#styletheory

[rotteneldritchhorror]

Amy Styletheory is so pretty I’m gonna go insane actually

[eggpressonet]

The art of doing things wrong

Ben Kim Head of Product & UX at StyleTheory

Bài này của Ben nói về việc "cứ sai đi vì cuộc đời cho phép". Nhưng mà sai thì cũng nên sai đúng cách :)) Ben từng đến Hà Nội giao lưu rồi.

Ben hiện làm ở StyleTheory, một startup nên góc nhìn sẽ phù hợp với Việt Nam hơn. Ngoài ra Ben là Head of Product nên cũng hiểu luôn chuyện UX conflict với Product ra sao và dung hoà thế nào. Nói chung khá thú vị.

Mở đầu Ben được rất nhiều snap (búng tay - thể hiện sự đồng tình) khi chỉ ra thực tế của startup không phải build measure and learn mà là build, build faster, no research just build it . Đồng cảm vãi lúa

Với startup thì nguồn lực có hạn nên đầu tư phải mang lại hiệu quả tối ưu nhất. Sai sót không thể tránh khỏi. Tuy nhiên để sai hiệu quả thì Ben có đưa ra 4 bước:

Bắt đầu nghĩ về một mục tiêu

Hành động! Sau đó tìm kiếm phản hồi

Rút ra bài học. Điều chỉnh cho phù hợp

Lặp lại 3 bước trên

Trong quá trình làm sẽ có rất nhiều sai lầm, dưới đây là một số cái hay gặp:

SAI LẦM #1: MUỐN KIỂM SOÁT MỌI THỨ

Cái này hay gặp khi bạn thiết lập mục tiêu. Bạn vừa muốn thế này vừa muốn thế kia. Cách hiệu quả là phân loại ra mục tiêu ngắn hạn và mục tiêu dài hạn.

Ví dụ với người mới tham gia team thì mục tiêu ngắn hạn là học được thêm một kĩ năng mới. Mục tiêu dài hạn là thay đổi văn hoá của team, nâng cao năng lực cạnh tranh v.v.

SAI LẦM #2: QUAN TRỌNG HOÁ CHỨC DANH CỦA MÌNH

Đôi khi bạn cứ nghĩ bạn là Senior rồi thì không cần phải học, không được phép sai. Ai cũng có thể sai. Chỉ cần giữ tâm thế We don't know what we don't know là được

SAI LẦM #3: LÀM VIỆC MỘT MÌNH

Đây là sai lầm rất hay mắc phải. Hầu hết các bạn designer ở Việt Nam mình thấy đều cặm cụi làm. Mấy bạn freelance còn cặm cụi hơn. Cách hiệu quả hơn là giao tiếp và team work thường xuyên hơn.

Bạn nên để những người cộng tác tham gia càng sớm càng tốt thay vì làm một mình.

SAI LẦM #4: KHÔNG CHẤP NHẬN FEEDBACK

Cái tôi quá to thì sẽ khó để chấp nhận. Cuối cùng bạn làm việc vì điều gì? Để tạo ra giá trị cho công ty và người sử dụng hay để thoả mãn cái tôi của bản thân?

Ben có 3 câu hỏi khi feedback:

Bạn thấy điều gì đang ổn?

Làm thế nào để chúng ta cải thiện nó lần sau?

Điều gì cản trở chúng ta để thực hiện thay đổi này?

SAI LẦM #5: KHÔNG PHẢN ÁNH TRUNG THỰC

Thay vì bạn nhận ra vấn đề nằm ở mình thì bạn lại đi đổ lỗi cho bên này bên kia.

Tốt nhất bạn nên ghi lại quá trình bạn làm việc. Ở StyleTheory, bất cứ bạn làm việc gì hoặc suy nghĩ ra sao cũng được note lại. Như vậy bạn hết cơ hội để đổ lỗi cho ai đó khác.

