#salesforce chatbot

[thewomanwhobloggedlikeaman]

Marc B*nioff trying to justify laying off thousands of employees each year despite Salesforce's record profits (and having billions in personal wealth himself)

[freddynossa]

Revolucionando la Experiencia del Cliente: IA y Automatización en Plataformas de Soporte

Introducción: ¿Por qué son Clave la IA y la Automatización en la Atención al Cliente Moderna? En la era digital actual, la atención al cliente se ha convertido en un pilar fundamental para el éxito y la reputación de cualquier negocio. Los clientes esperan respuestas rápidas, personalizadas y efectivas a través de múltiples canales, y a cualquier hora. Satisfacer estas expectativas a escala puede…

[sunilkhuwal]

Platform Developer I Certification Maintenance Winter 25

For the Platform Developer I Certification Maintenance (Winter ’25), you have a requirement to use the iterables Here we are requested to Create a Class named “MyIterable” and we also need to create a Test class “MyIterableTest” As part of the “MyIterable” class we need to do following things: Create a Constructor that is accepting the List<String> type of data Create a method that has return…

[cyberswift-story]

Leveraging AI in Salesforce Development

Artificial Intelligence (AI) is revolutionizing Salesforce development by infusing intelligence into traditional CRM processes. AI allows Salesforce to evolve from a static data management platform into a dynamic, insight-driven system that can predict, recommend, and automate key functions. With AI, Salesforce development is now more about building solutions that are not just reactive but proactive.

Know more at: https://www.cyberswift.com/blog/leveraging-ai-in-salesforce-development/

[cymetrixsoftware]

Agentforce Service Agents

Say goodbye to frustrating customer experiences and overwhelmed service teams. We all know that traditional chatbots often struggle to handle complex queries, leaving customers dissatisfied and causing missed opportunities for your business. But fear not, because AgentForce Service agents are here to revolutionize your customer support. By combining the efficiency of AI with the empathy of human understanding, AgentForce agents deliver intelligent, personalized, and responsive interactions. No more rigid, unhelpful chatbots—just a solution that enhances your customer support experience. These agents not only resolve customer queries faster but also adapt to their needs, boosting satisfaction and driving loyalty. It's time to embrace a new era of customer support. Let AgentForce show you how intelligent automation can transform your business. Say hello to happier customers and more efficient service teams with AgentForce.

[commnicatsalesforce]

Learn how to supercharge your marketing efforts with seamless WeChat Salesforce integration. Boost impact and returns today!

Embracing WeChat Salesforce integration through Communicat-O marks a strategic evolution for businesses aiming to refine their digital footprint in the Chinese market and beyond. This powerful synergy not only streamlines marketing and customer service efforts but also unlocks new dimensions of customer engagement and insights.

[reveationlabs]

ChatGPT Integration with Salesforce: Benefits and Use Cases

Have you ever wondered how businesses keep up with the lightning-fast pace of technology while providing top-notch customer service? 

What if I told you that two game-changing tools, ChatGPT and Salesforce, have joined forces to transform customer interactions in unimaginable ways?

ChatGPT at a Glance

ChatGPT is like having a virtual assistant at your fingertips, but it's much smarter than your typical digital sidekick. It's powered by advanced artificial intelligence, which allows it to understand and generate human-like text. This means you can have real conversations with it, ask questions, get help, or even just chat for fun.

Definition of Salesforce

Salesforce, on the other hand, is a robust customer relationship management (CRM) platform that's trusted by businesses worldwide. It's like the central nervous system of a company's interactions with its customers. Salesforce helps manage customer data, track sales leads, and streamline communication within a company, making it an essential tool for sales, marketing, and customer service.

The Importance of ChatGPT Integration with sales force

Now, why should we even consider combining ChatGPT with Salesforce? The answer lies when the power of two tools comes together. 

Integrating ChatGPT with Salesforce allows businesses to enhance their customer interactions in ways that were previously unimaginable.

Imagine having a chatbot that not only provides instant customer support but also understands your customer’s needs and preferences on a deeper level. 

With ChatGPT integrated into Salesforce, you can personalize responses, qualify leads, and nurture them through the sales funnel with finesse. It's a game-changer for businesses striving to deliver top-notch customer experiences.

Blog: ChatGPT Integration with Salesforce: Benefits and Use Cases

[ourjobagency]

Top 7 Trends in Salesforce to Watch in 2023

Salesforce has been a trailblazer in the world of customer relationship management (CRM) software for years, helping businesses connect with customers, streamline processes, and drive growth. As we step into 2023, the platform continues to evolve, introducing new features and capabilities to meet the ever-changing demands of businesses and consumers alike. In this blog, we'll explore the top seven trends in Salesforce that are shaping the CRM landscape in 2023 and beyond.

