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#amazon expands on its new grocery delivery policy – and more customers will get to enjoy prime perks
niwantimes · 7 months
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Noida: एक महत्वपूर्ण सफलता में नोएडा के फेस वन पुलिस स्टेशन ने शुक्रवार को प्राप्त सूचना के आधार पर सेक्टर-2, बी-43, नोएडा में संचालित एक धोखाधड़ी वाले अंतरराष्ट्रीय कॉल सेंटर का पर्दाफाश किया। पुलिस ने 14 संदिग्धों को पकड़ा और घटनास्थल से बड़ी मात्रा में इलेक्ट्रॉनिक उपकरण जब्त किए। ये अपराधी इंटरनेट कॉल के माध्यम से अमेरिकी नागरिकों को धोखा दे रहे थे, नकली पॉलिसी बेचने के लिए बीमा एजेंट के रूप में प्रस्तुत हुए थे।
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ur-mag · 7 months
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Amazon expands on its new grocery delivery policy – and more customers will get to enjoy Prime perks | In Trend Today
Amazon expands on its new grocery delivery policy – and more customers will get to enjoy Prime perks Read Full Text or Full Article on MAG NEWS
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20 May 2021: In plenty of time: slower supply chains. Walmart losing ground.
Hello, this is the Co-op Digital newsletter. Thank you for reading - send ideas and feedback to @rod on Twitter. Please tell a friend about it!
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[Image: A world of slower and more resilient supply chains?]
In plenty of time: the need for slower supply chains
There are shortages of lots of things at the moment: shipping and freight, computer chips (with a knock-on effect on cars and other products now that chips are in everything), oil and petrol (thanks to hackers), rare earth metals (used in chips and batteries). And so on. And the flow of goods is slower (covid and brexit).
For over 50 years the world has been optimised for the speedy, predictable and efficient delivery of cheaper products. But the world is becoming less predictable. So maybe *optimising* is the wrong approach for the future - because just in time may end up looking like just about to break. Maybe supply chains need to run slower and fatter: more slack, more give in the systems, more resilience. More spare parts in the inventory, more stock on the shelves and on the balance sheet: demand for warehouse space surges in the UK. 
Walmart losing ground
Walmart says its grocery business is "rapidly" losing ground to competitors. A leaked memo outlines that it’s getting ever harder to stay on top. It’s not a surprise that discounters have grown faster, and that Amazon is catching up in general retail. But Instacart approaching parity with Walmart in online grocery is notable.
Again, the background is an unpredictable world - the pace of change is higher, driven by technology, capital, the virus and looming in the background climate. 2PM reckons that Walmart needs to invest in winning and retaining customers for Walmart+ (an unlimited free delivery membership programme a bit like Prime). And empower stores and staff “to be able to fulfill these orders, giving customers more options and better service. A lack of investment in its store employees, many of whom don’t receive benefits and rely on erratic scheduling, would sink Walmart’s subscription strategy”. 
Two thoughts: 
Could supporting unionisation offer a valuable difference, one that Amazon couldn’t stomach? 
Should Walmart buy Fedex to build out its logistics infrastructure, before someone online like Shopify does?
Elsewhere: New 'Russian Lidl' supermarket to open in Yorkshire. Mere (the European brand for Svetofor) says it will be the cheapest supermarket in the country.
Rapid grocery delivery
US rapid grocery delivery co Gopuff is buying the UK’s Fancy. Others in the UK: Getir, Gorillas, Dija, Weezy, Zapp. Eventually one or two of these may get enough scale to consolidate.
Southern Co-op extends Snappy Shopper home deliveries to new areas - Co-operative News. The retailer has filled nearly 10,000 orders through the partnership. (Related: Sainsbury's ex-boss invested in Snappy Shopper recently.)
Amazon expands in-garage delivery service - this piece is also a decent summary of the state of in-home/in-garage grocery delivery by others like Walmart.
Buy Now Pay Later says it increases order value 85%
“When retailers remove price as a barrier, everybody wins. That’s why businesses that offer Affirm’s pay-over-time solutions see an 85% increase in average order value and a 20% lift in repeat purchasing on average.” 
That’s from an advert by Affirm, a “buy now pay later” financing company. The general model for financing used to be lending - charge the consumer an interest rate. The new general model of retail financing reverses that. Now a BNPL company like Klarna, AfterPay or Affirm will make a 0% loan to the consumer, and charge a fee to the retailer because, unlike Some Bank’s credit card, BNPL is a payment channel that can increase sales value and volume.
The other key innovation seems to be having enough data that you can pre-approve customers in the shopping basket checkout itself, accepted with a click. The shopper can try the goods at home before the first payment is taken. Not all is rosy with BNPL of course - you can see that it could amplify problem debt.
Related: Klarna uses murals and QR codes to “set the record straight” on some misconceptions about how it works (why not just state them clearly?) 
Community
An article about a house renting mistake that’s also an accidental advert for multi-generational living:
“Thankfully, despite being the only teenager in the 10-apartment complex, Kohout is reportedly thriving in her unique surroundings. “I have become friends with a lot of my neighbors,” said the youngster, who enjoys carousing with them, listening to their stories and eating their delicious “home-cooked” meals.”
Various things
Top 3 UK supermarkets for accessibility: 1. Co-op, 2. Waitrose, 3. Tesco. That first one does look good.
The software company in Argentina where colleagues decide your salary - see also Ricardo Semler’s experiments in radical openness at Semco.
Amazon One’s palm-scanning payments are coming to Whole Foods.
Pret a Manger heads to Tesco in battle for new customers.
Food giants respond to worries over packaging - they’re looking at compostable plastics.
Ikea starts buy-back scheme offering vouchers for old furniture.
“We've booked two summer holidays for the same time” - if the trend of booking multiple holidays and cancelling one continues, you’d guess the tourism industry will review its reservation/cancellation policies.
Inside the job interview process for a ransomware gang.
Co-op Digital news
Inclusive, accessible services: the importance of content design - not just inclusive and accessible, also useful and effective.
What happened at our inclusion and accessibility talks. 
Big salute to Co-op Funeralcare, who helped make sure a challenging month for the newsletter team ended on a positive note. (Previously.)
Thank you for reading
Thank you friends, readers and contributors. Please continue to send ideas, questions, corrections, improvements, etc to @rod on Twitter. If you have enjoyed reading, please tell a friend! If you want to find out more about Co-op Digital, follow us @CoopDigital on Twitter and read the Co-op Digital Blog. Previous newsletters.
