#Ticketing CRM

[czentrix]

What Should You Know About Ticketing CRM

Just with this, the agent will be able to view the ticket details from the interactions with IVR or interaction with any channel.

[commencecorporation]

All-in-One Web Based CRM for Tracking Sales Leads and Managing Tickets Efficiently

Managing customer relationships and keeping up with daily operations can be a real challenge for growing businesses. To stay ahead, teams need the right tools to manage support tickets, follow up with prospects, and maintain a steady workflow. That’s where Commence Corporation makes a difference.

Designed to simplify complex processes, Commence offers a smart solution that helps streamline customer service and sales operations. It brings together everything teams need in one place—making work easier, faster, and more efficient.

Smarter Support with Ticket Management

Providing quality support is essential for building long-term customer relationships. With Ticket Management Software from Commence, teams can easily organize and resolve customer issues. The system makes it simple to assign tasks, monitor progress, and ensure that every inquiry gets a timely response. This helps reduce bottlenecks and improves overall service quality.

Better Sales Performance Starts with Lead Tracking

Understanding where potential clients stand in the sales journey is key to closing deals. Commence’s solution for Tracking Sales Leads gives sales teams better visibility into their pipeline. With detailed insights and smart automation, it becomes easier to prioritize leads, follow up effectively, and boost conversions.

One Platform. Multiple Benefits.

Modern businesses need tools that are flexible, accessible, and scalable. That’s exactly what you get with Commence’s Web Based CRM. It’s built to support teams working remotely or in-office, giving them real-time access to essential customer and sales data from anywhere. Whether you're managing support tickets or tracking new business opportunities, everything is just a few clicks away.

From small startups to mid-sized companies, Commence offers a clean and reliable platform that adapts to business needs without unnecessary complexity.

Conclusion

For companies ready to improve how they manage customer interactions and grow their sales pipeline, Commence Corporation provides a complete and easy-to-use solution. With features designed for support, sales, and collaboration, it's more than just software—it’s a smarter way to run your business.

[kazanckulubu]

2025 Türkiye Trend Ürünleri: Yüksek Komisyon Kazandıran Seçimler

2025 Türkiye Trend Ürünleri – Yüksek Komisyon Potansiyeli 1. Premium Akıllı Telefonlar Ürün Açıklaması iPhone 15 Pro Max ve Samsung Galaxy S Ultra gibi cihazlar, üst segmentte yer almakta ve fiyatları 100.000 TL’yi aşabilmektedir. Komisyon Potansiyeli %1-5 arasında değişen oranlara rağmen, birim fiyatın yüksekliği nedeniyle satış başına yüzlerce TL komisyon mümkündür. Pazarlama…

[crmleaf]

CRMLeaf Features Built to Improve Sales and Customer Relationships

In this blog, we’ll explore the key features of CRMLeaf that are designed to elevate your sales process and enhance customer relationships at every stage.

Read the full blog

[groweon-crm]

Enter in the World of Digital Transformation: Utilize Service Ticket Management

Customer service is only truly effective when your clients do not have to repeat themselves or provide you with information that you should already know. In 2025, you can't leave yourself behind when you are willing to top the business lead. You need to think out of the box; you will have to perform out of the box, something new, something powerful.

The world is wholly focused on digital transformation. For your business efficiency and growth, you will have to grab everything that can enhance the quality of your business. Service ticket management is the solution here. With this, your agent will have all of the information they need to begin problem-solving. If you do not know much about service ticket management, CRM software, relax! We are here to let you know all about it.

What is Service Ticket Management?

Service ticket management is the system that works for logging, managing, and resolving customer complaints or requests through service tickets. Businesses generate these tickets through emails, phone calls, live chats, and social media. The procedure will be completely automated and will be organized using Service Ticket Management, crm software.

In previous years, customer support environment was dependent on manual tracking, which was so error-prone and also time-consuming. With service ticket management, crm software, businesses can now automate workflows and can also allocate tickets to appropriate agents.

They can track all interactions in real-time from a centralized platform. Digital transformation has made it so easy to deal with customers' issues and resolve them quickly. This helps in optimizing customer service operations.

Drive Business Success with Service Ticket Management

In the era of digital transformation, businesses across all industries in 2025 are being urged to embrace technology to improve operational efficiency, increase customer satisfaction, and stay ahead of the competition. Also, digital transformation has shown to be highly effective in customer service management. Service Ticket Management, CRM software allows businesses to manage, resolve, and track customer concerns easily and in a short time. Along with that, it is also resulting in a more efficient and responsive approach towards customer care. Adopting digital transformation through service ticket management can elevate customer support operations and generate business success.

