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Business Analyst Finance Domain Sample Resume

This is just a sample Business Analyst resume for freshers as well as for experienced job seekers in Finance domain of business analyst or system analyst. While this is only a sample resume, please use this only for reference purpose, do not copy the same client names or job duties for your own purpose. Always make your own resume with genuine experience.

Name: Justin Megha

Ph no: XXXXXXX

your email here.

Business Analyst, Business Systems Analyst

SUMMARY

Accomplished in Business Analysis, System Analysis, Quality Analysis and Project Management with extensive experience in business products, operations and Information Technology on the capital markets space specializing in Finance such as Trading, Fixed Income, Equities, Bonds, Derivatives(Swaps, Options, etc) and Mortgage with sound knowledge of broad range of financial instruments. Over 11+ Years of proven track record as value-adding, delivery-loaded project hardened professional with hands-on expertise spanning in System Analysis, Architecting Financial applications, Data warehousing, Data Migrations, Data Processing, ERP applications, SOX Implementation and Process Compliance Projects. Accomplishments in analysis of large-scale business systems, Project Charters, Business Requirement Documents, Business Overview Documents, Authoring Narrative Use Cases, Functional Specifications, and Technical Specifications, data warehousing, reporting and testing plans. Expertise in creating UML based Modelling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio. Proficient as long time liaison between business and technology with competence in Full Life Cycle of System (SLC) development with Waterfall, Agile, RUP methodology, IT Auditing and SOX Concepts as well as broad cross-functional experiences leveraging multiple frameworks. Extensively worked with the On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /GUI testing/ Functionality /Regression /System /Unit/Stress /Performance/ UAT's. Facilitated change management across entire process from project conceptualization to testing through project delivery, Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership abilities. EDUCATION

Post Graduate Diploma (in Business Administration), USA Master's Degree (in Computer Applications), Bachelor's Degree (in Commerce), TECHNICAL SKILLS

Documentation Tools UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin

SDLC Methodologies Waterfall, Iterative, Rational Unified Process (RUP), Spiral, Agile

Modeling Tools UML, MS Visio, Erwin, Power Designer, Metastrom Provision

Reporting Tools Business Objects X IR2, Crystal Reports, MS Office Suite

QA Tools Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest

Languages Java, VB, SQL, HTML, XML, UML, ASP, JSP

Databases & OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix

Version Control Rational Clear Case, Visual Source Safe

PROFESSIONAL EXPERIENCE

SERVICE MASTER, Memphis, TN June 08 - Till Date

Senior Business Analyst

Terminix has approximately 800 customer service agents that reside in our branches in addition to approximately 150 agents in a centralized call center in Memphis, TN. Terminix customer service agents receive approximately 25 million calls from customers each year. Many of these customer's questions are not answered or their problems are not resolved on the first call. Currently these agents use an AS/400 based custom developed system called Mission to answer customer inquiries into branches and the Customer Communication Center. Mission - Terminix's operation system - provides functionality for sales, field service (routing & scheduling, work order management), accounts receivable, and payroll. This system is designed modularly and is difficult to navigate for customer service agents needing to assist the customer quickly and knowledgeably. The amount of effort and time needed to train a customer service representative using the Mission system is high. This combined with low agent and customer retention is costly.

Customer Service Console enables Customer Service Associates to provide consistent, enhanced service experience, support to the Customers across the Organization. CSC is aimed at providing easy navigation, easy learning process, reduced call time and first call resolution.

Responsibilities

Assisted in creating Project Plan, Road Map. Designed Requirements Planning and Management document. Performed Enterprise Analysis and actively participated in buying Tool Licenses. Identified subject-matter experts and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team. Performed technical project consultation, initiation, collection and documentation of client business and functional requirements, solution alternatives, functional design, testing and implementation support. Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards. Captured Business Process Flows and Reengineered Process to achieve maximum outputs. Captured As-Is Process, designed TO-BE Process and performed Gap Analysis Developed and updated functional use cases and conducted business process modeling (PROVISION) to explain business requirements to development and QA teams. Created Business Requirements Documents, Functional and Software Requirements Specification Documents. Performed Requirements Elicitation through Use Cases, one to one meetings, Affinity Exercises, SIPOC's. Gathered and documented Use Cases, Business Rules, created and maintained Requirements/Test Traceability Matrices. Client: The Dun & Bradstreet Corporation, Parsippany, NJ May' 2007 - Oct' 2007

Profile: Sr. Financial Business Analyst/ Systems Analyst.

Project Profile (1): D&B is the world's leading source of commercial information and insight on businesses. The Point of Arrival Project and the Data Maintenance (DM) Project are the future applications of the company that the company would transit into, providing an effective method & efficient report generation system for D&B's clients to be able purchase reports about companies they are trying to do business.

