#tech support

[wankoshibe]

Working in IT and I'm still astounded by the amount of people who don't know how to use their own phones. Especially iPhones aaaaahhhhh

[irbi42]

Same

In a fantasy setting, my job would be exactly the same

[fuckyeahgoodomens]

Aziraphale and tech support :)

[outsidewolves]

This is 40% of you

[queerdo27]

Are there any good writing apps on mobile? I’m too disabled to sit at my laptop to write, and the best alternative I’ve found is my tumblr drafts 🥲

[prokopetz]

There are people in this world who approach all communication as a form of intellectual combat which is "won" by deliberately providing the most obstructive and least informative possible answer which technically satisfies the precise letter of the stated request, and literally all of them are on Stack Overflow.

[reelaroundthedavekan]

Have you tried turning it on and off? You have? Have you tried turning it off and on? That too? Have you tried listening to "Bela Lugosi's Dead" by Bauhaus repeatedly alone in a darkened room? No? Well get back to me when you have.

[t3rr3nc3]

This is one of those mornings where I need a hug and/or nudes. 🤷🏽‍♂️

Getting screamed at and cussed at by every caller I've had so far this morning isn't good for anyone's mental health.

[ovegakart]

malon, local time expert

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[krisrisk]

I love working in customer contact tech support

I get so hyped up because I am Helpful. But then I have to talk to them as if they're a toddler. But they're not. They're a fourty year old man in a suit, leading a department at a company. Someone with Responsibilities. Someone wearing a tie.

It doesn't help that I'm audhd, but sometimes I think it actually does, because I understand the "having no clue yet needing to pretend I do" from experience.

[cirrus-grey]

The implication that Freddie changed Colin's ringtone is sending me

[loadingartist]

new comic! - user terror

I drew 3 bonus panels for this one, see em by becoming my patron ❤

[nixcraft]

[prokopetz]

One of the fun things about web development these days is that nothing is self-contained anymore and there are so many layers of middleware talking to middleware talking to middleware that even "turning it off and back on again" has become an expert-level troubleshooting step because identifying exactly what needs to be turned off and back on again is a process in itself. I've been on multiple calls today alone where the resolution to a tech support issue has been "we restarted the XYZ", and the response from the client's own developers, who presumably set the stupid thing up in the first place, has been "we have an XYZ?"