#omnichannel softwarer

[aniruddham]

AI and Automation in Contact Centers

[getoncrm]

Switching to Agentforce CRM: Smarter Sales & Support Automation

Explore how Agentforce AI CRM software streamlines business workflows with AI-powered sales automation, AI-powered customer service automation, and omnichannel customer support automation—all powered by GetOnCRM’s Salesforce integration services.

[getoncrm-salesforce-insights]

Agentforce CRM vs. Legacy Systems: Why AI-Powered CRM Is the Future of Sales and Support

If your team still relies on legacy CRM systems for managing customer relationships, chances are, they’re struggling with slow processes, disconnected channels, and repetitive manual tasks. What worked 10 years ago simply isn’t enough in 2025. That’s why more companies are switching to Agentforce AI CRM software—an advanced solution designed to deliver AI-powered sales automation and AI-driven customer service tools that legacy systems simply can’t match.

Here’s the reality: manual lead scoring and traditional support ticketing slow down business. Agentforce CRM services, powered by Salesforce integration services, eliminate these outdated methods. With intelligent virtual assistants, automated sales workflows, and predictive customer behavior analysis, sales teams can close deals faster, and support agents can resolve issues in real time.

Unlike legacy platforms, Agentforce AI CRM software doesn’t just store data—it actively learns from it. For example, retail businesses can use Salesforce Health Cloud services for customer insights, while finance companies benefit from predictive lead scoring automation built into AI CRM software. Even industries like healthcare and manufacturing now rely on automation for customer service across multiple channels to handle inquiries via chat, email, voice, and social platforms.

The shift is simple: businesses today demand faster service, personalized sales journeys, and smarter systems. GetOnCRM’s Agentforce CRM services help companies make that shift, combining Salesforce Service Cloud services with AI-powered CRM tools that are scalable and future-ready.

If your sales and support teams continue to rely on manual processes and fragmented platforms, it's time to upgrade.

Are you curious about how Agentforce CRM surpasses legacy systems? read the blog.

[cxnet12]

Customer Experience

CX refers to everything an organization does to deliver superior experiences, value, and growth for customers. And it’s crucial in an age when how a business delivers for its customers is just as important. Connect with us today!

[vaishnavi-acefone]

What is an Omnichannel Contact Center?

An omnichannel contact center solution uses cloud-based software to manage customer interactions across many channels on one platform.

[gqattech]

Why POS Testing is Crucial for Flawless Retail Operations

In the fast-moving world of retail, Point of Sale (POS) systems are central to transactions, inventory management, and customer interface. If we want to keep POS systems working properly, it is important to ensure they run smoothly. A smooth POS system is necessary for a smooth customer experience and a smooth operation. Here at GQAT TECH, we are experts in POS testing so businesses can eliminate costly interruptions to their business and have more reliability with their POS. This blog will look at why POS testing is important and how it will improve your business for retail operations.

What is POS Testing?

Testing a POS enables extensive testing of the working capabilities, functionality, performance, security, and interoperability of the POS to be tested in the real world as a functional and transactional system. POS comprises hardware such as card readers, scanners, and computer devices, and POS software that processes payments and often manages inventories. POS need to be tested to process high transaction volumes, interact with other systems, and satisfy industry standard security compliance.

Why POS Testing Matters

1. Ensuring Transaction Completeness

A single mistake made within a POS can generate incorrect customer charges, inventory discrepancies, or processes that don't reach completion. One mistake can frustrate your customers, disgruntle your employees, or derail UX. Proper POS testing can ensure that your processes (whether they include cash, credit cards, mobile payments, or gift cards) will function correctly.

2. Testing system robustness

The retail environment can be harsh. Depending on the season, your POS may process thousands of transactions each day. Performance testing will verify that your POS is sufficient to process peak loads and act to mitigate crashing or performance degradation when it counts the most (e.g., during a holiday sale).