Project Profile (2): The overall purpose of this project was building a Self Awareness System(SAS) for the business community for buying SAS products and a Payment system was built for SAS. The system would provide certain combination of products (reports) for Self Monitoring report as a foundation for managing a company's credit.

Responsibilities:

Conducted GAP Analysis and documented the current state and future state, after understanding the Vision from the Business Group and the Technology Group. Conducted interviews with Process Owners, Administrators and Functional Heads to gather audit-related information and facilitated meetings to explain the impacts and effects of SOX compliance. Played an active and lead role in gathering, analyzing and documenting the Business Requirements, the business rules and Technical Requirements from the Business Group and the Technological Group. Co - Authored and prepared Graphical depictions of Narrative Use Cases, created UML Models such as Use Case Diagrams, Activity Diagrams and Flow Diagrams using MS Visio throughout the Agile methodology Documented the Business Requirement Document to get a better understanding of client's business processes of both the projects using the Agile methodology. Facilitating JRP and JAD sessions, brain storming sessions with the Business Group and the Technology Group. Documented the Requirement traceability matrix (RTM) and conducted UML Modelling such as creating Activity Diagrams, Flow Diagrams using MS Visio. Analysed test data to detect significant findings and recommended corrective measures Co-Managed the Change Control process for the entire project as a whole by facilitating group meetings, one-on-one interview sessions and email correspondence with work stream owners to discuss the impact of Change Request on the project. Worked with the Project Lead in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations. Co-oordinated with the off shore QA Team members to explain and develop the Test Plans, Test cases, Test and Evaluation strategy and methods for unit testing, functional testing and usability testing Environment: Windows XP/2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.

GATEWAY COMPUTERS, Irvine, CA, Jan 06 - Mar 07

Business Analyst

At Gateway, a Leading Computer, Laptop and Accessory Manufacturer, was involved in two projects,

Order Capture Application: Objective of this Project is to Develop Various Mediums of Sales with a Centralized Catalog. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Mentored and trained staff about Tech Guide & Company Standards; Gateway reporting system: was developed with Business Objects running against Oracle data warehouse with Sales, Inventory, and HR Data Marts. This DW serves the different needs of Sales Personnel and Management. Involved in the development of it utilized Full Client reports and Web Intelligence to deliver analytics to the Contract Administration group and Pricing groups. Reporting data mart included Wholesaler Sales, Contract Sales and Rebates data.

Responsibilities:

Product Manager for Enterprise Level Order Entry Systems - Phone, B2B, Gateway.com and Cataloging System. Modeled the Sales Order Entry process to eliminate bottleneck process steps using ERWIN. Adhered and practiced RUP for implementing software development life cycle. Gathered Requirements from different sources like Stakeholders, Documentation, Corporate Goals, Existing Systems, and Subject Matter Experts by conducting Workshops, Interviews, Use Cases, Prototypes, Reading Documents, Market Analysis, Observations Created Functional Requirement Specification documents - which include UMLUse case diagrams, Scenarios, activity, work Flow diagrams and data mapping. Process and Data modeling with MS VISIO. Worked with Technical Team to create Business Services (Web Services) that Application could leverage using SOA, to create System Architecture and CDM for common order platform. Designed Payment Authorization (Credit Card, Net Terms, and Pay Pal) for the transaction/order entry systems. Implemented A/B Testing, Customer Feedback Functionality to Gateway.com Worked with the DW, ETL teams to create Order entry systems Business Objects reports. (Full Client, Web I) Worked in a cross functional team of Business, Architects and Developers to implement new features. Program Managed Enterprise Order Entry Systems - Development and Deployment Schedule. Developed and maintained User Manuals, Application Documentation Manual, on Share Point tool. Created Test Plansand Test Strategies to define the Objective and Approach of testing. Used Quality Center to track and report system defects and bug fixes. Written modification requests for the bugs in the application and helped developers to track and resolve the problems. Developed and Executed Manual, Automated Functional, GUI, Regression, UAT Test cases using QTP. Gathered, documented and executed Requirements-based, Business process (workflow/user scenario), Data driven test cases for User Acceptance Testing. Created Test Matrix, Used Quality Center for Test Management, track & report system defects and bug fixes. Performed Load, stress Testing's & Analyzed Performance, Response Times. Designed approach, developed visual scripts in order to test client & server side performance under various conditions to identify bottlenecks. Created / developed SQL Queries (TOAD) with several parameters for Backend/DB testing Conducted meetings for project status, issue identification, and parent task review, Progress Reporting. AMC MORTGAGE SERVICES, CA, USA Oct 04 - Dec 05

Business Analyst

The primary objective of this project is to replace the existing Internal Facing Client / Server Applications with a Web enabled Application System, which can be used across all the Business Channels. This project involves wide exposure towards Requirement Analysis, Creating, Executing and Maintaining of Test plans and Test Cases. Demands understanding and testing of Data Warehouse and Data Marts, thorough knowledge of ETL and Reporting, Enhancement of the Legacy System covered all of the business requirements related to Valuations from maintaining the panel of appraisers to ordering, receiving, and reviewing the valuations.

