#WhatsApp API Services

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WhatsApp: Facebook hosting services to cut costs | India Business News - Times of India

WhatsApp: Facebook hosting services to cut costs | India Business News – Times of India

BENGALURU: Under fire over its privacy changes, WhatsApp is now reaching out with reassuring messages to businesses that use its application programming interface (API) to chat with users. The company said leveraging its parent firm Facebook’s hosting services will be much cheaper and will increase efficiency while managing users on the platform. Currently, WhatsApp API services are provided…

[nettyfishsolutions]

Nettyfish Solutions is the most secure communication service provider for modern customer support, sales, call centres, healthcare, financial and logistics. We provide versatile service of IVR, Missed call service, AI autodialer, virtual mobile number and many.

[bulksmsbymsgclub]

Verified WhatsApp For Restaurants, Hotels & Cafe’s

WhatsApp Business, WhatsApp Business API, Verified WhatsApp

In the restaurant business, it’s all about convenience, speed, and quality. You have already won half the battle if you can find a customer support avenue that guarantees these three. This is the rationale behind the creation of a brand-new WhatsApp meal ordering and delivery system.

It’s a wise move for your F&B business to try to reach out on platforms that your customers already frequently use. It facilitates relationships and creates a channel that serves as both a marketing tool and a channel for customer assistance. One such tool that can assist you in achieving all these without significantly depleting your money is WhatsApp Business for restaurants.

On your Android or iPhone, you can download WhatsApp Business without charge. To reach your intended customers, just register a business account and fill it out with pertinent information (such as contact information, your company’s name, and logo, opening hours, etc.). This service can be very helpful to small Businesses.

The opportunity: How WhatsApp Business can revolutionize your restaurant operations through AI

An app like WhatsApp has limitless market potential. WhatsApp is used by more than two billion people worldwide. Within a year of its 2018 launch, WhatsApp Business had amassed more than five million subscribers. 

This is a very well-liked method of accessing services, scheduling appointments, ordering home delivery, and other things in the current market. Restaurants may make good use of these related traits. You can guarantee quicker customer service and more reach by allowing WhatsApp ordering at your restaurant.

You provide clients with a simple way to contact you with WhatsApp Business for restaurants so they can place orders, reserve tables, plan events, and contact you with any questions or issues. This can greatly benefit your local business and expand your customer base.

The issue WhatsApp Business can address

Due to rising competition, business owners of restaurants and home delivery services are seeking strategies to expand their customer base without spending a lot of money on advertising. Given that more users now prefer to order takeaway, this is now more crucial. 

Research by the International Foodservice Manufacturers Association found that 24% of Gen-Z and 21% of millennials each order home delivery three to four times each week. The post-pandemic world is, to put it mildly, much more on-demand friendly.

Additionally, because they run on-demand or with a tiny staff, small businesses cannot afford to invest in advertising, billboards, or even outside food delivery services.

Such enterprises require a low-cost avenue to:

Promote their goods

Performing service deliveries

Actively interact with consumers

broadcasting offers and availability

The tools that WhatsApp for small businesses offers enable users to perform all these tasks and more. 

Conversational AI is the solution.

A platform that provides the following can help restaurant businesses with their reachability issue:

automated customer service and problem solving

Lead generation and conversion

interaction with customers using their preferred medium

CSAT (customer satisfaction) and NPS (net promoter score) improvement

Personalized and prompt customer service

Affordable and widely accessible service

Learn more about why: Why is Everyone Talking about WhatsApp Chatbots for Food Tech?

One of the most popular apps in the world is WhatsApp. WhatsApp is used by 96% of all smartphone users in India alone. For a sizable portion of people in nations like the US, UAE, etc., WhatsApp is the main platform for online communication. As a result, it is a fantastic marketing tool for restaurant owners.

If a customer can get food and drinks through WhatsApp, they are more likely to do so than if they had to call a business and deal with waiting times or network problems.

Restaurants’ WhatsApp Business use cases

In just a few seconds, WhatsApp Business links companies with potential clients. It moves customer service beyond making an online purchase and has effectively supplanted antiquated methods like calling in orders.

