#AI & automation in Salesforce

[getoncrm]

Top 21 AI Trends in Manufacturing You Must Know in 2025

Understand the newest AI developments in manufacturing, such as Salesforce Einstein GPT integration and predictive maintenance solutions. Discover how Salesforce Manufacturing Cloud implementation services, AI-powered CRM consulting for manufacturers, and Agentforce for Manufacturing integration are transforming smart factory operations.

[getoncrm-salesforce-insights]

GetOnCRM’s Winning Formula at the 2025 Agentforce Hackathon

The focus at the 2025 Salesforce Agentforce Hackathon was on execution rather than just innovation. GetOnCRM’s Agentforce Hackathon solution stood out among the dozens of teams that built quickly and strategically because it not only delivered a brilliant idea but also a functional model that addressed actual internal workflow problems.

What was unique about GetOnCRM? It was clarity, not complexity.

Resolving the Issue No One Discusses

Slow internal support is a problem for the majority of enterprise teams. Ticket stall. Escalations are postponed. Valuable time slips away. GetOnCRM addressed the fundamental problem—internal service delays—and used intelligent Salesforce automation to resolve it rather than developing a new tracking tool.

Their remedy? A Slack-integrated support workflow created with Salesforce Flow Builder automation and connected through Salesforce Data Cloud integration. The agent could:

Quickly determine the urgency of the ticket

Pull background information from previous cases

Escalate to the appropriate channel in real time

You can accomplish this without ever leaving Slack.

This was not a theoretical demo—it was a functional prototype made for real enterprise support teams.

Integration in Real Time That Works

What made the solution even more impactful was its seamless connection to live enterprise data. With Salesforce Data Cloud, the agent worked off the latest information—not outdated snapshots—allowing it to make fast, accurate decisions without human intervention.

Thanks to agent memory and context awareness, the bot could deliver a personalized, intelligent support experience, reducing back-and-forth between staff.

The Tools That Powered the Win

GetOnCRM’s strategy was built on simplicity and real impact. These were the key ingredients:

Salesforce Agent Builder—the central control hub for the entire workflow

Slack-based Salesforce workflows—removing the need to juggle tools

Apex logic and Flow Builder—to automate smart, multi-step decisions

Cross-cloud Salesforce automation—linking operations, support, and collaboration platforms like Health Cloud, CPQ, and Revenue Cloud

Their approach resulted in a workflow that was not just smart but also scalable and enterprise-ready.

Built for Teams That Want to Move Faster

The goal wasn’t flashy tech—it was to remove friction from business processes. The hackathon confirmed what GetOnCRM’s Salesforce automation consulting services already strive for: real transformation using the right tools, fast.

This project wasn’t just a hackathon submission—it became a repeatable automation framework for intelligent support and operations.

✅ Want to learn how GetOnCRM uses Salesforce Agentforce to transform enterprise workflows?

Read the full case study on our Agentforce Hackathon success.

[botreetech]

U.S. Small Businesses Scale Faster with Salesforce AI & Automation

For U.S. SMBs, Salesforce AI-powered workflows offer a powerful competitive edge. Automating lead scoring, email triggers, and pipeline management boosts efficiency—and lets sales teams focus on conversions. Learn how implementing Einstein and Agentforce delivers actionable pipelines and consistent growth.

[testforce-insights]

AI-Powered Predictive Analytics: Smarter Testing with Provar

If you're using Salesforce, you've probably heard terms like AI and Predictive Analytics being tossed around. But what do they actually mean for your day-to-day work? And more importantly — how can they help make testing smarter?

In this blog, we’ll walk through how you can use AI-powered predictive analytics alongside a test automation tool like Provar to improve testing accuracy, reduce effort, and keep up with fast-moving development cycles — in a way that’s easy to understand and implement.

What is AI-Powered Predictive Analytics?

Let’s start with the basics.

AI-powered predictive analytics is all about using past data to predict future outcomes. In Salesforce, for example, Einstein AI can help estimate things like:

How likely a lead is to convert

Which bugs might impact release quality

How long a test suite might take to run

Instead of relying solely on gut feel or static test plans, predictive analytics uses actual test data to flag risks, optimize test coverage, and surface smarter priorities.

Why Predictive Analytics Matters Now

As cloud applications like Salesforce grow more complex, traditional intuition-based decision-making just can’t keep up. In QA especially, teams often face problems like:

Testing delays due to lack of clear priorities

Uncertainty around what areas should be tested first

Missed critical bugs despite repeated coverage

AI helps cut through the noise. With data-backed insights, teams can focus on what really matters — targeted testing, faster cycles, and higher confidence.

