#scheduling and dispatcher

[bhupendrasthings]

The Importance of Ongoing Training and Development for Field Service Dispatchers

A study by Aberdeen Group indicated that businesses that offer training programs saw a 52% boost in service income. This ensures that management and service professionals are in constant contact and receive ongoing training.

Why use service dispatch software? Any field service organization's success depends heavily on its field service dispatchers. They are in charge of maintaining inventory, dispatching and scheduling technicians, and interacting with consumers. Field service dispatchers must have the abilities and knowledge to stay on top of the most recent developments as the field service sector develops. Depending on the unique requirements of the company, several approaches should be taken to give field service dispatchers continual training and development. 

In this blog post, we will learn the importance of ongoing training and development for field service dispatchers. 

Key Responsibilities of Field Service Dispatchers

The organization and management of field service activities are greatly aided by field service dispatchers. They serve as a liaison between clients, field technicians, and the business, ensuring that service requests are dealt with quickly, and clients' needs are addressed. The following are the main elements of how to optimize field service scheduling process:

Assignment and Planning

Dispatching Coordination in Real-Time

Route Improvement

Resource Administration

Continuous Learning and Skill Enhancement

Acquiring new knowledge and skills on a continuous basis is known as continuous learning and skill enhancement. Numerous techniques, like attending training sessions, reading books and articles, and enrolling in online courses, can be used to do this.

The following are some advantages of ongoing education and skill development:

Enhanced job performance: You can enhance your job performance and increase your value to your employer by learning new skills and information.

Career opportunities will increase when you gain new skills and expertise because you'll be more employable and have more options.

Effective Communication and Collaboration

Any team or organization must have effective communication and teamwork in order to be successful. When team members work together smoothly and effectively, they may accomplish their goals more quickly, make wise judgments, and foster a great work atmosphere.

Encourage your team members to listen actively. Effective communication depends on listening to what others are saying and trying to comprehend their viewpoint. Encourage a culture of open and honest communication so team members can freely express their thoughts, worries, and feedback. Make sure all parties involved can understand your communication by being clear, succinct, and understandable. Avoid using jargon or imprecise terminology that can cause miscommunication.

Dispatcher Performance Metrics and Evaluation

The effectiveness of dispatchers in managing inventories, scheduling and dispatching technicians, and interacting with customers is assessed using dispatcher performance measures. These indicators can be used to pinpoint areas where dispatchers can enhance their performance and modify their process as needed.

Field service companies may decide to monitor additional KPIs unique to their industry. For instance, a company that offers preventative maintenance services might keep track of how many work orders are finished on schedule or within budget.

Empowering Dispatchers with Technology

Technology-enabled dispatchers can manage difficult duties in field service operations with much greater efficiency and productivity. The following are a few ways that technology can help dispatchers:

Advanced Dispatching Software 

By using contemporary dispatching software, dispatchers may manage service requests from a single location, schedule technicians, and monitor their progress in real-time.

Real-Time Communication Tools

By giving dispatchers access to real-time communication tools like chat or instant messaging programs, technicians and other team members may be reached swiftly and effectively.

GPS Tracking and Mapping

Dispatchers can see where technicians are located in the field by integrating GPS tracking and mapping technology. 

Continuous Feedback and Improvement

The process of constant consumer, employee, and other stakeholder feedback gathering and use for process, product, and service improvement is known as continuous feedback and improvement.

Utilize the comments you've received to enhance your offerings in terms of goods, services, and operations. Making adjustments to the product, its marketing strategy, or its support structure may be necessary to achieve this. It could also entail making adjustments to how your staff members perform their duties or how your business is structured. The process of constant improvement and feedback is ongoing. 

Dispatcher Autonomy and Decision-Making

Autonomy and decision-making among dispatchers are crucial components of a field service organization that runs smoothly. Giving dispatchers the freedom to decide independently within a set of rules can result in more productive operations, better customer service, and dispatchers who are more satisfied with their work.

Give dispatchers the freedom to decide within their sphere of influence without needing frequent clearance from superiors. Giving them the ability to make decisions increases their effectiveness and self-assurance.

Data Security and Privacy Compliance

For firms that manage sensitive data, data security and privacy compliance are crucial. Businesses can safeguard their data from unwanted access, usage, or disclosure by using the proper procedures. 

A data security policy is a written statement of the precautions a company will take to safeguard its data. Access control, data encryption, and password management should all be covered by the policy.

