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kalon-confessions-blog · 7 years

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Hello my dears,

[asap if you will tree]

phew okay so please please bare with me on this, it's going to be long and rambling and im sure it will jump back and forth a lot so you've had a fair amount of warning :p

im going to start off with the long "essay" posts from yesterday, just to kinda get my foot hold on things c: and guys please understand that in writing this i am really not trying to come off as rude or attackful or anything, and i apologize if i do or if i come off overly "unprofessional" it seems a lot of the time when i try to be super professional i come off as condescending or cold and when i try to be a bit more relaxed im just being silly or unprofessional.

"artists not doing anything for months and then getting to come back whenever they want, taking up a slot that could’ve been an active artist filled with energy and vigor to create instead."

I've seen this mentioned a lot ,, the whole slot thing. the thing is guys, that we don't have a set number of "slots" on staff ,, really we base what we think we need on how efficiently the staff we currently have is functioning. I know recently [the last month or so] things have been a little slow but you have to remember that it was the end of the year, many staff members [and heck people in general] we're busy with finals/vacations/family/the holidays and a whole slew of other things. Bringing in more staff during the holiday season because there a bit of a dip in activity doesn't really make a whole bunch of sense in my opinion because its just the natural ebb and flow of how things go, it happens every year.

"nursery slots being weeks and even months overdue while dozens of personal work and things for other people get put out"

I'll be the first to admit ,, this is actually a bit of a problem ,, it doesn't happen with every artists but I do understand that sometimes owed work gets forgotten, especially when the artist keeps taking on more and more in an attempt to keep up with demand that the community has created. we are aware of this, and myself and Karmel have been discussing it for quite awhile and throwing ideas back and forth for a way to manage it ,, at the time I think we have a pretty solid solution and it after a bit more discussing and working out the kinks it should be able to be implemented fairly soon and shouldn't take too long to see the effects c: i do apologize to anyone that has been on the brunt end of having to wait. one thing you can always do though is message the artist directly to see whats up, and if you don't get an answer then you can always come to myself or Karmel [or if you're noticing something that you aren't a part of you can even submit it to us anonymously via ask or tumblr!!

"hardly anyone but a handful of artists having hm customs open almost constantly, and i’m sure we all know why that is, other than the few artists who genuinely can’t open slots right now."

HM customs have always been a bit of tricky situation since it was switched so that only offical team members could do them and I do apologize that it was never fully explored how to best impliment this system. in the beginning i dont think it was set up to handle a community the size of which we have and hasn't ever really been revised to help fix it. with that being said though we do have a fancy new thread you may want to check out !! its still in the works as all the artists find their spots but there are already several artists who have started using it if you would like to keep track. its called the <a href="http://www.chickensmoothie.com/Forum/viewtopic.php?f=87&t=3701780">Kalon Artist Alley</a>!! essentially every artist on the Kalon team has a post here and they will be able to detail what work they are open for, lay out what projects they currently have, and list any examples or prices [as they may apply] for their work! with this it should make it a lot more easy to find an artist that is open to HM customs and browse just who you might want to partner with!

"staff not responding even to help questions until it’s irrelevant or the other person completely forgot they even asked. not enough nursery artists who are actually active to compensate for the rise in kalon members looking for batches."

I do apologize for any questions that have went unanswered! Its really unfortunate that we've gotten this reputation, but I do swear to you that it is never intentional! Sometimes I so wish I could just show you guys a day in the life of the staff chat, it is honestly off the hook 24/7 with people chatting about all kinds of different business from questions to designs/growths/rule breaking and a whole slew of everything in between! And often times our inboxes are just the same, I know mine is! Things fall through the cracks sometimes in a community so big and id be willing to bet that more often than not we actually have discussed the question at hand and it may just be that the conversation rolled over to something new that distracted the original staff member handling it from responding to you and then never picked it back up. that is something that we will have to start working a lot harder on, but like i said, it is absolutely never intentional that we are forgetting responses. if you dont hear back usually within 72 hours it is absolutely okay for you to resend the message or to send it to a new staff member !!