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Free Amazon Gift Card - How To Get Free Amazon Gift Card Codes 2019 (Generator)
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Online Shopping: The Complete Wired Guide
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Online Shopping: The Complete Wired Guide
Type “cheesecloth” into Google shopping. Hundreds of online shopping options pop up, in more than a dozen shades, at a range of price points. Many of the packages can be shipped to you in two days or less. In other words, shoppers live in a golden age of convenience. We’ve got more access to more stuff than ever before, at cheaper prices and ever-more-instant speeds. And the businesses who hawk us that stuff? They’ve got unprecedented levels of data on us, and they’re using it to target us in ever-more personalized ways.
As Americans, shopping’s in our bones. Patriotic fervor practically elevated consumerism to a religion after World War II, and today, we blur Jesus and Santa, ditch Thanksgiving for Black Friday, and mint new holidays (Cyber Monday) that give way to copycat holidays (Prime Day), all dedicated to buying stuff. Consumer spending on the “goods” portion of goods and services powers roughly one quarter of the economy, so it follows that retail is uber-susceptible to the technological, political, and economic forces that shape our society. Long ago, traveling peddlers were displaced by local merchants, who were supplanted by downtown department stores, which were upended by shopping malls, then big box chains, and now, the internet. And technology has armed today’s retailers with powerful tracking tools: We accept user agreements and pop-ups, trading gobs of valuable personal data in exchange for convenience—a commodity almost as prized as shopping itself.
The History of Online Shopping
The age of internet commerce really kicked off with Sting. Back in 1994, a band of coders led by a 21-year-old Swarthmore grad named Dan Kohn lived together in a two-story Nashua, New Hampshire, house. Fueled by ambition and a roaring Coca-Cola habit, they launched an online marketplace called NetMarket. The site let users make secure purchases by downloading encryption software named PGP, for “Pretty Good Privacy.” At noon on August 11, a Philadelphia man named Phil Brandenberger logged on. Typing in his address and credit card number, he bought a CD of Sting’s “Ten Summoners’ Tales” for $ 12.48 plus shipping. Champagne corks flew. The New York Times called it the first secure purchase of its kind. “Attention Shoppers,” a headline announced. “The Internet Is Open.”
Years later, Randy Adams, CEO of another online store called the Internet Shopping Network, claimed to have beaten out Kohn’s group by a month. In either case, the ecommerce floodgates didn’t quite fly open. The Unix-based programs required some tech know-how, and computers were a lot slower back then.
While we wait for modem speeds to rev up from bits to megabits, then, let’s review some retail history. Back in the ’80s, shopping largely centered around malls. Post–World War II migration to the ‘burbs had gutted downtown shopping centers and the sprawling department stores that served as their nuclei. Tax breaks and car culture spurred mass development of new big box stores and suburban shopping malls, and these parking-flush spaces recreated sanitized versions of urban retail corridors, writes Vicki Howard in From Main Street to Mall. Giant discount shops devoured local mom and pops. By 1990, Walmart had become the nation’s largest retailer.
Consumers were spoiled for choice, and they could get it on the cheap. But big box shops were laid out to maximize in-store time, turning shopping into a time-gobbling, endurance event. In the 2003 comedy Old School, Will Ferrell’s character Frank the Tank played this suburban ritual for laughs: “Pretty nice little Saturday, actually, We’re going to go to Home Depot…Maybe Bed, Bath, & Beyond, I don’t know. I don’t know if we’ll have enough time!”
Online shopping, by contrast, offered the promise of near-limitless choice at relatively snappy speeds. One of the earliest pre-Internet shopping ventures to test the online waters, CompuServe’s “Electronic Mall,” opened in 1984, offering stuff from more than 100 merchants, from JC Penney to Pepperidge Farms. Next to today’s sleek web pages, CompuServe’s command line interface looks positively primitive. But it worked, and it saved a trip to the mall. (As one early adopter told his local newscaster: “I just don’t like crowds.”) When it opened, only eight percent of US households had a computer, and at dial-up rates starting at around $ 5 an hour, the mall enjoyed limited success. E-shopping was still a decade away from going mainstream.
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In 1988, a CompuServe competitor named Prodigy sprung up, the product of a partnership between Sears and IBM. Alongside news, weather, email, banking, and bulletin boards, the service included a store. Jaunty illustrations accompanied item descriptions, but as Wired noted in 1993, “the service’s cartoon-like graphics proved far less useful to purveyors of items that consumers wanted to see before buying, such as clothing and home furnishings.” A short-lived grocery service folded “because consumers were uncomfortable using a PC to select food.”
Until the World Wide Web debuted publicly in 1991, online shopping remained the province of services like Prodigy. That year, the National Science Foundation, which funded the networks that made up the backbone of the Internet, lifted its ban on commercial activity. Merchants were free to register domains and set up cybershop, but a problem lingered: Shoppers were—rightly—suspicious of handing over credit card data to remote, faceless webmasters. No mechanism existed to verify the sites’ authenticity.
In December 1994, a 23-year-old University of Illinois grad named Marc Andreessen released Netscape 1.0. The web browser featured a protocol called Secure Sockets Layer (SSL), which let both sides of a transaction encrypt personal information. From there, ecommerce began to take off.
Without the cost of maintaining physical stores, online retailers could offer lower prices and larger assortments than their brick and mortar counterparts, and people could by them in less time than it took to gas up the minivan. A “nice little Saturday” no longer had to entail epic marathons to warehouse-style superstores. If Sting knocked on the floodgates, Amazon was the wave that was about to burst them open.
In July 1995, a hedge fund VP named Jeff Bezos opened an online bookstore. He named it after the world’s largest river, after deciding against Relentless.com. (The domain still redirects to Amazon.) The site carried a million titles, and Bezos billed it “Earth’s Biggest Bookstore.” Within a month, Amazon.com had sold books to buyers in every US state, plus 45 countries.
Bezos recognized that shopping online at the time carried so-called pain points. Gauging quality could be difficult. Shoppers had to manually enter lines and lines of payment and shipping info each time they wanted to buy a nut sampler. High shipping costs could cancel out savings. Such headaches led shoppers to abandon their carts at distressing rates.
Amazon knew these minor irritations could add up, spelling major revenue losses. From the beginning, “Bezos was maniacally focused on the customer experience,” says retail expert and Wharton professor Barbara Kahn. No more cartoonlike graphics: Books were fully digitized, and shoppers could flip through the pages like they could in a physical store. Books were searchable by title, browsable by category, and readers could post reviews. In 1999, Amazon famously patented one-click ordering. This seemingly minor innovation slashed shopping cart abandonment, convinced customers to fork over their data, and helped cement Amazon as the go-to one-stop-shop for hassle-free shopping. Shipping got faster and cheaper, becoming free for orders above $ 99 in 2002, then for all Prime members in 2005.
Sites like Amazon and eBay, which also opened in 1995 as “AuctionWeb,” proved you didn’t need a physical store to give customers what they wanted. A lot of what they wanted. In 1999, Zappos (since acquired by Amazon) opened one of the first online-only shoe stores, enticing shoppers with free shipping, a generous (and free) return policy, and legendary customer service (one call famously lasted ten hours). The internet promised riches, and investors exuberantly, sometimes irrationally, supplied the funding.