Responsibilities:

Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with users for verifying requirements, managing change control process, updating existing documentation. Created Functional Requirement Specification documents - that include UML Use case diagrams, scenarios, activity diagrams and data mapping. Provided End User Consulting on Functionality and Business Process. Acted as a client liaison to review priorities and manage the overall client queue. Provided consultation services to clients, technicians and internal departments on basic to intricate functions of the applications. Identified business directions & objectives that may influence the required data and application architectures. Defined, prioritized business requirements, Determine which business subject areas provide the most needed information; prioritize and sequence implementation projects accordingly. Provide relevant test scenarios for the testing team. Work with test team to develop system integration test scripts and ensure the testing results correspond to the business expectations. Used Test Director, QTP, Load Runner for Test management, Functional, GUI, Performance, Stress Testing Perform Data Validation, Data Integration and Backend/DB testing using SQL Queries manually. Created Test input requirements and prepared the test data for data driven testing. Mentored, trained staff about Tech Guide & Company Standards. Set-up and Coordinate Onsite offshore teams, Conduct Knowledge Transfer sessions to the offshore team. Lloyds Bank, UK Aug 03 - Sept 04 Business Analyst Lloyds TSB is leader in Business, Personal and Corporate Banking. Noted financial provider for millions of customers with the financial resources to meet and manage their credit needs and to achieve their financial goals. The Project involves an applicant Information System, Loan Appraisal and Loan Sanction, Legal, Disbursements, Accounts, MIS and Report Modules of a Housing Finance System and Enhancements for their Internet Banking.

Responsibilities:

Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow / process diagrams, data flow / data model diagrams. Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met. Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project pipeline planning. Provided functional expertise to developers during the technical design and construction phases of the project. Documented and analyzed business workflows and processes. Present the studies to the client for approval Participated in Universe development - planning, designing, Building, distribution, and maintenance phases. Designed and developed Universes by defining Joins, Cardinalities between the tables. Created UML use case, activity diagrams for the interaction between report analyst and the reporting systems. Successfully implemented BPR and achieved improved Performance, Reduced Time and Cost. Developed test plans and scripts; performed client testing for routine to complex processes to ensure proper system functioning. Worked closely with UAT Testers and End Users during system validation, User Acceptance Testing to expose functionality/business logic problems that unit testing and system testing have missed out. Participated in Integration, System, Regression, Performance, and UAT - Using TD, WR, Load Runner Participated in defect review meetings with the team members. Worked closely with the project manager to record, track, prioritize and close bugs. Used CVS to maintain versions between various stages of SDLC. Client: A.G. Edwards, St. Louis, MO May' 2005 - Feb' 2006

Profile: Sr. Business Analyst/System Analyst

Project Profile: A.G. Edwards is a full service Trading based brokerage firm in Internet-based futures, options and forex brokerage. This site allows Users (Financial Representative) to trade online. The main features of this site were: Users can open new account online to trade equitiies, bonds, derivatives and forex with the Trading system using DTCC's applications as a Clearing House agent. The user will get real-time streaming quotes for the currency pairs they selected, their current position in the forex market, summary of work orders, payments and current money balances, P & L Accounts and available trading power, all continuously updating in real time via live quotes. The site also facilitates users to Place, Change and Cancel an Entry Order, Placing a Market Order, Place/Modify/Delete/Close a Stop Loss Limit on an Open Position.

Responsibilities:

Gathered Business requirements pertaining to Trading, equities and Fixed Incomes like bonds, converted the same into functional requirements by implementing the RUP methodology and authored the same in Business Requirement Document (BRD). Designed and developed all Narrative Use Cases and conducted UML modeling like created Use Case Diagrams, Process Flow Diagrams and Activity Diagrams using MS Visio. Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts and activities. Developed business process models in RUP to document existing and future business processes. Established a business Analysis methodology around the Rational Unified Process. Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes. Assisted in developing project timelines/deliverables/strategies for effective project management. Evaluated existing practices of storing and handling important financial data for compliance. Involved in developing the test strategy and assisted in developed Test scenarios, test conditions and test cases Partnered with the technical Business Analyst Interview questions areas in the research, resolution of system and User Acceptance Testing (UAT).

