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5 common mistakes to avoid when implementing an IVR

Interactive voice response (IVR) is a viable method to maximize call center productivity and improve customer satisfaction. However, an IVR system can also be harmful for your organization if it is not well-designed. A badly designed IVR can cause confusion among the clients, leading to dissatisfaction and customer attrition. Here are the most usual mistakes you should avoid while executing an IVR system for your business.

1. Poor Voice Quality

An absence of clarity in voice can frustrate the caller and they might lose interest. Ensure that your callers clearly understand the options by playing a recorded voice that sounds proper neither too quick nor too slow.

2. An excessive number of options in the Menu and Lengthy Introductions

Try not to give your customers such a large number of options to choose from at one level, while ensuring that there is no delay in finding the mandatory data.

3. Various Voices and Volumes

In the interest of keeping your presentation clean and consistent, voice recordings should be done by the same person, ideally utilizing the same or at least similar equipment for each recording.

4. Not Updating Your IVR Options

Data such as business hours, office areas, web addresses, promotions, and occasional messages must be regularly updated and there are endless ways that you can refine IVR to improve customer experiences.

5. Repetitive hold messages

Listening to the same message over and over tends to drive callers mad and prompts calls being hung up. The recurrence should sufficiently be to promise customers that the call is still in the queue, and they would soon be connected. So, it’s better to make the caller aware of the speculated time for the following accessible agent.

Customer expectations are changing, and most companies are slow to alter their IVR to compliment these changes. a poorly designed IVR can have the opposite effect, like negative brand image and fewer revenues.

 Using a well designed IVR will save the customer time and reduce negative feedback while getting your customers exactly what they have, faster. Are you planning to implement an IVR in your Business calls? Talk to one of our Experts Now- 9946869229

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Best customer service from your business IVR

IVR systems are typically simple, adaptable, and easy to utilize. The IVR dashboard contains various gadgets that permit businesses to customize their IVR stream according to the most popular choices as observed by customers. When any customer approaches your business phone number, the IVR system welcomes them with a pre-recorded welcome message. This greeting message includes the name of the corporate, at the side of a list of IVR menu options. Based on the customer’s selection, the call is further diverted to different departments and agents. IVR menu options are completely adaptable and handled by the company according to the requirements. These options help the customers to resolve their queries or express their concerns without communicating with a live agent.

* If you cannot provide 24*7 customer service due to the lack of human resources, then IVR is what you need. This solution builds your hours of accessibility by providing you with the off- business hours’ connectivity. * Taking client feedback after the call is an extraordinary thought put in by businesses to understand a customer’s viewpoint. Through IVR, customers can express their considerations honestly without disrespecting any agent. * The customer’s call is recorded for monitoring purposes with the goal that you generally have a beware of the sort of discussion which goes between your client and agent. This assists with giving improved customer support, so that customer’s queries are resolved at the earliest. * When a client calls a business to resolve a question, the IVR will broadcast the ongoing offers or discount schemes to lure the customers. After the offer declaration, IVR will serve the customers in step with their decision.

For business, customer support is everything. Accordingly, organizations must do each conceivable bit to keep their clients happy, and services like IVR assists to achieve the same. Are you planning to Implement an IVR in your Business calls? Talk to one of our Experts Now- 9946869229

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Cloud for Schools

When new academic year admissions are around the corner, schools gear up for the busiest month of the year. Educational institutions put out advertisements in print media and online channels for fulfilling their total seats. On these days, calls come in and the school is swamped with phone calls, inquiries, emails, etc.

Educational institutions are rich in their infrastructure but, their online infrastructure will be very weak. Due to the large call volume, more staff are required to attend the calls, and inefficient tracking of follow ups and missed calls will end up in missing admissions too. These common issues can be rectified by using an efficient call management solution which includes:

Virtual number as Unique Number

A Virtual number will allow the institutions to publish a common unique number everywhere on their online and offline presence. This will reduce the confusing chances of splitting calls to different numbers and a single number ensures a perfect brand identity too.

IVR for Connecting directly

IVR will allow the callers to reach the right department. For an education institution, every caller might have different requirements such as to connect to the admission desk, Staff desk, accounts desk, management desk, or any other. An IVR can redirect them to the right department they want to connect to.

Click to Call for Easiness

Click-to-call is the best and suggested method to convert visitors to your website into leads and clients. When the customer sees your number on an online ad, your website, or even on social media, all they have to do is just click on the click to call enabled button and they will get a call back soon.