How Service Ticket Management Fuels Digital Transformation?

Businesses that avoid service ticket management solutions can struggle with customer service management because it's too complicated but a necessity of time.  If you are confused about how it works and how service ticket management for CRM can introduce digital transformation into business growth, let me explain.

Brings Automation and Efficiency

These services significantly influence customer satisfaction as tickets are automatically generated, categorized, and also routed to the right support agents based on their expertise or workload. It reduces human errors and provides efficiency. The automated system calculates and prioritizes urgent issues to receive immediate solution.

Eliminate repetitive tasks

The system helps eliminate repetitive tasks like data entry and ticket sorting so agents can focus on more complex issues. Customers do not have to wait much and receive quick solutions.

Helps in cost Reduction

Although service ticket management, CRM software needs an investment initially it ultimately leads to cost savings for your business's future.

Enhanced Collaboration across Teams

 Businesses are the collaboration of various teams like sales, marketing, IT, customer service, etc. Service ticket management, CRM software can help in maintaining collaboration among these departments. Agents can share tickets, notes, and updates with other teams in no time.

Continuous Improvement with data-driven insights

It also provides businesses with valuable data. Every ticket, its category, resolution time, and customer feedback are captured in a centralized database. Through analytics and reporting, businesses can identify patterns in customer complaints, recognize common issues, and pinpoint areas for improvement in products or services.

Future of Customer Service Management

Digital transformation is all about using brilliant tools to improve business growth and deliver better customer outcomes. Service ticket management is one of the most impressive pieces of this transformation. Automating workflows, improving collaboration, and having all the details of your regular customers can help you create better relationships with your customers and help your company perform actively, even in critical situations.

[sangeersoft]

Salesrobot Ticket Management System is a Helpdesk Software for Customer Support Centres. It is a cloud-based solution that integrates customer queries easily.

[deefeeme]

Cyber Monday 2024: ¿cómo aumentar las ventas de tu negocio?

Cyber Monday 2024: ¿cómo aumentar las ventas de tu negocio? El Cyber Monday se celebra en la Argentina desde hace más de una década, y se ha convertido en una fecha importante para los emprendedores digitales, quienes tienen la posibilidad de aumentar las ventas de cara al fin de año.

Entre el 4 y el 6 de noviembre se estará llevando a cabo la nueva edición del Cyber Monday, una campaña de descuentos impulsada por la Cámara Argentina de Comercio Electrónico (CACE) con el objetivo de potenciar las ventas por Internet en el país mediante miles de descuentos en todo tipo de mercancía. Si bien se trata de una fecha importante para las grandes empresas y los consumidores, esta se…

[vinicrm]

A Customer Relationship Management (CRM) system is a software tool used by businesses to manage interactions with current and potential customers. It helps streamline and organize customer data, track communication, and support sales, marketing, and customer service efforts.

[inextcrm]

10 Must-Try Task Management Tools for Boosting Productivity Today

In a world where time is of the essence and tasks seem to pile up faster than we can keep track, having the right tools to manage our workload is crucial. Task management tools have become indispensable in helping individuals and teams stay organized, prioritize tasks, and ultimately boost productivity. With a plethora of options available, finding the perfect task management tool can be overwhelming. Fear not, as we've curated a list of 10 must-try task management tools that are sure to streamline your workflow and enhance productivity.

1. Todoist

Todoist is a simple yet powerful task manager that lets you organize tasks by projects, set due dates, and even collaborate with others. Its intuitive interface and cross-platform compatibility make it a favorite among individuals and teams alike.

2. Trello

Trello's visual approach to task management with boards, lists, and cards makes it a versatile tool for organizing tasks and projects. Whether you're planning a project, tracking progress, or brainstorming ideas, Trello's flexible layout adapts to your workflow effortlessly.

3. Asana

Asana is a comprehensive task management tool that offers features for project planning, task assignment, and team collaboration. With its user-friendly interface and customizable dashboards, Asana keeps teams aligned and productive.

4. Monday.com

Monday.com combines task management with project tracking, team collaboration, and workflow automation in one platform. Its customizable layouts and integration capabilities make it suitable for teams of all sizes and industries.