This is the best route a company can offer its clients for tailored responses, requests, and query resolutions.

We will trace a customer’s path through a restaurant company’ sales funnel using the use cases that follow. 

1. Generate, evaluate, and qualify leads quickly for smoother online-ordering 

Lead generation is the first stage in every sales funnel. In the online restaurant sector, conversion cycles are frequently brief and quick. As a result, it’s critical for restaurants to review and validate leads as soon as possible customers present themselves.

Once a client messages your company on WhatsApp, you can get their name and phone number. additional information, including location, preferences, and email ID. You can also direct customers to WhatsApp and increase your lead generation by including a “click to chat” link on your website or in your ads.

After the initial message, you can chat with the client via the WhatsApp API for 24 hours. After that, you’ll need the customer’s opt-in consent to continue talking to them. 

2. Quickly respond to inquiries during the ordering process or afterward

People who are hungry want answers now, please!

That is what an AI chatbot for WhatsApp can achieve! They could inquire about the location of your restaurant, the menu, the services, the return procedures, and the customization possibilities.

While assisting customers with placing food orders on WhatsApp, you can instantly respond to these questions.

3. Immediately acknowledge and validate placed orders

After addressing the FAQs, placing orders is the next step. The procedure for placing an order should be straightforward and comprise as few stages as feasible. This keeps the customer’s interaction light and enjoyable.

If this stage has too many obstacles, the customer can decide not to place an order from your restaurant.

Making an order also involves submitting requests for things like event and table reservations. There must be a customized response for each request.

4. Enable quick payment for orders from your users.

Recently, WhatsApp unveiled its payment tool, which your users can also use for companies. As an alternative, you can address any problems customers might be having paying for the order while simultaneously pointing them to additional payment alternatives over WhatsApp. For streamlined checkouts, you can link a variety of payment gateways with your chatbot.

Here’s how to seamlessly accept payments by integrating Platform with MsgClub.

5. Provide them with order tracking in real-time to ease their minds.

The importance of delivery updates in ensuring a good customer experience cannot be overstated. When the food is ready for delivery, providing an estimated time of arrival, and communicating the delivery person’s contact information are all necessary steps. You may also use a WhatsApp chatbot and the WhatsApp API to send automatic push alerts for the same.

6. Bad food? Inaccurate items? Refunds and returns that have been validated

Refunds and returns play a significant role in the restaurant business as well. The customer must have a platform to ask for returns or refunds if they decide they don’t like the food or run into other issues.

You may arrange returns, start refunds, and take additional actions to help a dissatisfied customer using WhatsApp Business.

7. Your user loved a dish or a restaurant? Let them place repeat orders

Your customers can order their preferred items from their preferred eateries. Giving your users discounts and vouchers is one way to thank them for their loyalty. This may encourage them to make more frequent orders from you.

By allowing users to gain discounts through a slot machine game each time they finish placing an order from one location, for instance, Swiggy recently made food ordering much more involved and exciting. Users are drawn back to their service to place more orders thanks to a sizable 30% discount on the following order.

8. “How did your order go?” Gather comments and ratings

The gathering of client feedback improves the customer experience. As soon as a sale is over, make sure to quickly gather feedback over WhatsApp so that your customers are more inclined to submit their most recent feedback. Your customers are more likely to reply to requests for feedback on WhatsApp than on SMS or emails because more people use chat apps.

9. How did the food delivery go? Encourage your users to recommend their friends

Having a satisfied stomach encourages positive word of mouth.

You can urge clients to tell their friends and family about your company. According to research, if a friend recommends a new restaurant, consumers are four times more likely to try it.

10. Discover what your users enjoy by gathering customer information.

The meal delivery option for WhatsApp Business makes long-term customer information collection simpler. This also holds true for clients who may have recently changed their phone number or other contact information.

Only from MsgClub, your all-in-one WhatsApp chatbot for your restaurant business

So it turns out there are a tonne of things a WhatsApp chatbot can do for your restaurant! A capable WhatsApp chatbot delivers a wide range of functions that can automate and expedite the majority of your customer communication, from accepting orders to making payments.