Outcome

The Admission team will get the confidence to address     all the queries and embark on the admission process.

A virtual     number can make communication easier.

Call monitoring and tracking feature empowers the     school to measure drop calls, conversions, and assess the admissions     funnel.

An IVR brings up a     professional image to your Institution.

Are you interested to implement a cloud telephony solution to your institution calls? Talk to one of our Experts now: 9946869229

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Things to remember before Investing in an IVR Service

Today, IVR takes care of the first level of communication that takes place with customers. it plays an important role in the first impression that is left on the callers. Now, every industry is using this IVR system to professionalize their business communication. We’ve all at some point in time experienced an IVR service. And we can realize that while some of them are easier to navigate to our destination and others which are very complex that is ending up confusing us. There is only one aspect to take care of by businesses. When you avail of IVR services from any company, they must ensure transparency and ease of navigation for their customers.

Things that you should ensure while choosing IVR Provider

The IVR     should come with facilities for an automated response after office hours     also. And a voice-recording system, availability during holidays, and     features for service quality assessment as well.

Ensure, it can stand for and     highlights the perfect brand image. a good IVR has the power to make or     break your brand.

Your Business IVR     must have the ability to route calls to the right department and not end     up leaving your customer dissatisfied.

A speech recognition system     will eliminate issues that will mean higher query resolutions, thereby     leading to effective time management.

Customers should be     well-informed about personalized, upcoming offers as well as important     upgrades. A good IVR     should be able to tap into the details of the customer and proceed with     targeted communication.

An effective IVR should be able     to promptly address all issues, if not through the automated system, then     through a live agent.

If your customers are bombarded     with promotional spam calls, right after calling your helpline, it ruins     your brand image.

Don’t confuse your customers     with multiple options. The communication should be clear, simple, and in     terms that are easy to comprehend.

Ineffective IVR Services results in poor customer service and useless marketing communication, which will help neither of the stakeholders. Versatility and being dynamic will help out businesses in the long run, when it comes to retention.

Planning to implement an Effective IVR in your Business Calls? Talk to one of our Experts now: 9946869229

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Cloud Telephony for News Channels

News and media are one of the leading businesses today and the role of news channels is the most important when it comes to connecting the common man to the current society and government. The exact purpose of our news channels is to keep update people about significant events and the news around them. Not only their reporting agencies do this job. Ordinary Citizens can also be a part of this reporting by giving information to them at the proper time. It is essential that all new channels must be available in the call attending system to connect people with them.

Toll-free Numbers are essential for a free call

A toll-free number is a freebie for your callers and it allows your viewers to reach your media for free. Purchase and publish an easy-to-remember toll-free number on your websites and all advertising channels. This will allow you to be just a toll-free call away for your viewers.

Answering Multiple Calls Simultaneously

As a big media or news channel, there is a chance of getting multiple calls at a time. This can be resolved by the solution cloud telephony. So, your viewer/caller will not get a busy tone while they try to connect your channel.

Missed Call Solutions to calculate the ROI on marketing campaigns

Missed call solutions are considered as one of the most efficient ways to monitor ROI on running marketing campaigns. A missed call number allows you to record the call data and track which marketing method is the most effective for your channel. All your customers will have to do is give a missed call and then you can use it to conduct polls and measure public opinion. By implementing this simple solution, news channels can provide their viewers with an easy method to participate and increasing the number of participants.

Automated and personalized recorded calls to your Viewers

News channels generally have a huge viewer base and so, it comes with the restriction of creating a personal connection with your viewers. It will be perfect if we can make automated and personalized recorded calls to your customers and inform them about important events, updates, or anything else at all using outbound calling and messaging services. Sometimes, these simple things can differentiate you from your competitors and help you generate much-needed loyalty from your customers.

Summarizing

With the implementation of cloud telephony solutions, several communication problems can be now get resolved. News channels can communicate with the public and common peoples can get live updates through an outbound call or message. The audience can be more involved with various campaigns, advertisements, and other related stuff. Missed call solutions can help news channels measure ROI on different marketing campaigns.

To know more about this, Talk to one of our Experts: 9946869229

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More startups are Opting Cloud Telephony in 2020

The number of startups in our country is increasing gradually every year. This rising results in, around 5-6 startups are popping in our country every single day. This makes a severe increase in competition and all entrepreneurs need to accept new strategies to survive in the market. Spreading brand awareness about a startup can be a challenge because our team will be small and a new face in the market. Keeping a constant touch with the target audience will help businesses to build a stronger image of their business and it will also add value to their business.

