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What Customers Say About Us

This is a enquiry page. we are here to help you. you can contact the covalense digital product csmart by filling these.

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Client Testimonials

This is a enquiry page. we are here to help you. you can contact the covalense digital product csmart by filling these.

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Schedule a Csmart demo

Complete the form, and one of our solution specialists will reach out to you to demonstrate how Csmart products can simplify processes, automate operations, and accelerate your digital experience journey. 

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SIDBI Venture Capital Invests in Covalensedigital’s Flagship Platform Csmart

Commenting on the occasion, Mr. Sreenivas Peesapati, Founder & CEO said “We founded this company to address the MSME segment by making the solutions lightweight and affordable. Now we are moving to the next level in communications sector by making our Csmart platform available on SaaS models to take this to the global market. We are thankful to the team at SVCL for believing in our vision and backing us on our expansion plans”.

CEO of SIDBI Ventures, Mr. SP Singh quoted “We are happy to partner with Covalensedigital, a niche company which is trying to develop a unique platform. We believe that their focus and deep domain knowledge will help them to win the market. This is our first investment out of “Ubharte Sitaare Fund”, for MSME’s focused on scaling up in the export markets. Wishing them all the best".

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Csmart Awarded with TM Forum certification

Recognized for its industry standards and best practices, TM Forum is a global industry association for service providers & their suppliers in the telecom industry. That’s why our company receiving this certification shows that our product Csmart is well-aligned with global telecommunications standards & practices.

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Africell Angola races towards 10 million subscribers using Csmart Digital BSS platform

Africell’s vision of bringing new products to market which make a positive difference to customers has been facilitated by Csmart, a digital BSS platform built to meet the growth requirements of innovative telecoms players like Africell. The solution - which is built on TM Forum’s ODA and Open API standards - helps customers monetize any business model, network, service, and experience at scale. “We are committed to delivering on Africell’s vision of affordability, reliability and customer experience,” says CEO of Covalense Digital, Sreenivas Peesapati, adding that “Csmart would catapult Africell’s leadership in providing seamless connectivity and customer experience across Africa.”

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Covalensedigital at MWC Barcelona 2023 – A grand success

At the MWC booth in Barcelona between February 27 – March 2, 2023, the event-team had numerous booth visitors, who were company representatives of various telecoms organizations coming from diverse geographies across the world.

While managing the booth-visitor footfall, our Barcelona event-team members managed to quickly take out a few minutes to share their views and experiences about how Covalensedigital’s participation at MWC was a successful one. They shared their expertise on where the global telecoms industry is heading, digital disruption, consumer needs & expectations, and the new 5G-IoT era.

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Covalensedigital Unveils Csmart DSEP: A Digital Evolution for Global Service Providers 

In a groundbreaking move towards fostering digital transformation on a global scale, Covalensedigital proudly announces the release of a revolutionary series of digital applications under our Csmart Digital Services Enablement Platform (DSEP) Portfolio.  These finely crafted apps embody top industry standards, including TMForum ODA and Open API, while harnessing the power of microservices and low-code/no-code development. They constitute a robust SaaS platform, empowering organizations across sectors to achieve holistic digital modernization. 

In today's rapidly changing digital landscape, organizations of all types face the challenge of adapting to evolving customer expectations, harnessing emerging technologies, and delivering seamless services. Recognizing these universal challenges, we embarked on a mission to create a suite of applications that can cater to the diverse needs of businesses worldwide.

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Discover Our Corporate Office and Innovation Hub: Shaping the Future of Digital Services

Embark on this virtual tour and discover a space designed for collaboration, creativity, and out-of-the-box thinking. From sleek workstations to vibrant breakout areas, every corner resonates with the spirit of progress.

Here, In our pursuit of excellence within Digital Services Enablement, we lead the way by exploring cutting-edge solutions that encompass the entire customer journey, transforming traditional approaches and reshaping the digital landscape.

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Covalensedigital at DTW 2023: Digital Service Enablement Platform

Enter Covalensedigital's Csmart Digital Services Enablement Platform, the cutting edge of this transformation. Csmart orchestrates the complete lifecycle from concept to cash to care, melding BSS and OSS into a cohesive, effortlessly managed solution.

Our commitment to open digital architecture and open API design ensures our platform's leading position in technological innovation. This cloud-native, low-code/no-code solution is designed to launch your telecom enterprise into the future.