Collaborative Knowledge Sharing and Best Practices

In order to promote a learning culture inside a business and maximize the pooled expertise of its employees, collaborative knowledge exchange and best practices are crucial. Performance, innovation, and problem-solving skills enhance when team members work together to share knowledge and best practices. 

In summary, establishing a culture of learning and continuous development inside a business depends heavily on collaborative knowledge sharing and best practices. Organizations can harness the collective wisdom of their workforce and foster success by promoting open communication, offering sharing platforms, and acknowledging employees' contributions.

Any field service organization's success depends heavily on its field service dispatchers. They are in charge of maintaining inventory, dispatching and scheduling technicians, and interacting with consumers. 

Field service dispatchers must have the abilities and knowledge to stay on top of the most recent developments as the field service sector develops. Professional dispatchers can efficiently arrange and dispatch personnel by drawing on their understanding of the field service sector. Field service firms can increase productivity and customer happiness by using qualified dispatchers. As a result, the company may see an increase in income, a drop in expenses, and a boost to its reputation.

[lonestardust]

MARJAN'S PEOPLE Preparing for Her Wedding At The Firehouse. 9-1-1 : LONE STAR : S05E10 "All Who Wander"

[beatcroc]

international shipping my nemesis

[seonghwacore]

cus yeosang's cavities wont get him into a dating scandal but driving license will. if you still dont know, the long, old, trad indication around that in kpop bud 🫳🫳

[fencesandfrogs]

Embracing my identity as a trains autistic

[daintilyultimateslayer]

asset management company

asset management company

Field Service Management Software An Essential Tool for Field Technicians

Contractors need more than just tools — they need a system that streamlines operations, boosts efficiency, and ensures seamless project execution. That’s where Field Service Management (FSM) software comes into play! Key Benefits:

Optimized Scheduling & Dispatching: Ensure the right technician is at the right place at the right time.

Real-Time Job Tracking: Monitor progress and make adjustments on the fly.

Enhanced Customer Satisfaction: Deliver reliable and timely services, building stronger client relationships.

Comprehensive Reporting: Get detailed insights into job performance and operational efficiency.

Etaprise is at the forefront, offering cutting-edge FSM solutions tailored for contractors. Discover how our software can revolutionize your field operations!

AI-Powered Field Service Management for Enterprises

Unlock enterprise growth with Etaprise. Our AI-powered field service solution drives success and elevates your business…

etaprise.com

2010 El Camino Real # 1139, Santa Clara, CA 95050.

T: +1 669 777 5279

E: info@etaprise.com

[xpiester333x]

Average night at work:

"Mari how do I do my timecard?"

I dont know, I'm not salary and I'm not your manager.

"Mari can I have permission for stat delivery?"

I'm not a manager, I cannot approve that.

"Mariiii can you look over this paper work and approve it for me?"

I'm not a manager, no.

"Hey Mari, do you know why Tina quit?"

No, I'm not a manager so I don't have that information. And actually if I did, it's not your business

"Mari, what do you think we should do with this patient?"

I dont know. Im not a nurse. Im also not your boss.

"Mariii, didn't you see the PTO request I sent you?"

No, because I dont do your schedule. I'm not your manager.

*Nurse on the phone with the team leader* "Well Mari told me I should do that"

*Me in the background* No I did not!

I am quite literally about to lose my mind. This has been going on for a year. I'm going insane. How many times do I have to say it. How many times?? 6 months ago I started a shut down method. When they ask me anything I immediately say "I dont know" and leave it at that. And you know what?? THEY STILL ASK.

[swivltech]

Top Benefits of Using a Schedule and Dispatch Software

Schedule dispatch software is no longer a luxury—it’s a necessity for businesses looking to stay competitive. From streamlining operations and reducing costs to enhancing customer satisfaction and enabling data-driven decisions, its benefits are undeniable. Swivl Tech offers advanced solutions to help businesses optimize their scheduling and dispatch processes. If you're ready to improve efficiency and take your operations to the next level, now is the time to explore how schedule dispatch software can transform your business.

[sleepingthruchem]

Pros and cons list help me

Help me pros and cons list

[equiprsoftwaresworld]

Crane Scheduling Software

Crane scheduling software developed specifically for the construction industry is available from Equipr Software, based in Sippy Downs, Queensland. Our solutions enhance the efficiency of crane rigging, rental, and management through comprehensive allocation, maintenance, and operations features. Kindly reach out to 1300 100 365 at your earliest convenience.

