#and they didn't see fit to call me and correct the blatantly incorrect info one of their employees gave me | Explore Tumblr Posts and Blogs

chrismerle · 1 year

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I fucking hate CCS Medical. I don't think there is a single person working for the company who gives a single sloppy shit that people are relying on their business to receive their necessary medical supplies.

I had a shipment of insulin pump and CGM supplies due to ship out on Jan. 3. Knowing that, and knowing my insurance was changing with the new year, I called the company in December to ask if I could give them my updated insurance info in advance, to make sure the switch wouldn't cause issues with my upcoming shipment. I did this because the company has fucked up my insurance multiple times already for no goddamn reason and I wanted to try to head that shit off at the pass.

It is the 7th now. I haven't received any notification that my order shipped. So I went online, and for SOME FUCKING REASON the pending order is also no longer on my dashboard on the patient portal, and it isn't listed with past orders. It's just gone. I am willing to put real, actual money on the odds of them having not actually updated my insurance info like they said they would, so they just decided that I no longer have insurance and cancelled my order. Which means now I'm just stuck sitting with my thumbs up my ass until Monday, when I can call and harangue them about my insurance yet again.

#actual journaling #diabetes #actually diabetic #t1d #other crimes of ccs med:#1. changing the email address connected to my account for literally no reason and without my input #thus locking me out of my account #2. changing my insurance on file BACK to an outdated policy without notifying me also for literally no reason #so i didn't realize they'd done it until i called to ask where my shipment was #and then they refused to just take my word to switch my insurance back to my then-current policy #until i conference called in a very cranky insurance rep #3. one rep telling me they could replace a nonfunctional transmitter and i would have it in a week #and then 10 days later when i called to ask what gives a COMPLETELY DIFFERENT rep told me they don't replace damaged goods #i would have to call the manufacturer #and they didn't see fit to call me and correct the blatantly incorrect info one of their employees gave me

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