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Hassle-free customer communication and boosted sales are the two main ways that businesses adopt today to smartly grow their future prospects in a cut-throat competition. That is why business organizations can’t underestimate the core of calls for growing business and attaining success. 

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Contact forms missed calls, emails, and more are all traditional channels to contact a business. But in today’s fast-paced life, the customer wants instant clarification and resolution to queries. This is where click-to-call service comes in.A click-to-call button on your website enables visitors to instantly make a phone call to your business without dialing any number. It helps in enhancing customer engagement as businesses can instantly connect with the website visitor and convert leads into sales easily.

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With increasing technology, audiences have become smarter about their purchases. With increasing access to smartphones, buyers want to consult the business before availing of any service. However, you should have a responsive system in place to enable customers to contact you easily.

Contact forms missed calls, emails, and more are all traditional channels to contact a business. But in today’s fast-paced life, the customer wants instant clarification and resolution to queries. This is where click-to-call service comes in.

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ISDN stands for Integrated Services Digital Network. Being a circuit-switched telephone network system, it transmits voice and data over a digital line. It is also a set of communication standards for transmitting voice, data, and signaling. ISDN connections provide higher quality and better speeds and let data transmissions travel reliably. ISDN includes data transport and digital telephony services offered by regional telephone carriers.

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Understanding business communication is key to the success of any company or organization to remain competitive, serve their new and existing customers, and achieve overall business goals. Business communication, directly and indirectly, affects how your organization functions at different levels. Nowadays, effective business communication is becoming challenging to achieve. According to a Gartner report, about 46% of business leaders think clear communication is critical to their business success.

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ISDN stands for Integrated Services Digital Network. Being a circuit-switched telephone network system, it transmits voice and data over a digital line. It is also a set of communication standards for transmitting voice, data, and signaling. ISDN connections provide higher quality and better speeds and let data transmissions travel reliably. ISDN includes data transport and digital telephony services offered by regional telephone carriers.

[zepcall]

Hassle-free customer communication and boosted sales are the two main ways that businesses adopt today to smartly grow their future prospects in a cut-throat competition. That is why business organizations can’t underestimate the core of calls for growing business and attaining success. Click-to-call or click-to-talk has been a great means of business communication for a few years whereby people click a phone call button in order to connect to people on the other side in real-time. 

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Zepcall, the best cloud telephony service provider offers a click to call service at a very low price that enables businesses to enhance leads conversion.

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Click to Call Solutions to Boost Sales and Business Growth

Hassle-free customer communication and boosted sales are the two main ways that businesses adopt today to smartly grow their future prospects in a cut-throat competition. That is why business organizations can’t underestimate the core of calls for growing business and attaining success. Click-to-call or click-to-talk has been a great means of business communication for a few years whereby people click a phone call button in order to connect to people on the other side in real-time. 

Nowadays, almost every app or website has a click-to-call link as it connects customers with the company in the least possible time. In most cases, click-to-call is engaged with hyperlinks over videos and emails. Now, customers can view your marketing materials and other digital content types. Go through the content to know more about click-to-call statistics showing why the technology is gaining recognition and being used as a bolster to grow business and boost sales.

Introduction

In the world of digital technology, smartphones are taking over our daily lives. Potential customers spend more time on their smartphones and look for information on websites, apps, and social media channels. There is a new but upward trend in customers calling up the business before making any purchases. Marketers realize the benefits of this trend and plan their advertisements accordingly. Your efforts to click-on ads can go in vain if visitors are not hitting the ads. Here, a call-to-action button can play a vital role and propel customers to call you directly. Without click buttons, you can’t get in touch with subscribers fast and take them to your live events. These clicks are the entry point to magnify your business revenue.

Making a call is the most convenient solution that businesses use to improve customer experience. So, what is a click-to-call option? Generally, the click-to-call option is a functionality of cloud solutions that enables callers to communicate with businesses without dialing manually. Click-to-call can be implemented as CTA buttons or call widgets. This technology helps you make calls by extracting data from databases. Hence, click-to-call buttons give the business an edge to catch their customers where they are comfortable and get connected to you at their convenience. 