3. Protecting Customer Information

As cyber threats grow in number and sophistication, protecting customers' sensitive information, including their credit card information, is paramount. Security testing will find weaknesses in your POS systems with the goal of satisfying standards and requirements (i.e., PCI DSS) and identifying and eliminating risks to customer data exposure.

4. Ensuring integration & compatibility with other systems

A POS often resides at the intersection of multiple systems (inventory management system, CRM, accounting system, etc.). Even testing limits can identify different systems interacting with your POS, ensuring that an isolated application does not disrupt a chain that could lead to other separate systems eventually failing to receive data.

5. Increasing Customer Satisfaction

A gap in your checkout process can diminish customer satisfaction (a focus for your company). Testing usability and responsiveness will ensure your staff understands how to use the POS, as customers experience an intuitive, fast, and error-free transaction with your store.

Key Types of POS Testing

Our testing services include all types of testing you may need for your cash register and/or POS system. Here are some examples of the types of testing we provide:  

Functional Testing: Testing all of the functionalities (payment processing, refunds, discounts, etc.) to make sure everything works correctly.  

Performance Testing: Testing to understand your solution's reliability in peak transaction situations, or under stress.  

Security Testing: Testing for gaps in security so you can protect customer data and compliance.  

Compatibility Testing: Testing all the devices, operating systems, and integrations that the cash register and or POS system will have.  

Usability Testing: Testing how easy it is to use for the associates and customers. 

Regression Testing: Testing how the changes or new upgrades could impact existing functionality.

Why Choose GQATTech for POS Testing?

At GQATTech, we bring years of knowledge and expertise in the industry and cutting-edge testing procedures to deliver reliable, scalable, and secure POS, in-store experiences, and omnichannel solutions. Our dedicated team of testers uses both manual testing and automated testing to identify defects early, saving you time and money. Whether you are upgrading, replacing, integrating, or rolling out a new POS system, the test services that we design and conduct for you can ensure a positive experience and that the systems work as they should.

Conclusion

In our view, a comprehensive approach to POS testing is not just about checking boxes or even about each and every defect. It is really about all the components that contribute to customer confidence, operational efficiencies, or staying ahead (or even just keeping up) with the competition. From our perspective, if you can achieve true testing goals by hiring GQATTech and using our knowledge and expertise, we can assist with each of these aspirations. Visit us at gqattech.com/pos-testing/ to discover how we can assist your organization.

Are you prepared to examine what we can do for your POS, in-store experience, or omnichannel performance? We are committed to accomplishing that today! Reach out to us to discuss your testing requirements!

Visit Us: https://gqattech.com Contact Us: info@gqattech.com

[logicerp]

In today’s dynamic retail world, fashion businesses must transcend traditional sales channels to meet evolving consumer expectations. Implementing omnichannel retail software is pivotal for fashion retailers aiming to provide a seamless shopping experience across multiple touchpoints, including physical stores, e-commerce platforms, and mobile applications.

[cymetrixsoftware]

Omnichannel Marketing vs Multichannel Marketing: What’s the difference?

Struggling to deliver a consistent brand experience as customers hop between your website, app, social media, and stores? You’re not alone. Many businesses invest in multiple channels but fail to connect them, leaving customers frustrated by disjointed interactions—like abandoned carts that don’t sync across devices or promotions that clash between email and in-store offers. This is where multichannel and omnichannel marketing differ. Multichannel marketing spreads your presence across touchpoints but often operates in silos, prioritizing reach over cohesion. The result? Missed opportunities when channels don’t “talk” to each other. Omnichannel marketing solves this by weaving every touchpoint into a unified ecosystem. It lets customers switch seamlessly from mobile to in-store without losing progress, using shared data to personalize interactions. By syncing data and prioritizing customer journeys over channel count, omnichannel builds loyalty through frictionless, tailored experiences. Keep reading to know more about the difference between Omnichannel and Multichannel Marketing!