5. Notion

Notion is more than just a task management tool; it's a versatile workspace that allows you to create custom databases, wikis, and collaborative documents. With its powerful features and endless possibilities for customization, Notion adapts to any workflow seamlessly.

6. Microsoft To Do

Microsoft To Do offers a simple yet effective way to manage tasks across devices. With features like due dates, reminders, and integration with other Microsoft services, it's a convenient choice for users within the Microsoft ecosystem.

7. Wrike

Wrike is a robust project management tool with task management features designed to streamline workflows and increase efficiency. Its Gantt chart view, real-time collaboration, and reporting capabilities make it ideal for complex projects and teams.

8. TickTick

TickTick is a feature-rich task manager with a focus on simplicity and productivity. With features like habit tracking, Pomodoro timer, and calendar integration, TickTick helps users stay organized and focused on their goals.

9. Remember The Milk

Remember The Milk is a straightforward task management tool with a strong emphasis on task prioritization and smart lists. Its intuitive interface and powerful search capabilities make it easy to manage tasks effectively.

10. ClickUp

ClickUp is an all-in-one productivity platform that offers task management, project management, and team collaboration features. With customizable views, automation, and integration with third-party tools, ClickUp adapts to any workflow with ease.

Conclusion

Whether you're a solo entrepreneur, a small business owner, or part of a large team, finding the right task management tool can make all the difference in your productivity and efficiency. With the diverse range of options available, there's bound to be a task management tool that suits your needs and preferences. Give these 10 must-try task management tools a spin and take your productivity to new heights today!

[ms-demeanor]

One of the problems that came up this week is actually a problem that came up in December.

On December 15th we got a warning about disk health in a server; there is a drive that is at risk of failure.

A ticket was created for me to create a quote to replace the drive.

There was no part number associated with the ticket, and because of the type of server, there was no easy way to access configuration information online and our hardware documentation is a disaster (I have thought it was a disaster since the acquisition; I set up hardware documentation at the old job specifically to avoid issues like this and now all that documentation is gone because we didn't keep any licenses of the old job's CRM). This was not a situation where I could find a part number.

I contacted Tech Alice and asked her to check the part number on the server. Alice reported back that because the drive was part of a RAID array, she couldn't get the part number. She recommended asking Bob, and put her time entry on the ticket.

I contacted Tech Bob and asked him if he could find the part number for the drive on the server; Bob also reported back that he could not find a way to get the part number from the server, he recommended that Charlie collect the part number when he went onsite. Bob added his time to the ticket (still my ticket) and added the status "onsite needed."

Now it is December 23rd. I have messaged Charlie and asked him to check the part number when he is onsite and have added him to the ticket. I'm out of the office today, Charlie is out of the office next week. Charlie does not remember to look at the part number when he is onsite. It is the end of the year.

Now it is January 15th. We lost the first week of the year to assessments, and the second week of the year to the state and our clients being on fire - people were unable to go onsite because of all of that. Charlie is going onsite. I remind him to get the part number when he is at the client site. When he is at the client site he alerts me that actually he is at their other location, not the location with the server.

Now it is January 27th. Charlie is going back onsite, he is on my ticket, the ticket is set to onsite needed. I remind Charlie that we need the part number. Charlie does not remember.

Now it is February 6th. We have created a whole new ticket for Charlie with the *EXPRESS STATED PURPOSE* of going onsite to collect a part number for the failing drive in the server. Charlie marks the ticket as "waiting materials" and makes a note that he can't replace the drive until we order the part.

Now it is February 7th. We have explained, in writing, in Charlie's ticket that we can't order the part until he goes onsite and collects the part number, because we cannot get it because the server won't report the part number if it's in a raid array for reasons that I'll be honest I do not understand.

Now it is February 14th. Charlie closes his ticket and he and Bob pull me into a meeting. The server at the client site is so old they're not sure it's a good idea to replace the drive. Charlie has recommended that the project team quote a migration to sharepoint, which the client has expressed interest in in the past. Bob makes a note of this in my ticket. But I do not close my ticket. I do not close my ticket because I know there must be some fuckery coming. So I put my ticket to "on hold" and set it to reactivate on March 10th so that I can follow up with the project team and see if the migration project is making any progress or if we still need to replace this drive because the server drive is still failing.

It is March 13th. I have a bad week. A very bad week. My manager looks at my open tickets and asks why on earth I still have a server drive failure ticket open from December. I explain that I only have it open to follow up on the migration because the technician suggested server replacement but if there wasn't progress we should still quote a drive, but I still didn't have the part number.