Employing a click-to-call button fast on apps or websites connects visitors directly to the contact center where customer care executives are ready to solve customers’ problems. Using click-to-call technology, it is easy to give customers the right opportunity for resolving sales-related queries. The technology can do wonders by integrating click-to-call buttons on the app, website, or lead forms. It is also vital for activating a call fast. You can also send requests to customers regarding business updates via a click-to-call option. 

Statistics On The Use Of Click To Call

The growing use of click-to-call technology makes business owners curious about how tracking mobile call engagement drives sales. The technology helps customers make immediate connections and get the right help from the other side. Placing click-to-call features on your app, website, or in your Google ads keeps customers free from the tension of waiting on hold when it comes to talking to representatives.

This technology also offers benefits like knowing callers when they call or recall from multiple locations with the help of customized mobile data. This data can be utilized for improving sales, customer success, and marketing strategies. Here the prime question is how do you integrate a click-to-call feature into your website and how do you analyze data for valuable actions? To have a clear glimpse of the value of click-to-call in the business world, you need to peep into some of the figures on the same technology.

According to American market research company Forrester Research, click-to-call functionality augments return on investment (ROI) by an average of 143%. Both business owners and digital marketers understand the power of click-to-call and pay-per-call ads. According to a detailed study conducted by Google, click-to-call has a big importance in the business world for making better purchase decisions. Go through the following statistics to get a clear picture. 

Main Outcomes Of The Study 

About 70% of mobile searchers who participated in the study prefer to use the click-to-call technology. Moreover, calls are an important channel for consumers of all sizes and types.

About 61% of the searchers agree that click-to-call is “extremely/very important” when it comes to making purchase decisions.

Business Insights

Approx. 47% of the searchers defined that they feel “frustrated or annoyed” or are “more likely to explore other brands” while not getting direct business calls.

On the other hand, about 35% of searchers felt “frustrated or disappointed in the brand, competitor, or company.” It clearly means that customers’ perception of business will be badly affected in the absence of click-to-call modes in the search results.

What Propels Customers to Make A Call?

While comparing customers making a call with checking the company’s website or other means, the following results favored the utility and effectiveness of calls:

54% – Requesting more questions and getting adequate information, not available on the company website

57% – Speaking to a real person in real-time 

59% – Looking for an immediate response for accomplishing a goal

Without a doubt, businesses are here to cater to the needs of customers and achieve their business goals. Connected through the calls, respondents were searching for:

43% – Inquire about pricing

47% – Inquire about availability/inventory/booking information

51% – Make a reservation or schedule an appointment

52% – Check for working hours or business operations

The study also reveals that about 95% of small and medium-sized businesses are not using click-to-call features. Despite that about half of all searchers described that they would search for these features.

After getting through the data shown above, it is clear that click-to-call is here to stay and gives business organizations an edge while serving customers. Another outcome you can extract from the Google study is the disadvantages of not employing the technology. If companies are not employing the click-to-call component available, they are more likely to harm revenue, business, and sales. Companies that have a click-to-call feature installed on their website, app, or ads are more likely to meet their customers in real-time.

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Learn all about business communication from its importance to features and its benefits to improve processes to reach business goals and smooth procedures.

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"Hassle-free customer communication and boosted sales are the two main ways that businesses adopt today to smartly grow their future prospects in a cut-throat competition.

[zepcall]

Looking for a WhatsApp business API provider in Delhi/NCR India ?. Fonada offers a powerful WhatsApp Business API solution to fast integrate and start WhatsApp messages.

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Hassle-free customer communication and boosted sales are the two main ways that businesses adopt today to smartly grow their future prospects in a cut-throat competition. That is why business organizations can’t underestimate the core of calls for growing business and attaining success. Click-to-call or click-to-talk has been a great means of business communication for a few years whereby people click a phone call button in order to connect to people on the other side in real-time. 

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Covert Website Visitors in Sales through Click to call service. Learn everything in detail about Click to Call Solution.