#so that i can fast forward to the next lc update

[snupy]

hiruko 🪝

@luckystarchild

[natasjakjpriscilliamo78insu-blog]

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indiana insurance brokers

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[smoothshift]

I set out to buy a Lexus and came home with a Mercedes: A Cautionary Tale for Dealerships via /r/cars

I set out to buy a Lexus and came home with a Mercedes: A Cautionary Tale for Dealerships

Just a warning: this is probably going to be kind of long, so just scroll to the bottom for closing thoughts. Here are some tl;dr pictures - absolutely gorgeous.

The Background: So about a year ago, the lease on my wife's (L) Mini Countryman was about to end, and we were looking for an upgrade. The Mini was fun enough, but it was time for something nicer. L had her heart set on a Panamera, but was also interested in the LC500. Really, the only requirements we had were: at least four seats, and it had to be interesting. No standard sedans, absolutely no SUVs, no hatchbacks or wagons. It wasn't a super long list.

First stop: Porsche. We had a fantastic experience, an awesome salesperson, and had specced out, ordered, and put a deposit down on a 2018 Panamera. Unfortunately, I had a repo on my record (long story, walked away from a car that wasn't worth finishing payments on), and even though it was about to fall off, Porsche will not give a lease to anyone with a repo on their credit report, no exceptions. Then we went to Lexus and had a... mixed experience.

Then life happened and we didn't really need a second car, so it kind of went on the back burner. Fast forward to now...

First stop, Lexus: We had the day free since the kiddo was out with friends, so we decided that this weekend was when we get a new car! First stop, a Lexus dealership that claimed to have an LC with the option we wanted: the toasted caramel interior, which is shockingly rare even though it's by far the best one.

The experience started off frustrating - why the fuck is it so difficult for dealerships to have clearly-marked drives and obvious parking areas and entrances? We pulled up and were greeted by a sales guy in a polo shirt. I only mention that as a contrast for later. The dealership itself was an inoffensive beige. So inoffensive it was offensive. Like, super grim. Low ceiling, poor lighting, cramped cubicles, weird smell, meh carpet. Again, this is in contrast to later.

They don't take us super seriously. First, he said he didn't think they had any in - there was a bright red one sitting in the showroom like 10 feet from his desk. The he says he's not sure if they have the one on the website in stock (side note: how the fuck does the website not update based on the dealership's inventory system? This is like 20 year old tech at this point. Why are car dealerships so pathetically outdated?) Finally he lead us out to the garage and showed us the car. We declined the test drive, since we've already driven the car twice, talked a little about the LC F (660HP, but $170,000 MSRP - these things are going to sit on lots until they're sold for 50% off like the NSX was.)

We get to his desk and start talking numbers. It's important to remember that Lexus set a goal of 400 - 500 units per month, and has fallen pathetically short since. The car has sold an average of 150 units per month over the last several months, and has been in a state of permanent discount. Since May of last year, there has not been a single month that they haven't been running a lease special of $4k down / $1199 per month. Our target price was $1,000 per month thanks to some other discounts. They comes back with a counter-offer: $1,700 / month, $5,000 down. The special they have going now is only on 2018 models, and the one we want is a 2019. They start with the "These are super in demand, we can't keep them on the lot." A month and a half this thing has been sitting. Flying off the lots my ass. They wouldn't budge, so we walked out. I get tough negotiating, but I have no patience with people bullshitting about how awesome they are. You sell Toyotas. And not ones that are in high demand. And you do so from a beige hell of tiny, cramped, poorly lit cubicles.

Next, Mercedes: We needed a car, so on a whim we went to MB down the street. I figured, may as well look at a CLS, since it has been reviewed positively and was in the same class as a Panamera, and was cool and funky looking. The Mercedes dealership is immaculate - amazing cars in the showroom, gorgeous floor-to-ceiling windows and giant skylights, everything is spotless, there's a coffee station (Lexus had a paid cafe. I'm making a 5-figure purchase from you, and you want me to pay for your shitty coffee?), it smells nice. The sales guy is wearing a well-tailored suit and nice shoes. I'm a whore for menswear, so I notice. It's not a polo shirt and khakis. We're dressed super casual and the sales guy didn't see us pull up in the Jag, but immediately takes us seriously and starts showing us CLSes - we still want a light interior, and it's rare, so it takes a while to find it.

The sales guy is way more personable and at ease than the Lexus guy. We find a gorgeous 2019 CLS 450 in designo Diamnod White Metallic with tan and Titian red leather and an Elm inlay. Mercedes needs to cut that shit out - your cars are nice enough, you don't need to go with ridiculous names. Test drive is great, the sales guy matches our numbers pretty closely and works with us to get it where we want, people stop by in rotation and none of them can stop talking about how much they genuinely love MB. Our sales guy talks about how the day he went to AMG performance school was the happiest day of his life. Four hours later, we leave in a new CLS 450. The entire experience felt incredibly personal, pleasant, and professional - which is rare in Miami, and rarer at car dealerships. We're paying significantly less for a car that's at least as nice as the LC, and the whole experience was actually pleasant.

So Lexus, thanks, but no thanks. Never again. If I come in to buy the most expensive car on your lot and you don't try any harder than you would for a basic trying to pick up a CPO RX, that's not a good look.

The Car / TL;DR: Here it is - absolutely gorgeous.

What initially drew us to the LC was the funky futuristic shape, and the absolutely immaculate interior. The craftsmanship and details in the LC are awesome. The CLS is at least as good. Every single detail is perfect. The reading/map lights come on slowly and then provide amazing illumination. The funky LED in-car lighting seems like it should be cheesy, but it actually super cool. All the buttons are solid and made of real metal. The wood inlay is incredibly nice, and the leather is probably the best in this class (again, menswear whore married to a bag whore - we know our leather.) The infotainment isn't a touch screen, but still works very well. The car is eerily quiet - the EQ drive is weird, but in a cool way. And I'm getting 23 MPG city. The car isn't fast, per se, but surprisingly it's faster than the base Panamera, and as fast as the LC (at least in a straight line.) Overall, it's just such a nice place to be - it's comfortable, and totally different than the F-Type which constantly tries to rip your face off. The CLS just wants to chill out. And the air vent perfume system is absolutely ludicrous, but also oddly pleasant.

Just thought I'd rant for a minute, because I really wanted an LC, and the Lexus dealership totally soured me on the experience. And really, $170,000 for an LC F? Come on, guys. A 600 hp Toyota just isn't worth that much. Have you learned nothing from the LC and LFA?