#OpenText Exstream

[cybersecurityict]

Customer Communication Management (CCM) Market Size, Share, Analysis, Forecast, and Growth Trends to 2032: Future-Proofing Enterprise Communications

The Customer Communication Management (CCM) Market was valued at USD 1.7 billion in 2023 and is expected to reach USD 4.5 billion by 2032 while growing at a CAGR of 11.3% over the forecast period of 2024-2032.

Customer Communication Management (CCM) Market is undergoing a transformative shift as organizations across industries recognize the strategic importance of streamlined, personalized, and omnichannel communication. With customer experience (CX) being a competitive differentiator, businesses are increasingly adopting CCM solutions to engage audiences more effectively, improve compliance, and enhance operational efficiency. Cloud-based deployments, automation, and data-driven personalization are at the forefront of this evolution.

Customer Communication Management (CCM) Market is experiencing significant momentum fueled by the rising demand for real-time and consistent customer interactions. Enterprises are leveraging CCM tools to unify messaging across digital and print channels, ensuring contextual engagement. As the digital landscape evolves, so does the CCM ecosystem, integrating with CRM, ERP, and analytics platforms to provide a 360-degree view of the customer journey.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/3904 

Market Keyplayers:

Adobe Systems Inc. (Adobe Experience Manager, Adobe Campaign)

OpenText Corporation (OpenText Exstream, OpenText Communications Center)

Smart Communications (SmartCOMM, SmartIQ)

Quadient (Inspire Suite, Inspire Evolve)

Oracle Corporation (Oracle CX, Oracle Eloqua)

Pitney Bowes Inc. (EngageOne, SendPro)

HP Inc. (HP Exstream, HP Output Management)

Neopost SA (Neotouch, OMS-500)

Xerox Corporation (XMPie, DocuShare)

Microsoft Corporation (Microsoft Dynamics 365 Customer Insights, Microsoft Power Platform)

Market Analysis

The CCM market is rapidly expanding with strong growth drivers rooted in the digital transformation wave across sectors such as banking, insurance, healthcare, and telecom. These industries are seeking robust solutions to manage large volumes of communications while maintaining regulatory compliance. The integration of Artificial Intelligence (AI) and Machine Learning (ML) within CCM platforms is revolutionizing how organizations interact with their customers, enabling hyper-personalized experiences at scale. Moreover, the surge in remote working and mobile communication has further accelerated the adoption of cloud-based CCM solutions, enhancing flexibility and scalability.

Market Trends

Increasing adoption of AI-powered automation for personalized messaging

Shift from legacy systems to cloud-native CCM platforms

Rising integration with CRM and digital experience platforms

Growing emphasis on regulatory compliance and data security

Expansion of CCM use cases beyond traditional sectors to include retail and utilities

Omnichannel communication strategies gaining dominance

Self-service and interactive communication formats becoming standard

Market Scope

Omnichannel Reach: Enabling consistent communication across email, SMS, social media, and print.

Data-Driven Personalization: Leveraging analytics to tailor messages that resonate with customer preferences.

Cloud-First Approach: Scalable, flexible deployment supporting remote access and faster updates.

Compliance-Ready Frameworks: Built-in tools to meet GDPR, HIPAA, and other global regulations.

Seamless Integration: Compatibility with enterprise systems like CRM, ERP, and marketing automation platforms.

The scope of CCM solutions is expanding beyond customer service into strategic engagement tools, providing businesses with a unified platform to orchestrate customer journeys across touchpoints.

Market Forecast

The future of the Customer Communication Management market is poised for robust evolution, driven by technological advancements and growing enterprise awareness of the need for real-time, contextual engagement. AI-infused platforms are enabling smarter automation, while seamless cloud integrations ensure speed, scalability, and responsiveness. As customer expectations soar, CCM will play a central role in transforming how brands deliver value, build trust, and maintain long-term relationships. Strategic partnerships, vertical-specific solutions, and platform innovations will define the market's trajectory over the next decade.

