fully web-based and digitized. We also aim to make a meaningful contribution to the sector of Digital Marketing and Interactive Voice Response.

Ten Benefits Of IVR System For Your Business.

Here Is The List Of Top Five IVR Service Providers In India For SMEs:

Next Level Education And Technology: Next Level Education & Technology is one of the best IVR service providers in India. NLET is one of the fastest growing Interactive Voice Response system Service Provider Company in India which offers best Intelligent Call Routing, Multiple Extension, a pre-recorded menu, etc. as per these services provided by companies is the best tool of IVR system so that a customer can choose the service according to them. Interactive Voice Response service through NLET is the quickest way to reach prospective customers and promote your business. NLET is also the cost-effecting, reliable, leading company in the market as a digital marketing service provider. They provide a toll-free number and call recording facility to their customers.

FEATURES : • Welcome Message • Music on hold • Intelligent Call Routing • Multiple Extension • Never miss any call • Call forwarding • Missed call services • Call recording • Number choice • SMS and E-mail notification

BAY TALKITEC: Bay talkitec is a reliable brand for IVR and cloud telephony solution since 1991. They’ve successfully provided satisfactory IVR service to their customer and in the different sector also such as Telecom, BFSI, Public information system and Transport etc. Bay talkitec is one of the best IVR service providers in India for telecom sector companies.

FEATURES: • Automatic speech recognition • IP enabled • Text to speech • Highly customizable • Intelligent call routing

EXOTEL: Exotel is a Bangalore based company, which runs the business of phone system services that helps the customer to know about the facility and create a good brand image in front of their customers. The company provides the IVR system services that helps to customize customer through voice calls and recorded messages on that.

FEATURES : • Unlimited channel • Call Analytics • Number masking • Conditional call routing • Call recording • Multi-level IVR • Missed call services

KNOWLARITY SMART IVR: Knowlarity smart is a company which operates one of the best cloud compounding platforms. They have the mechanism of verbosity, backup auto-scaling. Their IVR system service includes the virtual number, click to call, call center services etc. The company is mainly known as the best IVR service provider for the BPOs and Call centers.

FEATURES: • Smart call tracking • Voice call • Call recording • Layered menu • Welcome greeting • Mobile app • IVR and dial group

MY OPERATOR: My operator is a business which provides satisfactory Interactive Voice Response system service which is simple and affordable call management technique for companies. A toll-free number and voice call recording facility also provided by the company to their customer. IVR is a technology used to handle a number of the customer at a time through calls.

FEATURES : • Welcome message • Call tracking • Voice call recording • Toll-free number • Customer’s database • Web management • Call distribution • Call forwarding

How Much Do You Know About Interactive Voice Response System?

These are some of the best IVR service providers in India at an affordable cost to the businesses and small enterprises. The business is the leading market competitors for small medium enterprises. Interactive voice response system is the preferred system by the most of the organizations as they want to provide the best services to their customer and want to create a good brand image in the market. Interactive Voice Response system is the tool which helps a business to improve their services.

[nettyfish]

Why IVR Helps in Healthcare Services-

[ibcstudio-blog]

How an IVR System is Immensely Advantageous for the Customer Service Sector

Interactive Voice Response or IVR is a technique that automates the conversation with the customer calls. In this process, either a prerecorded message or a generated audio assists directs and guides the person on the other side of the call to carry on without an operator. The customers can respond by using the dial pad or by speech recognition.

In this advanced era of Ai, this technology is rather getting upgraded to the ultimate level. Various bigger brands are using Ai engine to better the user experience with smart self-service apps.  Implementing IVR technology is also, of course, gaining a great high as more and more companies are using this feature to improve their customer relationship management. The IVR can be used beneficially in many ways. While the benefits can differ depending on the application, here are some of the most important advantages of using Interactive Voice Response for your business.

Optimized mobile customer experiences

With the skyrocketing numbers of smartphones users, optimizing or improving the customer experience is an integral step for brands to create goodwill. Most of the people prefer to research the products on the go, increasing the need for IVR systems. This technique is the finest approach to streamline the sales process when the person has queries and needs to be guided, especially when in midst of a purchase process. Brands may increase the sales by using this technology.