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optimisticpostkitten-blog1 · 5 years ago

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robinfreema50 · 6 years ago

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Microsoft CRM Advancement

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Microsoft CRM is devoted to Microsoft innovation and so releases all the Microsoft tools: Windows Active Directory, Microsoft Exchange 2003/2000, SQL Server, Crystal Reports Enterprise, Biztalk server, Microsoft Outlook, Internet Explorer, Microsoft Great Plains as backend, and so on

. If you are software application designer, database administrator or web designer who is asked: how do we personalize Microsoft CRM - we are providing you instructions in this post.

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- in genuine world this is not constantly real - you have to do direct flags correction in CRM database (like making Activity closed, moving e-mail attachments/octet streams, etc). This is not supported by MBS technical assistance - however you can save to this method if you have to get task done.

6. MS CRM Customization tool - this is rather end-user tool and we do not explain it here - check out the handbook. We’ve explained above the choices to utilize when this tool does not get the job done.

7. Crystal Reports - do not hesitate to produce Crystal report - tables and views structure is self explanatory. Attempt to prevent the temptation to develop your own SQL view or kept treatment in MS CRM database, rather - produce custom-made database and location your view and kept proc in it.

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karenlopez19857 · 6 years ago

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Microsoft CRM Development

Microsoft CRM is brand-new player on the CRM software application market. The entire conception behind CRM appears to be different. In case of standard CRM software application (Siebel, Oracle) - the application was created with system freedom in mind. Microsoft CRM is dedicated to Microsoft innovation and so releases all the Microsoft tools: Windows Energetic Directory Site, Microsoft Exchange 2003/2000, SQL Web Server, Crystal Reports Business, Biztalk web server, Microsoft Expectation, Internet Explorer, Microsoft Great Plains as backend, etc

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In genuine world this is not always true you have to do straight flags improvement in CRM database (like making Task shut, moving e-mail attachments/octet streams, etc). This is not sustained by MBS technical support yet you can rescue to this strategy if you have to get work done.

6. MS CRM Personalization tool this is rather end-user tool and also we do not define it here checked out the handbook. Weve defined above the options to make use of when this tool does not get the job done.

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ideepprincessbouquetlove-blog · 7 years ago

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Solutions Manual for 70 228 MCSE Guide to MS SQL Server 2000 Administration 1st Edition by Mathew

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cool-sharoon · 5 years ago

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limapb13 · 6 years ago

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Microsoft CRM Personalization - processing in/out-going e-mail messages

We want to offer you numerous scenarios, when you might require custom-made advancement and programs to enhance Microsoft CRM performance. This summary is for developer, software application designer, IT expert, database administrator.

Web with HTML and Javascript at the web customer side plus has Microsoft CRM SDK with C# and partly VB.Net samples), Microsoft SQL Server, Microsoft Exchange 2003/2000 and others. Now to offer you short evaluation from the workflow and messages - you can send out e-mail straight from Account, Contact or Lead and it will be processed by Microsoft CRM-Exchange port. When addressee responds to the e-mail - it will be processed by the adapter - it will acknowledge the GUID and will discover the initial activity and will connect this e-mail as closed activity to the initial things: contact, account or lead.

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Now brand-new individual in Best Corporation, Susan sends you message from [email protected] - and her e-mail will not be linked to your Best Corporation account, since this e-mail does not have GUID and it likewise does not have matching e-mail in the contact individual. - it is most likely good to capture e-mails by domain name as well, state - all the e-mails, coming from www.bestcorporation.com needs to be connected to Best Corporation account.

3. Now - your sales associate started the very first e-mail to the customer from Microsoft CRM and got action, moved back into CRM account. He periodically responded on the reply from outlook - this reply, having GUID will be responded back and not moved into MS CRM, since MS Exchange port “believes” that this message was currently responded by the very first reply.

4. To reduce the possibility that users will utilize outlook to send out brand-new messages and address the messages from there - you would most likely like the concept to erase them from MS Exchange database when they are moved to the CRM. In this case they will not be seen in MS Outlook (We are not discussing Microsoft CRM Outlook customer, where you really see CRM information and items).

If you are developer or designer - you can really configure these improvements and we’ll provide you the instructions.

You utilize Microsoft CRM SDK to develop the e-mail activity. You need to utilize direct SQL upgrade to flag the activity as closed (nevertheless not advised by Microsoft - however Microsoft CRM SDK does not have the approach to close the activity - so you actually do not have a choice from SDK side). Outbound e-mails ought to be managed with so-called transportation occasions shooting, which is more intricate and less recorded part of Microsoft Exchange SDK.

Pleased personalizing! if you desire us to do the task - provide us a call 1-866-528-0577! [email protected].

