Banxso – beneficiary or victim of ‘R4 800’ Musk and Rupert scams?
Trading group claims scam sites registered clients on its platform without its knowledge.
Cape Town-based online trading group Banxso appears to benefit from several deepfake scams linked to prominent business icons such as Elon Musk and Johann Rupert.
In these scams, Musk and Rupert ‘announce’, in videos and written articles posted on social media, a new artificial intelligence trading app that promises to turn one-time investments of R4 700 or R4 800 into a passive income of up to R300 000 a month.
Immediate Matrix is the entity behind these fake ads. The Financial Sector Conduct Authority (FSCA) issued a warning against the company in December last year.
Read: FSCA’s Immediate Matrix warning
However, a Moneyweb investigation found that individuals who react to the ads and register on Immediate Matrix platforms immediately become Banxso customers, where many investors, possibly thousands, have lost significant amounts of money
‘Malicious attack’
Banxso vehemently denies any link to Immediate Matrix and the fake ads.
It claims Immediate Matrix registered the investors on the Banxso platform without its knowledge. It regards it as a malicious attack aimed at damaging its brand and casting doubt on its credibility.
The company also alleges this practice is commonplace and a big problem worldwide. (See the complete response below.)
Who is Banxso?
Banxso opened its doors in April 2022 and is a relatively new financial services group in South Africa. It is registered with the FSCA and authorised to offer various online and derivative trading services.
The company seems to grow rapidly and claims to sign up more than 2 000 customers daily.
The key individuals behind the firm are Harel Sekler and Warwick Sneider, the company directors. Manuel de Andrade is the general manager, and Mohammed Bux is listed as a “key individual” on the FSCA website.
According to De Andrade, an international group, FX Solutions, owns the company.
Banxso also sponsors the national soccer team Bafana Bafana and UFC champion Dricus du Plessis.
The company first hit the headlines in December after the Financial Services Authority of Seychelles issued a scam alert highlighting that Banxso was not licensed or regulated to do business in the country.
Banxso said this scam alert followed an administrative error and is being addressed.
Some investors lost millions
In the past few weeks, many investors have sent Moneyweb detailed complaints and affidavits filed as part of criminal charges, claiming significant financial losses after reacting to the fake ads and, through Immediate Matrix, becoming Banxso customers.
A few examples:
A Gauteng-based couple lost R5.5 million;
A 75-year-old Stellenbosch resident lost R2.6 million;
A 72-year-old pensioner from Johannesburg lost R828 000; and
A legal professional from Pretoria lost R500 000.
Most individuals claimed they lost between R4 700 and R100 000.
In response to questions from Moneyweb, Banxso did not disclose how many clients actually made money.
Modus operandi
The investors’ version of events is broadly similar. They saw the deepfake ads on social media and believed the ‘promises’ of Musk and Rupert. They clicked on the links and registered on one of several websites owned by Immediate Matrix.
They were then contacted by Banxso, following which they ‘invested’ nominal amounts of R4 700 and R5 000 and commenced trading with the help of ‘success managers’.
In many cases, some trades were profitable but soon started to lose money.
When the losses started to mount, the success managers would urge them to invest additional funds to “recoup their losses”. These subsequent investments were usually significantly more than the initial deposit, but these amounts were soon wiped out too.
Some investors claim the success managers became aggressive and abusive when they refused to deposit additional funds or requested withdrawals.
Many clients cashed in pension money, maxed out credit cards and even refinanced their houses to fund the additional investments.
Moneyweb investigation
Moneyweb initiated an investigation and searched for deepfake ads (of which there are many). These ads clicked through to websites bearing iterations of Immediate Matrix’s name, such as www.immediatematrix.io and immediatematrix.club.
Moneyweb registered as prospective investors under three names.
Image: The author
Almost immediately, the three Moneyweb registrants received SMSs and emails from Banxso thanking them for “signing up” with Banxso.com.
The emails contained login details to a Banxso trading account already set up, with a link to where the first trading funds were to be deposited.
A Banxso representative was also quick to phone, but more about this later.
Image: The author
Banking details
Clicking the link in the email directed one to an existing account on the Banxso.com platform.
The button link to the payment page offered several deposit options, including an electronic fund transfer option to a Standard Bank account.
The author used the verification function of his Absa online banking service, which confirmed that the account belonged to Banxso, proving that it wasn’t a spoof site.
Image: The author
Banxso phone call to ‘Johan’
As mentioned earlier, a Banxso agent was quick to call after the registration of one of Moneyweb’s registrants, ‘Johan’, on the Immediate Matrix site.
The agent was Fakharoodien Camroodien, who introduced himself as one of the head onboarding specialists.
He said Johan’s registration on the Banxso platform resulted from his application for a “semi-automated trading account”, a service not referenced in any of the fake ads or the Immediate Matrix websites.
Camroodien went to great lengths to prove that Banxso was a legitimate and trustworthy entity by highlighting its FSCA registration, its banking relationship with Standard Bank, its brick-and-mortar offices in South Africa, and its sponsorships of Bafana Bafana and Du Plessis.