Not every digital store survived that first boom. Cash-flush e-tailers like pets.com and grocery deliverer WebVan poured millions into ad campaigns, expanding rapidly before realizing that customers didn’t always want what they offered. Less than a year after the pets.com mascot soared over Macy’s Thanksgiving Day parade, the company learned that plenty of pet owners in the already crowded space didn’t mind picking up dog food and kitty litter from the grocery store, especially if that meant avoiding shipping costs and long waits. The company closed in 2000. Not long after erecting state-of-the-art fulfillment centers in ten cities, WebVan discovered that the cost-conscious shoppers they targeted weren’t ready for what amounted to an upmarket service: Customers didn’t spend enough to subsidize the trips; they preferred coupons and economy sizes, which WebVan didn’t offer; they often weren’t home during the short delivery windows. The grocery business’s paper-thin margins provided little room for error, and the company declared bankruptcy in 2001, near the height of the dot-com crash. These failures, however, would become instructive for the next generation. “Get Big Fast” gave way to “Minimum Viable Product.”
The Latest Shopping Tech
Stock Bots Walmart partnered with Bossa Nova Robotics to deploy inventory-tracking droids in 50 stores this year.
Virtual Showrooms Hardware giant Lowe’s debuted its “Holoroom” last year, which guides headset-clad DIYers through home improvement projects in VR.
Face Time Gourmet confectioner Lolli & Pops recently installed facial recognition cameras in stores to flag regulars and compile customized shopping recommendations.
Mirror, Mirror Fashion retailer Farfetch unveiled touchscreen mirrors and clothing racks that sense when an item is removed—then beam a virtual version to the shopper’s smartphone.
Cinderella Scanners New Balance and Fleet Feet Sports recently introduced scanners by Volumental that generate a 3D virtual model of your feet in five seconds. An AI algorithm extracts 10 measurements, from length to arch height, to recommend a perfectly fitting shoe. No disposable sock required.
Swipe and Shop Through Instagram’s new shopping feature, users can tap stickers on Stories to display merchandise details and shopping links. The Facebook-owned social media platform is reportedly developing a standalone shopping app.
In the late 2000s and early 2010s, “digitally native vertical brands” (DNVBs) like Bonobos (menswear) and Warby Parker (eyewear) spun up their own direct-to-consumer models. By controlling the entire process from factory to sale and reaching consumers directly through websites and social media channels, these brands could keep prices down, collect extensive data on their customers, and test new products. Last year, DNVBs grew three times faster than ecommerce as a whole. The more data companies swallowed up, the better they got at personalizing their recommendations. They burrowed their way into our inboxes and onto our social media pages. Their algorithms knew what we wanted and predicted what we were going to want. It started to seem like brick and mortar didn’t stand a chance.
Indeed, by the mid-2010s, tax breaks and a hunger for growth had led US retailers to build stores at rates that eclipsed Europe and Japan by a factor of six. This “over-storing,” combined with ecommerce competition, set the stage for the so-called “retailpocalypse.” In 2017, an estimated 7,800 US stores shuttered, and 3,600 were forecast to close in 2018.
If big box stores were going to survive, they needed to reinvent themselves. Consumers had grown to expect all the convenience, selection, and low prices of online shopping. To compete, brick and mortars had to act a little more like websites. Hardware giant Home Depot saw its stock price shoot up after integrating its desktop, mobile, and physical stores, introducing options like Buy Online, Pick-up In Store. By 2016, 61 percent of retailers offered some version of the service. Curbside pickup flourished, flying in the face of the old ethos of maximizing in-store-time.
For those that adapted, a retail future exists outside of bits and bytes. The web may know your habits better than any store clerk, but that’s starting to change. IRL stores aren’t headed for the deadstock pile. They’re just going to look a bit different, get a bit smarter. Some may ditch cashiers, or cash registers altogether. Others will employ robots. And those cameras—they’re not just for catching shoplifters anymore, either.
The Future of On- (and Off-) Line Shopping
The retailpocalypse, in fact, has come full circle. In 2015, Amazon opened its first physical bookstore, then followed it up with 17 more (then raised that by a Whole Foods acquisition). The shops aren’t particularly high tech. No holograms, no VR, plenty of good old-fashioned paper. The shops occupy modest footprints, carrying only four star-and-above-rated books. Squint, however, and you can see the future: Prices are not on display, and customers must log onto Amazon’s smartphone app to see them. Prime members get lower prices, of course. “They train you when you go in the store to open your app,” says Kahn. This lets them merge your online and in-store data. More data equals better personalized marketing, tighter inventories, and lower costs.
Of course, Amazon isn’t the only one corralling your digital data to optimize your in-store experience. Personalization companies like AgilOne and Qubit have sprung up to vacuum all our clicks, tweets, and e-communiques and merge them into individual profiles that stores like Vans and Under Armour use to better target their marketing. And some are going a step further.
Earlier this year, gourmet confectioner Lolli & Pops installed facial recognition cameras in its stores’ entryways. The cameras alert clerks when VIPs (who’ve opted in) enter, then call up their profiles and generate recommendations. In the future, face-identifying cameras could track shoppers throughout stores, noting where they linger and where they don’t. Retailers could use this to maximize purchasing by, say, rejiggering floor layouts and product displays. But some businesses fail to disclose cameras, inflaming privacy defenders.
When the ACLU asked 21 of the nation’s largest retailers if they were using facial recognition, presumably for theft prevention, all but two refused to answer. (Lowe’s owned up to it.) The organization warned of “an infrastructure for tracking and control that, once constructed, will have enormous potential for abuse.” Meanwhile, other companies have convinced shoppers to knowingly trade privacy for convenience.
Register-Free Retail
Visitors to the first Amazon Go store in Seattle said it felt like shoplifting: Walk in, grab what you need, and go without ever taking out your wallet. The shop’s balletic system of computer vision, motion sensors, and deep learning renders checkout lines obsolete. Amazon reportedly plans to open another 3,000 cashier-free stores by 2021, but it has some competition.
Zippin
In April, this San Francisco concept store became the first Amazon Go challenger to open in the States. The company aims to offer its cashierless platform to hotels and gas stations.
Bingobox
This company operates more than 300 RFID-powered human-free convenience stores throughout China, with plans to reach 2,000 locations by 2019.
Kroger
The supermarket giant’s “Scan, Bag, Go,” model, already used in nearly 400 stores, lets shoppers scan their barcodes on their groceries and pay straight from their smartphones.
Standard Cognition
This San Francisco startup has partnered with Japanese drugstore supplier Paltac to open 3,000 checkout-free shops by 2020.
