#Telecom Technician App

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mobile service management

Installation and commissioning of Network Infrastructure

Deploying new network infrastructure like fiber optic cables, base stations, and switching centers can be a complex and time-consuming process. But Etaprise Field Service Management (FSM) software can significantly streamline and optimize this process, leading to faster deployments, improved accuracy, and increased efficiency. 

By leveraging Etaprise FSM software, telcos can transform the installation and commissioning of network infrastructure from a complex logistical challenge into a streamlined and efficient process, ultimately leading to faster service delivery, improved customer satisfaction, and cost savings. Here is how.

Planning and Scheduling:

Efficient work order management: Etaprise FSM software creates and tracks work orders, ensuring technicians have the right tasks, equipment, and materials assigned to them.

Optimized scheduling: Algorithms consider technician skill sets, location, and workload, minimizing travel time and maximizing resource utilization.

Real-time updates: Changes in plans or delays are instantly communicated to all stakeholders, ensuring everyone is on the same page.

Improved Field Operations:

Mobile access to work orders and documentation: Technicians have instant access to all necessary information on their mobile devices, eliminating paper-based processes and reducing errors.

Digital checklists and procedures: Etaprise FSM software guides technicians through installation and commissioning steps with step-by-step checklists, ensuring consistency and accuracy.

Automated reporting and data capture: Data on progress, equipment usage, and potential issues is automatically collected for reporting and analysis.

Enhanced Collaboration and Communication:

Real-time communication with supervisors: Technicians can easily report progress, request assistance, and share updates with supervisors in real-time.

Improved customer communication: Customers can track technician arrival times and receive updates on the installation progress through self-service portals and notifications.

Streamlined knowledge sharing: Etaprise FSM platforms can integrate with knowledge bases and training materials, enabling technicians to easily access relevant information and best practices.

We’re here to help

Call us at:

+1 669 777 5279

Email us:

info@etaprise.com

[fieldez]

Revolutionizing Field Operations with FieldEZ’s Field Service Management Software

In today’s fast-paced business environment, organizations across industries rely heavily on efficient field operations to deliver exceptional customer service and streamline internal processes. FieldEZ Technologies stands at the forefront of this transformation with its cutting-edge field service management software. By offering powerful, scalable solutions like ServiceEZ, SalesEZ, and RetailEZ, FieldEZ empowers companies to optimize their service delivery, increase workforce productivity, and gain real-time visibility into field operations.

What is Field Service Management Software?

Field service management software (FSM) is a digital solution that helps businesses manage their field operations efficiently. From scheduling and dispatching to tracking, invoicing, and reporting, FSM software automates tasks that were once manual and error-prone. It is especially valuable for industries like telecom, healthcare, energy, home services, and manufacturing, where timely service delivery is essential.

FieldEZ’s FSM software goes beyond basic automation — it integrates advanced features such as GPS-based tracking, dynamic scheduling, digital forms, and real-time analytics, ensuring field technicians are always connected and informed.

Why Choose FieldEZ?

FieldEZ Technologies has developed a comprehensive ecosystem tailored for businesses with mobile workforces. Their product suite — ServiceEZ, SalesEZ, and RetailEZ — caters to various operational needs:

ServiceEZ focuses on maintenance and repair services, making it ideal for organizations looking to implement advanced maintenance management systems.

SalesEZ boosts sales performance by streamlining lead tracking, customer interactions, and reporting.

RetailEZ helps manage retail execution and merchandising activities with precision and ease.

Together, these tools enhance the capabilities of on-ground teams and bring operational transparency to management.

Key Features of FieldEZ’s Service Management Software:

FieldEZ’s service management software is built with user-friendliness and customization in mind. Here are some of the key features:

Smart Scheduling & Dispatch: Assign the right technician to the right job at the right time, reducing delays and boosting customer satisfaction.

Mobile Workforce Management: Real-time visibility into field employee location, job status, and task completion via a user-friendly mobile app.

Work Order Management: Create, assign, track, and close work orders seamlessly, ensuring nothing falls through the cracks.

Inventory & Asset Management: Monitor tools and equipment efficiently, reducing downtime due to unavailability of resources.

Customer Communication Tools: Send automated updates, reminders, and post-service feedback requests directly to customers.

Reports & Dashboards: Gain deep insights into workforce productivity, service quality, and operational efficiency.

Benefits for Businesses:

Implementing a field service management software like FieldEZ’s provides measurable advantages:

Improved Operational Efficiency: Automating workflows and reducing paperwork saves time and resources.

Higher First-Time Fix Rates: With proper scheduling and information access, technicians complete jobs faster and more accurately.

Enhanced Customer Satisfaction: Prompt services, real-time updates, and follow-ups keep customers happy and engaged.

Data-Driven Decisions: Managers can analyze field performance trends and optimize strategies accordingly.

Compliance & Safety: Digital documentation ensures adherence to service protocols and safety regulations.

Scalable Across Industries:

Whether you’re running a small service company or managing a large enterprise, FieldEZ’s solutions are scalable to your needs. Their maintenance management systems and service solutions are designed to adapt across industries like telecom, healthcare, consumer goods, and utilities.

Final Thoughts:

FieldEZ Technologies has redefined how companies manage their mobile workforce. With its intuitive and powerful field service management software, businesses can automate operations, improve service delivery, and stay ahead in an increasingly competitive market. Solutions like ServiceEZ, SalesEZ, and RetailEZ make FieldEZ a reliable partner for organizations aiming for digital transformation in field operations.

[businessnews01]

Upgrade Business Calls with VoIP Features That Work

Every growing firm remembers the moment the legacy phone system finally cried. Lines cracked, callers bounced between desks, and monthly bills mocked the finance team. That pain still stings, but it no longer has to. Modern VoIP features turn yesterday’s frustration into slick customer conversations that fuel sales, service, and morale.

Why the Old Handset Now Holds Growth Back

Traditional PBX hardware locks each extension to a desk, squeezes budgets with maintenance, and offers next-to-zero data on caller behaviour. By contrast, a cloud-first VoIP business phone in Manitoba  removes clunky cabinets, enables staff to answer on any device, and drops predictable subscription costs onto a single clean invoice. Hosted telephony’s built-in mobility means even a snow day cannot silence the switchboard.

Five VoIP Features That Instantly Lift Call Quality

Feature

How It Works

Tangible Business Benefit

Smart IVR & Auto-Attendant

Interactive menus greet callers and route them by need or language

Shorter queues; first-call resolution increases

Call Forwarding & Mobile Apps

Seamless hand-off from desk to smartphone mid-ring

Sales reps stay reachable while travelling

Sales/Power Dialer

Autodials contacts and skips unanswered calls

Up to 200% more live conversations per hour

Call Recording & Analytics

Records every interaction and surfaces trend dashboards

Enables coaching, ensures compliance, and supports process improvements

CRM Click-to-Call Integration

One-click dial from CRM records; logs call notes automatically

Reduces admin time and lets agents focus on selling

Notice the common thread? Each feature strips away wasted seconds, turning ring time into talk time. That momentum shows up quickly on the balance sheet. 

Action Plan for a Smooth Migration

Map call flows – Sketch every queue, ring group, and failover rule.

Audit bandwidth – Ensure symmetrical upload speeds and quality of service tagging.

Prioritise features – Start with IVR and recordings, then layer analytics.

Pilot in one department – Prove uptime under real traffic before full rollout.

Train staff fast – Short video tutorials beat 80-page manuals.

Review quarterly dashboards – Tweak routing as seasonal volume changes.

Following that sequence keeps disruption minimal and engagement high.

Local Edge: Support Close to Home

Choosing a provider rooted in Manitoba matters. Bilingual technicians, field-service response within hours, and knowledge of regional carrier nuances all cut downtime risk. Moreover, provincial data residency and Canadian privacy compliance reassure stakeholders long before the legal need arises.

Professional installers integrate VoIP handsets with existing Cat 6A or fibre backbones, label every run, and leave racks tidy, not tangled. That craftsmanship dovetails perfectly with structured-cabling best practices already trusted by schools, care homes, and national telcos across the Prairies.

The Payoff in Plain Numbers

36% lower total telecom spend, on average, after moving to hosted seats.

5–7 extra calls per agent per hour when predictive dialers replace manual dialing.

Sub-three-minute disaster-recovery spin-up thanks to cloud redundancy.

Every statistic above highlights one constant: the right VoIP business phone in Manitoba deployment pays for itself quickly and continues compounding returns.

Ready to Hear the Difference?

Prospects rarely complain about clear audio, lightning routing, and agents who already have their details on-screen. That experience begins with feature-rich VoIP. Map needs, pick a trusted regional partner, and unlock phone performance that finally matches twenty-first-century ambitions.

