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Blog 2: Would PrintLink make it?

Customer Narrative:

Course: BS Agriculture

Difficulties with printing and internet access on campus: Yes

Would use PrintLink for printing needs: Yes

Would use PrintLink for internet access: Yes

Likelihood to use PrintLink if available: Likely

Features or services to enhance PrintLink: Faster printing speeds, Additional printing options, More payment options, Extended operating hours, Improved Wi-Fi connectivity, Printing Quality

Course: BSIT

Difficulties with printing and internet access on campus: Yes

Would use PrintLink for printing needs: Yes

Would use PrintLink for internet access: Yes

Likelihood to use PrintLink if available: Very Likely

Features or services to enhance PrintLink: Faster printing speeds, Additional printing options, More payment options, Extended operating hours, Improved Wi-Fi connectivity, Printing Quality

Course: BSOA

Difficulties with printing and internet access on campus: Yes

Would use PrintLink for printing needs: Yes

Would use PrintLink for internet access: Yes

Likelihood to use PrintLink if available: Neutral

Features or services to enhance PrintLink: Faster printing speeds, Additional printing options, More payment options, Extended operating hours, Improved Wi-Fi connectivity, Printing Quality

Course: Office Administration

Difficulties with printing and internet access on campus: Yes

Would use PrintLink for printing needs: Yes

Would use PrintLink for internet access: Yes

Likelihood to use PrintLink if available: Likely

Features or services to enhance PrintLink: Faster printing speeds, Additional printing options, More payment options, Extended operating hours, Improved Wi-Fi connectivity, Printing Quality

Course: BSIT

Difficulties with printing and internet access on campus: Yes

Would use PrintLink for printing needs: Yes

Would use PrintLink for internet access: Yes

Likelihood to use PrintLink if available: Likely

Features or services to enhance PrintLink: Faster printing speeds, Additional printing options, More payment options, Extended operating hours, Improved Wi-Fi connectivity, Printing Quality

This is just 5 of the 12 responses of the Google Form that I created and disseminated to ask for the customers' point of view to PrintLink. Most of them gives the same response and would love to have PrintLink within the campus.

Hypothesis:

Based on the responses gathered from the survey, it is hypothesized that the introduction of PrintLink at Central Mindanao University (CMU) would address the difficulties faced by students in accessing printing and internet services on campus. Additionally, it is expected that a majority of students would be willing to use PrintLink for their printing and internet access needs if it were available.

Results:

The survey results indicate strong support for the implementation of PrintLink among the surveyed students. A majority of respondents expressed difficulties with the current printing and internet access facilities on campus and showed a willingness to use PrintLink if it were available. The most desired features for PrintLink include faster printing speeds, additional printing options, more payment options, extended operating hours, and improved Wi-Fi connectivity.

Team’s Decision:

         Considering the survey results and the expressed needs of the students, the team has decided to proceed with the implementation of PrintLink at Central Mindanao University. The team believes that PrintLink will address the existing challenges faced by students in accessing printing and internet services on campus, leading to an improved overall experience for the university community.

Team’s Options:

As we have agreed to the implementation of PrintLink, the next question that would come to mind is where to place PrintLink on campus. After careful consideration and evaluation of various factors, the team has identified strategic locations within Central Mindanao University for installing PrintLink vending machines. These locations include:

College of Human Ecology,

the College of Engineering, and the

College of Information Sciences and Computing.

Placing PrintLink in these key areas will ensure accessibility and convenience for students from diverse academic disciplines. Additionally, these locations align with the survey results and the expressed needs of the university community, enhancing the likelihood of successful adoption and utilization of PrintLink services.

Lessons Learned:

         The team recognized the importance of adopting a student-centric approach when making decisions about campus services. By prioritizing the needs and preferences of students, the team ensured that the implementation of PrintLink would effectively address the challenges faced by the university community. We learned the value of data-driven decision-making throughout the process. Analyzing survey results provided actionable insights into student preferences, allowing us to make informed decisions aligned with the university's goals and objectives. All things considered, we learned a great deal about student involvement, data analysis, stakeholder collaboration and adaptability. These lessons will guide future projects targeted at improving campus services and facilities.

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Documentation of 5 individuals that I interviewed. I asked for their consent po.

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Customer Discovery

In quest to address issues, analysis and solutions to problems within the community. Join me as I explored and interviewed 5 people with the question: What is the problem that you often encounter in the community?

Answers, Hypotheses and Results:

Interviewee 1 & 2: No near Printing Stations

Customer’s Answer: Two students at Central Mindanao University expressed their frustration to the fact that there’s almost no near printing stations that are present around the campus.

Hypothesis: The lack of printing stations around the campus decreases the students’ productivity which means that it is really inconvenient for them. There may be a known place that provides printing services, which is the university’s market but pretty far from most of the colleges.

Method(s): Observing, Based on experience as I am also a student at CMU

Results: Upon observation, I realized that the absence of this service indeed gives difficulty for students. Many would travel and pay for a ride just to go to market or any other place, leading to delays in assignments and academic materials. Overall this negatively impacts the academic performance and overall experience of students at the university.

