intellinetsystems

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Understanding IETMs Features: A Comprehensive Overview

For a long time, dealerships and OEMs struggled with the challenges associated with traditional paper-based manual maintenance and updation. This slowed down several related processes and hampered the growth of several small and midsized manufacturers. With the effective integration of technology, the aftermarket industry flourished and devised effective solutions for several drawbacks, including…

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How Advanced Vehicle Inspections Reduce the Risk of Recalls

Introduction A costly affair, vehicle recalls damage and impact the brand reputation of OEMs. With rising competition among businesses today, brand loyalty and customer satisfaction are indispensable assets for any company. Recent data suggests that companies have lost millions of automobiles on a global scale. This shows how critical it is to identify any issues during manufacturing. These can…

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A Guide to Organized Management of Spare Parts Returns

The high frequency of warranty parts returns has always been a concern for OEMs. In most cases, this is associated with an inefficient return management system. Most OEMs and suppliers already have a return management system, but it needs to be updated and has flaws. Manufacturers need an efficient return management process to manage costs and improve product quality. By identifying patterns…

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Managing Spare Parts for Electric Vehicles: Key Solutions

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How Repair Estimates Impact Long-Term Customer Relationships

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The Functionality of Technical Support Ticketing Systems

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The Power of Data Visualization in Dealer Audits

Industry leaders often make essential decisions based on dealership performance and customer needs. To make this step successful industry leaders must optimize the dealership’s performance. These reports generally exist in traditional formats including spreadsheets and lists that can get overwhelming to understand and access. Data visualization is an excellent method of transforming complex…

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Boost Supplier Recovery with Structured Warranty Approach

On average suppliers tend to be responsible for almost 40% of warranty claims while bearing only 15% due to inefficient warranty management by OEMs and dealers. This gap in the market has been costing OEMs almost 5% of their product revenue for a long time. Most manufacturers with limited resources tend to suffer the most, as it directly affects their customer retention. Traditional methods of…

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Digital Inspections: Innovating Vehicle Care for the Future

The aftermarket repair industry has always been subjected to criticism due to its uncertainty and mistrust. The lack of a standard operating procedure to conduct an inspection or diagnose an issue has led to a constant battle of damaged reputation. With the introduction of Digital Vehicle Inspection (DVI), the industry has seen tremendous change and even growth. In this blog, let us discuss how…

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Top Trends Shaping OEM Aftermarket Strategies in the Future

Original Equipment Manufacturers (OEMs) have gained tremendously with the integration of modern technology in aftermarket operations. Aftermarket has seen frequent changes over the years, especially in the management of inventory and warranty, the bringing in of creative manuals, the implementation of an efficient knowledge base system, and so on. In an ever-changing and evolving market, OEMS…

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How Does A Technical Support Ticketing System Work?

Do you know 75% of users are retained automatically after a positive experience with a business? That’s the influence of a fast and efficient support system. Every sector has its scope for better engagement with a support ticketing system, and manufacturing is also one of them. Aside from sales and revenue, there are a lot of other factors that collectively define the success of a business. A…

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From Subject Received Size CategoriesNishant Sharma Blog on Intelli Desk AKA TSM Fri 5/12 48 KB

OEMs, or Original Equipment Manufacturers, are constantly striving to improve their products and services to meet customer demands and stay ahead of the competition. However, with increased complexity and technological advancements, the need for effective technical support has become paramount. Technical support software plays a crucial role in managing and resolving technical issues reported by…

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Move Beyond Manual With Spare Parts Inventory Management For OEMs

In today’s competitive market, Original Equipment Manufacturers (OEMs) face challenges in managing spare parts and providing efficient aftermarket sales support. It is evident that after-sales service has become increasingly important for OEMs in recent years. Customer expectations are constantly increasing, and faster delivery of parts is a necessity. With supply chains becoming more spread out…

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Warranty Claims Made Simpler With A Robust Warranty Claim Management System

Managing warranty claims is a most crutial task for Original Equipment Manufacturers (OEMs). After servicing an equipment/vehicle dealers have to create a warranty claim for the spare parts that were replaced in the process and submit it to the Original Equipment Manufacturer for reimbursement of the expenses incurred while fixing the product. Having to do manually for multiple claims becomes…

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EV Companies Emerging - Why EV Manufacturers Should Invest in After Market Software Solutions

With the world gradually shifting towards sustainable solutions, the electric vehicle (EV) industry has seen significant growth over the past few years. As more and more companies enter the market, EV manufacturers are looking for ways to differentiate themselves from their competitors. One such way is through the investment in after-market software solutions. Digitalization – Need of the hour As…

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Enhancing the User Experience of Automobile OEMs with Interactive HTML Manuals

As the automotive industry continues to evolve, the need for efficient and effective servicing of vehicles has become more crucial than ever before. For years, automobile original equipment manufacturers (OEMs) relied on physical manuals to service cars, which were often cumbersome and difficult to use. However, with the advent of interactive HTML manuals, OEMs are now able to provide better and…

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Revolutionizing the Manufacturing Industry: Shift from Printed Catalogs or PDFs to Electronic Spare Parts Catalog Software

Managing spare parts catalogs has always been essential to the manufacturing industries. Traditionally, printed Catalogs or PDFs were used which had all the information of spare parts. However, the industry has evolved with technological advancements, and e-catalogs are now the norm. Let’s delve into the evolution of spare parts catalog management, starting from the traditional method to…