[axiom-communications-platform]

The Challenges of Implementing an Omnichannel Marketing Strategy and How to Overcome Them

Businesses who want to offer a smooth and integrated consumer experience across several touchpoints have particular obstacles when putting their omnichannel marketing strategy into practice. From organizing messaging through various platforms to resolving data integration problems, complexity can be scary. It might be challenging to provide efficient departmental communication while preserving branding and variation consistency across channels. But with the correct resources, these difficulties can be changed into chances for growth, dedicated clients, and better interactions.

Omnichannel strategist

In today's world of interconnected devices, one-touch shopping apps, and AI-driven customer support, traditional marketing is not just outdated—it's obsolete. What came to replace it is an omnichannel approach, where all touchpoints are seamlessly interconnected, weaving an excellent customer experience from the ping of notification to personalized in-store interaction. Omnichannel is a new, transformative way of connecting, engaging, and retaining your customers. So, let's talk about how you can build an effective omnichannel strategist to boost your business development.

Marketing automation software

Marketing automation software automates repetitive marketing tasks, like email campaigns and social media posting, to help businesses nurture leads, personalize customer experiences, and measure marketing effectiveness. By customizing consumer experiences, Sinch is able to deliver tailored material to the appropriate individuals at the appropriate moment.

Omnichannel marketing strategy

An omnichannel marketing strategy aims to provide customers with a consistent and seamless experience across all channels and touchpoints, ensuring a unified brand presence and personalized interactions. An omnichannel marketing strategy can help you seamlessly integrate all your channels and make your numerous marketing tactics work together effectively and efficiently. By understanding how your customers shop, you can take a customer-centric approach to connecting with audiences on different channels as they move towards a purchase. With even more technology-enabled touchpoints and unique shopping experience opportunities, consumers expect more from brands.

[antbuddyinc]

Best Retail Call Center Systems 2025: Elevate Customer Experience with Smart Solutions

As retail businesses continue to navigate a fast-paced, omnichannel environment, having a powerful and efficient call center system is no longer optional—it's essential. In 2025, the best retail call center systems are those that combine AI-driven technology, seamless integration, and user-friendly interfaces to deliver exceptional customer service and operational efficiency. These systems not only resolve customer issues faster but also create personalized interactions that foster loyalty and increase sales.

Today’s top call center platforms offer cloud-based functionality, omnichannel support, and smart analytics—making it easier than ever for retail teams to manage inbound and outbound communication across voice, chat, email, and social media. Features like real-time dashboards, call routing, and CRM integration help streamline workflows, while AI-driven tools such as sentiment analysis and chatbot support enhance responsiveness.

Retailers also benefit from advanced reporting tools that provide actionable insights into customer behavior and agent performance. These insights allow businesses to continuously improve their service, reduce wait times, and proactively address common issues before they escalate.

One of the standout systems making waves in 2025 is AntBuddy—an all-in-one retail call center solution designed for growing businesses that need flexibility, scalability, and smart automation. AntBuddy’s cloud-based architecture ensures reliability and accessibility, even for distributed teams, while its intuitive dashboard makes it easy for agents and managers to stay on top of key metrics in real time.

With AntBuddy, retail businesses can:

Deliver omnichannel support across voice, email, SMS, and popular messaging apps.

Use intelligent call routing to connect customers to the right agents quickly.

Integrate with CRMs and POS systems to give agents full context on customer history.

Leverage AI features like voicebots, chatbots, and automated follow-ups for faster resolution.

Monitor performance metrics through customizable dashboards and reports.

Whether you're managing a local store chain or an international e-commerce brand, AntBuddy empowers your team to provide world-class service with efficiency and empathy. Its flexible API allows for custom integrations, and its cloud-based design supports remote work environments—ideal for today’s hybrid workforce.

Retailers who invest in high-quality call center systems like AntBuddy are better positioned to meet customer expectations, reduce churn, and drive repeat business. In an age where customer experience defines brand reputation, having the right tools makes all the difference.

Ready to revolutionize your customer service in 2025? Start your journey with AntBuddy—the retail call center system built for results.

👉 Visit https://www.antbuddy.us/ to book your demo and discover how you can boost customer satisfaction, streamline operations, and grow your retail business with confidence.

