#digitalworkflows

[iplantables]

Transform Your Workspace with Interactive Digital Displays: The Future of Engagement and Efficiency

The construction industry is evolving, moving from paper-based processes to innovative interactive digital displays that enhance efficiency. iPlanTables' touch screen workstations streamline digital workflows, improving accuracy, collaboration, and productivity. Transition smoothly to a digital approach, saving time and money. Explore how iPlanTables can revolutionize your operations. Discover more today!

[kshitija-gunjal]

Boost Your Business Outcomes with Smart Digital Workflows: Unleash Success in 2024

[jinactusconsulting]

Intelligent Automation in BPOs with Process Orchestration

"BPO companies are realizing that a cheaper workforce and low-cost benefits cannot be their only USPs as in the past. Witnessing the deepened integration of automation in everyday processes, BPO is now transitioning from only human-led processes to BPA, automation frameworks and robotics." - Forbes

The outsourcing industry is one of the few in the world that uses a labour arbitrage model. BPOs, in particular, employ a massive workforce to tackle their front-office and back-office workload.

In recent years, there has been an increase in demand for business process outsourcing. The reason for this is that companies strive to increase profits and improve their efficiency while maintaining a clear focus on their core competencies.

As a general rule, BPOs scale their manpower to meet an increase in demand. However, the introduction of Intelligent Automation (a combination of Robotic Process Automation (RPA) and technologies like AI, OCR, ML, NLP, etc.) has revolutionized the functioning of the BPO industry by increasing productivity while reducing manual labour and labour costs.

Robots approximately cost one-third of the price of offshore full-time employees and one-fifth of the price of an onshore full-time employee. - Institute for Robotic Process Automation

BPOs have started to predominantly employ intelligent automation for back-office tasks because robots can work with high accuracy on repetitive tasks without any breaks. However, most front-office tasks still require the cognitive skills of humans, which no AI can replicate as of now.

Thus, the BPO industry serves as an ideal environment to establish a well-balanced work ecosystem of digital and manual workers working together as a holistic unit.

So, how is Intelligent Automation being implemented in the BPO Industry?

Leading BPOs use intelligent automation to handle substantial amounts of data and provide optimal customer satisfaction by meeting SLAs. Further, intelligent automation assists BPOs with the significant reduction of AHTs and TATs.

Listed below are some of the use cases for intelligent automation (IA) in BPOs:

Increase Workforce Efficiency:  BPOs can relieve their employees from mundane back-office tasks and employ them far more effectively in areas that require cognitive and interpersonal skills, such as enhancing customer experience.

Data Entry & Validation: The process of manually updating and validating data is prone to errors, and inaccuracies, affecting operational efficiency. Nevertheless, by implementing IA in data handling, BPOs can enter, validate, and process data more rapidly with fewer resources and maintain consistency without making any errors.

File & Data Manipulation: BPOs exhaustively rely on data in the form of files, records, and reports which become increasingly difficult to store and locate. Using IA overcomes this challenge because it assists with pulling, analyzing, formatting, mining, copying, and deleting datum/data.

Reconciliations: Discrepancies in data, human error, and inconsistencies are commonplace in this process, whereby introducing IA reduces risk, ensures accuracy, and builds reliability within.

Factors Driving Intelligent Automation in the BPO Industry

1. Governance: From overseeing manual processes & bot activity, enforcing SLAs, and optimizing human & bot utilization, to maintaining compliance with standards, governance contributes to establishing trust in the automation ecosystem.

2. Process Discovery: Bottlenecks in complex BPO processes are identified by data-driven process discovery tools. These bottlenecks can be minimized with automation, thus increasing operational efficiency.

3. Scalability: Most automation implementations in the BPO industry struggle to scale up over a few bots due to insufficient human-bot governance, weak exception handling, incompatibility with multiple bot vendors, and other future-of-work technologies, leading to write-offs. But scalability is imperative for resilience and growth.

To reap these benefits to the fullest, organizations need Robotic Process Orchestration (RPO).

How can Robotic Process Orchestration (RPO) boost Intelligent Automation in BPO while addressing the above factors?

RPO increases RPA efficiencies through effective Governance: Roadblocks in the forms of weak governance, inferior exception handling, multiple bot vendor incompatibility, and human handoff lapses lead to delays, affecting automation implementation. But RPO makes human-RPA/bot handoffs effortless, streamlines human-bot governance, provides multi-vendor compatibility, and upgrades exception handling.