Prioritize calls based on the value

IVRs can support the agents to segregate the calls depending on the caller’s requirement and value. When you receive high-value calls, the IVR system can route them to the most qualified executives to meet their requirements.  And in another situation, where all the agents are busy, they can be directed to a waiting queue. Your business will never lose on its valuable clients due to slow response time.

Improves the service or customer care’s efficiency

This system can improve the efficiency of the complete sector. Agents or executives can handle the customer issues precisely which makes them more productive. Rather they can concentrate better on the other tasks and deal with the customers with faster solutions as because of the IVR system. The calls will be transferred to the person-specific with the expertise and the confident solution will help the customers. The customer care service centers get benefit from decreased costs: as the staffs don’t need any training for an automated process.

Timesaving benefits for customers

This one is the best gift you can provide to your customer as a brand. Among the various features of IVR systems, huge time saving is a great benefit for the customers. To get connected to the specialist department or person one doesn’t have to listen to the full menu or various other options. Automated speech recognition and text-to-speech in different languages make the caller experience rich removing the chances of dropped calls. They can also get automatic callback facility when the wait time gets lengthened.

So, to be a favorite brand among your customers you can simply opt for professional audio IVR message recording services now.

[voiptechsolutions]

What to Expect from VoIP Technology in the Upcoming Days? Know What Experts Say!

As a business owner, you have a long way to go in this pandemic-driven market. How can your business, products or services reach your target audience with lockdown in force? Do you have a plan or are you still searching for it? Well, there must be a two-way communication channel that connects customers with the business. With companies coming out of their comfort zone and willing to compete in the international market, communication has become more important than ever. And, to make instant HD calling and establish better communication possible, they are in need of a business phone system that has the power of the cloud and features to collaborate. VoIP Phone Systems have all the parameters that businesses these days have been looking for. VoIP undoubtedly has become the most preferred and advanced communication infrastructure for business, belonging to all walks of life. Thanks to its advanced VoIP technology and its sheer benefits that not only contribute to cost-savings but also provide flexibility to work from any remote location with better efficiency. Want to know what experts say about VoIP Technology? Scroll down. VoIP is not just a single entity, it's a framework that combines the best of the best technology into one platform. According to recent studies, experts say that you can expect much more in near future, especially after the feature enhancement in recent days. The benefits of AI-Driven Technologies: More power to the VoIP phone systems with the integration of artificial intelligence. Now, you can expect to deliver better services from your VoIP service providers that ultimately help users to develop more business insights. With the help of Artificial Intelligence, you can easily evaluate the call quality by identifying the reasons for the same and troubleshooting problems in real-time. In addition to this, you can find a solution to low bandwidth and fix it, correct the faulty network configuration, and solve issues like high latency rate — and for that, you won't be needing any kind of human intervention. Better calling options and minimum interruption - you couldn’t have asked for anything else. The call answering capabilities can be taken to the next level with the natural language processing technology, be it through voice assisting (e.g., Alexa, Cortana, Siri) by call recording for future reference. When it comes to enterprise-oriented VoIP apps, businesses can use voice bots to answer the Frequently Asked Questions (FAQ) and other business-related queries. This way you can be available 24/7 for your customers and for that you need extra resources. Callers get a quick response, and live agents get more time to solve some serious issues that indeed contribute to improving your customer CX.  