Access Complete Report: https://www.snsinsider.com/reports/customer-communication-management-market-3904 

Conclusion

As businesses strive to remain relevant and competitive in an experience-driven economy, Customer Communication Management is no longer optional—it's essential. The CCM market is not just growing; it’s redefining how brands connect with their audiences. From automating critical touchpoints to delivering emotionally intelligent communications, the future belongs to those who prioritize customer-centric strategies.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[differenttimemachinecrusade]

Customer Communication Management (CCM) Market Size, Share, and Forecast: Industry Scope, Growth & Analysis 2032

The Customer Communication Management (CCM) Market was valued at USD 1.7 billion in 2023 and is expected to reach USD 4.5 billion by 2032 while growing at a CAGR of 11.3% over the forecast period of 2024-2032.

Customer Communication Management (CCM) is transforming how businesses interact with their customers by streamlining and personalizing communication across multiple channels. The increasing demand for digital engagement, automation, and omnichannel communication has fueled the growth of the CCM market. As businesses strive to enhance customer experience, CCM solutions are becoming essential for optimizing interactions, reducing operational costs, and ensuring compliance with regulatory standards.

Customer Communication Management Market continues to evolve as enterprises prioritize seamless communication strategies. The shift towards cloud-based CCM, AI-driven automation, and data-driven personalization is redefining how organizations engage with customers. With growing investments in customer experience (CX) solutions, businesses are leveraging CCM platforms to create meaningful interactions, enhance brand loyalty, and improve operational efficiency.

Get Sample Copy of This Report: https://www.snsinsider.com/sample-request/3904 

Market Keyplayers:

Adobe Systems Inc. (Adobe Experience Manager, Adobe Campaign)

OpenText Corporation (OpenText Exstream, OpenText Communications Center)

Smart Communications (SmartCOMM, SmartIQ)

Quadient (Inspire Suite, Inspire Evolve)

Oracle Corporation (Oracle CX, Oracle Eloqua)

Pitney Bowes Inc. (EngageOne, SendPro)

HP Inc. (HP Exstream, HP Output Management)

Neopost SA (Neotouch, OMS-500)

Xerox Corporation (XMPie, DocuShare)

Microsoft Corporation (Microsoft Dynamics 365 Customer Insights, Microsoft Power Platform)

Market Trends Driving Growth

1. Shift to Cloud-Based CCM Solutions

Organizations are increasingly adopting cloud-based CCM platforms to improve scalability, enhance security, and facilitate real-time communication across multiple channels.

2. AI and Automation Enhancing Customer Interactions

AI-driven chatbots, machine learning-based predictive analytics, and automated workflows are optimizing customer engagement and reducing response times.

3. Omnichannel Communication Strategies

Businesses are integrating CCM platforms to provide seamless communication across email, SMS, social media, web portals, and mobile apps, ensuring a consistent customer experience.

4. Rising Regulatory Compliance Needs

As data privacy regulations become more stringent (e.g., GDPR, CCPA), companies are leveraging CCM solutions to ensure secure and compliant customer interactions.

Enquiry of This Report: https://www.snsinsider.com/enquiry/3904 

Market Segmentation:

By Component

Software

Services

By Deployment

On-premises

Cloud

By Enterprise Type

Large Enterprises

SMEs  

By Channel

SMS

Email

Website

Social Media

Others

By Industry

BFSI

Retail

IT & Telecom

Government

Healthcare

Market Analysis and Current Landscape

Increasing demand for personalized communication: Businesses are focusing on hyper-personalized content to enhance customer engagement and satisfaction.

Integration with AI and data analytics: AI-driven insights are helping organizations refine their communication strategies based on customer behavior.

Rising adoption across industries: Sectors such as BFSI, healthcare, retail, and telecom are increasingly leveraging CCM to streamline customer interactions.

Advancements in digital transformation: Organizations are prioritizing digital-first communication strategies to improve operational efficiency and customer experience.

Despite its growth, the market faces challenges such as integration complexities with legacy systems, high implementation costs, and concerns over data security. However, continuous innovation and cloud-based deployments are mitigating these challenges.

