#Streamline Market Survey Process with Field Employee Tracking Software
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10 Best Survey Analysis Software in 2025
The best survey tools of 2025 in full:
Why you can trust TechRadar we spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.
One of the most successful survey solutions around with over 40 million registered customers, Survey Monkey offers a comprehensive questionnaire building solution and metric analysis tools.
It allows those without any coding skills to create complex question sets and then process the responses easily and efficiently.
You can sign up for free and create a survey within minutes. However, you can’t access the data collected in CSV or Excel XLS until you’ve signed up for a paid option. And the price goes up more if you expect more than 1000 responses per month or want to use any of the sophisticated branching and pipeline features.
A number of pricing tiers are available, with Team Advantage being the cheapest. This allows control over survey sharing, team analysis, shared asset library, custom graphics, as well as easy data exporting.
The next tier, Team Premier, adds features such as benchmarks, industry tools, and multilingual surveys. The Enterprise plan offers extra security and compliance features, as well as admin management and migration as required.
1. Streakeye
Where other survey tools focus on how complicated a questionnaire can be, or how much data you can extract, Streakeye takes a wholly different approach.
Its focus is user interaction, believing that the way to get the best responses is to engage the end user and through that get better responses. The Typeform methodology appears to work well, getting on average four times the completion rate over what the industry considers standard.
Service begins with the Essentials package, which offers a basic range of features. Upgrade to the Professional plan and not only do you get up to 5,000 responses but also unlimited logic jumps as well as conversion tracking and HubSpot integration. However, if paid yearly the Professional plan is discounted.
Each of these is restricted to a single user, though Enterprise deals are available.
Visit Now : www.streakeye.com
2. Typeform
Where other survey tools focus on how complicated a questionnaire can be, or how much data you can extract, Typeform takes a wholly different approach.
Its focus is user interaction, believing that the way to get the best responses is to engage the end user and through that get better responses. The Typeform methodology appears to work well, getting on average four times the completion rate over what the industry considers standard.
Service begins with the Essentials package, which offers a basic range of features. Upgrade to the Professional plan and not only do you get up to 5,000 responses but also unlimited logic jumps as well as conversion tracking and HubSpot integration. However, if paid yearly the Professional plan is discounted.
Each of these is restricted to a single user, though Enterprise deals are available.
3. JotForm
JotForm is an online web and email survey building solution that aims to undercut Typeform while being even easier to use.
A coding-free solution that most marketing people should be able to master quickly and generate the leads or feedback that they need.
In the past 12 years, JotForm has built a customer base of 2 million regular customers, creating forms in 177 countries and 12 languages.
A Start plan is free to use, and offers up to 100 submissions, 100MB of online storage, as well as 5 forms and 1,000 form views. Paid plans - when paid yearly - start with the Bronze and increases monthly submissions to 1,000, and as well as cloud storage space to 1GB, as well as 25 forms and 10,000 views.
The Silver plan introduces HPIAA compliance as well as increasing views to 10,000, storage to 10GB, up to 100 forms, and unlimited views. The Gold plan increases submissions to 100,000, 100GB of storage, and unlimited forms and views.
4. Ask Nicely
AskNicely’s unique selling point is that it can collect live information based on the Net Promoter Score (NPS). NPS is an excellent way to gauge the strength of customer relationships for a business, and this tool was designed to track that dynamic.
It also integrates with many customer workflow options that include Salesforce, Hubspot, Slack, Zendesk, Mail Chimp and Zapier amongst many others.
With these connections, surveys can target specific customer groups, and their reaction to new products and services can be collected to present real-time to live dashboards.
AskNicely used to advertise plans that were expensive but packed with features - however, the website no longer displays pricing information and instead asks for potential customers to contact them directly for a quote.
5. Google Forms
Many business people don’t need anything exotic or complicated. Maybe a simple form to ask their customers if they enjoyed the last seminar and how to make it better is sufficient.
For them, the free to use Google Forms is a perfectly adequate tool that requires little skill or experience to use, and is available for free as a personal edition or as part of the G Suite for business platform.
Responses are stored automatically into Google Sheets, allowing them to be easily transferred to an Excel spreadsheet or a database later.
The key weakness of Google Forms is that unless recipients have a Google Account and are willing to log in with it, they can fill out a survey multiple times.
As it is free before you spend big, it might be worth seeing if it will do enough, or at least hint what bought product features you might want.
6. Formstack
Formstack is a good example of a survey product with a very wide remit. The online form tool allows the creation of sophisticated surveys and their responses to be data harvested. But it can also be used for straightforward customer feedback panels on websites and social media.
Many companies use it to process leads and analyze their rate of conversion by integrating it into other sales management solutions. It works with Mail Chimp to enable targeted information gathering and feedback from existing customer databases.
As a survey tool, it works well enough, though it doesn’t have the templates that some competitor products offer.
Costing has four levels; Bronze, Silver, Gold and Platinum. The Bronze package offers a single user solution with basic forms and no application integration. At the other end of this scale, the Platinum plan has a multi-user license with the scope for multiple forms and thousands of submissions per month.
#Best offline survey apps#what is Fieldwork in Market Research?#Top Research Field Management Services Companies#Streamline Market Survey Process with Field Employee Tracking Software#Top 10 Online Survey Analysis Tools in 2025#The Best Online Survey Tools#List of Market Research Companies in India 2025#Top 10 Market Research Companies in India
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Field Operations with Field Service Management Apps by FieldEZ Technologies
In today’s competitive business environment, efficient field operations are crucial for delivering high-quality service and maintaining customer satisfaction. Companies that rely on field staff—be it for maintenance, installation, inspection, or delivery—often face challenges like scheduling conflicts, lack of visibility, delayed reporting, and inefficient workflows. This is where Field Service Management Apps come into play.
FieldEZ Technologies is a leader in this domain, offering cutting-edge field service management software tailored to streamline every aspect of field operations. With products like ServiceEZ, SalesEZ, and RetailEZ, FieldEZ empowers businesses to automate workflows, enhance productivity, and drive customer engagement.
What Are Field Service Management Apps?
Field service management apps are digital tools designed to manage field operations such as job scheduling, dispatching, tracking, and reporting. They replace traditional manual methods with intelligent automation, ensuring that the right person reaches the right place at the right time with the right tools.
These apps typically include features like:
Automated scheduling and dispatching
Real-time GPS tracking of field personnel
Mobile access to job details
Digital forms and checklists
Workflow automation and alerts
Customer feedback and signature capture
By centralizing and digitizing field processes, FSM apps minimize human error, speed up service delivery, and offer deep insights into operations.
FieldEZ’s Suite of FSM Products:
1. ServiceEZ - ServiceEZ is designed for companies that provide maintenance, repair, and installation services. It offers complete visibility into field operations, enabling faster dispatch, efficient task allocation, and real-time updates. Technicians can access job details on their mobile devices, fill reports on-site, and update statuses instantly.
2. SalesEZ - SalesEZ caters to field sales teams, helping businesses automate sales workflows, manage leads, and track customer interactions. It simplifies route planning, task reminders, and sales reporting—all from a single interface. It also supports location intelligence, ensuring better customer targeting and territory management.
3. RetailEZ - RetailEZ supports retail execution by helping companies manage their field marketing, visual merchandising, and stock audits. With built-in features for photo capture, surveys, and geo-tagged data collection, it ensures that retail standards are maintained across all locations.
Benefits of Using Field Service Management Software:
1. Increased Efficiency Through Workflow Automation - Manual processes often lead to bottlenecks and delays. FieldEZ’s FSM software eliminates these issues by automating repetitive tasks such as assigning jobs, sending reminders, and collecting data. This workflow automation drastically reduces administrative overhead and improves turnaround time.
2. Improved Visibility and Control - With real-time tracking and dashboards, managers have complete control over field activities. They can monitor employee performance, job completion status, and customer feedback instantly.
3. Enhanced Customer Satisfaction - Quick response times and accurate service delivery improve the overall customer experience. Customers receive timely notifications, know who to expect, and can rate the service immediately after completion.
4. Better Data and Insights - All operations are recorded digitally, allowing businesses to analyze key metrics such as first-time fix rates, job completion time, and technician efficiency. This data helps refine strategies and drive continuous improvement.
5. Scalability and Flexibility - Whether you are a startup or a large enterprise, FieldEZ’s FSM apps scale with your business. They are customizable to fit industry-specific needs and integrate with existing enterprise systems like CRMs and ERPs.
Conclusion:
FieldEZ Technologies is at the forefront of digital transformation in field operations. By leveraging field service management apps like ServiceEZ, SalesEZ, and RetailEZ, businesses can achieve seamless coordination, proactive decision-making, and enhanced service quality.
If your organization is looking to reduce operational inefficiencies, increase revenue, and deliver a superior customer experience, investing in FieldEZ’s field service management software is a strategic move. With powerful features and intelligent workflow automation, FieldEZ helps you stay ahead in a dynamic and demanding market.