Phone calls should work as hard as the people making them. Upgrade once, benefit every single ringing minute afterwards.

[sunny26111]

Small Business Internet in the UAE: How to Choose the Right Connection for Growth

In today’s fast-paced business environment, a reliable internet connection is the lifeline of any small business. Whether you’re running an e-commerce site, managing a boutique agency, or operating a local service business, the quality of your internet can make or break productivity, customer satisfaction, and even sales.

In the UAE—where digital transformation is a national priority—small businesses have access to world-class internet infrastructure. But with so many options on the market, choosing the right internet plan can be overwhelming.

This guide breaks down what you need to know to make a smart, cost-effective decision for your business.

🌐 The Internet Landscape for Small Businesses in the UAE

The UAE boasts some of the fastest and most reliable internet services in the region, driven by major telecom providers like:

Etisalat by e&

du

Both providers offer business-grade internet plans, tailored to different sizes and types of enterprises—from solo entrepreneurs to small teams working out of co-working spaces or commercial offices.

💼 Key Internet Needs for Small Businesses

Before choosing a plan, it’s important to assess your actual needs. Ask yourself:

How many devices and users will be online at the same time?

Do you use cloud-based software (like Google Workspace or Microsoft 365)?

Do you conduct video calls or livestreams?

Do you need secure and stable connections for POS or customer data?

Are you planning to scale in the next 6–12 months?

Based on your answers, your internet solution should provide the following:

Consistent speeds (no throttling during peak hours)

Reliable uptime (minimal outages)

Business-level support (priority customer service)

Security features (firewalls, antivirus, and backup options)

📊 Comparing Internet Plans: Etisalat vs du

Here’s a snapshot of what small business internet packages typically include in the UAE:

🟢 Etisalat Business Internet

Speeds ranging from 100 Mbps to 1 Gbps

Bundled services (email hosting, Microsoft tools, cybersecurity)

24/7 customer support

Optional add-ons like VoIP, cloud PBX, and static IPs

🔵 du Business Internet

Flexible monthly and annual plans

High-speed fiber connectivity

Smart Wi-Fi routers and remote management tools

Affordable packages for startups and freelancers

Many business internet packages also come with value-added features like:

Free domain registration

Professional email accounts

Website builder tools

💡 Tips for Choosing the Right Internet Plan

Don’t Overpay for Speed You Don’t Need

If you’re a solo business owner working from home, 100–250 Mbps may be more than enough.

Larger teams or those using heavy cloud apps may need 500 Mbps or more.

Look for Bundles

Providers often offer discounts when you bundle internet with other services like landlines or cloud storage.

Prioritize Business Support

Business internet packages come with dedicated support lines, which means faster help when you need it most.

Check Coverage

Not all areas of the UAE have the same level of fiber-optic coverage. Always check if your building or neighborhood supports high-speed fiber.

Ask About Flexibility

Some providers offer contract-free or short-term options that are ideal for new businesses or those in shared office spaces.

🛠️ Alternative Options for Remote or Mobile Businesses

If your business doesn’t operate from a fixed location (e.g., event companies, pop-up retailers, or service technicians), you can consider:

4G/5G routers: Portable, high-speed internet using mobile data

Business mobile plans with hotspot capabilities

Satellite internet for remote or rural locations

📈 Final Thoughts: Internet as an Investment

For small businesses in the UAE, internet is more than a utility—it’s a strategic asset. It supports everything from digital marketing and sales to customer service and financial operations.

Choosing the right business internet plan means: ✅ Fewer disruptions ✅ Happier customers ✅ Smoother operations ✅ Better scalability

Take the time to evaluate your options, speak with providers, and choose a package that grows with your business.

[sphereglobal]

 How Telecom BPOs Are Powering Next-Gen Customer Experience in 2025

By Sphere Global Solutions

In today's fast-moving digital world, telecom companies need to do more than just provide connections. Customers expect fast support, personalized service, and easy interactions. Meeting these expectations is not simple, especially when businesses are handling millions of calls, chats, and requests every day. That’s where telecom BPOs (Business Process Outsourcing) step in.

At Sphere Global Solutions, we understand how telecom BPO services are changing the game. In 2025, they are not just about reducing costs anymore. They are becoming the engine behind great customer experiences, faster issue resolutions, and happier clients. Let's take a closer look at how telecom business process outsourcing is transforming the way telecom brands connect with their customers.

1. The Changing Expectations of Customers

Customers today are digital-first. They want answers fast and across different platforms — be it a mobile app, website, WhatsApp, or a call. They also want brands to remember their preferences and respond like a real human, not like a robot.

Telecom BPO transformation is focused on meeting these expectations. By combining technology and human expertise, BPOs now offer:

Omnichannel support

Personalized communication

24/7 availability

With BPO partners like Sphere Global Solutions, telecom companies can provide round-the-clock support without having to build huge internal teams.

2. The Role of AI and Automation in Telecom BPO

In 2025, AI and automation are not just trends. They are essential tools in BPO telecom services. Automation handles repetitive tasks like checking balances, plan upgrades, or scheduling technician visits. AI chatbots and voice bots answer basic queries instantly, allowing human agents to focus on complex issues.

This doesn’t just improve speed. It also:

Reduces human errors

Cuts down on response time

Improves consistency in customer service

For example, Sphere Global Solutions uses intelligent automation in our BPO consulting solutions to help telecom companies reduce average handling time by up to 40%.

3. Smarter Data, Better Decisions

One of the most powerful aspects of telecom BPOs is their ability to gather and analyze customer data. Every call, chat, or email is a chance to learn more about the customer. Advanced analytics help companies:

Understand what customers really want

Predict problems before they happen

Offer personalized solutions

Using data, BPOs like Sphere Global Solutions help telecom brands track customer satisfaction in real time and adapt quickly. This insight is a game-changer.

4. Supporting Telecom Startups and Established Brands

Whether it’s a growing startup or a global telecom provider, outsourcing customer support offers flexibility and scalability. A small team can scale up during peak seasons without the hassle of hiring and training new staff.

Our telecom BPO services offer:

Trained agents with telecom expertise

Scalable operations

Flexible pricing models

Startups benefit from faster setup times, while large companies enjoy cost savings and professional support.

5. Improved Compliance and Data Security

Data privacy laws are getting stricter every year. Telecom companies must handle sensitive data like customer identity, call records, and billing details. At Sphere Global Solutions, our telecom BPO transformation strategy includes robust compliance processes and security systems.

We:

Adhere to global compliance standards (like GDPR)

Train agents on data handling protocols

Use encrypted systems to protect data

This makes us a trusted telecom BPO partner for businesses that prioritize customer trust.

6. Human Touch Matters: The Role of Trained Agents

Even with all the AI in the world, customers still value a kind, helpful human voice when things go wrong. Our telecom BPO agents are not just trained in scripts. They are trained in empathy, problem-solving, and listening.

We:

Hire agents with excellent communication skills

Conduct regular soft-skill and product training

Empower teams with tools to resolve issues faster

This mix of tech + human creates a support experience that feels natural and satisfying.

7. Customized BPO Consulting Solutions for Telecom Needs

Every telecom business is different. Some focus on mobile plans, others on internet services or enterprise solutions. That’s why one-size-fits-all support doesn't work.

Our BPO consulting solutions are fully customizable. We help clients design support flows, agent scripts, feedback systems, and training modules that match their exact needs.

Whether you need:

Multilingual support

Technical helpdesk

Upselling and retention support

Sphere Global Solutions can create the perfect setup.

8. Handling Peak Loads and Emergencies

Festivals, product launches, network outages — these events can flood support centers with sudden traffic. A strong telecom business process outsourcing partner knows how to handle it all.

We offer:

Elastic support teams

Real-time load balancing

Priority escalation protocols

With Sphere Global Solutions, telecom brands can handle any spike in demand without losing quality or speed.

9. Measuring Performance with Smart KPIs

Gone are the days of just tracking the number of calls. Today, we track:

First call resolution rate

Customer satisfaction scores (CSAT)

Net Promoter Score (NPS)

Average handling time (AHT)

We provide detailed performance reports and dashboards, helping telecom companies track how well their support is doing and where it can improve.

10. Future-Proofing with Innovation

Telecom is changing fast. From 5G to IoT to smart homes, the technology is growing, and customer support must grow with it.

Sphere Global Solutions invests in:

Agent training for new technologies

Voice biometrics for secure support

Smart IVRs and self-service tools

We help clients stay ahead of the curve, ready for whatever comes next.

Final Thoughts

Customer experience in telecom is no longer just about solving problems. It's about building relationships, creating trust, and offering value at every step.