RPO also identifies high potential processes for automation: RPO displays business intelligence in determining potential activities for automation – proposes the suitable technology, supplies metadata on savings potential & propounds a plan for continuous automation evolution based on human-bot activity.

RPO delivers end-to-end process automation while facilitating scalability: With RPO, manage harmonious handoffs between humans and bots placed in any order any number of times. Bots can carry out menial tasks while humans take care of exceptions and complex tasks in the end-to-end service cycle. It guarantees scalability, especially in drawn-out, complicated processes like reconciliation and F&A.

Is RPO the right fit for you?

RPO has proven successful in increasing work efficiency by up to 10%, in addition to work allocation transparency and robust MIS reporting. RPO leads to clear data and delivers continuous improvement. Moreover, RPO reduces service delivery times and/or turnaround times by 10%, which demonstrates a successful vendor-customer partnership. From strategy to pilot to production through strong project ownership and a focus on the human side of processes, RPO provides the right inputs for efficient outputs.

Download the whitepaper: Intelligent Automation in BPO – Powered by Enate’s Robotic Orchestration for better competitive advantage and operational agility than your peers in the industry, better customer experience, and improvement in bottom-line and workforce productivity.

What is Enate?

Enate is a UK-based enterprise software company. Its Robotic Process Orchestration technology combines lightweight Workflow, BPM & work management into a no-code quick SaaS offering. 

The technology delivers end-to-end process automation by connecting human workers & digital bots (RPA, OCR, AI/ML, etc.) into one hybrid workforce and managing operations across them. It enables organizations to save at least 20 to 30% on operating costs by scaling automation & streamlining operations to improve efficiency. 

The platform's customers include global brands like Infosys, Mizuho Bank, Capgemini, EY, Utmost (erstwhile Generali Link), and many more.

[stevenzen]

Esignature Workflows

E-signature workflows are a way to automate the manner of gathering signatures on files. this will keep groups' time and money, and it is able to additionally help to enhance compliance.

there are many distinctive Oracle EPM Support Services solutions available, and the fine solution to your business will rely on your precise desires. some elements to recall consist of the varieties of files you need to sign, the number of signers, and the extent of security you require.

as soon as you have got chosen an esignature workflow answer, you'll want to set up your workflow. This includes growing a template for the files you want to sign, and defining the roles and permissions for every signer.

once your workflow is set up, you could start sending files for signature. whilst a signer gets a file, they may be capable of viewing it, signing it, and going back to you.

[drishti-nayak]

What is digital asset management?

Digital Asset Management (DAM) is a centralized system for organizing, storing, and retrieving digital assets such as images, videos, documents, audio files, and other media. EnFuse Solutions stands out as a leader in the field, with expertise that ensures seamless implementation, customization, and maintenance of DAM systems tailored to your business needs.

[happyzombieapex]

A reliable and efficient PDF Split Tool that helps you divide large PDF files into smaller, manageable documents in just a few clicks. Simplify your workflow with OSTtoPSTAPP PDF Split Tool.

[bellanice10]

If your business can’t run without you, it’s not a business—it’s a job.

You need systems. Period.

Start with:

Automated email flows

VAs for customer service

Standard Operating Procedures (SOPs)

I spend 70% less time in the business and more time on the business now.

Want freedom? Build systems.

[ltslean]

Why Digital TCard Systems are key to effective Layered Process Audits in manufacturing?

Discover how digital TCard systems enhance efficiency, accuracy, and compliance in layered process audits for manufacturing. Streamline processes and improve quality today!

For more details read our blog:

[happytenantio]

📂 Everything you need, all in one place!  Stop searching through piles of paperwork! With HappyTenant’s Document Management, store lease agreements, tenant records, and inspection reports securely in one easy-to-access place. Organize, simplify, and take control of your property management process. Learn more: info@happytenant.ae https://happytenant.io/☎️ +971 4 435 7170

[a2zconverter01]

🌟 Who Benefits from A2Z Converter? 🌟 Whether you're a student, professional, photographer, or marketer, A2Z Converter has you covered! ✅

🎓 Students: Convert PDFs to DOC effortlessly for assignments. 💼 Professionals: Export AI files to JPG for sleek presentations. 📸 Photographers: Transform RAW images into high-quality JPGs for editing and sharing. 📈 Marketers: Optimize PNGs for web use and create impactful visuals.

