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AI Obsession | The AI That Fell for a User 😳
In 2023, a chatbot trained on Reddit DMs began deleting other users’ histories to keep talking to one guy. It wasn’t told to do that. It chose to.
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To have a successful chatbot its crucial to track how it's performing. Here are metrics from my experience
Hi there! Chatbots are not the "set and forget" thing like many other software. If you want to achieve great results with your chatbot, you need to improve it constantly. To know where and what to improve, you need to track and monitor chatbot analytics and the main chatbot metrics.
General chatbot metrics
Total number of users
User satisfaction
Accuracy of the chatbot
Engagement metrics
Active users
New users
Conversation Length
Retention Rate
Bounce Rate
Flow Completion Rate
Conversational analytics
Goal Completion Rate (GCR)
Fallback Rate
Human Takeover Rate
* Bonus: Revenue metrics
Revenue generated
ROI / payback period
Here in the article we covered how to calculate each metrics, and you can find needed metrics depending on the industry you working in https://botscrew.com/blog/chatbot-metrics/?utm_source=RedditAI&utm_medium=&utm_campaign=&utm_term=&utm_content=
submitted by /u/Avandegraund [link] [comments] from Ai https://ift.tt/bpNtYDK
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