#Telecom Analytics

[glancetelecom]

Businesses seeking to leverage this power can achieve transformative results by prioritizing quality assurance (QA) practices. Integrating real-time analytics allows for continuous improvement, while a strong focus on call center compliance ensures every interaction meets the highest standards. Click Here To Read More: https://rb.gy/p4nen1

[cyberswift-story]

GIS-Based Solutions for Efficient Telecom Network Management

The telecom industry is undergoing rapid transformation, driven by the increasing demand for seamless connectivity, efficient network management, and improved customer experience. As networks become more complex, the need for innovative solutions to manage these networks has never been greater. Geographic Information System (GIS)-based solutions have emerged as a game-changer in the telecom sector, offering a robust platform for managing, analyzing, and visualizing network data. This blog explores how GIS-based solutions can revolutionize telecom network management, ensuring efficiency and reliability.

Learn more at https://www.cyberswift.com/blog/telecom-utility-solution-a-brief-overview/

[rajeshwaria]

The Impact of Quantzig’s Telecom Predictive Analytics on Revenue and Cost Efficiency

In the fast-paced telecom industry, predictive analytics is proving to be a powerful asset for understanding and anticipating customer needs. Quantzig’s predictive analytics solutions equip telecom providers with actionable insights, allowing them to streamline services, optimize performance, and enhance customer experiences. For US-based telecom companies, such predictive tools are invaluable for maintaining a competitive edge.

Improving Customer Engagement with Data Insights

Through telecom predictive analytics, Quantzig enables companies to recognize patterns in customer behavior, offering personalized experiences that increase satisfaction. By identifying potential churn risks and responding proactively, providers retain loyal customers, especially in the US market, where customer loyalty is increasingly vital.

Check out our latest webinar

Reducing Operational Costs with Predictive Models

Operational efficiency is a priority for telecom companies aiming to minimize expenses. Quantzig’s predictive analytics models analyze historical data to anticipate maintenance needs and optimize resource allocation. This approach allows companies to maintain high service levels without incurring unnecessary costs.

Creating Effective Marketing Campaigns

In the US telecom market, tailored marketing strategies resonate well with customers. Predictive analytics helps providers segment their customer base effectively, identifying opportunities for targeted marketing and personalized offers. Quantzig’s tools help telecom companies maximize their marketing impact, ensuring campaigns align with customers’ preferences and needs.

Conclusion

As telecom companies face mounting pressures, Quantzig’s telecom predictive analytics solutions provide a crucial advantage. By improving customer retention, operational efficiency, and marketing strategies, Quantzig empowers telecom providers to succeed in a challenging and evolving industry landscape.

Click here to talk to our experts

[brillioitservices]

The Generative AI Revolution: Transforming Industries with Brillio

The realm of artificial intelligence is experiencing a paradigm shift with the emergence of generative AI. Unlike traditional AI models focused on analyzing existing data, generative AI takes a leap forward by creating entirely new content. The generative ai technology unlocks a future brimming with possibilities across diverse industries. Let's read about the transformative power of generative AI in various sectors: 

1. Healthcare Industry: 

AI for Network Optimization: Generative AI can optimize healthcare networks by predicting patient flow, resource allocation, etc. This translates to streamlined operations, improved efficiency, and potentially reduced wait times. 

Generative AI for Life Sciences & Pharma: Imagine accelerating drug discovery by generating new molecule structures with desired properties. Generative AI can analyze vast datasets to identify potential drug candidates, saving valuable time and resources in the pharmaceutical research and development process. 

Patient Experience Redefined: Generative AI can personalize patient communication and education. Imagine chatbots that provide tailored guidance based on a patient's medical history or generate realistic simulations for medical training. 

Future of AI in Healthcare: Generative AI has the potential to revolutionize disease diagnosis and treatment plans by creating synthetic patient data for anonymized medical research and personalized drug development based on individual genetic profiles. 

2. Retail Industry: 

Advanced Analytics with Generative AI: Retailers can leverage generative AI to analyze customer behavior and predict future trends. This allows for targeted marketing campaigns, optimized product placement based on customer preferences, and even the generation of personalized product recommendations. 

AI Retail Merchandising: Imagine creating a virtual storefront that dynamically adjusts based on customer demographics and real-time buying patterns. Generative AI can optimize product assortments, recommend complementary items, and predict optimal pricing strategies. 

Demystifying Customer Experience: Generative AI can analyze customer feedback and social media data to identify emerging trends and potential areas of improvement in the customer journey. This empowers retailers to take proactive steps to enhance customer satisfaction and loyalty. 

3. Finance Industry: 

Generative AI in Banking: Generative AI can streamline loan application processes by automatically generating personalized loan offers and risk assessments. This reduces processing time and improves customer service efficiency. 

4. Technology Industry: 

Generative AI for Software Testing: Imagine automating the creation of large-scale test datasets for various software functionalities. Generative AI can expedite the testing process, identify potential vulnerabilities more effectively, and contribute to faster software releases. 

Generative AI for Hi-Tech: This technology can accelerate innovation in various high-tech fields by creating novel designs for microchips, materials, or even generating code snippets to enhance existing software functionalities. 