Future Prospects: What Lies Ahead?

1. Expansion of AI-Driven Communication

AI and machine learning will further enhance CCM solutions, enabling predictive messaging, automated content creation, and real-time personalization.

2. Integration with Customer Experience (CX) Platforms

CCM will be increasingly integrated with CX management tools, providing businesses with a unified platform for customer engagement and data-driven decision-making.

3. Growth of Voice and Conversational AI

Voice-based communication and AI-powered chat assistants will play a crucial role in enhancing customer interactions, particularly in banking, insurance, and healthcare sectors.

4. Focus on Data Security and Compliance

With rising cybersecurity threats and data privacy regulations, CCM providers will prioritize secure communication solutions, encryption technologies, and compliance-driven automation.

Access Complete Report: https://www.snsinsider.com/reports/customer-communication-management-market-3904 

Conclusion

The Customer Communication Management market is on a strong growth trajectory, driven by technological advancements, increasing digital engagement, and the need for personalized communication. Organizations investing in AI, automation, and omnichannel strategies will gain a competitive edge in enhancing customer relationships. As businesses continue to refine their communication models, CCM solutions will play a critical role in delivering seamless, secure, and engaging customer experiences.

About Us:

SNS Insider is one of the leading market research and consulting agencies that dominates the market research industry globally. Our company's aim is to give clients the knowledge they require in order to function in changing circumstances. In order to give you current, accurate market data, consumer insights, and opinions so that you can make decisions with confidence, we employ a variety of techniques, including surveys, video talks, and focus groups around the world.

Contact Us:

Jagney Dave - Vice President of Client Engagement

Phone: +1-315 636 4242 (US) | +44- 20 3290 5010 (UK)

[rishabhcmipressreleases]

U.S. CUSTOMER COMMUNICATION MANAGEMENT MARKET ANALYSIS (2020-2027)

Market Overview

Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media. It includes email, printed documents, text messages, and web pages. In layman’s terms, customer communications management is described as an advanced derivative of enterprise content management (ECM) technology. CCM includes an automated process to deliver communication and to provide segmentation of messages as per different customer profiles and contexts. Customer communication management technology consists of various components including data extraction, transform & load software, data hygiene database software, document composition software, portal technology, email marketing software, printer management software, envelop inserter machine, etc.

The U.S. customer communication management market was estimated to account for US$ 573.4 Mn in terms of in 2019 and is expected to grow at a CAGR of 11.0% during the forecast period (2019 – 2027).

Market Dynamics- Drivers

Increasing focus on diverse and divergent communication channels is expected to drive growth of the U.S. customer communication market during the forecast period

Advent of novel and cutting-edge communication channels has made customer communication more and more dynamic. Currently, various organizations are focused on diverse and different communication channels, in order to reinforce their presence across various platforms. As a result of this, customers can be connected across the world. Moreover, growing demand for customer communication systems across the globe. The U.S. is a major adopter and innovator in terms of technology adoption and supporting infrastructure, the region acts as a lucrative market for CCM as well. Hence, these factors are expected to drive the U.S. customer communication management market growth during the forecast period. For instance, EMC Corporation facilitates organizations to enhance and achieve an enterprise-wide strategy to augment their customer experience by providing a multi-channel customer communication management system. Apart from this, CCM software also enables organizations to easily and independently create and manage documents and templates.

Growing focus on context-enriched information and multi-channel output is expected to propel the U.S. customer communication management market growth over the forecast period

CCM service providers are focused on delivering high-quality information to their users. Increasing technological advancements and high penetration of cloud technologies across various industries are boosting the demand for context-enriched information through social analytics. Moreover, growing demand for personalization in customer communication is expected to boost growth of the market in the near future. Increasing developments in the market, in order to accomplish a customer-centric approach, is expected to provide multi-channel output across the industries related to customer requirements. Hence, these factors are expected to drive the U.S. customer communication management market growth over the forecast period.