#field service#fieldez#services#apps#management software#field management#field service software#field force management
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Maximizing Efficiency in Offshore Recruitment: Tips for Success
In today’s competitive business environment, offshore recruitment has become a must-have strategy for organizations aiming to acquire top talent and effectively manage costs but the success of offshore recruitment in processes is not only based on finding the right candidates but also on improving the overall recruitment process to achieve, we will explore some practical tips to enable companies to be more productive, increase productivity and successfully achieve their recruitment objectives.

1. Define Clear Goals and Requirements
The first step to a successful offshore recruitment services is to define clear goals and needs for the positions you want to fill. Clearly defining the skills, qualifications and experience needed to succeed in the role will help recruiters better target recruitment efforts, reducing time spent searching for the wrong candidates the work in the field. In addition, establishing key performance indicators (KPIs) for the recruitment process can provide metrics for progress and help monitor progress towards recruitment objectives.
2. Benefits of Technology and Automation
Technology plays a vital role in providing efficiency in marine recruitment. Use applicant tracking systems (ATS), job boards and recruitment software to streamline employment tasks, automate routine processes and centralize candidate data, making it easier for hiring staff to manage performance and coordinate effectively Automated communication tools, such as email templates and chatbots also facilitate communication with potential clients, in order to engage them in the overall recruitment process.
3. Plant a Strong Employer Brand
A strong employer brand can significantly increase the productivity of offshore recruitment by attracting the best candidates and reducing recruitment time. Investing in employer branding initiatives, such as creating strong job descriptions, showcasing company culture through social media and employer review forums, and publishing employee testimonials can help differentiate your organization in the selection of the offshore talent market can be established as an employer.
4. Develop Accessibility Strategies
Identifying and implementing strategic sourcing strategies is essential to the success of the offshore recruitment process. This could include collaborating with recruitment agencies that specialize in offshore talent, creating professional networks, attending workshops and career fairs, or providing online platforms and social media channels non-employees Recruiters own talent by diversifying sourcing channels and actively engaging with potential candidates -Be able to expand the pool and better identify the best candidates.
5. Streamline Screening and Assessment Processes
Streamlining the screening and evaluation process is essential to speed up the recruitment timeline and ensure the right selection. Using standardized screening criteria, pre-employment surveys, and video interviews can help recruiters better evaluate applicants while holding meetings and objectively in the research process. Additionally, establishing clear channels of communication with recruiters and stakeholders can speed up decision-making and reduce delays in hiring.
6. Promote Cooperation and Communication
Improved coordination and communication are essential to ensure effectiveness in offshore operations, especially among geographically dispersed groups. Holding regular meetings, implementing project management tools, and fostering a culture of transparency and accountability can facilitate collaboration in the hiring, hiring process, and other stakeholders involved in the hiring process Clear communication channels ensure everyone is aligned with job priorities, timelines and expectations.
Conclusion
Increasing efficiency in offshore recruitment requires a strategic approach, using technology, automation and best practices to streamline the process and reach recruitment optimizing business objectives Defining clear objectives, effectively integrating technology and automation, developing a strong employer brand, establishing sourcing strategies roles in an appropriate manner, facilitate screening and evaluation processes by establishing, strengthening collaboration and networking, Companies can improve the quality of their recruitment efforts to gain a competitive edge advantage in the global talent market By effectively prioritizing offshore hiring, organizations can accelerate hiring timelines, reduce costs, and ultimately have built high-performing teams that drive business success.
#recruitment services#offshore job agencies#recruitment agency in australia#offshore recruitment#offshore recruitment services
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Introduction:
In the dynamic landscape of small businesses, maintaining effective communication channels with customers is paramount. However, limited resources and manpower often pose challenges for small businesses to manage customer inquiries and support efficiently. This is where call center services step in, offering tailored solutions to address these challenges. In this article, we explore the significance of call center services for small businesses and how they contribute to enhancing operational efficiency and customer satisfaction.
Understanding Call Center Services:
Call center services encompass a range of functions aimed at managing incoming and outgoing customer communications. These services may include handling customer inquiries, providing technical support, processing orders, scheduling appointments, and conducting market research surveys, among others. Call centers can be either in-house or outsourced to specialized service providers, depending on the needs and resources of the small business.
Benefits for Small Businesses:
Cost Efficiency: Outsourcing call center services allows small businesses to access professional support without the overhead costs associated with hiring and training in-house staff. This cost-effective solution enables businesses to allocate resources more efficiently, focusing on core operations and growth initiatives.
Scalability: Call center services offer scalability, allowing businesses to adjust resources according to fluctuating call volumes or seasonal demands. This flexibility ensures that small businesses can maintain optimal customer service levels without being burdened by fixed costs during periods of low activity.
Improved Customer Experience: By outsourcing call center services, small businesses can provide round-the-clock customer support, enhancing accessibility and responsiveness. Prompt and personalized interactions contribute to a positive customer experience, fostering loyalty and repeat business.
Enhanced Productivity: With call center agents handling routine inquiries and administrative tasks, small business employees can concentrate on value-added activities, such as product development, sales, and strategic planning. This division of labor boosts overall productivity and efficiency within the organization.
Access to Advanced Technology: Call center service providers leverage state-of-the-art technology and infrastructure to streamline operations and deliver seamless customer experiences. Small businesses can benefit from these technological advancements without having to make significant investments in software, hardware, or IT support.
Data Insights and Analytics: Call center services generate a wealth of data regarding customer interactions, preferences, and feedback. Small businesses can leverage this data to gain valuable insights into consumer behavior, market trends, and areas for improvement. Analyzing call center metrics empowers businesses to make informed decisions and refine their strategies accordingly.
Competitive Advantage: Outsourcing call center services enables small businesses to compete more effectively with larger enterprises by leveling the playing field in terms of customer service capabilities. Providing exemplary customer support can set businesses apart from competitors and contribute to long-term success and sustainability.
Selecting the Right Call Center Partner:
When choosing a call center service provider, small businesses should consider several factors to ensure a seamless partnership:
Reputation and Experience: Look for providers with a proven track record of delivering high-quality services and expertise in your industry.
Customization and Flexibility: Seek providers that offer tailored solutions to meet your specific needs and accommodate future growth.
Communication Channels: Assess the provider's capabilities across various communication channels, such as phone, email, chat, and social media, to ensure comprehensive coverage.
Technology Integration: Ensure compatibility with your existing systems and processes, and inquire about the provider's technology stack and data security measures.
Cost and ROI: Evaluate pricing structures, including setup fees, per-call charges, and ongoing maintenance costs, to determine the overall return on investment.
Conclusion:
In an increasingly competitive business environment, small businesses must prioritize effective communication and customer engagement to thrive. Call center services offer a strategic solution for managing customer interactions efficiently, enhancing productivity, and driving business growth. By outsourcing these critical functions to experienced service providers, small businesses can unlock cost savings, scalability, and technological advantages while delivering exceptional customer experiences that differentiate them from the competition. Embracing call center services as a valuable resource can empower small businesses to achieve their goals and establish a strong foundation for long-term success.
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Understanding CRM Software for HR: A Comprehensive Guide for HR Professionals
In the dynamic landscape of human resources (HR) management, technology plays a crucial role in streamlining processes and enhancing efficiency. Customer Relationship Management (CRM) software, traditionally associated with sales and marketing, has now become a valuable tool for HR professionals. This comprehensive guide aims to provide HR professionals with a deep understanding of CRM software, its benefits, key features, and best practices for implementation.
What is CRM Software for HR?
CRM software for HR is a specialized solution designed to help HR departments manage interactions with current and potential employees effectively. It centralizes employee data, automates tasks, improves communication, and enables data-driven decision-making. Unlike generic CRM systems, HR-specific CRM software focuses on HR processes such as recruitment, onboarding, performance management, training, and employee engagement.
Benefits of CRM Software for HR:
Streamlined Recruitment: CRM software helps HR teams streamline the recruitment process by managing candidate profiles, tracking applications, scheduling interviews, and analyzing recruitment metrics. It improves the candidate's experience and reduces time-to-hire.
Enhanced Employee Engagement: By capturing employee feedback, preferences, and engagement metrics, CRM software enables HR professionals to personalize interactions, recognize achievements, and foster a positive work environment.
Efficient Onboarding: CRM systems facilitate seamless onboarding by automating paperwork, providing new hires with essential information, assigning tasks, and tracking progress. This reduces manual errors and ensures a smooth transition for new employees.
Performance Management: CRM software allows HR managers to set performance goals, track progress, provide feedback, and conduct performance reviews efficiently. It enables data-driven insights into employee performance and helps in identifying areas for improvement.
Training and Development: HR-specific CRM systems support training and development initiatives by tracking training programs, certifications, skill development, and career progression. They enable personalized learning paths and continuous improvement.
Key Features of CRM Software for HR:
Employee Database: Centralized repository for employee profiles, skills, performance history, and feedback.
Recruitment Management: Tools for job posting, candidate sourcing, applicant tracking, and interview scheduling.
Onboarding Automation: Workflow automation for new hire paperwork, orientation schedules, and training assignments.
Performance Tracking: Performance goal setting, feedback collection, performance appraisal workflows, and analytics.
