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Aspect workforce planning tools enables employee engagement is such a way every customer-employee interaction increases customer impression.

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Make sure the highest quality interactions with Aspect EQ Quality Monitoring. It directly engages both customers & agents in the quality process.

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The urgent need for managed cloud services

It is good to be able to do everything ourselves? We start a brokerage account online to manage the money we are earning or saving. We give a lot of time to research the theories of investment and portfolio. We devote hours to study the manuals for car maintenance, so that we are able to change our car’s tires, fluids and filters without the mechanic’s help.

However, at a point, we need to leave this to the experts of the field and focus on what our forte is. That is also the key to a successful business. The concept of managed cloud services emerges from this idea. Every cloud needs to be managed by someone. It doesn’t manage itself.

With managed cloud, a business can make the most of cloud computing without having to be an expert. Companies which decide to use managed cloud services for cloud computing can conveniently pay more attention to their core business, bringing newer customers by building innovative products and applications. Hiring services makes them lean and agile which distinguishes them from other companies, who merely have sizeable teams of system administrators and operations engineers.

The service provider of managed cloud offers its clients benefits of big expertise in an economic way. The engineers in the provider’s team efficiently manage the client’s operating systems, storage, networksandcomputing; they also take care of the application stacks and complex tools in cloud infrastructure that include modern automation tools, ecommerce platforms and databases. Managed cloudhelp the client to decide which of its IT functions can be left to the service provider, and which should be managed in-house.

At the infrastructure level, managed cloud services offer monitoring and administration of system ops and database, architecture guidance, testing and tuning of performance, developer support and training, security and disaster backup, and a single point of contact for 24×7 support. They also offer a host of tools from DevOps automation tools and specialized database management, to management of private cloud deployment and digital marketing platform.

Some major alternatives to managed cloud are:

1.     Unmanaged Cloud, where a company rents access to infrastructure, tools and apps running on it, from providerssuch as Google, Amazon, or Microsoft.It means the responsibility of managing the entire infrastructure and tools is the company’s headache. This way, they get lower infrastructure prices, but the total costs rise as more engineers have to be hired to manage the multi-tenant infrastructure. Supervising these engineers also becomes an additional task.

 2.     Multiple Providers,in which case, cheap infrastructure is rented and providers are hired to run and support it. But, while the overall support costs shoot up, the client also finds it extremely difficult to manage the fragmented systems of multi-provider arrangements.

 3.     Outsourcing:Big enterprises mostly choose to outsource part or most of their IT operations to be able to focus on its core business. Such outsourcers pay hefty costs that it requires. Also, the process is slow. Therefore, more businesses are working on innovative ways to move quickly and in a cost-efficient manner by takingtheir applications away from outsourcers to managed cloudproviders.

The number of good managed cloud service providers in the market is growing as this approach has proved to be the most appealing to big and small enterprises which are keen on focusing on their core business. And focus, as it is about what you do, it is also about you do not do.

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Aspect offers next-generation call center software, contact center software and workforce optimization solutions for your contact center.

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Pharma companies are working hard to build effective patient access programs to implement an effective commercial strategy around it. Expiring patents and competitive pressure is a real challenge and companies need to explore opportunities with the help of the vast amounts of data they own and cloud. Big Data and Analytics capabilities are helping companies define that strategy and execute a plan, which will help them succeed. Facts and figures below emphasize the need of a well-planned analytics strategy.

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With Fillers for Lips/skin Fillers, a non-surgical method to restore firmness of face, give yourself an instant youthful look just at Mumbai’s trusted Prime Cosmetic Clinic.

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Visit Mumbai’s most trusted Botox Clinic today at Prime Cosmetic Clinic to make your aged look a thing of the past and transform yourself into a much youthful version of you.

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The most useful basics of skin pigmentation treatment

Pigmentation can leave you with spots and patches that eventually get darker. They also get stubborn with time and require intense skin care. They have to be then treated with skin lightening creams suitable to the skin type, and constant protection from sun. If you are a victim of pigmentation, try this skincare routine to get rid of them it and get a glowing skin.

WHEN YOU WAKE UP

1. The first thing when you wake up in the morning is wash your face. Here you have to choose a face wash according to the oiliness of your skin. A quick tip here:remember that the contact time of any face wash with your skin is so less that the skin can’t absorb its skin lightening ingredients. So avoid wasting money on products that claim to remove the dark spots on your face by giving skin pigmentation treatment. Similarly, it is advisable to softly pat your skin after wash with a good towel, as rubbing or friction makes the dark patches worse.