[artisticdivasworld]

Save Time and Reduce Cost with Automation

Let’s talk about something we all wish we had more of in the trucking industry: time and money. It’s no secret that running a trucking business is tough. Between keeping up with the endless regulations, dealing with unexpected repairs, and managing all the paperwork, it feels like there are never enough hours in the day. And let’s not even start on the costs piling up. But what if I told you…

[paratransitsoftwarebyhbss]

Paratransit Dispatch Software: Enhancing Service Quality and Passenger Satisfaction Through Driver Feedback and Performance Evaluation

Understanding the Role of Paratransit Dispatch Software

Paratransit dispatch software plays a critical role in managing and optimizing transportation services for individuals with disabilities and special mobility needs. This specialized software integrates with various components such as Paratransit scheduling software, microtransit software, and Public transportation software to ensure efficient scheduling, routing, and dispatching of vehicles. One key aspect of paratransit dispatch software is its ability to incorporate driver feedback and performance evaluation mechanisms, which are instrumental in improving service quality and enhancing passenger satisfaction.

Importance of Driver Feedback in Service Improvement

Driver feedback serves as a valuable source of insights into the operational aspects of paratransit services. By soliciting feedback from drivers regarding route efficiency, passenger interactions, and vehicle conditions, dispatchers and transit managers can identify areas for improvement and implement targeted interventions. Driver feedback mechanisms in paratransit dispatch software enable continuous communication and collaboration between drivers and management, leading to more responsive and customer-centric service delivery.

Utilizing Performance Evaluation for Enhanced Service Quality

Performance evaluation tools embedded within paratransit dispatch software enable transit agencies to assess driver performance objectively. Key performance indicators (KPIs) such as on-time performance, adherence to schedules, and customer satisfaction ratings are tracked and analyzed to identify high-performing drivers and areas needing improvement. Performance data allows for personalized training and coaching programs, leading to improved driver behaviors, service reliability, and overall service quality.

Impact on Passenger Satisfaction and Accessibility

The integration of driver feedback and performance evaluation in paratransit dispatch software directly impacts passenger satisfaction and accessibility. By addressing operational challenges identified through driver feedback, transit agencies can enhance service reliability, reduce wait times, and improve the overall passenger experience. Performance-driven improvements also contribute to increased accessibility for individuals with disabilities, ensuring timely and reliable transportation services.

Future Trends: Innovations in Paratransit Dispatch Software

As technology advances, paratransit dispatch software continues to evolve with innovative features and functionalities. Predictive analytics, real-time monitoring, and AI-powered optimization algorithms are among the emerging trends shaping the future of paratransit dispatch systems. These advancements enable proactive service adjustments, dynamic routing optimizations, and predictive maintenance, further enhancing service quality and passenger satisfaction.

In conclusion, paratransit dispatch software plays a vital role in optimizing transportation services for individuals with disabilities. By leveraging driver feedback and performance evaluation tools, transit agencies can proactively address operational challenges, improve service quality, and enhance passenger satisfaction. As technology continues to advance, the evolution of paratransit dispatch software will drive continuous improvements in accessibility and service excellence within the transit industry.

[mercvry-glow]

Stop making this hurt

parings. jack abbot x doctor!reader

summary. jack knew he didn’t want to go to pitt fest, instead suggesting you take a few of your girl friends on your day off. little does he know that decision leads to you experiencing the worst day of your life without him.

warnings. pitt fest incident, guns/shootings, hospital setting, blood and gore, reader gets hurt, death (not reader), medical inaccuracies and not show accurate but i tried my best, jack and robby are stressed af, let me know if there's anything else!

notes. finally my first pitt fest fic, hopefully this is angsty enough for ya'll and pleases all of my anons who asked for this! I love all of you, thank you for almost 300 followers and as always any and all feedback is appreciated!

wc. 3600+

You knew it was a long shot trying to convince Jack to come with you to Pitt-Fest.

Crowds were never his thing, not even before his time as an Army medic. Too loud, too many moving parts, too unpredictable. Add a decade of trauma medicine on top of that, and the thought of shoulder-to-shoulder festival traffic was enough to make him visibly tense. You didn’t blame him — not even a little.

And as much as you loved your husband, you weren’t going to fight him on this one.

