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yonderu-bell · 7 years ago

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Navigating and Ordering from Suruga-ya with Tenso

Welcome to my updated guide to ordering through Suruga-ya using the forwarding service Tenso. I hope people don’t mind me taking the images out, but I thought that a text-based approach would be more helpful to people reading it over a range of devices.

If this sounds like a pain, you’ll probably be happier just using a proxy service, although this tutorial should still be of use for searching the site. However, once you get the hang of it, it’s not hard. Ordering yourself also eliminates the possibility that a sale will end before the proxy service is able to process your order, and at least reduces the possibility that an item will be sold out before you get it (Suruga-ya's items are available online and in-store, so there are no guarantees).

A couple of things before we start:

•Buy at your own risk. I’ve ordered from Suruga-ya numerous times without any problems, so it’s not exactly brain surgery. That said, I can’t stand over your shoulder and check your work, which means that any mistakes you make are your own and you’ll have to fix them yourself. So basically...

•...use common sense. Read all of Tenso’s rules, double-check your information when signing up for your account, think twice about buying something if you’re confused by the product description (you can’t return it after you receive it), and, overall, use a proxy service instead if you don’t feel confident buying things from a website in a language that you’re not proficient in.

•There may be mistakes because I am *not* fluent in Japanese (not even close).

•Suruga-ya takes PayPal from international customers, but I’ve read that they no longer accept international credit cards. I’ve also read that “adult” products cannot be purchased without a credit card, but you’ll need to do your own research on that topic (Tenso, for its part, prohibits buying “obscene articles” through its service).

•You should be able to use most of this guide if you’re using a different forwarding service, but you may have to do a little extra work

•This is accurate as of July, 2018. If you’re reading this several years from now, things may have changed (they’ve made several updates to their website just recently and will likely continue to).

Still here? Then continue under the cut to get started.

First, sign up for an account with Tenso, a Japanese mail-forwarding company. Make sure you read all the information about their fees, shipping options, prohibited items, etc., before you sign-up (I’ve seen people who were turned off by the identity verification part, in particular).

After you’ve done that, go to the ‘My Page’ section. There will be a box at the top that says ‘[Your Name]’s Tenso address,’ with a link at the bottom that says ‘How to enter your Tenso address.’ Click on that; there are several helpful examples, but all you need is the top one labeled ‘General Guide.’

Next, go to Suruga-ya. At the top of the page, to the right of the search bar, you’ll see a blue icon next to the word ‘サインイン (sign in).’ Click on it. [If you’re trying to do this on Suruga-ya’s mobile site, click on ‘マイページへ/to My Page’ under the logo.]

✸Creating an account/signing in:

On the right, you’ll see two boxes for signing in. The top says “e-mail address (メールアドレス)” and the bottom says “password (パスワード ).” Once you’ve entered those, you can click on the orange button and you’re in. If you’ve forgotten your password, click on the link below the password box (パスワードをお忘れの方はこちら) to reset it.

On the left, you’ll see two buttons allowing you to sign-in/create an account with either your facebook or Google account. If you’d like to do that, go ahead, but I can’t guide you. To create a wholly new account, click on the white button below those two (新規アカウントの作成) and follow the steps below. [mobile users: the white ‘new account’ button is right below the orange ‘sign-in (サインイン)’ button]

✸ Account creation: fill in these steps one-by-one. If an error occurs when you try to submit, copy the warning text and paste it into Google translate to troubleshoot.

Note: several of the text boxes specify that you must use half-width characters (半角英数). If you don’t know what that means, you probably don’t need to worry about it. If you do know what it means, you should use half-width characters when entering your e-mail and password (copy and pasting your Tenso address takes care of the rest).

✸メールアドレス (アカウント)=“E-mail address (account)”=your e-mail address

✸メールアドレス (確認)=“E-mail address (confirmation)”=re-enter your e-mail

✸パスワード=“Password”=must be between 6-12 characters (No mention of whether symbols or spaces may be used in addition to letters and numbers, so keep that in mind when creating your password)

✸パスワードの確認=“Confirm Password”

This next part is where things get a little more difficult.

✸お名前=“Name”=this line has two input boxes. Japanese users would enter their name in kanji, but international users can use the Latin alphabet here (or whatever alphabet you use, although I can’t guarantee the site supports all of them).

—姓=“Surname/last name”

—名=“First name”

✸フリガナ=“Furigana (i.e, not kanji)”=here, you’ll need to write your name in katakana. You can use this page to get the katakana spellings.

—セイ=“Surname/last name”

—メイ=“First name”

For the next several lines, you’ll want to refer back to your Tenso address. Tenso’s general guide and Suruga-ya use the same order and kanji labels, which is really handy in filling this out. I’ll also include the label translations, just in case.

✸郵便番号=“Postal code/zipcode”

✸都道府県=“Prefecture”=this one should auto-update after you input the zipcode

✸市区町村=“Municipality”

✸番地=“Address/unit number“

✸ビル・マンション名=“Building/Apartment name”

✸電話番号=“Phone number”

Hard part’s done! The next section is optional: it lets you sign-up for e-mails about product categories, which I never do, so I’m going to skip it.

Scroll down, and you’ll see a box containing the site’s terms of service. Copy and paste them into Google translate and give them a read; they’re pretty straightforward and it only takes a minute to go over them. Below that, it will ask you if you agree to the site’s terms and want to continue your registration (規約に同意してアカウント登録を行いますか？), followed by two buttons.

✸はい=“Yes”=click this button to finish your registration

✸いいえ=“No”=click this button to cancel your registration

That should do it, although you’ll still need to confirm your account by clicking on a link in an e-mail they’ll send you. After that, it’s time to shop.

✸Searching/categories: In most cases, you’ll need to search using Japanese characters (i.e., kanji, hiragana, katakana) to find what you want. Try checking wikipedia/fan wikis/Anime News Network, etc. if you want to find the Japanese title for a manga/anime. Searching for stuff is pretty easy; just enter what you’re looking for in the purple search box at the top of the page. The default is to search all categories (全商品), but you can refine that with the category menu to the left. The categories are games (ゲーム), DVD/video (映像ソフト), music (音楽ソフト), toys/hobbies (おもちゃ・ホビー), PC software (PCソフト), books (本), electronics (電気製品), food/food premiums (食品・食玩), miscellaneous goods/accessories (雑貨・小物), and doujin (同人).

Update: I’ve found that you can use romaji to search for many titles. For example, if you type ‘Naruto’ into the search bar, then ‘ナルト’ will indeed be the first suggestion that comes up. Convenient, no?

✸Advanced search (詳細検索): this link is to the right of the search box. I honestly don’t use it, and it would be a hassle to go over all the options, so I’m skipping it for the most part. It does, however, allow you to search by ISBN, JAN, control number (管理番号), or standard code (規格コ-ド), which is useful.

The next three setting are found right above the product listings.

✸R-18 products: you have three options for displaying adult (アダルト) goods---show (表示), hide (非表示), and show only (のみ). Please be aware that some forwarding and proxy services have rules against buying or shipping adult goods for international customers.

✸Show sold-out goods (品切れ): ON or OFF

✸Sorting (並べ替え): default is “開連順,” which is basically sorting by relevance. The rest are cheapest first (値段が安い順), most expensive first (値段が高い順), newly added/updated first (更新の新しい順), newest release date first (発売日の新しい順), and oldest release date first (発売日の古い順).

✸Item status: these appear in green next to the item’s category/right below the product image.

—“Newly arrived goods (新入荷)”

—“Price-cut (値下げ)”=; after an item has been at the store for long enough, they may lower the price

—“Increasingly popular (人気上昇中)”=this accompanies a price increase

✸Release date (発売日): self-explanatory

✸Sold out (品切れ): If you have “show sold-out goods” set to “ON,” this will appear in red below the release date. Sold-out goods will also be shown if they can be purchased through one of the new “other shops” that Suruga-ya is listing on their site,

✸Condition: these markers now appear before the price—”new (新品)”, “used (中古)“, and “pre-order (予約)”. The kanji directly after the price means “including tax (税込).” Sometimes, both a new and used version of a product may be for sale at the same time, so you’ll see two prices; be careful to add the version you want to your cart. Suruga-ya also includes the “list price (定価)” below the store price. If you see “Rank B (ランクB)” in a product title, that means that it has more serious condition issues, so pay attention to the description.

✸NEW “Other shops (他のショップ)”: Suruga-ya seems to be trying an Amazon Marketplace-type scheme where they also give you prices for items that are available through affiliated shops. This is below the “list price,” and it’s a link that takes you to a page to compare prices/see vendor ratings/etc. Even if you have “show sold-out goods” turned to “OFF,” you will still see items listed if they are only available through a third-part seller. I haven’t used this option yet, so I can’t tell you exactly how things work out,

✸Adding items to your cart/wishlist: On product pages, there’s a big orange button with a cart that’s for...adding the item to your cart. The button below it with a star is for adding it to your favorite list. If the item is sold out, you’ll see a green button that allows you to add it to your backordered items watchlist.

After you add an item to your cart, you’ll get a pop-up with two boxes. The blue one basically says “keep shopping,” while the orange one says “continue to check-out.”

✸ Cart/checking out: when you’re ready to check-out, click the big orange button (注文画面に進む/proceed to order page) on the right side of the page. You can also delete (削除) items or move them to your favorites list (お気に入りリスト). The shipping prices are in a gray box on the right. You usually get free shipping for orders over 1500 yen, but the threshold may be lower during sales.

The next page is a list of more of their site policies. Open up Google translate again and look them over. Most of it isn’t really important, but some of it you may find useful, such as how they package items for shipping or when they process orders. At the bottom, click “はい(yes)” to continue if you accept these policies.

On the next page, you’ll see your personal and shipping information displayed, followed by several payment options. Make sure PayPal is selected. Click on the orange button at the bottom (ご注文内容なにの確認へ /confirm the contents of your order) to continue. You’ll see another page with all the details of your order; if everything looks right, click the orange button (決済情報の入力へ /enter payment information) again to proceed to PayPal to authorize Suruga-ya to charge your account (they don’t actually charge you until your order is shipped). That should be it.

After your order is placed, you’ll get a confirmation e-mail as well as a notification on your My Page staying that your order was received. If any of your items are sold-out (their items are for sale in their physical stores as well as online) they’ll apparently send an e-mail asking you to contact them and confirm that you still want them to mail the rest of your order. This hasn’t happened to me yet, so I can’t say how that works, although I’ve seen people write that they just used Google translate to create a reply and it worked fine (probably best to write something short and simple). The e-mails that I’ve received have all been basic ‘here’s what you ordered, don’t respond to this’ messages that you always get when shopping online.