Generative AI for Telecom: Generative AI can optimize network performance by predicting potential obstruction and generating data patterns to simulate network traffic scenarios. This allows telecom companies to proactively maintain and improve network efficiency. 

5. Generative AI Beyond Industries: 

GenAI Powered Search Engine: Imagine a search engine that understands context and intent, generating relevant and personalized results tailored to your specific needs. This eliminates the need to sift through mountains of irrelevant information, enhancing the overall search experience. 

Product Engineering with Generative AI: Design teams can leverage generative AI to create new product prototypes, explore innovative design possibilities, and accelerate the product development cycle. 

Machine Learning with Generative AI: Generative AI can be used to create synthetic training data for machine learning models, leading to improved accuracy and enhanced efficiency. 

Global Data Studio with Generative AI: Imagine generating realistic and anonymized datasets for data analysis purposes. This empowers researchers, businesses, and organizations to unlock insights from data while preserving privacy. 

6. Learning & Development with Generative AI: 

L&D Shares with Generative AI: This technology can create realistic simulations and personalized training modules tailored to individual learning styles and skill gaps. Generative AI can personalize the learning experience, fostering deeper engagement and knowledge retention. 

HFS Generative AI: Generative AI can be used to personalize learning experiences for employees in the human resources and financial services sector. This technology can create tailored training programs for onboarding, compliance training, and skill development. 

7. Generative AI for AIOps: 

AIOps (Artificial Intelligence for IT Operations) utilizes AI to automate and optimize IT infrastructure management. Generative AI can further enhance this process by predicting potential IT issues before they occur, generating synthetic data for simulating scenarios, and optimizing remediation strategies. 

Conclusion: 

The potential of generative AI is vast, with its applications continuously expanding across industries. As research and development progress, we can expect even more groundbreaking advancements that will reshape the way we live, work, and interact with technology. 

Reference- https://articlescad.com/the-generative-ai-revolution-transforming-industries-with-brillio-231268.html 

[its-vishnu-stuff]

Telecom and Technology Analytics Services In Hyderabad - Innodatatics

Analytics services for telecom and technology provide complete solutions designed to satisfy the changing needs of businesses in the digital age. These services, which use cutting-edge data analytics techniques, offer priceless insights into market trends, network performance, and client behavior. Telecom & Technology analytics services help businesses make strategic decisions, improve customer experience, and optimize network infrastructure through predictive modeling, machine learning algorithms, and data visualization tools. These services enable telecom and tech firms to remain ahead of the competition, adjust to shifting market dynamics, and open up new revenue streams by utilizing the power of big data. Telecom & Technology analytics services are essential for promoting innovation and long-term, sustainable growth in the digital ecosystem. They achieve this by spotting cost-saving opportunities and forecasting future demand patterns.

[imarcmarketreport]

Telecom Analytics Market Share, Size, Growth and Business Opportunities 2024-2032

IMARC Group's report titled "Telecom Analytics Market Report by Component (Solution, Services), Deployment Mode (Cloud-based, On-premises), Organization Size (Large Enterprises, Small and Medium-sized Enterprises), Application (Customer Management, Network Management, Sales and Marketing Management, Risk and Compliance Management, and Others), and Region 2024-2032", offers a comprehensive analysis of the industry, which comprises insights on the global telecom analytics market share. The global  market size reached US$ 5.8 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 18.1 Billion by 2032, exhibiting a growth rate (CAGR) of 13% during 2024-2032.

For an in-depth analysis, you can refer sample copy of the report: https://www.imarcgroup.com/telecom-analytics-market/requestsample

Factors Affecting the Growth of the Telecom Analytics Industry:

Increasing Demand for Predictive Analytics in Telecom Operations:

The rising need for predictive analytics to enhance customer experience and operational efficiency is impelling the growth of the market. Telecom companies are leveraging predictive analytics to forecast network congestion, understand customer behavior, and predict churn rates, enabling them to make proactive adjustments to their services and offerings. This approach not only helps in optimizing network performance but also aids in personalizing customer interactions, thereby improving customer satisfaction and loyalty. The ability to predict and mitigate issues before they affect the end user is becoming a critical competitive advantage in the telecom industry, leading to increased investments in analytics solutions that offer predictive insights.

Adoption of Cloud-Based Analytics Solutions:

The shift towards cloud-based analytics solutions is propelling the market growth. Cloud platforms offer telecom companies scalable, flexible, and cost-effective options for deploying analytics solutions without the need for substantial upfront investment in information technology (IT) infrastructure. This ease of access and deployment enables telecom operators, regardless of their size, to leverage advanced analytics capabilities, including real-time data processing, customer insights generation, and fraud detection. Furthermore, cloud-based solutions facilitate the integration of data from disparate sources, providing a comprehensive view of operations and customer interactions. This holistic approach is crucial for making informed decisions that enhance service delivery, operational efficiency, and customer satisfaction.

Regulatory Compliance and Fraud Reduction:

Telecom companies operate in a highly regulated environment, where adhering to compliance standards and mitigating fraud risks are paramount. Analytics solutions play a pivotal role in addressing these challenges by enabling telecom operators to monitor and analyze vast amounts of data for signs of fraudulent activity and compliance breaches. By employing advanced analytics and machine learning (ML) algorithms, companies can identify unusual patterns and anomalies that may indicate fraud or non-compliance, such as unauthorized access, fake account creation, or misuse of services. This proactive detection allows for immediate corrective actions, reducing potential financial losses and regulatory penalties.