AI-Driven Personalization:

Artificial intelligence (AI) is revolutionizing the way businesses engage with their customers, and Salesforce is no exception. In 2023, expect to see AI-driven personalization take center stage, allowing companies to tailor customer interactions based on their preferences, behavior, and historical data. This will not only enhance customer satisfaction but also boost conversion rates and drive customer loyalty.

Integration of IoT and Salesforce:

The Internet of Things (IoT) is reshaping various industries, and Salesforce is embracing this trend by integrating IoT data into its CRM platform. This integration will enable businesses to gather real-time insights from connected devices, optimize operations, and provide proactive customer support. Expect to see IoT-enabled Salesforce solutions gaining traction across industries such as manufacturing, healthcare, and retail.

Blockchain for Secure Data Management:

Data security and privacy are paramount concerns for businesses and consumers alike. In 2023, Salesforce is likely to incorporate blockchain technology to enhance data integrity and security. Blockchain can provide a tamper-proof, decentralized data storage mechanism, ensuring sensitive customer information remains safe from cyber threats and unauthorized access.

Hyper-Personalization with Customer Data Platforms (CDPs):

Customer Data Platforms (CDPs) are becoming increasingly popular as they consolidate customer data from various sources into a unified profile. Salesforce is expected to leverage CDPs to achieve hyper-personalization in 2023. By understanding customer behavior across channels, businesses can deliver highly targeted and relevant marketing campaigns, fostering deeper customer connections.

Low-Code/No-Code Development:

In 2023, we will witness an acceleration in low-code/no-code development on the Salesforce platform. These user-friendly tools enable businesses to build custom applications and automate processes without extensive coding knowledge. This democratization of development will empower organizations to innovate and respond quickly to changing market demands.

Extended Reality (XR) for Enhanced Customer Experiences:

Extended Reality (XR), which includes Virtual Reality (VR) and Augmented Reality (AR), is gaining traction in the CRM space. Salesforce is likely to integrate XR capabilities to offer unique and immersive customer experiences. From virtual product demonstrations to AR-powered customer support, XR will redefine how businesses engage with their audiences.

Voice Technology Integration:

As voice-activated devices become increasingly popular, Salesforce is expected to integrate voice technology into its CRM platform. This integration will simplify user interactions, making it easier for sales representatives to access information on-the-go, analyze data through voice commands, and improve overall productivity.

Conclusion:

Salesforce continues to be at the forefront of CRM innovation, and 2023 promises to be an exciting year with these emerging trends. AI-driven personalization, IoT integration, blockchain-enabled security, and hyper-personalization through CDPs are all set to revolutionize customer engagement. Furthermore, low-code/no-code development, XR integration, and voice technology will shape the future of the Salesforce platform, making it more accessible, immersive, and efficient for businesses worldwide.

As these trends continue to evolve, businesses must stay agile and adapt their strategies to leverage the full potential of Salesforce and gain a competitive edge in the dynamic world of CRM. Embracing these trends will not only enhance customer experiences but also drive revenue growth and long-term success.

[saasguru]

Top Essential Features of the Salesforce Service Cloud to Improve Customer Service

The Salesforce Service Cloud is a powerful platform that can help businesses of all sizes improve their customer service. It offers a wide range of features that can help you track customer interactions, resolve issues quickly, and provide better service overall.

Click here to learn more about our bootcamp program.

saasguru Android and iOS app is here!

Download the APP now!

Android app - https://bit.ly/3eW5UTy

iOS app - https://apple.co/3StvhJT

[vague-humanoid]

I can now say with absolute confidence that many AI systems have been trained on TV and film writers’ work. Not just on The Godfather and Alf, but on more than 53,000 other movies and 85,000 other TV episodes: Dialogue from all of it is included in an AI-training data set that has been used by Apple, Anthropic, Meta, Nvidia, Salesforce, Bloomberg, and other companies. I recently downloaded this data set, which I saw referenced in papers about the development of various large language models (or LLMs). It includes writing from every film nominated for Best Picture from 1950 to 2016, at least 616 episodes of The Simpsons, 170 episodes of Seinfeld, 45 episodes of Twin Peaks, and every episode of The Wire, The Sopranos, and Breaking Bad. It even includes prewritten “live” dialogue from Golden Globes and Academy Awards broadcasts. If a chatbot can mimic a crime-show mobster or a sitcom alien—or, more pressingly, if it can piece together whole shows that might otherwise require a room of writers—data like this are part of the reason why.