How Provar Uses AI-Powered Predictive Analytics

Provar is more than just a test automation tool — it’s designed specifically for Salesforce, with built-in intelligence to help teams test smarter. Here’s how Provar leverages predictive analytics:

Key Capabilities of Provar

Salesforce Metadata Integration: Provar works natively with Salesforce metadata, allowing it to detect UI changes automatically and update test cases without breaking.

Failure Prediction: Based on historical test logs, Provar can flag which test cases are likely to fail in upcoming runs, helping you fix issues before they hit production.

Automatic Test Prioritization: When a new feature or code change is introduced, Provar identifies the most impacted areas and recommends which tests to run first.

Test Duration Forecasting: Provar estimates how long each test suite will take, allowing teams to plan better and fit testing into tight release windows.

These features remove the guesswork, allowing QA teams to work proactively rather than reactively.

How to Start Using Predictive Analytics in Provar

1. Collect and Store Test Data

Begin by consistently running your tests in Provar and saving the logs. The more data you feed the system, the smarter your predictions become.

2. Link With Change Management

Provar easily integrates with CI/CD tools like Jenkins and Git. By syncing with your change history, Provar can automatically assess where the risks are after a code update.

3. Use AI Recommendations

Provar will start suggesting which tests to run, when to run them, and even highlight which areas are at highest risk — so you’re always testing with impact, not just effort.

Benefits of AI-Powered Predictive Analytics in Testing

This isn't just about fancy dashboards — predictive analytics brings tangible, real-world benefits to teams using Provar for test automation:

Key Benefits

Risk Management: Spot high-risk areas early, before they derail releases

Efficient Resource Allocation: Focus on what’s critical instead of re-running everything

Better Product Quality: Find bugs earlier and reduce negative customer impact

Smarter Collaboration: Make decisions based on data, not debates

Real-World Example: Insurance Industry

One insurance company that ran over 1,000 test cases per release adopted Provar’s AI-powered testing strategy and saw the following results:

30% reduction in total test cases

Twice as many critical bugs caught early

Zero delays in the release timeline

These kinds of results are possible because Provar is built specifically for Salesforce and works seamlessly with Salesforce-native AI features like Einstein for even stronger insights.

Why Provar Stands Out

Provar isn’t just another automation tool. It’s a smart, integrated, and AI-powered solution that helps you understand:

What to test

When to test it

How to optimize testing every step of the way

Compared to generic tools, Provar offers better adaptability to UI changes, stronger Salesforce metadata alignment, and more intelligent analysis features.

Wrap-Up: Smarter Testing Starts with Provar

By integrating AI-powered predictive analytics into your QA process, you’re not just automating — you’re transforming the way testing works. You’ll make better decisions, test more strategically, and release with confidence.

With Provar, you gain a Salesforce-native testing platform that empowers your team to stay ahead of change and minimize risk — all while saving time and resources.

📘 Want to learn more? Explore Provar’s predictive capabilities and real-world use cases at Provar.com or request a free demo to see AI-powered testing in action!

[jimbuchan]

Hello, G'day or こんにちは

We have all witnessed the surge of automated online support engines over the past decade, which in a short period of time have progressed from a manual to an automated affair, always with the intended goal of increased convenience. Before the era of smart agents as we know it today, initially these engines started as semi-automated processes through 'bots', however, due to its repeditive nature and flowchart-like responses, the user-base started demanding smarter alternatives. Case in point, you may recall when automation first came on the scene it was in the form of friendly robot avatars which helped us do remedial tasks such as ordering pizza. The main benefit of these 1.0 versions of 'A.I.' was in the speed-of-delivery of the replies but this was based on determined responses which were programmed into the bot based on archived data from past customer requests rather than true Artificial Intelligence based on large language models (LLM's). From these early iterations of smart-bots came the obvious need for more granular (and human-like) responses as while bots were rapid in speed, the answers were limited based on company-curated data and not large swaths of public (and consumer) data which feed today's AI engines. The trade-off from programmatic-answers to factual and detailed responses ushered in the move to generative tools such as ChatGPT, Groq and the Salesforce AI engine AgentForce. Similar to how the latest AI systems provide fast and concise answers using LLM's, AgentForce provisions responses based on data that is both publicly available as well as data you feed it for custom, purpose-specific responses. For the developer or admin, AgentForce already provides Salesforce-specific queries on any SFDC subject matter such as Flows and debugging Apex, but going further for customer interactions, the proprietor can give their clients a tailored support experience. Supplementing the richness of your customized AI portal, AgentForce can also converse in a variety of languages such as French, German, Italian, Japanese and is soon expected to support over 40 languages. But the tool doesn't stop there… it also has the ability to converse in a specific flavor or dialect via the specified Language Locale (i.e. Australian, UK or US for English or Canadian or France en français).