Telecom BPO providers like Sphere Global Solutions are not just support centers. We are strategic partners helping telecom companies grow, adapt, and succeed in a digital-first world.

If you're a telecom company looking to take your customer experience to the next level, let's talk.

Contact Sphere Global Solutions today for customized Telecom BPO Services that match your goals.

Frequently Asked Questions (FAQs)

Q1: What does a Telecom BPO do? A Telecom BPO handles customer service, technical support, billing queries, and other back-office operations for telecom companies. It helps improve efficiency, reduce costs, and enhance customer experience.

Q2: How is telecom BPO different from regular BPO? Telecom BPO is focused only on the telecom sector. It requires specific knowledge of telecom services, plans, technologies, and customer expectations, which general BPOs may not have.

Q3: Are telecom BPO services only for big companies? No. Telecom BPO services are great for startups, mid-sized firms, and large enterprises. They can scale up or down based on business needs.

Q4: Can a BPO really improve customer satisfaction? Yes. With trained agents, fast resolution times, and personalized support, a telecom BPO like Sphere Global Solutions can improve CSAT and customer loyalty.

Q5: How do I choose the right Telecom BPO partner? Look for a partner with telecom experience, strong security measures, flexible pricing, and a proven track record in delivering high-quality customer service.

[truebylsolutions]

The Key Features to Look for in a Robust Tower Management Platform

The telecommunications industry is evolving rapidly, and with the increasing demand for seamless connectivity, tower operators and telecom infrastructure providers require a robust Tower Management Platform (TMP) to streamline operations. A well-designed Tower Management Platform should not only optimize tower asset management but also ensure efficiency in leasing, maintenance, billing, compliance, and overall network performance.

Key Features to Look for in a Robust Tower Management Platform:

1. Centralized Asset Management

A powerful TMP should offer a centralized repository for all tower-related information, including:

Site location, specifications, and ownership details

Structural integrity and maintenance history

Lease agreements and rental updates

This feature allows tower companies to keep track of all assets in real-time, ensuring better decision-making and resource allocation.

2. Automated Lease and Billing Management

Effective lease management is crucial for tower operators as they deal with multiple tenants, rental agreements, and contract renewals. A robust billing system should include:

Automated invoicing and payment tracking

Lease expiration alerts

Multi-currency and tax compliance

Real-time financial reporting

Automation minimizes errors, ensures on-time payments, and enhances revenue tracking for tower companies.

3. Field Force Management

Managing on-ground technicians efficiently is essential for seamless tower maintenance and operations. A comprehensive Field Force Management feature should include:

Work order management – Assign tasks automatically based on availability and location

Real-time tracking – Monitor field technicians' progress and location

Mobile app integration – Allow field staff to log updates, upload images, and report issues instantly

Automated scheduling – Reduce downtime by optimizing maintenance schedules

With Field Force Management, tower companies can reduce operational inefficiencies, cut costs, and enhance response times.

4. AI and IoT Integration for Predictive Maintenance

Artificial Intelligence (AI) and the Internet of Things (IoT) are revolutionizing tower management by providing predictive analytics and automation. A robust platform should incorporate:

IoT sensors to monitor tower health, power consumption, and environmental conditions

AI-driven predictive analytics to foresee maintenance needs before failures occur

Automated alerts and workflows for preventive maintenance

Remote monitoring to minimize site visits and operational disruptions

By leveraging AI and IoT, tower operators can reduce downtime, cut maintenance costs, and enhance infrastructure reliability.

5. Advanced Reporting and Analytics

A modern TMP should offer powerful data analytics to help tower operators make data-driven decisions. Key functionalities include:

Customizable dashboards with real-time data visualization

Historical data analysis for trend forecasting

Automated report generation for performance tracking and audits

Financial projections and ROI calculations

With data-driven insights, operators can enhance efficiency, reduce costs, and improve service quality.

6. Multi-Stakeholder Collaboration and Access Control

Since multiple stakeholders—such as tower operators, telecom providers, regulators, and maintenance teams—are involved in tower management, a TMP should have:

Role-based access control (RBAC) to ensure data security

Multi-user collaboration tools to enable seamless communication

Cloud-based access for real-time updates from anywhere

This ensures better coordination and transparency between different teams, leading to improved efficiency and faster issue resolution.

7. Integration with ERP and Other Systems

A robust Tower Management Platform should be able to integrate seamlessly with existing enterprise systems, such as:

ERP (Enterprise Resource Planning) solutions for financial and supply chain management

CRM (Customer Relationship Management) systems for better customer interactions

GIS (Geographic Information System) mapping for site visualization

Billing and invoicing platforms

This integration capability enhances workflow automation and reduces manual data entry, thereby improving operational efficiency.

Conclusion

Selecting the right Tower Management Platform is crucial for enhancing operational efficiency, reducing costs, and ensuring seamless infrastructure management. By incorporating centralized asset management, AI and IoT-driven predictive maintenance, field force automation, lease and billing automation, and advanced analytics, telecom tower operators can stay competitive in a rapidly evolving industry.

For tower companies looking to optimize their operations and future-proof their infrastructure, investing in a feature-rich Tower Management Platform is a strategic necessity. With emerging technologies like AI and IoT shaping the industry, the next-generation TMPs will be instrumental in driving efficiency, profitability, and long-term growth.

[trendingreportz]

Field Service Management Market - Forecast(2024 - 2030)

Field Service Management Market Overview

Field Service Management Software Market size is forecast to reach $6.9 billion by 2026, growing at a CAGR of 14.9% during 2021-2026. The growing demand for mobile apps to gain real-time visibility into field operations and the adoption of cloud-based field service management solutions, with increasing time demands and cost-effective solutions will drive the market. The increasing demand for mobility-based solutions to boost field operations, scaling up the activities of field technicians with the assistance of advanced technologies are some of the major drivers for the development of the service management industry. The number of field technicians employed worldwide has already surpassed the 20 million level and is expected to continue to rise over the forecast period. Hence with the increasing number of field service technicians management software such as mobile field service, mobile workforce management, field service automation software for field service software is expected to rise in the forecast period. The category of services is likely to grow even faster than the segment of solutions. Field service management services have a broad range of uses, varying from customer support for products delivery, policy and execution to business needs. Field resources support companies connect legacy systems to modern applications and carry out preparation and deployment research so that consumers can concentrate on their core business. This has created opportunities for vendors to provide services to businesses in different industries and help them deal with challenges when configuring solutions for field service management.

Report Coverage

The report: “Field Service Management Market – Forecast (2021-2026)”, by IndustryARC covers an in-depth analysis of the following segments of the Field Service Management market

By Deployment Type: Cloud, On Premises. By Organization Size: SME, Large Enterprise. By Pricing: One Time Payment, Subscription. By Mobility: Installed, Web Based. By Type: Solution, Services. By Industry: Manufacturing, IT and Telecom, metal and Mining, Energy and Utilities, Healthcare and Life Sciences, Construction and Real estate, Transportation and Logistics and others. By Geography: North America (U.S, Canada, Mexico), South America (Brazil, Argentina and others), Europe (Germany, UK, France, Italy, Spain, Russia and Others), APAC (China, Japan India, SK, Aus and Others), and RoW (Middle east and Africa). 

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Key Takeaways

Increasing the use of mobile devices in several market sectors aid in handling inventories. In the current market situation, inventory management solutions are implemented in several mobile devices to help service organizations exploit data from the field to enhance the preparation and forecasting of their components.

Cloud-based field service management offers companies the ease and versatility to more effectively run their business in the workplace as well as in the sector. Some of the advantages of cloud-base field resources management are; it allows remote access, provides security and data preservation, is paperless, and also delivers information in real time.

In 2018, the manufacturing sector had the largest 24.8 per cent market share. Field service management is a significant investment sector for producers, as they seek to address the need for greater consumer awareness.

North America is expected to account for the Field Service Management Market's largest share. The region comprises developed countries - United States and Canada, and is deemed the most mature country for the use of digital technologies.

Field Service Management Market Segment Analysis – By Deployment Mode

The cloud distribution method is expected to grow faster in this sector at 22.1% through 2026 due to its easy, flexible, inexpensive and scalable characteristics, as it is quickly implemented by different companies. The cost of installing cloud-based field service management tools is however smaller than on-site applications. It also provides the highest level of security and reliability of the tests. As the installation costs for cloud-based field service management solutions are smaller than the on-site solutions, they face higher adoption. 

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Field Service Management Market Segment Analysis – By Vertical Outlook

The manufacturing sector dominated the global market in 2020 at 26.5% on the basis of vertical production, and is expected to rise in the forecast period. Field service approaches enable manufacturing companies to reliable, productive and error-free their business operations. This helps companies to increase the quality of their products and services to help reduce the time, effort and cost of producing products and service delivery. The rapid growth in small and medium-sized company adoption of these solutions is projected to further fuel market growth over the forecast period. Field service management is an important investment sector for manufacturers as they try to adapt to the customer-centered market. Manufacturers are planning to buy, update or boost their service delivery applications in the coming year and field service management systems are one of the key components of service delivery.