My manager puts me in a chat with me, Charlie, the Project team lead, my manager, and the service team lead and asks what the fuck is going on. I paste Charlie's last update on my ticket and say that I'll be happy to quote a hard drive but I still don't have the part number.

Charlie says "Oh, I put the part number in the ticket" and pastes a photo of a drive (low light, low contrast, and blurry but with a visible part number) in the chat.

"Great!" I say, and immediately assemble a quote and find stock. Then i look back at my ticket. "But I'm actually not seeing the part number on this [my] ticket. Where was that again?"

Charlie has put the part number on his ticket, which I was never on, which he closed.

"Ah, okay. I see."

And here's where the different standards that all of us are used to using work against us.

My old job built RAID servers all the fucking time. It was totally standard, totally easy, totally sensible, and I always knew to double the number of drives we needed for the storage we got because we'd be mirroring. Because we'd be using RAID 10. Because it's robust and can take a lot of failure. A drive failing in a server configured with RAID 10 is not ideal, but it's also not a drop-everything and panic emergency. I *still* wouldn't want to leave it two months in an ideal world but I can't drive up to San Francisco and get a part number, and sometimes the world literally catches on fire.

However, these new folks use RAID 5.

A drive failing in a server configured with RAID 5 *IS* a drop everything emergency, because if one drive goes down the whole system goes down until you can replace the drive and rebuild the array, and because RAID 5 is slower than 10, this can take a very, very long time depending on how much data there is. And if *two* drives fail the data is *gone*

So.

Whose job is it to get the part number, and whose job is it to know that the server is at imminent risk of failure?

Well, now I have properly reconfigured my internal alarms about any failing server drive, but I don't understand why none of the three technicians who worked on this ticket with me didn't at any point say "hey this is an emergency" (Alice is from my old team and used to RAID 10 also, I'm willing to give her a pass) and I'm *really* confused why Bob and Charlie would recommend *not* replacing a drive in a server that is that close to failure.

(And again, I just didn't know. Believe me, I am never, ever going to shut up about drive warning tickets in the future)

And, the thing that scares the shit out of me and my manager and part of the reason why this has been a bad week and I'm having stressful conversations: What if I had just closed that ticket instead of letting it reactivate to follow up on? What if I had just marked it as done when Charlie gave me the update? It wouldn't have been an old-ass ticket in my queue that my manager flagged, it would have been a note in an after-action report when the client's server crashed.

(The client has the quote now with the statement "this failing drive puts your server at risk of failure and we strongly recommend replacing" but they haven't approved it yet because they're really cheap so I'm going to have to send it again and say "this is a mission critical part that you need to replace; your server is at risk as long as the drive is not replaced.")

So. The boss is asking "why is procurement taking so long" and really, now that I'm thinking about it - because he brought it up - how much of this really IS supposed to be my job?

[probablygayattorneys]

I went to another Ghibli Fest movie tonight, The Cat Returns and the whole time I was like “Wow, the Baron looks so familiar. I could swear I’ve seen someone dressed exactly like that before.”

Sure enough…

So I went to go see Kiki’s Delivery Service in theatres as part of this year’s Ghibli Fest, and the entire time I kept thinking that the boy in it reminded me of teenage Randall, just his general aura and everything, which was fine until…

Mark the similarities and the differences

[one24hrms]

One24: The All-in-One Platform Transforming Business Operations for IT Companies

Key Features That Set One24 Apart 🧠 Smart HRMS Handle everything from hiring, onboarding, attendance, and leave to appraisals and payroll. Say goodbye to spreadsheets and hello to automation.

📊 Project & Task Management Keep projects on track with real-time updates, sprint boards, deadline tracking, and team collaboration tools—all visible in a single dashboard.

💻 IT Asset & Hardware Management Track and manage your entire hardware inventory, software licenses, and IT tickets. Prevent asset loss, improve compliance, and control costs.

📈 Sales CRM Manage leads, pipeline stages, and client communication. Get real-time insights into your sales cycle and close deals faster.

📉 AI Analytics & Business Intelligence Leverage powerful, AI-driven analytics that turn raw data into smart decisions. Identify trends, predict risks, and track team performance with ease.

🔄 Automation & Notifications Automate repetitive workflows like approvals, reminders, and compliance checks so your teams can focus on what really matters—innovation and growth.