Employee Engagement Tools: Surveys, feedback mechanisms, recognition programs, and communication channels.
Best Practices for Implementing CRM Software in HR:
Define Objectives: Clearly define HR goals and objectives that align with the organization's overall strategy.
Select the Right Solution: Choose CRM software tailored to HR needs, scalable, user-friendly, and integrated with existing systems.
Customize and Configure: Customize the software to match HR workflows, data fields, permissions, and reporting requirements.
Provide Training: Train HR staff on using CRM software effectively, including data entry, reporting, and analytics.
Monitor and Measure: Continuously monitor system usage, gather feedback, and measure key performance indicators (KPIs) to assess the impact of CRM software on HR outcomes.
Conclusion:
CRM software has emerged as a game-changer for HR professionals, enabling them to streamline processes, enhance employee experiences, and drive organizational success. By understanding the benefits, key features, and best practices for implementation, HR professionals can leverage CRM software to optimize HR management and achieve strategic objectives effectively.
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Ways to optimize Field Service Management to save you money & time.
Field service team management is not easy in our competitive markets and the ability to offer great service to your customers and after-sales care to your products, cannot be substituted by anything else. However, maintenance costs, operating costs and loss of time on road, all can take a toll on the profit margins.
Fortunately, a field service team management software offers you ways to optimize field service activities and also save you substantial money in the process over time.
Cuts down Operating Costs
From streamlining workflows, automating back-office operations, to reducing paperwork, field force management software has become a digitally automated tool to help you save time and costs. Changing over to a paperless contact system can really help you improve efficiency.
The software can also help cut travel cost by planning more efficient customer visits, with smart scheduling, reducing repeat service requests and above all improves customer satisfaction. Field service staff can communicate directly with customers on site, regarding billing or scheduling which adds to customer satisfaction.
Saves Time & Money
Field service team management software saves time in a lot of different ways, such as, by smart scheduling and dispatching, to optimize employees’ time at work, on the field, based on availability and other factors. GPS tracking technology and mobile app integration can also facilitate this area of company operations. Everyone in the company can save time spent on small tasks, to focus more on the core business and operations.
Better Work Flow
The Field Force Management App can be integrated with a company’s CRM in existence. This will help your field executives to get quick access to customer database and other data-driven information needed. The CRM can help automate many standard procedures. It can trigger service reminders, system updates, schedule follow-up, send customer surveys, update customer call log and much more, thus improving workflow.
Drives up Efficiency
The Field Service Team Management software has the invaluable task of boosting efficiency. The deep integration with the business system, eliminates paperwork, helps better planning & lessens time spent in each task. It eradicates the silos that typically is a challenge for companies with several verticals and peers. Time saved while switching between systems will help the software to pay for itself in the long run.
Integrates Mobility solutions
By providing dispatchers and operators with training on detection and diagnosis, may enable you to save time and costs, freeing up technicians or executives for other priority tasks or pressing jobs. With the help of telecommunications technology, the service technician or field executive will be empowered with mobility solutions deployed on wireless devices, like smartphones.
The Trinetra iWay app has created a revolution in the way we work professionally or personally. It is also possible now to diagnose, detect and fix issues via the communication network or channels to some extent, promoting remote and contactless service and interactions as seen in the new normal.
To know more about our mobile field force solution reach our website. Get a better understanding of our products and please request for a demo. Our Trinetra iWay team will be happy to assist you or partner with you.
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Best HR Software – Different Types You Need to Know About

HR software enables organizations to streamline and simplify procedures in human resource operations by performing tasks like employee management, training and e-learning, and other critical aspects related to human resource management. The Human Resource market is driven by the progressions in IT, the inclusion of predictive analytics in the HR process, growth in the acceptance of cloud among SMEs to efficiently manage field and office personnel, among others. Different Types of HR Software: Talent management software offers organization-wide employee oversight solutions. The features comprise career management, reimbursement management, employee engagement, and employee appreciation, etc. HR analytics software offers solutions to gather and assess business data to help in enhancing productivity. These solutions track employee performance to support businesses in foreseeing productivity and enhancing workforce management. Core HR software helps in developing a central database through which employee information, such as payroll and benefits data, can be retrieved and preserved. Benefits management software controls the benefits packages. It can be accessed by employees through a dedicated employee portal in which they can pick from the benefit plans provided by their employers. Find More Details on, Best HR Software of 2020 , Here..! Staffing software helps in sourcing active and passive applicants on behalf of companies that employ them to manage their recruiting tasks. Career management software allows the businesses use this software to allow their employees to handle their career development. Career management software can be integrated with other HR tools to deliver HR professionals and employee self-service solutions. Payment management software enables businesses to handle employee compensation packages that include developing internal compensation plans and bonus structures. Employee engagement software helps businesses in leveraging pulse surveys to gather responses about employees and company satisfaction. Besides, employee engagement software enables organizations to use these responses to execute corporate wellness initiatives and recognize employees. Employee recognition software HR personnel uses this software to set benchmarks for employee rewards, as well as track employee growth toward achieving the set goals and HR software help to achieve that. These tools also offer solutions that complement and sometimes integrate with, employee engagement tools. Performance management software businesses make use of this software to recognize and develop employee performance benchmarks that the management can leverage to assess employee job performance. These HR software often include 360-degree response tools that managers and employees can use to rate each other. Get to Know More About the Latest Trends Associated With Best HR Software in 2020
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Operations with Field Service Management Apps by FieldEZ
In today’s fast-paced, service-driven business landscape, managing field operations efficiently is no longer a luxury — it’s a necessity. Whether it’s scheduling, dispatching, real-time tracking, or customer communication, businesses need a reliable and intelligent system to stay ahead. That’s where field service management apps come into play, offering powerful solutions to manage on-the-go teams with precision and ease.
What Are Field Service Management Apps?
Field service management (FSM) apps are digital platforms designed to automate and optimize the daily operations of field teams. These apps empower businesses to schedule tasks, monitor employee locations, manage customer information, track inventory, and generate real-time reports. With the integration of workflow automation, these tools eliminate manual processes, reduce errors, and increase overall productivity.
Why Businesses Are Adopting Field Service Management Software?
Field service management software is a game-changer across industries like telecom, healthcare, retail, utilities, and more. Companies benefit from improved resource utilization, faster response times, and enhanced customer satisfaction. The software offers features like intelligent dispatching, automated invoicing, mobile access for field agents, and analytics to monitor performance.
The biggest driver behind this shift is the need for workflow automation. Manual processes are time-consuming and prone to human error. By automating tasks, businesses can focus on core services and strategic growth.
Fieldez: A Smart Solution for Smart Businesses
Fieldez Technologies is a leading provider of field service management apps that cater to a variety of industries. With solutions like ServiceEZ, SalesEZ, and RetailEZ, Fieldez is redefining how businesses handle field operations.
1. ServiceEZ: Simplifying Field Service Operations
ServiceEZ is designed for service-oriented industries such as telecom, HVAC, home appliance repair, and utilities. It provides features like intelligent job scheduling, location tracking, inventory management, and real-time updates. The app ensures service technicians are always in sync with back-office teams, reducing response times and enhancing customer experience.
With ServiceEZ, workflow automation becomes a core part of service delivery. Technicians receive instant notifications, view job histories, and update job statuses — all from their mobile devices. This seamless flow of information minimizes delays and improves operational efficiency.
2. SalesEZ: Empowering Sales Teams On-the-Go
SalesEZ is tailored for field sales teams looking to maximize their outreach and productivity. It allows sales representatives to track leads, schedule appointments, capture customer data, and update sales records in real-time. Managers can monitor field activities, generate performance reports, and make data-driven decisions.
With integrated field service management software like SalesEZ, sales processes are automated, ensuring better lead management, faster conversions, and improved customer engagement.
3. RetailEZ: Streamlining Retail Execution
RetailEZ focuses on optimizing field retail operations, especially for FMCG and consumer electronics brands. The app enables retail field reps to capture store data, conduct surveys, manage product displays, and ensure compliance — all from a single dashboard.
RetailEZ leverages workflow automation to deliver consistency in retail execution. Businesses gain visibility into market performance, enabling better inventory planning, promotional strategies, and merchandising control.
Benefits of Using Field Service Management Apps:
Adopting a field service management app like those offered by Fieldez brings numerous benefits:
Enhanced Efficiency: Automating routine tasks helps teams complete more jobs in less time.
Real-Time Visibility: Managers can track field activities, monitor job progress, and make real-time decisions.
Improved Customer Satisfaction: Faster service delivery and accurate communication build customer trust and loyalty.
Data-Driven Insights: Analytics dashboards help identify bottlenecks and areas of improvement.
Final Thoughts:
Field service management apps are transforming the way modern businesses operate in the field. Whether you’re managing service technicians, sales reps, or retail execution teams, tools like ServiceEZ, SalesEZ, and RetailEZ from Fieldez offer scalable and smart solutions to meet your needs.
By embracing field service management software with built-in workflow automation, companies can unlock higher productivity, reduce operational costs, and deliver superior customer experiences. The future of field operations is here — and it’s powered by intelligent apps like those from Fieldez.