Cloud telephony technology can ensure round-the-clock availability for your clients and the convenience offered by the Cloud is unparalleled. By this simple cloud solution, we can leave the communication responsibility to the virtual solutions. Not only these pros, let’s see how this magical technology can help startups.

Highly Resilient

Smoothens Communication Flows

Hassle-Free Installation

Highly secured and ensures     privacy

Cost-effective solution

Centralizing all business     communication processes

Even during this Covid-19 pandemic time also, most of the businesses are failed to handle remote working culture due to lack of infrastructure or technical limitations. Cloud telephony is flexible and it offers features that can easily be added or removed to suit your needs. Cloud telephony is a virtual set-up and it doesn’t need and complex wires or big PBX boxes. But it needs a stable internet connection. Another attractive feature of Cloud set-up is the number masking. This allows you to hide the contact numbers of the customer and agent from each other. This will protect the privacy and prevent abuse of personal contact details.

The cloud telephony plans and subscriptions are flexible as well. Businesses can choose and modify the plans and pricing based on their call flow and volume of customer interactions. The chances of communication errors will be minimized and a quick resolution is encouraged. Need to implement cloud telephony in your Business calls?

List up your communication requirements → Call Voxbay Solutions → Talk to our experts → customize your plan → Pay and start using services within a few minutes

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All about Outbound Calling

Outbound calling still remains vital for businesses worldwide. According to some market surveys, 92% of sales conversions are happening over the phone. It’s a true fact that outbound calling has long been a tactic for many successful organizations. Such calls, also known as cold calls are typically used for sales, telemarketing, feedback, or support. This approach allows direct communication with the target audience without losing the human touch. This blog will explore useful hacks to help you ace your outbound calling.

Even in this digital age, product sales are highly dependent on personal, human connections. When meeting in-person is not possible, a telephonic conversation can help to close the business. There are some attractive features for cold calling which save time and resources.

These calls have     highly-targeted outreach

Cold calls provide instant     feedback and results

Customer care agents have a     stronger personal connection with their callers

Usually, when hearing the term outbound calls, people have an idea of spam calls and debt-recoveries in their minds. However, outbound calls serve many more purposes like, Support, sales, surveys, feedback, user authentication, and for many marketing campaigns. People may forget what you showed on your social media or television ads, but they will never forget how your agents made them feel during a call.

Outbound marketing gives an     opportunity to your representatives to persuade customers.

Outbound calls help the customer     retention team that deals with renewals, subscriptions, and repeat     purchases.

Outbound calling gives you a     brilliant opportunity to provide an overall delightful customer     experience.

Cold calling ensures Quality     control and management of every agent’s communication through recording     and analyzing their calls.

The outbound strategy is     definitely a cost-effective way to connect with your customers because new     age outbound call centers come with the convenience of zero hardware.

Need more sales? Make more calls. This is the best advice that can give to an organization for their cold calling team. Moreover, Cold calling is an investment in which we can expect a three-time return sale.

Planning to purchase a perfect call management solution for your Organization? Speak to one of our Experts now: 9946869229

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Call management for Recruitment Sector

The recruitment sector is an evergreen stream in our market. It’s because of the requirement of candidates for certain businesses even if it is small, medium, or big. Job recruitment agencies have two phases or points in their working scheme. One is Job seekers and the other is Companies which are searching for employees. Recruiting agencies will receive a high volume of calls from people looking for employment opportunities and also from companies looking for their candidates. Surely, their business through calls will be huge and it increases even more during certain peak months of the year.

Missing many important customer calls is obviously unacceptable for them. But, handling all of the calls manually acts as a big hurdle for them. In earlier stages, these agencies were using traditional landline and mobile phones for their customer communication. Owing to its limitations, they were unable to attend multiple calls simultaneously and could not ensure 24*7 availability for their callers. Gradually as a result of these traditional call management systems, a huge number of calls were missed which particularly impacted their customer calling experience and business.

Cloud telephony can help these streams by resolving their major problems in business communication. Cloud telephony features like Virtual phone number, IVR system, Call tracking, and recording can improve their quality of communication.

Virtual     phone number: To     attend multiple calls simultaneously.

IVR system: To inform the agents of the non-availability of     agents and assure them of a callback.