Taking this further, the 'Tone' option gives your enterprise an added element of inflection by enabling your autonomous agent to communicate in a friendly (or casual) demeanor, or when a linguistically proper emphasis is required, the 'formal' option can be used. Does your business have a further need to refine the Locale and Tone with a made-to-order resonance? Bolt-on applications to Salesforce such as AirCall and JustCall gives further customization options for your voice (CTI) customers by introducing sentiment to your language such as sincerity, empathy or candidness. Where bots used to converse by rigid programmability, advancements in Natural Language processing gives your customer the option to communicate on their terms, and on their choice of platform, be it voice, chat or email. Taking this concept further, all of this valuable AI data can also be used in your everyday applications via the new AgentForce 2dx tool, where you can call an action within internal workflows, or enable a response from a complex orchestration or process within your other systems via API or Flow. In a short period of time, the automated service landscape has evolved to almost human-like standards, and while there are many advancements still to come (as it's only been 6 months since AgentForce was released for General Availability), investing your team's time to realize the potential for your enterprise can pay dividends if adopted properly. Should your firm have even one use-case that qualifies, taking advantage of this early can give you an edge over your competition (which if they are not currently in 'beta testing' mode, are most likely already using it).

__________________________________________________________________________________________ Title image by GabiMedia via Deviant Art | JustCall by SaaS Labs | AgentForce 2dx by Salesforce AirCall by aircall.io | Max Headroom / Matt Frewer by ABC, via The Verge

[ritikay]

Supercharge Salesforce CRM with AI-Powered Automation Using Agentforce

In the fast-paced world of customer relationship management, businesses using Salesforce CRM must continually find ways to streamline operations, enhance customer experiences, and improve response times. That’s where Agentforce, a cutting-edge AI agent framework, makes its mark—bringing smart automation directly into your Salesforce environment.

This blog explores how Agentforce integrates with Salesforce, tapping into both standard and custom objects within the Salesforce data model. From automating support cases to enriching lead profiles and triggering contextual workflows, Agentforce transforms AI agents into intelligent digital teammates that act on real-time CRM data.

You'll gain a deep understanding of:

Salesforce data models and how Agentforce uses them via the Salesforce API

The complete integration setup, including OAuth credentials, connected apps, and data mapping

Step-by-step instructions for setting up the connection, testing API calls, and mapping objects and fields

Real-world use cases where Agentforce improves productivity—such as AI-powered lead routing, ticket prioritization, and automated sales alerts

The blog also covers best practices to keep your integration secure and efficient:

Applying role-based access controls

Ensuring data encryption

Maintaining logs and audit trails

Writing clear prompts for better AI outputs

Iterating and improving based on business needs

Common integration pitfalls—like token expiration, permission issues, or faulty API calls—are addressed with quick troubleshooting tips, ensuring a smooth experience as you scale.

With Agentforce and Salesforce working in harmony, your business can reduce manual tasks, accelerate decision-making, and boost overall CRM performance.

[servicestech]

Discover how Salesforce helps professional services enhance client engagement, automate workflows, and boost ROI in 2025 with AI-powered CRM solutions.

Read more: https://salesforcetechmatrix.blogspot.com/2025/03/maximizing-client-engagement-with.html

[transfunnelconsulting]

𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧-- 𝐬𝐨𝐮𝐧𝐝𝐬 𝐢𝐧𝐭𝐞𝐫𝐞𝐬𝐭𝐢𝐧𝐠, 𝐫𝐢𝐠𝐡𝐭!

In today's fast-paced marketing landscape, efficiency is key. Why spend precious hours on manual, repetitive tasks when AI-powered marketing automation can handle them for you?