This year, Amazon opened its first cashierless stores in the US, followed by a handful of smaller startups. Powered by hundreds of super-smart (but not face-recognizing) cameras and an array of weight and motion sensors, stores like Amazon Go and Zippin let shoppers simply grab what they want and leave. (Once again, Amazon customers must use their app, this time to swipe in.) The surveillance offers unprecedented intel about shoppers’ habits and supposedly prevents theft. Investors see the potential. CB Insights reports that over 150 companies are developing checkout-free technology.
In this new blended, digi-physical landscape, brick and mortar stores will leverage their physical advantages, while rendering unto the web that which is better handled digitally. This might mean smaller stores that act more like showrooms than storehouses. When digital-first brand Bonobos (now Walmart-owned) opened physical “guideshops,” they functioned more like fitting rooms-cum-hangout spots. Shoppers arrived by appointment, were offered a beer, tried on clothes, then had their orders shipped directly to them from an offsite warehouse. Other stores are fashioning themselves into tricked-out lounges and event spaces. Some won’t even sell you a darn thing.
It’s called “experiential retail,” In January, Samsung opened a 21,000-square-foot Experience Store in Toronto. Visitors can test out VR headsets and tablets, chat with tech pros, or partake in autumnal smoothie classes and artist demos. The one thing they can’t do? Buy stuff. Restoration Hardware has begun fusing retail with hospitality, outfitting luxurious furniture showrooms with rooftop restaurants, barista bars, and wine vaults. In a history-is-cyclical turn, Apple’s newest DC flagship will host concerts, coding classes, workshops, and art exhibitions, recalling the multipurpose, live-band- and tea-room-appointed department stores of the early 20th century.
The ultimate fusion of convenience and experience could lie in virtual and augmented reality. As with many things VR, it’s too early to predict the impact. You can imagine it though: endless stores featuring infinite inventory, all for zero rent. Walmart filed two patents this summer for a “virtual retail showroom system.” Headset- and sensor-glove-garbed shoppers would browse digital aisles selecting products, which would be packed and shipped from an automated fulfillment center. Ikea launched an AR app last year, letting shoppers “try” out true-to-scale virtual furniture models at home before buying. And Macy’s is already rolling out VR in 69 furniture departments this year. Shoppers can design their own room on a tablet, then traipse through the space in VR.
Some retailers are going all in on the Star Trek vision of shopping. Lowe’s launched its VR Holoroom last year, leading headset-clad in-store shoppers through DIY home improvement tutorials. A month later, fashion retailer Farfetch unveiled their “Store of Future.” Touchscreen dressing room mirrors let shoppers request new sizes, holograms help them customize garments, and smart clothing racks sense when items are removed, then beam virtual versions to a smartphone wishlist.
But much of the evolution is likely to happen behind the scenes. A lot of innovation will happen in logistics, with robot-staffed fulfillment centers and delivery drones, feeding appetites for ever-faster, cheaper shipment. This year, Walmart rolled out robots in 50 stores; the wheeled automatons scan shelves and notify employees when they need to be restocked.
Stores will seek out shoppers where they spend their time, increasingly cozied up to mobile devices and smart speakers. OC&C Strategy Consultants projects voice shopping in the US will reach $ 40 billion by 2022, up from $ 2 billion this year. Given that Echos comprise nearly two-thirds of smart speakers, with Google Home racing to catch up, Amazon is once again poised to dominate. Without infinite pages of cheesecloth to browse, voice shoppers will rely heavily on recommended products (a la “Amazon Choice”). And if the smart speaker company doubles as a private label (a la “AmazonBasics”), you can guess which brand they’ll suggest first.
It all adds up to an unnervingly creepy or fantastically convenient and curated world, depending on your vantage point. Or maybe it’s all the above. On the other end of that cart you casually abandon or that data you impatiently fork over sits a business that translates that behavior into real dollars and cents. Multiply that by thousands of shoppers and you’ve got a make-or-break bottom line. Times that by millions of businesses and you’ve got a fat chunk of the economy. No wonder retailers are doing backflips to make shopping as convenient, pleasurable—and quietly invasive—as possible. It’s up to shoppers to decide where to draw the line.
Learn More
Stepping Into An Amazon Store Helps It Get Inside Your Head Amazon’s new checkout-free stores may represent the future, but they’re just the latest in a long line of retail tech aiming to capture, digitize, and monetize your in-store behavior. One predecessor? Barcode scanners.
Welcome to Checkout-Free Retail. Don’t Mind All the Cameras Roam the aisles of Zippin, the cashierless store of the future, where smart shelves and cameras mean perfect inventory management. (And where you never have to speak to another human.)
The Shopping Malls and Big Box Stores Gutted By E-Commerce A haunting photo essay portrays the blanched wreckage of the retail apocalypse. Photographer Jesse Riser traveled the American southwest, stopping at more than 150 shuttered or near-shuttered shopping malls and big box stores. He transforms eyesores into meditations on the internet’s impact on public spaces.
Your Online Shopping Habit Is Fueling A Robotics Renaissance The demand you’re creating with all your Prime orders and Birchboxes is poised to have ripple effects beyond the fulfillment center. Newer, more advanced, more collaborative robots are coming online, thanks to the packing and shipping needs generated by ecommerce. Before long, these roving, picking, super-sensing bots could move from the warehouse into our homes.
Inside Adidas’ Robot-Powered, On-Demand Sneaker Factory The future of shopping will play out largely behind the scenes, and Adidas is striving to lead the way. The German shoemaker’s on a quest to reinvent manufacturing in the age of 3-D printing, fast fashion, and hyper-personalization, then bring it to America.
Google and Walmart’s Big Bet Against Amazon Might Just Pay Off In its effort to retain the Nation’s Top Retailer crown, Walmart’s been pouring billions into ecommerce, including last year’s purchase of Jet.com. The company’s recent partnership with Google Home marks their foray into an arena Amazon has all but owned: voice shopping.
Turns Out the Dot-Com Bust’s Worst Flops Were Actually Fantastic Ideas Dot-com-era failures no doubt made some ill-advised business moves, but perhaps they were also ahead of their time. Now that the internet’s more integral to our lives, remarkably similar ideas are finding second lives.
The Next Big Thing You Missed: Online Grocery Shopping Is Back, and This Time It’ll Work When Amazon Fresh’s lime-green vans started rolling into neighborhoods, they brought back memories of WebVan’s epic bust. But changing times and hard-earned lessons set the stage for a grocery delivery success story.
Last updated November 19, 2018
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Online Shopping: The Complete Wired Guide
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Online Shopping: The Complete Wired Guide
Type “cheesecloth” into Google shopping. Hundreds of online shopping options pop up, in more than a dozen shades, at a range of price points. Many of the packages can be shipped to you in two days or less. In other words, shoppers live in a golden age of convenience. We’ve got more access to more stuff than ever before, at cheaper prices and ever-more-instant speeds. And the businesses who hawk us that stuff? They’ve got unprecedented levels of data on us, and they’re using it to target us in ever-more personalized ways.