At MsgClub, we work hard to maintain a high standard when it comes to providing your clients with positive support experiences. We are an authorized WhatsApp Business Solution Provider, therefore we know exactly what it takes to launch your company on WhatsApp successfully. We’d like to provide you access to our free in-depth guide to WhatsApp customer support to give you a head start.

[whybulksms]

WhyBulkSMS is been standing tall since twelve years helping businesses and individuals to effectively communicate their messages. We are an India based privately held web solution Provider Company established in the year 2008. We combine the technical skills and hard work that India has become known for, with the relatively low cost of production here.

[apisolution]

WhatsApp API Access for Fast, Scalable WhatsApp Communications

In next to no time, they can start providing customer support, send timely notifications, verify and onboard users, and do a lot more with WhatsApp. They can even integrate the API with their CRM or ticketing system. Gupshup makes it easy to leverage the immediacy, ease of use, and personal touch of the world’s #1 messaging app.

With over 2 billion monthly active users and open rates of 99%, WhatsApp boasts numerous opportunities for medium and large businesses (MLBs) to connect with audiences, offer personalised shopping experiences, increase sales, and garner customer loyalty. And to achieve these objectives, the WhatsApp messaging API is priceless.

For WhatsApp API access, companies can fill out the form on Facebook for Business. However, it’s easier and less time-consuming to work with an official WhatsApp Partner like Gupshup. With Gupshup, MLBs can get going with WhatsApp API in just a few steps. 

[vinewtechnologies]

ERP Software Services, POS Software Services , Application Development | Vinew Technologies

Vinew Technologies focused majorly over ERP Software services and POS Software services, Web & Application development services & Woo commerce and Wordpress  easy-to-use, multipurpose social media plugin for WordPress.

[tabondigital-blog]

TabOn is the digital experience missing from dining. It is the simplified solution to getting deals without having to book a table. Getting live bill updates. Easy bill splitting and Seamless Payments. We are contributing in digital world by providing digital billing service to the people.

[myconnectone]

Whatsapp API service provider

MyConnect.one is a Whatsapp API service provider that helps businesses connect with their customers on Whatsapp. We offer a wide range of features, including sending and receiving messages, creating chatbots, and tracking analytics. Our service is easy to use and affordable, making it a great way for businesses of all sizes to improve their customer communication. We are a reliable and experienced Whatsapp API service provider, and we have a team of experts who are committed to helping our customers succeed. Contact us today to learn more about our service and how we can help you improve your customer communication.

[tanlakarix]

Using the WhatsApp Business API, you may improve the online shopping experience.

As more people shop online, their expectations rise along with them. In today’s extremely competitive e-commerce business, the only way to sustain and establish competitive distinction is to provide an extraordinary customer experience.

According to Bain & Company research, a 5% improvement in client retention can result in a 25% increase in profit.

The only way to boost client retention is to improve your customer experience, which is why e-commerce businesses are always seeking new methods to provide a customized consumer experience.

According to a recent study, support teams are 10 times more likely to handle customer issues via a private chat channel such as WhatsApp than through traditional contact channels.

WhatsApp Business API has provided e-commerce enterprises with a new channel for consumer engagement.

With over two billion active users globally, WhatsApp is one of the most popular instant messaging applications. Most WhatsApp users are engaged on the platform and send over 65 billion messages per day. As a result, numerous consumer firms have begun to use WhatsApp Business to communicate with their target audience.

Here are some ideas for how e-commerce businesses might incorporate WhatsApp into their communication strategy:

Respond to frequently asked questions by sending out proactive notifications.

Consumers enquiring about e-commerce enterprises are likely to bombard them with emails and phone calls. Answering any of these questions can be difficult for the customer service team. However, proactive notifications can be used to handle these queries.

The WhatsApp Business API allows marketers to deliver pre-approved message templates to consumers who have opted in for WhatsApp notifications. All frequently asked questions can be answered and provided to users in the form of notifications, allowing the support personnel to focus on other important responsibilities.