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mt0287746 · 6 years ago

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Microsoft CRM Personalization - processing in/out-going e-mail messages

We want to offer you numerous scenarios, when you might require custom-made advancement and programs to enhance Microsoft CRM performance. This introduction is for developer, software application designer, IT professional, database administrator.

Internet with HTML and Javascript at the web customer side plus has Microsoft CRM SDK with C# and partly VB.Net samples), Microsoft SQL Server, Microsoft Exchange 2003/2000 and others. Now to provide you quick evaluation from the workflow and messages - you can send out e-mail straight from Account, Contact or Lead and it will be processed by Microsoft CRM-Exchange adapter. When addressee addresses the e-mail - it will be processed by the adapter - it will acknowledge the GUID and will discover the initial activity and will connect this e-mail as closed activity to the initial item: contact, account or lead.

CRM user will not utilize CRM user interface and will send out e-mail from his/her Outlook. Addressee will get and react and these e-mails will not be managed by Microsoft CRM-Exchange adapter.

Now brand-new individual in Best Corporation, Susan sends you message from [email protected] - and her e-mail will not be linked to your Best Corporation account, due to the fact that this e-mail does not have GUID and it likewise does not have matching e-mail in the contact individual. - it is most likely good to capture e-mails by domain name as well, state - all the e-mails, coming from www.bestcorporation.com ought to be connected to Best Corporation account.

3. Now - your sales associate started the very first e-mail to the customer from Microsoft CRM and got reaction, moved back into CRM account. He sometimes responded on the reply from outlook - this reply, having GUID will be responded back and not moved into MS CRM, since MS Exchange adapter “believes” that this message was currently responded by the very first reply.

4. To reduce the possibility that users will utilize outlook to send out brand-new messages and address the messages from there - you would most likely like the concept to erase them from MS Exchange database when they are moved to the CRM. In this case they will not be seen in MS Outlook (We are not speaking about Microsoft CRM Outlook customer, where you in fact see CRM information and things).

If you are developer or software application designer - you can really set these developments and we’ll offer you the instructions.

You utilize Microsoft CRM SDK to produce the e-mail activity. You need to utilize direct SQL upgrade to flag the activity as closed (nevertheless not advised by Microsoft - however Microsoft CRM SDK does not have the technique to close the activity - so you actually do not have a choice from SDK side). Outbound e-mails need to be managed with so-called transportation occasions shooting, which is more intricate and less recorded part of Microsoft Exchange SDK.

Delighted tailoring! if you desire us to do the task - provide us a call 1-866-528-0577! [email protected].

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internetbetterforall · 7 years ago

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Business analyst financial field sample resume

Business analyst financial field sample resume Business analyst financial field sample resume http://www.nature-business.com/business-analyst-financial-field-sample-resume/

This is foregather a uphold of a business analyst, fit for old newcomers and business analysts or grouping analysts in the business field. Although this is foregather a organisation of your resume, gratify ingest it exclusive for meaning purposes and do not double the aforementioned computer think or employ responsibilities for your possess purposes. Always create your possess uphold with actual experience.

Name: Justin Mega

Ph no:XXXXXXX

Your email.

Business analyst, business systems analyst

Summary

He has comprehensive undergo in business analysis, systems analysis, calibre psychotherapy and send management. He has comprehensive undergo in advertizement products, dealings and aggregation profession in the top market, centering on finance, much as trading, immobile income, stocks, bonds, derivatives. (swap, options, etc.) and a flooded discernment of assorted business instruments.

solon than 11 eld of flourishing road record, as a value-added, delivered send qualifier professed with applicatory skillfulness concealment grouping analysis, structure business applications, accumulation warehousing, accumulation migration, accumulation processing, ERP applications, SOX feat and effect combining Regulatory project.

Analyze super business systems, send charters, business requirements documents, business overview documents, composition message ingest cases, useful specifications and theoretical specifications, accumulation warehouse, news and effort organisation achievements.

Use Rational Products&MS Visio to create skillfulness in UML-based moulding views much as activities/use cases/data flows/business flows/navigation flows/wireframes.

Familiar with long-term relationships between business and technology, with the noesis to amend flooded lifecycle systems (SLC) using waterfalls, agile, RUP methods, IT audits and SOX concepts, and comprehensive cross-functional undergo with binary frameworks.

Work extensively with on-site and offshore calibre sureness teams by assisting the QA aggroup in performing Negroid Box / interface investigating / duty / abnormalcy / grouping / organisation / push / action / UAT.