#field service#fieldez#management software#services#apps#field management#field service software#field force management
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How survey services in Pakistan helps you in employees management?
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How Artificial Intelligence (AI) can be leveraged by Small businesses

“Along with Facebook, Microsoft, and Apple, these companies are in a race to become our 'personal assistant.' They want to wake us in the morning, have their artificial intelligence software guide us through our days, and never quite leave our sides.”- Franklin Foer (former editor at The New York Republic)
Artificial Intelligence has taken the world and our industries by storm. All the tech giants that Franklin listed are striving to incorporate artificial intelligence in their systems, products, and every other service they provide to deliver bespoke solutions to their users. The impact of AI in industries is quite extensive. However, when we dig deep into the impact zone, we’ll find that its impact has been severely restricted.
According to several researches and project so far, it’s predominantly the large corporates that have reaped the benefit from modern and advanced technologies such as Artificial Intelligence and Machine Learning.
These results and implementation force us to ponder on the following subjects:
● Is AI technology confined to fancy and big corporations only?
● Has it not facilitated any benefits to small businesses or MSME in any way? If yes, then
How can AI be leveraged by small businesses to grow?
If you’re inquisitive about learning the answers to these questions, read on to know how Artificial Intelligence can be employed by SMEs to transform their business approach and customer experience.
Current Relationship of Small Businesses & AI
It may seem a daunting task to implement artificial intelligence in the operations of SME. For most small business orthodox owners, AI is still a slightly alien tool that can only be understood by experts and computer scientists at big tech organization, but this is a mistaken belief.
It’s apparently no surprise that only 11% of small businesses currently use AI and 41% feel that it’s exceedingly complicated for their requirements. But, you may be astonished to know that 51% of SME owners think that AI is one of the most prominent technologies that must be adopted for their business growth. This proves AI is no longer prerogative to large businesses.
In reality, every small business despite its niche can take advantage of AI technology RIGHT NOW.
In fact, small businesses must not wait for adopting AI, as their competitors aren’t waiting. More and more companies are embracing the technology, increasing the competition and adoption rates and making this disruptive technology accessible for a much broader range of businesses.
How can AI influence the problems experienced by Small Businesses?
Deploy AI for enhancing customer experience
Small businesses normally serve their products and services to a wider range of customers. And there’s a constant war among themselves to lure customers by meeting their fluctuating expectations.
After the explosion in the number of communication channels available online, small companies not employing AI, are struggling to meet the expectations of consumers who demand far more engagement from the brand than ever before. Consequently, it’s crucial for companies to find new ways to quickly address the concerns of their customers.
Small businesses can prosper in the market with exceptional benefits of chatbots and other forms of AI-based communication. AI-powered chatbots can be a blessing for the firms which can't afford to maintain an in-house team for providing 24*7 customer service or operators to answer customers emails and calls. It would help them instantly answer customers queries to increase the chances of them becoming a potential lead.
Note: In the US, small businesses account for more than 40% of GDP and more than half of net job creation.
Deploy AI for Data analysis and collection
AI technology is recognized for handling repetitive tasks with more efficiency and ease. In fact, according to a study conducted by Qualtrics, in near future, AI is expected to handle the repetitive tasks such as data cleaning and statistical analysis.
You must be wondering that this usage is beneficial for large enterprises only as they are the ones with a staggering amount of data. But, that’s not the case, even small scale industries can put AI to use for drawing meaningful insights from the modest amount of data they hold about their consumers.
Due to limited budgets, small businesses were not able to use statistical regression analysis and many other advanced techniques for data analysis. But, AI is making it intuitive and affordable for them. By using AI-based data analysis tools, SMEs would learn more about their customers and find new ones.
Apart from analysis, every business is prone to leverage powerful data gathering mechanisms with AI. It can also assist small businesses in assembling a notable amount of data. From machine learning (ML) algorithms to sentiment analysis, SMEs too can track their consumer's preferences and habits.
Intelligent Hiring with AI
Finding the right talent and recruiting the top one is amongst the unique challenges that several SMEs face. The large enterprises definitely sustain a huge network, recognition and more resources to search the right talent for their organizations, but what about small businesses?
To meet the level of such talent-gobbling machines, SMEs can use AI as their equalizer. Artificial Intelligence turns the manual process of screening through huge piles of CVs and resumes into a more streamlined one. In case you’re doubting the abilities of AI for recruiting purpose, here’s a brief explanation of what it can be leveraged for:
● The AI-driven tool can inform the best possible type of communication that would appeal to the candidates of a specific industry.
● Machine learning algorithms can share the most effective hiring strategies that were used in the past. It may include sharing the strategy used to approach candidates or the platform where the candidates were looked for.
● AI-based applications can also help SMEs to discover solid leads in surprising places
● It can also help recruiters to perceive the details of applicants’ past work history.
Developing an AI-based Marketing Platform
AI is revolutionizing marketing strategies. A survey conducted by http://Inc.com found that around 93% of marketing experts think that AI possesses an opportunity for their industry. When it comes to marketing, SMEs can leverage AI just as any other large organization
With affordability as the main issue, small businesses have always seen a crunch in the marketing channels they can use for putting ads. But, with AI, SMEs can now enjoy the facility to reach a broad audience online. In fact, they can also use AI-based advertising platforms that are developed to target particular consumers. Moreover, SMEs can also gather and analyze user data from multiple channels. And all this is possible without an army of marketers on a mission!
No wonder that’s the reason a McKinsey report in April 2018 stated that the impact of AI in the field of marketing and sales would be most substantial.
The above listed four ways are just a few among the numerous other uses of AI. Small business must begin integrating AI now if they desire to increase their reach to a spectrum of potential consumers ready to engage with them.
Undoubtedly, the technology behind Alexa can also help small businesses. If you’re running an SME and are interested in incorporating AI to your business, here’s a list of recommendations on how can AI be implemented by small businesses:
Recommendation 1: Incorporate AI to gain insights into your competitor’s business process
If you want to thrive in the brutal industry of ever-evolving market trends, then be competitive. Utilize AI-based analytics software that can present you with some relevant and vital insights into the business of your competitors.
Recommendation 2: Remodel your marketing approach with AI.
AI is at the verge of radically transforming marketing processes from the roots. SMEs must commence the integration of AI into their system to reach their potential customers by leveraging AI-based advertising platforms.
Recommendation 3: Integrate AI to offer unparalleled customer service
Nurturing every customer is one of the most essential processes for any business. By leveraging AI-enabled support services, the anomalies in customer support can be addressed. Moreover, the risk of human error is entirely eradicated too.
Recommendation 4: Get exceptional data solutions with AI
With AI, small businesses can not only get better insights into the process but can also benefit from better suggestions on solutions for their problems. SMEs can deploy AI tools into literally every element of their business workflow, which deals with data.
Conclusion
“AI is not going to become self-aware, rise up, and destroy humanity.” So it’s probably time to stop doomsday prepping and learn how to manipulate AI to keep your job, not save your life. (Huffington Post)
Artificial intelligence (AI) is focusing on every narrow task available in the industry, but these narrow AI-DRIVEN tasks combined are transforming the way businesses work. SMEs by utilizing deep learning can end up saving a lot of money which they would spend over hiring and maintaining extra resources for their projects.
The gob of hats wearer in small businesses must make a decision on how to leverage AI for their business. If your business deals with repetitive or time-consuming work processes, then you must leverage the expertise of AI-based tools or applications to execute the work more
efficiently. This would free up your employees from unnecessary tasks, and they can focus on performing some creative work, that’ll help your SME grow.
Here’s a brief Infographic on the same:
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eMines into your enterprise and experience the magic. We provide comprehensive Mining solution has been fine-tuned to meet your every need, thanks to years of experience gained by the company in working with clients in this space. It helps companies in Mining & Minerals to transform business processes - both internally and externally, and weave together suppliers, logistics service providers and partners into a collaborative ecosystem focused on increasing efficiency and responsiveness to end customers. It provides “change on demand” capability to tweak your system on-the-go, to rapidly respond to evolving corporate imperatives, regulatory changes and market conditions. eMines is suited for single / multi-mine, multi-geography, multi-modal transportation and multi-company enterprises. It weaves into each of your processes, be it exploration, scientific mine planning, land management, procurement, inventory management, production, asset maintenance and management, supply chain planning, sales and marketing, customer relationship management, human resources and payroll, finance or analytics, to ensure operational efficiency and productivity. It improves planning and control, and provides end-to-end visibility so that you are well-equipped to make the best decisions. The solution is also highly secure, so you need not fret about the safety of your data - a critical asset.Take a look at how you can accelerate your journey to success with eMines...
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You can achieve high inventory visibility across the supply chain
Equipped with real-time information, you can make quick and accurate decisions
The solution addresses multiple unit-of-measures, multiple locations, lot and serial tracking, attribute management, item planning by reorder level, min-max or MRP
Physical inventory and cycle count processes are also supported
In streamline procurement, be in league with your suppliers. Save time and money.What you buy influences what you make. It is critical that you get the right materials at the right time, at the right place and from the right people, and eMines can help you manage this quite easily!