2. Protection from the sun is important. The dark patches on your skin may refuse to respond, or may threaten to recur even after the treatment if you are not cautious about keeping your skin safe from the sun. You must make sunscreen an essential part of your daily skin care routine. Whenever you go out, make sure that your SPF is 30. For indoors, an SPF of 15 will do. For this purpose, you can choose between regular sunscreens and the ones with skin lightening ingredients.

BEFORE YOU GO TO BED

1. Start with washing your face again. This will help clean the dust and dirt that has settled on your skin during the day.

2. Use a skin lightening moisturizer. Preserve them well, store them in a cool and dry place as exposure to sun or air takes away their effectiveness. While choosing a whitening cream, check whether it has skin lightening ingredients.

Besides this, on weekends, scrub regularly to clean dead pigmented skin and apply skin lightening face packs. Avoid products which contain strong colors, preservatives and fragrances. If a product causes burns or rashes, stop their application immediately. And if this simple skin pigmentation treatment does not work for you, it is advisable to see a dermatologist at the earliest.

Here is how a dermatologist treats your pigmented skin

There are mainly four ways a dermatologist uses to treat skin pigmentation.

First is topical creams. He prescribes one of the several cost-effective but good quality creams available in the market suitable to your skin type. The dermatologist usually suggests products containing:

- Antioxidants for better stability

- Hydroxyl acids for removing excess melanin on the skin

- Retinoids for better penetration and anti-ageing

- Steroids, in a few cases, for use in combination

But you should immediately report to the doctor if the prescribed creams cause you burns, irritation or redness. He will them prescribe creams for sensitive skin.

Second way is oral medication such asiron and vitamin supplements, according to the need of the skin type. Tranexamic acid is also being tried.

Third is biweekly chemical peels for adamant dark patches, of course under the supervision of the dermatologist. Peels exfoliate the cells in the epidermis that contain pigments and rejuvenates the skin. Out of the hundreds of peels available out there, your dermatologist knows well which one to choose for your skin pigmentation treatment.

The fourth type of treatment is used for extremely resistant dark patches.

A gentle reminder for your delicate skin. Even the best of treatment can’t guarantee complete recovery from those dark patches or non-recurrence if you do not practice sun protection stringently.

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Don’t shy away from colors take them on! Leave your skin care to Prime Cosmetic Clinic. Just go ahead, be on top of the world. Take a look at the info-graph to know how to take care of your slink during the festival of colors.

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Expiring patterns and growing pressure from authorities to reduce drug prices are testing pharmacy industry. Digital transformation is the avenue which will help companies succeed in mitigating these challenges. Digital transformation provides keys to unlocking the patient access and interaction challenges. Digital advancement has bought features like Artificial Intelligence, Augmented reality, Virtual reality to pharmacy’s aid. Prescribers are finding various avenues to find the information which in turn is reducing the face time reps get with the prescribers. The info-graph below takes you through that advancement.

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Predictive analytics can create those sales miracles

Predictive analytics has come as the advanced analytics that help companies gain deeper insights to support real-time actions in their businesses. It allows you to successfully involve stakeholders by letting you understand what is happening, what can happen and what ought to happen.

A good example is of Orlando Magic, whose team knew nothing about these advanced analytics in the two years it spent on sharpening its skills on the business side. According to the National Basketball Association franchise’s business strategy director Anthony Perez, though his team was working on analytics, its existing tools could hardly bring them the required insights.

So Perez introduced the latest predictive analytics tools and it brought great results. This helped both ways. It raised the ticket sales for Orlando Magic, as well as gave tools that helped its coaches in predicting the perfect line-ups for every basketball game. The analytic models’ predictions on ticket sales helped the box office to strike the right balance between attendance and profits for future games.

The new advanced analytics, also called the Predictive Customer Intelligence (PCI), allows you to read your customers’ mind and heart so closely that you can almost understand what a customer might need, even before the customer himself realises. It thus provides you with all the tools and insights that can give you an edge over your competitors.

Predictive analytics is thus the new key to better decision-making, which is important in a highly dynamic market where you need to constantly create individualized customer experiences with a difference. It is for the professionals involved in enterprise architecture (EA) to develop an analytics strategy and architecture that is customer-oriented.

