lockbin

[lockbin]

General Questions

I have just started using this free service and I am wondering the recipients that I am sending the email to , do they need to be Lockbin subscribers as well?

The other question is how do they open and de-crypt the email and attachments?

Finally I need to send confidential excel formatted documents is this document extension supported?

Thanks

ANSWER:

Thanks for using Lockbin, and for your question.

For our premium members, we want to make the process of sending and receiving messages to recipients as easy and painless as possible, so that you will fully value using the Lockbin service in your business.

The people you send to through the Lockbin service do not have to pay premium subscription fees.  When sending to you they inherit your premium benefits.

The first time your recipient arrives at Lockbin, the service quickly guides them through a very simple sign up process which creates their public/private key pair. No invasive information is required, and we fully respect the privacy of your recipients. Essentially, we just need an email address (which we already have received from you), name and a password.

If the recipient later wants to use Lockbin for their own use, to send or receive messages to people other than you, they may voluntarily expand the information and privileges for their account.

And finally, yes, you certainly may send Excel spreadsheet documents through the Lockbin service.

[lockbin]

2019 Transparency Report

For the year 2019, Lockbin received no demands for information from law enforcement and was never under a court imposed gag order.

[lockbin]

Server Migration May Cause Brief Service Disruption on 6 Dec. 2019.

Our Chicago data center will be migrating the Lockbin server on Friday, December 06 2019, after 20:00 UTC. You may experience a brief, temporary disruption of service during this time. We apologize for any inconvenience. Contact our support team if you have any questions or concerns

[lockbin]

New Payment Period Options

Based on feedback from customers like you, we have added additional payment period options.  In addition to monthly payments for Premium Services, you can now choose to pay Quarterly, Bi-Annually, or Annually.

[lockbin]

Live Support through FaceBook

Lockbin users on Facebook can now contact our support team live through our Lockbin FaceBook page. Let us know how we can help!

https://facebook.com/lockbin

[lockbin]

Zapier Comes to Lockbin

We’re excited to announce that Zapier integrations have come directly to the Lockbin control panel!  With Zapier, you can receive Lockbin notifications in useful and convenient ways. No longer will you be tied to an email notification when important messages arrive, or if your web form is filled, or when you get a response to an information request.

Premium and Enterprise Lockbin users will find Zapier integrations on the main menu, beneath “Integrations.”

Thanks to Zapier, there are hundreds of ways you can integrate Lockbin notifications into your daily life.   For example, if you’re anything like the Lockbin Development Team, you spend a lot of time on Slack.   Use the Lockbin Slack integration to receive notifications of important Lockbin messages in your favorite Slack channel.

Learn more by logging into https://lockbin.com, going to “Integrations” on the main menu, and find the most convenient way to receive your Lockbin notifications.  Thanks, Zapier!

[lockbin]

Transparency Report for Q1 & Q2, 2018

For the first 2 quarters of 2018, Lockbin received 0 requests from law enforcement agencies and is not under a court imposed gag order.

[lockbin]

When I ask a question, where will I find the answer?

Generally, we will answer the question here if it is suitable for a public reply.  For a private reply, email support at lockbin dot com, or call 1-651-815-4902 x2.

[lockbin]

Can I use my current email in Lockbin, or do I need to create a new one dedicated to Lockbin use?

Lockbin does not provide a general purpose email address.  It is a store-and -forward service where everything is encrypted until you unlock it.  Use your Lockbin account to send secure messages to any other email address or phone text. You can also receive web form replies, and replies to messages you send. 

[lockbin]

where is account summary page

In the upper right corner of your Lockbin screen, choose Account > Settings.

[lockbin]

Where can I find my pass phrase?

If you would like to backup your Lockbin private key, go to Account > Settings > Backup Private Key. 

Store the key file offline.  If you should ever forget your login password, you can supply this key file to Lockbin support and they will be able to restore access to your encrypted inbox.

[lockbin]

Why is the Secret Message area missing. There is no way to type in the secret password phrase. I cannot figure out how to add it. I'm using Safari, then tried Firefox and can't type in phrase in either browser.

[lockbin]

I keep trying to send a Word document to my client, I have done it several times in the past, but today I keep getting an error message that says "This email address is not available for use in an unconfirmed account. Choose a different email address." What is different today?

Our support team would be glad to look into this for you. Please email them at support at lockbin.com, or call them at +1-651-815-4902 x2.

[lockbin]

I have a Premium account but when I log in it is only providing me with the free account and I am unable to attach multiple files.

Please contact our support team by phone, 1-651-815-4902 x2, or by email, support at Lockbin.com.  They will gladly look into the issue and resolve it.

[lockbin]

What do we send to the recipient so they can read the email? How do I create a 'password' for the email? Where do I get the 'key'?

Lockbin handles the PGP private key generation behind the scenes.  Your key is encrypted with your Lockbin account password, so use a good one.  When you send a message to someone, they receive an invitation for a free Lockbin account.  In this manner, it is not necessary to exchange passwords.  Just let the recipient know beforehand that you will send them a private Lockbin message, so they are expecting it.

Alternatively, Lockbin still supports its legacy “password” system, which requires that a password be agreed upon by sender and recipient.  In this method, the sender sets a password, and the recipient types that password to view the message.

Most Lockbin users prefer the non-password system by a 20 to 1 margin, since it is more secure, and easier for recipients.

[lockbin]

if i become a premium user are there ads anywhere on my clients notification or on the email itself when the client opens it?

Premium Lockbin accounts do not contain any 3rd party ads (neither do free accounts at this time).  

[lockbin]

What is the maximum file size per email and what is the maximum email storage- both for free.

There is no pre-set restriction on message storage.  For free Lockbin accounts, users can send one file attachment up to 25 MB.

For premium Lockbin accounts, there is no pre-set file size or number of file attachments that may be appended to a Lockbin message.