With eMines, you can manage purchase processes comprehensively and enhance supplier relationships
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6 Areas Where People Analytics Can Help HR Get Ahead
It’s official – the data revolution is in full swing. According to one recent report, 90% of businesses now say that data and analytics are key to their organization’s digital transformation initiatives.
However, this trend doesn’t yet appear to have penetrated the back office. More specifically, HR departments seem to be lagging. According to LinkedIn’s 2020 Global Talent Trends paper, 55% of talent professionals say they still need help putting basic people analytics into practice. Furthermore, 73% say that people analytics will be a major priority for their company over the next five years.
While these numbers look promising for the outlook, they still illustrate that there’s a gap. More companies are implementing data and analytics than are using these business-critical tools to help drive employee-related decisions.
This gap could be a challenge, or an opportunity, depending on the lens through which you view it. The shift to a more digitized world means that labor markets are changing. Employees are becoming more prized for their soft skills, and there is increasing competition for talent in areas such as data science.
HR teams that are making use of tools like people analytics, time tracking apps and business intelligence software stand a better chance of staying ahead of this curve than those that don’t.
Here are six areas where HR can leverage people analytics to ensure you’re able to keep up with the digital transformation imperative.
1) Assisting with Recruitment
In the US, it costs an average of $4,000 to hire a new employee, with the process taking around 24 days. If the employee leaves within the first year, the employer isn’t likely to see much return on that investment.
Using analytics effectively can help make the recruitment process more efficient, reduce time to hire, and decrease the chances of making a poor hiring decision. Recruitment functions can use analytics tools to assess the effectiveness of their current processes against specific metrics. However, that doesn’t mean that you should approach your people analytics solution procurements lightly.
According to a LinkedIn report titled “The Future of Recruiting,” few companies use qualitative metrics such as quality of hire or candidate experience ratings, even though most agree that these metrics are important. By correlating data relating to your pool of job applicants with these qualitative metrics, it’s possible to see where there may be improvement opportunities. For example, roles that receive a high number of applicants may indicate that the role requirements could be tightened.
Artificial intelligence (AI) tools are also now available that will help the recruitment team to filter candidates and assist in making selection decisions. For example, using machine learning, algorithms can assess qualifications against job requirements to predict which are the best indicator of future performance in the role. They can also predict which candidates are more likely to accept a job offer and help to reduce selection bias.
Even in the digital age, recruitment bias is a prevalent issue. But autonomous analytical innovations can predict candidate suitability based on concrete data, performance history, and competency. This helps to even the playing field, creating more diverse, more dynamic workforces in the process.
If you feed your recruitment data systems with the best possible candidate criteria and make informed human decisions based on your shortlist, your hiring activities will prove fair, effective and beneficial to the long-term evolution of the business.
2) Strategic and Tactical Workforce Planning
It wasn’t too long ago that workforce planning meant capturing employee entries and exists on Excel sheets. These days, the tools available make the process far less transactional, providing the opportunity to use analytics to shape the workforce according to the needs of the organization.
Workforce analytical tools can pull data from HR systems to identify recurring and long-term labor issues, such as excessive overtime or ongoing sickness absence issues in particular teams. Even a change as simple as adopting a time tracking app can go a long way towards consolidating the data signals you need to optimize shift schedules.
Take the Texas-based Platform Group Gallery, for instance. Once the packaging company started to grow rapidly, which eventually led to its acquisition by California’s Chameleon Like, in 2018, management needed to optimize customer service operations, while streamlining staff management processes and payroll costs.
Using Microsoft Excel to reconcile everyone’s punch clock data, skills, shift preferences, and availability simply wasn’t possible anymore, according to a case study recently published by Deputy. To iron out its existing staff management inefficiencies, Gallery Board Packaging invested in integrating all of its data into a consolidated system that automated much of the grunt work that had previously been required.
As a result of utilizing its data more effectively, the company achieved its goal of improving internal communication, streamlined its people-driven processes, and boosted its customer service offerings, keeping a handle on costs in the process.
For enterprises operating shift rotations, algorithms can perform real-time analysis on customer footfall or demand, making continual updates to staffing requirements as needed.
Moreover, analytical tools can also help HR functions when it comes to organizational restructures and right-sizing, by calculating future workforce needs. They can also take much of the legwork out of forecasting severance costs, or be used to help identify candidates for internal moves to avoid job losses.
3) C-Suite Reporting and Buy-In
While some organizations place an enormous level of value on human resources, there are organizations that view HR as a necessary evil. But people analytics can prove integral in changing these stakeholders’ views on the matter.
To add maximum value to your HR-related initiatives, gaining executive-level buy-in is essential. Without support from the c-suite, your efforts concerning strategy, company culture, recruitment, and retention will become stunted.
On the other hand, by harnessing the power of people analytics, you will be able to present pivotal HR-related data and insights in a way that gets your company’s senior executives engaged with what you’re doing.
Dynamic data-driven reporting tools will empower you to arrange your most important people-powered metrics and insights in a way that is accessible and impactful in equal measures. By visualizing your most valuable people analytics data, your c-suite decision-makers will be able to understand how your proposed activities can help to boost workforce-based ROI at a glance.
If your staff-centric insights are quantifiable and tell a data-driven story, you far more likely to get your c-suite on your side which, in turn, will catalyze the success of your HR-based initiatives.
For instance, if you can prove that your new onboarding process has improved staff retention over a three-month period with people analytics data, it’s all the more likely that your company’s executives will be inclined to offer further investment in this area.
Data-driven organizations across sectors are proven to outperform those without an analytical approach. And, buy-in starts from the top. Utilize the power of people analytics to create a deeper level of transparency with your business’s decision-makers, and the HR department will suddenly be seen as a key profit center.
Source – Pexels.com
4) Improving Retention
The U.S. Bureau of Labor Statistics estimates that the median employee tenure is 4.2 years. However, age plays a significant factor, with tenure for the 55-64 year age group over three times the length of the 24-34 age group, who stayed in a job for under three years.
Given the costs of replacing employees are so high, organizations must be able to identify the reasons employees leave. However, some analytical tools can already take this a step further, using exit data and behavioral analysis to determine which employees or groups may be the biggest flight risks.
Algorithms can also assist in helping to understand which factors may entice employees to stay with the company, for example, offering learning opportunities, the choice of telecommuting, or a change of role. In addition to drilling down into behavioral analytics, then, people-centric data also aids retention by improving internal motivation and engagement.
Performance-driven people analytics offer a wealth of insight into individual output and competency. If you notice a dip in individual employee performance over a predetermined timeframe, for example, you will be able to reach out and offer support or training. In doing so, you will boost engagement levels and, as a result, increase staff retention or loyalty rates.
Moreover, gaining access to performance analytics will help you reward and recognize achievement—an approach that will also result in increased employee motivation.
5) Honing Reward Strategy and Practice
Expanding on the previous point, according to Deloitte’s Human Capital Trends 2019 report, only 11% of organizations have a rewards strategy that’s aligned with the organizational goals, and nearly a quarter said that they didn’t know which rewards their workers valued.
A coherent analytics strategy will enable organizations to conduct, collate, and analyze reward survey data, tracking trends over time. In doing so, it’s possible to identify those rewards that workers value the least and replace them with rewards that actually motivate people.
Analyzing benefit take-up can also provide deeper insights into how employees are using their rewards, justifying spend, or identifying ways to redirect it into benefits that would offer more value.
Furthermore, analytics can be applied to comparisons of rewards versus performance, on both an individual and organizational level. These insights can help to identify the best ways to motivate high performing teams and individuals with incentives that actually work.
On a more fundamental level, analyzing pay structures against internal and external market benchmarks can ensure pay equity and that the compensation structures in place are competitive.
When it comes to employee compensation and vocational value, striking the right balance is imperative. By drilling down into pay structure metrics and understanding when to reward loyalty or performance, you will create a happier, more productive workforce – a key benefit of advanced people analytics.
6) Breaking Down Silos
Studies show that organizational silos hinder collaboration and stunt communication. The world’s most successful organizations boast company cultures that are based on transparency and open communication.
Without empowering your employees with access to key information, you will create organizational silos that can cause internal friction and ultimately, slow down the progress of your business.
If you give everyone in the business access to people-centric data that allows them to perform and understand how each department within the organization is linked, you will break down communication barriers and encourage cross-departmental collaboration.
Moreover, by using data-driven tools to identify key departmental trends and patterns, you will gain the insight you need to create initiatives that benefit internal communication—removing any organizational silos in the process.
If you witness a silo forming, people analytics will provide you with the vision to nip the issue in the bud before it becomes firmly cemented into the cultural veins of the organization.
Some Additional Benefits of People Analytics
In addition to the above six core benefits of using people analytics to improve your HR initiatives, there are other business-boosting advantages that you should be aware of. People analytics will:
Allow you to identify better quality talent sourcing pools and resources.
Save time across all departments while boosting organizational output significantly.
Refine your company’s cultural blueprint based on informed data-driven decisions that will assist the progression of the business.