Leading Companies Operating in the Global Telecom Analytics Industry:

Adobe Inc.

Cisco Systems Inc.

Dell Technologies Inc.

International Business Machines Corporation

Oracle Corporation

SAP SE

SAS Institute

Sisense Inc.

Tableau Software (Salesforce.com Inc.)

Teradata Corporation

TIBCO Software Inc.

Telecom Analytics Market Report Segmentation:

By Component:

Solution 

Services

Solution represents the largest segment as it enables operators to deeply understand customer behaviors, preferences, and patterns through data analysis.

By Deployment Mode:

Cloud-based

On-premises

Cloud based exhibits a clear dominance in the market due to its efficiency.

By Organization Size:

Large Enterprises

Small and Medium-sized Enterprises

Large enterprises account for the majority of the market share. They have a substantial amount of funds allocated for investing in advanced telecom analytics solutions and services.

By Application:

Customer Management

Network Management

Sales and Marketing Management

Risk and Compliance Management

Others

Network management represents the leading segment driven by the rising focus on adjusting network resources to meet current demand without over-provisioning.

Regional Insights:

North America (United States, Canada)

Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)

Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)

Latin America (Brazil, Mexico, Others)

Middle East and Africa

North America's dominance in the telecom analytics market is attributed to the rising focus on improving operational efficiency by identifying inefficiencies and bottlenecks in network operations, service delivery, and customer support processes.

Global Telecom Analytics Market Trends:

The unprecedented increase in data volume and complexity, driven by the widespread use of smartphones, internet of things (IoT) devices, and the advent of 5G technology, is bolstering the market growth. This rise in data, encompassing call records, network traffic, customer usage patterns, and device performance, presents both a challenge and an opportunity for telecom operators. The ability to effectively manage, analyze, and derive actionable insights from this vast and varied data set is crucial for optimizing network performance, enhancing customer service, and developing new revenue-generating services. Analytics solutions equipped with advanced data processing capabilities and artificial intelligence (AI) can help telecom companies navigate this complexity by identifying trends, predicting network requirements, and personalizing customer offerings.

Note: If you need specific information that is not currently within the scope of the report, we will provide it to you as a part of the customization.

About Us:

IMARC Group is a leading market research company that offers management strategy and market research worldwide. We partner with clients in all sectors and regions to identify their highest-value opportunities, address their most critical challenges, and transform their businesses.

IMARCs information products include major market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial, and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the companys expertise.

Our offerings include comprehensive market intelligence in the form of research reports, production cost reports, feasibility studies, and consulting services. Our team, which includes experienced researchers and analysts from various industries, is dedicated to providing high-quality data and insights to our clientele, ranging from small and medium businesses to Fortune 1000 corporations.

Contact US

IMARC Group

134 N 4th St. Brooklyn, NY 11249, USA

Email: sales@imarcgroup.com

Tel No:(D) +91 120 433 0800

United States: +1-631-791-1145 | United Kingdom: +44-753-713-2163

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[technicalwriteroflucknow]

Top 10 IT Software and Consulting Companies in Lucknow

Top 10 IT Software and Consulting Companies in Lucknow

Lucknow, the City of Nawabs, is steadily emerging as a significant hub for IT software and consulting services. With a growing talent pool and increasing digital adoption across industries, several companies are making their mark in this vibrant ecosystem. If you're looking for top-notch IT solutions in Lucknow, here's a list of 10 prominent players:

1. Tata Consultancy Services (TCS)

A global IT giant with a significant presence in Lucknow, TCS offers a comprehensive suite of IT services and consulting. Their expertise ranges from application development and maintenance to enterprise solutions, cloud services, and digital transformation initiatives. TCS is known for its strong delivery capabilities, global reach, and deep industry knowledge.

2. HCLTech

Another major player in the IT services domain, HCLTech has a well-established center in Lucknow. They provide a wide array of services, including software development, infrastructure management, digital process operations, and engineering and R&D services. HCLTech is recognized for its focus on innovation and its ability to deliver end-to-end IT solutions.

3. Wipro

Wipro, a leading global information technology, consulting, and business process services company, also has operations in Lucknow. They offer a broad spectrum of services, including IT consulting, application development, infrastructure services, and business process outsourcing. Wipro is known for its strong client relationships and its commitment to delivering value through technology.

4. Capgemini

Capgemini is a multinational IT services and consulting company with a presence in Lucknow. They provide services across consulting, technology, and outsourcing domains. Capgemini's expertise includes application development, infrastructure management, cybersecurity, and digital transformation services.

5. Augurs Innovation Pvt Ltd

Augurs Innovation Pvt Ltd is a prominent IT software and consulting company based in Lucknow. Known for its cutting-edge software development and robust consulting services, they offer expertise in custom software development, web and mobile application development, cloud solutions, data analytics, and IT consulting. Their client-centric approach and commitment to delivering high-quality, innovative solutions have earned them a strong reputation in the local market.