[voiceapisolutions]

How Enterprises Use Voice APIs for Call Routing and IVR Automation

Enterprises today handle thousands of customer calls every day. To manage these efficiently, many are turning to voice APIs. These tools help businesses automate call routing and interactive voice response (IVR) systems.

What Are Voice APIs?

Voice APIs are software interfaces that allow developers to build voice-calling features into apps or systems. These APIs can trigger actions like placing calls, receiving them, or converting speech to text. For enterprises, voice APIs make it easy to integrate intelligent call handling into their workflow.

Smarter Call Routing

Call routing directs incoming calls to the right agent or department. With voice APIs, this process becomes dynamic and rules based.

For example, a customer calling from a VIP number can be routed directly to a premium support team. APIs allow routing rules based on caller ID, time of day, location, or even previous interactions. This reduces wait times and improves customer satisfaction.

Automated IVR Systems

Interactive Voice Response (IVR) lets callers interact with a menu system using voice or keypad inputs. Traditional IVR systems are rigid and often frustrating.

Voice APIs enable smarter, more personalized IVR flows. Enterprises can design menus that adapt in real time. For instance, returning callers may hear different options based on their past issues. With speech recognition, users can speak naturally instead of pressing buttons.

Scalability and Flexibility

One major benefit of using voice API is scalability. Enterprises don’t need physical infrastructure to manage call volume. The cloud-based nature of voice APIs means businesses can handle spikes in calls without losing quality.

Also, changes to call flows can be made quickly. New routing rules or IVR scripts can be deployed without touching hardware. This agility is crucial in fast-moving industries.

Enhanced Analytics and Integration

Voice APIs also provide detailed data. Enterprises can track call duration, drop rates, wait times, and common IVR paths. This data helps optimize performance and identify pain points.

Moreover, APIs easily integrate with CRMs, ticketing systems, and analytics tools. This ensures a seamless connection between calls and other business processes.

Final Thoughts

Voice APIs are transforming how enterprises manage voice communications. From intelligent call routing to adaptive IVR systems, the benefits are clear. Enterprises that adopt these tools gain speed, efficiency, and better customer experience, and that too without a lot of effort.

[pitchburgh]

So work has me figuring out a whole new ticketing system and CRM pretty much from scratch. My task is to rebuild all our old workflows (we have about 100) in a totally different environment. this is so hard.

and also FUN I am flourishing I love a challenge

[aktechworld]

Building a Mobile-First CRM: UX Considerations for Developers

As teams become increasingly mobile and remote, CRMs must function seamlessly on smartphones and tablets. A mobile-first CRM isn’t just a responsive design — it’s a rethinking of how users interact with features in real-time, on the go.

Here are key UX considerations developers should prioritize when building mobile-first CRM solutions:

1. Simplified Navigation

Use a bottom-tab or collapsible hamburger menu for easy one-hand use

Prioritize the most-used features on the home screen

Limit user interactions to 2–3 taps to access critical tasks

Avoid overloading the interface with too many options

2. Offline Access and Sync

Allow users to access records even without internet connectivity

Auto-sync changes once the device goes online

Use local caching for smooth experience during field operations

Maintain data accuracy across devices

3. Touch-Optimized Interactions

Design larger touch targets for forms, buttons, and menus

Use swipe gestures for actions like delete, archive, or assign

Minimize typing by offering dropdowns, toggles, and voice input

Focus on finger-friendly UI patterns over mouse-based ones

4. Performance and Speed

Optimize loading times with lazy loading and minimal animation

Compress images and minimize API payloads

Use skeleton loaders to improve perceived speed

Reduce background processes that drain battery

5. Context-Aware Functionality

Trigger location-based reminders or check-ins for sales reps

Show recently accessed contacts or tasks upon app launch

Personalize dashboards based on time of day or past activity

Custom CRM apps can dynamically adapt to user context

6. Data Entry Efficiency

Pre-fill forms with known user data

Add barcode/QR code scanning for quick product or ticket lookup

Use camera access for attachments and visual records

Minimize scrolling with accordion or segmented layouts

7. Notifications and Alerts

Send real-time push notifications for leads, meetings, and updates

Group notifications logically to avoid spamming users

Allow users to customize alert preferences within settings

Deliver actionable alerts with quick action buttons

8. Security on Mobile Devices

Require biometric or PIN login on app launch

Encrypt stored data and use secure authentication APIs

Set auto-logout for idle sessions

Mobile CRM security must match or exceed desktop-grade protection