Utilize powerful insights that will make your HR department more robust, innovative, and adaptable to constant change. This is an effect that will ripple throughout the entire organization and foster a wealth of positive change.
Conclusion
The move to digital isn’t one that HR teams can afford to ignore. The organizations that will thrive in the decade ahead and beyond will be the ones that can keep up with the changes among employee skills and work patterns. Furthermore, they’re the ones that are starting to leverage the power of people analytics now as a means of anticipating what’s to come.
If you leverage data to your organization’s advantage, analyzing it in a way that transforms insight into action, you will push yourself ahead of the pack, earning sustainable success.
For more insights into the importance of driving organizational innovation, read “In Digital Transformation, HR is Your Most Trusted Friend.”
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In the Headlines: New Tech Launches for Your Small Business
This week, we heard from lots of companies about new products and services they’re offering small businesses like yours.
These new technologies are designed to make your business operations much smoother. But you know the reality, sometimes the last thing you need is ANOTHER piece of new technology.
That’s why we’ll focus on the latest from Zoho.
This week, Zoho launched a big update to its Zoho One software. Zoho One is different in that it’s like an operating system for all those technologies you’re probably using or tried to use once or twice but stopped because nothing works together.
Zoho One won’t replace some of the reliable technologies you’re using but it can bring a number of different automated operations under roof in a single corral, as it were.
Read more about the latest from Zoho in our report this week.
And see what else other companies are offering as well as other newsmakers in our small business news and information roundup:
Small Business Operations
Only 41% of Managers Check in on Employee Wellbeing Regularly, Do You?
The concept of Work-life balance is evolving to work-life synergy as today’s workforce look to feel supported, engaged and meaningful. For this reason, businesses now have to make more of an effort to ensure the well-being of their employees. But according to a new report from 15Five, only 41% of managers check in on the well-being of their employees regularly.
Economy
Fed Says Overall Economy is Healthy, Unemployment Still at a Low 3.7%
U.S. jobs growth of 130,000 jobs was lower than expected in August, according to the Bureau of Labor Statistics news release. August 2019 Economy This increase was lower than the economist predictions of 158,000 jobs, which is more in line with the average growth in 2019 to date, and well below the 2018 average of 223,000.
Employment
49% of Employees Say They Want to Work Close to Home
You’re planning to move your office near food and drink options to make your employees happy and lure skilled candidates to join your business. But is this really something that employees want? According to a survey conducted by Clutch, “Nearly half of employees (49%) say being near their home is the most important factor of an office’s location.
Freelance Site Fiverr Launches Ecommerce Services For Small Businesses
Fiverr is looking to serve SMBs selling online with 35 new services designed to cover all of their ecommerce and omnichannel needs. The industry store opened on Sept 4. The new move is further evidence of the shift to selling goods and services online. There’s a growing number of services like this one that level the playing field between the bigger players and small business.
Finance
WorkWave Introduces New Flexibility in Small Business Payment Processing
Payment processing no longer takes place just at the cashier in your brick and mortar outlet. Whether you have an eCommerce site, popup stores, or field services, you have to have the flexibility to accept payments everywhere. WorkWave Payments is a streamlined, PCI Level 1 certified payment solution designed to address these and other payment issues.
Divvy Launches Tool to Help Manage Small Business Spending
Keeping track of expenses is one of the many jobs of small business owners. And as jobs go, it is very important. Whether you have a software or you’re doing it old school, you need up to date and accurate view of your total spend. Bill Pay is a new solution from Divvy designed to provide better visibility into budgets along with total companywide spend.
Marketing Tips
10 Ways Your Small Business Can Use 90s Nostalgia Marketing
Nostalgia is a great way to get folks to buy what you’re selling. Small Business Trends contacted 99designs COO Pamela Webber to find 10 ways your business can use 90s nostalgia marketing. “Tapping into a consumers’ memories is one of the most effective ways to connect on an emotional level,” she writes. “But, it’s not just about the “feel-good” factor.
Research
Online Entrepreneurs Spend More Than 6.31 Hours of Screen Time Daily
Do you have sore, burning, itchy or tired eyes? Are you having blurred or double vision? If yes, then chances are you are spending too much of your time in front of your laptop, desktop or smartphone. According to a new infographic from BusinessFibre.co.uk, “Americans spend an average of 6.31 hours time per day accessing the internet on any device.
Retail Trends
Your Customers Want Unique Furniture But Don’t Want to Pay for Shipping
Thanks to social media, many people now want to buy unique, picture-perfect furniture. But they also don’t want to spend money on shipping charges.
Startup
Good Jobs, Good Business Gives Small Business Owners New Tools and Advice
Small businesses are the economic engine of communities, cities, and countries around the world. As a result, the economy as a whole does well when they do. Good Jobs, Good Business is a free digital toolkit created to provide small businesses owners with tools, resources, and advice.
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This article, “In the Headlines: New Tech Launches for Your Small Business” was first published on Small Business Trends
https://smallbiztrends.com/
The post In the Headlines: New Tech Launches for Your Small Business appeared first on Unix Commerce.
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Customer Relationship Management
By way of instance, Frito-Lay conducted ethnographic interviews with clients to try and understand the relationships they desired with the companies and the brands. They discovered that most customers were adults who used the product to feel more playful. They might have enjoyed messiness the business's vivid colour and shape. Nowadays, companies store and receive huge amounts of data. 42 companies do not use this quantity of data. All these are signs of what sorts of relationships the client needs with the firm, and companies may consider investing in building out their intelligence effort and time. Social media such as forums, blogs and social networking websites can be used to collect and analyze data. Understanding the customer and capturing this data enables companies to convert client's signals into information and knowledge that the company can use to understand a potential client's desired relations with a brand. This helps convert data. Stronger bonds contribute to building market share. By managing different portfolios for different segments of the customer base, the company can attain strategic goals.citation necessary Worker trainingedit Many firms also have implemented training programs to teach employees how to recognize and effectively create powerful customerbrand relationships. Other employees have been trained in the social sciences and psychology to help bolster customer relationships. Customer service representatives must be educated to value customer relationships, and trained to understand customer profiles. The legal and finance departments should understand how to manage and build relationships with clients. 41 In practiceedit Telephone centersedit Contact center CRM providers are popular for small and mid-market companies. These systems codify the interactions between customers and company using analytics and key performance indicators to give the users information on where to concentrate their marketing and customer service. This allows agents to gain access to a caller's history to offer customer communication. 444546 Growing in popularity is the idea of using match principles and game design elements in a non-game surroundings such as customer service environments, or gamifying. The gamification of customer service environments includes supplying elements found in games such as bonus and rewards points to customer service agents as a method of feedback for a job well done. 48 Contact-center automationedit Contact-center automation, the custom of having an integrated system that coordinates contacts between a company and the general public, is intended to decrease the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having messages that help customers solve their problems. 49 Software tools can integrate with the agent's desktop tools to deal with customer questions and requests. This also saves time. 15 Social CRM entails the use of media and technology to participate and learn from customers. 50 Since the public, especially young people, are using social networking sites, companies use 22 these websites to draw attention to their products, services and brands, with the aim of establishing customer relationships to increase demand. These customers also share their own opinions and experiences with a corporation's products and services, giving these firms more insight. Thus, these companies can track the customers' opinions and share their opinions. 18 Enterprise feedback management software platforms combine internal survey data with trends identified through social media to permit companies to make more accurate decisions on which products to provide. The systems take in data based on a client's physical location and at times incorporates it with popular location-based GPS applications. It can be used for contact or networking management as well to help increase sales based on location. 15 Business-to-business transactionsedit Despite the overall notion that CRM systems were created for the customer-centric companies, they can also be applied to B 2B surroundings to streamline and enhance customer management conditions. 52 The main differences between business-to-consumer (B 2C) and business-to-business CRM systems concern aspects like sizing of contact databases and duration of connections. 