Field Service Management Market Segment Analysis – By Geography

Field Service Management technology market is dominated by North America, North America has the largest market share with 36.8% in 2020, as the country is a major hub for technological innovation and an early adopter of new technologies. Organizations in the area are focused on providing consumers with the best-in-class facilities, ensuring that their field technicians access the right information and tools at the right time to solve consumer problems. Higher internet penetration, communication devices, and mobile phones also significantly changed consumer preferences purchasing behavior. Organizations implement creative field service management systems to satisfy customer needs. The participation of major players in the region often fosters competition and appreciation of the benefits gained through the implementation of field service management solutions.

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Field Service Management Market Drivers

Increase development and digitalization transition in the field services industry

Field service providers are evolving from conventional solutions to modernization of their business processes. Due to changes in customer requirements, field service organizations are gradually incorporating technology and digitalization into field service activities. Automation allows workers boost their productivity and best serve their customers. This allows them to adapt to changing field operator requirements throughout the day, eradicating unproductive tasks and saving time. Accordingly, companies realize the need to simplify field service management systems, increasing market demand. Product retailers are aggressively seeking to improve their products through the use of advanced technologies like AI.

Increased accessibility demands for real-time exposure

It was almost impossible to run a field service company remotely a decade ago. Nowadays, smartphones and tablets make this a reality. The real-time tracking of the progress of field service technicians not only encourages the immediate deployment of the closest technician to solve a problem, but also empowers such technicians with the necessary information to solve the problem of the consumer at the first encounter. Technicians may restore a system remotely or update new software without having to visit the site utilizing field service management technologies enabled by mobility. At the edge of the client, real-time insight into the activity of the technician provides certainty of assistance arriving at the expected time. The introduction of field service technologies powered by connectivity thus lets service organizations make better business decisions, gain better control of field operations and provide timely services to customers.

Field Service Management Market Challenges

Safety concerns pertaining to data security

It is very difficult for field service organizations to select the right approach from the pool of alternatives that can meet their particular business needs and thus stay professional in an extremely complex and highly competitive setting. There is no clear way of determining a field service solution's strengths or operation quality. Organizations are very cautious of their results, as data loss may cost the company a considerable amount and can tarnish the organization's brand image. Therefore, if the approach applied failed to address any of the criteria, it would impact the day-to-day field operations of businesses and the efficiency of their employees, which could contribute to further capital losses.

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Field Service Management Market Landscape

Technology launches, acquisitions, and R&D activities are key strategies adopted by players in the Field Service Management market. In 2020, the market of Field Service Management market has been consolidated by the top players - Oracle (US); Microsoft (US); IFS (Sweden); ClickSoftware (US); ServiceMax (US); Astea (US); Comarch (Poland); SAP (Germany); Salesforce (US); Trimble (US); Infor (US); OverIT (Italy); ServicePower (US); FieldAware (US); GEOCONCEPT (France); FieldEZ (India), Zinier (US), Glidesys Technologies, SAS Institute, Teradata, Tibco, Adobe, Cisco, IBM, Sisense, Astea, Comarch

Launches/Acquisitions

Oracle launched Oracle Service Logistics Cloud in March 2019, an end-to-end system that puts together customer experience, field service, and supply chain processes within a single comprehensive cloud solution. This product launch would allow companies to improve field service operations and provide customer experience seamlessly.

IFS released a new version 6.0 of IFS Field Service Management in February 2019 to help its customers exploit their new capabilities. This new product update includes major improvements, such as a framework for improving preparation and scheduling, module for customer engagement and a new user interface.

[govindhtech]

Research Google Cloud Generative AI

Using Google Cloud generative AI to change telecom

Communications service providers are transforming their clouds with generative AI. Despite its early stages, nascent AI in telecommunications is showing potential. Google Cloud has been expanding and improving its foundation models to democratise gen AI usage by simplifying model building, improving response reliability, and integrating with enterprise systems.

While developing a variety of applications, CSPs have been creative and begun using some of them in production. This blog discusses Google Cloud’s gen AI advances and how they benefit CSPs, as well as high-level architectures for typical gen AI applications.

A portfolio for gen AI-centric enterprise development needs

Google Cloud has fundamental models for processing and creating text, code, and images:

Through APIs or Generative AI Studio, AI practitioners can control the model utilised or the length of text segments provided to the model. Developers without AI experience can utilise Vertex AI to automate integration and configuration procedures for gen AI development. Developers can use Google Cloud’s Vertex AI Search to parse large documents and accelerate high-value intelligent app development and deployment. Check out our Next ’23 gen AI sessions for our latest advances.

CSP-gen AI use case growth

As we help our customers with gen AI, we’ve observed many CSP-specific applications in domains like:

Net operations,

Staff expertise,

Keep customers and increase ARPU.

Generation AI is being rapidly adopted by CSPs to summarise, categorise, or identify text sentiments, generate email or web content, and answer questions by extracting information from large corpora of documents using foundation models or products like Vertex AI Search and Conversation. These solutions boost staff productivity, creativity, and customer satisfaction.

Let’s examine three CSP applications’ high-level architectures for other applications

Root cause investigation for network outages using Vertex AI Search

Logs, vendor documents, trouble tickets, and resolutions are needed to determine network failure causes. Vertex AI Search lets CSPs construct a chatbot that can collect relevant data from organised and unstructured data and speed up human engineer cause identification.

The implementation design above shows how easy this app is to deploy. A chatbot ready for testing can load and index thousands of documents in hours with a few clicks.

CSPs have developed chatbots in numerous fields using the aforesaid design. Vodafone is testing Vertex AI Search. Vodafone Voice and Roaming Services has approximately 10,000 contracts with other telecoms companies globally in various formats, making it difficult for employees to find.

Vodafone Voice and Roaming Services CEO Sherif Bakir remarked, “We are building an intelligent assistant to securely and quickly search contracts.” Vodafone uses Vertex AI Search. “Generative AI speeds up processes, improving productivity and efficiency.”

Employee empowerment through information and automation

Google Cloud’s Contact Centre AI (CCAI) has improved customer satisfaction, efficiency, and call centre expenses for CSPs worldwide. Dialogflow CX from CCAI lets users and virtual agents create complicated interaction flows.

CCAI Agent Assist can also offer smart replies to human agents that can be customised for the organisation. It delivers customisable audio and chat summaries and analyses caller sentiment to infer emotional intent.

CSPs can now use Vertex AI Search and Conversation and gen AI capabilities in Dialogflow to create flows that access unstructured and structured data and trigger webhooks to schedule maintenance or technician visits. Complex Dialogflow processes can be generated from natural language specifications.

Growing capabilities are changing how CSPs provide excellent customer assistance. Michel Richer, Bell’s Vice President of Data Engineering and Artificial Intelligence, says, “Bell is excited to explore generative AI and its applications across personalization, marketing, and customer service.” We look forward to building on our conversational analytics work from the past few years, with CCAI as a key driver for customer experience enhancement.

Bell believes generative AI will transform and looks forward to creating and cooperating with Google Cloud.

Google Telecom Subscriber Insights, PaLM, and Imagen help retain consumers and raise ARPU.

Google Cloud’s Telecom Subscriber Insights analyses customer data from several sources to assist CSPs find products and services that boost ARPU. Vertex AI will enable a chatbot to enhance sales and targeted offers while interacting with customers naturally. Targeted offerings boost customer engagement and lower attrition.

Google Cloud and its partners help CSPs profit from smart consumer data platforms. CSPs can now generate rich material with text, photos, and video for their sales campaigns (such as 5G-based home internet service) in minutes using simple and effective suggestions, improving speed and efficacy. Location, buying history, and current attitudes could be used to customise client messages.

From text prompts, Imagen may create photo-realistic or watercolour graphics in high quality. A new Imagen tuning method, Style Tuning, allows CSPs to create images that match their brand guidelines or contain their unique items or designs using a minimum amount of reference images.

Similar few-shot text model tuning could be done to match a CSP’s corporate style. Google DeepMind SynthID also uses cutting-edge technology to implant a watermark directly into pixel images, making them undetectable to the human eye and hard to tamper with.

Benefiting while controlling risks

We have evaluated Google Cloud’s enterprise-ready gen AI capabilities in our product portfolio and are impressed by CSPs’ high-value use cases. As we adopt and use advanced AI technologies, Google Cloud will include robust guard rails to address accuracy, privacy and security, regulatory compliance, and intellectual property infringement threats.