[commercecore24]

Omnichannel Order Management System: The Future of Seamless Ecommerce Operations with Unizap

In today’s fast-moving retail landscape, customer expectations demand more than just quick delivery—they want consistency across every channel. That’s where an Omnichannel Order Management System steps in. It unifies your inventory, orders, and fulfillment processes across online and offline platforms, offering real-time visibility and greater control.

Whether your customer is shopping via app, website, or store, this system ensures a seamless experience with centralized order processing and flexible fulfillment options. It reduces errors, speeds up delivery, and boosts customer trust.

For growing brands, adopting an omnichannel approach isn’t just smart—it’s essential for scalability and retention. If you want to run a future-ready retail business, it’s time to embrace the power of an Omnichannel Order Management System.

[cxnet12]

Customer Experience Platform

Discover how AI-powered Customer Experience Platform and Software enhance personalization, trust, and growth through smarter, tailored customer interactions.To Know more, call us at +91 62003 63367.

[covalesedigital]

Next-Gen CRM: AI, Omnichannel & Customer Value

When we hear the term Customer Relationship Management (CRM), each one of us thinks that it is product or software that handles customer’s data and their transactions to maintain a relationship with the customers but CRM software just not only going to be the system that is still storing the basic data related to our business it is going to be much more in the coming years. CRM is in a rapid transition period which would define how well the customer’s data could be collected from multiple sources, used, and organized for the business benefits over the years. So anticipating the future of CRM would surely place the service providers ahead in the business curve.

What is [CRM], and why does it Matter?

Customer Relationship Management (CRM) is a system that helps any organization involved in customer handling to manage the customer data with the goal of achieving better business relationships with customers.

Some of the features of future CRM are below:

●        Data Integration - Common Structured Data could result in common insight  – Data integration is simply integrating the customer’s data from different sources which may include web traffic, marketing, sales, and customer service applications. As we all know the CRM is capable of storing massive customer data’s, so integrating all those data as a centralized data with the access level control and view to the user based on the role could help to understand the customers better and each team could speak to the customer with the common view on the customer. Also, the data which one team collected could use full for the other team as well for the analysis, so integrating the enriched data derived out of proper analysis in a CRM would avoid the duplicate time and resource spent in getting the details from the native application and analyzing on the same data again and again by different teams.

●        Social CRM – Way of unstructured data gathering from an open-source – As we all know, for the entire world the social media is a digital dairy to express their emotions, interests, wishes, and concerns. Then surely we could better understand a person if we know a person’s mind better. As most of us wanted to serve our customers well keeping in mind the organization benefits as well then yes we should know their mind, here is where the Social CRM helps the service providers. To do so one should just integrate their CRM with social media features. By enhancing the customer details through social media integration, agents can use the customer details - Job titles, interests, tracking their activities to get the complete view of each customer and store it in the common CRM which could be useful while speaking to the customer or for planning the market strategy or in offering the promotions and for many more things. How to enhance the data – To enhance the data an organization should start listening to its customers digitally which is technically called social listening In social listening identify the brand mentions and customers by monitoring their comments, posts, hashtags, and trending topics. Social listening could be used to figure out what are your customer interests, what concerns them when they are having a problem with your products and services, and where your opportunities are and it also helps to respond to the negative comments immediately before the issues are addressed in the big level. Some Social CRM also provides an ability to use CRM capabilities for lead generations by integrating with LinkedIn, finding a lead that looks like a good fit, and stores their data for communication. In recent times many companies use Flock to Unlock in twitter, example the smart band Xiaomi encouraged their audience to tweet until they reached a targeted number of mentions with the hashtag #CadaTweetConta, after achieving the desired number of tweets, the customer got a personalized notification with the announcement that the product was released and available for sale which provides a large kind of advertisement with less spend.