Call     tracking and recording: To     monitor the performance of agents and ensure an upgraded customer calling     experience.

Toll-Free     Number: To offer a free of cost     call to job seekers and companies.

Hence, they have able to successfully meet their goal of improving their business communication. By these implementations, they can witness a 96% decrease in their missed customer calls also.

Planning to set up a perfect call management solution for your recruiting agency? Speak to one of our Experts now: 9946869229

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Can I use my Personal Number as Virtual Number?

First of all, let us break this myth once and for all. Many people might think that opting for a new number of services would lead to a loss of callers and hence their revenue also. It is normal that we thinking, unavailability in a certain number will lead to loss of customer calls.

Undoubtfully, we can able to convert our personal or existing work number into a virtual number. We don’t need to spend on a new number and this saves you the cost of marketing and advertising a fresh number. The only thing you need to do is port your number to the service provider’s company.

What is a Virtual Number?

Simply we can say that phone numbers that don’t require a physical telephone wire or SIM are called a Virtual Number. They are also known as Cloud Numbers. Virtual numbers don’t need any extra hardware to function. It needs only a stable Internet connection and your preferred device. You can use any mobile phone, tablet, or desk phone for all your communications. It saves you the hassle of bulky wires and telephone lines.

Features of Virtual Number

IVR

Auto-Attendant

Voicemail

Reports

Call     Recordings

Auto-notification SMS

Benefits of Virtual Numbers

Tracking and Monitoring is very     smooth for virtual     number

Never miss a call – This     reduces your chances of missing a call significantly.

Hassle-free Implementation. The     installation and implementation of virtual number solutions are effortless     and swift.

Centralized Communication – A     single virtual number is all you need, and you can add the local or     toll-free code of your choice to it.

Cost-Effectiveness – Virtual     numbers allow you to enjoy all these features at a nominal cost, as     opposed to conventional phone systems, which have a lot of hidden charges.

Flexibility – Virtual     numbers are tailored to fit your specifications and hence, offer a     high rate of flexibility.

Scalability – You can add or     remove agents as per your preferences with this service instantly and     anytime you want.

How to get a Virtual Number?

Adopting an Indian virtual number is a very smooth process. The only work that needs to be done is the selection of various cloud service providers.

To get yours within 5 working days, Talk to one of our Experts now: 9946869229

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Call Masking – for Greater User Security

Masked calling is a tool used in the online sector to guarantee private telephone numbers for buyers and sellers. For each meeting, it utilizes a fleeting telephone number, enabling them to transmit flawlessly within a predefined timeframe. The numbers are reused and reassigned to various meetings on the stage after the time-frame has finished, which helps protect exchanges from happening beyond the stage.

Call Masking refers to the method made feasible by Voice APIs where an engineer may set up intermediaries for telephone numbers to protect parties from understanding the telephone numbers of each other during a call. Likewise, a similar procedure could allow the meetings to send SMS to each other without disclosing their own telephone numbers.

What exactly is Phone Number Masking?

The key to safeguarding precious customer data and privacy is through phone number masking which forms an essential part of the Cloud telephony system. In this arrangement, the software connects two people by means of using a bridge that authenticated a process of calling a customer. This way, customer identity remains legal and unharmed.

Masked phone numbers help E-commerce agencies set drivers, delivery men, and third-party agents safely approach customers creating a solid and sublimated loop. Cab hiring services and E-commerce especially capitalize on call masking solutions to ensure delivery person or drivers contact customers without accessing the exact number of both parties. This is the principal mechanism with which disposable numbers generate vibes of anonymous communication. When an E-commerce delivery person initiates a call by clicking on the “call a customer” button, the IVR comes into play that asks them to place the order number. Once the order number is shared, the number masking solution in place will fetch the customer’s number from the database and let the call happen.

 Top 5 Benefits of number masking

When sharing personal information, we worry about privacy and security. Number masking not only covers these benefits but also offers more advantages such as:

Uncompromised privacy and     absolute security

Since the proxy phone number will cloud actual numbers by forming a bridge between business and customers, buyers can repose in the fact that their space will never be intruded and will be armored with inviolable security.

  People want to appreciate privacy and anonymity in personal life and evade endangering their identity by losing their private phone number to unknown representatives. Cloud telephony services are designed to hide phone numbers and mask it, which conveys to customers that you are always there to provide an excellent interactive environment.