As Americans, shopping’s in our bones. Patriotic fervor practically elevated consumerism to a religion after World War II, and today, we blur Jesus and Santa, ditch Thanksgiving for Black Friday, and mint new holidays (Cyber Monday) that give way to copycat holidays (Prime Day), all dedicated to buying stuff. Consumer spending on the “goods” portion of goods and services powers roughly one quarter of the economy, so it follows that retail is uber-susceptible to the technological, political, and economic forces that shape our society. Long ago, traveling peddlers were displaced by local merchants, who were supplanted by downtown department stores, which were upended by shopping malls, then big box chains, and now, the internet. And technology has armed today’s retailers with powerful tracking tools: We accept user agreements and pop-ups, trading gobs of valuable personal data in exchange for convenience—a commodity almost as prized as shopping itself.
The History of Online Shopping
The age of internet commerce really kicked off with Sting. Back in 1994, a band of coders led by a 21-year-old Swarthmore grad named Dan Kohn lived together in a two-story Nashua, New Hampshire, house. Fueled by ambition and a roaring Coca-Cola habit, they launched an online marketplace called NetMarket. The site let users make secure purchases by downloading encryption software named PGP, for “Pretty Good Privacy.” At noon on August 11, a Philadelphia man named Phil Brandenberger logged on. Typing in his address and credit card number, he bought a CD of Sting’s “Ten Summoners’ Tales” for $12.48 plus shipping. Champagne corks flew. The New York Times called it the first secure purchase of its kind. “Attention Shoppers,” a headline announced. “The Internet Is Open.”
Years later, Randy Adams, CEO of another online store called the Internet Shopping Network, claimed to have beaten out Kohn’s group by a month. In either case, the ecommerce floodgates didn’t quite fly open. The Unix-based programs required some tech know-how, and computers were a lot slower back then.
While we wait for modem speeds to rev up from bits to megabits, then, let’s review some retail history. Back in the ’80s, shopping largely centered around malls. Post–World War II migration to the ‘burbs had gutted downtown shopping centers and the sprawling department stores that served as their nuclei. Tax breaks and car culture spurred mass development of new big box stores and suburban shopping malls, and these parking-flush spaces recreated sanitized versions of urban retail corridors, writes Vicki Howard in From Main Street to Mall. Giant discount shops devoured local mom and pops. By 1990, Walmart had become the nation’s largest retailer.
Consumers were spoiled for choice, and they could get it on the cheap. But big box shops were laid out to maximize in-store time, turning shopping into a time-gobbling, endurance event. In the 2003 comedy Old School, Will Ferrell’s character Frank the Tank played this suburban ritual for laughs: “Pretty nice little Saturday, actually, We’re going to go to Home Depot…Maybe Bed, Bath, & Beyond, I don’t know. I don’t know if we’ll have enough time!”
Online shopping, by contrast, offered the promise of near-limitless choice at relatively snappy speeds. One of the earliest pre-Internet shopping ventures to test the online waters, CompuServe’s “Electronic Mall,” opened in 1984, offering stuff from more than 100 merchants, from JC Penney to Pepperidge Farms. Next to today’s sleek web pages, CompuServe’s command line interface looks positively primitive. But it worked, and it saved a trip to the mall. (As one early adopter told his local newscaster: “I just don’t like crowds.”) When it opened, only eight percent of US households had a computer, and at dial-up rates starting at around $5 an hour, the mall enjoyed limited success. E-shopping was still a decade away from going mainstream.
youtube
In 1988, a CompuServe competitor named Prodigy sprung up, the product of a partnership between Sears and IBM. Alongside news, weather, email, banking, and bulletin boards, the service included a store. Jaunty illustrations accompanied item descriptions, but as Wired noted in 1993, “the service’s cartoon-like graphics proved far less useful to purveyors of items that consumers wanted to see before buying, such as clothing and home furnishings.” A short-lived grocery service folded “because consumers were uncomfortable using a PC to select food.”
Until the World Wide Web debuted publicly in 1991, online shopping remained the province of services like Prodigy. That year, the National Science Foundation, which funded the networks that made up the backbone of the Internet, lifted its ban on commercial activity. Merchants were free to register domains and set up cybershop, but a problem lingered: Shoppers were—rightly—suspicious of handing over credit card data to remote, faceless webmasters. No mechanism existed to verify the sites’ authenticity.
In December 1994, a 23-year-old University of Illinois grad named Marc Andreessen released Netscape 1.0. The web browser featured a protocol called Secure Sockets Layer (SSL), which let both sides of a transaction encrypt personal information. From there, ecommerce began to take off.
Without the cost of maintaining physical stores, online retailers could offer lower prices and larger assortments than their brick and mortar counterparts, and people could by them in less time than it took to gas up the minivan. A “nice little Saturday” no longer had to entail epic marathons to warehouse-style superstores. If Sting knocked on the floodgates, Amazon was the wave that was about to burst them open.
In July 1995, a hedge fund VP named Jeff Bezos opened an online bookstore. He named it after the world’s largest river, after deciding against Relentless.com. (The domain still redirects to Amazon.) The site carried a million titles, and Bezos billed it “Earth’s Biggest Bookstore.” Within a month, Amazon.com had sold books to buyers in every US state, plus 45 countries.
Bezos recognized that shopping online at the time carried so-called pain points. Gauging quality could be difficult. Shoppers had to manually enter lines and lines of payment and shipping info each time they wanted to buy a nut sampler. High shipping costs could cancel out savings. Such headaches led shoppers to abandon their carts at distressing rates.
Amazon knew these minor irritations could add up, spelling major revenue losses. From the beginning, “Bezos was maniacally focused on the customer experience,” says retail expert and Wharton professor Barbara Kahn. No more cartoonlike graphics: Books were fully digitized, and shoppers could flip through the pages like they could in a physical store. Books were searchable by title, browsable by category, and readers could post reviews. In 1999, Amazon famously patented one-click ordering. This seemingly minor innovation slashed shopping cart abandonment, convinced customers to fork over their data, and helped cement Amazon as the go-to one-stop-shop for hassle-free shopping. Shipping got faster and cheaper, becoming free for orders above $99 in 2002, then for all Prime members in 2005.
Sites like Amazon and eBay, which also opened in 1995 as “AuctionWeb,” proved you didn’t need a physical store to give customers what they wanted. A lot of what they wanted. In 1999, Zappos (since acquired by Amazon) opened one of the first online-only shoe stores, enticing shoppers with free shipping, a generous (and free) return policy, and legendary customer service (one call famously lasted ten hours). The internet promised riches, and investors exuberantly, sometimes irrationally, supplied the funding.