He said Banxso is not a “get-rich-quick scheme” but that clients could expect potential returns of between 15% and 20% a week on a “low-risk” investment option and 30% to 40% a week on a “high-risk” option.
He also stated that “highly experienced success managers” would manage the portfolio on Johan’s behalf.
And he proactively referred to the investment amounts of R4 700 and R4 800 touted in the fake ads without Johan ever mentioning these amounts.
Moneyweb then pressed Camroodien as to why Banxso “signed up” Johan after acting on the Rupert-linked fake ad and registering on the Immediate Matrix platform.
“I’ve seen the ad, and I know exactly what you’re talking about. But like I said, we are not linked to him.”
He explicitly denied any link between Banxso, Immediate Matrix and the fake ads. Still, he struggled to explain why the registration on the Immediate Matrix site led to Johan being automatically “signed up” with Banxso.
“So that’s obviously that ad you saw is marketing the semi-automated or the automated trading functions. So that does go through to lots of brokers in South Africa. You get licensed and unlicensed brokers. So, we are the number one trusted broker in South Africa. That’s why your information came through to us.”
Read:
Tips to avoid being scammed when investing in cryptocurrency
Here’s how the most advanced crypto scams work
We track down funds scammed from a Moneyweb reader
When pressed further, Camroodien acknowledged he was aware that Immediate Matrix was a scam.
“We’ve searched up on the Immediate Matrix. So, if you Google Immediate Matrix, you’ll see there are a lot of scamming things. Scam and scam reviews and all of these crazy little things. So that’s basically relating to the trading system. The fully automated trading system. So that’s like a marketing ad that you’ve seen. Marketing Immediate Matrix, automated trading, robots and things like that.
“The only link we have to that ad that you have seen is the automated trading features and functions that you are looking for. That is the reason you came through to us.”
After more pressing questions, Camroodien passed the phone to Shakeel Essa, a sales team leader.
‘Funnel’ of investors
“When you register, you go through a funnel, which can go through to any broker that’s available in South Africa, for example, or internationally if that is the current case,” said Essa.
“But you came to us, and that’s the reason why we are contacting you.”
From this anonymous interaction, it’s clear that Banxso knows that people who act on the scam ads and register with Immediate Matrix are automatically registered on its platform.
However, Banxso distances itself from the promised returns of R300 000 a month on an initial R4 700 or R4 800 investment and instead markets its own product, offering potential weekly returns of between 15% and 40%.
Response from Banxso management
Following this conversation with Camroodien and Essa, Moneyweb engaged extensively with Banxso’s general manager, Manuel De Andrade.
Manuel de Andrade, Banxso’s general manager. Source: Zoom meeting screengrab
In various emails, a Zoom meeting and a telephone call, he vehemently denied any link between Banxso and Immediate Matrix.
The first interaction was an email in which he acknowledged that Immediate Matrix registrations flow through to the Banxso platform but claimed they were unaware of it.
“It is crucial to clarify that Banxso automatically sends acknowledgement notifications to anyone who signs up, either directly through our platform or indirectly via an API [application programming interface] integration.
“As we have previously outlined, the fact that your registration was rerouted to Banxso through a public API does not imply a direct affiliation or connection between Banxso and the scam.”
He said the origin of the API signups can be traced back to a technique known as “cloaking, which is frequently employed to conceal the actual intent behind the scam”.
He also stated that it was not suspicious that Camroodien proactively referred to the R4 700 or R4 800 investment, as this is the rand value of $250, which is “observed by approximately 95% of the online investment sector”.
Read: FSCA warns against dubious brokers, platforms offering easy money
In a subsequent virtual meeting, De Andrade said Banxso initiated an investigation into Immediate Matrix “to understand technically how they’ve come to be perceived to be linked to Banxso”.
He said Banxso receives “thousands of signups a day” from various marketing campaigns on mainstream online publishers and social media platforms and “we probably get an average of 50 to 100 clicks a day, which is suspected to be attributable to this” (the fake ads and Immediate Matrix).
One of Banxso’s newly appointed cyber security experts explained that one of the Immediate Matrix websites (www.immediatematrix.io) targeted South Africa and signed users up on the Banxso homepage without receiving any financial gain. The expert said Banxso was unaware that the leads came from Immediate Matrix and regarded them as legitimate.
Clickjacking
The IT expert also stated that it is technically very easy for a third party to register clients on Banxso’s public API and that it is a big problem worldwide.
“It looks like a bit of clickjacking, which is a type of attack that basically is used to tarnish a reputation, where you take bad traffic in order to lower the online ranking of a website or company, or to get them in trouble.”
The security expert also proclaimed that a Banxso agent never phoned ‘Johan’, inferring that the call came from a third party.
De Andrade interjected and confirmed that a Banxso agent had made the call.
In a subsequent interview, De Andrade described it as a malicious attack.
“This is a malicious attack, and we are not sure what the motivation is. We thought ransom, but it hasn’t come to light yet. We thought reputational damage … Whose business are we hurting so much in South Africa that they would resort to this? It’s not beyond the realms of possibility that that’s behind it. And, I’m not generally a conspiracy theorist, but this is what we have to explore.”