“Go have fun,” he’d told you that morning, standing in the doorway in his usual worn t-shirt and sweats, a coffee mug in one hand and the other wrapped around your waist. “Text me when you get there. And text me again when you leave. And maybe don’t lose your phone this time?”

You’d rolled your eyes, kissed him once, then twice — and promised to behave.

Truly, it was better for him to spend his one of his days off actually resting, not galavanting around the venue with you and your friends, half-drunk on overpriced cider and yelling about pierogi trucks.

So you let yourself enjoy it. The chaos, the music, the warm breeze coming off the river. You danced with your friends in the middle of the concert to some college band playing covers too fast. You tasted six different kinds of barbecue and took a picture with a guy dressed like a giant bottle of Heinz ketchup. And every couple hours, your phone buzzed with a little check-in from Jack — usually short, always a little dry since he wasn’t a big texter.

JACKY [1:14 PM] You hydrated today or just vibes?

JACKY [3:06 PM] Hope the pierogi truck is worth the foot traffic.

JACKY [4:11 PM] Home if you need me. 

You were smiling at that last one about to respond around 5pm, standing in line for boozy lemon slushies with Emma and a few others, when it happened.

At first, it was just a sound — one that didn’t register immediately. A sharp crack in the distance. Then another. Then screaming.

The crowd surged before your brain caught up. Someone dropped their drink. Someone else shoved you sideways. Your phone slipped out of your hand and hit the pavement.

“Is that—” Emma started to say, eyes wide.

You grabbed her wrist and pulled. “Run.”

You didn’t know where the shots had come from. You didn’t stop to look. You just moved — through the panicked chaos, toward the edge of the crowd, ducking behind a food truck with a group of strangers just as another round cracked the air like lightning.

Your chest was tight. Ears ringing. People were yelling. Crying. Calling for help. And your phone—your phone was still on the street.

Jack.

You couldn’t call him.

But he’d know. You didn’t know how, you just knew.

And however a mile away, as police scanners lit up and trauma alerts pinged on hospital radios, Jack was already on his feet — keys in hand, work boots half tied—and heart racing faster than he’d felt since he returned to US soil.

He didn’t wait for a callback. Didn’t care that he wasn’t on the schedule. He grabbed his badge and his trauma bag and was in the truck before the next dispatcher finished her second sentence.

Because something had happened at Pitt-Fest.

And you were there.

It really sounded like a firecracker at first — maybe someone messing around near the alley that ran behind the Pitt-Fest booths. But then came the second, then the third. Screaming followed.

You turned your head just in time to see another wave of people running. And then—

“EMMA!!”

She was beside you one second, and the next, she was down.

You didn’t think. You couldn’t think. You just dropped to your knees, catching her head before it hit the pavement, your mind going a mile a minute.

“Hey, hey—Em—look at me,” you said, your voice louder than you realized. “Where were you hit?”

Her mouth opened, but no sound came out. Her hands were pressed to her stomach, blood already soaking through her shirt and fingers.

“Fuck,” you hissed. “Okay. Okay, pressure. Emmy, stay with me. You’re gonna be okay.”

You barely noticed the searing pain until your legs buckled and you were on your side. A sharp, ripping sensation tore through your ribs like glass.

Shot. 

You had been shot too.

Someone was shouting. A vendor nearby had flipped a table and was screaming for people to duck. A stranger—a kid, maybe barely twenty not much younger than you—ran toward you both through the chaos, eyes wide.

“Are you hurt? I have a truck—”

“Help us—please!” you said, trying to sit up, trying not to black out. “I’m a doctor—ER. Trauma. She needs a hospital now.”

He nodded, panicked, glancing at the blood now pooling on the concrete. “We’re like five blocks from PTMC—I’ll drive!”

You helped haul Emma up with shaking arms, biting back a cry when your chest screamed in protest. She groaned as you dragged her toward the curb, her weight nearly toppling you.

The kid had his pickup pulled up half on the sidewalk within seconds.

“Put her in the bed!” you ordered. “It’ll be faster to lift her in!”

Someone else joined—another panicked bystande —helping you hoist Emma into the truck bed as gently and as quickly as possible. You climbed in after her, teeth gritted, your once cute outfit sticky with blood.

“Go!” you screamed as the tailgate slammed shut behind you.

The engine roared and the truck peeled off, tires screeching. You barely held on, your legs braced against the wheel well, one arm clamped across Emma’s wound, the other pressing against your own side to slow the bleeding.