A couple of comprehensive reports published by veteran EA professional Charlie Dai in recent years evaluate the trends in China related to the adoption of predictive analytics. They talk about scaling up digital transformation by highlighting four key areas for EA professionals. They also effectively teach younger EA pros the technique of analyzing visionary Chinese firms’ work in this area. Here are some of the highlights.

 1.     Customer life cycle

In order to create a distinguished customer experience by delivering value without any gap, organisations need predictable insights into their customer behaviour. To achieve this, you must implement analytics solutions throughout their lifecycle. The predictive mechanism can also be fuelled by the knowledge of the business stakeholders.

2.     Big data architecture

Big data technologies play a vital role in advancing predictive analytics, which form one of the five main layers of the evolving big data platforms. Try and form a synergy of predictive analytics with the other four layers -- infrastructure, virtualization, visualization, management – by placing it at the core.

3.     Vertical coverage

There are both global and local independent software vendors (ISVs) which provide predictive analytics solutions targeting specific verticals. You need to check for the solution made for your industry.

4.     Larger digital picture

Chinese businesses have used such analytics solutions to effectively improve business by discovering the precise target audience for their products’ ads, bettering channel interaction, and getting deeper insights into the customer mind.

 Conclusion

Predictive analytics, however, demands heavy data, so it can’t be taken haphazardly. Businesses must gather data from the experiences of both new and seasoned professionals, observe closely to define the issues, constantly examine and refine the model, and create simplified, easy-to-understand results for business decision-makers who can act based on those predictions.

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Choose your look: Bald and wise, or thick, strong hair?

How is hair fall treatment gaining so much of importance in the recent years? The story goes like this…

When Prince William looked 42, while he was just 34 -- a staggering 8 years --experts blamed his bald patch and concluded that no other physical trait affects the age of a man faster than balding.

For men who are not born in the royal family, balding can be seriously career limiting. Men in the show business, who have been getting a lot of attention due to their youthful looks, may develop insecurity with hair loss.

Actually, the balding that makes a man look older has a positive side to it.It gives an impression of wisdom and, as a recent study says, gives a man a stronger, sexier, more masculine look. So, he can prefer to go with nature by shaving off his thinning hair for a completebald look, or can get the best of bothworlds by opting for scalp micro pigmentationthat would get him the close cropped hair on the full head.

That you can actually choose your look, irrespective of your age, is the reality of the modern age, thanks to the latest hair fall treatment techniques. So for all the bald men out there, it’s not all bad news. Hair loss, stigmatised for long in India, because flawlessly flowing locks has been the definition of beauty and good looks, is no more a thing to worry.

 How common is it?

Studies estimate male pattern baldness as much more common than female pattern. While late thirties take away over 60% of men’s hair, 50s leave over 85% of them balding. So thinning hair doesn’t particularly come with age. It can make you bald even while you are still young.

Causes

The cause for balding or hair loss is mostly genetic.A general estimate is that half the population has a hereditary hair loss by the age of 50.The incidence of hair transplant in India has also grown in the past decade.

A genetic hair loss can sometimes skip a few generations.The sufferers of hair loss carry particular genes that cause a reaction between a specific hormone in the body and the hair follicles, blocking the growth of thefollicles.

There are several other causes such as:

-         Hormonal imbalance due to stress

-         Malnutrition

-         Drugs like beta-blockers, thyroid medications, or birth-control pills

-         Infections of the scalp

-         Reduced immunity

-         The habit of hair plucking and pulling, called Trichotillomania

-         Tightly pulled hair dos

-         Smoking

Treatment

The good news is, this can be stopped or reversed with proper hair fall treatment. Of the variety of methods used to treat hair loss is one that reduces the amount of DHT, a hormone in the body, to protect the follicles from getting affected. Another treatment boosts the follicles by increasing the blood flow towards it.

The craze in the recent years has been that of hair transplant. In India, the trend has picked up quite rapidly. The transplant involves surgically picking up hair follicles fromany site of the patient’s body and planting them on the portion that is balding. This can also be used for giving new hair to lashes and brows.

 Conclusion

Some may not like the idea of balding gracefully.The idea of reversing hair loss may not appeal to some. Today’s hair fall treatmentis equipped to take both opinions gracefully.