Customer experience  

In the knowledge that their information is kept safe by means of disposable numbers, businesses can deliver a delightfully satisfying experience for end-users. Customers tend to give business to brands that offer comfort and assurance and deliver the great and rule out the bad.

“Masked phone numbers guarantee that all the calls received by customers are free from frauds and scams.”

Transactional safety

One of the benefits of call masking solution is the absolute safety of transactions. When numbers are masked, businesses can comfortably safeguard digital transactions by keeping them within the frontiers of platforms, which enhances the overall safety of monetary exchanges.

Masked phone numbers thus take over the action of platform-limited transactions, preventing buyers and sellers from unsound off-platform transactions that may lead to a false operation.

Unshackle from spams

In the absence of a cloud telephony system, customers are prone to receiving spam calls and emails that nag them constantly. However, with special numbers provided by Cloud telephony providers, businesses can be confident that they are especially verified for legal use and protect business information. Customers, on the other hand, will not receive spam and can effectively hide phone numbers from the reach of spammers.

Detailed call records and     reports

By means of call recording and call tracking systems afforded by Cloud telephony providers, it is possible to monitor each call initiated to customers and report the conversation. As a result, businesses can establish sheer transparency about agent’s ability and actions through real-time call reports.

Such a number masking solution also enables complete incoming call tracking and confirms whether an agent has indeed contacted customers. They can also be aware of customer feedback and improve their existing service by allowing customers to share their experience and service quality.

  How call masking solution works?

An executive is assigned to the     customer

When the service/transaction is done, and the client will be allocated a particular executive as the contact person.

Customer connects with the     executive

With the ‘call’ button shown on the mobile app/website, the customer and executive can communicate with each other.

Information will be exchanged     through servers

Our server will transfer the caller’s information to your business server when the call is initiated, which in turn will include the number of the executive concerned.

Communication will be safely     done

Without disclosing their personal numbers, the server will forward the call to the executive number concerned.

Deliver a safe and enhanced business communication

For all companies looking for enhanced consumer experience, maintaining customer privacy is extremely critical. Call masking allows company executives to communicate via the masked number with the client. This dramatically allows corporations to comply with the privacy needs of the clients they represent.

Monitor all your on-call customer interactions

With a call masking solution in place, both executive and customer calls are registered and tracked. Masking specific customer numbers prevents their personal details from being misused and monitors any kind of unwanted contact. It allows companies to supervise all on-call conversations substantially, thereby confirming their customers��� protection.

To monitor transactions in the whitegoods industry

Businesses that provide customers with services primarily use call masking to protect customer privacy by offering a safe channel for communication. Instead of their personal number, they have to dial a masked phone number when the service professional needs to communicate with the customer. This helps organizations to ensure that consumer data is protected and that their privacy is not violated. It also allows all service-related notifications delivered by experts to be checked and the service’s status to be identified.

 To supervise communication in the cab aggregator market

In order to track the on-call contact between the driver and passenger, companies that offer cab facilities to customers around the cities use the call masking solution. A masked number is allocated to them for further contact, while the driver is assigned to the passenger. Any discussion about the ride is done solely via the masked amount. This ensures surveillance of the ride taker and ride giver’s conversation and privacy and avoids off-platform transactions by both parties.

To ensure safe conversations in the logistics sector

In order to track communications between the customer and the distribution agent, companies involved in the logistics service use number masking. Via the text message and vice-versa for the agent, a masked number of the distribution agent is sent to the user. All delivery encounters take place via the masked number, ensuring a protected delivery experience. It reduces the delivery agent’s chances of incorrect delivery notifications and lets companies see the correct status.

Conclusion

Number masking service is not just a luxury, but its pros indicate how important it is for businesses to essentially implement it as a powerful customer retention solution. By using call masking services, you can steer clear from the need to employ a human operator to connect two parties. It offers a solution to hide phone numbers of buyers when they attempt to contact an unknown business representative or when an agent approaches customers. Tackle your existing business challenges and protect sensitive customer data with masked phone numbers.

To know more about Call Masking Talk to one of our Experts: 9946869229

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Call management for Tourism sector

How hard will the corona virus hit the travel industry? During this pandemic, few industries have fallen as far and as fast as tourism. But still, they are trying to survive their most. Technology can able to help them during this. Belonging to the tourism niche, many travel customer queries are not confined to weekdays, office hours, or geographies.