Now you get to play the waiting game. Orders can take more than a week to ship, so be patient.

Below are some additional bits of information that you may find helpful while shopping.

✸Time Sales

Suruga-ya often has "time sales (タイムセール)” that usually last 1-2 days and only apply to certain categories/items; the amount of money that you have to spend to get free shipping may also be lowered. If there’s a time sale on, there should be a banner at the top of the site with the date(s) and time range (usually 12:00-23:59 JST) for the sale. Items that are part of the sale will have ‘タイムセール’ written in green above their price on search pages.

✸My Page/account page (マイページ)

—お知らせ一覧=notice list (the most recent ones appear on your my page by default). The 3 types of notices you usually get are that your order was received, that your order is being prepared, and that your order was shipped.

—ご購入履歴=purchase history

—売却履歴=sales history. This applies to people who have sold items to Suruga-ya. Not applicable to people outside Japan.

—見積履歴=estimate history. This applies to people who have sold items to Suruga-ya. Not applicable to people outside Japan.

—閲覧履歴=browsing history

—入荷リスト=(backordered) goods received list. If you’ve added items to your backorder list, they’ll appear here if they’re now in stock.

—入荷待ちリスト=backorder list. You can add sold-out goods to this list so you’ll be notified if they’re restocked.

—お気に入りリスト=favorites list, which includes the following options:

••新しいお気に入りリストを追加する=add a new favorites list (click 新規登録する button to confirm)

••商品を追加するお気に入りリスト=add items to favorite list (use the drop-down list to select which list you want items to be added to by default)

••カートに入れる=add item to cart

••入荷待ちリストに追加する=add item to backorder list

••リスト名を集編する=change list name (click ‘変更’ to confirm change)

—速報メール確認·変更=confirm/change mail notifications

—登録クレジットカード確認·削除=confirm/delete credit card information. Not applicable to people outside Japan. I think.

—身分証画像を更新=update ID card image. Not applicable to people outside Japan.

—本人確認番号の登録·削除=register/delete personal identification number. Not applicable to people outside Japan.

—登録情報確認·変更=confirm/change registration information (name, address, e-mail, etc.)

—お知らせ機能設定確認·変更=confirm/change notification settings

—アカウント変更=change account. You can change your account ID (e-mail address) here.

—パスワード変更=change password

—お届け先確認·変更=confirm/change adress

—お振込先銀行口座=bank transfer bank account. Not applicable to people outside Japan.

—セキュリティ=security. Set up 2-factor authentication and check login history.

—アカウント削除=delete account

—ヘルプ=help

✸ Related Tutorials

—Buying from Sanyodo with Tenso by marry-me-ishida-sui

—Buying from Toranoana with Tenso by Memory’s Aria

—My tips for buying stuff from Japan, including Japanese stores that ship internationally, and proxy/forwarding service reviews

#surugaya #suruga-ya #buying from japan

28 notes · View notes

schawaynaraie · 5 years ago

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So, a few nights ago, a couple of my logins had been hacked. My eBay, DoorDash and Walmart accounts had been hacked. I just happened to have awaken at 1am and looked at my email to notice a message stating that I had tried to change my password and if it weren’t me, click the link. By the time that I clicked it, the person had already gotten into my eBay account and listed an item and changed the PayPal information to receive money from the sales. Someone had already tried to purchase one thing listed. I immediately changed that password and deleted their PayPal info. I also informed the buyer, so that they didn’t pay for the item. I then called eBay and they placed a block on my account. 🤦🏽‍♀️ 🤦🏽‍♀️ 🤦🏽‍♀️ By the time I was done with all of that, my @doordash account had been invaded. The person had changed the email and telephone number, so that I couldn’t change any information. I was at least able to delete the cards and the addresses from the saved information. The person had access to my DoorDash account for several days because DoorDash doesn’t have smart people to understand the term “hacked” and that they changed my information, so they can’t send me a password reset email. Needless to say, I was up from 1am until noon trying to change all of my passwords on multiple sites to ensure that the person couldn’t hack anything else. I was on the phone with my email server trying to make sure that the person didn’t have access to my email as I’m not sure how they were able to change the password without having that access. PLEASE use those complicated passwords that iPhone is offering and save it in your cloud if needed. This could’ve been a horrible situation had I not awaken and checked my email. My plan was to wake at 11am that morning and not 1am. Had I done that, my information could’ve been in hands beyond my control and food would’ve probably been delivered to the United Nations. 😂🤣😂 https://www.instagram.com/p/CCIAYR6HSgP/?igshid=6m1xekkc80eq

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t-baba · 5 years ago

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Now let us take a look at some of the best free options for if you are on a budget.

5 Free Login Form Plugins for Download in 2020

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That is why I have collected a list of five of the best free WordPress login form plugins available.

1. Custom Login Page Customizer

The Custom Login Page Customizer plugin allows you to easily customize your login page straight from your WordPress Customizer. You can even preview the changes you make with this plugin before having it go live on your website.

2. Admin Custom Login

Admin Custom Login gives you complete control over the design of your WordPress login. You can even create a unique login design or admin login design. This helps ensure your login form will fit your website's theme.

3. Theme My Login

This is another great plugin that lets you customize your login to fit your website's theme. With this plugin, you can bypass the default WordPress login and enable features such as auto-login and password recovery.

4. Custom Login

Custom Login gives you the ability to create a completely custom login experience for your website visitors. This plugin also has extensions that can be added on such as page templates, redirects, and stealth logins.

5. Birds Custom Login

This login plugin will work for any website that needs a custom login page. A few of the features of this plugin include a responsive design, custom logo, full-screen background image, and multi-language support.

Adding a Custom Login Form To Your WordPress Website

The premium plugins available on CodeCanyon allow you to quickly and easily customize your login screen to fit your particular business. To show you how one of these plugins can help transform your login screen, I am going to go over how you can use

In our example, we are running a restaurant and need to change the mundane looking WordPress login form to reflect our business. We will use the plugin, Loginstyle WordPress Login Page Styler, to help transform our login page and include a brand new form with a background image.

Once you have installed the plugin, head on over to WP Dashboard > Appearance > Loginstyle. You will then be brought to the login plugin menu where we can make all the necessary changes. To make the design process easier for us, we will select from one of the many templates that are offered and customize it to suit our restaurant's needs.

We will click on the Templates tab and select the template, Iconic, by clicking the Load Template button. This template is clean and straight forward and will work perfectly for our business.

Once the template is loaded, we will customize it further. We'll click on the Background tab and be brought to the Background Settings page. We want to show off our beautiful restaurant in the background of the login so we add an image of our restaurant to the background of the login. Click on the Background Image Source and select the Media Library option. From there, we will click the Upload button and choose the image of our restaurant.

Next, we will change a few settings in the Inputs tab. We will change the text in the Username Placeholder to say, "Username" and change the text in Password Placeholder to say, "Password." This will make the form shorter and concise.

Finally, we will add in links to the restaurant's social media accounts. Choose the Footer tab and scroll down the Social Buttons section. We only have a Facebook and Instagram account for our restaurant so we will click the X button on all of the other social media. Next, we will add in the URL's for these accounts in the Social Website section and click the Save Changes button at the bottom of the page.

That is it! We have successfully turned the boring looking WP login form into something fresh and exciting that reflects our business.

Take Advantage of the Login Form Plugins Available on CodeCanyon Now!

The default WordPress login form leaves you with a mundane and uninspiring looking form that cannot be changed. CodeCanyon offers the most flexible and feature-rich login form WordPress plugins available to help you transform the default login form on your website.

Whether you need to integrate social login, customize the styling of the form, or display your form in a pop-up, the library of plugins available on CodeCanyon can help you add this functionality.

In addition to all the premium login form plugins available, there are also thousands of other high-quality WordPress plugins on CodeCanyon that can help you improve your website for you and your users. This incredible collection of plugins contains all types of plugins including video, SEO, eCommerce, and email plugins.

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thetechnologyguy-blog1 · 6 years ago

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HACKERS TAKE CONTROL OVER ONLINE ACCOUNTS USING VOICEMAIL SERVICES

An exploit proof of concept to hack multiple online services has been recently disclosed

According to cybersecurity and ethical hacking specialists from the International Institute of Cyber Security, voice mail systems (voicemailing) are highly vulnerable to brute force attacks against their main security measure, the four digits of the Personal identification Number (PIN) they own. According to reports from multiple experts, a malicious actor could access a voicemail system to take control over services such as WhatsApp, LinkedIn, Netflix or PayPal.

The cybersecurity and mobile security expert Martin Vigo recently presented an investigation in which he states that the PIN that protects these voicemailing services is much easier to crack than a traditional password, which can lead to accounts hacking in different services.

“Automated phone calls are commonly used to use functions such as password reset, account verification, and more. A hacker could compromise these functions, exploiting some old programming weaknesses with updated tools and intervening in a user’s voicemail.”

The cybersecurity expert resorted to the use of some simple hacking techniques for phone calls, this time applied to the hack of a voicemailing service. Once a service has been compromised, hackers can start listening to the messages the victim uses to reset their password. Hackers might even infer the user’s PIN if it is typed into the victims’ device.

Vigo wrote an automated script capable of violating most of the four-digit PIN used by voicemailing systems without the victims’ knowledge. The investigator published the code of his Voicemailcracker on GitHub (omitting the brute force function), hoping to help for the correction of this kind of weak points.

When carrying out a demonstration, Vigo showed how a voicemailing system works the same with the brute force function activated, verifying that it could access services such as PayPal or WhatsApp which have a PIN verification system.

“Voicemailcracker uses Twilio, a Voice Over Internet Protocol service that allows you to manage phone calls automatically. Voicemailcracker launches hundreds of phone calls at the same time to interact with voicemailing systems and use brute force against the PIN, all without the victim’s knowledge,” concluded the expert. The investigator also revealed other possible attack vectors, such as a backdoor to the voicemailing system, eliminating the need to make thousands of phone calls, an attack that requires minimal interaction from the victim.

#cybersecurity

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annahere912-blog · 6 years ago

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If you are Reset PayPal Password without phone number or email or related issues then directly dial paypal account without phone number to fix instantly.

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cyberparse · 8 years ago

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McAfee Internet Security (2017)

http://cyberparse.co.uk/2017/01/18/mcafee-internet-security-2017-2/ https://i0.wp.com/cyberparse.co.uk/wp-content/uploads/2016/04/security-binary-pd-898757.jpg?fit=3888%2C2592

The true purpose of a security suite isn’t to secure your computer. It’s to protect you, your privacy, and your data. With customer protection in mind, McAfee Internet Security installs on all of your devices. However, most of what it offers comes with McAfee’s antivirus, and the additional suite-specific components don’t add enough value, especially if you don’t need antispam or parental control.