6. Tech Mahindra

Tech Mahindra, a part of the Mahindra Group, is a leading provider of digital transformation, consulting, and business re-engineering services 1 and solutions. Their Lucknow center contributes to their global delivery network, offering services in areas like software development, network services, and customer experience management.  

7. NIIT Technologies (Coforge)

Coforge, formerly known as NIIT Technologies, is a global digital services and solutions company with a presence in Lucknow. They specialize in providing services to industries such as banking and financial services, insurance, travel and transportation, and healthcare. Their offerings include application development, cloud services, and digital process automation.

8. Infosys BPM

While primarily focused on business process management, Infosys BPM in Lucknow also provides IT-enabled services and solutions. They leverage technology to optimize business processes and deliver enhanced customer experiences. Their services include finance and accounting, customer service, and supply chain management.

9. Concentrix

Concentrix is a global customer experience (CX) solutions company with a significant operation in Lucknow. While their core focus is on customer engagement, they also provide technology solutions and support to enhance CX delivery.

10. Ericsson Global Services Pvt Ltd

Ericsson's presence in Lucknow is primarily focused on providing telecom-related IT services and solutions. They contribute to the company's global services delivery capabilities, offering expertise in areas like network management, software development for telecom infrastructure, and support services.

This list showcases a selection of the leading IT software and consulting companies operating in Lucknow. The city's dynamic growth in the technology sector continues to foster innovation and attract businesses seeking reliable IT partners. When making a decision, consider your specific requirements and evaluate these companies based on their expertise, experience, and client feedback.

[globalsolutionit]

Top Global Solution IT Service Providers in New Delhi

New Delhi, the bustling capital of India, has emerged as a major hub for the IT industry. With a growing demand for digital transformation, businesses are increasingly relying on IT service providers to streamline their operations, enhance security, and develop innovative solutions. Here’s a look at some of the Top global IT service providers in New Delhi that are leading the way in technology solutions and support.

Tata Consultancy Services (TCS)

TCS is one of the largest IT service providers in India and has a strong presence in New Delhi. The company specializes in IT consulting, cloud solutions, artificial intelligence, and cybersecurity. With decades of experience and a global presence, TCS provides cutting-edge solutions for enterprises across industries.

HCL Technologies

Headquartered in Noida, close to New Delhi, HCL Technologies is a global IT services company known for its expertise in software development, IT infrastructure management, and digital transformation solutions. The company has a strong clientele across banking, healthcare, and manufacturing sectors.

Wipro Limited

Wipro is another IT giant with a significant footprint in New Delhi. It offers services in cloud computing, data analytics, business process outsourcing (BPO), and cybersecurity. Wipro's commitment to innovation and sustainability has made it a preferred IT partner for enterprises worldwide.

Infosys

Infosys is a leader in IT services and consulting, providing businesses with digital transformation solutions, AI-driven insights, and enterprise cloud services. The company has a strong presence in the capital and supports industries such as finance, retail, and healthcare.

Tech Mahindra

Tech Mahindra, part of the Mahindra Group, is a well-established IT service provider in New Delhi. The company focuses on telecom, IT consulting, and digital transformation services. It also offers specialized solutions in AI, blockchain, and IoT for businesses looking to innovate.

NIIT Technologies (Coforge)

Now known as Coforge, NIIT Technologies is a renowned IT service provider in New Delhi, specializing in digital services, cloud computing, and application development. The company serves industries like travel, banking, and insurance with customized IT solutions.

Cognizant

Cognizant has a strong presence in New Delhi, providing IT solutions in digital engineering, AI, and data analytics. The company caters to industries such as healthcare, retail, and finance, helping businesses achieve digital growth.

IBM India

IBM India is a trusted name in IT services, offering cloud solutions, AI, cybersecurity, and blockchain technology. With an established base in New Delhi, IBM supports enterprises in enhancing their IT infrastructure and business processes.

Dell Technologies

Dell provides IT consulting, hardware solutions, cloud computing, and enterprise-grade cybersecurity services. Businesses in New Delhi rely on Dell for data storage, virtualization, and IT infrastructure solutions.

OrangeMantra

A fast-growing IT solutions provider based in Gurugram, near New Delhi, OrangeMantra offers web development, mobile app development, AI-based solutions, and e-commerce platforms. The company caters to startups and established enterprises looking for customized IT services.

[sleekcommunication]

How social media shapes the future of digital marketing

In today's digital world, social media is key to most marketing. It affects their effectiveness. It was once just a site to choose friends. Now, it's a valuable tool for companies. They can interact with customers and the public and promote their products. You must know how social media affects your ads to beat your competition.

Social media’s role in digital marketing

Facebook, Instagram, LinkedIn, and Twitter are not just social media platforms for networking. They give an organization a chance to build a brand online and reach its target audience. When used well, companies can create great campaigns that communicate their brand.

If you are in Ahmedabad, hire a local digital marketing company. They can align your social media strategies with a complete marketing plan. This will help you achieve your goals.

Building brand awareness

Social media presence enables businesses to build brand image to reach customers consistently. Posting articles, videos, and stories raises awareness of your brand. It also keeps your brand relevant to the audience.