The Problem

Though, with a fixed landline phone as their only mode of communication, they were unable to tackle an unpredictable, fluctuating call volume. Because of the traditional phone system, many of the companies also witnessing a high volume of missed calls and unattended leads after office hours and on non-working days. This will lead to data and business loss in high aspect.

Finding Solution

Initially, Voxbay can setup a Toll free number to resolve all their difficulties owing to a fixed landline system. After that, an IVR is implemented in that number for a greeting and guiding to the caller. Using our Smart solution SmartVoice, every call will be tracked & recorded. The calls can be distributed to the right agents and the company can stay 365*24*7 available and online. These features enhance easy access to an automated and real-time database of callers.

The Result

Tourism companies can able to     see a 95% increase in incoming calls with our Toll-free     number. (Because of no-cost inquiry, incoming calls will get     increased)

Callers are happy because of     the call forwarding feature had to redirect them to their desired     department.

No calls will be unattended so     that, no dead leads are remaining for follow-ups. This leads to the     complete utilization of the database available.

Tourism companies can assess     their agents by analyzing their call recordings. This will make a huge     impact on the improvement of their staff performance.

Unnecessary advertisement space     wastage by multiple numbers publishing reduced to a high extent and this     saves a lot of money also.

Companies can able to reduce     the hardware cost they are paying for the traditional phone system is     reduced to a high extend.

The companies can feel a 70%     increase in new deal closures due to full-time availability and minimized     unattended calls and leads.

Interestingly, Cloud is a magical platform and our SmartVoice is a Heavenly solution for every business. Tourism companies can reap their industry in extreme by proper implementation and usage of our solution.

Need to know more about SmartVoice? Speak to one of our agents: 9946869229

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Cloud Telephony Helping Government to fight COVID-19

2020 is a year that has brought the world to a standstill and so; it is unforgettable in many aspects. Lockdowns were initiated everywhere and offices, malls, theatres, churches, temples, hotels, and nearly every public place shut down. It is evident that COVID-19 has had personal as well as professional consequences worldwide. These disruptions have been more visible in a heavily populated developing country like ours. Many of the employees lost their job due to workforce deduction of organizations and many businesses closed due to unmeetable debts. These things lead the condition to be more terrific also. To make the situation worse, 2020 has also repeatedly brought us face-to-face with nature’s disasters also. The country faced many earthquakes, floods, and cyclones too. This year we’ve all come together as one. The government, societies, businesses, and individuals joined their hands to combat the newfound uncertainties.

Adopting robust infrastructure and the latest technology is the only viable solution to survive this situation of social distancing. For this, Cloud technology has emerged as the front-runner! Cloud telephony eliminates the need for complex wiring, landlines, infrastructure, etc. So, the entire phone system is moved to the cloud, and calls are facilitated via the Internet.

Then let’s see how cloud telephony can help our governments during this pandemic:

Helpline numbers for COVID 19

When the lockdown was announced, the government was quick in releasing 24×7 helpline numbers. These public helpline numbers helped peoples in immediate situations. Launching such provision based, state-based, and nationwide toll-free numbers also ensured that the government is ready to enhance helping hands to the public and people received correct information regarding the COVID-19 pandemic. Cloud telephony services like toll-free numbers help in this regard by allowing people to make calls free of cost. Many of these government departments worked to supply food packets to the most deprived localities. Voxbay solutions are blessed to launch a helpline number for the elderly in Kerala state for taking care of senior citizens. Such efforts rely on quality communication via robust telephony infrastructure promised by the cloud.

COVID-19 IVR

During these days, a COVID-19 IVR is played before each and every call we make. They are serving the purpose of spreading critical information to the people and this cloud technology definitely helped save lives.

Telemedicine

Giving immediate assistance is merely the first step in cases of emergency. There are many peoples in our country who surviving only through medicines. This next challenge lies in providing them emergency medicines and continued support. Peoples in remote areas in this lockdown require medical assistance more pressingly than ever. Cloud telephony can be used by medical organizations to facilitate virtual care. Using toll-free numbers integrated with IVR, individuals can easily interact with doctors on call and get instant support.

Through these months, cloud telephony services have helped thousands of citizens and saved them from complete information blackout. To know more about cloud telephony and to implement it into your business, speak one of our experts now: 9946869229

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Our Pride Project: Kerala Vyokshema Call center – A toll free number for Elderly

Helpline for Senior Citizens Launched – Help is just a call away

Old age is a sensitive phase. Elderly people need care and comfort to lead a healthy life without worries and anxiety. Caring for our elders can be extremely rewarding and fulfilling too.