“You’re okay,” you told her, voice tight, even though you weren’t sure who you were trying to convince. “Emma, you’re gonna make it. You’re not fucking dying at Pitt-Fest! I won’t let you.”

Her eyes fluttered, and you cursed under your breath, checking her pulse. 

Thready. Too fast.

You knew you had minutes. Maybe less.

And somewhere in the back of your mind, you knew Jack was at the Pitt. On shift or not, he was always there when it mattered.

He had no idea you were on your way. Or that you were bleeding out in the back of a stranger’s truck, racing through downtown Pittsburgh.

But if you made it… if you could just hold on a little longer…

You’d see him again.

The truck rattled like it was going to fall apart with every pothole it hit on Carson Street. The shocks weren’t built for this kind of weight or speed, and the stranger behind the wheel didn’t care. He’d barely said a word since he’d skidded to a stop at the edge of the chaos. Now, you could barely hold your head up.

Emma was curled in on herself across from you, clutching the side of the truck bed like it was the only thing keeping her tethered to earth. Her glitter jacket was soaked through—Msot of it hers, some of it not—and her ponytail had come loose, curls hanging limp against her face.

You turned your head toward her, everything in you aching.

“Em,” you rasped.

She didn’t answer.

“Emma, look at me.”

She did, finally. Her lip was split, her eyes glassy. She was holding her side with one hand, the other shaking where it pressed against her stomach. Blood oozed through her fingers.

“Hurts,” she whispered.

“I know.” You reached out, hand slick and trembling. You were starting to feel lightheaded, the pain in your side sharp and spreading, warm and wet and endless. “You’re okay. You’re gonna be okay. We’re almost there.”

She nodded—but then her gaze dropped to your side, and her eyes widened. “Babe… you're—”

“Don’t look at me.” Your voice cracked, barely above a whisper. “Just breathe, Em. You’re okay. I’ve got you.”

You weren’t sure if that was true. The blood loss was getting worse. Your top was drenched. The bullet had torn low, near your hip, and every bump in the road sent fresh agony lancing through your whole body. You tried to apply pressure but your arm wouldn’t stop shaking.

The guy driving honked again, swerving around a city bus. Ahead, PTMC’s trauma bay came into view, the red trauma flags flapping against the gray building. Almost there. Almost safe.

Then Emma made a sound that shattered you.

It was small. Wet. A choking breath followed by nothing.

You lurched forward, dragging yourself toward her with everything you had left. 

“Emma—Emmy. Stay awake. Look at me.”

Her head lolled. Her eyes were still open, just barely. “I’m really cold,” she whispered.

“No, baby. No, you’re not.” You gathered her into your lap, tried to shield her with what strength you had left. “We’re here. You’re okay.”

The truck hit the curb at full speed, rocking the bed. The brakes screamed as it slid sideways, stopping half a second before it would’ve crashed into the wall of the trauma bay. And then hands—at least half a dozen of them—were yanking open the tailgate.

Chaos.

“Two critical GSWs in the back—Jesus, they’re both going out!”

“She’s losing consciousness!”

“Someone help me get her—”

“She’s coding!”

You heard all of it like you were underwater. You were vaguely aware of someone pulling Emma from your limp arms. Someone else catching you as your head dropped back, limp, blood seeping down your spine.

A nurse’s voice rang out as she tried to open your airway.

“Who is she—anyone got a name?!”

No one answered.

Inside the trauma bay, Jack was elbow-deep in yet another chest wound, barking orders, adrenaline humming through his veins. He didn’t hear the commotion at the ambulance bay over the noise of suction and a flatline monitor. Didn’t look up when the bay doors slammed open again.

Didn’t know.

Didn’t know that somewhere down the hall, two trauma rooms were opening side by side—one for your best friend who wouldn’t make it, and one for you, his wife, who just might.

Not yet.

But he would.

He always did.

Now rushing inside to the hub, “Her BP’s eighty systolic and dropping—she’s hemorrhaging fast.”

“Pulse is thready. Pupils sluggish.”

“Get Dr. Robby in here, now!”

The trauma bay was already spinning into motion when Michael stepped through the sliding doors, hand dragging down over his messy brown hair. He was halfway into his  new trauma gown as he crossed the room.

“What’ve we got?”