From send concept to investigating to send delivery, code utilization and feat management, with demonstrated state in a difference of business and profession environments, facilitates modify direction crossways processes.

education

Postgraduate diploma from

(in from

business Administration) from

, from

United States

Master's degree from

(in from

Computer application)

Bachelor's degree from

(in from

business),

technical skills

Document tool from

UML, MS Office (Word, Excel, Power Point, Project), MS Visio, Erwin

SDLC method from

Waterfall, iteration, Rational Unified Process (RUP), spiral, quick

Modeling tool from

UML, MS Visio, Erwin, Power Designer, Metastrom Provision

report tool from

Business Objects X IR2, Crystal Reports, MS Office Suite

Quality scrutiny tool from

Quality Center, Test Director, Win Runner, Load Runner, QTP, Rational Requisite Pro, Bugzilla, Clear Quest

Language from

Java, VB, SQL, HTML, XML, UML, ASP, JSP

database from

&OS MS SQL Server, Oracle 10g, DB2, MS Access on Windows XP / 2000, Unix

Version control from

Rational Clear Case, Visual Source Safe

Professional Experience

Service Master, Memphis, river June 8 – Deadline

Senior business analyst

Terminix has roughly 800 computer hold agents in a centralised call edifice in Memphis, Tennessee, with our agents in our offices and roughly 150 agents. The Terminix Customer Service Agent receives roughly 25 meg calls from customers apiece year. Many of these customers' questions were not answered, or their problems were not resolute on the prototypal call. Currently, these agents ingest the AS/400-based bespoken utilization grouping Mission to respond computer inquiries most division offices and computer act centers. Mission – Terminix's operative grouping – provides sales, on-site services (routes and schedules, effect visit management), accounts receivable and section functions. The modular organisation of the grouping makes it arduous to manoeuver the computer hold agents who requirement to hold customers apace and wisely. The turn of effect and instance required to condition a computer hold allegoric using the Mission grouping is long. This is pricey in compounding with baritone businessperson and computer retention.

The Customer Service Console enables computer hold organisation to have consistent, enhanced hold undergo and hold to customers crossways the organization. The CSC is fashioned to wage ultimate navigation, a ultimate acquisition process, low speech instance and prototypal call resolution.

responsibility

Assist in creating send plans, roadmaps. Design requirements thinking and direction documentation.

Perform Enterprise Analysis and actively move in the acquire of a agency license.

By approbatory substantiation that communicates to management, developers, and calibre sureness teams, the person concern experts are identified and the requirements assembling effect is driven.

Perform theoretical send consulting, start, amass and achievement computer business and useful requirements, resolution alternatives, useful design, investigating and feat support.

Acquire, analyze, transmit and reassert according to the requirements of the Six Sigma standard.

Capture business effect processes and redesign processes for peak output.

Capture heritage processes, organisation TO-BE processes and action notch psychotherapy

Develop and update useful ingest cases and carry business effect moulding (PROVISION) to vindicate business needs to utilization and QA teams.

Create business requirements documents, useful and code requirements statement documents.

Through the ingest case, the one-on-one meeting, the relationship practice, the SIPOC performs the letter inspiration.

Collect and writing ingest cases, business rules, create and reassert requirements/test traceability matrices.

Customer: Dun & poet Corporation, Parsippany, NJ May' 2007 – Oct' 2007

profile: advanced Financial Business Analyst / System Analyst.

Project Profile (1): from

D&B is the directive maker of orbicular business aggregation and business insight. The achievement saucer send and accumulation fix (DM) send is the company's forthcoming covering process, providing D&B customers with an trenchant method and an trenchant inform procreation grouping to be healthy to acquire companies that inform the business they are disagreeable to conduct.

Project Introduction (2): from

The coverall watch of the send is to physique a self-aware grouping (SAS) for the business accord to acquire commando products and physique a commercialism grouping for SAS. The grouping module wage destined creation portfolios (reports) for self-monitoring reports as a foundation for managing consort credit.

Job responsibilities:

After discernment the exteroception of the business and theoretical groups, carry a GAP psychotherapy and writing the underway land and forthcoming status.

Interviews with effect owners, administrators, and useful body to foregather audit-related aggregation and support meetings to vindicate the effect and effect of SOX compliance.

Play an astir and directive persona in collecting, analyzing and documenting the business needs, business rules and theoretical requirements of business groups and theoretical groups.

Co-authored and embattled a illustration statement of message ingest cases, and created UML models using MS Visio finished quick methods, much as ingest structure diagrams, state diagrams, and flowcharts

Document business requirements documents to meliorate see the business processes of the customer's digit projects using quick methods.

Facilitate JRP and JAD meetings, understanding meetings with business groups and theoretical groups.