[mbrainspaz]

on the ai chatbot development team I was forced to join at work a member just cited a bunch of statistics about how 60+% of The People are hungry for more chatbots. Said studies were all done by Microsoft and Salesforce. 🥲 Of course companies who've invested millions in ai aren't polling the people like me who instantly spiral into a feral rage whenever we talk to a dumb lying corporate robot.

[stupittmoran]

Top 10 headlines the media didn't tell you this week, Repost & FoIIow for more

Salesforce CEO is quietly buying up land in Hawaii.

Tucker Carlson claims that the 2020 election was 100% stolen.

Google loses over $70 billion in market value after Gemini AI was exposed as being woke.

Mayor of Athens, Georgia says Laken Riley's death is “not connected” to illegal immigration.

Donald Trump receives cheers from immigrants at the southern border.

Elon Musk's Grok AI will have the ability to summarize lengthy laws BEFORE Congress sneaks them through.

Investigative Journalist's firing sparks Congressional Inquiry into CBS News.

Russian forces arrested a man for a planned attack on Tucker Carlson, allegedly orchestrated by Ukraine's Intelligence.

Calls to shut down Gemini after Google's AI chatbot refused to say if Hitler or Elon Musk is worse.

The Pentagon is investigating over 50 cases of theft, fraud, and corruption linked to Ukrainian aid.

Is it time to stop Funding this endless war?

If you appreciate this Top 10 recap, remember to Repost and FoIIow me for another week in a clown world 🤡🌎

[manamediamarketing]

The Future of Digital Marketing in 2025 – Trends Every Business Must Adopt

Introduction

As we step into 2025, digital marketing is evolving at an unprecedented pace. Businesses that stay ahead of trends will increase brand visibility, attract more leads, and boost conversions. From AI-driven SEO to hyper-personalized marketing, the digital landscape is more competitive than ever.

Whether you’re a small business owner, entrepreneur, or marketing professional, understanding these trends will help you craft a winning digital marketing strategy. Let’s explore the top digital marketing trends for 2025 that will shape the future of online success.

1. AI-Powered SEO is the Future

Search engines are becoming smarter and more intuitive. With AI-powered algorithms like Google’s MUM (Multitask Unified Model) and BERT (Bidirectional Encoder Representations from Transformers), traditional SEO tactics are no longer enough.

How AI is Transforming SEO in 2025?

✔ AI-driven content creation: Advanced AI tools analyze search intent to create highly relevant, optimized content. ✔ Predictive analytics: AI predicts user behavior, helping businesses optimize content for better engagement. ✔ Voice and visual search optimization: As voice assistants like Siri, Alexa, and Google Assistant become more popular, brands must adapt their SEO strategy to long-tail conversational queries.

Actionable Tip: Optimize for natural language searches, use structured data markup, and ensure website accessibility to improve rankings in 2025.

2. Video Marketing Continues to Dominate

With platforms like TikTok, Instagram Reels, and YouTube Shorts, video marketing is becoming the most powerful form of content in 2025.

Why is Video Marketing Essential?

📌 80% of internet traffic will be video content by 2025 (Cisco Report). 📌 Short-form videos increase engagement and hold attention longer than static content. 📌 Live streaming and interactive videos help brands connect with audiences in real-time.

Actionable Tip: Focus on storytelling, behind-the-scenes content, product demonstrations, and influencer collaborations to boost engagement.

3. Hyper-Personalization with AI & Data Analytics

Consumers expect highly personalized experiences, and AI-powered marketing automation makes it possible.

How Does Hyper-Personalization Work?

✔ AI analyzes customer behavior and past interactions to create tailored marketing messages. ✔ Email marketing campaigns are dynamically personalized based on user interests. ✔ Chatbots and voice assistants provide real-time, customized support.

Actionable Tip: Leverage tools like HubSpot, Salesforce, and Marketo to automate personalized marketing campaigns.

4. Influencer Marketing Becomes More Authentic

The influencer marketing industry is projected to reach $21.1 billion by 2025. However, brands are shifting from celebrity influencers to micro and nano-influencers for better authenticity and engagement.

Why Micro-Influencers Matter?

🎯 Higher engagement rates than macro-influencers. 🎯 More trust & relatability with niche audiences. 🎯 Cost-effective collaborations for brands with limited budgets.