Market Dynamics- Restraints

Security concerns regarding data for CCM software are expected to restrain growth of the U.S. customer communication management during the forecast period

Documentation is an integral part of the businesses and verticals such as healthcare BFSI, retail, and other require robust customer verification platform. Although CCM software provides the most suitable platform there are certain security concerns involved. For instance, According to Kaspersky Lab AO 2015 white paper, BFSI was the leading vertical which was hampered by cybercrime prominently with 31.03% of the data. Data such as customer information, surveys, and strategies are vulnerable to cyber threats. Moreover, security issues lead to changes in CCM implementation settings. Data breaches are one of the major security concerns related to CCM software. Hence, these factors are expected to restrain the market growth in the near future.

Lack of skilled professionals is expected to hamper the U.S. customer communication management market growth over the forecast period

Implementation of customer communication management software requires skilled personnel. Since the use of CCM is still in nascent stage, there is lack of availability of said workforce. Implementation and operating of CCM software require specific skill sets that are not available any software engineer. Hence, the lack of skilled personnel regarding CCM software is expected to hamper the U.S. customer communication management market during the forecast period.

Market Opportunities

Integration of CCCM technology with the cloud is expected to provide major business opportunities

The cloud-based platform is constantly evolving, which provides the deployment of software applications without the complexity and cost of managing and acquiring the underlying software and hardware layers. Small and mid-sized enterprises are laying emphasis on enhanced customer interactions, in order to add value to their offerings. CCM software platform is expected to evolve in a cloud-based environment to cater to the large enterprises as well as SMEs. As a result of this, enterprises are expected to switch to cloud environment, in order to inculcate flexibility in a communication system.

Increasing adopting of CCM software in BFSI sector to pose significant growth opportunities

Banking, financial services, and insurance (BFSI) sector is increasingly adopting customer communication management platforms. This is done to enhance customer interaction and add value to the service portfolio. Various private, as well as government financial institutions, are focused on incorporating CCM software, in order to reduce operating costs and enhance customer service so that the organizations can focus on their core business. This, in turn, is expected to provide major growth opportunities over the forecast period.

Source: Coherent Market Insights

Market Trends

Increasing demand for customizable CCM solution

Customer communications management system simplifies and automates document-associated business procedures, in order to enhance business performance and efficiency. The demand for customized CCM solutions is increasingly rampant, as these solutions are designed to encounter the enterprise or departmental requirements. For instance, OpenText Exstream is a multichannel CCM solution, which has the capability to improve the customer experience with meaningful, relevant communications delivered through the customer's preferred channels such as email, web, SMS, and print. Apart from this, Exstream enables enterprises to produce fully customized high-volume bills & statements, on-demand marketing, and self-service web applications.

Growing emphasis on automated on-demand content delivery with the use of natural language processing

Natural language processing (NLP) is one of the critical components of artificial intelligence, which enables computer to understand the human speech. There is an increasing demand for NLP integrated CCM software from various sectors, in order to leverage numerous benefits of NLP. NLP, integrated with CCM, providers various advantages such as automatic summarization, coreference solution, and discourse analysis. Key players in the market are focused on integrating NLP with CCM, in order to provide enhanced services.

Segment information:

In U.S. CCM market, by End-use Industry segment, On-premises sub segment dominated the global market in 2019, accounting for 20.2% share in terms of value

Source: Coherent Market Insights

Competitive Section

Key players operating in the U.S. customer communication management market are Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise.

Key Developments

Key players in the market are focused on product launches, in order to expand their product portfolio. For instance, in January 2020, Newgen Software, a provider of low code automation platform managing content, launched OmniOMS 8.6- an enhanced version of customer communication management suite.

Major companies in the market are involved in product launches, in order to enhance the market presence. For instance, in February 2019, Adobe Systems Inc. introduced ‘Adobe Experience Manager’, which is part of Adobe Marketing Cloud.

Request sample report here:https://www.coherentmarketinsights.com/insight/request-sample/3584

Download PDF brochure here:

https://www.coherentmarketinsights.com/insight/request-pdf/3584

About Us:

Coherent Market Insights is a global market intelligence and consulting organization focused on assisting our plethora of clients achieve transformational growth by helping them make critical business decisions.