“GSW to the lower abdomen. Entry left, possible exit—can’t tell through the bleeding. She was brought in non-EMS, unknown downtime.”

Robinavitch’s eyes tracked the chaos instantly, sharp and assessing. He reached the foot of the bed and froze just long enough to squint at your face beneath the mask of blood, dirt, and bruises. Something flickered across his expression.

“…Is that—?”

“Yeah,” one of the nurses whispered. “That’s our second Abbot.”

He didn’t react. Not outwardly. Just snapped his gloves tighter and stepped in, voice calm but commanding.

“Alright. Let’s move. I need two large-bore IVs, type and cross, four units O-neg hanging yesterday, and someone page trauma surgery—now.”

A nurse slid a face shield over his head as he pulled the curtain closed behind him.

“Pressure dressing’s soaked through.”

“She’s crashing, Dr. Robby.”

Michael leaned in over your body, catching the faintest movement of your chest. He knew your voice, your laugh, the way you snapped off one-liners at Jack and him in the hall. And right now, none of that mattered. You were just another patient bleeding out on his table. And he was going to keep you alive.

“Hang another liter. Let’s get a FAST scan going—we need to find that bleed.”

A tech slid gel across your abdomen. The screen flared to life, the grainy black-and-white image revealing what they were dreading.

“She’s bleeding into her abdomen,” someone said.

“No kidding,” Robby muttered. Then louder: “Alright. We don’t have time. Prep her straight for the OR. I want her there five minutes ago.”

He pressed down on the wound with both hands, hard. Princess to his left winced.

“She should seee Jack,” she whispered.

“No,” he said firmly. “Jack needs her to still be breathing when he finds out.”

He looked down at you, your face pale and growing colder beneath his fingers.

“You hang on,” he said under his breath. “You do not die on me. He will never recover.”

You didn’t respond. Your eyes fluttered once, lips barely parted. A sound escaped, too soft to decipher as Mikey leaned closer. 

Not as a doctor now, but as a close friend. 

“What was that?”

Your mouth twitched. “Tell… Jack…”

But then your body jolted under his hands—heart monitor screaming into v-fib.

“Code!” someone shouted.

“Start compressions!” Robinavitch was already moving, calling for paddles. “One of you get Abbot!”

“But he’s still in Pink—”

“I don’t care if he’s in surgery or nott,” he snapped. “Tell him it’s his wife. Tell him she’s coding.”

Across the hospital floor, Jack looked up—something in his chest going cold before he even knew why.

The Pink Zone was chaos, and Red was a shit show. 

Jack had blood smeared to his elbows and the kind of tension in his jaw that only came from running full tilt on no sleep. His short, curls—streaked at the temples with silver—were plastered to his forehead with sweat. His hazel eyes, usually sharp and quick, were laser-focused on the wound in front of him.

“Clamp—now,” he barked, voice low and lethal.

The security guard on the table had been fine for the minute, eventually turning critical. Shrapnel to the chest. He’d already coded once in triage. Jack had cracked him open right there on the gurney, and there was no room in his world for anything else.

Until—

“Dr. Abbot!”

He didn’t look up. “Hold pressure!.”

“Jack!”

That voice. Too familiar.

He finally looked.

One of the new night shift  interns stood just inside the trauma bay doors, Jacob’s own scrubs stained and his expression wrecked. And he never looked wrecked.

Jack straightened, adrenaline still coursing, brow furrowed. “What?”

Jacob’s mouth opened—but nothing came out at first. He took a breath. Another. Then:

“She’s here. Your wife.”

The words didn’t land right at first. Jack blinked, frowning, like he hadn’t heard correctly.

“She what?”

“Gunshot wound to the abdomen. Came in the fourth or fifth wave from Pitt-Fest,” the young man said, voice tight. “They stabilized her. She was hypotensive on arrival. Tachy. Someone named Emma was with her—they were in the back of a civilian truck.”

The name Emma barely registered.

Jack’s pulse went sideways.

“She coded once—Robby sent her to the OR.”

“No,” Jack said, too fast, shaking his head. “No, she wasn’t even—she said she’d text me when—she wasn’t—”

The air felt thick. Too heavy. Too loud. His fingers curled into fists, shaking beneath his gloves.

“Dr. Abbot,” Someone said, stepping closer. “She’s still alive. They got her back. But you can’t leave right now. We need you here.”

Jack didn’t move.

“She asked for you,” Jacobs added quietly.

That broke something open.