●        Smart device CRM – Get more from small  – Smart devices are wearable devices that provide real-time access to products, services information from anywhere at any time, it could get every customer’s data from the purchase interest, Location, fitness details, activities, and health indicator providing companies to enrich the customer experience. For example, google glass, it’s hard to remember all of the numerous customers and leads that a salesperson interacts along with their relevant information, data, and business needs. Glass, with facial recognition, could spot that potential client and bring their salesforce information right in front of you. Technology is rapidly changing so the glass will be a smashing success for recreational users.

●        Cloud CRM – Anytime, Every time available like a cloud  – Cloud Customer Relationship Management (CRM) is a technology that provides a provision to store the CRM software, CRM tools, and customer data’s in the cloud. The main benefit of Cloud CRM is its flexibility in accessing, the Cloud CRM could be accessed at any time from any internet-enabled machines or even from Mobile App as the CRM cloud can be accessed through web browsers through the pre-defined access logins. Also, Cloud CRM could be easily integrated with commonly used applications and social media, wearable devices, and automatic data backups. It will also help the operator in terms of cost by providing the operators an option to choose the cloud capacity based on the number of customers they own and could be increased at any time if their customers increase

●        Artificial Intelligence (AI)/Machine Learning (ML) – Use future technology to provide a good experience  – As per most of the belief, Artificial intelligence and Machine learning are going to be future in many industries which are also believed to replace human intelligence in many sectors in the future. Similar to the other industries it is believed that Artificial intelligence and machine learning are going to be the future of CRM as well which is continuously increasing and redefining the efficiency of CRM software. Earlier the customer relationship management is a system that automatically manages the customer contact details which a customer itself provides in different forms like emails, form submissions, and purchases. But the next-generation technologies like artificial intelligence supported by machine learning will have the capacity to provide a 360-degree view of customer’s experience in real-time gathered from multiple inputs. AI technology is leveraged in training model with the sample data collected which deals in feeding demographics and their sales records and helps in identifying the pattern therefore in coming years these models will be used in predicting the possibilities of customer’s purchases, as a result, it will help in identifying the potential customers and priorities the customers could be handled. These models will also help to predict customer behavior, evaluate sales funnel, predicting revenue with maximum accuracy. AI will also be capable of identifying the different objects in an image and their location. A company could use objects or the location details as well in the picture to understand the customer wish or the interest as usually a person would take a picture in the place they like or near the things one wishes to own with which a gift as an object or movie ticket or sports match ticket could be provided as part of the Loyalty program and in the similar way the data gathered could be used for many more customer engagements. Most of the times we all know that a person’s mind thoughts can be guessed by their body language or with their speech with the human intelligence similarly the AI could digitally capture the emotions and the sentiments of the customers faster and accurately through Natural Language Processing (NLP) by the way of comments the customer have made or through voice recognition. This technology is going to be a peak in future CRM and it aids in targeting the customers. Similarly, if the AI and ML are integrated with any live weather systems, if they’re a threat to the customer or to their properties due to bad weather then the CRM system could send a push notification to the customers so that the customer could either purchase property insurance or make alternative arrangements like parking their vehicles in a different place. Such services will surely make such customers as an advocate for the brand and would retain in the brand. As many researchers say that retaining an existing customer is much more cost-effective than spending on promotions for tapping a new customer.

The blog insights that the NextGen-CRM is going to ease the industry’s requirement by collating all the unstructured/structural customer feeds from various sources/transactions and then further enriching the data by using the industry’s best breed AI algorithms for the better customer digital engagement.

 To know more visit: Covalensedigital

Visit: Covalensedigital LinkedIn

[naxum]

Top 5 Strategies to Explore for Your Business in 2025

As we approach 2025, businesses are looking ahead to refine their strategies and ensure growth in an ever-evolving marketplace. The key to staying competitive next year lies in adopting innovative approaches that resonate with customers and employees alike. In this blog, we’ll explore the top 5 strategies every business should consider to thrive in the coming year. These strategies are not just about adapting to trends; they’re about preparing your business for long-term success.

Here are five key strategies to focus on in 2025, each designed to help businesses grow, connect with their audience, and thrive in a competitive market.