This blog should encourage your own AI adventure! Many fundamental models, Vertex AI Search and Conversation, and Telecom Subscriber Insights are available to all Google Cloud customers. Discover how Google Cloud is helping CSPs transform their clouds here.

[gcsolutions]

Telecom sector: How to make learning more systematic & engaged using Corporate Learning Platform

With the development of 5G & next generation smart phone technology, the telecommunication industry is evolving at a rapid pace. The global telecom services market size was valued at USD 1,657.7 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 5.4% from 2021 to 2028 (Grandviewresearch.com, 2021).

The soaring popularity of mobile phones among different generations and large number of app-based services delivered through the mobile platform has been the greatest game-changer in the industry.

In the post COVID 19 situation, the demand for high-speed internet has increased with offices, schools and others operating their daily routine online. In 2020, the mobile data services segment held the largest share of nearly 33.0% and is expected to exhibit a significant CAGR from 2021 to 2028 (Grandviewresearch.com, 2021).

For Telecom sector, strength is in numbers – there is a huge customer base to handle, which needs a matching ratio of workforce to provide support. The training of this huge number of workforces can be quite challenging to manage but unavoidable because telecom is also a very competitive market. From onboarding to continuous employee training on changing product offerings, service parameters, and technological advances is crucial in this industry. With constantly growing workforce you would need a corporate learning platform to manage the process seamlessly and help in achieving the learning targets faster which in turn shall provide the competitive edge to your employees.

How a Corporate Learning Platform can make learning more engaging?

Online or offline learning infrastructure basically serves two purposes. On one hand it creates a robust system for the learners to seamlessly participate in their regular learning process. On the other hand, it must be an engaging system which will ensure continued learner participation. Huge manpower in the Telecom industry also signifies high rate of attrition, third-party enrolled employees, and lower engagement. An extended enterprise learning management system is known to automate the user management of this extended workforce which includes sales representatives, external distribution partners, franchises, service technicians, customer support executives etc. Let us discuss how the system can also keep your employees interested in their learning solving the challenges of attrition and lack of engagement.

Gamified Learning Experience

A gamified LMS with interactive features can be beneficial for your extended workforce to encourage them learn newer concepts quickly. This can be achieved by implementation at an individual level or in a group. The LMS allows you to create a healthy competitive environment with individual scores displayed on a leaderboard to boost learner engagement through scores & badges.

AI powered Content Library

The use of OTT platforms has increased post COVID19 and some of these apps are extremely innovative in terms of the content categorization and recommendation that they present to their viewers. On similar lines, LMS can provide recommendation of video-based learning nuggets for quick consumption & greater retention for the learners. These nuggets are very beneficial to the sales & customer support team as it serves as point-of-sale support.

Mobile App support for extended workforce

Collectively, the human population spends more than 60% of their time on their mobile devices. This makes the mobile phone a perfect device for learning and the mobile app variant of the LMS provides the learning on-the-go. This helps learners utilize their off hours to as it provides both online & offline learning accessibility.

Social Learning Tool

The social learning platform seeks to engage learners and provide a human context to their learning experience. These tools help to create an environment of collaboration between employees and provide an active platform for the remote workforce to engage with. The connection between learners and instructors can also benefit from a social learning platform. Experts believe that social learning tools promote peer-to-peer learning, which constitutes of 70% of all corporate learning, in the virtual environment.

To summarize, the customer base for Telecom sector has been growing daily and this shall remain the trend in the upcoming years. Thus, Telecom companies need to strategize their plans in having a workforce ready to manage this huge customer base with equal focus on the training of new hires and upskilling of existing employees. With some of the biggest names in the domain as our client, G-Cube has expertise in handling the learning, training, and development needs of Telecom sector. Our learning experts will be happy to answer any queries you may have.

[sevenstepsglobalbangalore]

What are the Questions for Choosing A Condition Based Monitoring program?

1. Is it able to monitor specific/particular failure modes of the equipment?

A failure mode can be defined as a particular cause of the failure or breakdown or one of the possible ways in which a system can fail or break. More the complexity of the equipment, modes of failure will be high.

Understanding these modes and their impact will help the organization to identify and adopt the right condition-based monitoring solution which is an important aspect of improving equipment reliability.

Some methods analyze only the causes that happened of any failures and help us to understand its frequency and deep impacts. One of these methods is the Failure Modes and Effects Analysis (FMEA). Which can calculate the impacts on each piece of equipment. This step is part of the initial condition-based monitoring process.

Also, Read How to Analyze Abnormalities in the Industry Through Daily Management

2. Is the technology interfaces with existing ERP/CMMS systems?

With the continuous up-gradation in technology in the way we use data, it is increasing must obvious that all our data channels must be interfaced effectively with zero disruptions to operations.

Such channels would normally include software like (ERP) Enterprise Resource Planning, Systems Applications and Products in Data Processing (SAP) or Computerized Maintenance Management System (CMMS) . Some organizations are using tools from the Internet of Things (IoT) such as wireless technology.

Whatever the case is, the data stream from the monitoring sensors must work with the other systems already in place.

3. What is the simplicity of the implementation?

Some condition-based monitoring sensors and solutions are very much easy to implement than other solutions.

Considering the time, labor, and effort required for implementation because it can be significant depending on:

How large is your existing system?

How complex is the equipment We’re using?

How easy is it to install the required sensors?

How fast can your maintenance team accept the new solution program?

4. Can overtime be improved by generating accurate alerts?

Before applying any solution, consider how reliable are the produced alerts will be.

False positives are not uncommon in condition-based monitoring settings and they is only one reason why an organization may decide to discontinue the process after implementation. If technicians are continuously called on to alerts to failures or breakdowns that end up being false many times, then everyone will lose confidence in the applied system.

Therefore, one leader must check the record of the true versus false positives that happened in the last interval of time.

Also, Read How to Improve Machine Performance, Reliability and Efficiency of Capital Equipments and Process Machines

5.What are the Benefits Of Condition Based Maintenance (CBM)?

All proactive maintenance approaches always bring positive advantages to the notice and CBM is also one of them.

Here are some major benefits of using condition-based maintenance(CBM):

A vast reduction in the number of unplanned Breakdowns & failures

Improved equipment OEE through its availability, reliability and worker safety

Reduction in time span of maintenance activities at Gemba (by doing maintenance work only when it is actually needed)

Maintenance work can be scheduled during non-peak times

Increased equipment lifespan

Improved equipment efficiency through its performance

Minimizing inventory costs RM, WIP

Seven Steps Business transformation systems is a member of Seven Steps Academy of Excellence specialized in Business turnaround facilitation.  Our team of Business consultants is specialized in

Business Turnaround Facilitation.

Lean manufacturing

Total Productive Maintenance (TPM)

5S

Six Sigma implementation

Total Quality Management

Overall organization improvement.

Our services find useful in

Manufacturing industries

Service industries

Hospitals

Supply chain

Hospitality

Healthcare services

Construction Banking

Retail

Logistics

Facilities management

Schools and colleges

Some of the focused industries include

Aircraft manufacturing,

Defense equipment production,

Food production,

Agriculture

Foundry

Pharmaceuticals

FMCG

Forgings

Warehousing

Transportation

Software

App development

Telecom

Government

Research organizations and

Service organizations

Our consultants operate worldwide for online consulting.

Our regional presence in India for onsite- Gemba visit covers Bangalore, Hosur, Chennai, Mysore, Shimoga, Pune, Mumbai, Calcutta, Hyderabad, Salem, Tiruchy, Madurai, Tiruppur, Coimbatore, Hubli, Belgaum, Delhi, Chandigarh and another tier 1 and tier-II cities.

[fieldez]

Revolutionizing Operations with Field Service Management Apps: A Guide by FieldEZ Technologies

In today’s fast-paced, customer-centric world, managing field operations efficiently is critical for businesses across industries like telecom, retail, healthcare, utilities, and more. Companies now rely heavily on field service management apps to streamline workflows, reduce costs, and boost customer satisfaction. Among the leaders in this space is FieldEZ Technologies, which offers powerful tools like ServiceEZ, SalesEZ, and RetailEZ that help businesses automate, optimize, and scale their field operations.

What is Field Service Management Software?

Field service management software enables businesses to coordinate field operations through a centralized platform. From scheduling service appointments and dispatching technicians to tracking inventory and generating invoices, these apps offer an all-in-one solution for managing on-site staff and operations. Companies that rely on manual processes often struggle with inefficiencies and miscommunication — issues that field service apps aim to eliminate through workflow automation.

Why Choose FieldEZ’s Field Service Management Apps?