Imagine being able to: ✨𝐍𝐮𝐫𝐭𝐮𝐫𝐞 𝐥𝐞𝐚𝐝𝐬 𝐞𝐟𝐟𝐨𝐫𝐭𝐥𝐞𝐬𝐬𝐥𝐲 𝐰𝐢𝐭𝐡 𝐀𝐈-𝐝𝐫𝐢𝐯𝐞𝐧 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧: Set up automated email sequences and personalized content delivery, guided by AI insights, to guide prospects through the buyer's journey. ✨𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 𝐰𝐢𝐭𝐡 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Automate tasks like social media scheduling, data entry, and campaign reporting, leveraging AI to optimize timing and targeting. ✨𝐅𝐫𝐞𝐞 𝐮𝐩 𝐭𝐢𝐦𝐞 𝐟𝐨𝐫 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 & 𝐠𝐫𝐨𝐰𝐭𝐡 𝐰𝐢𝐭𝐡 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬: Reclaim valuable time to develop innovative marketing campaigns, analyze performance data with AI-driven analytics, and drive business growth.

At TransFunnel, we specialize in helping businesses like yours 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐩𝐨𝐰𝐞𝐫𝐟𝐮𝐥, 𝐀𝐈-𝐞𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐭𝐨𝐨𝐥𝐬. We'll help you identify the right solutions for your needs, configure them for maximum impact, and provide ongoing support to ensure you're getting the 𝐦𝐨𝐬𝐭 𝐨𝐮𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐢𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭.

[forcecrow]

𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐃𝐞𝐯𝐎𝐩𝐬 𝐓𝐫𝐞𝐧𝐝𝐬!

🚀 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐃𝐞𝐯𝐎𝐩𝐬 𝐓𝐫𝐞𝐧𝐝𝐬 are shaping the future of cloud-based applications. Embrace automation, continuous integration, and seamless deployment for faster releases. Keep up with AI-driven insights, improved monitoring, and better collaboration between teams. 🚀

👇 𝐂𝐥𝐢𝐜𝐤 𝐭𝐡𝐞 𝐜𝐨𝐦𝐦𝐞𝐧𝐭𝐬 𝐟𝐨𝐫 𝐦𝐨𝐫𝐞 𝐢𝐧𝐟𝐨!

[getoncrm]

Healthcare Automation 2025: AI & Salesforce Shaping Patient Care

AI and Salesforce Health Cloud are reshaping patient care by streamlining workflows, reducing admin load, and enabling smarter clinical decisions. This shift is helping hospitals deliver faster and more connected care.

[sudarshannarwade]

The Future of Salesforce: What to Expect and How to Get Started

The future of Salesforce is filled with innovations like AI-driven analytics, automation, and enhanced customer relationship management. As businesses continue to adopt and adapt Salesforce, understanding its evolving features is crucial. This guide explores what to expect, from advanced cloud solutions to industry-specific tools, and provides tips for beginners on how to get started and make the most of Salesforce's potential.

[algoworks]

Salesforce is transforming how businesses operate in 2025, with AI-driven insights, hyper-automation, and low-code tools leading the charge. From automating tasks to delivering personalized experiences and smarter decisions, these innovations are redefining efficiency.

Dive into how these trends can future-proof your business and keep you ahead in a competitive market.

[testforce-insights]

Meet Provar AI: Smarter Salesforce Testing Starts Here

If you're deep into Salesforce testing and automation, chances are you've run into your fair share of headaches — failed test scripts, endless maintenance, and barely enough time to react to new releases, let alone plan for them. We get it. That’s exactly why we built Provar AI — to help teams like yours cut through the noise and test smarter, not harder.

At Provar, we’re all about making Salesforce testing faster, easier, and more resilient. And now, with Provar AI, we’ve taken that mission to the next level.

Let’s dive into how Provar AI is reshaping the testing game and why it’s a game-changer for anyone working in the Salesforce ecosystem.

So, What Exactly Is Provar AI?

Provar AI is our intelligent layer built right into the Provar testing platform. It's not just some gimmicky add-on — it's a true enhancement that powers your test planning, design, execution, and coverage with smart automation.

Imagine having a teammate who:

Knows your system inside and out

Understands risk and priority levels better than anyone else

Can suggest improvements without being asked

Never sleeps

Yep, that’s Provar AI.

Planning Made Smarter

Before you even write a single line of test logic, Provar AI helps you map out your testing strategy like a pro.

Here’s what it can do:

Identify high-risk areas early: Using built-in analytics and AI logic, Provar AI flags where defects are most likely to occur.

Generate smart test plans: Based on your system setup, business logic, and testing history, it builds suggested test plans tailored to your org.

Optimize test coverage: Instead of blindly testing everything, Provar AI helps you focus on what truly matters.