In competitive industries, we are the best social media marketing agency in Ahmedabad. We can leverage the brand by targeting the right audience with ads.

Enhancing customer engagement

First of all, social media is an example of the two-way communication model. It’s no longer about “telling people what we want them to know”; it’s about relationships. Polls, DMs, and comments let brands talk to customers and gather info.

If it's vital to engage the target group, the Ahmedabad agency can create content that appeals to them. It will be both relevant and engaging.

Driving traffic and conversions

Social media can drive a lot of traffic to your site. Businesses can use blogging, ads, and product publicity. They can reach customers and guide them through the buying process.

A good strategy makes social media a must for digital marketing. It can boost your results. So, use it to succeed.

Measuring results effectively

Analytical methods can see, in real time, the impact of a social media campaign. Engagement rates, impressions, and click-through rates are other KPIs. They provide key insights on what to fix and what to improve.

It is crucial to involve specialists. Their insights will improve your long-term digital marketing.

Staying ahead in a competitive market

Today, in telecom, firms and traders must be competitive and open to new trends. Social media can boost your brand. It fosters creativity, innovation, and new ideas.

If used well, your social media can be a key tool. It will help grow and promote your business.

Conclusion:

Sleek Communication gives you the best social media services, which are key in shaping marketing. It boosts brand awareness and customer relations, delivering real value. A balanced approach helps businesses reach their target market and promote their causes. It also helps them meet their marketing goals. Our analysis shows that social media can help businesses. It can keep them relevant, help them catch up, and build lasting ties in a fast-changing world. Sleek Communication can help your business use social media. It will connect you with your audience and drive success.

[hi-ma-ni]

BPO Companies: How to Choose the Best BPO Company in India?

Today, business process outsourcing has become a growing trend. With so much data and consumers to manage, corporate confidence in Best BPO Company has grown over the years. India's IT and BPO services sector has grown rapidly since its inception in the mid-1990s and today has a turnover of US$37.6 billion. The Indian BPO market has grown due to economies of scale, reduced business risk, cost advantages, improved utilization, and superior experience. Among competitors such as Australia, China, the Philippines, and Ireland, India is now the world's leading hub for the consumption of BPO services. India's immense popularity as a global outsourcing destination is due to the country's low labor costs and a large pool of skilled and skilled workers gave an opportunity to companies like Ascent BPO to provide better services at reasonable prices.

But since many organizations in India offer quality data entry services, companies only need to choose the best ones after they have done their homework. Look on our website to learn how to choose the Best BPO Company like us.

What is business process deploying or outsourcing (BPO)?

Before we get started, we want to give our audience an overview of what a BPO is. Business process outsourcing companies provide services that allow companies to focus on their core business. Let us consider this problem in detail. You may not have the time or resources for a separate organization that you can trust to handle other aspects of your business. These other aspects can be anything from call center operations, marketing, SEO, finance to human resource activities. The sky is the limit. Now that business process outsourcing has sparked some interest, let's explain what to look for in the Best BPO company.

Some Best BPO company are given below:

Tata Consulting Services:

Tata Consulting Services (TCS) is the second-best outsourcing firm in India. TCS is an organization based in Mumbai in Bangalore. TCS provides trading services, platform solutions, analytics, information services, and more. TCS has more than 400,000 employees in India and thousands of employees in other parts of the world. Tata Advisory Services will generate revenue of approximately $23 billion in 2020.

Wipro:

Wipro is a leading multinational company providing IT services, consulting, and business operations. They serve their clients by applying their expertise in cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies.

Ascent BPO

Ascent BPO manages multiple streams such as data entry services, data entry projects, data entry processing, web research, financial accounting, and call center services. Get the best outsourcing service at the lowest possible price here. Wide access to major Indian metropolitan areas such as Delhi and Mumbai, as well as other major cities in India such as Bangalore, Chennai, and Kolkata.

First source solution:

Firstsource Solution is a leading provider of customized Business Process Management (BPM) services to the banking and financial, customer service, telecom, media, and health industries. It is headquartered in Mumbai, and also has operations in the United States, United Kingdom, and the Philippines. In addition, Firstsource Solutions recently won Gold and Silver Awards at the UK Complaint Management Awards 2020.

UrbanTimer:

UrbanTimer is a VA company based in Kolkata. Believing that your experience will be "the best in your business," the company offers administrative support, customer service, content creation, graphic design, project management, QuickBooks services, startups, and more.

Professional BPO Qualifications: What To Look For?

Companies considering working with a BPO company should know what to look for in potential partners. If you're wondering how to find the most qualified BPO company like Ascent BPO, a few key qualifications are good indicators that you're doing business with experienced professionals:

1.    Proven experience:

Your business processes should not be executed by ordinary people. One of the most important qualifications for Best BPO company is proven experience in the industry. Excellent customer testimonials show that your business has been treated similarly.

2.    Specialized Services:

We offer a variety of functions and processes, and specialized services demonstrate expertise. If you're wondering how to find the most qualified BPO company, it's a good sign to find a company that specializes in a field similar to yours.

3.    Reliability and Security:

Because Ascent BPO handles confidential and proprietary company information, you want to ensure that your BPO company's data security measures are in place. If you can tell that a BPO company values ??reliability and security, you know your data is safe.