FieldEZ Technologies stands out with a suite of apps tailored to diverse field service needs. Whether you’re looking to improve customer engagement, track mobile workers, or automate sales operations, FieldEZ delivers.

1. ServiceEZ — Complete Field Service Control

ServiceEZ offers end-to-end field service automation — from intelligent scheduling to real-time technician tracking. It provides visibility into job progress, workforce performance, and customer feedback, ensuring that every field interaction adds value. Ideal for industries like utilities, HVAC, and telecom, ServiceEZ helps teams resolve issues faster and with greater accuracy.

2. SalesEZ — Empower Your Sales Force

SalesEZ is a specialized field service management app for sales teams. It equips mobile reps with the tools they need to manage leads, follow up with clients, and update sales data on the go. Integrated analytics help sales managers make smarter decisions based on real-time performance metrics. This app improves productivity while reducing administrative overhead for field sales personnel.

3. RetailEZ — Redefining Retail Execution

RetailEZ is designed to streamline in-store activities such as audits, planogram compliance, and merchandising. It enhances field team efficiency and ensures brand consistency across outlets. For retail brands and FMCG businesses, RetailEZ provides the visibility and control needed to maintain high operational standards.

Benefits of FieldEZ’s Workflow Automation:

Workflow automation is at the heart of all FieldEZ products. Automating routine tasks such as job assignment, route planning, invoicing, and reporting not only increases efficiency but also frees up valuable time for teams to focus on customer experience and strategic growth.

Key benefits include:

Reduced operational costs

Real-time field visibility

Faster response times

Improved customer satisfaction

Data-driven decision-making

Use Cases Across Industries:

FieldEZ’s solutions are used across a wide spectrum of industries:

Telecom companies use ServiceEZ for tower maintenance scheduling.

Healthcare providers rely on workflow automation for medical equipment servicing.

Retail chains use RetailEZ to ensure compliance during store visits.

BFSI (Banking, Financial Services, and Insurance) sectors automate sales force tracking using SalesEZ.

Final Thoughts:

Choosing the right field service management software is essential for businesses looking to thrive in the digital age. With innovative solutions like ServiceEZ, SalesEZ, and RetailEZ, FieldEZ Technologies empowers organizations to modernize their operations, enhance team productivity, and deliver exceptional customer experiences. Whether you’re managing technicians, sales reps, or retail audits, FieldEZ’s suite of field service management apps is your gateway to smarter, faster, and more efficient workflows.

[newstfionline]

Headlines

Trump administration backs off plan requiring international students to take face-to-face classes (Washington Post) The Trump administration on Tuesday dropped its much-criticized plan to require international college students to leave the United States unless they are enrolled in the fall term in at least one face-to-face class. The abrupt reversal, disclosed in a federal court in Boston, came a little more than a week after U.S. Immigration and Customs Enforcement issued an edict that stunned U.S. higher education leaders and students worldwide. Under the July 6 policy from ICE, international students enrolled in U.S. colleges and universities for the fall semester faced a mandate to take at least one course in person. Those students, ICE said, “may not take a full online course load and remain in the United States.” That mandate posed a major obstacle to plans for online teaching and learning that colleges are developing in response to the novel coronavirus pandemic. Harvard University and the Massachusetts Institute of Technology had sued to block the new policy. In a hearing in that case on Tuesday, held before U.S. District Judge Allison D. Burroughs, the judge announced that the schools and the federal government had reached an agreement that made the lawsuit moot. Separately, 20 state attorneys general had also challenged the guidance in court in recent days.

Patients are still delaying essential care out of fear of coronavirus (Washington Post) Jim Johnson was elated when his hip replacement, canceled in March along with other elective surgeries, finally was performed in May. For months, his pain had been so severe he couldn’t sleep, golf or do his job. Just a few weeks after the operation, he tossed his cane away. Hospitals and doctors practices across the country are hoping there are a lot more Jim Johnsons out there—patients willing to shake off fears about the coronavirus and come back for tests and treatments put on hold early in the pandemic. Yet persuading them to return for non-emergency care is a tricky message right now, with the virus slamming the South and West. In parts of Texas, Arizona, Florida and other states, elective procedures have been halted again. For some patients, the spike in infections is reigniting fears about catching the virus in a hospital or a doctor’s office. Doctors worry that could undermine their efforts to win people back, and lead to more lives being lost from other, often preventable causes, such as cancer and heart disease. Doctors say “elective procedures,” including for cancer, can’t be delayed indefinitely without ill effects. Hospitals, meanwhile, see orthopedic, cardiac and cancer surgeries as their key to survival after losing billions of dollars on the shutdown of lucrative procedures.

Global surge in coronavirus cases is being fed by the developing world—and the U.S. (Washington Post) When the United States began shutting down this spring, a virus that emerged months earlier as a mysterious outbreak in a Chinese provincial capital had infected a total of fewer than 200,000 people worldwide. So far this week, the planet has added an average of more than 200,000 cases every day. The novel coronavirus—once concentrated in specific cities or countries—has now crept into virtually every corner of the globe and is wreaking havoc in multiple major regions at once. But the impact is not being felt evenly. Poorer nations throughout Latin America, the Middle East, South Asia and Africa are bearing a growing share of the caseload, even as wealthier countries in Western Europe and East Asia enjoy a relative respite after having beaten back the worst effects through rigorously enforced lockdowns. And then there’s the United States, which leads the world in new cases and, as with many nations that possess far fewer resources, has shown no sign of being able to regain control.

Rules once lifted are reimposed to try to curb new outbreaks (AP) Virus restrictions once lifted are being reimposed, shutting businesses and curbing people’s social lives as communities try to curb a disease resurgence before it spins out of control. Residents of Australia’s second-largest city were warned on Wednesday to comply with lockdown regulations or face tougher restrictions. Melbourne’s 5 million people and part of the city’s semi-rural surroundings are a week into a new, six-week lockdown to contain a new outbreak there. Indian authorities will impose lockdowns in high-risk areas in nearly a dozen states as the nation’s coronavirus caseload approaches 1 million. Renewed restrictions took effect in Hong Kong on Wednesday, with public gatherings limited to four people, restaurants restricted to takeout after 6 p.m., and a one-week closure for gyms, karaoke bars, and selected other businesses. Masks also are mandated on public transit for the first time, with the non-compliant being fined. In the U.S., places including Washington state are delaying timetables for reopening their economies. Gov. Jay Inslee said counties will remain at their current stage of economic reopening at least until July 28.

Chaotic protests prompt soul-searching in Portland, Oregon (AP) Nearly two months of nightly protests that have devolved into violent clashes with police have prompted soul-searching in Portland, Oregon, a city that prides itself on its progressive reputation but is increasingly polarized over how to handle the unrest. Divisions have deepened among elected officials about the legitimacy of the more violent protests—striking at the heart of Portland’s identity as an ultraliberal haven where protest is seen as a badge of honor. Small groups of protesters have set fires, launched fireworks and sprayed graffiti on public buildings, including police precincts and the federal courthouse, leading to nearly nightly clashes with police who have used force that’s caused injuries. Similar unrest engulfed many U.S. cities when Floyd died after a white Minneapolis police officer pressed a knee to his neck on May 25. But in Portland, which is familiar ground for the loosely organized, far-left activists known as “antifa,” or anti-fascists, the protests never stopped. Lost in the debate are the downtown businesses racking up millions in property damage and lost sales and the voices of the hundreds of thousands of Portland residents who have stayed off the streets. “The impact is terrible because what people have seen on the TV ... has scared people who live outside the downtown. They feel it’s that way 24 hours a day,” said David Margulis, who said the protests have caused sales at his jewelry store to drop more than 50%. “I talk to people, on the phone, who tell me: ‘I don’t know if I’ll ever come downtown again.’”

Drug cartel ‘narco-antennas’ make life dangerous for Mexico’s cell tower repairmen (Reuters) The young technician shut off the electricity at a cellular tower in rural Mexico to begin some routine maintenance. Within 10 minutes, he had company: three armed men dressed in fatigues emblazoned with the logo of a major drug cartel. The traffickers had a particular interest in that tower, owned by Boston-based American Tower Corp, which rents space to carriers on its thousands of cellular sites in Mexico. The cartel had installed its own antennas on the structure to support their two-way radios, but the contractor had unwittingly blacked out the shadowy network. The visitors let him off with a warning. The contractor had disrupted a small link in a vast criminal network that spans much of Mexico. In addition to high-end encrypted cell phones and popular messaging apps, traffickers still rely heavily on two-way radios like the ones police and firefighters use to coordinate their teams on the ground, six law enforcement experts on both sides of the border told Reuters. Traffickers often erect their own radio antennas in rural areas. They also install so-called parasite antennas on existing cell towers, layering their criminal communications network on top of the official one. By piggybacking on telecom companies’ infrastructure, cartels save money and evade detection since their own towers are more easily spotted and torn down, law enforcement experts said.

