#agentforce AI

[alaturkaamerika]

Salesforce’ta Devrim: İşlerin Yarısı Yapay Zekâya Emanet

Benioff: “AI sistemimiz %93 doğrulukla çalışıyor!” 💼 Salesforce’un iş gücünün %30 ila %50’si artık yapay zekâ sistemleri tarafından yürütülüyor 🤖 CEO Marc Benioff, üretken yapay zekânın şirketin temel fonksiyonlarında aktif rol aldığını duyurdu 🎯 Sistem %93 doğrulukla çalışıyor ama hangi görevleri yürüttüğü net değil AI, Salesforce’un Yeni Çalışanı mı? Amerika merkezli bulut yazılım devi…

[getoncrm-salesforce-insights]

Salesforce AI in Manufacturing: 21 Future Trends Explained

As businesses move toward intelligent, automated, and data-driven production ecosystems, Salesforce AI in manufacturing is redefining the future of industrial operations. This evolution is being made possible by platforms such as Salesforce Manufacturing Cloud, Salesforce Einstein GPT, and Agentforce for Manufacturing, which offer real-time decision-making, automation, and predictive capabilities throughout the manufacturing value chain. Manufacturers are using AI-powered CRM for manufacturers to automate everything from quality control and demand forecasting to compliance and customer engagement, with the help of Salesforce consulting partners like GetOnCRM. Among the 21 major trends that are changing the industry, autonomous factory systems powered by Agentforce services for manufacturing are allowing machines to make decisions in real time with little human intervention, and predictive maintenance 2.0 is reducing unscheduled downtime. Demand forecasting tools like Salesforce Einstein GPT guarantee that production and inventory levels match market demands, while Salesforce CRM for manufacturers permits highly customized product design. Digital twins and AI-based quality control optimize maintenance and performance on the factory floor, while Salesforce Manufacturing Cloud dashboards provide real-time analytics. Salesforce Agentforce for regulatory management guarantees proactive monitoring and audit readiness, so compliance is no longer reactive. AI-optimized 3D printing and AI-powered generative design tools, meanwhile, speed up innovation and production. Even cybersecurity is changing; smart factory infrastructure is protected by cybersecurity tools driven by Salesforce AI. Lastly, GetOnCRM's Salesforce AI workforce management solutions are revolutionizing the way manufacturers automate the management of teams, tasks, and shifts. With scalable solutions that support digital transformation from the shop floor to executive strategy, GetOnCRM continues to assist companies in realizing the full potential of Salesforce AI integration in manufacturing as these trends come together.

Are you curious about how Salesforce AI can revolutionize your manufacturing operations? read more

[getoncrm]

Top 21 AI Trends in Manufacturing You Must Know in 2025

Understand the newest AI developments in manufacturing, such as Salesforce Einstein GPT integration and predictive maintenance solutions. Discover how Salesforce Manufacturing Cloud implementation services, AI-powered CRM consulting for manufacturers, and Agentforce for Manufacturing integration are transforming smart factory operations.

[technogrow]

Agentforce for Admins empowers you to build, manage, and deploy intelligent AI agents using low-code tools in Salesforce. Learn practical setup tips, configuration steps, and best practices to get started quickly. From workflow automation to smart decision-making, Agentforce simplifies how admins bring AI-driven solutions to life—without needing deep technical expertise.

[salesforceconsultingsol]

https://www.softwebsolutions.com/resources/salesforce-agentforce-platform-sells-smarter.html

Salesforce Agentforce Platform: Supercharge Sales with AI-Powered Insights

[jimbuchan]