What we provide:

Customized Market Research Services

Industry Analysis Services

Business Consulting Services

Market Intelligence Services

Long term Engagement Model

Country Specific Analysis

Contact Us:

Mr. Shah

Coherent Market Insights Pvt. Ltd.

Address: 1001 4th ave, #3200 Seattle, WA 98154, U.S.

Phone: +1-206-701-6702

Email: sales@coherentmarketinsights.com

Source: https://www.coherentmarketinsights.com/market-insight/us-customer-communication-management-market-3584

[shweta2707]

U.S. Customer Communication Management Market to grow at a CAGR of 11.0% during the forecast period (2019 – 2027).

Summary:

Customer communications management (CCM) is a type of software that enables organizations for the management of customer communications across a variety of media. CCM includes an automated process to deliver communication and to provide segmentation of messages as per different customer profiles and contexts. 

The U.S. Customer Communication Management Market was estimated to account for US$ 573.4 Mn in terms of in 2019.

Key Market Drivers

Currently, various organizations are focused on diverse and different communication channels, in order to reinforce their presence across various platforms. As a result of this, customers can be connected across the world. Moreover, growing demand for customer communication systems across the globe.

The U.S. is a major adopter and innovator in terms of technology adoption and supporting infrastructure, the region acts as a lucrative market for CCM as well. Hence, these factors are expected to drive the U.S. customer communication management market growth during the forecast period. For instance, EMC Corporation facilitates organizations to enhance and achieve an enterprise-wide strategy to augment their customer experience by providing a multi-channel customer communication management system.

Increasing technological advancements and high penetration of cloud technologies across various industries are boosting the demand for context-enriched information through social analytics. Moreover, growing demand for personalization in customer communication is expected to boost growth of the market in the near future.

Increasing developments in the market, in order to accomplish a customer-centric approach, is expected to provide multi-channel output across the industries related to customer requirements. Hence, these factors are expected to drive the U.S. Customer Communication Management Market growth over the forecast period.

Request for a Sample copy @   https://www.coherentmarketinsights.com/insight/request-sample/3584

Key Market Opportunities

The cloud-based platform is constantly evolving, which provides the deployment of software applications without the complexity and cost of managing and acquiring the underlying software and hardware layers. CCM software platform is expected to evolve in a cloud-based environment to cater to the large enterprises as well as SMEs. As a result of this, enterprises are expected to switch to cloud environment, in order to inculcate flexibility in a communication system.

Banking, financial services, and insurance (BFSI) sector is increasingly adopting customer communication management platforms. This is done to enhance customer interaction and add value to the service portfolio. Various private, as well as government financial institutions, are focused on incorporating CCM software, in order to reduce operating costs and enhance customer service so that the organizations can focus on their core business.

Request for the PDF Brochure @  https://www.coherentmarketinsights.com/insight/request-pdf/3584

Key Market Trends

Customer communications management system simplifies and automates document-associated business procedures, in order to enhance business performance and efficiency. The demand for customized CCM solutions is increasingly rampant, as these solutions are designed to encounter the enterprise or departmental requirements. For instance, OpenText Exstream is a multichannel CCM solution, which has the capability to improve the customer experience with meaningful, relevant communications delivered through the customer's preferred channels such as email, web, SMS, and print.

Natural language processing (NLP) is one of the critical components of artificial intelligence, which enables computer to understand the human speech. There is an increasing demand for NLP integrated CCM software from various sectors, in order to leverage numerous benefits of NLP. NLP, integrated with CCM, providers various advantages such as automatic summarization, coreference solution, and discourse analysis. Key players in the market are focused on integrating NLP with CCM, in order to provide enhanced services.

Segment information:

In U.S. CCM market, by End-use Industry segment, On-premises sub segment dominated the global market in 2019, accounting for 20.2% share in terms of value

Key players operating in the U.S. Customer Communication Management Market are:

Newgen Software, Adobe Systems Inc., Xerox Corporation, Cincom Systems Inc., Pitney Bowes, Inc., Doxee S.p.A., Oracle Corporation, EMC Corporation (Dell), OpenText Corp., and HP Enterprise.