Many senior citizens residing here who are confined to their homes all alone during the 21-day Nationwide lockdown. due to which they were unable to see their children residing in other cities and this made them gloomy and highly disappointed. Senior citizens with health issues are also faced with many issues during that time.

A call center is being set up to address the health and other urgent needs of senior citizens in the Covid-19 context. The senior citizen welfare control cell which has just begun functioning from the Govt ITI, Kalamassery, Kerala will soon have a separate toll-free number for the elderly in the district to reach out in case of any need for elders. The call center will be functioning under the district level Vayojana cell in all the 14 districts. Also, a telemedicine system will also be set up for those in need of treatment. All Senior citizens will be contacted within 10 days after the call center starts. Follow-up details of those in need will be recorded separately and the required services will be provided immediately.

We Voxbay solutions feel very happy to involve in such a project to “telecare” of our elders. The project can able to reach out to 4.5 lakh elderly citizens in the district, most of who have comorbidities.

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How to use Voice Broadcasting tool for Political Campaigns?

Over 90 percent of organizations in the world already use technology to automate their business processes. Automated cloud telephony solutions are ruling the technology market now. A wide range of cloud products and services have raised the standards of customer support and experience. All sectors rely on these products to manage their workflow. IT, Health, commercial businesses, and many other sectors are adopting cloud telephony products for their better productivity. While businesses popular to make use of digital platforms, the situation gets tricky for elections and government processes. Political parties are still using traditional methods for their marketing. To find a solution for their marketing during this time of social distancing, they need to depend on technology as well. The perfect solution is Voice Broadcasting.

Voice broadcasting or automated calls let you broadcast a message to large groups of people. Every vote will be counted and so every individual is important for a political party. That’s why this bulk reach technology is perfect for political groups.

How Simple is Voice Broadcasting?

Record a message

pick a list of people to call

Select a time

Click send

We can schedule campaigns for a later date or time. Simple, economical, and effortless. It saves you manpower and time. All you need is to add the required details in the portal. A list is prepared according to the data, the message is uploaded, and a campaign is scheduled for a specified time.

How beneficial it is?

launching a voice     broadcasting campaign is very easy. It is possible for campaign     managers to do it and track it quickly. We Voxbay can provide advanced     analytics and essential data in a well-organized dashboard.

This service is very     cost-effective also. Voice     broadcasting does not require a separate physical set-up and is     entirely hosted on the cloud.

A recorded message can end with     a calling menu, which a customer can use to provide feedback. It helps us     to analyze customer feedback.

It is possible to send     personalized messages to voters. This will urge people to vote for the     party.

The possibility of human error     is very less.

voice     broadcasting does not require a physical set-up.

Voice broadcasting is safely     hosted on a server and can be easily accessed. So, no need for any data     security issues.

If you’re looking for a service provider for voice broadcasting service for your political campaign, then look no further! Speak one of our Experts today 9946869229

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Empower Your Business with a Virtual Number

Performance Tracking is an integral part of any marketing campaign. To know whether the campaign is working or not unless you know where you are getting the calls from and if they are genuine leads. Call tracking is a much better method to analyze the quality of leads.

Integrating cloud solution into your company phone system drive your business to the next level. Using a virtual phone number for business is the best way to do it.

Why your Business needs a Call Tracking System.?

Incoming phone calls are the best lead source of every business. Callers want to talk with a human being when they are close to making a purchase decision, which is the reason they would connect with you. it is a matter of trust. This is why calls have a huge sales opportunity for a business. Let’s see some benefits, call recording delivers.

Call tracking     enables businesses to determine the most effective marketing method, hence     they can focus their budget in the right places.

Integrating with other business     tools such as CRM software, Google Analytics, Salesforce, and more are     very easy.

Can able to recover lost lead     easily.

A virtual phone number requires only an initial investment. Businesses can reduce     wasteful spending by implementing it.

With the call tracking system,     ROI figures will meet and it can prove to the company that the efforts are     worthwhile.

Virtual numbers rely completely on the speed of the internet and they serve as powerful tools that can empower local and international marketing by opening the lines of communication.

How to use a virtual phone number for call tracking?

Pick a dedicated virtual mobile number and assign them to specific projects or campaigns that you need to track. The next step is to segmentize. Simply get started and record the number of calls to each of the phone numbers. This segmentation effort and tracks the specific reach in various areas, so businesses can determine the initiatives that are working and the ones that aren’t. we can determine the productivity of the sales team as well.