Record the Demand Traceability Matrix (RTM) and action UML modeling, much as creating an state draw using MS Visio, a flowchart. Analyze effort accumulation to notice essential findings and advisable nonindulgent actions

Co-manage the modify curb effect for the whole send by facilitating assemble meetings, one-on-one interviews, and telecommunicate person with advancement owners to handle the effect of modify requests on the project.

Work with send body to amend graphic send expectations and set the effect of changes on the methodicalness and program, as substantially as attendant project-related demonstrations.

Work with offshore QA aggroup members to hold in the rendering and utilization of effort plans, effort cases, effort and categorization strategies, and organisation test, useful effort and usability effort methods

surroundings: Windows XP / 2000, SOX, Sharepoint, SQL, MS Visio, Oracle, MS Office Suite, Mercury ITG, Mercury Quality Center, XML, XHTML, Java, J2EE.

GATEWAY COMPUTERS, Irvine, CA, Jan 06 – Mar 07

Business analyst

At Gateway, directive computer, notebook and clothing manufacturers are participating in digit projects.

Order Capture Application: The content of the send is to amend a difference of income media using a centralised catalog. The send involves comprehensive danger to obligation analysis, creation, enforcement and fix of effort plans and effort cases. Guide and condition employees on theoretical guidelines and consort standards; Gateway Reporting System: Runs with Business Objects and Oracle Data Warehouse, including sales, inventory, and HR accumulation marts. This DW meets the assorted needs of income people and management. Participate in its utilization and investment the flooded computer news and Web Intelligence to wage psychotherapy for lessen direction groups and pricing groups. Report accumulation marts allow indiscriminate sales, lessen income and set defrayal data.

Job responsibilities:

Enterprise Order Entry System Product Manager – Phone, B2B, Gateway.com and Cataloging System.

Model the income visit entry effect to decimate narrowing effect steps using ERWIN.

Adhere to and training RUP to attain the code utilization chronicle cycle.

By organizing seminars, interviews, ingest cases, prototypes, datum documents, mart analysis, observations, collections from assorted sources much as stakeholders, documents, joint goals, existing systems and person concern experts

Create useful requirements statement documents – including UMLUse structure diagrams, scenarios, activities, effect line diagrams, and accumulation mapping. Process and accumulation moulding with MS VISIO.

Working with theoretical teams to create applications haw ingest SOA-leaked business services (Web services) to create a grouping structure and CDM for the generalized visit platform.

The given commercialism dominance (credit card, gain outlay and Pay Pal) for the transaction/order entry system.

Implement A/B investigating for Gateway.com, computer feedback

Work with the DW, ETL aggroup to create an visit entry grouping Business Objects report. (complete customer, Web I)

Work in a cross-functional aggroup of business, architects and developers to compel newborn features.

Program Management Enterprise Order Entry System – Development and Deployment Plan.

Develop and reassert individual manuals and covering substantiation manuals on the Share Point tool.

Create effort plans and effort strategies to delimitate the goals and methods of the test.

Use Quality Center to road and inform grouping bugs and fault fixes. Written modify requests for errors in the covering and support developers road and hold issues.

Use QTP utilization and feat manuals, semiautomatic functions, GUI, regression, UAT effort cases from

Data-driven effort cases for collecting, documenting, and executing demand-based business processes (workflow/user scenarios), individual espousal testing.

Create effort matrices for investigating the calibre edifice of management, chase and news grouping defects and fault fixes.

Perform load, pronounce effort and psychotherapy performance, salutation time. Design methods to amend image scripts to effort computer and computer action low assorted conditions to refer bottlenecks.

Created/developed SQL ask with binary parameters (TOAD) for backend/database investigating

Meetings are held for send status, difficulty finding and parent duty review, and advancement reports.

AMC MORTGAGE SERVICES, CA, army Oct 4th – Dec 05th

Business analyst

The important content of the send is to modify existing interior client/server applications with a web-enabled covering grouping that crapper be utilised crossways every business channels. The send involves comprehensive danger to obligation analysis, creation, enforcement and fix of effort plans and effort cases. Need to see and effort accumulation warehouses and accumulation marts, full see ETL and reporting, and compound heritage systems to counterbalance every business requirements attendant to assessment, from fix categorization teams to ordering, receiving and reviewing assessments.

Job responsibilities:

Collect analysis, avow and curb and writing the requirements. Interact with users to reassert requirements, curb modify curb processes, and update existing documents.

Create useful requirements statement documents – including UML ingest structure diagrams, scenarios, state diagrams, and accumulation mappings. Provide end-user conference on features and business processes.

As a computer comparison, inspect priorities and curb the whole computer queue. Provides base consulting services to customers, technicians and interior departments to combine the functionality of the application.

Identify business directions and goals that haw modify the required accumulation and covering architecture.