53 Business-to-business companies tend to have smaller contact databases than business-to-consumer, because the quantity of sales in business-to-business is relatively small. There are figure propositions in business-to-business, but they cost far more than relationships and business-to-consumer items in business-to-business environment are built over a longer time period. Such integration enables the production of predictions about customer behaviour based on their purchasing history, invoices, business success, etc.. A program for a company must have a function to connect all of the contacts, processes and deals among the customer's segment and prepare a paper. Automation of revenue process is an important requirement for products. Finally, a point that is crucial is personalization. It aids the business-to-business company to produce and maintain long-term and strong relationship with the client. CRM marketedit The overall CRM market grew by 12.3 percent in 2015.54 The following table lists the top vendors in 2012-2015 (figures in millions of US dollars) printed in Gartner studies. Other providers are popular for small and mid market companies. Splitting CRM providers into nine different categories (Enterprise CRM Suite, Midmarket CRM Suite, Small-Business CRM Suite, sales force automation, incentive management, marketing solutions, business intelligence, data quality, consultancies), each class has a different market leader. Additionally, applications often focus on professional fields such as healthcare, manufacturing, and other regions with branch-specific requirements.citation needed Market trendsedit In the Gartner CRM Summit 2010 challenges like"system attempts to capture information from social media traffic like Twitter, manages Facebook page addresses or other online social networking sites" were discussed and solutions were provided that would help in bringing more visitors. Some CRM systems are equipped making information accessible to remote sales staff. 59 Salesforce.com was the first company to provide enterprise applications through a web browser, and has maintained its leadership position. 60 Traditional suppliers have recently moved into the cloud-based market via acquisitions of smaller providers: Oracle purchased Right Now in October 201161 and SAP acquired Success Factors in December 2011.62 The era of the"social customer"63 refers to the use of social media (Twitter, Facebook, Linked In, Google Plus, Pinterest, Instagram, Yelp, customer reviews in Amazon, etc.) by clients. As maximizing sales, sales forces also play an important role in CRM. Empowering sales managers was recorded as one of the top 5 CRM trends in 2013.64 Another related development is vendor relationship management (VRM), which provide tools and services that allow customers to manage their personal relationship with vendors. 65 Pharmaceutical companies were some of the initial investors in sales force automation (SFA) and a few are on their third- or fourth-generation implementations. Until recently, the deployments did not extend beyond SFAlimiting interest and their scope to Gartner analysts. More and more companies establish Customer Success teams and the Sales team and task as different them with existing client relations. This trend fuels demand for additional capabilities for more holistic comprehension of the customer health, which is a limitation for existing vendors in the space. 67 As a consequence, an increasing number of new entrants enter the current market, while vendors add their suites and capacities in this area together. Consumer businesses manage their client relationships haphazardly and unprofitably. They might not effectively or adequately use their relations due to misinterpretations or misunderstandings of the analysis of a CRM system. Clients who need to be treated more like a friend may be treated like a celebration for exchange, instead of a special person, due to, occasionally of a bridge between the CRM analysis output and the CRM data. 22 In 2003, a Gartner report estimated that more than $2 billion was spent. Based on CSO Insights, less than 40 percent of 1,275 participating companies had end-user adoption rates above 90 percent. 70 businesses use CRM systems on a basis that is partial or fragmented. Forty-three percent of respondents said they use less than half the performance of the present systems. 72 the adoption of CRM might increase among the developing countries' consumers. 73 Collection of customer information such as personally identifiable information must obey customer privacy laws, which often requires expenditures on legal aid. 74 The CRM paradox, also referred to as the"dark side of CRM",75 may entail favoritism and differential treatment of some customers. If there is no appropriate management CRM technology can easily become ineffective, and they are not implemented correctly. The data sets distributed must be connected, and organized properly, so the users can access the information they need quickly and easily. They need and also ask multiple channels of communications and such channels must transfer data seamlessly. Therefore, it is increasingly important for businesses to deliver a customer experience that can be both reliable as well as consistent. 15 See alsoedit Referencesedit "Management Tools - Customer Relationship Management - Bain & Company". November 2015, retrieved 23. Computer Aided Selling & Marketing. Butterworth Heinemann. ISBN 978-0-7506-1707-9. "How Context Sits at Intersection of CRM, ACD". Retrieved 8. January 2019 retrieved 7. Retrieved 7. comparecamp.com. ISBN 9788190721127. Retrieved 8 June 2017. gartner.com. 5 August 2009. Retrieved 8 February 2017. "Industry Specific/Vertical Market CRM Solutions". smallbizcrm.com. Retrieved 8 February 2017. The Forrester Wave: CRM Suites For Enterprise Organizations, Q 4 2016, Forrester, 21 November 2016, retrieved 13 September 2017 Buttle, Francis; Maklan, Stan (11 February 2015). ISBN 9781317654766. A b c d"Forms of CRM and Cases CRM Software". www.crmsoftware.com. Retrieved 22. What Is.com. Retrieved 26. Buttle, Francis (2003). London: Routledge. ISBN 9781136412578. A b c d"What's customer relationship management (CRM) - Definition from What Is.com". November 2015 retrieved 22. Josiah, Ahaiwe; Ikenna, Oluigbo (February 2015). International Journal of Mobile Computing and Computer Science. Retrieved 27. www.smartcrm.com. Retrieved 26. "Theoretical Models of Customer Relationship Management in Organizations". International Journal of Behavioral and Business Sciences. 3 (11). "How client information platforms can benefit your company". ZDNet. a b Reinartz, Werner; Krafft, Manfred; Hoyer, Wayne D. (August 2004). 41.3.293.35991. A b"What's Your Relational Intelligence". November 2015 retrieved 23. A b c d"Unlock the Mysteries of Your Customer Relationships". Harvard Business Review. November 2015 retrieved 22. Zeng, Yun E; Wen, H. Joseph; Yen, David C (1 March 2003). "Customer relationship management (CRM) in businesstobusiness (B 2B) ecommercenull". 11 (1): 3944. doi:10.1108/09685220310463722. ISSN 0968-5227. Bolton, Ruth N. (1998), A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction, Marketing Science, 17 (1), 4565. Fornell, Claes (1992), "A National Customer Satisfaction Barometer: The Swedish Experience", Journal of Marketing, 56 (January), 6-22 a b c Mithas, Sunil.; Krishnan, M.S. "Why Do Customer Relationship Management Applications Affect Client Satisfaction". Journal of Marketing. 69 (4): 201209. doi:10.1509/jmkg. 2005.69.4.201. Piccoli, Gabriele and L. Applegate (2003), "Wyndham International: Fostering High-Touch with High-Tech", Case Study No. 9-803-092, Harvard Business School Piccoli, Gabriele and L. Applegate (2003), "Wyndham International: Fostering High-Touch with High-Tech", Case Study No. Business Strategy;, 1999.22. Leach, B., Success of CRM systems hinges on institution of measureable benefits. Paper & pulp 2003. 77(6): p. 48 Richards, A. Keith, and E. Jones, Client relationship management: Finding value drivers. Industrial Marketing Management, 2008. 37(2): p. 120-130. Mohammadhossein, N., & Zakaria, N. H. (2012). Customer relationship management Benefits for Clients: Literature Review (2005-2012).
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MICROSOFT DYNAMICS VS. SAP BUSINESS ONE
Are basic business functions holding you back?
Frequently, small businesses experience growing pains as they struggle to streamline efficiencies by automating various employee processes. Typically they have multiple data points across several software systems, and they’re seeking increased efficiencies though integration of these various parts and pieces. They may be experiencing:
Miscommunication between departments.
Difficulties in responding to customer data requests.
Problems with managing inventory.
These are all great reasons to consider an Enterprise Resource Platform (ERP). ERPs help a business improve collaboration, production, and efficiency. Many are housed in the cloud; secure and robust, the cloud allows large file storage and the ability to access the ERP via the “Internet of Things” (IoT).
If a business is seeking a software partner that will integrate crucial business functions from sales and inventory management to payroll and accounting, then they’re probably ready for an ERP. An ERP can help a business save time by self-populating data across multiple functions, automating inventory, payroll and customer billing, and helping keep you compliant with the latest legislative and regulatory changes.
Some key functions of an ERP include:
Finance, accounting, and banking.
Lead generation, sales (including order entry), and customer relationship management (CRM).
Inventory and purchasing.
Vendor management.
Human resources, time tracking, and payroll.
Reporting and business analytics.
The best ERPs integrate all these features into one interoperable platform. Ultimately, ERP platforms are business management tools designed for companies that are expanding their reach. Typically, these companies want to improve their workflows in order to gain more customers, reduce time spent on back office functions, and use analytics to improve profit. ERPs also allow remote functioning, typically from any digital device, which is crucial in today’s business landscape.
If a business is ready to compare ERPs, it will be easy to bog down in all the functional features. Let’s start with an apples-to-apples review of two of the leading ERPs in the market: Microsoft Dynamics vs. SAP Business One.
MICROSOFT DYNAMICS VS. SAP BUSINESS ONE – SIDE-BY-SIDE COMPARISON
SAP first hit the American market when the company was purchased from an Israeli software development company approximately five years ago. They’ve been targeting small to medium sized companies but are struggling to play catch up to the international powerhouse that is Microsoft.
It’s a foregone conclusion that SAP doesn’t integrate as well with the Microsoft suite of office products, but they continue to work on that. SAP is most frequently used by small to medium sized IT companies, and thus has been designed with some more specific solutions tailored to that vertical market. Conversely, Microsoft Dynamics has been utilized across a wide variety of industries, from IT to healthcare, to food service and distribution. This makes for a more robust platform suited to a wider variety of settings.
Reporting and analytics work well on both platforms. However, Dynamics offers a wider array of reporting functions, changing how you slice and dice data with tools like SmartList Builder, Excel Report Builder, SharePoint integration, and Business Portals. SAP uses one add-on platform for analytics and reporting.
At first glance, the features lists for these two products look very similar. Microsoft Dynamics and SAP are both great ERP platforms, but Dynamics does have the advantage, right out of the gate, of more than 750 add-on solutions. SAP cannot boast to these numbers, but had developed a number of vendor partnerships to fill functional gaps in scalability.