Massive flooding in Southern China (Foreign Policy) Floods in Southern China are a recurring threat, but they are worse than ever this year—with some 38 million people evacuated and at least 141 dead. Rainfall has been double than the predicted amount in many places, threatening millions of lives and numerous important cultural sites. Thousands of soldiers have been dispatched to help shore up defenses against the rising tides. Water control has been a preoccupation for every Chinese ruler, and it will only worsen with climate change. China’s worst-known flooding, in 1931, killed over 2 million people.

South China Sea positions (Foreign Policy) The United States has dispatched two aircraft carriers—likely to be backed by British support—to the South China Sea, increasing the possibility of a regional flash point. It has also declared its formal alignment against China’s disputed claims for the first time, saying that it would use “all tools” to oppose them. In the last decade, China has made significant gains in the South China Sea, building a formidable infrastructure of artificial islands to act as bases while strengthening its naval militia. It is also increasingly aggressive in challenging rival claimants, including stalking Vietnamese oil ships and clashing with fishing boats. The U.S. move is long overdue, but it’s also risky: Xi stakes considerable credibility on the South China Sea claims, and there’s no likelihood of Beijing backing down. The pressure on Chinese officials and military personnel to demonstrate their nationalist enthusiasm is growing, increasing the chance of serious conflict similar to the deadly clash on the Indian border.

Trump signs Hong Kong sanctions law (Foreign Policy) On Tuesday, U.S. President Donald Trump continued a week of moves against China by signing a new law that imposes sanctions on Chinese banks doing business with Chinese officials involved with new national security laws in Hong Kong. The president also signed an executive order, largely mirroring existing policy, that revokes the special treatment Hong Kong had received from the United States under the “One Country, Two Systems” doctrine.

Red alert in Tokyo (Reuters) Tokyo raised its coronavirus alert to the highest “red” level on Wednesday, alarmed by a recent spike in daily new cases to record highs, with Governor Yuriko Koike describing the situation in the Japanese capital as “rather severe”. The resurgence of the virus could add to the growing pressure on policymakers to shore up the world’s No. 3 economy, which analysts say is set to shrink at its fastest pace in decades this fiscal year due to the pandemic. “We are in a situation where we should issue warnings to citizens and businesses,” Koike told a press conference, urging residents to refrain from unnecessary travel.

Lebanon looks to China as US, Arabs refuse to help in crisis (AP) Facing a worsening economic crisis and with little chance of Western or oil-rich Arab countries providing assistance without substantial reforms, Lebanon’s cash-strapped government is looking east, hoping to secure investments from China that could bring relief. But help from Beijing risks alienating the United States, which has suggested such a move could come at the cost of Lebanese-U.S. ties. A tiny nation of 5 million on a strategic Mediterranean crossroads between Asia and Europe, Lebanon has long been a site where rivalries between Iran and Saudi Arabia have played out. Now, it’s becoming a focus of escalating tensions between China and the West. In recent months, the Lebanese pound has lost around 80% of its value against the dollar, prices have soared uncontrollably, and much of its middle class has been plunged into poverty. Talks with the International Monetary Fund for a bailout have faltered, and international donors have refused to unlock $11 billion pledged in 2018, pending major economic reforms and anti-corruption measures. Left with few choices, Prime Minister Hassan Diab’s government—supported by the Iran-backed Hezbollah and its allies—is seeking help from China.

[riddermanoil-blog]

What Should I do If I Run Out of Fuel on the Road?

2019 is a tough year, and I was thinking I got everything under control. I never anticipated to be stuck nowhere, in the middle of the road while it was raining, on my way to the airport for a major life-changing career opportunity, but I did.     It can happen to anyone of us. Running out of gas and stranded in the middle of the road, is one of the most feared phobias that every driver has to overcome.  Let Ridderman Oil, the fuel experts of Grand Rapids and Kalamazoo, help you overcome the driving phobia through our step by step tips on what to do:   Step 1: Prioritize Your Safety.The moment when your car has run out of gas in the middle of the road, stay focus and do not panic. A controlled presence of mind attitude is important whenever you are in a crisis situation. Turn on your hazard lights and get over to the side of the road as safely as possible. Put your car in park and leave the hazard lights on (This is important after dark and during daylight to alert other drivers that you’re immobilized). Step 2: Conserve Energy. Do not waste your phone’s battery in killing time by surfing the internet or playing an Apps game, while waiting for someone to pass by. Be sure to put your phone’s alerts are set to a ringer, rather than vibrate, to reduce battery use.        Step 3: Immediately Do not Waste Time and Determine Your Whereabouts.Commonly most drivers would wait for somebody to pass by and ask for help, however, do not take the dangerous risk of taking chances to pure luck. Use your phone in determining your location by activating an Apps tracking your location(Check with your mobile telecom about an Apps tracker). Step 4: Search for the Nearest Gas Station.If you are in the countryside and aren’t sure exactly where you are, look immediately for road signs or, if it’s dark out, for nearby lights that could indicate an off-ramp leading to a nearby gas station. And if you are in the city, just ask someone for directions to the closest gas station, or use an Apps tracker for gasoline stations. If you are on a busy highway or freeway do not take risk crossing the road, or walking in dark or unsafe areas. It’s better to take your time and wait for help to arrive. Step 5: Call for Assistance.-Call family members, friends, or relatives who are nearby or available in times of need-Contact the insurance company or AAA if you have a membership. (AAA Member Services Hotline: 1-800-564-6222; phone app for iOS and Android.)-Check the Operator (411) they should be able to advise about nearby gas stations. -Call 911, as a last resort in case your phone doesn’t have another service. Under FCC rules, even a phone with no signal can reach 911. If you are in a remote area, it’s best to wait in your car for help to arrive (do not wander off). Stay inside your car with hazard lights on with doors locked until help arrives. Step 6: Keep Moving after waiting some time and still no help arrived, nor somebody passes by for a friendly lift to a nearby gasoline station, your next step may be to walk. Stay focus without making yourself lost in the wrong direction.  If you are stuck in rainy or stormy weather, consider staying in your car, with hazard lights on, until the storm passes by. Do not take the risk that would put you in a harm’s way.    As a last resort, consider the help of a Johnny-on-the-spot who can give you a lift to the nearest gas station or simply give you gas. Exercise extreme caution if taking a ride from a stranger. Use your gut instincts before making some decisions.   Prevention and Preparation.  Thinking ahead, being prepared, and not letting your gas tank dip below the half-full mark is the best way to avoid such a situation. Another is downloading an App on your phone to locate gas stations. Making an organized system to know when and where you’re going to stop. That will keep you from passing the last gas station for several miles and ensure that you get to your destination quickly and safely. Or you can apply with Ridderman Oil’s Fuel Management Program, to assure that your car would not run out of gasoline and if in need of emergency services, Ridderman Oil’s service technicians are available on 24/7 on-call duty service. We can give you the peace of mind, so you can travel safely with no worries. Summary:Having no car gasoline and being stranded in the middle of the road is a nightmare. Steps can be taken like prioritizing safety, conserving energy, proper time management/know your location, find a gasoline station, call for help, and always keep moving. Call now Ridderman & Sons Oil, your fuel oil delivery Grand Rapids Company and fuel oil delivery Kalamazoo, MI company at (269)685-5825, for your non-ethanol, diesel fuel, and lubricant needs.   You can directly contact us at , for inquiries with your fuel oil delivery Kalamazoo, Michigan, diesel fuel Kalamazoo, Michigan, and other fuel products and services for Grand Rapids, Kalamazoo and surrounding areas. We also offer oils from bio diesel, diesel(on and off-road), wholesale gasoline, and heavy-duty motor oil; and also supply fuel for a wide variety of machinery like hydraulic oils and fluids, industrial oils, automotive oils, and heating oils. For more details please visit our website at  https://www.riddermanoil.com/ or visit our service areas at Kalamazoo and Grand Rapids.  

[hitechinstiuteno1]

Scope in Mobile Repairing Course

It is not surprising to know that mobile phones alone share more than 38% of the total revenue in the Indian Electronics Market. Mobile users in India are growing continuously and so is mobile repair training. Amongst the popular items like TV, Desktops, Digital cameras, LCD Monitors, and many others, mobile selling and purchasing rank in the top position. This reason has made mobile repairing courses in Janak Puri and other parts of Delhi quite popular! Apart from boosting sales, mobile servicing has given small to big service providers an open opportunity to earn without any limitations. The services offered by professionals have a simple concept that is to provide quality and satisfaction!

So, How Mobile Repairing Course Trend Develop?