SAI LẦM #6: KHÔNG LUYỆN TẬP ĐỦ NHIỀU

Lý thuyết rất nhiều nhưng thực sự bắt tay vào làm thì bạn mới thấy được hết vấn đề. Practices make improvements. Có thực hiện bạn mới biết cải thiện ra sao cho những lần tiếp theo.

https://www.slideshare.net/KuldeepKulshreshtha/th-art-of-doing-things-wrong-uxsea-summit-2019

[tarotcardreaderangelalucy]

View this post on Instagram

A post shared by Elizabeth Dobricki (@tarotcardreaderangelalucy)

TBT to last year’s 6 Tarot Halloween Week Parties! 🎃VidMob, 🎃CirKiz, 🎃Style Theory, 🎃Bachelorette Party at The Roxy Hotel, 🎃Online Party at The Overlook Hotel Virtual Environment, and 🎃Intersection! As I recall I was BEAT! 😴🪦 But looking forward to what this year brings! #vidmob #cirkiz #styletheory #theroxyhotel #theoverlookhotel #virtualenvironment #Intersection #tarotcardreaderangelalucy #halloweentarotparty #halloweenpartyentertainment #tarotparty #tarotpartynewyorkcity (at Angela Lucy ~ Tarot Card Reader) https://www.instagram.com/p/CUclHj7BSbp/?utm_medium=tumblr

[merlionwayfarer-blog]

@StyleTheorySG Style Theory, Southeast Asia’s largest online subscription-based designer fashion rental service, officially unveiled its first permanent retail store this week. We were there to preview their Infinite Wardrobe... . . . @StyleTheoryID #StyleTheoryID #StyleTheorySG #StyleTheory #WomenOfStyleTheory #StyleTheoryIRL . #Fashion #OOTD #Style #FashionLover #Outfit #DailyFashion #StreetStyle #WhatIWore #Beauty #ShoppingOnline . #MySingapore #YourSingapore #ILoveSG #ILoveSingapore #Singapore . #PicOfTheDay #PhotoOfTheDay #InstaLife #InstaPhoto #InstaPic #IGers #InstaSG #InstagramSG #IGSG #SGIG (at 313@somerset) https://www.instagram.com/p/B32HbUlprjU/?igshid=1djx7ed1hz93w

[flymobfashion]

[driflloon]

gisella, nara, and evanny @ styletheory id

[zengzxng]

Weekends with @styletheorysg.bags✨ • • #sgig #instasg #stylexstyle #sgfashion #ootdsg #wiwtsg #wiwt #ootdfashion #ootdshare #potd #fashionaddict #styleblogger #fashionist #highsnobietystyle #streetlife #streetphotography #streetfashion #outfitsociety #zengwears #womenofstyletheory #styletheorybags #styletheorysg #styletheory #clarkequaycentral #chloé #chloeminidrewbijou (at Clarke Quay) https://www.instagram.com/p/CEwRtxSJ9_e/?igshid=ibelc45ba73a

[ameliamike90]

Customer Experience Analyst job at StyleTheory Singapore

StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.

With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.

We’re looking for an full time English speaking/reading/writing customer experience professionals to join our Singapore Team. If you’re a quick thinker and have exceptional people skills, then we want you on the team. This team will be on the front lines working with our users every day and will partner with our Logistics and Product team to improve user experience. Description

Interacting with customer using chat systems to understand our target market and find areas of improvement to better serve our customers

Respond professionally to all messages - Be the first point of contact to handle and resolve customer queries

Compose thoughtful and accurate messages or customize prepared responses to customer emails.

Research information and troubleshoot problems using available resources, identify and escalate issues appropriately

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals

Will have to work on weekends as part of the 5 days workweek - but able to do so from the comfort of your home!

Fluent in English (written and spoken).

Well-developed communication, interpersonal and time management skills

Currently based in Singapore.

1 to 3 years of customer servicing experience in hospitality, call centre/contact centre, IT Support, etc

Must be available for a regular schedule of 5 days work week, able to work on both weekends and public holidays.

Patience, empathy, and a unique ability to manage stress.

Ability to work under pressure and adapt quickly to adverse situations.

Technical aptitude and the ability to pick up new technology quickly.

Candidates should be proficient in Excel.

Have a positive attitude, and willingness to roll up their sleeves and get involved, and be extremely organized and detail oriented

StartUp Jobs Asia - Startup Jobs in Singapore , Malaysia , HongKong ,Thailand from http://www.startupjobs.asia/job/30255-customer-experience-analyst-customer-service-job-at-styletheory-singapore Startup Jobs Asia https://startupjobsasia.tumblr.com/post/162546631359

[unnotantei]

30+ new jobs in Jakarta

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[shuying877]

Customer Relationship Management (CRM) Associate job at StyleTheory Singapore

StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.

With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.

The Role

Customer loyalty and advocacy is key to driving repeated business and building long term sustainable commercial value for any business. For StyleTheory, this means creating a healthy and successful customer-to-brand relationship between our Subscribers and us, and driving retention by keeping Subscription terms extended.

The CRM Lead is responsible for building and delivering meaningful campaign strategies and programme funnels that are designed to nurture Subscribers and keep them engaged throughout their entire life-cycle with us.

