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This is How ItOps Uses Real-Time Monitoring for Easy Fixes
All your enterprise apps are running fine, as you expected. Maybe your team wasn’t impacted by the Microsoft 365 outage a couple of weeks ago. Good for you!
But don’t let past application performance predict current performance.
Instead, choose real-time monitoring to efficiently manage your network and proactively resolve app health issues at any time. That way, the IT operations (ITOps) team has visibility into your entire digital estate and pinpoint services unavailable to end-users.
You can learn more at
https://www.exoprise.com/2023/02/07/how-itops-uses-real-time-monitoring-for-easy-fixes/
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How to Monitor Microsoft Outlook Outage - EX512238
Microsoft Outlook Outage on 6th February EX512238
A recent change prevented users from sending and receiving emails
Unable to send, receive, or search email through Exchange Online?
Microsoft Outlook suffered an outage for several hours last night, disrupting North America and worldwide email services.
Proactive and Early Outage Detection
Exoprise sensors first detected and confirmed the outage at 11.03 pm in our London region last night. There was a second outage at 2 am.
Learn more at
https://www.exoprise.com/2023/02/07/microsoft-outlook-outage-ex512238/
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These are the IT Ops Metrics You Should Track for Your Org
Moving Operations From On-Prem to the Cloud
Traditionally, we consider IT to be managing and monitoring on-premises network infrastructure, including hardware and software. However, the reality is that most enterprises have accepted and migrated much of their infrastructure to the cloud already. They recognize the benefits of the cloud and that it is here for the long haul.
According to the latest study from Deloitte, 90% of organizations have been using cloud services for the last three years, and 79% are hosting workloads with multiple cloud providers. In addition, adopting cloud computing platforms has accelerated significantly in the remote work era.
Learn more at https://www.exoprise.com/2023/01/31/how-to-choose-right-it-ops-metrics/
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How to Measure EX with Digital Experience Monitoring Tool
If you have been following the news over the last few months, you will agree that the buzzwords for this year are – inflation and recession. Yet, even in these turbulent times, delivering an excellent digital employee experience (DEX) remains an essential aspect of IT.
As organizations continue to add various collaboration, communication, and end-user technologies to the mix, new problems will surface. This will challenge technology teams and frustrate employees with a compromised digital experience.
To drive DEX forward, IT needs end-to-end visibility across any environment – in the office, at home, or anywhere in between. Last year, we did a research study and found that 90% of remote workers still face productivity challenges due to ongoing remote work issues. Clearly, IT teams have a way to go in their observing and rectifying of digital technology issues within the work environment.
This article looks at four ways businesses can improve workplace productivity and reduce operational support costs by improving the digital experience.
Learn more at
https://www.exoprise.com/2023/01/24/how-dem-improves-digital-employee-experience/
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How Does Exoprise Detect Outages Early - Microsoft Outage on 25th Jan 2023 MO502273
A Network Change Hits Microsoft Cloud Platform Azure and Other Services
Microsoft had its corporate earnings call yesterday and posted weaker guidance.
But guess what?
Several hours later, the tech giant was hit by a networking outage that took down Azure and other services like Teams and Outlook, affecting millions of users globally.
Early Detection of Microsoft Teams and Outlook Outage
Here’s an email our customers received informing them about errors logging into the Teams service. Our superb synthetics do this!
Below is an example of the first time the Teams sensor detected the outage in our test environment. We have configured our alarms for multiple global sites.
After 2 consecutive alarm errors within five minutes, you will see this type of email notification.
Exoprise successfully detected and confirmed Teams outage at 2:21 am last night for a particular region or user site; that’s at least 1 hour 28 mins before Microsoft diagnosed the root cause.
Learn more at
https://www.exoprise.com/2023/01/25/microsoft-outage-25-jan-2023-mo502273/
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How to Monitor Bandwidth for Your Applications and Networks
Bandwidth monitoring provides IT administrators with the assurance that the network has sufficient capacity to run business-critical applications. In addition, network ops team have end-to-end visibility to identify network hogs that cause the congestion.
Typically, when a single component overloads in any network, it can bring the entire operation to its knees and impact the employee digital experience. For example, even if you may have a dedicated service plan from your ISP, employees will end up complaining about issues like large file transfer time and slower applications. Furthermore, there may be unexpected traffic or multiple network requests during peak load periods that consume more bandwidth than you had anticipated.
Read full article at
https://www.exoprise.com/2022/12/20/bandwidth-monitoring-testing-tool/
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How to Prevent Remote Worker Productivity Loss, Burnout due to Ongoing IT Issues?
Critically, 70% of IT leaders that responded believe DEX needs to be prioritized in 2023. Otherwise, they risk falling behind their competitors. The report also found that unreliable IT equipment and services were the second most important factor behind employee burnout and turnover. Additionally, 15% of employees would leave their jobs due to poor experience with everyday productivity tools like Microsoft 365, Salesforce, and more. Finally, an astounding 90% of knowledge workers continually face technical and remote network problems, whether from home, in the office, or in-between, which hurts productivity, introduces delays, and reduces satisfaction.