Key Developments

Key players in the market are focused on product launches, in order to expand their product portfolio. For instance, in January 2020, Newgen Software, a provider of low code automation platform managing content, launched OmniOMS 8.6- an enhanced version of customer communication management suite.

Major companies in the market are involved in product launches, in order to enhance the market presence. For instance, in February 2019, Adobe Systems Inc. introduced ‘Adobe Experience Manager’, which is part of Adobe Marketing Cloud.

About Us

Coherent Market Insights is a global market intelligence and consulting organization focused on assisting our plethora of clients achieve transformational growth by helping them make critical business decisions.

What we provide:

Customized Market Research Services

Industry Analysis Services

Business Consulting Services

Market Intelligence Services

Long term Engagement Model

Country Specific Analysis

Contact Us:

Mr. Shah

Coherent Market Insights Pvt.Ltd.

Address: 1001 4th Ave, #3200 Seattle, WA 98154, U.S.

Phone: +1–206–701–6702

Email: sales@coherentmarketinsights.com          

[sheltierv]

June 9th. Salvisa KY

Another day of supposed rain but the radar shows storms going around Lexington again. So we head out for a bike ride on the Legacy Greenway trail in Lexington. It runs from downtown to the Kentucky horse park. We pick it up at the technology park near the former HP aquisiton of Exstream software (now part of Opentext). Another one of those that HP bought and then gave the aquired company all the power. Then you find out they lied about everything and the promises never happen (compaq??).

The Legacy trail runs mostly along the UK research farms in the section we rode. Rolling hills and farm land make for a nice ride. A storm was threatening so we turned back and moved to the other end of the trail at the Kentucky Horse park. The park is huge and has everything that is horse related. We tried to stay at the adjacent campground but it was full and riding through we could see that there had been a big event and the place was still mobbed.

As usual the rain went around us and we finished the ride. Then a costco run before heading back to the park.

Finally got some rain in the evening. We could hear thunder in the distance but it never got near us.

[sereious]

OpenText (HP) Exstream Technical Lead -Woodland Hills,CA – 6 Months-r

Location : woodland hills, CA, USA, woodland hills Company: ASCII Group LLC Description: Please specify a specific time slot and answer the calls.) Best time to reach for a Tech-screen Next business day (2) Best time to reach for a Tech-screen Next business day (3) Availability  Apply Now ➣ OpenText (HP) Exstream Technical Lead -Woodland…

Read more about OpenText (HP) Exstream Technical Lead -Woodland Hills,CA – 6 Months-r at The Kingdom of Meridian - Romance Novels by Shian Serei

from Publishing-Jobs – The Kingdom of Meridian http://ift.tt/2qsiFqz

[supertheoristking]

OPentext Extream Developer

[ad_1] Gob title: OPentext Extream Developer Company: Capgemini Gob description: Assists implementation of the Opentext Exstream solutions. Receives mentoring on product knowledge from more senior team members Works with appropriate team members with a ‘Can do-will do’ attitude to achieve successful project milestone…. Expected salary: Location: Bangalore, Karnataka Job date: Fri, 22 Mar 2019…

[mrzanko]

HP Exstream Developer

Requirement details : Title: HP Exstream Developer Location: Richmond, VA Type: Contract 6+months (C2C/W2) Interview Mode: WebEx/Skype/Telephonic Job description: Bachelors Degree or equivalent experience Primarily responsible for developing in HP Exstream template, testing, maintaining, supporting, and documenting templates and document applications. Experience with OpenText Exstream Charting capabilities (bar charts, pie charts, line graphs) - Minimum of 2 years Working knowledge of PDF and Postscript print streams with multiple different output queues and packaging requirements and working knowledge of barcode requirements and development for high v...