Few years back, the course was not a professional training. It was just a means of earning unless mobile companies started realizing the power of mobile post-sales services. With more than 30 million GSM and 10 million CDMA mobile subscribers, mobile repairing course become an important training in the telecom industry. Instead of technicians, the mobile repair professionals were called as mobile phone engineers. Today, there are a number of recognized and certified mobile repairing institutes in Malviya Nagar, which are training thousands of the students.

What is the Scope of Mobile Repairing Course?                                           

More than 300 million mobile phones are being sold in India! The industry is flourishing at a great speed and therefore repair technicians are high-on demand. Let us cover some of the facts that tell us why mobile repairing courses in Janak Puri and other areas are becoming highly popular:

·         90 crore users that are increasing at the rate of 80%

·         Around 1.2 billion people use the internet through mobile phones

·         About 460 million mobile users use their device to send Emails

·         Minimum earning from single handset may fall in between Rs. 200 to Rs. 6000 easily per day.

·         Major Brands/ Companies enjoying the maximum share in the Indian Mobile Industry.

Opportunities in Mobile Phone Industry:

The mobile phone industry is making a huge earning not only through selling but also through a multitude of apps and other services. Mobile repairing course is the simplest and easiest way out for the users and companies for quality services. Students pursuing courses on repairing cell phone hardware and software systems make money within a few weeks of training. No doubt, with endless opportunities and growing rates, and dropped prices the mobile phone industry is getting bigger and better every year! Students who want to be a part of the cellular industry in India will earn 9 times more in the coming years owing to the increasing demand for engineers. After the mobile repairing course completion students can join the industry as a

·         Mobile Phone Engineer

·         Mobile Hardware Technician

·         Mobile Software Technician

·         Mobile Phone Repair Team Head

·         Mobile App Engineer

·         Mobile Technology Researcher/ Engineer, etc

On average, a mobile engineer through his quality repairing services can earn lakhs per month! Since mobile is a necessity nowadays, therefore, quick servicing can never be ignored! Further, a mobile phone is adding a new digital story for the country to grow and share information within a few clicks. Mobile repairing course helps in bridging the gap between job demand and job seekers. It will let the students find their bread and butter through technical job opportunities in India.

Visit the website: Mobile Repairing Course

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Surya K Telecom: Your Trusted Mobile Repair Shop in Hyderabad for Quality Service and Fast Repairs

It's critical to locate a reputable service provider that provides quick, reasonably priced, & high-quality mobile repairs. It's important to have your phone back in perfect working order as soon as possible, regardless of whether it has cracked screen, battery problems, or complicated software issues. This is where the top mobile repair shop in Hyderabad, Surya K Telecom, enters the scene. For those seeking the best cellphone repair in Hyderabad, Surya K Telecom has emerged as the go-to choice because to its knowledgeable specialists, prompt service, & dedication to client happiness.

Why Choose Surya K Telecom for Mobile Repair in Hyderabad?

In every corner of Hyderabad, there are now cellphone repair shops due to the increasing quantity of smartphones. But not every repair shop is made equally. Here's why Surya K Telecom distinguishes itself from the competition:

1. Qualified and knowledgeable technicians

We at Surya K Telecom are aware that your smartphone serves as more than simply a gadget—it's your link to the outside world. For this reason, we only work with qualified & experienced experts that are adept at identifying and fixing a variety of mobile problems. Regardless of the brand—Samsung, OnePlus, iPhone, or any other—our professionals can locate the problem fast & offer durable fix.

2. Use of Genuine Parts

The quality of the replacement parts is common problem while getting your mobile device fixed. Many stores apply inferior or duplicate parts, which may function for a while but ultimately do more damage to your phone. Since we only utilize authentic components at Surya K Telecom, you can be sure that your phone will receive best replacements possible that work just like the original parts. Your phone is in good hands whether it needs new screen, battery, or camera replacement.

3. Affordable Pricing

Repairs for mobile devices can be costly, particularly for high-end models. On the other hand, Surya K Telecom is committed to offering excellent service without going over budget. It is our reputation to provide fair & open pricing at our best mobile repair in hyderabad, so you never have to worry about additional or hidden costs. We make the entire process stress-free for you by providing an upfront repair quotation & free diagnosis of your phone's problems.

4. Fast Turnaround Time

Given how indispensable smartphones have become to modern life, hardly one like going too long without one. Rapid repair services are one of Surya K Telecom's specialties. A lot of repairs, such battery replacements & screen replacements, are completed the same day or sometimes even in few hours. With our quick service, you can resume using your phone right away without sacrificing the caliber of the repair.

5. Comprehensive Repair Services

Software bugs & hardware malfunctions are all covered by Surya K Telecom. These are few of the most popular services that we provide:

Screen Replacement and Repair: It might be annoying & challenging to operate screen that is broken or cracked. We offer quick & actual screen replacement services for all well-known smartphone manufacturers.

Battery Replacement: It's probably time for a new battery if your phone isn't keeping charge as well as it once did. We use premium batteries in our battery replacements, which can prolong the life of your phone.

Repairing Water Damage: Did you drop your phone in the water? Remain calm! Bring it to our store, & we'll examine damage & fix it so that your phone functions properly once more.

Software Issues: We can recognize & resolve any software-related problems, with malware, sluggish operating systems, & app crashes.

Camera Repair: You can't take good photos if your camera is broken or not working properly. We provide camera repair services to get camera on your phone working again.

Button and Port Repair: We offer prompt replacements to restore your phone's functionality if its buttons or charging ports are malfunctioning.

The Best Mobile Repair Shop in Hyderabad: What Sets Us Apart?

1. Customer-Centric Approach

Surya K Telecom is a customer-focused service center rather than merely a repair shop. Our goal is to provide a flawless experience from the time you enter until you take your fully functional phone out of our hands. We want to make the repair procedure as easy as possible, & our helpful team is always here to answer your questions. In order to assurance your pleasure with our service, we even offer post-repair assistance.

2. Convenient Location and Home Service

Another factor that makes Surya K Telecom best mobile repair in Hyderabad is its convenience. Our repair center is suitably located in the core of the city. We also provide in-home phone repair services for people who are unable to visit us; in these cases, one of our experts will come to your home & fix your phone right away. You may get your phone fixed more easily & without having to take time out of your hectic schedule thanks to this extra convenience.

3. Warranty on Repairs

We offer warranty on all repairs because we are confident in caliber of our work. This indicates that we will remedy the problem at no cost to you if it recurs during the warranty period. You may feel secure knowing that your phone is in capable hands because our warranty covers both parts & labor.

4. Eco-Friendly Disposal of Old Parts

Being socially conscious company, we think it's important to contribute to decrease of electronic waste. When parts need to be replaced during repairs, all outdated & broken ones are disposed away responsibly. Another factor inducing consumers' decision to use Surya K Telecom for mobile repair is their loyalty to the environment.

How to Maintain Your Phone After Repair

It's critical to take care of your phone after repairs to prevent additional damage. Following your visit to Surya K Telecom, follow these pointers to make sure your phone remains in optimal condition:

Put on a case and screen protector: Always use robust phone case & high-quality screen protector to safety your recently replaced screen. This will shield against normal wear & tear-related cracks & scrapes.

Don't Overcharge Your Battery: Overcharging can finally cause your battery to lose its health. To prevent long-term damage, unplug your phone as soon as it hits 100%.

Keep Your Phone Dry: Do not use your phone near water as it might cause severe water damage. Should you drop your phone into water once more, be sure to turn it off right away & take it to Surya K Telecom for servicing.

Frequent Software Updates: Maintaining most recent version of your phone's software guarantees improved performance & shields it from security risks. Check your software regularly, & install updates as soon as they become available.

Steer clear of excessive Heat or Cold: Your phone may suffer internal damage if it is visible to extreme heat or cold. As much as possible, try to keep your phone at room temperature.

How to Book a Repair Appointment with Surya K Telecom

With Surya K Telecom, preparation repair appointment is easy & hassle-free. You can come straight to our shop or, if you'd rather, phone or book online to arrange for repair. You can select type of repair you need, obtain an estimate, & schedule suitable time for your repair all on our website. For those who are unable to attend in person, we also offer pickup & drop services.

Conclusion

You depend on your smartphone for many aspects of your life, so when it breaks down, you need reliable repair service. The great & most reliable Mobile Repair Shop in Hyderabad is Surya K Telecom, which offers quick, sensibly priced, & superior repairs while putting the needs of the client first. Our loyalty & devotion to quality, genuine parts, & certified technicians surety that your phone is in capable hands. Surya K Telecom can assist you with software problems, battery repairs, screen replacements, & other needs. Experience great in mobile repair services by coming in or making an appointment to have your device fixed.