Virtual assistants for customer service

Around 76% of today’s shoppers prefer a quick self-service solution for resolving any concerns they may encounter while purchasing.

E-commerce enterprises should consider using WhatsApp to deploy a virtual assistant who will serve as a point of contact for both existing and new clients. The virtual assistant can greet visitors and answer common questions. When all self-service alternatives have been exhausted or the inquiry is determined to be of high priority, a customer representative can be connected to the chat to take over the conversation.

Product suggestion

E-commerce businesses might consider using the WhatsApp Business API to assist clients in selecting a product that meets their needs. Customers can contact e-commerce firms over WhatsApp and submit a basic inquiry outlining their needs.

The customer care agents can then configure automated responses to demonstrate relevant products and services using videos and photos or to recommend other products based on the customer’s previous searches and purchase history. Once a customer has decided on a product, an e-store can connect a payment gateway and provide them with a link to make a purchase.

Product recommendations via WhatsApp Business not only help businesses gain cash but also allow them to provide a more tailored purchasing experience for their customers.

Provide delivery and return status updates.

E-commerce enterprises can share a real-time delivery update using WhatsApp from the moment a consumer puts an order until the product is delivered. WhatsApp Business API can also manage real-time responses, allowing clients to quickly change their distribution options. Customers may easily resolve any of their product delivery questions and receive updates thanks to the two-way communication channel.

E-commerce businesses can also use the WhatsApp Business API to ease the return process by scheduling collections, obtaining exchange forms, and supplying visual documentation. Using WhatsApp Business to handle delivery and refunds enhances business efficiency and customer satisfaction significantly.

Here’s an example of how OTTO used the WhatsApp Business API to simplify the buying process.

OTTO is a well-known European online retailer. The company sought to strengthen its service channels and provide a better purchasing experience for its customers.

Previously, their customer service personnel handled consumer complaints and product-related inquiries via email or phone calls. The procedure was time-consuming and difficult. OTTO intended to engage its consumers directly by creating a user-friendly route via which they could rapidly communicate with the customer service team.

After integrating the WhatsApp Business API into their systems, OTTO trained its customer support team and established service centers to handle WhatsApp queries as part of the process.

OTTO’s customer service professionals were able to communicate with consumers in a direct and personal manner, addressing their concerns significantly faster, thanks to WhatsApp. When compared to email, the average handle time for simple client queries was reduced by 15%.

Final Thoughts

E-commerce enterprises should map their client journey and look for opportunities to overdeliver customer care at each stage. Once it is completed, it is simple to implement systems and processes that can create an exceptional client experience.

Personalized customer care is vital, and e-commerce firms that can make it happen on their consumers’ preferred instant messaging platforms will reap the benefits of deeper customer connections and a better shopping experience. WhatsApp Business API helps e-commerce businesses to smoothly fulfill the increased demands of today’s customers.

For More Info: https://www.karix.com/products/whatsapp-business-api/

[deligence-technologies]

Unlocking Business Potential: A Step-by-Step Guide to Integrating Salesforce with WhatsApp

To integrate Salesforce with WhatsApp, you can follow these general steps:

Set up a WhatsApp Business Account: First, create a WhatsApp Business Account for your business by registering through the WhatsApp Business API. This involves verifying your business and obtaining the necessary credentials.

Enable Salesforce Connect: In Salesforce, enable Salesforce Connect to establish a connection between Salesforce and external systems like WhatsApp. This allows you to access and interact with WhatsApp data within Salesforce.

Configure External Objects: Define external objects in Salesforce that represent WhatsApp data, such as contacts, messages, or conversations. Map these objects to the corresponding WhatsApp API endpoints and fields.

Implement Integration Logic: Develop custom integration logic using Salesforce Apex or external integrations tools like MuleSoft or Zapier. This logic handles the communication between Salesforce and WhatsApp, such as sending messages, retrieving data, or updating records.