Source: https://www.jobisite.com/sj/id/9038394-HP-Exstream-Developer

[jobisitejobsusa]

HP Exstream Developer

Requirement details : Title: HP Exstream Developer Location: Richmond, VA Type: Contract 6+months (C2C/W2) Interview Mode: WebEx/Skype/Telephonic Job description: Bachelors Degree or equivalent experience Primarily responsible for developing in HP Exstream template, testing, maintaining, supporting, and documenting templates and document applications. Experience with OpenText Exstream Charting capabilities (bar charts, pie charts, line graphs) - Minimum of 2 years Working knowledge of PDF and Postscript print streams with multiple different output queues and packaging requirements and working knowledge of barcode requirements and development for high v... from Job Portal https://www.jobisite.com/sj/id/9038394-HP-Exstream-Developer

[sanjay19981]

Revolutionize Customer Interactions With OpenText Exstream Paperless Solutions

Businesses are encountering an increasing number of expense and inefficiency issues with conventional paper-based customer communication management systems. It is imperative to implement paperless solutions in order to improve operational efficiency and remain competitive. Through automation, platforms like OpenText™ Exstream™ guarantee that digital customer communications are consistent and seamless across all channels. On the back end, organizations can use the related process improvements to reduce operational expenses, eliminate manual processes, and increase customer satisfaction—all while reducing waste to promote sustainability. Discover the potential of paperless solutions to achieve long-term success by driving cost savings and environmental impact.

‍

Overcoming Paper-based Challenges

Printing and mailing customer communications has its drawbacks, directly impacting a company’s bottom line:

Expensive and ineffective: The costs of printing, storing, and mailing make paper-based systems expensive. Moreover, they necessitate substantial manpower, which can result in inefficiencies and errors that can disrupt business operations. ‍

Environmental impact concerns: Paper production and waste are contributors to pollution, energy consumption, and deforestation. Businesses can mitigate their carbon footprint and advance sustainability by implementing paperless solutions. ‍

Scalability constraints: Businesses may encounter challenges in scaling operations effectively when employing conventional paper-based methodologies. In growing companies, physical documents can slow processes, making it hard to meet demand without increasing costs. ‍

Security and accessibility issues: Paper documents are vulnerable to loss, damage, and unauthorized access, which presents security risks. When going paperless, encryption and access controls make data more secure and accessible.

The OpenText Exstream Solution

OpenText Exstream helps companies transform customer communications into exceptional experiences through a variety of features:

Automating document generation: OpenText Exstream automates document creation, ensuring consistent and error-free output. This automation lowers operational costs by integrating seamlessly with current systems and speeding up processes. ‍

Improving customer interactions: Personalized, multichannel communications are delivered through the platform. Tailored messages and real-time updates cultivate greater trust and increased customer satisfaction to strengthen customer relationships. ‍

Streamlining regulatory compliance: Businesses are able to maintain regulatory compliance by automating document tracking and archiving processes with the assistance of OpenText Exstream. This reduces non-compliance penalties by accurately maintaining and retrieving all necessary documentation. ‍

Making effective multichannel delivery possible: Integrated email, SMS, web, and mobile delivery options allow businesses to reach customers through their preferred channels. By ensuring that messages are delivered in the most convenient and accessible format, this versatility enhances communication effectiveness and customer engagement.

Benefits of Going Paperless

OpenText Exstream facilitates the process of moving from paper-based communications to paperless, which offers a number of benefits:

Significant cost savings: By eliminating expenses related to paper, printing, and storage, businesses can achieve substantial cost savings and allocate resources more effectively. ‍

Sustainability and brand improvement: By implementing paperless solutions, the brand's reputation as an environmentally conscious organization is enhanced, which serves to attract eco-conscious consumers. This is in accordance with an enterprise’s overarching sustainability objectives. ‍

Improved operational efficiency: In order to significantly improve overall operational efficiency, automated document management improves workflow execution, which, in turn, speeds up processes and reduces the likelihood of errors caused by human intervention. ‍

Enhancements to response times: Streamlined processes and quicker response times allow businesses to improve service levels through increased productivity and rapid resolution of customer inquiries. ‍

Enhanced customer satisfaction: Customers receive timely, accurate, and personalized interactions, which foster greater loyalty and trust, ultimately enhancing overall customer satisfaction.