Actionable Tip: Partner with influencers in your niche and use user-generated content (UGC) to enhance brand credibility.

5. Voice & Visual Search Optimization is a Must

By 2025, 50% of all searches will be voice or image-based, making traditional text-based SEO insufficient.

How to Optimize for Voice & Visual Search?

✔ Use long-tail keywords & conversational phrases. ✔ Optimize images with alt text & structured data. ✔ Ensure your site is mobile-friendly and fast-loading.

Actionable Tip: Implement Google Lens-friendly content to appear in image-based search results.

Conclusion

The future of digital marketing in 2025 is driven by AI, personalization, and immersive experiences. If you’re not adapting, you’re falling behind!

 Looking for expert digital marketing strategies? Mana Media Marketing can help you grow and dominate your niche. Contact us today!

[ravaglobal]

🔹 Build Your AI Agent with Salesforce AgentForce: A Step-by-Step Guide

Discover how to automate workflows and enhance customer interactions using Salesforce AgentForce. This comprehensive guide walks you through setting up an AI agent, enabling Einstein AI, building Einstein Bots, and optimizing AI-driven customer service. Learn best practices for training, deployment, and performance monitoring to maximize efficiency. 🚀

Looking for expert assistance? Partner with a Salesforce Consulting Partner USA to implement AI-driven automation tailored to your business needs! 💡

[bllsbailey]

TIME Magazine Snubs Elon Musk in 2024 ‘100 Most Influential in AI’ List, Includes Scarlett Johansson

(L) Tesla CEO Elon Musk leaves the Phillip Burton Federal Building on January 24, 2023 in San Francisco, California. / (C) A protester steps on a picture of Time Magazine in 2017. / (R) Scarlett Johansson attends the “Fly Me To The Moon” photocall on July 11, 2024 in Madrid, Spain.

TIME Magazine placed actress Scarlett Johansson in the running, but left out tech mogul and AI program creator Elon Musk off of its yearly list of the “100 Most Influential People in AI.”

For its 2024 cover, the magazine combined images of eighteen AI leaders, led by Jensen Huang, the CEO of Nvidia, with a large image of the “Black Widow” hero.

Released on Thursday, the second annual TIME100 AI edition featured prominent CEOs in the rapidly expanding area, such as Dario Amodei of Anthropic and Sam Altman of OpenAI, in addition to founders and influencers.

— DogeDesigner (@cb_doge) September 5, 2024

Musk was noticeably missing from its list. Musk introduced xAI last summer, and his AI chatbot Grok has gained popularity over competitors like ChatGPT.

Salesforce CEO Marc Benioff, whose software company has made huge investments in AI startup Anthropic and created a $500 million AI fund to support new startups, is the owner of the old magazine.

“Disclosures are included throughout the TIME100 AI list for any companies mentioned that are backed by Salesforce Ventures, the corporate venture capital arm of Salesforce, where TIME’s owner and co-chair, is CEO,” a Time spokesperson told reporters.

Social media backlash followed TIME’s perplexing decision to pass over the founder of SpaceX, Tesla, and xAI .

“Every person on this top 100 list, if asked, would say Elon should be on this list,” one user said on X.

The billionaire established Neuralink in 2016, and the company gained notoriety at the beginning of this year when it successfully implanted a brain chip in a paralyzed patient, enabling him to use his thoughts to surf the web and play video games.

Musk also launched Colossus, the most powerful Nvidia GPU supercomputer in the world, online this past week.

“I thought it was cute that Elon Musk wasn’t on the cover of TIME’s 100 most influential people in AI,” another user posted on X. “I had to check for myself when I heard he didn’t make the list at all. My f*cking car drives itself lol.”

Additionally, culture and media critics questioned the inclusion of YouTuber Marques Brownlee and Hollywood actor Anil Kapoor on the list of celebrities which also included actress Scarlett Johansson, who had a falling out with OpenAI over the owner’s alleged use of her voice to train a chatbot without her consent.

Rivals of Musk, such as Mark Zuckerberg of Meta, Sundar Pichai of Google, and Satya Nadella of Microsoft, were also included on the list.

“If the world of AI was dominated by the emergence of startup labs like OpenAI, Anthropic, and their competitors in 2023, this year, as critics and champions alike have noted, we’ve seen the outsize influence of a small number of tech giants,” said Editor in Chief Sam Jacobs. “This year’s list offers examples of the possibilities for AI when it moves out of the lab and into the world.”

According to a news release, the list was compiled by TIME’s editors and reporters, who solicited suggestions from numerous “industry executives.”

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