Interviewee 3: Improper Waste Segregation and Management

Customer’s Answer: Also, a student at CMU, highlighted the issue of improper waste segregation and management on the campus.

Hypothesis: The lack of waste segregation and management practices in the campus are causing environmental pollution and health hazards within the community.

Method(s): Audit, Assess the current waste management practices

Results: After assessment I later concluded that the university lacks proper waste segregation bins, systematic and structured waste management procedures. This led to the mixing of recyclable, biodegradable, and hazardous waste, that could lead to potential health risks for students and staff. Therefore, implementing effective waste segregation and management systems is crucial and is in need to address.

Interviewee 4: Expensive Gasoline, Increasing Various Product Costs

Customer’s Answer: A Filipino citizen expressed concerns about the rising costs of gasoline leading to the increased prices of other daily use products.

Hypothesis: The high cost of gasoline effects the prices of goods and services, resulting to community’s low buying power and unstable economy.

Method(s): Analyze historical data on gas prices and inflation rates to assess its correlation

Results: Upon further research the escalating prices of gasoline is indeed influences the adjustments of businesses to increase prices as transportation and operational expenses increases. So basically, this will affect consumer’s purchasing power and overall economic health within the country. Therefore, it is necessary to create strategies to mitigate the impact of rising fuel prices.

Interviewee 5: Weak Internet Connectivity

Customer’s Answer: Another student at CMU, sees weak internet connection as his problem within the community.

Hypothesis: Weak internet connectivity decreases the productivity of the students. Hindering academic research, fast communication, and access online resources.

Methods(s): Evaluate, Based on experience as I am also a student at CMU

Results: After testing, it confirmed that the problem is really an issue and needs urgent action. Most of the activities or assignment are commonly posted online via Google Classroom, which will make it difficult for students if the they need to turn in their responses. Majority of the teachers also post their learning materials for students online along with links like YouTube if a teacher wants his/her students to watch something, which is difficult if you have weak connection as it needs stable and strong internet connectivity.

TEAM’S OPTIONS

These options as solution to a problem are all based on the overall results from each team members.

1. Coin-operated Wi-Fi and Printing Station:

Suggested by a member. This solution could address the lack of printing stations and slow internet connection within the campus of CMU. The same concept applies to the peso Wi-Fi, but here if you connect to its Wi-Fi you’ll have 2 options, a pop-up will appear leading to a link asking if you want to print or just use the internet. Meaning you can use it for printing and internet at same time. If you choose to use only the internet, it will prompt you to insert a coin.

If you choose to print, you will be asked to provide the document or file you want to print (the user must have edited the file beforehand for direct printing), then the computer connected to the printer will automatically calculate the total price for what you want to print. Additionally, if printing is selected, payment can be made through GCASH.

If another user connects while someone else is using it, a pop-up will appear for the other user indicating that there is still someone connected. However, there is a limit of only 3 papers that can be used: A4, Long, Short (though there might be a printer that includes photo paper). This is not a typical printer it provides printing and internet service at the same time.

2. Transport App:

            This option addresses the problem with the prohibition of the “habal-habal” drivers at CMU and to the fact that university is far from urban areas. This app is like Uber but more focused on motorcycles. It can deliver items to you, and you can also request them to buy something for you. For example, if you need medicine, you can book drivers through this app to inform them of your purchase, and then you can pay them for their services. The drivers for this app can be anyone as long as they are qualified, including students and teachers. It's not limited to motorcycle taxis. Before they are accepted as a driver, there is a process they have to go through. This idea was suggested by two of team.

3. Smart Waste Separator:

            This solution was suggested by one of our members as solution to environmental pollution and health risks within the community. The idea is to create a machine that segregates garbage. It will have a hole where you can dispose of the trash, but inside, there are sensors that detect and segregate the waste. The collected waste will be segregated into decomposable material that can potentially be used as fertilizer or sold by the owner of the machine for their own use. The separated plastics can also be sold for recycling, allowing the owner to earn from it.

TEAM’S DECISION

After carefully considering all options, the preferred choice by all members is Option 1: Coin-operated Wi-Fi and Printing Station. This solution effectively addresses the lack of printing stations around the campus of CMU and provides a convenient way for students and faculty to access both printing and internet services in one place. It offers flexibility with its coin-operated system, allowing users to choose. Option 2 and 3 maybe useful but the team wanted something new and innovative.

LESSONS LEARNED BY THE TEAM

Through our customer discovery process and the exploration of potential solutions, our team gained valuable insights into the needs and challenges faced by our community. We learned that the lack of printing stations and slow internet connectivity within the campus significantly impacts students' productivity and academic performance. Furthermore, our team realized the importance of considering various perspectives and brainstorming creative solutions to effectively tackle complex issues. By actively engaging with members of our community, we were able to identify viable solutions that could make a positive impact.

Overall, this process has taught us the value of collaboration, innovation, and responsiveness to community needs in driving meaningful change and improving the quality of life for everyone involved.