At $79.99 per year, McAfee looks like it’s right in line with the competition, price-wise. Bitdefender and Kaspersky charge the same, within a nickel or so. But look again. With a Bitdefender or Kaspersky subscription you can install protection on three PCs. McAfee is unlimited, and lets you protect every Windows, macOS, iOS, or Android device in your household.

In fact, the Home screen in this product includes a button to extend protection to more devices. Clicking it reveals a button that scours your network to find unprotected devices and bring them into the fold. Clicking the icon that represents your current device summarizes its status.

The main window looks, for the most part, like that of McAfee’s antivirus. Both have undergone a major user interface update since I originally reviewed the product line. Instead of squareish green edged panels, the main window now relies on a menu of five items: Home, PC Security, Identity, Privacy, and Account. Clicking each item brings up a page that displays status and offers access to the corresponding feature. There’s no longer any need for the Navigation page, a separate user interface that listed and linked to every one of the suite’s features.

Not seeing this new interface? Don’t worry, you will. McAfee is rolling out the new look slowly, gradually, and automatically.

Shared Antivirus Features As is often the case, this suite’s antivirus protection is precisely the same as that of the corresponding standalone antivirus, McAfee AntiVirus Plus. That review goes into greater detail than the summary that follows.

McAfee’s scores in independent lab tests are generally mediocre. It received a B-level certification from Simon Edwards Labs, while other products rated A, AA, or even AAA. Of three tests by AV-Comparatives, it earned one passing grade and two grades a notch above passing. The three-part test by AV-Test Institute maxes out at 18 points; McAfee’s score improved since my original review, with 5.5 points for protection and a total of 17 points. Finally, in the banking Trojan test and all-types tests by MRG-Effitas, it simply failed.

My lab test score aggregation algorithm yields 7.9 of 10 possible points for McAfee. Kaspersky took a near-perfect 9.8, while Norton and Bitdefender Internet Security 2017 came out at 9.7 and 9.4 respectively.

This year’s McAfee products use an entirely new antivirus detection method called Real Protect. Real Protect is focused on behavior, so as to catch even zero-day malware. Like Webroot SecureAnywhere Internet Security Plus, when it sees an unknown file behaving suspiciously, it starts journaling that file’s actions and queries the cloud for advice. If cloud-based analysis red-flags the file, McAfee rolls back all of its actions.

In my own hands-on malware-blocking test, McAfee scored 9.2 of 10 possible points. However, among the samples it missed were two well-known ransomware threats. I watched one of them as it busily encrypted documents on the test system, without a peep from McAfee about its behavior. Webroot scored a perfect 10 against this same malware collection.

McAfee also protected against 85 percent of the 100 malware-hosting URLs I threw at it, mostly by diverting the browser from the dangerous URL. The average score among current products is 75 percent, so McAfee is above average here.

I score phishing protection by matching a product’s detection rate against that of Symantec Norton Security Premium and of the protection built into Chrome, Firefox, and Internet Explorer. Last year, McAfee came very close to matching Norton’s score. This year it lagged 44 percentage points behind Norton. Chrome and Internet Explorer beat out McAfee, as well. Don’t turn off your browser’s phishing protection!

Other Shared Features There’s a lot more to the nominally standalone antivirus; hence “Plus” in the name. For starters, it includes a firewall. In testing, the firewall correctly stealthed all ports and fended off Web-based attacks. Rather than bombard the user with queries about network permissions, it handles program control internally. When I tested its ability to withstand direct attack, I found that I could terminate and disable more than half of its essential Windows services.

The WebAdvisor component identifies dangerous downloads and steers the browser away from malicious or fraudulent sites. In addition, it marks up search results with icons identifying safe, iffy, and dangerous links. This edition adds protection for typosquatting, and it works. When I entered www.paypla.com it asked if perhaps I really wanted PayPal.

Using the My Home Network feature, you can set up a trust relationship between any and all of the PCs on your network that have McAfee installed. It doesn’t even have to be the same version of McAfee. Once you’ve taken that step, you can use one PC to remotely monitor others, and even remotely fix configuration problems.

Mac and mobile support is the same across all of the McAfee product line. Mac support is little more than antivirus, firewall, and WebAdvisor. There’s no antivirus under iOS, but you can do things like locate and wipe the device, back up contacts, and capture a photo of someone who found or stole your phone. On Android, you get a full-featured security utility with antivirus, app ratings, anti-theft, call and text filtering, and more. And once again, there’s no limit on how many devices you can add.

Other shared bonus features include the QuickClean tune-up tool, a vulnerability scanner, and a secure deletion file shredder. You can also access a number of security-related online resources directly from the program.

See How We Test Security Software

True Key Password Manager With your McAfee subscription you also get a license for the True Key password manager. Read my review for a full description of this password manager and its unusual collection of authentication options.

True Key’s biggest claim to fame is its comprehensive multi-factor authentication choices. It does support the expected strong master password, but you have many other options. You can have it send an email each time you log in; clicking a link in the email allows login to proceed. More conveniently, you can associate a mobile device with True Key, and authenticate by swiping a notification.

Even better, if you’re using a device with a camera, you can authenticate using facial recognition, and if a finger print reader is available, you can add that, too. If you worry that James Bond might spoof facial recognition with a photo of you, just enable enhanced facial recognition, which requires turning your head.

Most password managers warn that if you lose your master password, you’re hosed; you have to start over. That’s actually good; it means that the company can’t access your data even if subpoenaed. True Key retains that same zero-knowledge benefit, but doesn’t leave you in the lurch if you forget the password. As long as you’ve enabled Advanced authentication, which requires a trusted device plus two other factors, you can authenticate using all the other factors and then reset your master password.

True Key is a separate download, but getting it installed is easy. After you run the installer, it adds itself as an extension to Chrome, Firefox, and Internet Explorer. At this time, it can import passwords stored insecurely in the browsers. It can also import from LastPass 4.0 Premium and Dashlane 4.

As with most password managers, True Key captures credentials as you log in to secure sites and plays back saved credentials as needed. The first time, it actively walks you through the process. You can also click on tiles for Google, Facebook, PayPal, and so on, entering your credentials directly. Clicking the TrueKey toolbar icon doesn’t bring up a menu the way it does with many other products. Rather, it displays the main True Key window, from which you can launch any of your saved sites.

You can save personal details in the Wallet, but True Key doesn’t use these to fill web forms. The main reason to do this is that the Wallet items sync across all your devices. The same is true of secure notes.

Here’s a rare feature. If your PC has a forward-facing camera, you can configure it to unlock your Windows account using True Key’s facial recognition. True Key doesn’t have advanced features like secure sharing, automatic password updates, or password inheritance, but it’s far ahead of the pack when it comes to multi-factor authentication.

Tepid Parental Controls One bonus you get by upgrading from McAfee’s antivirus to this suite is a parental control system, but it’s really limited. For each child’s Windows account, you can choose content categories for blocking, set a schedule for Internet use, and view a report of activity for each child or all children. That’s the extent of it.

The reviewer’s guide for this product notes that parental controls may not work properly in a virtual machine. That’s unusual, but I made a point of testing on a physical system.

To get started, you set a password, so the kids can’t just turn off monitoring. The configuration window lists all Windows user accounts and invites you to configure parental control for each one that belongs to a child. As with previous versions, setting up parental control for a child’s account that has Administrator privileges triggers a big warning. And yet, many parents do give older children Administrator accounts, so as to avoid constantly having to jump and supply an admin password any time the child wants to install a new game. Most other parental control systems don’t have this limitation.

To configure the content filter, you first choose one of five age ranges. Doing so pre-configures which of the 20 content categories should be blocked. Rather than the usual list with checkboxes, McAfee displays a list of blocked categories and another list of allowed categories, with arrow buttons to move items back and forth between the lists.

I couldn’t disable the content filter with the three-word network command that neutered parental control in Total Defense Unlimited Internet Security and Alvosecure Parental Control . However, I found quite a few truly raunchy sites that the content filter didn’t block.

McAfee replaces naughty content in the browser with a warning message that explains why the page was blocked. For HTTPS sites, or in unsupported browsers, it displays that warning as a popup, leaving the browser to show an error message. The kids won’t get past it by using a secure anonymizing proxy. Note, though, that Check Point ZoneAlarm Extreme Security 2017 goes even further, with the ability to filter content even over an HTTPS connection.

In addition to categories, McAfee offers to block sites with “inappropriate images or language” from appearing in child’s search results. A similar feature in Trend Micro Internet Security covered up many such images. However, I couldn’t find a single instance where McAfee did anything to block erotic images in search.

The time scheduler is as awkward as ever. It does let you create a weekly grid-style schedule of Internet access, in half-hour increments. Most parental control systems that use a scheduling grid let you block out rectangles on the schedule by dragging. For example, with one drag you could block from midnight to 6am every day of the week. McAfee’s system forces you to drag on just one day at a time. The grid is so tall that you can only select about seven hours at a time, and it doesn’t auto-scroll when you hit the edge. This feature could be so much easier to use! On the bright side, time scheduling doesn’t rely on the system clock, so the kids can’t fool it.

The simple parental report lists all domains blocked, along with their categories. It also logs all attempts to use the Internet when the schedule doesn’t allow it.

And there you have it. That’s the totality of parental control in this suite. It’s limited, awkward, and not entirely effective. If you actually need a suite that includes high-end parental control, look to ZoneAlarm, Kaspersky Internet Security, or Norton.

Broad-Spectrum Spam Filter With so many users getting spam filtered by the email provider, the value of local spam filtering is on the decline. But if you’re one of that diminishing group whose email provider doesn’t offer spam filtering, a local filter can be essential.

McAfee’s spam filter integrates with Outlook, Windows Mail, and Windows Live Mail. In these email clients, it adds a handy toolbar and automatically tosses spam messages in their own folder. You can still use it if you’re a fan of Eudora or The Bat!, but you’ll have to define a message rule to sift out the spam.

McAfee filters spam from POP3 and Exchange email accounts. It doesn’t handle IMAP accounts in your email client the way ZoneAlarm does. However, in an unusual twist, it has the ability to filter webmail accounts directly. Webmail filtering was a pretty amazing feature when first introduced years ago, but these days it’s hard to find a webmail provider that doesn’t implement its own spam filtering. You can view messages filtered out by this feature right in the application and, if necessary, rescue any valid mail that was misfiled.

There are quite a few options for configuring the spam filter. To start, there are five levels of protection, from Minimal, which allows more spam but doesn’t throw away valid mail, to Restricted, which blocks all messages unless the sender is on your Friends list. I’d advise leaving it set to the default Balanced level.