Both platforms are fairly functional, targeting small and midsize companies experiencing accelerated growth. But this is where Microsoft Dynamics extends well past SAP: they can flex to handle the largest of enterprises across states and nations. SAP has a specific market niche, and they’re doing well there, but if a business is planning on expansive growth, Dynamics is probably the better long-term fit.
Both platforms feature rapid start out-of-the-box features, but Microsoft Dynamics has the benefit of the more familiar environment. Most Americans have been using Microsoft products for several years, so the dashboards and workflow processes have a more familiar feel. This is an advantage when it comes to user adoption of this platform.
SAP is compatible with MAC OS, Linus, Windows, Unix, and Novell Netware. Microsoft Dynamics is compatible with, literally, all operating systems, including Windows and Mac OS. SAP lacks interoperability with an office suite application, such as Office 365.
SAP Business One offers the standard interface with access to a variety of features for all users. Interestingly, Microsoft Dynamics allows immediate customization in workflows, dashboards, and task lists, offering 20 templates and views to select. This personalization is a refreshing standard feature across the Dynamics suite of products.
SAP does offer out-of-the-box workflow solutions that Dynamics does not. The only drawback is you will have to adjust your internal processes to SAP’s processes. But SAP lacks the ability to flex with a business that comes with the Microsoft product. Dynamics was designed with this flexibility in mind, so it can grow with your business, no matter what industry you’re in.
General benefits of Microsoft Dynamics vs. SAP Business One to consider include:
Deploying Microsoft Dynamics from the cloud increases efficiency and flexibility for managers of information technology.
The upgraded window design of Microsoft Dynamics facilitates faster file sorting from one screen. You can track and view prior purchase orders; improve relationships and better manage vendors, and even set up custom filters highlighting your preferred search preferences.
Dynamics boasts robust, immediate functionality and implementation options that are scalable to your business.
Quick and simple configuration and customization makes Dynamics a good choice when the time from box to go live is important.
One “neat feature” to mention is the budged exception reporting feature that flags accounts that aren’t setup system-wide.
Multiple simultaneous order entry across sale, purchasing, human resources and other functions is possible, managed efficiently by workflow reassignment notifications that allow for better document control.
In the sales module, there is an all-in-one document feature that allows concise review of all transactions by client in one single window.
But don’t take our word for it; let’s take a look at what businesses are saying about these two products.
MICROSOFT DYNAMICS VS. SAP BUSINESS ONE -- WHAT BUSINESSES ARE SAYING
Consumer reviews of Microsoft Dynamics vs. SAP Business One tell the story of one platform that is clearly accelerating the work world.
Microsoft Dynamics made Gartner’s “Magic Quadrant,” the IT equivalent of The People’s Choice Awards. Capterra ranks Microsoft Dynamics with 4.5 of 5 stars. Keystone Strategy conducted an extensive side-by-side field test of Microsoft Dynamics vs. SAP Business One in 2007, with some interesting results. Their evaluation looked specifically at the benefits of these platforms, and how users increased their productivity as a result of using these ERPs. They measured use of these ERPs across 100 businesses in the following areas:
Collaboration and workflow efficiencies as an aid to inter-departmental communication.
Business insight across departments, and ease of BI reporting.
Flexibility in adapting the platform to changing business needs.
Usability including overall UX (user experience).
Familiarity and ease of learning and implementing the new platform.
Transactional Efficiency including the system’s speed, reliability and effectiveness.
Their findings included:
Actual users of Microsoft Dynamics scored the platform 18% higher than SAP users scored the SAP platform.
While Microsoft Dynamics scored higher than SAP overall, the software was ranked as high as 27% better in some categories.
Dynamics scored twice as high for finance functions as SAP.
In the following survey questions, SAP scored twice as high as Microsoft Dynamics. In this case, twice as high, meant twice as bad. Some of the survey questions included:
It takes too long to learn how to work with this software.
I sometimes don’t know what to do next with this software.
This software is awkward when I want to do something that is not standard.
This side-by-side comparison of Microsoft Dynamics vs. SAP Business One has yielded a substantial argument for the benefits for Dynamics implementation. It seems fairly clear that Microsoft Dynamics offers the flexibility to get the job done right, while allowing the scalability to grow with your business. The familiarity of the Dynamics platform increases ease of use, interoperability between functions, with a more robust add-on offering. Of particular importance is the concept of “user friendliness;” software adoption will increase automatically and training time will lessen upon adoption of the more familiar software package.
Nucleus Research, a global provider of IT research, backed up these findings, publishing a report showing companies that use SAP ERP are 20% less profitable than businesses that use Microsoft Dynamics.
While these findings are almost shocking in their comparison of Microsoft Dynamics vs. SAP Business One, ultimately, business owners will have to make their own decision when it comes time to adopt an ERP. When a business is ready to compare Microsoft Dynamics vs. Business One, IES can help you measure the on-the-ground ROI of these platforms, and aid you in selecting the best and most cost effective solution for your current and future daily business needs.
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In the Headlines: New Tech Launches for Your Small Business
This week, we heard from lots of companies about new products and services they’re offering small businesses like yours.
These new technologies are designed to make your business operations much smoother. But you know the reality, sometimes the last thing you need is ANOTHER piece of new technology.
That’s why we’ll focus on the latest from Zoho.
This week, Zoho launched a big update to its Zoho One software. Zoho One is different in that it’s like an operating system for all those technologies you’re probably using or tried to use once or twice but stopped because nothing works together.
Zoho One won’t replace some of the reliable technologies you’re using but it can bring a number of different automated operations under roof in a single corral, as it were.
Read more about the latest from Zoho in our report this week.
And see what else other companies are offering as well as other newsmakers in our small business news and information roundup:
Small Business Operations
Only 41% of Managers Check in on Employee Wellbeing Regularly, Do You?
The concept of Work-life balance is evolving to work-life synergy as today’s workforce look to feel supported, engaged and meaningful. For this reason, businesses now have to make more of an effort to ensure the well-being of their employees. But according to a new report from 15Five, only 41% of managers check in on the well-being of their employees regularly.
Economy
Fed Says Overall Economy is Healthy, Unemployment Still at a Low 3.7%
U.S. jobs growth of 130,000 jobs was lower than expected in August, according to the Bureau of Labor Statistics news release. August 2019 Economy This increase was lower than the economist predictions of 158,000 jobs, which is more in line with the average growth in 2019 to date, and well below the 2018 average of 223,000.
Employment
49% of Employees Say They Want to Work Close to Home
You’re planning to move your office near food and drink options to make your employees happy and lure skilled candidates to join your business. But is this really something that employees want? According to a survey conducted by Clutch, “Nearly half of employees (49%) say being near their home is the most important factor of an office’s location.
Freelance Site Fiverr Launches Ecommerce Services For Small Businesses
Fiverr is looking to serve SMBs selling online with 35 new services designed to cover all of their ecommerce and omnichannel needs. The industry store opened on Sept 4. The new move is further evidence of the shift to selling goods and services online. There’s a growing number of services like this one that level the playing field between the bigger players and small business.
Finance
WorkWave Introduces New Flexibility in Small Business Payment Processing
Payment processing no longer takes place just at the cashier in your brick and mortar outlet. Whether you have an eCommerce site, popup stores, or field services, you have to have the flexibility to accept payments everywhere. WorkWave Payments is a streamlined, PCI Level 1 certified payment solution designed to address these and other payment issues.
Divvy Launches Tool to Help Manage Small Business Spending
Keeping track of expenses is one of the many jobs of small business owners. And as jobs go, it is very important. Whether you have a software or you’re doing it old school, you need up to date and accurate view of your total spend. Bill Pay is a new solution from Divvy designed to provide better visibility into budgets along with total companywide spend.
Marketing Tips
10 Ways Your Small Business Can Use 90s Nostalgia Marketing
Nostalgia is a great way to get folks to buy what you’re selling. Small Business Trends contacted 99designs COO Pamela Webber to find 10 ways your business can use 90s nostalgia marketing. “Tapping into a consumers’ memories is one of the most effective ways to connect on an emotional level,” she writes. “But, it’s not just about the “feel-good” factor.
Research
Online Entrepreneurs Spend More Than 6.31 Hours of Screen Time Daily
Do you have sore, burning, itchy or tired eyes? Are you having blurred or double vision? If yes, then chances are you are spending too much of your time in front of your laptop, desktop or smartphone. According to a new infographic from BusinessFibre.co.uk, “Americans spend an average of 6.31 hours time per day accessing the internet on any device.
Retail Trends
Your Customers Want Unique Furniture But Don’t Want to Pay for Shipping
Thanks to social media, many people now want to buy unique, picture-perfect furniture. But they also don’t want to spend money on shipping charges.
Startup
Good Jobs, Good Business Gives Small Business Owners New Tools and Advice
Small businesses are the economic engine of communities, cities, and countries around the world. As a result, the economy as a whole does well when they do. Good Jobs, Good Business is a free digital toolkit created to provide small businesses owners with tools, resources, and advice.
Image: Zoho
This article, “In the Headlines: New Tech Launches for Your Small Business” was first published on Small Business Trends
https://smallbiztrends.com/
The post In the Headlines: New Tech Launches for Your Small Business appeared first on Unix Commerce.
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