In order to maximise the value of each customer relationship, a data-centric approach is key to understanding our customer's DNA and connecting with them across various customer touch-points (E.g. Site, App) and communication channels (E.g. Email, App Push Notifications, SMS).

RESPONSIBILITIES

Lead initiatives to conduct customer research and develop a strong understanding of the StyleTheory Subscriber, their needs and behaviour across the entire life-cycle journey with us

Conduct data analyses to uncover opportunities and gaps in the Subscriber life-cycle/journey, and create highly relevant and engaging campaign programmes that SPEAK to them

Independently plan and execute end-to-end customer campaign programmes on Email, App Push Notifications, SMS channels and platforms

Track, measure, and report on performance of these programmatic customer communications, design and conduct A/B tests for iterative optimisation and improvement

Develop a strong understanding of the Marketing technology stack and how we can constantly improve the reach of our communications with the customers

Develop effective cross-channel approaches, maximising the use of available technology to provide the most relevant experience to customers

Collaborate closely with technology, data and analytics leads to develop new infrastructure to empower new campaign opportunities

Collaborate closely with the Head of Marketing to hypothesise and understand customer development, and provide actionable customer insights through analytics to uncover new commercial opportunities for the business

Strong writing and creative skills, able to conceptualise marketing angles and ideas

Strong communication skills, works well in a team setting

Strong and critical thinker, problem solver

Strong willingness to learn and grow independently, has an owner/builder mentality

Enjoys the challenges of a fast-paced, high-stakes environment

Comfortable with data and able to relate to qualitative aspects of work

BS/MS degree in Marketing/Communications/Computer Science or any related fields

A minimum of 2+ years in digital marketing within an revenue focused industry (eCommerce preferred)

Prior experience in Email/Mobile app, direct marketing and analytics (MailChimp, Oracle Responsys, Salesforce, Google Analytics, Periscope)

Prior experience in HTML, SQL, Excel or related programming languages

Proven track record of personally crafting and perfecting marketing strategies to deliver growth

Passionate about the Fashion and Sharing Economy space

Having both agency and client side experience will be an added advantage

  From http://www.startupjobs.asia/job/32784-customer-relationship-management-crm-associate-marketing-job-at-styletheory-singapore

from https://startupjobsasiablog.wordpress.com/2017/09/06/customer-relationship-management-crm-associate-job-at-styletheory-singapore/

[startupjobsasia]

Customer Relationship Management (CRM) Associate job at StyleTheory Singapore

StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.

With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.

The Role

Customer loyalty and advocacy is key to driving repeated business and building long term sustainable commercial value for any business. For StyleTheory, this means creating a healthy and successful customer-to-brand relationship between our Subscribers and us, and driving retention by keeping Subscription terms extended. The CRM Lead is responsible for building and delivering meaningful campaign strategies and programme funnels that are designed to nurture Subscribers and keep them engaged throughout their entire life-cycle with us. In order to maximise the value of each customer relationship, a data-centric approach is key to understanding our customer's DNA and connecting with them across various customer touch-points (E.g. Site, App) and communication channels (E.g. Email, App Push Notifications, SMS). RESPONSIBILITIES

Lead initiatives to conduct customer research and develop a strong understanding of the StyleTheory Subscriber, their needs and behaviour across the entire life-cycle journey with us

Conduct data analyses to uncover opportunities and gaps in the Subscriber life-cycle/journey, and create highly relevant and engaging campaign programmes that SPEAK to them

Independently plan and execute end-to-end customer campaign programmes on Email, App Push Notifications, SMS channels and platforms

Track, measure, and report on performance of these programmatic customer communications, design and conduct A/B tests for iterative optimisation and improvement

Develop a strong understanding of the Marketing technology stack and how we can constantly improve the reach of our communications with the customers

Develop effective cross-channel approaches, maximising the use of available technology to provide the most relevant experience to customers

Collaborate closely with technology, data and analytics leads to develop new infrastructure to empower new campaign opportunities

Collaborate closely with the Head of Marketing to hypothesise and understand customer development, and provide actionable customer insights through analytics to uncover new commercial opportunities for the business

Strong writing and creative skills, able to conceptualise marketing angles and ideas

Strong communication skills, works well in a team setting

Strong and critical thinker, problem solver

Strong willingness to learn and grow independently, has an owner/builder mentality

Enjoys the challenges of a fast-paced, high-stakes environment

Comfortable with data and able to relate to qualitative aspects of work

BS/MS degree in Marketing/Communications/Computer Science or any related fields

A minimum of 2+ years in digital marketing within an revenue focused industry (eCommerce preferred)