You can define custom spam filtering rules, but I can’t imagine why any user would take the time to do this. The Friends list identifies addresses or domains that should always reach the Inbox. You can manually edit this list, add friends from the email client toolbar, or add all your contacts to the Friends list. There’s also an option to automatically block messages written using character sets for languages you don’t speak.

Just to see how it works, I set up filtering for the Yahoo mail account I use in testing. When I filled in the address, McAfee automatically selected the correct mail server and port. However, after I entered my password and tried to add the account, McAfee reported that it was the wrong password.

In fact, the password was correct, but Yahoo rejected the login and sent me an email warning about an attempt to connect by a “less-secure app.” In order to let McAfee do its job, I had to dig into Yahoo settings and enable access by less-secure apps.

If you do need spam filtering at the local level, McAfee can handle it. Where many products limit protection to POP3 accounts, McAfee can filter Exchange accounts and even pull spam from your webmail.

Minor Performance Hit During my extensive testing, I didn’t get any feeing that McAfee was slowing me down. That’s not surprising; these days it’s uncommon for security suites to exhibit a noticeable performance impact. My hands-on test did reveal some actions that took longer with McAfee installed.

Most of us don’t reboot often—perhaps never except when an update requires it. My boot time test showed just a 3 percent increase in the time from the start of boot until the system was ready for use, so if you do have to reboot, you’ll hardly notice McAfee’s presence.

Given that the new Real Protect real-time antivirus scans files when they try to execute, not on just any file access, I expected minimal impact in my file move and copy test. This test repeatedly times a script that moves and copies a mammoth collection of various-sized files between drives. I was surprised to see a 44 percent increase in the time required for this test. On the bright side, another test that zips and unzips the same file collection didn’t have any measurable impact.

While there’s some variation in the results of this test, a couple products come out on top. Webroot and Trend Micro exhibited almost no slowdown in the performance test.

Stuck in the Middle With You For $20 per year more than McAfee’s antivirus, McAfee Internet Security gives you innovative password management along with parental control and antispam features that you may not need. Everything else—firewall, remote management, support for macOS, iOS, and Android, and more—is present in the antivirus. For another $10 you could upgrade to McAfee’s top-of-the-line suite. This suite remains stuck in the middle, with no compelling reason to buy it rather than one of McAfee’s other products.

Other than the cross-platform bonus, this suite is comparable to Bitdefender Internet Security and Kaspersky Internet Security. These two suites earn fantastic scores from the independent testing labs, their components are capable across the board, and they offer a comparable smorgasbord of bonus features. They’re our Editors’ Choice winners for entry-level security suite.

Sub-Ratings:

Note: These sub-ratings contribute to a product’s overall star rating, as do other factors, including ease of use in real-world testing, bonus features, and overall integration of features.

Firewall:

Antivirus:

Performance:

Privacy:

Parental Control:

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Source Threatpost | The first stop for security news

#news #security #security news #Security News

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willwriteforrent · 8 years ago

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How Sony Handles Security Issues