The best thing about a virtual phone number is that it is flexible, simple, can be easily re-routed, and enables marketers to segment the advantages and costs of individual efforts.

Are you looking for a Virtual Number Provider? Speak to one of our agents Today: 9946869229

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How an IVR System Empower Health Industry during Covid-19 Pandemic?

The health industry across the globe is struggling to keep pace with the corona outbreak and its consequences. An increase in the number of patients also makes many barriers now. Allowing remote diagnosis and treatment for non-critical patients is an effective remedy to handle this situation. During these COVID times, there has been 80-90% of the increase in telemedicine appointments, which shows the scope and importance of this service. The medical industry is using the latest technology to reduce direct in-person visits. They are also able to ensure that everyone who needs medical care gets it on time, without any geographic limitations. More than all, remote consultations are beneficial for patients because fewer outings indicate reduced exposure and risk of disease. In emerging cloud technologies that drive telehealthcare, IVR emerges as a pioneer.

“Any kind of crisis can be good. It wakes you up.” Ryan Reynolds

Many healthcare organizations have achieved technology overnight by investing in cloud telephony solutions during the COVID-19 pandemic. They are relying on the technology they have never used before.

Merits of cloud technology solutions for healthcare providers:

IVR for self-service

An IVR system can able to empower patients with a number of self-service benefits. It includes scheduling hospital visits, requesting prescription refills, getting answers for frequently asked questions, and more.

For getting timely reminders

IVR system that provides outbound broadcasting features allows automated reminders for patients. It can be used for getting prescriptions, timely medications, appointment notifications, and so much more.

For getting Instant     Notifications

Hospitals can share emergency notifications via call or SMS in case of fluctuations in the patient’s health status. Organizations can take things one step further with the implementation of IVR technology with remote patient monitoring systems.

  Benefits of IVR system for Healthcare Industry

Highly scalable and feasible

Reduce the workload of staffs

Improve patient access

Patients will get better access     to your services

Will connect patients to their     required departments

Covid-19 has taught many lessons to the healthcare industry. It has strengthened their commitment towards delivering the best patient care. To battle this pandemic panic, the hospital industry needs to implement these services as quickly as possible. The best way to go ahead is to look for an IVR service provider that you can trust for their service quality and reliability.

Speak to one of our agents today: 9946869229

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Agent Assessment through Call Recording

Employees are the spine of your business. They are playing an important role in the development and maintenance of your company and your customer loyalty. When a caller/consumer connects to your organization, their first point of contact is your agent or customer service representatives. So, a constant agent assessment and training is an essential thing to ensure that your clients experience the very best. Making potential improvements in your customer service is beneficial to your relationship with your consumers.

We can accomplish agent assessment effectively and efficiently through call recording. Call recording refers to recording all calls which are inbound and outbound to an organization to be used for documentation and later analysis. Analysis of these call records can provide a company with valuable data and eventually enhance customer experience and brand quality.

Before all, let’s see some basic features and advantages of opting call recording solutions for your business:

A complete Documentation: Call recording solution will help you to document your entire client data. It ensures that your company has complete documentation of the customer service department. This recorded data can be used in several situations such as for, backup for any legal purposes, employee appraisals, strategizing, and planning for the future.

Simple installation: Cloud solutions are always simple and free of any hardware. A call recording feature can be enabled while utilizing IVR. IVR or Interactive Voice Response allows your organization to reroute incoming calls to preferred agents, while call recording maintains documentation of the communication.

How to use the call recording feature to better agent performance?

Your agents are the first impression of how your company communicates with its clients. There are many ways to utilize the call recording feature to better agent performance:

Quality Training purpose

Assessment and individual     growth of agents

Strong Monitoring

Used as material for further     references

Legal Evidence

As the world market moves away from a product-focused market and prioritizes service, it is paramount that your business provides the highest quality customer service. You can use call recording solutions to accomplish the same to Improve products, Upgrade customer interaction, etc.

 In conclusion, Call recording solutions are an integral and beneficial feature of any organization investing in cloud solutions. The advantages are visible in internal functions as well as the external performance of your business. It helps to maintain high-quality agent operations by using the data to train, monitor, and support your employees. Customer experience is also improved by understanding and improving according to the consumer’s needs. Call recording solutions may be a simple concept but it is very essential now.

Speak to one of our agents today: 9946869229