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Cloud recordings help businesses to analyse calls, train agents and set benchmarks.

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Virtual PBX is a cloud based business phone system that handles inbound and outbound communication using the Internet, It acts as the modern replacement of traditional telephony. 

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Simplify your internal and external communication with a hosted PBX solution. It is a cloud based telephone system that eliminates the need of hardware like the traditional phone system. Let's understand the most common questions asked on hosted PBX. 

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Building an emotional connection with customers is one of the important aspects of the growth of any business, and it helps in remarkable ways. But can businesses connect emotionally with customers who vary in age, behaviour and location? And the answer is yes, of course! Here are the ways to personalise each customer's experience and build a loyal consumer base irrespective of any parameter. 

Read the full article here https://bit.ly/3B23Q2b

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Integrating Your Hosted Phone System with a CRM software not only makes it easy for your agents to access the customer information, but also improves your customer and agent satisfaction.

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Call blasting is a VoIP technology that enables a company to reach a vast number of people spontaneously by sending hundreds or even thousands of messages to a preset group of numbers. Call blasting is an effective method in which to make a voice message out to a broad public instantly.

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Managing a business is a challenging job, notably when company operations take place on a small-scale platform. AI has modified company processes by automating every day. Companies need to design their methods that are automated and agile. 

 AI can give intelligent marketing and business operation solutions that allow more in-depth insights into data and determine future responsibilities. Streamlining the rules and automating them can assist organisations in identifying brand exposure and ROIs.

 In this video, you will learn how to streamline your business operations with artificial intelligence

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Find out the most amazing customer service statistics that will explain the power of customer service in business world.

https://www.acefone.com/blog/customer-service-statistics-never-ignore/

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First call resolution (FCR) is one of the essential contact centres metrics. Getting a client’s problem solving while the first contact is one of the most comfortable and cost-effective methods to enhance the client experience. A strong FCR not only means that your team gives excellent service, but it also proves that your clients are receiving the solutions they want in a fast mode, which improves their overall satisfaction. In this video, you will understand the best ways which business can use to improve their first call resolution.

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Due to COVID-19 outbreak, every business is working remotely. Before this, very less number of people work remotely. But now the situation has completely changed. For so many people it is still new and challenging, that's why we listed here some of the best practices for employees and managers to make most from remote work.

Read full article here:

https://www.acefone.com/blog/best-practices-for-remote-working/

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Customer Service is going to be an important factor for any business to stand-out in 2020. Providing great customer experience will not only help you serve your customers better but also improve your business ROI and productivity. Check out this video and learn how you can improve your customer service in 2020.

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During the outbreak of COVID-19, most employees and managers are working from home to keep each other and themselves safe. It is a time when managers need to manage their teams the most to make sure they are still productive and coordinated. So here are 6 tips for managers working remotely to manage their teams well.