4.    Focus on Metrics:

Being data-driven is one of the most important skills a BPO company should look for. A metrics-driven BPO company tests and shows clients how it is performing.

5.    Transparency:

Transparency is an important factor if you want to know how to find the most qualified BPO company. If a BPO company doesn't seem honest or transparent, you won't be satisfied with their work.

You should browse through the above-given details about BPO companies to find the most qualified BPO company. These elements will help you determine which BPO company is the best fit for your business.

Resource:https://www.ascentbpo.com/bpo-companies

Useful Links:

[arzelace]

5 Trends in ICT

Exploring the 5 ICT Trends Shaping the Future The Information and Communication Technology (ICT) landscape is evolving at a rapid pace, driven by advancements that are transforming how we live, work, and interact. Here are five key trends in ICT that are making a significant impact:

1. Convergence of Technologies

Technologies are merging into integrated systems, like smart devices that combine communication, media, and internet functions into one seamless tool. This trend enhances user experience and drives innovation across various sectors

Convergence technologies merge different systems, like smartphones combining communication and computing, smart homes using IoT, telemedicine linking healthcare with telecom, AR headsets overlaying digital on reality, and electric vehicles integrating AI and renewable energy.

2. Social Media

Social media platforms are central to modern communication and marketing, offering real-time interaction and advanced engagement tools. New features and analytics are making these platforms more powerful for personal and business use.

Social media examples linked to ICT trends include Facebook with cloud computing, TikTok using AI for personalized content, Instagram focusing on mobile technology, LinkedIn applying big data analytics, and YouTube leading in video streaming.

3. Mobile Technologies

Mobile technology is advancing with faster 5G networks and more sophisticated devices, transforming how we use smartphones and tablets. These improvements enable new applications and services, enhancing connectivity and user experiences.

Mobile technologies tied to ICT trends include 5G for high-speed connectivity, mobile payment apps in fintech, wearables linked to IoT, AR apps like Pokémon GO, and mobile cloud storage services like Google Drive.

4. Assistive Media

Assistive media technologies improve accessibility for people with disabilities, including tools like screen readers and voice recognition software. These innovations ensure that digital environments are navigable for everyone, promoting inclusivity.

Assistive media examples linked to ICT trends include screen readers for accessibility, AI-driven voice assistants, speech-to-text software using NLP, eye-tracking devices for HCI, and closed captioning on video platforms for digital media accessibility.

5. Cloud Computing

Cloud computing allows for scalable and flexible data storage and application hosting on remote servers. This trend supports software-as-a-service (SaaS) models and drives advancements in data analytics, cybersecurity, and collaborative tools.

Cloud computing examples related to ICT trends include AWS for IaaS, Google Drive for cloud storage, Microsoft Azure for PaaS, Salesforce for SaaS, and Dropbox for file synchronization.

Submitted by: Van Dexter G. Tirado

[softwaredevelopmentindia-one]

Empowering Digital Innovation: Microlent Systems' Comprehensive Web Development Services

Microlent Systems

In an era dominated by digital transformation, businesses are relentlessly pursuing innovation to stay ahead in their respective markets. Amid this digital race, Microlent Systems emerges as a beacon of technological advancement and a pioneer in web development services. With a robust portfolio that spans web application development, TV application development, wearable technology solutions, enterprise solution development, AI/ML-based solutions, and IoT/hardware integrated solutions, Microlent stands at the forefront of enabling businesses to unlock their full potential in the digital landscape.

Web Application Development: A Cornerstone for Digital Success At the heart of Microlent's services lies its web application development expertise. In understanding the critical role that web applications play in today's business ecosystems, Microlent delivers bespoke solutions that are not just about coding and deployment but about creating a digital experience that resonates with end-users. From e-commerce sites that handle millions of transactions to SaaS platforms that automate business processes, Microlent's approach is to build scalable, secure, and dynamic web applications that drive user engagement and business growth.

Revolutionizing Television with TV Application Development The television industry is undergoing a transformation, with digital platforms and OTT services changing the way content is consumed. Microlent's TV application development service is tailored to meet this new wave of demand. By focusing on user experience, Microlent helps content providers, telecoms, and OTT platforms deliver applications that are intuitive, engaging, and accessible across devices, ensuring content reaches viewers worldwide in the most effective manner possible.

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If you live in Russia, there’s no avoiding Yandex. The tech giant—often referred to as “Russia’s Google”—is part of daily life for millions of people. It dominates online search, ride-hailing, and music streaming, while its maps, payment, email, and scores of other services are popular. But as with all tech giants, there’s a downside of Yandex being everywhere: It can gobble up huge amounts of data.

In January, Yandex suffered the unthinkable. It became the latest in a short list of high-profile firms to have its source code leaked. An anonymous user of the hacking site BreachForums publicly shared a downloadable 45-gigabyte cache of Yandex’s code. The trove, which is said to have come from a disgruntled employee, doesn’t include any user data but provides an unparalleled view into the operation of its apps and services. Yandex’s search engine, maps, AI voice assistant, taxi service, email app, and cloud services were all laid bare.