1. Using Predictive Tools for Smarter Decision-Making

Predictive analytics and AI-driven tools are no longer a luxury but a necessity in the modern business world. By using predictive tools, businesses can analyze data to forecast trends, customer behavior, and market shifts. These tools help in making smarter, data-backed decisions that allow companies to stay ahead of the curve. For instance, referral marketing platforms, like NaXum, use predictive action technology to identify top prospects and help businesses nurture these leads more effectively. This allows businesses to automate follow-ups, personalize customer interactions, and make proactive decisions based on real-time data. Leveraging predictive tools in 2025 can enhance operational efficiency and provide businesses with the agility they need to succeed.

2. Invest in Sustainable Practices

Sustainability continues to be a significant focus for both businesses and consumers in 2025. As more customers align their purchasing decisions with eco-friendly and socially responsible companies, investing in sustainable practices has become essential. Businesses can reduce waste, minimize carbon footprints, and optimize resource usage in innovative ways. Whether through sustainable product offerings or ethical sourcing, integrating sustainability into your company’s operations can strengthen your brand’s reputation and appeal to conscientious consumers.

By prioritizing sustainability, you not only help protect the planet but also align your brand with a growing, environmentally aware market, creating long-lasting trust with your customers.

3. Prioritize Employee Wellness and Retention

Employees are the backbone of any successful business. Prioritizing wellness programs, offering flexible work options, and creating a supportive culture can significantly boost employee morale and productivity. Happy employees are more likely to stay with your company, reducing turnover costs and enhancing performance. In 2025, businesses that prioritize their teams will enjoy stronger collaboration, higher efficiency, and a more positive work environment.

4. Expand Referral and Loyalty Programs

Referral and loyalty programs are powerful tools for driving customer acquisition and retention. Word-of-mouth marketing has always been one of the most trusted forms of advertising, and in 2025, it’s only becoming more important. By expanding your referral and loyalty programs, you can encourage existing customers to bring in new leads and reward them for their loyalty. This creates a win-win situation where your business grows, and your customers feel appreciated. NaXum offers a referral marketing platform that streamlines the process of referrals, allowing businesses to automate outreach and manage loyalty rewards seamlessly. This integration helps businesses foster stronger connections with their customers, turning them into ambassadors for your brand.

5. Adopt Omnichannel Marketing Strategies

In today’s digital world, customers expect a consistent and seamless experience across all channels. That’s where omnichannel marketing comes in. By adopting an omnichannel approach, businesses can engage customers through a variety of platforms—from social media and email to in-store experiences and customer support.

An effective omnichannel strategy helps create a cohesive customer journey, ensuring that interactions are personalized and consistent, no matter where or how the customer engages with your brand. This not only enhances customer experience but also boosts brand loyalty and increases conversion rates.

Conclusion

Success in 2025 will require businesses to stay adaptable, innovative, and focused on what truly matters—building strong connections with their teams and customers. From using predictive tools and investing in sustainability to adopting omnichannel marketing and expanding loyalty programs, these strategies lay the groundwork for sustainable growth.

With NaXum’s referral marketing platforms, businesses can simplify and enhance their approach to customer acquisition and retention. Start exploring these strategies today to stay ahead and succeed in the coming year.

For a live demo of NaXum’s platform, visit naxumtour.com.

Watch the Direct Selling Executive Forum replays for more insights from industry leaders on our YouTube Channel!

Download the S.P.E.E.D. Platform Overview here to learn how NaXum can revolutionize your referral marketing strategy.

For more insights into 2025 direct selling strategies, check out this article!

[paraminfosolutions]

Top Benefits of Salesforce Omni-Channel ✨

Customer expectations are higher than ever! 🌟 Salesforce Omni-Channel ensures your business meets them with ease. With intelligent routing, unified communication, and seamless workflows, it's the game-changer your business needs.

🌐 Why Choose Omni-Channel? 📌 Enhanced efficiency across channels 📌 Real-time task routing 📌 Consistent, high-quality service

🚀 Ready to elevate your customer service game? Start now!