With AI-powered communication programs, you can check out the text correspondence with detailed analysis, by recognizing the speech patterns. It helps you avail valuable sales insights and marketing tips to improve your bottom line. You can make improvements to your instant messaging, customer support, and implement new proven sales tactics. Mobile App Integration: With the 5G role on, businesses can experience faster connections, by reducing unwanted issues like data packet loss and repeated hindrance of call jitters, and avail much better quality audio & video calling. Put simply, you can see a huge surge in users opting for mobile VoIP calls. With the growing trend of “Bring Your Own Device”, more & more employees would prefer bringing their own smart devices to their workplace. So, the system architecture would require VoIP services compatible with mobile phones, tablets, laptops, etc. And, most of the VoIP providers in India have already invested resources or planning, to ensure providing an uninterrupted user experience and adding more functionalities with simple mobile app integration that indeed attracts more customers to your kitty. These simple yet effective VoIP applications empower users to start and finish a task, using different devices, which is really good for businesses that are exploring remote working. Such real-time continuity is beneficial for both parties as employees get the flexibility to work from anywhere and business gets an even better outcome. Unified Communication (UC) Functions: VoIP technology is not just limited to voice calls, as you can achieve more with VoIP services. Organizations can incorporate a number of other advanced communication techs and team collaboration features, like voicemail, call recording, video conferencing, call analytics, screen sharing, Whatsapp Integration, instant messaging, IVR installation, live chat, and document sharing, taking business communications to the next level. It eventually helps in improving team spirit, cost-saving, error reduction, and better productivity. An increasing number of enterprises are now adopting or already have, UCaaS (Unified Communication as a Service) to centralize their business communication by combining them into one platform. It is a great boost for the business having teams working abroad, as they can easily share content and meet customers virtually in any time zone that indeed helps get more business and team collaboration is certainly the X-factor. To further enhance the team or business productivity, Indian VoIP providers are enabling third-party app integration in order to make sure that other apps continuing with your business system such as; CRM software, technical support, and client data management can be parallax inclined with the new addition. Integration of Hosted/Cloud-Based Solutions with the Internet of Things (IoT): As an increasing number of businesses are adapting to the new-age cloud computing technology — the demand for hosted VoIP solutions is sky-high. And, the integration of cloud computing technology with IoT devices is definitely the game-changer here. Its extended capabilities bring a number of positive changes to its  “real-world” interactions, especially to those with other smart devices. From controlling the light switches and CCTV camera to wearables and other modern equipment — you can have better control over your ongoing business operations, no matter where you are. Their functionalities are not stopping here or just limited to certain elements, as offline businesses can get 24/7 support to guide their field agents making better communication and improving the customer CX. Security is Definitely Improved: Have you heard of Cybersecurity? Well, the study says that it would be the key to maintain organization data integrity. If you analyze the global data, this is estimated that it costs around a whopping $3.86 million for a data breach and an IT downtime can cost your business around $5,600/minute on average. Isn’t that surprising? As VoIP technology is at the top of the game, hackers might target to make it more vulnerable to potential threats. VoIP Providers in India are more into, making platforms more secure, risk-free by practicing the best cybersecurity codecs. They are using the most advanced and latest security measures aligned with the current IT protocols to make cloud-based VoIP phone systems & solutions even more robust and cost-efficient  This is what experts say about VoIP Technology. And, all these can be possible in budget with the VoIP service. The best part of having VoIP technology is, you are equipped with the right set of features and its quick setup saves your valuable time, which was not the case with others. You can transform your current workplace, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment. To get more information about our VoIP plans, you can contact us anytime at: +91-7008220621 Read the full article