The leak also included code from two of Yandex’s key systems: its web analytics service, which captures details about how people browse, and its powerful behavioral analytics tool, which helps run its ad service that makes millions of dollars. This kind of advertising system underpins much of the modern web’s economy, with Google, Facebook, and thousands of advertisers relying on similar technologies. But the systems are largely black holes.

Now, an in-depth analysis of the source code belonging to these two services, by Kaileigh McCrea, a privacy engineer at cybersecurity firm Confiant, is shedding light on how the systems work. Yandex’s technologies collect huge volumes of data about people, and this can be used to reveal their interests when it is “matched and analyzed” with all of the information the company holds, Confiant’s findings say.

McCrea says the Yandex code shows how the company creates household profiles for people who live together and predicts people's specific interests. From a privacy perspective, she says, what she found is “deeply unsettling.” “There are a lot of creepy layers to this onion,” she says. The findings also reveal that Yandex has one technology in place to share some limited information with Rostelecom, the Russian-government-backed telecoms company.

Yandex’s chief privacy officer, Ivan Cherevko, in detailed written answers to WIRED’s questions, says the “fragments of code” are outdated, are different from the versions currently used, and that some of the source code was “never actually used” in its operations. “Yandex uses user data only to create new services and improve existing ones,” and it “never sells user data or discloses data to third parties without user consent,” he says.

However, the analysis comes as Russia’s tech giant is going through significant changes. Following Russia’s full-scale invasion of Ukraine in February 2022, Yandex is splitting its parent company, based in the Netherlands, from its Russian operations. Analysts believe the move could see Yandex in Russia become more closely connected to the Kremlin, with data being put at risk.

“They have been trying to maintain this image of a more independent and Western-oriented company that from time to time protested some repressive laws and orders, helping attract foreign investments and business deals,” says Natalia Krapiva, tech-legal counsel at digital rights nonprofit Access Now. “But in practice, Yandex has been losing its independence and caving in to the Russian government demands. The future of the company is uncertain, but it’s likely that the Russia-based part of the company will lose the remaining shreds of independence.”

Data Harvesting

The Yandex leak is huge. The 45 GB of source code covers almost all of Yandex’s major services, offering a glimpse into the work of its thousands of software engineers. The code appears to date from around July 2022, according to timestamps included within the data, and it mostly uses popular programming languages. It is written in English and Russian, but also includes racist slurs. (When it was leaked in January, Yandex said this was “deeply offensive and completely unacceptable,” and it detailed some ways that parts of the code broke its own company policies.)

McCrea manually inspected two parts of the code: Yandex Metrica and Crypta. Metrica is the firm’s equivalent of Google Analytics, software that places code on participating websites and in apps, through AppMetrica, that can track visitors, including down to every mouse movement. Last year, AppMetrica, which is embedded in more than 40,000 apps in 50 countries, caused national security concerns with US lawmakers after the Financial Times reported the scale of data it was sending back to Russia.

This data, McCrea says, is pulled into Crypta. The tool analyzes people’s online behavior to ultimately show them ads for things they’re interested in. More than 300 “factors” are analyzed, according to the company’s website, and machine learning algorithms group people based on their interests. “Every app or service that Yandex has, which is supposed to be over 90, is funneling data into Crypta for these advertising segments in one form or another,” McCrea says.

Some data collected by Yandex is handed over when people use its services, such as sharing their location to show where they are on a map. Other information is gathered automatically. Broadly, the company can gather information about someone’s device, location, search history, home location, work location, music listening and movie viewing history, email data, and more.

The source code shows AppMetrica collecting data on people’s precise location, including their altitude, direction, and the speed they may be traveling. McCrea questions how useful this is for advertising. It also grabs the names of the Wi-Fi networks people are connecting to. This is fed into Crypta, with the Wi-Fi network name being linked to a person’s overall Yandex ID, the researcher says. At times, its systems attempt to link multiple different IDs together.

“The amount of data that Yandex has through the Metrica is so huge, it's just impossible to even imagine it,” says Grigory Bakunov, a former Yandex engineer and deputy CTO who left the company in 2019. “It's enough to build any grouping, or segmentation of the audience.” The segments created by Crypta appear to be highly specific and show how powerful data about our online lives is when it is aggregated. There are advertising segments for people who use Yandex’s Alice smart speaker, “film lovers” can be grouped by their favorite genre, there are laptop users, people who “searched Radisson on maps,” and mobile gamers who show a long-term interest.

McCrea says some categories stand out more than others. She says a “smokers” segment appears to track people who purchase smoking-related items, like e-cigarettes. While “summer residents” may indicate people who have holiday homes and uses location data to determine this. There is also a “travelers” section that can use location data to track whether they have traveled from their normal location to another—it includes international and domestic fields. One part of the code looked to pull data from the Mail app and included fields about “boarding passes” and “hotels.”

Some of this information “doesn’t sound that unusual” for online advertising, McCrea says. But the big question for her is whether creating personalized adverting is a good enough reason to collect “this invasive level of information.” Behavioral advertising has long followed people around the web, with companies hoovering up people’s data in creepy ways. Regulators have failed to get a grip on the issue, while others have suggested it should be banned. “When you think about what else you could do, if you can make that kind of calculation, it's kind of creepy, especially in Russia,” McCrea says. She suggests it is not implausible to create segments for military-aged men who are looking to leave Russia.