Wendy (6/25/2017, 4:17:38 PM): Hello, My name is Wendy how may I assist you today? Me (6/25/2017, 4:18:28 PM): Hi Wendy, I'm having trouble resetting the password to my account. I had you all send the email to do so, however it is saying the link is already deactivated. Also, the birthdate on my account is apparently incorrect for some strange reason. Wendy (6/25/2017, 4:18:46 PM): Hello Lindsay, nice to meet you! Wendy (6/25/2017, 4:19:06 PM): Thank you so much for sharing your case with us today. We don’t like to see our customers upset and inconvenienced. We always strive to create a positive gaming experience. Certainly, I’d be happy to assist you with that today, do not worry about that. Wendy (6/25/2017, 4:19:08 PM): Quick question, is the account information you entered at the beginning of the pre-chat form the one you need assistance with? Me (6/25/2017, 4:19:40 PM): Likewise Wendy. Thank you for your assistance, and yes the information entered into the form is the account I am needing to gain access to. Wendy (6/25/2017, 4:20:22 PM): Thank you so much for the information provided. Before we continue, could you please provide me with your real first name, last name and phone number so we can have your correct information updated in our system? Me (6/25/2017, 4:21:42 PM): Lindsay Bridges, and the new address/phone number for me will be 705 E. 9th St. Cameron, Texas 76520 / 254-421-0013 Wendy (6/25/2017, 4:22:40 PM): Thanks. May I please have the email address you used to sign in? Me (6/25/2017, 4:22:52 PM): Sure. That is [email protected] Wendy (6/25/2017, 4:23:06 PM): Thank you. Wendy (6/25/2017, 4:23:24 PM): It appears you were banned due to chargeback. There was a charge dispute, and your financial institution took back the money you used to make a payment, which left your account with a debt. We can lift the ban for you once the debt is paid off. Since your account is banned, you won't be able to pay through normal means. Wendy (6/25/2017, 4:23:54 PM): The account has chargebacks in the amount of $9.99. Wendy (6/25/2017, 4:23:57 PM): The amount above was returned to the Credit Card. Me (6/25/2017, 4:24:01 PM): That is odd. Can you tell me what kind of chargeback or an amount? I don't know of any reason why that should be the case. Wendy (6/25/2017, 4:24:03 PM): We haven't been paid for the amount, so the account is in debt. In order to have the ban lifted, the debt on the account will need to be settled. Me (6/25/2017, 4:24:14 PM): Also, a little concerned about my birthdate being incorrect in the system. Wendy (6/25/2017, 4:24:24 PM): In order to provide you with the best possible assistance could you please let us know the reason the charges were reversed? Me (6/25/2017, 4:25:17 PM): I'm not sure why the charges were reversed. I'm not even sure what the charges were for. I'll pay it off since it is in my name, but I don't have any information about the charge itself. Wendy (6/25/2017, 4:26:08 PM): The charge was made back on: 06/08/2016, it was used to purchase 1 month PS+ package. Me (6/25/2017, 4:26:43 PM): I haven't had any of those types of packages with you all since the yearly PS Plus subscription I had, and it was definitely not around that time. Me (6/25/2017, 4:27:14 PM): How do I go about paying the amount owed off though so that I am able to get into my account and then secure it? Wendy (6/25/2017, 4:27:34 PM): Have you ever used a credit card on the account? if yes, please provide me with the 1st 4 and last 4 numbers of the card. Me (6/25/2017, 4:28:08 PM): I believe it was previously connected to my Paypal, not a credit card. Wendy (6/25/2017, 4:28:54 PM): Hmmm yes, correct, the charge came from PayPal. Wendy (6/25/2017, 4:29:25 PM): In order to get you back on gaming we are sending an email that contains instructions for purchasing PSN cards Wendy (6/25/2017, 4:29:43 PM): The form will have a link to where you can enter the codes once they have purchased them. Wendy (6/25/2017, 4:29:48 PM): Once we have received your codes we will apply the account and lift the ban. Wendy (6/25/2017, 4:30:09 PM): You will receive an email letting you know the account is active. It takes about 24 hours to fully process, but once it’s completed, the ban on your account will be lifted. Me (6/25/2017, 4:30:57 PM): Is there not anyway to have that lifted sooner? And who do I speak to about fraudulent charges/account security? Obviously, my financial information wasn't secure on the network. Me (6/25/2017, 4:31:52 PM): Even more alarming since my password and birthdate have both been changed in the system. Wendy (6/25/2017, 4:32:21 PM): Unfortunately that's the process that needs to be followed and cannot be done faster. Wendy (6/25/2017, 4:32:34 PM): I am checking the trsnaction and it came from the same PS Me (6/25/2017, 4:32:43 PM): And why did I not receive any notification of the ban on my account? Wendy (6/25/2017, 4:33:14 PM): I am checking the transaction and it came from the same PS3 you have active your account. Remember that you are responsible for all activity on your PlayStation Network account, so it’s very important that you do your best to ensure that you are the only person using it. Wendy (6/25/2017, 4:33:18 PM): The only way information can be compromised is by failing to safeguard account information, which means using the same email and password on multiple online networks as oppose to using different passwords for each login. The other way is by giving out account information, like gamesharing. On PlayStation Network, your information is secure and there has not been an information breach. Wendy (6/25/2017, 4:33:28 PM): You should have received an email about this. Wendy (6/25/2017, 4:33:31 PM): Is there anything else I can help you with? Me (6/25/2017, 4:33:54 PM): I do not have that same PS3. It malfunctioned and has since been replaced. Me (6/25/2017, 4:34:45 PM): I'm not signed up with the same email/pw for multiple online networks. I have more than one email address, and a secure set of passwords issued through LastPass. Me (6/25/2017, 4:36:00 PM): And I have all of the emails you all have sent me since 9/13/13. Me (6/25/2017, 4:36:09 PM): I'm not seeing one informing me of a ban on my account. Wendy (6/25/2017, 4:36:21 PM): We do understand how you feel about not being able to access the account at this moment, your satisfaction is a great compliment for us and believe me, if there was a way to complete your request today, we'll love to do it right way, that's why we have this channel, to communicate with you and assist you further with all your request. Wendy (6/25/2017, 4:36:31 PM): You have reached the correct department that handles your type of inquiry but I am afraid that due to the reasons we have explained previously we won’t be able to fulfill your request without paying off the debt amount. Me (6/25/2017, 4:37:21 PM): Which is fine, I intend to do so. Do I need to go ahead and pay off the debt to speak with someone regarding the issues with my account from a security standpoint? Me (6/25/2017, 4:37:57 PM): I don't see the emails that you stated would show up for me to purchase the PSN cards needed to do so in my inbox yet. Wendy (6/25/2017, 4:38:58 PM): Please refresh your email, you should see it now. Wendy (6/25/2017, 4:40:08 PM): I am checking your PSN wallet and I can see you have $9.99 as current balance. Would like to use the funds in the wallet to pay the debt? Me (6/25/2017, 4:40:45 PM): Oh my goodness, are you serious?! Me (6/25/2017, 4:40:54 PM): Yes, I would like to use the funds to pay off the debt. Me (6/25/2017, 4:41:50 PM): Why would it not have just paid for it out of the wallet to begin with? Wendy (6/25/2017, 4:41:53 PM): Perfect. Me (6/25/2017, 4:41:56 PM): Something sounds really really messed up here. Me (6/25/2017, 4:42:05 PM): I kind of feel like you all are attempting to scam me somehow. Me (6/25/2017, 4:42:54 PM): It makes zero sense that if there was money in there to fund the charge that got my account banned in the first place, that there would be a ban on my account at all. Wendy (6/25/2017, 4:43:15 PM): As an expert in the matter, I definitely understand that this is not the outcome you were expecting. However, our knowledge and critical thinking allows us to reach further heights. At this moment, all the information and history has been reviewed as detailed as possible to come up with this outcome. Wendy (6/25/2017, 4:43:28 PM): We are sorry to know you feel this way, our intention is not to cause a hassle or take more of your valuable time. It is our intention to help you and I understand you want to express your thoughts and share you feedback, I am more than glad to take them, we always appreciate customers who take the time to give us their feedback. We’ll for sure count on what you are saying. Me (6/25/2017, 4:43:36 PM): And zero notification to my inbox regarding a ban, and then the attempt at getting me to purchase additional funds. Wendy (6/25/2017, 4:43:37 PM): Remember that a console or account may be banned due to having a credit card charge reversed or "chargeback" resulting in debt. A chargeback can include credit card theft, identity theft, or non-approved use. Wendy (6/25/2017, 4:43:53 PM): This does not mean you cannot have funds on the wallet. Me (6/25/2017, 4:44:03 PM): That doesn't make any sense.... Still, why would it not have just taken the funds from the wallet to begin with? Wendy (6/25/2017, 4:44:07 PM): This is your case number: 19815235. Me (6/25/2017, 4:44:45 PM): I've taken the case number down. Thank you for that, however my issue is not even close to resolved. Wendy (6/25/2017, 4:44:51 PM): You have to be notified about the charges, we cannot just take the money to pay off the debt amount, you need to agree with the action. Wendy (6/25/2017, 4:45:02 PM): Please let me know if I can provide any other additional support besides this one. Me (6/25/2017, 4:45:12 PM): Isn't that what the funding in the wallet is for? Me (6/25/2017, 4:45:27 PM): For when things are charged to the account? Me (6/25/2017, 4:45:57 PM): And of course I didn't authorize it, because as I stated before (which you keep ignoring) I have no knowledge of said charges. And my information has been compromised. Me (6/25/2017, 4:46:09 PM): Still willing to pay for them, but still have a very large issue with you all. Me (6/25/2017, 4:46:30 PM): Not to mention, you're being kind of rude. Me (6/25/2017, 4:47:06 PM): I have not initiated an end to the conversation, still do not understand your processes, and still have issues with my account. You are supposed to be customer service. Me (6/25/2017, 4:47:20 PM): This is not customer service. Me (6/25/2017, 4:47:47 PM): You collected the money that was owed on the account and are now not willing to assist any further. Me (6/25/2017, 4:48:23 PM): How do I reach your supervisor Wendy? Me (6/25/2017, 4:48:38 PM): I would very much like to share this chat transcript with them. Wendy (6/25/2017, 4:49:13 PM): Trust me, if we had the chance to do so right away, we would have done so by now and we would have saved you the hassle. Wendy (6/25/2017, 4:49:28 PM): Allow me a moment while I transfer the chat to my supervisor. Me (6/25/2017, 4:49:39 PM): I want a phone number to your supervisor as well. Saul (6/25/2017, 4:53:27 PM): Hello, My name is Saul how may I assist you today? Saul (6/25/2017, 4:53:52 PM): Hello Lindsay , I am the supervisor in charge. I'll be more than happy to work with you and review the situation you are experiencing. Would you be so kind to allow me a moment while I review the conversation you just had with one of my agents? Just make sure to reply back every 2 minutes to confirm our session is still active. Me (6/25/2017, 4:54:09 PM): Hi Saul, that's fine. Go ahead and review the conversation. Saul (6/25/2017, 4:56:33 PM): Thanks for waiting! Saul (6/25/2017, 4:56:42 PM): I am sorry to know that you are going through this situation. We understand this is important for you; therefore, we’d like to try and assist you as much as possible. Me (6/25/2017, 4:57:53 PM): I appreciate the empathy Saul, really I do, and hopefully you can help me to understand where the breakdown in communication and processes occurred. Saul (6/25/2017, 4:58:17 PM): In fact I can see your account has been ban due to debt. Allow me to tell that in case the transaction is cancelled from the bank, this would generate a negative debt in the account as the transaction has been accepted by us. If this is done, then the account would be banned. Me (6/25/2017, 4:58:38 PM): I understand, thanks to your customer service rep, that the security issues are all my fault. But, how it ended up in the state it is in is beyond me. Me (6/25/2017, 4:59:23 PM): Right, we already went over that Saul. Then she tried to get me to purchase a PSN card even though there are funds in my wallet that would have covered the amount in question to begin with. Saul (6/25/2017, 4:59:45 PM): Exactly, we can take the funds on your wallet to re active your account. Me (6/25/2017, 4:59:52 PM): Right... Me (6/25/2017, 4:59:54 PM): I understand that. Me (6/25/2017, 5:00:49 PM): But, at I explained to her, I don't understand why if there were charges placed on the account to begin with why the amount did not just come out of my wallet to begin with which would not have resulted in any chargebacks and then I could have handled unauthorized charges from there. Me (6/25/2017, 5:01:11 PM): Now, I have a banned account, unauthorized charges, no notification of the account being banned, and security issues on top of all of that. Me (6/25/2017, 5:01:17 PM): My birthdate and password have both been changed. Me (6/25/2017, 5:02:02 PM): And, the icing on the cake, I'm unable to access any of the games that I have already paid for. Saul (6/25/2017, 5:02:11 PM): Oh, in that case you did not have enough finds to make that purchase, this is why the system took your credit from the card. Then you have been refunded for a previous transaction and this is why you have the $9.99 on your wallet. Saul (6/25/2017, 5:02:26 PM): Please keep in mind that there are only two ways that someone can get access to another's SEN account. Either the owner of the SEN account physically inputs their account information onto another's console. Or, an owner shares their account information with another player or site online to share downloaded games, add-ons, maps, etc. Me (6/25/2017, 5:02:34 PM): What i the world was I refunded for then? Saul (6/25/2017, 5:02:43 PM): So the date of birth of any account cannot be changed at all. Me (6/25/2017, 5:03:11 PM): Well, I haven't done any of those things and yet, my birthdate has definitely been changed, as well as my password. Me (6/25/2017, 5:03:35 PM): The only reason I became privy to my birthdate being changed was while I was attempting to reset my password. Saul (6/25/2017, 5:04:47 PM): No, sorry, that information cannot be changed at all. So know we will submit your request in order to get this account unban. Then you can update your password and get access to all games you actually have on this account. Me (6/25/2017, 5:05:06 PM): Whether it can or not, it has been. Me (6/25/2017, 5:05:28 PM): My birthdate has been the same my entire life Saul; I don't think I suddenly just forgot it. Me (6/25/2017, 5:05:53 PM): Yet, when entered into the verification screen it is telling me that my birthdate is incorrect. Me (6/25/2017, 5:06:37 PM): You never did explain to me what I was being refunded for since that is the new explanation as to why there were funds in my wallet, but they weren't used. Me (6/25/2017, 5:07:42 PM): Wendy stated that you all didn't use the funds because I needed to authorize you to do so. You're saying the funds weren't there, and that's why they weren't used. Saul (6/25/2017, 5:08:04 PM): Sometimes happen that we misstype any digit but the PSn will not let you change this information. You have been charged for one month of PS Plus and then your bank removed the charges for another months of this same subscription. Me (6/25/2017, 5:08:43 PM): Okay, so then there were two unauthorized charges to begin with? Me (6/25/2017, 5:09:34 PM): I can appreciate you wanting to lean toward human error as the reason for the birthdate issue, however I have had to reset my password in the past and I didn't seem to have that issue then. Saul (6/25/2017, 5:12:15 PM): If they were unauthorized charges we are submitting the unban request and you will get this account activated. Once you get the email from our specialists that your account is okay, you can reset the password and access all your games and DLC's. Saul (6/25/2017, 5:12:24 PM): It has been a pleasure to assist you. Please, let me know if is there anything else I can assist you with today? Me (6/25/2017, 5:12:47 PM): You didn't assist me? Me (6/25/2017, 5:13:07 PM): I am still in the same exact situation that I was in when I began the chat with Wendy. Me (6/25/2017, 5:14:14 PM): I didn't get an email notifying me of the ban, how in the world can I expect that I'll actually get an email from your specialists who are supposedly lifting it? Saul (6/25/2017, 5:14:52 PM): We all here have the same policies and have the same information. So there is nothing else we can share or do for you other than escalate this case in order you get this activated. Me (6/25/2017, 5:14:53 PM): You started this conversation by stating that you understood how frustrated I was, but I don't think you do Me (6/25/2017, 5:15:33 PM): I am not so much concerned about the activation portion of this, while that does also frustrate me, I am more concerned with your company's lack of concern for security and quickness to blame the account holder. Saul (6/25/2017, 5:15:51 PM): Once the account is banned we do not send an email notifying this. We require the owner of the account contact us to confirm the ownership of the account. Me (6/25/2017, 5:16:37 PM): What is the phone number for your customer support? Me (6/25/2017, 5:16:51 PM): And do you have an employee ID number? Me (6/25/2017, 5:16:57 PM): I would very much like to report you and Wendy. Me (6/25/2017, 5:18:56 PM): I mentioned the lack of email regarding the ban multiple times during this conversation, and you're just now telling me that you all don't send one. You are quick to dismiss my concerns, and both of you made an attempt to end the chat before I stated that any of my issues have been resolved. Me (6/25/2017, 5:19:22 PM): You're so quick to want to get off of the chat and go on to something else that you have failed to provide any real customer service. Me (6/25/2017, 5:20:08 PM): And since you want off of this chat so badly, if you'll simply provide me with the phone number and your employee ID I will end it for you so that you can get back to more important tasks than assisting customers. Saul (6/25/2017, 5:20:11 PM): We cannot share personal information but here you have this case number for further references: 19815235. There you will get all our information recorded. Saul (6/25/2017, 5:20:21 PM): Also, you can reach Phone support at 1-800-345-7669. The hours of operation are Monday through Friday from 6:00AM to 8:00PM Pacific Time. We are Closed Saturdays and Sundays. Me (6/25/2017, 5:20:41 PM): Well since your phone support is closed Saul, where is your supervisor? Me (6/25/2017, 5:20:49 PM): Or your fraud department? Me (6/25/2017, 5:21:25 PM): Or is the type of thing that consumer affairs has to get involved with you because you all don't actually handle customer issues? Saul (6/25/2017, 5:21:27 PM): Sorry, you have reached the correct department that handles your type of inquiry but I am afraid that due to the reasons we have explained previously we won’t be able to fulfill your request. Saul (6/25/2017, 5:21:31 PM): If you still want to share your feedback I invite you to write us a letter to:

SIE ATTN: Consumer Affairs 2207 Bridgepointe Parkway SAN MATEO, CA 94404 Me (6/25/2017, 5:22:17 PM): What request are you unable to fulfill exactly? I haven't asked you to escalate the lifting of my ban. I have asked you all to look into the situation with my information being changed and why there are unauthorized charges? Saul (6/25/2017, 5:23:17 PM): Exactly, we mentioned the only 2 ways your account can be accessed. Now, you need to wait until this account get activated in order to update your password on file. Me (6/25/2017, 5:23:42 PM): And, I have already explained to you that neither of your two ways are a possibility. Me (6/25/2017, 5:23:54 PM): Plus, you stated that my birthdate cannot be changed in the system, however it most definitely has been. Me (6/25/2017, 5:24:16 PM): Are you not trained to handle situations outside of those two scopes? Me (6/25/2017, 5:24:54 PM): Because if you are not, then I do not have the right department for my situation and I would like the correct department. Saul (6/25/2017, 5:26:47 PM): This is the only and correct department that handles this situations. We shared all information we have available and once again there is part of your personal information that cannot be changed at all. Me (6/25/2017, 5:27:30 PM): Well, unless you are flat out calling me a liar Saul, I am still needing resolution. Me (6/25/2017, 5:27:48 PM): Are you calling me a liar? Saul (6/25/2017, 5:27:58 PM): We are not calling you a liar. We are telling you exactly how things are going here in our system. So we hope you get this fixed as soon as possible and then you update the password to recover access on this account. Saul (6/25/2017, 5:28:00 PM): At the time there are no further options we can recommend nor can we change the outcome after the reasons we have addressed above, may I know if you have further inquiries for us today? Me (6/25/2017, 5:28:11 PM): How am I supposed to fix it? Me (6/25/2017, 5:28:40 PM): You said it cannot be changed, which means after I get access to my account again I won't be able to fix it? Me (6/25/2017, 5:29:08 PM): I want the fraudulent charges addressed. Saul (6/25/2017, 5:29:25 PM): Once the account is active again please take in consideration some tips to protect the account: 1- When you choose your password, make sure it does not match any other passwords you have. Use a unique password for each of your online services in case you use those credentials on a site that is not secure. Me (6/25/2017, 5:29:47 PM): As I previously stated to Wendy- I used lastpass and have randomly generated passwords for a reason. Me (6/25/2017, 5:30:11 PM): Your system that you claim to be absolutely flawless, obviously has some issues. Saul (6/25/2017, 5:30:15 PM): 2- Please combine upper and lower case letters, numbers and/or symbols (e.g. $ or %), and make it as long as possible. 3- Make sure it does not include any of your PSN account details – for example, never set your password to include a similar word or number to your Online ID or another account detail. 4- Never share your account details with anyone – not even your best friend, online or someone saying they work for PlayStation. Me (6/25/2017, 5:30:36 PM): LASTPASS- Randomly generated passwords. Me (6/25/2017, 5:30:39 PM): Good grief. Me (6/25/2017, 5:30:59 PM): The problem is on your end. Me (6/25/2017, 5:31:29 PM): I have had the account for a long long time now, and I have NEVER had an issue with a birthdate, etc. Me (6/25/2017, 5:31:44 PM): I have every email you all have sent me all the way back to 9/13/13. Me (6/25/2017, 5:31:57 PM): There is no indication as to why any off the issues I'm having have occurred. Me (6/25/2017, 5:32:59 PM): I want the transaction numbers for the charges, the dates of the charges, and the date in which information in my account was changed. Me (6/25/2017, 5:33:16 PM): I want the date that the ban on the account went into effect. Me (6/25/2017, 5:33:34 PM): And, the specific attempts you all made at collecting the funds. Saul (6/25/2017, 5:34:48 PM): Sorry, that information cannot be shared due security measures but you will get this available under your transaction history when your account is activated again. Giving you further information in regards how to protect your account here you have these: 5- To avoid unintentionally sharing your account details when you sign in on someone else’s console, make sure to sign out correctly at the end of the session. This option is in [Settings] > [PlayStation Network] > [Sign out]. 6- Enable 2 Step Verification. 2-Step Verification (2SV) adds an extra layer of account security to your PlayStation Network Account by requiring your password and a verification code sent to your mobile phone to login. More info on 2SV can be found in the PS4 2-Step Verification article. More info on 2SV can be found here: https://support.us.playstation.com/articles/en_US/KC_Article/PS4-2-Step-Verification Saul (6/25/2017, 5:35:10 PM): As the last recommendation, please consider enabling password on checkout on your account so every time a transaction is made your password will be required and it won't be complete it without the password. Me (6/25/2017, 5:35:32 PM): I would like to be able to handle any potential identity theft concerns now. It is my information, I would like to have it. Me (6/25/2017, 5:36:17 PM): I will need that information in order to contact both PayPal and the bank. Me (6/25/2017, 5:36:32 PM): And I need it before your ban is lifted so please provide it. Me (6/25/2017, 5:37:33 PM): By the time your ban is lifted tomorrow both institutions will be closed. Me (6/25/2017, 5:38:04 PM): Again, not asking you to lift your ridiculous ban. Just asking that you provide the transaction dates/time/amount and any attempts to collect the funds after that. Saul (6/25/2017, 5:38:35 PM): No, sorry, all we can give you is the amount of the negative balance on this account which is $9.99 and let you know this will be fixed within 24 business hours. Me (6/25/2017, 5:38:46 PM): It's my information. Me (6/25/2017, 5:38:55 PM): Why are you unable to provide me information that belongs to me? Saul (6/25/2017, 5:39:21 PM): All of this is for security reason, you will get that information under your transaction history once the account is unbanned. Me (6/25/2017, 5:39:29 PM): Business hours... so that means it won't be fixed until Tuesday? Saul (6/25/2017, 5:40:33 PM): No, this will be reviewed during tomorrow and Tuesday. So then you will get the password reset email and recover access on this account. Me (6/25/2017, 5:40:51 PM): So, it will not be fixed until Tuesday? Me (6/25/2017, 5:41:29 PM): Per what you just said. Me (6/25/2017, 5:41:57 PM): Reviewed tomorrow and Tuesday, then I will get a password reset email. Me (6/25/2017, 5:42:14 PM): So not even the initial 24 hours I was told before. Me (6/25/2017, 5:42:24 PM): More like 48 hours. Saul (6/25/2017, 5:43:02 PM): No, this will not take more than 24 business hours. Me (6/25/2017, 5:43:10 PM): Business hours... Me (6/25/2017, 5:43:13 PM): That means Tuesday. Me (6/25/2017, 5:44:22 PM): Can you please just confirm that to be correct so that I'm not waiting around tomorrow for an email that is not going to show up until Tuesday? Saul (6/25/2017, 5:44:24 PM): Alright, we hope this get resolved during tomorrow but this could be done until Tuesday as you say. Saul (6/25/2017, 5:45:23 PM): We really apologize for all inconveniences this caused. Besides this, Is there anything else I can assist you with today? Me (6/25/2017, 5:46:00 PM): I want your supervisor. Me (6/25/2017, 5:46:49 PM): Wendy stated 24 hours. Me (6/25/2017, 5:46:52 PM): Not 24 business hours. Me (6/25/2017, 5:48:24 PM): Wendy also asked me for information pertaining to my credit cards. Saul (6/25/2017, 5:48:39 PM): Sorry, you have contacted the right department that handles your request and we are now taking your feedback to improve our services. Me (6/25/2017, 5:48:51 PM): I want your supervisor. You have not been able to assist me. Saul (6/25/2017, 5:49:05 PM): I am giving you 24 business hours because I do not want to give you false expectations. Me (6/25/2017, 5:49:18 PM): You're not taking any feedback. You're simply quoting me out of a book of processes, some of which don't apply to my situation. Me (6/25/2017, 5:49:21 PM): I want a supervisor. Me (6/25/2017, 5:49:29 PM): That is, your supervisor. Me (6/25/2017, 5:50:33 PM): My issues/complaint/account/situation is not resolved. Me (6/25/2017, 5:51:00 PM): I have not initiated an end to this chat. Me (6/25/2017, 5:51:27 PM): I have asked for further assistance with the problems at-hand. You have refused to provide additional assistance, and therefore, I am requesting your supervisor. Me (6/25/2017, 5:52:14 PM): For the record, if you choose to end this chat as you keep attempting to do, you have done so without my agreement and without assisting me. Me (6/25/2017, 5:54:58 PM): Perhaps if you were more concerned with resolving customer issues, and less with your average handle time, we wouldn't still be conversing. Saul (6/25/2017, 5:54:58 PM): We now can transfer this interaction but please keep in mind that even you talk with a different supervisor there is no way we share this information. Saul (6/25/2017, 5:55:40 PM): We have taken your feedback in regards your account issues. Me (6/25/2017, 5:55:42 PM): I asked specifically for your supervisor. Saul (6/25/2017, 5:56:01 PM): Okay, please allow me a moment while I transfer you to my supervisor. Me (6/25/2017, 5:56:31 PM): Allowing you a moment. Saul (6/25/2017, 5:58:24 PM): I am still researching in order to provide you with the best answer, thank you for your continued patience. Me (6/25/2017, 5:58:55 PM): What are you researching? You are supposed to be getting me to your supervisor. Saul (6/25/2017, 5:59:18 PM): Yes, I am waiting for my supervisor to get himself online. Me (6/25/2017, 5:59:44 PM): Then why are you telling me that you're researching for the best answer? Me (6/25/2017, 5:59:55 PM): Are you about to pretend to be your supervisor? Saul (6/25/2017, 6:00:56 PM): No, you will get a different supervisor. Please allow me a moment. Me (6/25/2017, 6:01:26 PM): If you're getting me a different supervisor then I can't imagine what you would have to be researching. Saul (6/25/2017, 6:06:13 PM): Thanks for holding! Me (6/25/2017, 6:07:22 PM): ? Saul (6/25/2017, 6:07:29 PM): My supervisor will take your interaction. Giovanni (6/25/2017, 6:07:41 PM): Hello, My name is Giovanni how may I assist you today? Me (6/25/2017, 6:07:41 PM): Great. Hope you found something useful in that research. Me (6/25/2017, 6:07:48 PM): Hi Giovanni. Me (6/25/2017, 6:07:51 PM): Today I messaged you all regarding an issue with resetting the password on my account. Upon attempting to reset the password, I was informed that birthdate was incorrect. It appears as though the impossible has happened and my birthdate/password have both been changed without my having provided my information to another person or having the same password for multiple online accounts. Upon contacting you all I was informed of the ban on my account, the unauthorized charges that could have been covered by funding in my wallet, and was then asked for my personal information only to have zero resolution. Instead I was blamed for the security issues by both employees that I came in contact with, failed to have my concerns or questions answered, and then both employees made numerous attempts to disconnect the chat without my having agreed that my issues were resolved or that I was done asking questions. To top it all off, I was provided inaccurate and inconsistent information regarding when the ban on my account would actually be lifted so that I could retrieve the information needed to reach out to both Paypal and my bank. Me (6/25/2017, 6:08:59 PM): A simple password reset has turned into a customer service horror story. Me (6/25/2017, 6:09:10 PM): I have been quoted the same information/processes about 10 times thus far. Me (6/25/2017, 6:09:21 PM): I am not incompetent and I do not require information to be repeated to me. Me (6/25/2017, 6:09:58 PM): I also would really appreciate it if you skipped the fake empathy, or generic "we're taking your feedback" responses. Me (6/25/2017, 6:10:12 PM): I have had enough of those thus far, and the lack of sincerity is only infuriating me more. Me (6/25/2017, 6:12:24 PM): Saul said he was researching for the best answer while I was on hold. Has he come up with an answer that doesn't involve quoting me the best ways to secure my account? Me (6/25/2017, 6:12:38 PM): I've heard those at least 5 times now. Giovanni (6/25/2017, 6:12:39 PM): I completely understand and my apologies in regards of any inconveniences that it might have caused you Lindsay, I'll be more than happy to assist you verifying the case with you today. Me (6/25/2017, 6:14:27 PM): Let's start with, were there one or two charges made to my account in the amount of 9.99? Giovanni (6/25/2017, 6:17:10 PM): I'm truly sorry if the response that will be shared with you at this specific moment is similar to the responses that have been given during the interaction I'm afraid that besides having the case escalated for the account t be active Lindsay we won't be able to be very specific in regards of the account. Me (6/25/2017, 6:18:51 PM): I was told on numerous occasions that you all are not able to escalate the account being made active. Me (6/25/2017, 6:19:39 PM): That being said, I am now stuck waiting until either Tuesday or Wednesday to reach out to my financial institutions to ensure that my Playstation account is the only account effected during the time period in question. Me (6/25/2017, 6:20:10 PM): I would imagine, Giovanni, that if you were concerned about someone potentially using your financial information, you would want to get it handled as quickly as possible also. Giovanni (6/25/2017, 6:22:32 PM): I do understand your position in regards of your request, I know as well that it could be frustrating however besides what has been explained and shared during the chat session there isn't any other kind of information that can be provided towards the account being banned. Me (6/25/2017, 6:23:18 PM): You all are not doing so well with responding to questions/statements as a whole. Me (6/25/2017, 6:23:31 PM): Is the account able to be escalated? �� Giovanni (6/25/2017, 6:25:43 PM): Yes, it can be escalated Lindsay.