Not every digital store survived that first boom. Cash-flush e-tailers like pets.com and grocery deliverer WebVan poured millions into ad campaigns, expanding rapidly before realizing that customers didn’t always want what they offered. Less than a year after the pets.com mascot soared over Macy’s Thanksgiving Day parade, the company learned that plenty of pet owners in the already crowded space didn’t mind picking up dog food and kitty litter from the grocery store, especially if that meant avoiding shipping costs and long waits. The company closed in 2000. Not long after erecting state-of-the-art fulfillment centers in ten cities, WebVan discovered that the cost-conscious shoppers they targeted weren’t ready for what amounted to an upmarket service: Customers didn’t spend enough to subsidize the trips; they preferred coupons and economy sizes, which WebVan didn’t offer; they often weren’t home during the short delivery windows. The grocery business’s paper-thin margins provided little room for error, and the company declared bankruptcy in 2001, near the height of the dot-com crash. These failures, however, would become instructive for the next generation. “Get Big Fast” gave way to “Minimum Viable Product.”
The Latest Shopping Tech
Stock Bots Walmart partnered with Bossa Nova Robotics to deploy inventory-tracking droids in 50 stores this year.
Virtual Showrooms Hardware giant Lowe’s debuted its “Holoroom” last year, which guides headset-clad DIYers through home improvement projects in VR.
Face Time Gourmet confectioner Lolli & Pops recently installed facial recognition cameras in stores to flag regulars and compile customized shopping recommendations.
Mirror, Mirror Fashion retailer Farfetch unveiled touchscreen mirrors and clothing racks that sense when an item is removed—then beam a virtual version to the shopper’s smartphone.
Cinderella Scanners New Balance and Fleet Feet Sports recently introduced scanners by Volumental that generate a 3D virtual model of your feet in five seconds. An AI algorithm extracts 10 measurements, from length to arch height, to recommend a perfectly fitting shoe. No disposable sock required.
Swipe and Shop Through Instagram’s new shopping feature, users can tap stickers on Stories to display merchandise details and shopping links. The Facebook-owned social media platform is reportedly developing a standalone shopping app.
In the late 2000s and early 2010s, “digitally native vertical brands” (DNVBs) like Bonobos (menswear) and Warby Parker (eyewear) spun up their own direct-to-consumer models. By controlling the entire process from factory to sale and reaching consumers directly through websites and social media channels, these brands could keep prices down, collect extensive data on their customers, and test new products. Last year, DNVBs grew three times faster than ecommerce as a whole. The more data companies swallowed up, the better they got at personalizing their recommendations. They burrowed their way into our inboxes and onto our social media pages. Their algorithms knew what we wanted and predicted what we were going to want. It started to seem like brick and mortar didn’t stand a chance.
Indeed, by the mid-2010s, tax breaks and a hunger for growth had led US retailers to build stores at rates that eclipsed Europe and Japan by a factor of six. This “over-storing,” combined with ecommerce competition, set the stage for the so-called “retailpocalypse.” In 2017, an estimated 7,800 US stores shuttered, and 3,600 were forecast to close in 2018.
If big box stores were going to survive, they needed to reinvent themselves. Consumers had grown to expect all the convenience, selection, and low prices of online shopping. To compete, brick and mortars had to act a little more like websites. Hardware giant Home Depot saw its stock price shoot up after integrating its desktop, mobile, and physical stores, introducing options like Buy Online, Pick-up In Store. By 2016, 61 percent of retailers offered some version of the service. Curbside pickup flourished, flying in the face of the old ethos of maximizing in-store-time.
For those that adapted, a retail future exists outside of bits and bytes. The web may know your habits better than any store clerk, but that’s starting to change. IRL stores aren’t headed for the deadstock pile. They’re just going to look a bit different, get a bit smarter. Some may ditch cashiers, or cash registers altogether. Others will employ robots. And those cameras—they’re not just for catching shoplifters anymore, either.
The Future of On- (and Off-) Line Shopping
The retailpocalypse, in fact, has come full circle. In 2015, Amazon opened its first physical bookstore, then followed it up with 17 more (then raised that by a Whole Foods acquisition). The shops aren’t particularly high tech. No holograms, no VR, plenty of good old-fashioned paper. The shops occupy modest footprints, carrying only four star-and-above-rated books. Squint, however, and you can see the future: Prices are not on display, and customers must log onto Amazon’s smartphone app to see them. Prime members get lower prices, of course. “They train you when you go in the store to open your app,” says Kahn. This lets them merge your online and in-store data. More data equals better personalized marketing, tighter inventories, and lower costs.
Of course, Amazon isn’t the only one corralling your digital data to optimize your in-store experience. Personalization companies like AgilOne and Qubit have sprung up to vacuum all our clicks, tweets, and e-communiques and merge them into individual profiles that stores like Vans and Under Armour use to better target their marketing. And some are going a step further.
Earlier this year, gourmet confectioner Lolli & Pops installed facial recognition cameras in its stores’ entryways. The cameras alert clerks when VIPs (who’ve opted in) enter, then call up their profiles and generate recommendations. In the future, face-identifying cameras could track shoppers throughout stores, noting where they linger and where they don’t. Retailers could use this to maximize purchasing by, say, rejiggering floor layouts and product displays. But some businesses fail to disclose cameras, inflaming privacy defenders.
When the ACLU asked 21 of the nation’s largest retailers if they were using facial recognition, presumably for theft prevention, all but two refused to answer. (Lowe’s owned up to it.) The organization warned of “an infrastructure for tracking and control that, once constructed, will have enormous potential for abuse.” Meanwhile, other companies have convinced shoppers to knowingly trade privacy for convenience.
Register-Free Retail
Visitors to the first Amazon Go store in Seattle said it felt like shoplifting: Walk in, grab what you need, and go without ever taking out your wallet. The shop’s balletic system of computer vision, motion sensors, and deep learning renders checkout lines obsolete. Amazon reportedly plans to open another 3,000 cashier-free stores by 2021, but it has some competition.
Zippin
In April, this San Francisco concept store became the first Amazon Go challenger to open in the States. The company aims to offer its cashierless platform to hotels and gas stations.
Bingobox
This company operates more than 300 RFID-powered human-free convenience stores throughout China, with plans to reach 2,000 locations by 2019.
Kroger
The supermarket giant’s “Scan, Bag, Go,” model, already used in nearly 400 stores, lets shoppers scan their barcodes on their groceries and pay straight from their smartphones.
Standard Cognition
This San Francisco startup has partnered with Japanese drugstore supplier Paltac to open 3,000 checkout-free shops by 2020.