Hello, G'day or こんにちは

We have all witnessed the surge of automated online support engines over the past decade, which in a short period of time have progressed from a manual to an automated affair, always with the intended goal of increased convenience. Before the era of smart agents as we know it today, initially these engines started as semi-automated processes through 'bots', however, due to its repeditive nature and flowchart-like responses, the user-base started demanding smarter alternatives. Case in point, you may recall when automation first came on the scene it was in the form of friendly robot avatars which helped us do remedial tasks such as ordering pizza. The main benefit of these 1.0 versions of 'A.I.' was in the speed-of-delivery of the replies but this was based on determined responses which were programmed into the bot based on archived data from past customer requests rather than true Artificial Intelligence based on large language models (LLM's). From these early iterations of smart-bots came the obvious need for more granular (and human-like) responses as while bots were rapid in speed, the answers were limited based on company-curated data and not large swaths of public (and consumer) data which feed today's AI engines. The trade-off from programmatic-answers to factual and detailed responses ushered in the move to generative tools such as ChatGPT, Groq and the Salesforce AI engine AgentForce. Similar to how the latest AI systems provide fast and concise answers using LLM's, AgentForce provisions responses based on data that is both publicly available as well as data you feed it for custom, purpose-specific responses. For the developer or admin, AgentForce already provides Salesforce-specific queries on any SFDC subject matter such as Flows and debugging Apex, but going further for customer interactions, the proprietor can give their clients a tailored support experience. Supplementing the richness of your customized AI portal, AgentForce can also converse in a variety of languages such as French, German, Italian, Japanese and is soon expected to support over 40 languages. But the tool doesn't stop there… it also has the ability to converse in a specific flavor or dialect via the specified Language Locale (i.e. Australian, UK or US for English or Canadian or France en français).

Taking this further, the 'Tone' option gives your enterprise an added element of inflection by enabling your autonomous agent to communicate in a friendly (or casual) demeanor, or when a linguistically proper emphasis is required, the 'formal' option can be used. Does your business have a further need to refine the Locale and Tone with a made-to-order resonance? Bolt-on applications to Salesforce such as AirCall and JustCall gives further customization options for your voice (CTI) customers by introducing sentiment to your language such as sincerity, empathy or candidness. Where bots used to converse by rigid programmability, advancements in Natural Language processing gives your customer the option to communicate on their terms, and on their choice of platform, be it voice, chat or email. Taking this concept further, all of this valuable AI data can also be used in your everyday applications via the new AgentForce 2dx tool, where you can call an action within internal workflows, or enable a response from a complex orchestration or process within your other systems via API or Flow. In a short period of time, the automated service landscape has evolved to almost human-like standards, and while there are many advancements still to come (as it's only been 6 months since AgentForce was released for General Availability), investing your team's time to realize the potential for your enterprise can pay dividends if adopted properly. Should your firm have even one use-case that qualifies, taking advantage of this early can give you an edge over your competition (which if they are not currently in 'beta testing' mode, are most likely already using it).

__________________________________________________________________________________________ Title image by GabiMedia via Deviant Art | JustCall by SaaS Labs | AgentForce 2dx by Salesforce AirCall by aircall.io | Max Headroom / Matt Frewer by ABC, via The Verge

[technologyblogofmohit]

Leverage Agentforce with AI-driven decisions. Salesforce AI automates repetitive tasks and allows employees to offer custom, high-quality customer experiences effortlessly. Read more details!

[getoncrm-salesforce-insights]

GetOnCRM’s Winning Formula at the 2025 Agentforce Hackathon

The focus at the 2025 Salesforce Agentforce Hackathon was on execution rather than just innovation. GetOnCRM’s Agentforce Hackathon solution stood out among the dozens of teams that built quickly and strategically because it not only delivered a brilliant idea but also a functional model that addressed actual internal workflow problems.

What was unique about GetOnCRM? It was clarity, not complexity.

Resolving the Issue No One Discusses

Slow internal support is a problem for the majority of enterprise teams. Ticket stall. Escalations are postponed. Valuable time slips away. GetOnCRM addressed the fundamental problem—internal service delays—and used intelligent Salesforce automation to resolve it rather than developing a new tracking tool.

Their remedy? A Slack-integrated support workflow created with Salesforce Flow Builder automation and connected through Salesforce Data Cloud integration. The agent could:

Quickly determine the urgency of the ticket

Pull background information from previous cases

Escalate to the appropriate channel in real time

You can accomplish this without ever leaving Slack.

This was not a theoretical demo—it was a functional prototype made for real enterprise support teams.