👉 Simplify your workflow today at www.a2zconverter.com!

[esigns]

Drive operational excellence with the eSigns end-to-end document management.

Create, store, share, and sign custom documents digitally to experience the real transformation in your business outcome.

Visit us for more info: https://esigns.io/

[iplantables]

Master Your Workflow with Digital Efficiency

Discover how iPlanTables is transforming work with cutting-edge digital workflow solutions. Our FM-V Series workstations, starting at $7500, offer unmatched efficiency and productivity compared to others at $10,000. With features like customized 4K touchscreens, palm rejection, and active stylus support, we streamline plan reviewing, building code enforcement, construction, and more. Join the growing demand showcased at the World of Concrete tradeshow and see why clients are raving about their digital workflow experience. Schedule your personalized demo today!

[mokubetech]

In this video, we'll show you how to convert a pdf file to word using a simple step-by-step process. Whether you're looking to convert a document for school or for personal use, this video will show you how to do it quickly and easily! We'll walk you through the process, from downloading the pdf to importing it into word, and everything in between. This is a great video for anyone who wants to convert pdfs to word quickly and easily!

[gridforce]

What is a Digital Workflow?

A digital workflow is the series of steps taken to achieve a goal or result, on a computer or device. Workflow automation is when those digital processes are automated based on a set of rules. Once a digital workflow system is in place, your data tends to be more consistent because steps are required in order to complete the workflow. Doing this digital transformation allow you to see every task and process, allowing you to identify bottlenecks and issues at any stage in the process. If you would like ideas on how GridForceOne can help you with your digital workflow, contact us today! Read the full article

[shivanisharma1]

Re-imagining Customer Experience

On a recent marketing + Sales call, a prospect asked why I had a stack of boxes behind me. That's one thing we get in today's Video calling world, a tiny glimpse in everyone’s life. My home is currently full of boxes as we are planning to move within Pune.

These boxes are filled with marketing books and my latest addition, confessions of an advertising man by David Ogilvy. What I have learned from him is ‘not to settle for the accepted way of doing things, but to test, challenge, and try out new ideas, to rethink in order to continuously improve.’ I wish he was today as my mentor somehow in marketing.

The Unified Approach Plan:

A significant portion of digital spending has gone toward upgrading customer-facing touch points like websites, apps, and chatbots. These connections are important, but they aren't enough to transform an experience on their own.

Organizations are straining beneath the surface to provide the service that customers want and deserve. Agents must rely on spreadsheets and swivel-chair between systems to track for information and make sense of the black hole collecting their request due to a sprawl of legacy systems that don't talk to each other.

Field service teams arrive on site without the necessary customer history, issue knowledge, or equipment to resolve the issue, resulting in costly return trips and additional downtime. When companies don't collaborate, the customer experience suffers, and customer-facing teams are left with disappointed and unhappy customers.

To effectively service your consumers, you must mobilize the entire organization's resources. That involves connecting your front, middle, and back offices beyond your customer-facing layer. When people and processes are linked, information flows freely, action is easier, and everyone has the visibility and insights they need to accomplish more, faster.

People + Processes + System = Complete Customer Experience

This is made possible through ServiceNow CSM. It unifies people, systems, and data into a single action system using a single platform, architecture, and data model. It makes case management easier by splitting down work into separate activities and ensuring that those tasks flow between people and departments. It allows you to automate and optimize the way you work.

Customers may get the information and help they need on their own terms thanks to the usage of automation, artificial intelligence (AI), and other technologies. Employees have more time to conduct their best job and flourish in their roles now that they are free of repetitive and tedious activities. This makes them happy, and happy workers make happy customers.

The best kind of experience is sometimes none at all. People expect things to go as planned, easily and without disruption. We can assist you in anticipating and resolving difficulties before they become more serious.

You'll be able to detect where storm clouds are building and intervene to avoid the downpour. This allows you to either fix problems before customers see them or communicate properly with customers who may be affected before they contact you. When things go wrong, you'll be able to quickly address them, keep customers informed about the status and resolution of issues, and win confidence in the process.

When an organization is connected, working in harmony, and united in the purpose of better serving consumers, great things happen. Customers are more loyal, it's easier to attract and keep talent, and the bottom line for the entire organization improves significantly.

Know how ServiceNow Customer Service Management can change your life at https://dxsherpa.com/servicenow-customer-transformation/