This year, Amazon opened its first cashierless stores in the US, followed by a handful of smaller startups. Powered by hundreds of super-smart (but not face-recognizing) cameras and an array of weight and motion sensors, stores like Amazon Go and Zippin let shoppers simply grab what they want and leave. (Once again, Amazon customers must use their app, this time to swipe in.) The surveillance offers unprecedented intel about shoppers’ habits and supposedly prevents theft. Investors see the potential. CB Insights reports that over 150 companies are developing checkout-free technology.
In this new blended, digi-physical landscape, brick and mortar stores will leverage their physical advantages, while rendering unto the web that which is better handled digitally. This might mean smaller stores that act more like showrooms than storehouses. When digital-first brand Bonobos (now Walmart-owned) opened physical “guideshops,” they functioned more like fitting rooms-cum-hangout spots. Shoppers arrived by appointment, were offered a beer, tried on clothes, then had their orders shipped directly to them from an offsite warehouse. Other stores are fashioning themselves into tricked-out lounges and event spaces. Some won’t even sell you a darn thing.
It’s called “experiential retail,” In January, Samsung opened a 21,000-square-foot Experience Store in Toronto. Visitors can test out VR headsets and tablets, chat with tech pros, or partake in autumnal smoothie classes and artist demos. The one thing they can’t do? Buy stuff. Restoration Hardware has begun fusing retail with hospitality, outfitting luxurious furniture showrooms with rooftop restaurants, barista bars, and wine vaults. In a history-is-cyclical turn, Apple’s newest DC flagship will host concerts, coding classes, workshops, and art exhibitions, recalling the multipurpose, live-band- and tea-room-appointed department stores of the early 20th century.
The ultimate fusion of convenience and experience could lie in virtual and augmented reality. As with many things VR, it’s too early to predict the impact. You can imagine it though: endless stores featuring infinite inventory, all for zero rent. Walmart filed two patents this summer for a “virtual retail showroom system.” Headset- and sensor-glove-garbed shoppers would browse digital aisles selecting products, which would be packed and shipped from an automated fulfillment center. Ikea launched an AR app last year, letting shoppers “try” out true-to-scale virtual furniture models at home before buying. And Macy’s is already rolling out VR in 69 furniture departments this year. Shoppers can design their own room on a tablet, then traipse through the space in VR.
Some retailers are going all in on the Star Trek vision of shopping. Lowe’s launched its VR Holoroom last year, leading headset-clad in-store shoppers through DIY home improvement tutorials. A month later, fashion retailer Farfetch unveiled their “Store of Future.” Touchscreen dressing room mirrors let shoppers request new sizes, holograms help them customize garments, and smart clothing racks sense when items are removed, then beam virtual versions to a smartphone wishlist.
But much of the evolution is likely to happen behind the scenes. A lot of innovation will happen in logistics, with robot-staffed fulfillment centers and delivery drones, feeding appetites for ever-faster, cheaper shipment. This year, Walmart rolled out robots in 50 stores; the wheeled automatons scan shelves and notify employees when they need to be restocked.
Stores will seek out shoppers where they spend their time, increasingly cozied up to mobile devices and smart speakers. OC&C Strategy Consultants projects voice shopping in the US will reach $40 billion by 2022, up from $2 billion this year. Given that Echos comprise nearly two-thirds of smart speakers, with Google Home racing to catch up, Amazon is once again poised to dominate. Without infinite pages of cheesecloth to browse, voice shoppers will rely heavily on recommended products (a la “Amazon Choice”). And if the smart speaker company doubles as a private label (a la “AmazonBasics”), you can guess which brand they’ll suggest first.
It all adds up to an unnervingly creepy or fantastically convenient and curated world, depending on your vantage point. Or maybe it’s all the above. On the other end of that cart you casually abandon or that data you impatiently fork over sits a business that translates that behavior into real dollars and cents. Multiply that by thousands of shoppers and you’ve got a make-or-break bottom line. Times that by millions of businesses and you’ve got a fat chunk of the economy. No wonder retailers are doing backflips to make shopping as convenient, pleasurable—and quietly invasive—as possible. It’s up to shoppers to decide where to draw the line.
Learn More
Stepping Into An Amazon Store Helps It Get Inside Your Head Amazon’s new checkout-free stores may represent the future, but they’re just the latest in a long line of retail tech aiming to capture, digitize, and monetize your in-store behavior. One predecessor? Barcode scanners.
Welcome to Checkout-Free Retail. Don’t Mind All the Cameras Roam the aisles of Zippin, the cashierless store of the future, where smart shelves and cameras mean perfect inventory management. (And where you never have to speak to another human.)
The Shopping Malls and Big Box Stores Gutted By E-Commerce A haunting photo essay portrays the blanched wreckage of the retail apocalypse. Photographer Jesse Riser traveled the American southwest, stopping at more than 150 shuttered or near-shuttered shopping malls and big box stores. He transforms eyesores into meditations on the internet’s impact on public spaces.
Your Online Shopping Habit Is Fueling A Robotics Renaissance The demand you’re creating with all your Prime orders and Birchboxes is poised to have ripple effects beyond the fulfillment center. Newer, more advanced, more collaborative robots are coming online, thanks to the packing and shipping needs generated by ecommerce. Before long, these roving, picking, super-sensing bots could move from the warehouse into our homes.
Inside Adidas’ Robot-Powered, On-Demand Sneaker Factory The future of shopping will play out largely behind the scenes, and Adidas is striving to lead the way. The German shoemaker’s on a quest to reinvent manufacturing in the age of 3-D printing, fast fashion, and hyper-personalization, then bring it to America.
Google and Walmart’s Big Bet Against Amazon Might Just Pay Off In its effort to retain the Nation’s Top Retailer crown, Walmart’s been pouring billions into ecommerce, including last year’s purchase of Jet.com. The company’s recent partnership with Google Home marks their foray into an arena Amazon has all but owned: voice shopping.
Turns Out the Dot-Com Bust’s Worst Flops Were Actually Fantastic Ideas Dot-com-era failures no doubt made some ill-advised business moves, but perhaps they were also ahead of their time. Now that the internet’s more integral to our lives, remarkably similar ideas are finding second lives.
The Next Big Thing You Missed: Online Grocery Shopping Is Back, and This Time It’ll Work When Amazon Fresh’s lime-green vans started rolling into neighborhoods, they brought back memories of WebVan’s epic bust. But changing times and hard-earned lessons set the stage for a grocery delivery success story.
Last updated November 19, 2018
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elishevamarie-blog · 7 years
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NEW AMAZON GIFT CARD CODES GENERATOR - HOW TO GET FREE AMAZON GIFT CARD - AMAZON GIFT CODES GIVEAWAY
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Free Amazon Gift Cards | How to get Free Amazon Gift Card Codes | Code Generator 2019
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praestella-blog · 7 years
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[Freebies] How to Earn Free Amazon Gift Cards || Coinsrewarder.com
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24 Jan 2020: The evil list, privacy and face recognition. Microsoft and carbon: green cloud, black rain.