Jack’s hazel eyes—usually unreadable—flashed wide. For half a second, pure panic. He turned, looking toward the hall that led to the elevators, toward OR.

But he couldn’t go. He knew it. The man on the table in front of him was dying.

And his wife… his wife was being cut open upstairs.

He squeezed his eyes shut once, breathing like it physically hurt. When he opened them, they were steely again. Grounded by sheer force of will.

“Tell Robinavitch to get me when she’s out,” Jack said. His voice was barely steady. “And tell him if she crashes again—he calls me. Immediately.”

“I will,” Jacob promised.

Jack didn’t answer. He just turned back to his patient like his spine was made of iron. Like his heart wasn’t bleeding under his ribs.

But his hands trembled—just once—before they found the scalpel again.

And he didn’t say another word about it, because what was there to say you could be gone before he even got to see you. 

Eventually the world returned in fragments.

A slow, stuttering beep. The soft rustle of hospital sheets. The sterile hum of fluorescent lighting. Everything hurt—but not sharply. Not like it had. Now it was dull and heavy, like your body was made of stone, barely yours.

You blinked against the overhead light. It took effort. Your limbs felt like they were filled with sand.

A shape moved beside you.

Jack.

He was hunched forward in the chair, elbows braced on his knees, hands clasped tight. His short, silvery curls were flattened on one side, sticking up in the back like he hadn’t moved in hours. His hazel eyes were fixed on the floor, red-rimmed, dark and distant.

Your heart monitor ticked just a little faster. He looked up immediately.

“Hey,” he breathed, already at your side.

You tried to smile, but your lips barely moved. “Hi.”

Jack let out a sound halfway between a laugh and a sob and reached for your hand. His touch was careful, reverent. “You scared the absolute hell out of me.”

“Me too,” you rasped.

He gave you a sip of water, helping steady the cup as you drank. When you pulled back, your throat still felt raw—but the words came anyway.

“Emma?”

Jack’s face changed.

The crack in his expression wasn’t obvious, but you’d seen it before—on the battlefiel, in different red zone code blues, in the quiet moments after a loss. He didn’t answer right away.

You already knew.

“…She didn’t make it,” he said softly. “They couldn’t even try. She was gone in the truck.”

Your breath hitched.

“She was getting married,” you whispered, tears already brimming. “She was twenty-eight, Jack...”

“I know.”

“She was going to try out for th-that promotion. She just bought her wedding dress last week—she wanted to show you, and—and she was finally gonna ask David to move in with—”

Jack didn’t try to stop your rambling grief. He just leaned in closer, resting his forehead against yours.

“I know,” he said again, voice thick. “I’m so sorry.”

You swallowed hard, your throat burning. “She died in my arms...”

His hand tightened around yours.

“I didn’t know it was you,” he murmured, guilt and grief bleeding into his voice. “I was a couple zones over. We were shoulder to shoulder with victims. I didn’t know until after they took you up to surge.”

You blinked fast. “Were you there when I came in?”

“Robby got you stable. Barely. Everyone just said it was bad. Said  one of ours went down.” His voice caught. 

“Jack.”

“I couldn’t go up,” he whispered. “They were still bringing bodies in. And you were already in surgery. I had to keep working.”

Your vision blurred again.

“I’m sorry.”

“Don’t be, you’re the one that got shot.” His hazel eyes were fierce now, even through the exhaustion. “You did everything you could. You kept Emma safe as long as you could. And you lived. That’s all that matters right now.”

You didn’t feel like it should be enough. Not with her gone, and the fate of the rest of your friends unknown. But the way Jack looked at you—like the entire world had stopped spinning until your heart started beating again—it made the pain settle differently.

He reached up and brushed your hair back, his touch gentle. “I’ve got you now. You’re safe.”

Since the first shots rang out at Pitt-Fest, you let yourself feel the weight of everything that had happened. 

Your fingers twitched under his, slow and aching, but deliberate. Jack noticed immediately, shifting to cradle your hand in both of his, as if he could anchor you there by touch alone.

“I love you,” you whispered, your voice shaky but sure. “Thank you for staying with me…”

Jack’s eyes closed, lashes trembling. His head bowed as his grip on your hand tightened, pulling it gently to his chest.

“I’d stay a thousand times,” he murmured. “I’d go through hell a thousand times if it meant getting you back.”