So instead of spending days building spreadsheets and second-guessing your priorities, you’re working from a solid, AI-driven roadmap. Now that’s efficiency.

Designing Tests Without the Guesswork

Once planning is in place, it’s time to move on to test design. This is usually where things get tricky — especially when you're managing dozens (or hundreds) of flows, features, and edge cases.

That’s where Provar AI steps in again.

With Provar AI, you can:

Auto-generate test cases: Based on metadata, user stories, or risk assessments

Ensure consistency across your test library: Thanks to AI-driven guidelines

Catch design gaps and redundancies: So you don’t waste time testing the same thing twice

Basically, Provar AI turns what used to be a manual, error-prone process into a streamlined, intelligent experience. You still stay in control — you just get a smarter assistant who works way faster.

Smarter Execution with Self-Healing Tests

Anyone who’s been in the Salesforce testing world knows the pain of broken tests. Every time Salesforce rolls out an update (and we know there are a lot), your existing test scripts can fall apart.

But Provar AI has your back here too.

Key execution benefits:

Self-healing tests: Provar AI detects changes in the DOM and automatically updates selectors — no need for manual fixes.

Real-time alerts: If something goes wrong, you’ll know exactly what and why.

Adaptive learning: The more you use Provar AI, the better it gets at handling edge cases and exceptions.

This means less test flakiness, fewer disruptions, and more time spent actually building value.

Visual Summary: Why Provar AI Is a Must-Have

Here’s a breakdown of the key benefits of using Provar AI in your Salesforce test automation:

Risk Mitigation

What It Does: Flags vulnerable areas before they break

Why It Matters: Keeps your application stable and reliable

Smart Planning

What It Does: Builds test plans automatically

Why It Matters: Saves time and ensures comprehensive coverage

AI Test Design

What It Does: Generates optimal test cases

Why It Matters: Improves accuracy and alignment with business needs

Self-Healing Tests

What It Does: Automatically fixes broken selectors

Why It Matters: Significantly reduces test maintenance efforts

Insightful Reporting

What It Does: Provides deeper context behind test failures

Why It Matters: Enables faster troubleshooting and resolution

Real-Life Use Cases for Provar AI

Let’s take a look at how teams are already benefiting from Provar AI:

New Salesforce release on the horizon? Instead of panic-testing everything, users leverage Provar AI’s risk maps to zero in on areas most likely to break.

Team stretched thin? Business users can write basic test flows using Provar AI’s natural language capabilities — no coding needed.

High-stakes industry (like finance or healthcare)? Use AI-driven test planning to ensure regulatory compliance and reduce audit risk.

Whatever your use case, Provar AI is designed to plug into your process and make your life easier.

Seamless Integration, Pro-Level Results

Worried about setup? Don’t be. Provar AI is built to integrate smoothly with your existing tool stack. Whether you're running DevOps, managing test pipelines, or just trying to ship features faster — Provar AI plays nice with:

CI/CD tools

Test case management systems

Jira & Agile boards

Version control platforms

No need to rebuild your workflow from scratch. Just add intelligence where it counts.

Who Should Use Provar AI?

Honestly? If you’re doing Salesforce testing, you should at least try Provar AI.

But more specifically, it's ideal for:

QA engineers looking to scale testing without burning out

Release managers aiming for smoother rollouts

Developers wanting instant test feedback

Business users eager to contribute to quality without learning code

No matter your role, Provar AI helps you move faster and make smarter decisions — all while improving software quality.

Why Trust Provar with Your AI Journey?

Here at Provar, we’ve been leading the charge in Salesforce automation for years. We know the platform inside and out, and we’ve built our tools to align perfectly with how Salesforce works (and how it changes).

Provar AI isn’t some bolt-on tool. It’s part of the Provar suite — purpose-built, battle-tested, and backed by real-world experience from hundreds of customers around the world.

We’re not just here to give you tools. We’re here to partner with you and redefine what test automation can be in 2025 and beyond.

Final Thoughts

AI isn’t just the future of testing — it’s the present. And with Provar AI, that future is accessible, reliable, and incredibly powerful. Whether you're just getting started or scaling enterprise-grade testing strategies, Provar AI gives you the smart edge you’ve been looking for.

If you’re ready to reduce risk, save time, and boost test coverage — all without the manual effort — Provar AI is your go-to.

[fexleservices]

FEXLE is Now Agentforce Partner Network Member

FEXLE is excited to announce its partnership with Agentforce! This collaboration will empower businesses to leverage AI and automation to transform customer experiences.

Learn more here!