Yandex’s Cherevko says that grouping users by interests is an “industry standard practice” and that it isn’t possible for advertisers to identify specific people. Cherevko says the collection of information allows people to be shown specific ads: “gardening products to a segment of users who are interested in summer houses and car equipment to those who visit gas stations.” Crypta analyzes a person’s online behavior, Cherevko says, and “calculates the probability” they belong to a specific group.

“For Crypta, each user is represented as a set of identifiers, and the system cannot associate them with a natural person in the real world,” Cherevko claims. “This kind of set is probabilistic only.” He adds that Crypta doesn’t have access to people’s emails and says the Mail data in the code about boarding passes and hotels was an “experiment.” Crypta “received only de-identified information about the category from Mail,” and the method has not been used since 2019, Cherevko says. He adds that Yandex deletes “user geolocation” collected by AppMetrica after 14 days.

While the leaked source code offers a detailed view of how Yandex’s systems may operate, it is not the full picture. Artur Hachuyan, a data scientist and AI researcher in Russia who started his own firm doing analytics similar to Crypta, says he did not find any pretrained machine learning models when he inspected the code or references to data sources or external databases of Yandex’s partners. It’s also not clear, for instance, which parts of the code were not used.

McCrea’s analysis says Yandex assigns people household IDs. Details in the code, the researcher says, include the number of people in a household, the gender of people, and if they are any elderly people or children. People’s location data is used to group them into households, and they can be included if their IP addresses have “intersected,” Cherevko says. The groupings are used for advertising, he says. “If we assume that there are elderly people in the household, then we can invite advertisers to show them residential complexes with an accessible environment.”

The code also shows how Yandex can combine data from multiple services. McCrea says in one complex process, an adult’s search data may be pulled from the Yandex search tool, AppMetrica, and the company’s taxi app to predict whether they have children in their household. Some of the code categorizes whether children may be over or under 13. (Yandex’s Cherevko says people can order taxis with children’s seats, which is a sign they may be “interested in specific content that might be interesting for someone with a child.”)

One element within the Crypta code indicates just how all of this data can be pulled together. A user interface exists that acts as a profile about someone: It shows marital status, their predicted income, whether they have children, and three interests—which include broad topics such as appliances, food, clothes, and rest. Cherevko says this is an “internal Yandex tool” where employees can see how Crypta’s algorithms classify them, and they can only access their own information. “We have not encountered any incidents related to access abuse,” he says.

Government Influence

Yandex is going through a breakup. In November 2022, the company’s Netherlands-based parent organization, Yandex NV, announced it will separate itself from the Russian business, following Russia’s invasion of Ukraine. Internationally, the company, which will change its name, is planning to develop self-driving technologies and cloud computing, while divesting itself from search, advertising, and other services in Russia. Various Russian businessmen have been linked to the potential sale. (At the end of July, Yandex NV said it plans to propose its restructuring to shareholders later this year.)

While the uncoupling is being worked out, Russia has been trying to consolidate its control of the internet and increasing censorship. A slew of new laws requires more companies and government services in the country to use home-grown tech. For instance, this week, Finland and Norway’s data regulators blocked Yandex’s international taxi app from sending data back to Russia due to a new law, which comes into force in September, that will allow the Federal Security Service (FSB) access to taxi data.

These nationalization efforts coupled with the planned ownership change at Yandex are creating concerns that the Kremlin may soon be able to use data gathered by the company. Stanislav Shakirov, the CTO of Russian digital rights group Roskomsvoboda and founder of tech development organization Privacy Accelerator, says historically Yandex has tried to resist government demands for data and has proved better than other firms. (In June, it was fined 2 million rubles ($24,000) for not handing data to Russian security services.) However, Shakirov says he thinks things are changing. “I am inclined to believe that Yandex will be attempted to be nationalized and, as a consequence, management and policy will change,” Shakirov says. “And as a consequence, user data will be under much greater threat than it is now.”

Bakunov, the former Yandex engineer, who reviewed some of McCrea’s findings at WIRED’s request, says he is scared by the potential for the misuse of data going forward. He says it looks like Russia is a “new generation” of a “failed state,” highlighting how it may use technology. “Yandex here is the big part of these technologies,” he says. “When we built this company, many years ago, nobody thought that.” The company’s head of privacy, Cherevko, says that within the restructuring process, “control of the company will remain in the hands of management.” And its management makes decisions based on its “core principles.”

But the leaked code shows, in one small instance, that Yandex may already share limited information with one Russian government-linked company. Within Crypta are five “matchers” that sync fingerprinting events with telecoms firms—including the state-backed Rostelecom. McCrea says this indicates that the fingerprinting events could be accessible to parts of the Russian state. “The shocking thing is that it exists,” McCrea says. “There's nothing terribly shocking within it.” (Cherevko says the tool is used for improving the quality of advertising, helping it to improve its accuracy, and also identifying scammers attempting to conduct fraud.)

Overall, McCrea says that whatever happens with the company, there are lessons about collecting too much data and what can happen to it over time when circumstances change. “Nothing stays harmless forever,” she says.

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