Integration in Real Time That Works

What made the solution even more impactful was its seamless connection to live enterprise data. With Salesforce Data Cloud, the agent worked off the latest information—not outdated snapshots—allowing it to make fast, accurate decisions without human intervention.

Thanks to agent memory and context awareness, the bot could deliver a personalized, intelligent support experience, reducing back-and-forth between staff.

The Tools That Powered the Win

GetOnCRM’s strategy was built on simplicity and real impact. These were the key ingredients:

Salesforce Agent Builder—the central control hub for the entire workflow

Slack-based Salesforce workflows—removing the need to juggle tools

Apex logic and Flow Builder—to automate smart, multi-step decisions

Cross-cloud Salesforce automation—linking operations, support, and collaboration platforms like Health Cloud, CPQ, and Revenue Cloud

Their approach resulted in a workflow that was not just smart but also scalable and enterprise-ready.

Built for Teams That Want to Move Faster

The goal wasn’t flashy tech—it was to remove friction from business processes. The hackathon confirmed what GetOnCRM’s Salesforce automation consulting services already strive for: real transformation using the right tools, fast.

This project wasn’t just a hackathon submission—it became a repeatable automation framework for intelligent support and operations.

✅ Want to learn how GetOnCRM uses Salesforce Agentforce to transform enterprise workflows?

Read the full case study on our Agentforce Hackathon success.

[getoncrm]

 Inside Team TriAgent’s TDX 2025 Win: Innovation, Grit, and the Power of Collaboration

Team TriAgent’s journey at TrailblazerDX 2025 went beyond code and competition. From real-time Slack integration to building intelligent agents on AgentForce, their solution earned the “Best Use of Slack” award. This is a story of bold ideas, precise execution, and the collaborative spirit that pushed boundaries at one of the biggest Salesforce hackathons.

[ritikay]

Supercharge Salesforce CRM with AI-Powered Automation Using Agentforce

In the fast-paced world of customer relationship management, businesses using Salesforce CRM must continually find ways to streamline operations, enhance customer experiences, and improve response times. That’s where Agentforce, a cutting-edge AI agent framework, makes its mark—bringing smart automation directly into your Salesforce environment.

This blog explores how Agentforce integrates with Salesforce, tapping into both standard and custom objects within the Salesforce data model. From automating support cases to enriching lead profiles and triggering contextual workflows, Agentforce transforms AI agents into intelligent digital teammates that act on real-time CRM data.

You'll gain a deep understanding of:

Salesforce data models and how Agentforce uses them via the Salesforce API

The complete integration setup, including OAuth credentials, connected apps, and data mapping

Step-by-step instructions for setting up the connection, testing API calls, and mapping objects and fields

Real-world use cases where Agentforce improves productivity—such as AI-powered lead routing, ticket prioritization, and automated sales alerts

The blog also covers best practices to keep your integration secure and efficient:

Applying role-based access controls

Ensuring data encryption

Maintaining logs and audit trails

Writing clear prompts for better AI outputs

Iterating and improving based on business needs

Common integration pitfalls—like token expiration, permission issues, or faulty API calls—are addressed with quick troubleshooting tips, ensuring a smooth experience as you scale.

With Agentforce and Salesforce working in harmony, your business can reduce manual tasks, accelerate decision-making, and boost overall CRM performance.

[technogrow]

Discover how Salesforce Agentforce for Retail enhances productivity by automating customer service, managing real-time inquiries, and delivering personalized shopping experiences. With AI-powered skills, retailers can streamline operations, reduce manual workload, and boost customer satisfaction. From handling returns to sharing promotions, Agentforce transforms retail engagement with intelligent automation that scales with your business.

[impact-newswire]

Salesforce and Google Bring Gemini to Agentforce, Enable More Customer Choice in Major Partnership Expansion

Agentforce will be able to use Google’s Gemini models, allowing agents to work with images, audio, and video, handle more complex tasks using Gemini’s multi-modal capabilities and two-million-token context windows, and act using real-time insights and answers grounded in Google Search with Vertex AI Salesforce Service Cloud will become more tightly integrated with Google Customer Engagement…