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What to Expect from VoIP Technology in the Upcoming Days? Know What Experts Say!

As a business owner, you have a long way to go in this pandemic-driven market. How can your business, products or services reach your target audience with lockdown in force? Do you have a plan or are you still searching for it? Well, there must be a two-way communication channel that connects customers with the business. With companies coming out of their comfort zone and willing to compete in the international market, communication has become more important than ever. And, to make instant HD calling and establish better communication possible, they are in need of a business phone system that has the power of the cloud and features to collaborate. VoIP Phone Systems have all the parameters that businesses these days have been looking for. VoIP undoubtedly has become the most preferred and advanced communication infrastructure for business, belonging to all walks of life. Thanks to its advanced VoIP technology and its sheer benefits that not only contribute to cost-savings but also provide flexibility to work from any remote location with better efficiency. Want to know what experts say about VoIP Technology? Scroll down. VoIP is not just a single entity, it's a framework that combines the best of the best technology into one platform. According to recent studies, experts say that you can expect much more in near future, especially after the feature enhancement in recent days. The benefits of AI-Driven Technologies: More power to the VoIP phone systems with the integration of artificial intelligence. Now, you can expect to deliver better services from your VoIP service providers that ultimately help users to develop more business insights. With the help of Artificial Intelligence, you can easily evaluate the call quality by identifying the reasons for the same and troubleshooting problems in real-time. In addition to this, you can find a solution to low bandwidth and fix it, correct the faulty network configuration, and solve issues like high latency rate — and for that, you won't be needing any kind of human intervention. Better calling options and minimum interruption - you couldn’t have asked for anything else. The call answering capabilities can be taken to the next level with the natural language processing technology, be it through voice assisting (e.g., Alexa, Cortana, Siri) by call recording for future reference. When it comes to enterprise-oriented VoIP apps, businesses can use voice bots to answer the Frequently Asked Questions (FAQ) and other business-related queries. This way you can be available 24/7 for your customers and for that you need extra resources. Callers get a quick response, and live agents get more time to solve some serious issues that indeed contribute to improving your customer CX.  With AI-powered communication programs, you can check out the text correspondence with detailed analysis, by recognizing the speech patterns. It helps you avail valuable sales insights and marketing tips to improve your bottom line. You can make improvements to your instant messaging, customer support, and implement new proven sales tactics. Mobile App Integration: With the 5G role on, businesses can experience faster connections, by reducing unwanted issues like data packet loss and repeated hindrance of call jitters, and avail much better quality audio & video calling. Put simply, you can see a huge surge in users opting for mobile VoIP calls. With the growing trend of “Bring Your Own Device”, more & more employees would prefer bringing their own smart devices to their workplace. So, the system architecture would require VoIP services compatible with mobile phones, tablets, laptops, etc. And, most of the VoIP providers in India have already invested resources or planning, to ensure providing an uninterrupted user experience and adding more functionalities with simple mobile app integration that indeed attracts more customers to your kitty. These simple yet effective VoIP applications empower users to start and finish a task, using different devices, which is really good for businesses that are exploring remote working. Such real-time continuity is beneficial for both parties as employees get the flexibility to work from anywhere and business gets an even better outcome. Unified Communication (UC) Functions: VoIP technology is not just limited to voice calls, as you can achieve more with VoIP services. Organizations can incorporate a number of other advanced communication techs and team collaboration features, like voicemail, call recording, video conferencing, call analytics, screen sharing, Whatsapp Integration, instant messaging, IVR installation, live chat, and document sharing, taking business communications to the next level. It eventually helps in improving team spirit, cost-saving, error reduction, and better productivity. An increasing number of enterprises are now adopting or already have, UCaaS (Unified Communication as a Service) to centralize their business communication by combining them into one platform. It is a great boost for the business having teams working abroad, as they can easily share content and meet customers virtually in any time zone that indeed helps get more business and team collaboration is certainly the X-factor. To further enhance the team or business productivity, Indian VoIP providers are enabling third-party app integration in order to make sure that other apps continuing with your business system such as; CRM software, technical support, and client data management can be parallax inclined with the new addition. Integration of Hosted/Cloud-Based Solutions with the Internet of Things (IoT): As an increasing number of businesses are adapting to the new-age cloud computing technology — the demand for hosted VoIP solutions is sky-high. And, the integration of cloud computing technology with IoT devices is definitely the game-changer here. Its extended capabilities bring a number of positive changes to its  “real-world” interactions, especially to those with other smart devices. From controlling the light switches and CCTV camera to wearables and other modern equipment — you can have better control over your ongoing business operations, no matter where you are. Their functionalities are not stopping here or just limited to certain elements, as offline businesses can get 24/7 support to guide their field agents making better communication and improving the customer CX. Security is Definitely Improved: Have you heard of Cybersecurity? Well, the study says that it would be the key to maintain organization data integrity. If you analyze the global data, this is estimated that it costs around a whopping $3.86 million for a data breach and an IT downtime can cost your business around $5,600/minute on average. Isn’t that surprising? As VoIP technology is at the top of the game, hackers might target to make it more vulnerable to potential threats. VoIP Providers in India are more into, making platforms more secure, risk-free by practicing the best cybersecurity codecs. They are using the most advanced and latest security measures aligned with the current IT protocols to make cloud-based VoIP phone systems & solutions even more robust and cost-efficient  This is what experts say about VoIP Technology. And, all these can be possible in budget with the VoIP service. The best part of having VoIP technology is, you are equipped with the right set of features and its quick setup saves your valuable time, which was not the case with others. You can transform your current workplace, by moving with enhanced efficiency and ensure better productivity in a time that requires more from a distributed business establishment. To get more information about our VoIP plans, you can contact us anytime at: +91-7008220621 Read the full article