Prior experience in Email/Mobile app, direct marketing and analytics (MailChimp, Oracle Responsys, Salesforce, Google Analytics, Periscope)

Prior experience in HTML, SQL, Excel or related programming languages

Proven track record of personally crafting and perfecting marketing strategies to deliver growth

Passionate about the Fashion and Sharing Economy space

Having both agency and client side experience will be an added advantage

  StartUp Jobs Asia - Startup Jobs in Singapore , Malaysia , HongKong ,Thailand from http://www.startupjobs.asia/job/32784-customer-relationship-management-crm-associate-marketing-job-at-styletheory-singapore

[nuniek]

“Wear sumthin red, you look great in it. =)” 💃🏻🌹❤️ #nutstyle #nutslyfe #nutsbeauty #tapfordetails #styletheory #red (at Empirica Jakarta)

[ameliamike90]

Customer Relationship Management (CRM) Associate job at StyleTheory Singapore

StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.

With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.

The Role

Customer loyalty and advocacy is key to driving repeated business and building long term sustainable commercial value for any business. For StyleTheory, this means creating a healthy and successful customer-to-brand relationship between our Subscribers and us, and driving retention by keeping Subscription terms extended. The CRM Lead is responsible for building and delivering meaningful campaign strategies and programme funnels that are designed to nurture Subscribers and keep them engaged throughout their entire life-cycle with us. In order to maximise the value of each customer relationship, a data-centric approach is key to understanding our customer’s DNA and connecting with them across various customer touch-points (E.g. Site, App) and communication channels (E.g. Email, App Push Notifications, SMS). RESPONSIBILITIES

Lead initiatives to conduct customer research and develop a strong understanding of the StyleTheory Subscriber, their needs and behaviour across the entire life-cycle journey with us

Conduct data analyses to uncover opportunities and gaps in the Subscriber life-cycle/journey, and create highly relevant and engaging campaign programmes that SPEAK to them

Independently plan and execute end-to-end customer campaign programmes on Email, App Push Notifications, SMS channels and platforms

Track, measure, and report on performance of these programmatic customer communications, design and conduct A/B tests for iterative optimisation and improvement

Develop a strong understanding of the Marketing technology stack and how we can constantly improve the reach of our communications with the customers

Develop effective cross-channel approaches, maximising the use of available technology to provide the most relevant experience to customers

Collaborate closely with technology, data and analytics leads to develop new infrastructure to empower new campaign opportunities

Collaborate closely with the Head of Marketing to hypothesise and understand customer development, and provide actionable customer insights through analytics to uncover new commercial opportunities for the business

Strong writing and creative skills, able to conceptualise marketing angles and ideas

Strong communication skills, works well in a team setting

Strong and critical thinker, problem solver

Strong willingness to learn and grow independently, has an owner/builder mentality

Enjoys the challenges of a fast-paced, high-stakes environment

Comfortable with data and able to relate to qualitative aspects of work

BS/MS degree in Marketing/Communications/Computer Science or any related fields

A minimum of 2+ years in digital marketing within an revenue focused industry (eCommerce preferred)

Prior experience in Email/Mobile app, direct marketing and analytics (MailChimp, Oracle Responsys, Salesforce, Google Analytics, Periscope)

Prior experience in HTML, SQL, Excel or related programming languages

Proven track record of personally crafting and perfecting marketing strategies to deliver growth

Passionate about the Fashion and Sharing Economy space

Having both agency and client side experience will be an added advantage

StartUp Jobs Asia - Startup Jobs in Singapore , Malaysia , HongKong ,Thailand from http://www.startupjobs.asia/job/32784-customer-relationship-management-crm-associate-marketing-job-at-styletheory-singapore Startup Jobs Asia https://startupjobsasia.tumblr.com/post/165041473839

[whileyouonearth]

Bagaimana pagi kalian hari ini? Semoga cerah ceria merekah seperti bunga ini ya 😁 Gak kaya pagi gw yang agak2 asem gara2 @styletheoryid yang app nya crashed melulu jadi gak bisa rent baju apapunnnn. Padahal udah bayar loh, kan keki... semoga ada solusi secepatnya ya. #styletheory #fashion #flower #purpleflower #beauty #travel #love #Hokkaido #ClozetteID #sunshine #morning (at Shiroi Koibito Park)

[shuying877]

Customer Success Manager job at StyleTheory Singapore

StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.

With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.