The case being escalated is what we have advised to you, if we go ahead and escalate the case due to the funds are already available in your PSN account it will only take 1 business day for the account to be activated one more time. Me (6/25/2017, 6:27:09 PM): Wendy stated that as being standard procedure. That is how you all operate for everyone, therefore not an escalation but just following procedure. Me (6/25/2017, 6:27:53 PM): Also, I'm assuming that was the reason behind my being told on numerous occasions that you all cannot escalate the account. Me (6/25/2017, 6:28:06 PM): Perhaps you are using the wrong terminology there? Giovanni (6/25/2017, 6:30:39 PM): My apologies if my wording caused for the session to be confuse, when I use the word escalate I'm only making reference of the process of having the account activated.

The case itself is not handled by us directly, it's handled by a different department of ours being the reason why it take approximately 24 hours. Me (6/25/2017, 6:31:46 PM): Okay, now we are getting somewhere. So, despite Saul repeatedly telling me that you all are the correct department to handle my complaint, you in-fact are not the department handling my case at all. Giovanni (6/25/2017, 6:34:19 PM): Our department is in charge of verifying the account in question, in charge of determining the root of the request to see which options we have to proceed.

Once everything has been collected like in your case that we already have the case ready then the only step to follow is to address the case with the team in charge for it to be activated. Me (6/25/2017, 6:34:47 PM): And what team is that? Me (6/25/2017, 6:36:02 PM): Maybe I should be more specific with my question. What is the title/name of the team in charge of handling activation? Giovanni (6/25/2017, 6:36:36 PM): I'm truly sorry Lindsay, being that an internal team from our company such information cannot be disclosed. Me (6/25/2017, 6:37:11 PM): And what if I do not want anyone that I cannot speak with handling my account information? Me (6/25/2017, 6:37:41 PM): My personal information more specifically. Giovanni (6/25/2017, 6:40:03 PM): PlayStation doesn't disclose any kind of information from a user, we take the security of an account in a very serious way.

According to what I can see going to by the chat session we have also disclosed which are the only ways in specific in which an account information might be shared. Me (6/25/2017, 6:40:46 PM): That does not answer my question. What if I do not want anyone that I cannot speak with accessing/performing actions within my account? Giovanni (6/25/2017, 6:41:44 PM): I'm truly sorry however we cannot make a different kind of exception from our end for the case to be addressed.

The account can only be activated by following the process in specific. Me (6/25/2017, 6:42:25 PM): We have very serious differences in opinion when it comes to the seriousness in which you all take security. If it were a primary concern for you company then my issues/concerns with account security would have been handled much differently. I believe that it is customary when security is a concern to take all concerns into consideration, even if you believe that what the customer is telling you is "impossible". Me (6/25/2017, 6:42:49 PM): I do not want the account to be reactivated then. I do not authorize payment outside of your department. Me (6/25/2017, 6:43:34 PM): I do not give permission for anyone that I am unable to speak with to handle my personal information, account information, address, email address, passwords, or financial information. Me (6/25/2017, 6:44:37 PM): I believe that the security issues within my account that you all refuse to address, only point blame at me for, are an internal issue that you all are attempting to cover up, hence your unwillingness to treat them as a concern. Giovanni (6/25/2017, 6:47:07 PM): Being that the case, our support channel is available to assist you in any concern you might have.

We aren't able to address the case in a different way I'm afraid, my humblest suggestion at this time will be for you to contact us back if you'll like to have the account activated and we'll be more than glad to assist you with it. Me (6/25/2017, 6:47:55 PM): Just to confirm, you will not be collecting payment from my Playstation Wallet at this time? Giovanni (6/25/2017, 6:50:04 PM): No that won't hap[pen due to the case can only be addressed if we have your authorization otherwise as you confirmed the account will remain as banned. Me (6/25/2017, 6:50:24 PM): Thank you.

#sony #playstation #customer service #security #fraud #scammers

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singhsophia68 · 6 years ago

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suzanneshannon · 6 years ago

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45 Web Tools To Master The Internet (Sponsored)

A big part of our daily jobs is accomplished with much ease and efficiency by using different web tools and services. There is no doubt that for any type of need there is a great solution that is doing its job.

In this article, we are reviewed on short 45 web tools and services that will help you master the internet. You will find a professional invoicing solution for freelancers, the best 24 x 7 support for WordPress themes, plugins and errors, the most popular WordPress analytics plugins, WordPress themes, plugins, website builders and much more. Pretty much everything you need online is reviewed in this article.

Let’s begin.

Freelance Invoice

Bonsai is the most popular, professional and complete suite of software dedicated to freelancers, numbering over 100,000 happy users. Use it to automate invoices (generate them from any proposal, timesheet or contract), to automate reminders (Don’t waste time following up with clients: Bonsai automates this for you. It’s like having your own personal payments team 24/7. They also optimize the reminders so we reach out at the right time of the day.), to accept payment your way (Get paid via credit card, bank transfer (ACH), PayPal and bitcoin. Enjoy secure transactions, competitive rates, and quick payouts.) and much more.

Freelancers using Bonsai say that they are getting paid much faster with this solution, saving lots of time and getting peace of mind.

Try Bonsai for free.

WordPress Support

WordPress is by the most popular platform to build all kind of websites: blogs, shops, portfolios and more, being loaded with millions of free and premium themes and plugins. It is extremely flexible and everybody can contribute to making it better.

24×7 WP Support is the most popular, professional and quick service dedicated to the WordPress community. They handle everything is related to WordPress: all types of issues will be solved in a matter of minutes (speed and performance; internal server error 500; database connection errors, password reset, they will help you move from another host; and much more), hosting for WordPress ( they have a brilliantly managed WordPress hosting which is extremely fast and that starts at $1/month), website development and SEO for WordPress, an all in one WordPress website package and even WordPress training.

Every moment from day you can quickly have a professional engineer fix your issue, whatever the problem is. The staff knows perfectly the WordPress platform and it is super friendly.

Get in touch with 24×7 WP Support nonstop, via phone or chat, and let the experts handle your WordPress website. Everything you need can be easily done with their help, give it a try.

MonsterInsights

With over 2 million professionals using MonsterInsights to grow their online business, this is the most powerful and popular WordPress analytics plugin on the market.

Among the most important features, there is the universal tracking (setup universal website tracking across devices and campaigns with just a few clicks and without any code, Google Analytics Dashboard (see your website analytics report right inside your WordPress dashboard with actionable insights), real-time stats, enhanced e-commerce tracking and much more.

Start using MonsterInsights and find out exactly how people find and use your website.

Polypane.rocks

Polypane is the first and most powerful browser made for creators, not consumers. This browser increases your productivity and the quality of your output, with features that help you design and develop higher quality and responsive websites faster than ever before. It is used with great success (building high-quality websites takes half of the time it normally takes) by agencies, solo developers, UI/UX designers, and QA engineers.

Start a free 14-day free trial and see the full version of Polypane in action.

Fire Checkout

Fire Checkout is a brilliant Magento product that will help the checkout process faster, everything will happen in 1 step, not 6 as it is right now as default.

It is loaded with 4 unique designs, 9 extensions included and great support.

The installation is free for the FireCheckout extension.

Codester

Codester is a popular and complete marketplace for designers and developers, filled with thousands of awesome items. Here you can find thousands of premium PHP scripts, app templates, themes, plugins, apps and much more.

Browse it and pick what you need.

MobiLoud

If you run a successful news site – developing a high-quality native app will boost your traffic, engagement and revenue.

MobiLoud is the best way to transform your WordPress site into a custom native app without the expense, time and hassle of traditional development.

Their apps are lightning-fast, beautifully designed, and packed with all the features you need to grow – like push notifications, subscriptions, ad platform integrations and the ability to use your existing plugins.

MobiLoud is a full service. You don’t need to touch a line of code, you’ll have a test version ready within a week, and they handle all future maintenance.

Total Theme

Total is an excellent WordPress theme that is packed with tons of good stuff. You will get over 40 sample demos that can be installed with one click, a super easy to use drag and drop builder, over 50 custom modules that make it even easier to create unique pages, and much more.