Hello, this is the Co-op Digital newsletter - it looks at what's happening in the internet/digital world and how it's relevant to the Co-op, to retail businesses, and most importantly to people, communities and society. Thank you for reading - send ideas and feedback to @rod on Twitter. Please tell a friend about it!
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Supermarkets and online retail
Green: Asda trials refill points and bottle recycling in sustainability store.
Supermarkets cutting management jobs: Sainsbury’s will cut hundreds of jobs - “cost synergies” after the Argos acquisition. Morrisons will cut 3,000 managers, but says it will create 7,000 hourly-paid roles as part of a major restructuring.
Logistics: Fabric’s microfulfilment offer for online groceries is interesting because its pricing model is pay as you go, allowing supermarkets to try it out easily, and it can be “multi-tenant”, meaning that multiple retailers can be served from the same location. Logistics simulating cloud services - interesting! (Previously: Microfulfilment: compact distribution centres.)
Online: Shopify merchants made more than $900 million in sales to 9.3m shoppers on Black Friday. 69% of them were on mobile.
The evil list, privacy and face recognition
The Evil List: Which tech companies are doing the most harm? - a list of companies that do bad things. Most of the evil is about companies arming themselves or law enforcement with overly-powerful tools. Or companies performing surveillance, data collection and other harms to privacy. Or companies being pretty casual with their effects on wider society. So, as you’d expect, the very big Big Tech platforms are on there. But there isn’t much anti-competitive evil or climate change evil on that list, and perhaps it’s a surprise to see the US electric grid on it.
Anyway, they missed this one: the secretive company that might end privacy as we know it. This is about ClearView, a company that hoovered images of people off the internet and used them to make a big face recognition database, now used by various US law enforcement agencies.
Despite their claims it’s unlikely that the machine learning model is the unique thing here. There are many good models freely available already. The interesting thing is the data. It sounds as if they’ve ignored social networks’ acceptable use policies to grab images and related personal data. So that might be their unique thing.
Related: the Met Police is ready to use real-time facerec on London streets. And the EU is considering temporary ban on facerec in public.
Green cloud and black rain: Microsoft carbon negative by 2030
Microsoft says:
“By 2030 Microsoft will be carbon negative, and by 2050 Microsoft will remove from the environment all the carbon the company has emitted either directly or by electrical consumption since it was founded in 1975.”
“We recognize that progress requires not just a bold goal but a detailed plan. As described below, we are launching today an aggressive program to cut our carbon emissions by more than half by 2030, both for our direct emissions and for our entire supply and value chain. We will fund this in part by expanding our internal carbon fee, in place since 2012 and increased last year, to start charging not only our direct emissions, but those from our supply and value chains.”
This is good news! It’s an ambitious target. They’re targeting scope 3 emissions, which are indirect emissions that come from a business’s other activities and (eg) the electricity customers may consume when using the product. Computing needs to become vastly lower carbon, so good, let’s get that done. It will also be a strong, positive signal to other cloud and computing services, good.
You knew there’d be a “but”. But Microsoft is lobbying and funding politicians who are climate change deniers, which seems counter-productive.
The more important but is that Microsoft are still courting business from oil companies. Loads of green machine learning running on a green cloud working energetically to help oilcos get more oil out of the ground… will increase emissions. Not so good. (The other big cloud cos Amazon and Google are also doing this - see previously: Every cloud needs a green lining.)
“Charging not only our direct emissions, but those from our supply and value chains” could start to address that problem if it is directed to MS’s customers as well as to its suppliers. (You might call that scope 4 emissions - how would it work? Maybe, refusing to supply the customer because their carbon footprint is large. Or charging them more to fund your own carbon capturing activities. Or charging customers with small carbon footprints less.) 
Yet it would still be better if we found ways to not have those emissions in the first place, by keeping the oil in the ground.
Elsewhere: Sweden flights are down 4% and 9% domestically - suggesting that flight-shaming has an effect and that purpose-driven change can be driven by people as well as by legislation and suppliers.
Other news
Amazon picks Manchester over London for new UK corporate office.
Where are our affordable houses and how do councils keep track of them?
Tik-Tok “feels like a richer description of humanity than Twitter or Instagram. It’s bored people at work or school or at home – I don’t know if the social media policies of all the large companies hasn’t caught up yet, or if they don’t care. Tesco and McDonalds seem to do pretty well out of it in the UK.”
“knowing what I know now, if I were starting my company today, I would bet less on Slack for our main mechanism of internal communication and more on email.” and “If you're a confident voice, it can feel like the public square is open to everyone equally. But having equal access to the text box does not mean that people feel equal access to use it. Slack can amplify the loudest voices + make it even harder for quieter ones to show up.”
“A young Fife resident received weekly health and social payments of £59,395 instead of £59.95 after an extra digit was accidentally added to a Fife Council spreadsheet” - spreadsheets are very “accessible” but they aren’t great systems of record. However this story could have been “...after the operational checks and balances weren’t correctly performed”.
Neat envelope thing that hobbles your mobile so you don’t use it too much - you could also pop your mobile in an envelope and post it to yourself as you leave the office on Friday night.
Co-op Digital news and events
What happens to surplus food from your local Co-op?
Colleague weeknote: Nate Langley, Principal Designer in the Digital group.
Public events, most of them at Federation House:
Northern Azure Group - Tue 28 Jan 6pm.
Doing Tech for Good: How can we build an active movement in Manchester? - Wed 29 Jan 6.30pm.
Open:Data:Surgery - Fri 31 Jan 2pm.
Free Code Camp - Mon 3 Feb 6pm.
An Introduction to Data Ethics and the Data Ethics Canvas - Fri 7 Feb 9.00am.
Mind the Product - MTP Engage - Fri 7 Feb.
Internal events:
Delivery community of practice - Mon 27 Jan 1.30pm at Fed house.
Co-operate show & tell - Wed 29 Jan 3pm at Fed 6 co-operate space.
Data management show & tell - Thu 30 Jan 2.30pm at Angel Sq 13th floor breakout.
Membership show & tell - Fri 31 Jan 3pm at Fed 6 kitchen.
More events at Federation House - and you can contact the events team at  [email protected]. And TechNW has a useful calendar of events happening in the North West.
Thank you for reading
Thank you, beloved readers and contributors. Please continue to send ideas, questions, corrections, improvements, etc to the newsletterbot’s typing entity @rod on Twitter. If you have enjoyed reading, please tell a friend!
If you want to find out more about Co-op Digital, follow us @CoopDigital on Twitter and read the Co-op Digital Blog. Previous newsletters.
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