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quantiantech-web-development · 3 years

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Listed below are 10 key areas where business can take advantage of conversational AI bots:

Immediate Response

Chatbots provided customers with a sense “immediate response”. They always want their queries “now” service within five minutes of making contact online. Conversational chatbots enables a similar kind of response and behavior akin to talking to customer care personnel.

Drive More Revenue

Intelligent chatbots acts as a guide for customers and take them on a buying journey. This makes sales conversion and revenue. Advanced chatbots can remember “context” and thus provide customers with preferences and provide advice, tips and help, while gently providing recommendations that results in upselling of products.

Reduce Costs

According to reports use of virtual assistants cut need for queries handled by human agent by 40%, and often deliver first call resolution (FCR) rates far in excess of live agents. Chatbots will reduce costs by handling more customers at a time.

Maximize Staff Skills

Conversational bots can be used to automate a portion of call, email, SMS etc, that would have required human involvement. This gives time to employees to engage in higher-value customer engagements.

Reach New Channels

Chatbots provide personalized customer experience and try to solve customer’s query before initiating a human involvement. These bots can be simultaneously deployed on various platforms like social media, calls, SMS etc. This reduces the overhead required to deploy a support to team on each new channel or network.

Increase Loyalty

Conversational bots can increase brand loyalty as well as customer retention. This happens due to fast and frictionless answering of customer queries. Use of conversational AI reduces the cost overheads of the company as well as increases customer retention.

Available 24/7

Customer want service 24/7 and 365 days. Delivering this kind of support by human agents seems impossible. However, conversational bots can be available all the time. The customers can get their queries solved using conversational bots anytime and even on holidays.

Increase Engagement

Customers tend to spend 60% more per purchase and also report an increased frequency of purchase. As customers start to favor online methods of communication, chatbots provide an opportunity to reignite the customer experience with increased engagement, personalized customer service and improved customer satisfaction.

Understand the Customer Better

Apart from providing customers with quick query solving, these bots can also provide meaningful insights into the company’s customers. They can be used to understand trends and better interpret customer sentiment, providing invaluable insight that informs product and service development.

Need help with Conversational Bot?

If you want to build Conversational bot or integrate to your existing products and need help, advice, or developers, feel free to contact us @ https://quantiantech.com/contact-us/

Read Full Article @ https://quantiantech.com/ai/conversational-bots/

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