Mobirise Website Builder

Mobirise is the most popular and powerful offline website builder in 2019, being a great way to build responsive and gorgeous websites in a matter of minutes. You will have over 2,000 awesome website templates at your disposal, a drag-and-drop builder (zero coding needed to build your website), sliders, galleries, forms, popups, icons, and much more.

Anyone can now design a unique, professional and fully functional website in minutes with Mobirise.

Astra Theme – Elementor Template Library

Astra created over 100 free and premium Elementor templates that look great on any device and which will help you stand out of the crowd. All these designs were made having in mind the customer and website visitor experience, helping you get better conversions.

Browse this collection and pick what you need.

Rank Math SEO

Rank Math is the fastest and most efficient WordPress SEO plugin on the market. After a few steps installation and configuration, Rank Math will put your website SEO on auto-pilot, getting things done for you in no time. Websites that are using this solution are ranking higher on Google, give it a try.

WP Review Plugin

Looking to review services, products, places or whatever else, on your WordPress website? WP Review is the best plugin on the market, blowing away any other review plugin by a huge margin.

It comes with 16-premade templates, multiple rating systems, user comment rating and much more.

Download it now and start to use it.

Designmodo

Designmodo is a popular name among designers and developers. They have several products: Postcards (email template builder), Slides (static website templates generator), Startup (create a website with the Bootstrap builder) and others.

Check it, their products are excellent.

Landing

Landing is a free Bootstrap one-page page that works great for any type of product or service. It is built with the latest technology such as HTML5, CSS3, jQuery, and SaaS.

Sell your items via Landing, it is free to use.

AdminLTE Bootstrap Admin Dashboard Template

AdminLTE is the best open source admin dashboard and control panel, built on Bootstrap. It has a responsive design, it is loaded with 6 skins, over 18 plugins and an additional 3 custom made plugins just for AdminLTE.

ServicesLanding – Bootstrap Landing Page Template

ServicesLanding is a brilliant landing page which is loaded with tons of features and options, looking great on any device, and being a top choice for products or services that sell in big numbers.

The landing page is lightning fast, being a pleasure for your customers to browse it.

Start use ServicesLanding for free.

WhatFontIs

With a database of over 550,000 free and commercial fonts, a powerful AI system and a lightning-fast interface, WhatFontIs represents the best way to quickly identify a font from an image in 40 seconds and 3 easy steps.

Try it.

Easy HTML5 Video Converter

Using EasyHTML5, anyone can convert any video to HTML5, in a matter of minutes, without having any special skills or previous experience. It supports over 300 video formats and your video will play excellent in all browsers and devices.

Download it for free.

WordPress to WIX migration service

WordPressToWix.PRO ensures an easy, quick, comfortable and effective process of moving WordPress websites to Wix platform. This is the full-scale migration service, which has distinguished itself as a reliable and professional platform for hassle-free website transfer. The service employs a skilled team of website developers, who are ready to complete the projects of any complexity level with minimum time and effort investment.

WrapPixel

WrapPixel is offering a Mega Bundle which is loaded with tons of Premium Bootstrap Admin Templates: 45 unique dashboards, 11 admins templates, 130 customized plugins, 6,500 UI components & pages, 3,000 premium font icons, and much more.

You will get 1-year premium support, free lifetime updates and feature-rich template. All of that for $79.

Fortune Creations

FortuneCreations is a very well known and appreciated WordPress theme developer which is having over 18,000 customers from all over the world. They create free and premium WordPress themes that look great on all devices, being fully responsive, and which are loaded with the latest technologies and features.

Browse themes and pick what you need.

Freelance Time Tracker

Bonsai created several products dedicated to freelancing, being a top choice for ten of thousands of freelancers. One of their awesome products is the time tracking. Use to track time with 1-click, to centralize timesheets, for automating invoicing (Get paid faster by automating your invoicing from your timesheets. Select your unbilled hours and send your invoice in a jiffy.) and much more.

Start for free.

Newsletter templates

Looking to great highly converting email newsletters? MailMunch will put at your disposal the best drag-and-drop builder on the market, the best newsletter templates that look great on all devices, and tons of features and options that will make your life super easy.

Get more conversions and immediately grab attention with this great email content builder.

Email template builder

Unlayer is the most popular email editor and page builder for SaaS that will let your website visitors to create highly engaging emails using a drag-and-drop builder in a matter of minutes. It comes loaded with gorgeous templates to start with, and tons of features and options that will make your newsletters stand out of the crowd.

See how it works and sign up.

Logaster Online Logo Builder

Looking to get a gorgeous logo design in 60 seconds or less? Logaster will help you get a unique design in a few steps. You write down your business name, you add a slogan if needed, and right after the platform will show you hundreds of gorgeous designs to choose from.

Try it.

Fotor Online Photo Editor and Design Maker

Powerful, user-friendly and globally accessible, Fotor is an online photo editing suite, utilizing exclusive technology to bring an unprecedented level of editing control to anyone and everyone. While the ‘collage’ and ‘edit’ features are already enjoyed by millions of users, daily, the new ‘design’ feature gives the common user the ability to design any form of graphics and cover, limited only by imagination.

Content Snare

Content Snare will help you get content from your customers, saving you tons of times. There are only a couple of steps you need to do, putting the platform on auto-pilot. Create “requests” with all the pieces of information you need from the client. Use our built-in templates or create your own. Specify a due date and a follow-up schedule. Let Content Snare do all the client chasing instead of wasting your precious time. Specify a due date and a follow-up schedule. Content Snare will notify you when something is ready for approval. Lock it in, or request changes before checking it off.t Content Snare do all the client chasing instead of wasting your precious time.

It works excellent and it is very effective, start your free 14-day trial today.

Mockuuups Studio – Mockup Generator

Mockuuups is a brilliant drag-and-drop tool for creating beautiful app previews or any marketing materials. Easily insert your screenshot into digital mockups for free. No special skills needed or previous experience.

Give it a try.

Real-time collaboration

Use Taskade as your team workspace to organize ideas, manage tasks, and get work done. Taskade is designed as a remote workspace for distributed teams and it works awesome.

Start by creating a workspace and add your team members. From there you can work together, assign tasks to team members, and chat live alongside your projects.

Sign-up for free.

HelpJet – Knowledge Base Software

More sales usually mean hiring more support staff. With HelpJet you can heavily improve sales while keeping your existing support. How is that possible? Very simple. Using this solution, you will implement a knowledge base that will help your customers to find answers in a matter of seconds, without sending you emails or calling you.

WikiPress – WordPress Wiki Theme

WikiPress is the most powerful and simple to use WordPress Wiki theme on the market, being used by thousands of people with great success. It is loaded with useful features like powerful front-end Wiki creation (The power of the WordPress visual editor, from the front-end of your website. Create and edit visually appealing articles with ease.), front end Wiki management (Add, edit & delete wiki pages without having to visit the WordPress admin panel.) and much more.

View the demo.

Wokiee – Multipurpose Shopify Theme

Wokiee is the most complete multipurpose Shopify theme on the market, being a powerful design tool loaded with unlimited layouts for homepage, various layout options for shop pages and products pages, and much more.

The theme looks great on all devices, loads extremely fast and it is packed with tons of features and options.

Shella – Ultimate Fast Responsive Shopify theme

Shella is a premium and responsive fashion Shopify theme which is loaded with over 75 predesigned pages, a mega menu, product swatches, collection filter and many others.

It is ready for drop shipping, working excellent with all the major players in the industry.

Check it.

Free Invoice Templates

InvoiceBerry is a top choice for small and medium companies, and for freelancers, looking for a reliable invoicing software that is fast, easy to use and it is packed with lots of features and options. Use it to create and send fully customized invoices in 60 seconds or less, to track expenses and payments, to create reports and much more.

GoodieWebsite

Goodie is a professional web development service which works great for designers looking for a reliable web developer partner, for business owners looking to amplify their online presence, for simple WordPress websites and much more.

Discuss with Goodie your next project.

RumbleTalk

RumbleTalk is a stylish chat platform for websites, live chat events and community discussions. Let your audience, team and users chat together to boost your website engagement.

Get a free chat now.

Opinion Stage Quiz Maker

With Opinion Stage, anybody can create highly converting quizzes that people will love to complete and share. You will find gorgeous quiz templates in different layouts (standard, thumbnail quiz and image quiz) and a powerful drag and drop editor that will help you fully customize them.

Start creating your engaging quizzes with OpinionStage.

WordPress Page Speed Optimization Service

SteadyWP is a professional WordPress page speed optimization service that will cut your loading page speed and create a unique website visitors experience. Websites that load fast are generating more leads and are better converting.

Contact them and let experts handle your WordPress website.

uLanding

uLanding is a one-page site builder offering a wide range of professional tools and integrations like A/B testing, drag’n’drop capabilities, Google Analytics, MailChimp, etc. The service perfectly suits not only marketers but also newbies people who want to create an effective budget-oriented landing page in a short time.

Shopify live chat app

Gorgias is a customer support helpdesk specially designed for Shopify stores that will help you manage your customer support in one place. Customers contact you on multiple channels. With Gorgias, all your customer communication is in one place. All their conversation history is there. Simple.

Start a free trial and see Gorgias in action.

uCoz

uCoz is a website builder with an integrated CMS. It has a large toolset and gives total freedom in designing a site. With uCoz, you can build various websites, blogs, forums, online shops and more. Users also can tweak HTML, CSS, PHP, and JS. To enjoy all the advantages of the service try it out today, free!

WebDataStats

WebDataStats is a modern CMS checker that provides endless opportunities for marketers, SEO specialists, webmasters, and analytical agencies. The service can detect even little-known CMS, and the information is regularly updated. Besides, users can get sites categorized by topic, collect data from the site database, see the CMS migration dynamics and more. Try it out now, absolutely free!

MM Thomas Blog

MMThomasBlog.com specializes in reviewing the most popular and trusted website builders to provide users with unbiased recommendations on picking the most worthy tools. This is the top notch destination for newbies and web design pros, who are looking for a quality web building service that will come up to their individual web development needs and expectations.

Jacqueline – Spa & Massage Salon Theme

Jacqueline is a fully responsive and 100% editable WordPress theme apt for a range of spa salon and beauty centers. The theme is fully compatible with WordPress 5.0 and Gutenberg editor. It also works flawlessly with a number of popular WordPress extensions, including WPBakery Page Builder and WooCommerce. It’s fully compatible with the Booked Appointment plugin, which provides your customers with a quick and easy way to plan their future visits to your spa center.

LogoAI

LogoAI is the most popular logo design platform on the market that will help you get a unique and professional logo design in 60 seconds or less. Write down your company name and right after the platform will show you hundreds of gorgeous logo designs to choose from.

It is very effective and simple to use.

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