Read more at https://www.exoprise.com/2022/12/06/exoprise-survey-finds-90-of-remote-workers-face-productivity-challenges/
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Looking for Best Incident Management Practices? Learn 7 of Those.
Think about the last time your IT systems had an outage: How did your team react to it? Were they organized with a clear idea of how best to resolve the issue? Or was it chaotic, with people firing questions from all directions and customer service channels ablaze with requests for help?
Digital technology disruptions are typical (and even expected) at the workplace, but it doesn’t have to be chaotic, with teams rushing around to extinguish the metaphoric fire. What separates successful organizations from the rest is how well they handle incident management and how quickly they restore services and issues.
Learn more at https://www.exoprise.com/2022/11/29/incident-management-best-practices/
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How to Monitor Office 365 Without Using SCOM
Do You Still Use SCOM?
Gartner predicts that spending on public cloud services will rise to 21% in 2023. Most organizations today support fully remote operations and use SaaS services from the cloud. But is your Microsoft Systems Center Operations Manager (SCOM) tool suitable for monitoring mission-critical services like Microsoft 365?
Learn more at
https://www.exoprise.com/2022/11/22/microsoft-scom-office-365-monitoring-better-alternative/
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In 3 clicks, Learn how to get Microsoft Teams Performance Insights
Only Exoprise delivers deep network diagnostics and troubleshooting capabilities for Microsoft Teams, Zoom, RingCentral, WebEx, and any other unified communication app. Learn how to get end-to-end service path visibility for UCaaS applications, including hops, ISP, and providers. In addition, understand how to isolate the root cause, reduce MTTR, and ultimately, improve the productivity of your remote workforce. Exoprise CloudReady synthetics and Service Watch RUM in a single monitoring solution helps businesses to take better control of their app, server, network, and endpoint performance from anywhere.
Check out our video
https://youtu.be/9_miYbwaCrE
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Microsoft 365 Monitoring for CIOs: A Guide
Microsoft Office 365 monitoring for the entire company is a big achievement.
When the pandemic took hold worldwide, the once “nice-to-have” applications became the “go-to” apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more.
But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.
Learn more at
https://www.exoprise.com/2022/10/28/microsoft-365-monitoring-cios/
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What is the True Cost of Low Employee Engagement?
Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover.
According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.
Read the entire post here
https://www.exoprise.com/2022/10/25/what-is-true-cost-of-low-employee-engagement/
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Optimizing Digital Employee Experience for a Modern Workforce
The secret to enterprise success is about driving digital business acceleration. With a new unified communication as a service (UCaaS) experience-based solution, Exoprise is at the forefront of improving workplace productivity and increasing employee retention.
Learn more at https://www.exoprise.com/2022/10/17/exoprise-extends-service-watch-platform-to-optimize-digital-employee-experience/
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Webinar on Real-Time, Hop-By-Hop Microsoft Teams Insight, How We Do it
When your employees work from the home, office, or anywhere in between, how challenging is IT to diagnose and troubleshoot Microsoft Teams and UCaaS performance issues? Sign up for this webinar and learn about - End-to-end visibility of the entire service delivery path, including hops, ISPs, etc., for Microsoft Teams, Zoom, and WebEx - Proactive synthetic monitoring and complete RUM coverage for endpoints running Microsoft Teams (web or thick client app) - Reduce troubleshooting time with effective UCaaS monitoring and optimizing the digital experience for a modern workforce
Sign up here
https://us02web.zoom.us/webinar/register/WN_uB_GmPKOT-GHgoCyltKozg
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How to Improve Workforce Productivity
Wondering what the best way for employees to work more efficiently is?
According to a Gallup poll, an engaged and productive workforce can increase corporate profits by as much as 21%. With the talent competition only increasing, every company’s IT and business leaders need to consider implementing workplace productivity strategies.
In this article, we share tips for optimizing productivity levels for a modern workforce and exploring new ways of measuring it daily.
Learn more at https://www.exoprise.com/2022/10/04/increase-workplace-productivity-tools-and-more/
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Microsoft Teams Monitoring and Use Cases - What are they?
Teams Monitoring, Your Way!
Microsoft Teams is a cloud-based software within the Microsoft 365 application suite. The tool creates a highly collaborative and engaging environment with multiple organizational business units. As a modern unified collaboration (UC) platform, Microsoft Teams uses cloud-based calling, video meetings, messaging, chat, screen sharing, and third-party app integration. However, to ensure a great employee experience, IT must develop and execute Microsoft Teams monitoring use cases.
Learn more at
https://www.exoprise.com/2022/09/20/microsoft-teams-monitoring-use-cases/
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How to Make Your Hybrid Work Model Successful
As the pandemic shifted work to remote, with some companies going fully remote work for over two years, many organizations are looking to continue to allow hybrid work environments. In 2022, more than 90% of midsize companies plan to implement a hybrid work structure.
One of our customers practices this model and is always interested to know what new features can enhance the digital experience of their distributed workforce.
Learn more at Exoprise.com
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