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Covalensedigital and inq. Nigeria Partner to offer SaaS Solutions for MVNOs in Nigeria

The newly launched Digital Service Enablement Platform (DSEP) is set to be a game-changer for MVNOs of all sizes in Nigeria, offering the necessary agility, scalability, and cost-efficiency to thrive in a competitive market. Alongside the platform, MVNOs will benefit from comprehensive local support services to ensure a smooth operational experience.

Seshan Krishnamurti, Vice President – Sales for the African region at Covalensedigital, remarked, “MVNOs have the potential to be key players in the nation's digital transformation; this is one of the intentions behind the policy and regulation which brought about their birth in Nigeria. The partnership between Covalensedigital and inq. Nigeria is poised to catapult these MVNOs to the forefront of the digital race.”

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Covalensedigital at MWC 2024: Recap of Innovation and Engagement

Next-Gen Offerings Showcase

At the event, we took the opportunity to showcase our flagship offering, Csmart Synapse - SaaS BSS platform, along with a portfolio of Csmart SaaS products including CPQ, CVM, Case, iPaaS, Marketplace, and GenAI. The enthusiastic response from attendees reaffirmed the relevance and effectiveness of our offerings.

Global Networking and Insights

We engaged with a varied audience of MNOs, MVNOs, partners, and technology enthusiasts from multiple geographies around the world. These interactions provided invaluable insights into market dynamics, technological advancements, and potential opportunities for growth and expansion.

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Covalensedigital Joins TM Forum Catalyst Program at DTW Ignite 2024

Covalensedigital is thrilled to announce its participation in the TM Forum Catalyst Program at DTW Ignite 2024. The TM Forum Catalyst Program serves as a collaborative testbed for innovative ideas within the communications ecosystem, promoting a culture of co-creation and collaboration. Covalensedigital is working with esteemed partners on the groundbreaking Moonshot Catalyst project, SmartHive xG which will be showcased at DTW 2024.

Port City Colombo, a new urban development in Sri Lanka, aims to become one of the world’s leading smart cities. Achieving this vision requires a robust tech ecosystem capable of supporting state-of-the-art infrastructure.

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GenAI: The Key to Seamless Telecom Service Delivery

Unlocking Enterprise Value with Cutting-Edge Support Products Adopting cutting-edge support solutions in telecom brings about a paradigm change by providing improved service delivery, strategic resource allocation, and streamlined operations. Centralized case management systems increase productivity, cut expenses, and increase client loyalty and satisfaction. Businesses can effortlessly integrate these solutions into their current infrastructure, gaining more flexibility and scalability, with the help of open APIs for simple integrations. Businesses may efficiently allocate resources, improve service delivery, and eventually obtain a competitive edge in the market by utilizing data-driven insights. Accepting the Future: The Development of Assistance Services The support services industry is at a turning point, making the switch to more sophisticated case management systems essential. These systems promise to revolutionize customer service by providing thorough, integrated,

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The Impact of 5G on Telecom Customer Support and CRM

There are numerous issues to address when navigating the complex case management process in telecom. Because customer inquiries and issues are complex and there are many interactions occurring through different channels, service providers have a difficult time capturing and processing each request while meeting the customer's expectations for speed and accuracy. In order to ensure that each interaction favorably impacts the customer's journey, it is necessary to seamlessly integrate frontline customer service activities with backend systems, which adds to the complexity of the situation.

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Leveraging AI for Efficient Case Management in Telecom

Reevaluating Workflows for Ticketing Telecom operators deal with a wide range of problems, from straightforward inquiries to intricate technical issues. Because of this diversity, a support system must be able to intelligently classify and assign tickets, using intelligent rules and adaptable workflows to guarantee effective problem solving and economical use of resources. The Importance of Knowledge and Data Real-time data analytics and a rich knowledge base are essential for improving customer satisfaction and support agent performance. Support operations are further enhanced with the use of GenAI and self-healing components. While self-healing elements identify and resolve issues proactively, guaranteeing seamless service delivery and maximizing customer satisfaction, GenAI automates tasks, freeing up agents for complex issues.

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Multichannel Strategies for Superior Customer Satisfaction in Telecom

The Restrictions of Obsolete Strategies Gone are the days when clients were substance with holding up in line for answers or exploring through flabbergast of robotized reactions. In today's digital-first environment, the request for speedy, coordinate, and personalized communication has rendered conventional back strategies insufficient, pushing the telecom industry towards more imaginative and responsive bolster components.