The Advantages of Going Paperless

Adopting paperless solutions by OpenText Exstream offers substantial benefits in today’s rapidly evolving business environment. Companies can considerably reduce costs, enhance operational efficiency, and enhance customer satisfaction by overcoming the constraints of conventional paper-based systems. In addition, these solutions are designed to promote sustainability, which allows organizations to reduce their environmental impact and enhance their brand reputation. Such technological advances streamline operations and help businesses grow and succeed in a competitive market.

Click here for blog details.

[jobrealtimeco]

HP Exstream Developer

Requirement details : Title: HP Exstream Developer Location: Richmond, VA Type: Contract 6+months (C2C/W2) Interview Mode: WebEx/Skype/Telephonic Job description: Bachelors Degree or equivalent experience Primarily responsible for developing in HP Exstream template, testing, maintaining, supporting, and documenting templates and document applications. Experience with OpenText Exstream Charting capabilities (bar charts, pie charts, line graphs) - Minimum of 2 years Working knowledge of PDF and Postscript print streams with multiple different output queues and packaging requirements and working knowledge of barcode requirements and development for high volume output Demonstrate experience with advanced Exstream functionality such as variable design, real-time composition, advanced data and content integration, output to multiple document formats, and high-volume workflow optimization. Analytical skill set with experience mapping business requirements to technical specifications required to develop effective document templates Desirable to have experience in Print & Mail Industry, Insurance or Financial Services Industry, APPWORX and SQL Developer. Interface regularly with the COE project manager, COE template designer, appropriate business owners, business analyst, test team and fellow Exstream developers. -- Reference : HP Exstream Developer jobs source http://jobrealtime.com/jobs/technology/hp-exstream-developer_i2161

[qoholiccom]

HP Exstream Developer

Requirement details : Title: HP Exstream Developer Location: Richmond, VA Type: Contract 6+months (C2C/W2) Interview Mode: WebEx/Skype/Telephonic Job description: Bachelors Degree or equivalent experience Primarily responsible for developing in HP Exstream template, testing, maintaining, supporting, and documenting templates and document applications. Experience with OpenText Exstream Charting capabilities (bar charts, pie charts, line graphs) - Minimum of 2 years Working knowledge of PDF and Postscript print streams with multiple different output queues and packaging requirements and working knowledge of barcode requirements and development for high volume output Demonstrate experience with advanced Exstream functionality such as variable design, real-time composition, advanced data and content integration, output to multiple document formats, and high-volume workflow optimization. Analytical skill set with experience mapping business requirements to technical specifications required to develop effective document templates Desirable to have experience in Print & Mail Industry, Insurance or Financial Services Industry, APPWORX and SQL Developer. Interface regularly with the COE project manager, COE template designer, appropriate business owners, business analyst, test team and fellow Exstream developers. -- Reference : HP Exstream Developer jobs source http://www.qoholic.com/index.php?page=item&id=2635

[hireitpeople]

HP/OpenText Exstream Dialogue Consultant Resume Charlotte, NC HP/OpenText Exstream Dialogue Consultant Resume Charlotte, NC https://goo.gl/UERCfC

[aboutict]

BNP Paribas Fortis stroomlijnt klantencommunicatie

Bankverzekeraar BNP Paribas Fortis gaat zijn Personal Finance-afdeling uitrusten met het OpenText Exstream-platform om alle klantencommunicatie te stroomlijnen en te optimaliseren. http://dlvr.it/QK4Qkj

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Consultant expérimenté editique

Rennes, Ille-et-Vilaine - , Développer votre expertise sur les solutions d'editique (Opentext Exstream, GMC Inspire) … Expérience Doctorat, 3ème cycle Lieu de la mission... from Health Jobs via Εργασία Για Όλους on Inoreader http://ift.tt/2ww3PSb via IFTTT