"staff don’t have an obligation to be active since if they aren’t, they don’t get the activity rewards, but again, like i said in a previous point, artist activity is a serious issue that isn’t taken seriously enough, or at all. if people aren’t active but get on to post maybe one kalon every few months, that’s an issue and needs to be talked to with the person. if they can’t get on enough to post kalons more than every few months, maybe they should take a break and someone who can be more active can be brought in."

like you mentioned, i kinda touched on this one in the first response, however I would also like to point something else out. while i dont consider Kalons to be a business and myself and Karmel dont run them as such, even if you are looking at this from a real world employment there are actually a lot of different levels of activity that are acceptable!! normally you have full time ,, part time ,, and PRN [as needed] employees all working for the same company. my artists are just like that in a lot of respects and its completely unfair to say they dont deserve compensation for what they do when they are able to do it. they aren't taking up a slot from anyone else and they are still providing amazing designs and input into the community ,, heck a lot of the time when an artist is unable to make designs they are still active in the staff chat and in other areas that may not be their primary duty as an artist.

" staff apparently being too big to manage properly"

[cutting this one a little short]

you are absolutely right !! we have said this a lot and that's because we really do mean it !! and when we talk about staff being too big to manage we dont actually mean that all those names are just too much, we mean that the active people that we are currently managing is quite a lot !! looking back on our activity documentation for the last 6 months there has consistently been an average of 30+ active artists working !! and that not even including our mods or myself and Karmel ,, for two people who have adult lives off the internet that is a lot to manage and we are trying our absolute best while still not spreading ourselves too thin because then the issues that you have already expressed just become more exaggerated when we have to provide them with even less attention than we already do. and while we think that the staff we have right now is very strong and putting out a lot of work already [did you know that last month alone over 200 designs were put into the community just from the nursery and main adopts ?? and over the last 6 months over 2,000 designs were?] we have opened the nursery search again and may soon be opening the main artists search as well to alleviate some of the demand that you guys are throwing out there c:

I'm not going to quote any of the last point as its quite long but to a degree I would like to agree, just in all honesty. I haven't been able to be a real part of the actually community for quite some time since becoming a co-owner and in that time from the position i am in I have seen a lot of stuff. I know that it may seem like no body cares but really I think the issue is just in a community this large in general it can be hard to find a foot hold. now im not making any excuses for those that go out of their way to ignore everyone or only talk to their friend group, but I do also know a lot of people that try their hardest to talk to new people or as many people as they can. i wish there were some easy clear cut way that I could address this and have it fixed in just a couple of days but the sad truth is that you are right, this is more than just what we as staff can tackle by ourselves and really takes the effort of the entire community but we are trying to promote it !! our events have shifted from just token grabs to be more development and cooperation based and often offer or require the interaction with community members that you may not know !! while I dont have any wonderful news for how we plan to fix it please know that we see the rift and we do want to fix it ,, if you or anything really has suggestions or just wants to talk about the experiences that made their introduction to the community better/worse i would honestly really urge you to come talk to me or any staff member. i promise you for all the anxiety it can cause to message one of us we are really just a group of massive dweebs and our side chat would definately prove that. we don't ever aim to make anyone uncomfortable or to be rude when responding to you guys and i apologize if it has ever come off that way when dealing with one of us with Kalon related things. one good thing about such a big staff is that if you have an issue with one of us you can always find someone else <3

Im sure i've missed some stuff and i know i had origianlly planned to address more than just the essay posts but its getting late for me and I have a really big day tomorrow ,, so if ive missed someone or you guys have anything else you would like to have addressed I would actually really urge you to send it on over to the Kalon tumblr. you can find it at kalon-adopts.tumblr.com [where this was submitted from] !! i vagued it earlier but yeah !! its brand spanking new and still under a lot of construction as far as coding and the like goes but it is functional !! as much as i despise the premise of both of the confessions blog i have realized that Tumblr has become quite an ingrained part of the CS and Kalon community and I would love to continue engage with you guys over it. I know its not the same as the confessions blog but hopefully you will feel more at ease contacting us anonmously there or just sharing your views and opinions in general c: we plan to eventually link the blog on our CS pages once its compeltely set up so please keep in mind nothing explicit will ever be allowed to be submitted there.

ack so yeah here's my really long and drawn out submission that i promised earlier c: i hope you guys read a bit of it and maybe understand a bit more now. i know sometimes it can seem like the staff is being really quiet and maybe not doing anything at all but i can assure you that we are always abuzz and honestly we are just about everywhere listening to just about everything and in some way or another almost all complaints are brought up and discussed. we may not post or announce every little move we are making but i cross my heart and pinky promise that we are working tirelessly to try and improve this community for you guys and for ourselves ,, we love this species and we know that without each and every one of you there wouldn't be anything for us to love so we want to make it as friendly and functioning as we can. all i ask is that you give us a little understanding and patients and i promise you are going to see the positive outcome <3

[also please forgive any mistake its late for me and im tired and not the best at typing anyways lol]

-Wicced!

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