Test and Deploy: Thoroughly test the integration to ensure it functions as expected. Once validated, deploy the integration to your production environment.

Note: WhatsApp's Business API has specific requirements and restrictions, and integration may require the assistance of a Salesforce developer or a third-party integration provider familiar with both platforms.

It's important to refer to the official documentation and guidelines provided by Salesforce and WhatsApp for detailed instructions specific to your integration requirements.

[chirag1]

How an IVR Company Enhances Efficiency and Delivers Exceptional Caller Experiences

Introduction

In today's fast-paced business landscape, efficient communication plays a crucial role in establishing a successful customer relationship. One essential aspect of effective communication is an Interactive Voice Response (IVR) system. This technology has revolutionized customer interactions by streamlining processes, reducing wait times, and enhancing overall caller experiences. In this blog, we will explore the benefits of an IVR company, with a specific focus on True Bulk SMS, a leading IVR service provider located in Greater Noida West, Uttar Pradesh.

Efficiency and Streamlined Operations

An IVR system is an automated telephony solution that interacts with callers through pre-recorded voice prompts and touch-tone keypad entries. It serves as a virtual receptionist, directing incoming calls to the appropriate department or individual. By implementing an IVR system from True Bulk SMS, businesses can significantly enhance their efficiency and streamline their operations.

Call Routing: True Bulk SMS's IVR system efficiently routes calls based on caller input. It categorizes incoming calls, allowing customers to choose the department or service they require. This intelligent call routing minimizes wait times, ensuring callers are quickly connected to the right person or department, reducing frustration and enhancing efficiency.

IVR API: True Bulk SMS provides an IVR API that allows businesses to integrate the IVR system with their existing software or applications. This integration enables seamless data transfer and ensures a smooth customer journey across various touchpoints.

24/7 Availability: True Bulk SMS understands the importance of round-the-clock availability for businesses. With their IVR system, companies can provide 24/7 support, even outside regular business hours. This allows callers to access basic information or leave voicemails, ensuring their concerns are addressed promptly, irrespective of the time of day.

Exceptional Caller Experiences

Delivering exceptional caller experiences is paramount in today's competitive market. True Bulk SMS's IVR system offers several features that enhance customer satisfaction and build brand loyalty.

Customised Greetings: True Bulk SMS's IVR system allows businesses to create customized greetings to welcome callers. These personalized greetings can include the company name, special offers, or important announcements. By tailoring these greetings, companies can leave a positive first impression and make callers feel valued and appreciated.

Missed Call Captured: True Bulk SMS's IVR system incorporates a missed call feature that captures missed calls from customers. When a caller is unable to reach a live agent or department, the system records the missed call and stores the caller's information. This feature enables businesses to promptly follow up with missed calls, ensuring that no potential leads or customer inquiries go unnoticed. By capturing missed calls, companies can demonstrate their responsiveness and commitment to addressing customer needs, leading to improved customer satisfaction and engagement.

Call Recording: True Bulk SMS's IVR system includes call recording functionality, allowing businesses to capture and store customer interactions. This feature serves multiple purposes, including quality assurance, compliance adherence, and dispute resolution. It helps businesses monitor and improve customer service while ensuring accurate information

Conclusion

In today's competitive business environment, providing exceptional caller experiences and streamlining communication processes is crucial for success. An IVR system from True Bulk SMS, a leading IVR company in Greater Noida West, Uttar Pradesh, offers a wide range of benefits, including efficient call routing, call queuing, and round-the-clock availability. Additionally, it delivers exceptional caller experiences through personalized greetings, self-service options, and multi-language support. By partnering with True Bulk SMS, businesses can enhance their efficiency, improve customer satisfaction, and strengthen their brand reputation.

For more info contact now

Mail- info@truebulksms.com

Call Now- +91 98188 39191

Visit Now- www.truebulksms.com

[voicebrodcasting]

WhatsApp API Service Provider

Use WhatsApp Business API to reach and connect with your customers where they are already present. Get WhatsApp Business API (WABA) from go2market and use a single & authentic number for all your business communication.

[ojankias2546]