Your heart thudded painfully in your chest—because you believed him. There was no part of Jack Abbot that ever did anything halfway, least of all when it came to you.

“I thought I was going to die,” you whispered, barely able to get the words out. “In that truck. I-I knew Emma  was gone and—I couldn’t feel my legs. Everything hurt. I didn’t know if you’d even know…”

Jack leaned forward again, resting his forehead against your hands, breathing you in like he was trying to convince himself you were real. “I know now,” he said, voice rough. “And I’ve got you.”

You could feel the warmth of his breath on your cheek, the way his body trembled just slightly with the force of holding himself together.

“I kept thinking—‘he’s gonna be mad,’” you whispered. “Because I went without you. Because I didn’t duck fast enough. Because I let one of the girls get hit.”

“Stop,” he said, voice firm but thick with emotion. “You don’t need to carry that. Not even for a second.”

You nodded faintly, tears sliding into your hair. “She died, Jack. Emma died. And I couldn’t save her.”

He stayed quiet for a beat, then moved to press a kiss to your forehead, lingering there, like he could pour every unspoken word straight into your skin.

“I know,” he whispered. “And I’ll carry that with you. Every single day.” The monitors continued their slow, steady rhythm. Jack stayed at your bedside like he’d never leave it again.

Outside, the world kept spinning—grief, news headlines, recovery, chaos—but inside that quiet room, wrapped in his presence, you finally let yourself rest. Because you weren’t alone. Not anymore.

And you knew, in the deepest part of yourself, that Jack would keep holding on enough for the both of you—because that’s the type of man he was. 

mercury-glow 2025

[wandering-wolf23]

Tw: animal death

Lost one of my goats last night. First time mama who had big ass twins. We knew she was having twins and had a c-section scheduled for her at the vet, but she decided to kid in the truck bed on the way over.

We aren't entirely sure what happened. She was okay when she got to the vet and through the surgery for her stitches (they were chunky kids), but then she just... crashed. Even the vet isn't sure what happened. They did a quick necropsy on her and all the results we got was a "well, she lost blood and had a hard birth". Which... we knew. And that's $500 down the drain.

The kids are happy and healthy. Both are boys (which sucks, because I wanted a doe for a keepback) and they're taking well to the bottle. We've had no other issues with kidding. The other kids are smaller at one week old than her twins were at newborns. Baby wasn't too small for her kids, either - she was a good 130 lbs. The kids were just in a bad position and we didn't want to risk her being injured during birth.

Nature is cruel. It sucks. You can do everything right and it still goes south.

[daintilyultimateslayer]

mobile service management

Installation and commissioning of Network Infrastructure

Deploying new network infrastructure like fiber optic cables, base stations, and switching centers can be a complex and time-consuming process. But Etaprise Field Service Management (FSM) software can significantly streamline and optimize this process, leading to faster deployments, improved accuracy, and increased efficiency. 

By leveraging Etaprise FSM software, telcos can transform the installation and commissioning of network infrastructure from a complex logistical challenge into a streamlined and efficient process, ultimately leading to faster service delivery, improved customer satisfaction, and cost savings. Here is how.

Planning and Scheduling:

Efficient work order management: Etaprise FSM software creates and tracks work orders, ensuring technicians have the right tasks, equipment, and materials assigned to them.

Optimized scheduling: Algorithms consider technician skill sets, location, and workload, minimizing travel time and maximizing resource utilization.

Real-time updates: Changes in plans or delays are instantly communicated to all stakeholders, ensuring everyone is on the same page.

Improved Field Operations:

Mobile access to work orders and documentation: Technicians have instant access to all necessary information on their mobile devices, eliminating paper-based processes and reducing errors.

Digital checklists and procedures: Etaprise FSM software guides technicians through installation and commissioning steps with step-by-step checklists, ensuring consistency and accuracy.

Automated reporting and data capture: Data on progress, equipment usage, and potential issues is automatically collected for reporting and analysis.

Enhanced Collaboration and Communication:

Real-time communication with supervisors: Technicians can easily report progress, request assistance, and share updates with supervisors in real-time.

Improved customer communication: Customers can track technician arrival times and receive updates on the installation progress through self-service portals and notifications.

Streamlined knowledge sharing: Etaprise FSM platforms can integrate with knowledge bases and training materials, enabling technicians to easily access relevant information and best practices.

We’re here to help

Call us at:

+1 669 777 5279

Email us:

info@etaprise.com