Our Customer Success Managers advises and guides a wide variety of customers, ensuring they reap the benefits of using StyleTheory successfully. CSMs work with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of StyleTheory and to improve the overall quality of its use. A major area of responsibility for CSM’s is helping customers understand how Styletheory works, Part coach, project manager, business consultant and product expert, our Customer Success Managers are continually focused on helping our customers

Customer Success Managers is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support

Job Description

Empathize with every aspect of the customer experience, putting customers’ needs first.

Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

Conduct business reviews and proactively suggest solutions to common customer challenges.

Continually identify and develop new uses for StyleTheory that drive adoption and that align to customers needs.

Proactively spot and correct any issues that could affect customer satisfaction or retention.

Mentor and provide guidance to newer CSMs and partner with Operations team to help them be more effective.

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.

Help drive customer references and case studies..

Adapt to system changes and updates quickly and effectively.

Answer business sales inquiries with a well-established understanding of the company's service.

Communicate closely with third-party service providers to resolve customer requests.

Making reasoned judgments that are logical and well-thought out. Not accepting all arguments and conclusions you are exposed to but rather having an attitude involving questioning such arguments and conclusions.

Passion for recreating the fashion consumer industry

Relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.

Diplomacy, tact, and poise under pressure when working through customer issues.

Fluent in English (written and spoken).

Available on weekends (Fashion never sleeps!)

Patient, empathetic, and a great sense of responsibility.

Ability to prioritize, solve problems, work under pressure and adapt quickly to adverse situations.

Technical aptitude and the ability to pick up new technology quickly.

Have a positive attitude, and willingness to roll up their sleeves, get involved and detail oriented.

Passion and Attitude mean the world to us. If you share the same ideals as us, drop us a application at cxcareers@styletheory.co and we would love to meet you! 

From http://www.startupjobs.asia/job/30255-customer-success-manager-customer-service-job-at-styletheory-singapore

from https://startupjobsasiablog.wordpress.com/2017/07/04/customer-success-manager-job-at-styletheory-singapore/

[startupjobsasia]

Customer Success Manager job at StyleTheory Singapore

StyleTheory is a fashion technology startup which aims to build every woman’s dream of having an infinite wardrobe. Armed with technology and a revolutionary business model, our subscribers will be able to have access to more than 1000 outfits (and growing) by paying a monthly subscription cost.

With StyleTheory, we believe that every woman will be able to experiment with any style she adores from any designers around the world.

Our Customer Success Managers advises and guides a wide variety of customers, ensuring they reap the benefits of using StyleTheory successfully. CSMs work with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of StyleTheory and to improve the overall quality of its use. A major area of responsibility for CSM’s is helping customers understand how Styletheory works, Part coach, project manager, business consultant and product expert, our Customer Success Managers are continually focused on helping our customers Customer Success Managers is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support

Job Description

Empathize with every aspect of the customer experience, putting customers’ needs first.

Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

Conduct business reviews and proactively suggest solutions to common customer challenges.

Continually identify and develop new uses for StyleTheory that drive adoption and that align to customers needs.

Proactively spot and correct any issues that could affect customer satisfaction or retention.

Mentor and provide guidance to newer CSMs and partner with Operations team to help them be more effective.

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

Develop Customer Success assets and methods, and work with product marketing to create new or refine existing onboarding materials.

Help drive customer references and case studies..

Adapt to system changes and updates quickly and effectively.

Answer business sales inquiries with a well-established understanding of the company's service.

Communicate closely with third-party service providers to resolve customer requests.

Making reasoned judgments that are logical and well-thought out. Not accepting all arguments and conclusions you are exposed to but rather having an attitude involving questioning such arguments and conclusions.

Passion for recreating the fashion consumer industry

Relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.

Diplomacy, tact, and poise under pressure when working through customer issues.

Fluent in English (written and spoken).

Available on weekends (Fashion never sleeps!)

Patient, empathetic, and a great sense of responsibility.

Ability to prioritize, solve problems, work under pressure and adapt quickly to adverse situations.

Technical aptitude and the ability to pick up new technology quickly.

Have a positive attitude, and willingness to roll up their sleeves, get involved and detail oriented.

Passion and Attitude mean the world to us. If you share the same ideals as us, drop us a application at cxcareers@styletheory.co and we would love to meet you! 

StartUp Jobs Asia - Startup Jobs in Singapore , Malaysia , HongKong ,Thailand from http://www.startupjobs.asia/job/30255-customer-success-manager-customer-service-job-at-styletheory-singapore