Asked whether Banxso benefitted financially from Immediate Matrix’s registrations on its website, De Andrade said Banxso “certainly suffered more damage” than benefit due to reputational damage.
He also said: “If we could shut this down, we would shut it down. There’s no way we can keep this damage going. This really is a case of you [the author] looking at a storyline that Banxso is scamming the South African public. And my challenge is to get back to you so that we can rewrite that storyline, that this is a well-disguised scam which is targeting South African financial institutions to scam the public.”
Lack of action
De Andrade stated that Banxso became aware of the “malicious” attack in mid-January and acknowledged that it was slow to react.
“Probably four weeks ago, I would suggest, we started hearing noise about it. When we discovered the leads were coming from them, because as we continue to assert, we don’t get the leads from them directly at all. So we are now trying to see how they are routing them.”
He acknowledged that Banxso did not take it seriously at first.
“We didn’t take it seriously, and this is why I say we should have. We are guilty of acting too slowly, guilty as charged.”
In a subsequent email, De Andrade stated that the company is now taking active steps to address the situation.
This includes the sending of cease-and-desist orders against Immediate Matrix, Cloudflare and Dynadot, and engaging the FSCA to obtain formal confirmation that Banxso has no affiliation or relationship with Immediate Matrix. (Cloudflare is an international firm providing content delivery network services, cloud cybersecurity and other internet-related services, and Dynadot is a domain name vendor.)
Response to the scam warning of the Seychelles FSA
As indicated earlier, the financial regulator in the Seychelles issued a scam warning related to Banxso in December last year.
De Andrade stated that the warning followed Banxso’s marketing department prematurely uploading confirmation of a transaction through which Banxso acquired a licensed company. The reference on the website was then removed. Banxso expects to receive a new licence in due course.
Response to the Banxso agent’s claim of possible returns of up to 40% a week
In response to the Banxso call centre agent’s claims during the conversation with ‘Johan’, De Andrade said he’d give Camroodien “seven out of 10” and Essa “eight or nine”.
“I’m not happy with what quality control has reported in terms of that you could potentially profit to the extent of 20% to 35% [a week]. That’s just saying, potentially isn’t good enough for me. They’d be well advised to be a little more considerate of the facts.
“So that’s a separate conversation because when agents do make false promises and get carried away in the moment, which they do, they’ll spend 35 to 45 minutes talking to clients. Some of them can get carried away, and we need to rein them in.”
Immediate Matrix did not respond to Moneyweb enquiries on its website and social media platforms.
Any investors who have lost or made money on the Banxso platform are welcome to contact me at
[email protected].
After publication of this article, Banxso sent the follow statement:
“Banxso has no links with Immediate Matrix.
Recent reporting suggests that there is a link between Immediate Matrix and Banxso. There is no such link.
It is crucial to understand that Banxso has fallen victim to sophisticated fraudulent schemes aiming to tarnish its brand.
When the company became aware of the misuse of its brand, Banxso not only took immediate action but also engaged in a long-term strategy to combat this scam and protect its stakeholders.
These steps included:
Early Warnings and Public Awareness: Weeks before these allegations gained media attention, Banxso had already placed prominent warnings on our homepage about the scam. Recognizing the importance of public awareness, they took proactive steps to inform and protect their community.
Educational Content and Demonstrations: The company shared videos with Moneyweb and our client base, demonstrating how these scams are initiated. These videos also show that the scam could misleadingly reroute users to reputable sites, underscoring the sophisticated nature of the fraud.
Legal Actions and Cease and Desist Notices: To further combat the scam, Banxso has issued cease and desist letters to the server and domain registrar hosting Immediate Matrix. These actions highlight the company’s determination to pursue all available legal avenues to protect its brand and clients.
Direct Communication with clients and the public: Banxso has been vigilant in communicating with its client base through emails and, social media warnings specifically addressing the scam. The goal is to ensure clients and the broader public are informed and can take necessary precautions to protect themselves.
Regulatory Cooperation and Compliance: Banxso has worked closely with the Financial Sector Conduct Authority (FSCA) and other regulatory bodies to share information and cooperate fully in any investigations.
References made to the company’s regulatory status have relied on outdated information about a clerical error by a regulator in Seychelles. This issue was rectified.
Unfortunately, the link cited in the Moneyweb report does not reflect this update, leading to a misrepresentation of the current standing. The company holds 15 licenses worldwide, emphasizing its commitment to regulatory compliance and the trust placed in them by international authorities.
Banxso’s commitment to operating with the highest levels of integrity and transparency is unwavering.
The company is a fully regulated entity, adhering to the stringent standards set by global financial authorities, including the FCA, ASIC, and FSCA. Our dedication to ethical practices and client security is at the core of everything we do.
We invite anyone with concerns or questions to directly engage with our dedicated support team. Your trust and security are our top priorities.”
Banxso campaigns on Moneyweb
Banxso has run several marketing campaigns on Moneyweb. At the start of the Moneyweb investigation, these historic campaigns were deleted, and a new one was cancelled. Moneyweb’s policy is to accept advertising only from FSCA-licensed businesses, which Banxso is. However, the new campaign was cancelled as a precautionary measure based on the events described in this article.
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