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OPS 571 Final Exam

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Question 1 Which of the following is considered a major process flow structure? Answer

Lead Time

Fabrication

Lean Manufacturing

Project

Question 2 ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm? Answer

Certification is sought by any firm assuming they pay annual dues.

2nd Party – where a customer audits its supplier

3rd Party – where a qualified national or international standards/certifying agency serves as an auditor

1st Party – where a firm audits itself against ISO standards

Question 3 Which of the following is ISO 14000 primarily concerned with? Answer

Quality management

Time management

Continuous improvement management

Environmental management

Question 4 Which is the one correct value stream principle? Answer

Look for efficiencies in the factory, office, physical, procedural, and technical operations.

Eliminate waste that stops, slows down, or diverts the value stream.

Concentrate on speeding up value-adding operations rather than removing waste.

Keep the value stream moving at minimum velocity.

Question 5 What is the starting point in developing a capacity plan for a health care operation? Answer

Determining the effective capacity over time

Estimating design capacity

Forecasting patient demand for a reasonable length of time

Discovery of the bottleneck operation

Question 6 Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

Answer

MRP (Material Requirements Plan)

ERP (Enterprise Resource Planning)

MPS (Master Production Schedule)

WBS (Work Breakdown Structure)

Question 7 Which of the following is an element that addresses elimination of waste under lean production? Answer

Kanban production control system

Production ahead of demand

Minimized run times

Group plant loading technology

Question 8 In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand? Answer

Level elements

Future elements

Past elements

Cyclical elements

Question 9 Design for manufacturing and assembly delivers product improvements by emphasizing which of the following: Answer

Reducing product quality during the assembly process

Designing products so they can be manufactured by a virtual factory

Reducing equipment in the production process

Simplification of the product by reducing the number of separate parts

Question 10 Which of the following is one of the principles of reengineering? Answer

Quality at the source

Do not select suppliers on the basis of price alone.

Have those who use the output of a process perform the process.

Leverage high cost employees with lower cost employees.

Question 11 Which of the following is a characteristic that can be used to guide the design of service systems? Answer

Services are all similar.

Services businesses are inherently entrepreneurial.

Quality work means quality service.

Services cannot be inventoried.

Question 12 Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products? Answer

Risk hedging

Forward looking

Efficient

Agile

Question 13 There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? Answer

Trust

Teamwork

Task

Time

Question 14 Which of the following is a major factor that distinguishes service design and development from manufacturing design and development? Answer

The service package has the same legal protection available to manufactured goods.

Manufacturing is far more capital intensive than services.

The service process and service product can be developed independently.

The service package is the major output of the development process.

Question 15 A project can be segmented into which of the following? Answer

Events

Sub-jobs

Work packages

Success markers

Question 16 Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit? Answer

Statistical tools

Decision trees

Work sampling

Gap analysis

Question 17 According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)? Answer

Product design

Inoperable equipment

An employee

A customer

Question 18 The ability to rapidly and inexpensively switch production from one product to another enables which of the following: Answer

Economies of shape

Economies of size

Economies of scale

Economies of scope

Question 19 According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money? Answer

Operating expenses

Dividends

Sales

Return on investment

Question 20 Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle? Answer

Continuous improvement

Control charting

Standard deviation

Project management

Question 21 Which of the following is usually included as an inventory holding cost? Answer

Order placing

Quantity discounts

Breakage

Typing up an order

Question 22 Which production process term best describes the situation when activities in a stage of production must stop because there is no work? Answer

Blocking

Starving

Staging

Buffering

Question 23 In a Gantt chart the vertical axis represents which of the following? Answer

Time

Revenue

Tasks

Cost

Question 24 The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following: Answer

Redesign the process in order to mitigate the bottlenecks.

Utilize SQC (statistical quality control).

Introduce controls within the process.

Slow down production rates until the process is in control.

Question 25 Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue? Answer

Flow time

Build time

Cycle time

Run time

Question 26 Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology? Answer

An hour saved at a bottleneck operation does not increase the process flow.

If you lose an hour at a bottleneck it is better than making scrap.

Do not allow bottlenecks to govern the flow of the line.

Utilization and activation of a resource are not the same.

Question 27 During the implementation of a project, which of the following should be the primary focus of a consulting firm? Answer

The correct project software

Application of the learning curve theory

Tools and materials availability

People management skills

Question 28 Which of the following is an analytical tool used in Six-Sigma quality improvement programs? Answer

Gantt charts

Pareto charts

Tree charts

Pedigree charts

Question 29 A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization? Answer

Inventory levels and economic conditions

Market demand and subcontractor capacity

Current physical capacity and current workforce

Competitor behavior and current workforce

Question 30 Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000? Answer

10,000

14,000

6,000

4,000