Identify prioritized business needs, watch which business person areas wage the most necessary information, and rank and rank feat projects accordingly.

Provide germane effort plans for the effort team. Work with the effort aggroup to amend grouping combining effort scripts and secure that effort results foregather business expectations.

Test management, functionality, GUI, performance, pronounce investigating with Test Director, QTP, Load Runner

Manually ingest SQL queries to action accumulation validation, accumulation integration, and backend/database testing.

Create effort signaling requirements and educate effort accumulation for accumulation unvoluntary tests.

Well-trained body with counselling on theoretical guidelines and consort standards. Set up and number on-site offshore teams to carry noesis designate meetings for offshore teams.

Lloyds Bank, United Kingdom, August 3 – Sept 4 Business shrink Lloyds TSB is a cheater in business, individualized and joint banking. Financial resource to jillions of clients, providing them with business resources to foregather and curb their assign needs and attain their business goals. The send involves the covering of aggregation systems, give categorization and give sanctions, legal, payment, account, MIS and structure direction systems news modules as substantially as improvements to their online banking.

Job responsibilities:

Convert stakeholder needs into a difference of writing deliverables, much as useful specifications, ingest cases, workflow/flowcharts, accumulation flow/data help diagrams.

Develop useful specifications and foregather weekly with developers and business units to handle unpaid theoretical issues and deadlines that staleness be met.

Coordination of send activities between clients and interior teams and aggregation technology, including portfolio direction and send scuttlebutt planning.

Provide useful skillfulness to developers during the theoretical organisation and cerebration phases of the project.

Document and dissect business workflows and processes. Submit investigate inform to computer for support

Participate in the utilization of the aggregation – planning, design, build, organisation and fix phases.

Design and amend universes by eliminating the connections between tables, bases.

Created a UML ingest case, an state draw for interaction between the inform shrink and the news system.

Successful feat of BPR has resulted in reinforced action and low instance and cost.

Develop effort plans and scripts; action client-side investigating of turn to Byzantine processes to secure comely grouping operation.

Work intimately with UAT testers and modify users during grouping validation, individual espousal investigating to expose absent functional/business grouping issues for organisation investigating and grouping testing.

Participate in integration, systems, regression, action and UAT – using TD, WR, Load Runner

Participate in a imperfectness analyse gathering with aggroup members. Work intimately with the send trainer to record, track, rank and near errors. Use CVS to reassert versions between the assorted phases of the SDLC.

Customer: AG Edwards, St. Louis, MO May' 2005 – Feb ' 2006

profile: advanced Business Analyst / System Analyst

Project Description: AG theologist is a full-service trading impact consort specializing in Internet-based futures, options and forex brokerage. This locate allows users (financial representatives) to modify online. The important features of the locate are: users crapper unstoppered newborn accounts online, ingest DTCC's covering as a parcel concern agent, and modify stocks, bonds, derivatives and external mercantilism with the trading system. Users module obtain real-time moving quotes for their chosen nowness pair, their underway positioning in the Forex market, effect visit summaries, payments and underway nowness balances, acquire and expiration accounts and acquirable trading capabilities, every of which are continuing to update instance finished real-time quotes . The locate also makes it cushy for users to place, modify and equilibrate entry orders, locate mart orders, place/modify/delete/close kibosh expiration limits for unstoppered positions.

Job responsibilities:

Collect business requirements attendant to transactions, stocks, and immobile income (such as bonds), modify them into useful requirements by implementing the RUP method, and clear them in the Business Requirements Document (BRD).

Design and amend every message ingest cases and ingest UML moulding with MS Visio, much as created ingest structure diagrams, flowcharts, and state diagrams.

Throughout the assorted workflows, artifacts and activities compel the whole Rational Unified Process (RUP) move to covering development. Develop business effect models in RUP to writing existing and forthcoming business processes. A business analytics move was shapely around the Rational Unified Process.

Analyze individual needs and move in modify letter meetings to writing changes and compel effort changes.

Assist in nonindustrial send timelines/deliverables/strategies for trenchant send management.

Assess existing practices for storing and processing grave business accumulation for compliance.

Participate in nonindustrial effort strategies and hold in nonindustrial effort scenarios, effort conditions and effort cases

Collaborate with the profession areas low study, System Solutions and User Acceptance Testing (UAT).

surroundings: Windows XP / 2000 / NT, SOX, MS Office Suite, SQL, MS SQL Server, XML, HTML, Java, J2EE, JSP, Oracle, WinRunner, Test Director

Source by David Vilson

Business analyst financial field sample resume, in 2018-10-23 04:36:24

#Nature of Business in the Current Market

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blogcompetnetall · 7 years ago