#aventiv

[mostlysignssomeportents]

Prison-tech is a scam - and a harbinger of your future

If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:

https://pluralistic.net/2024/02/14/minnesota-nice/#shitty-technology-adoption-curve

Here's how the shitty technology adoption curve works: when you want to roll out a new, abusive technology, look for a group of vulnerable people whose complaints are roundly ignored and subject them to your bad idea. Sand the rough edges off on their bodies and lives. Normalize the technological abuse you seek to inflict.

Next: work your way up the privilege gradient. Maybe you start with prisoners, then work your way up to asylum seekers, parolees and mental patients. Then try it on kids and gig workers. Now, college students and blue collar workers. Climb that curve, bit by bit, until you've reached its apex and everyone is living with your shitty technology:

https://pluralistic.net/2021/02/24/gwb-rumsfeld-monsters/#bossware

Prisoners, asylum seekers, drug addicts and other marginalized people are the involuntary early adopters of every form of disciplinary technology. They are the leading indicators of the ways that technology will be ruining your life in the future. They are the harbingers of all our technological doom.

Which brings me to Minnesota.

Minnesota is one of the first states make prison phone-calls free. This is a big deal, because prison phone-calls are a big business. Prisoners are literally a captive audience, and the telecommunications sector is populated by sociopaths, bred and trained to spot and exploit abusive monopoly opportunities. As states across America locked up more and more people for longer and longer terms, the cost of operating prisons skyrocketed, even as states slashed taxes on the rich and turned a blind eye to tax evasion.

This presented telco predators with an unbeatable opportunity: they approached state prison operators and offered them a bargain: "Let us take over the telephone service to your carceral facility and we will levy eye-watering per-minute charges on the most desperate people in the world. Their families – struggling with one breadwinner behind bars – will find the money to pay this ransom, and we'll split the profits with you, the cash-strapped, incarceration-happy state government."

This was the opening salvo, and it turned into a fantastic little money-spinner. Prison telco companies and state prison operators were the public-private partnership from hell. Prison-tech companies openly funneled money to state coffers in the form of kickbacks, even as they secretly bribed prison officials to let them gouge their inmates and inmates' families:

https://www.motherjones.com/politics/2019/02/mississippi-corrections-corruption-bribery-private-prison-hustle/

As digital technology got cheaper and prison-tech companies got greedier, the low end of the shitty tech adoption curve got a lot more crowded. Prison-tech companies started handing out "free" cheap Android tablets to prisoners, laying the groundwork for the next phase of the scam. Once prisoners had tablets, prisons could get rid of phones altogether and charge prisoners – and their families – even higher rates to place calls right to the prisoner's cell.

Then, prisons could end in-person visits and replace them with sub-skype, postage-stamp-sized videoconferencing, at rates even higher than the voice-call rates. Combine that with a ban on mailing letters to and from prisoners – replaced with a service that charged even higher rates to scan mail sent to prisoners, and then charged prisoners to download the scans – and prison-tech companies could claim to be at the vanguard of prison safety, ending the smuggling of dope-impregnated letters and other contraband into the prison system.

Prison-tech invented some wild shit, like the "digital stamp," a mainstay of industry giant Jpay, which requires prisoners to pay for "stamps" to send or receive a "page" of email. If you're keeping score, you've realized that this is a system where prisoners and their families have to pay for calls, "in-person" visits, handwritten letters, and email.

It goes on: prisons shuttered their libraries and replaced them with ebook stores that charged 2-4 times the prices you'd pay for books on the outside. Prisoners were sold digital music at 200-300% markups relative to, say, iTunes.

Remember, these are prisoners: locked up for years or decades, decades during which their families scraped by with a breadwinner behind bars. Prisoners can earn money, sure – as much as $0.89/hour, doing forced labor for companies that contract with prisons for their workforce:

https://www.prisonpolicy.org/blog/2017/04/10/wages/

Of course, there's the odd chance for prisoners to make really big bucks – $2-5/day. All they have to do is "volunteer" to fight raging wildfires:

https://www.hcn.org/articles/climate-desk-wildfire-california-incarcerated-firefighters-face-dangerous-work-low-pay-and-covid19/

So those $3 digital music tracks are being bought by people earning as little as $0.10/hour. Which makes it especially galling when prisons change prison-tech suppliers, whereupon all that digital music is deleted, wiping prisoners' media collection out – forever (literally, for prisoners serving life terms):

https://www.eff.org/deeplinks/2018/08/captive-audience-how-floridas-prisons-and-drm-made-113m-worth-prisoners-music

Let's recap: America goes on a prison rampage, locking up ever-larger numbers of people for ever-longer sentences. Once inside, prisoners had their access to friends and family rationed, along with access to books, music, education and communities outside. This is very bad for prisoners – strong ties to people outside is closely tied to successful reentry – but it's great for state budgets, and for wardens, thanks to kickbacks:

https://www.prisonpolicy.org/blog/2021/12/21/family_contact/

Back to Minnesota: when Minnesota became the fourth state in the USA where the state, not prisoners, would pay for prison calls, it seemed like they were finally breaking the vicious cycle in which every dollar ripped off of prisoners' family paid 40 cents to the state treasury:

https://www.kaaltv.com/news/no-cost-phone-calls-for-those-incarcerated-in-minnesota/

But – as Katya Schwenk writes for The Lever – what happened next is "a case study in how prison communication companies and their private equity owners have managed to preserve their symbiotic relationship with state corrections agencies despite reforms — at the major expense of incarcerated people and their families":

https://www.levernews.com/wall-streets-new-prison-scam/

Immediately after the state ended the ransoming of prisoners' phone calls, the private-equity backed prison-tech companies that had dug their mouth-parts into the state's prison jacked up the price of all their other digital services. For example, the price of a digital song in a Minnesota prison just jumped from $1.99 to $2.36 (for prisoners earning as little as $0.25/hour).

As Paul Wright from the Human Rights Defense Center told Schwenk, "The ideal world for the private equity owners of these companies is every prisoner has one of their tablets, and every one of those tablets is hooked up to the bank account of someone outside of prison that they can just drain."

The state's new prison-tech supplier promises to double the amount of kickbacks it pays the state each year, thanks to an aggressive expansion into games, money transfers, and other "services." The perverse incentive isn't hard to spot: the more these prison-tech companies charge, the more kickbacks they pay to the prisons.

The primary prison-tech company for Minnesota's prisons is Viapath (nee Global Tel Link), which pioneered price-gouging on in-prison phone calls. Viapath has spent the past two decades being bought and sold by different private equity firms: Goldman Sachs, Veritas Capital, and now the $46b/year American Securities.

Viapath competes with another private equity-backed prison-tech giant: Aventiv (Securus, Jpay), owned by Platinum Equity. Together, Viapath and Aventiv control 90% of the prison-tech market. These companies have a rap-sheet as long as your arm: bribing wardens, stealing from prisoners and their families, and recording prisoner-attorney calls. But these are the kinds of crimes the state punishes with fines and settlements – not by terminating its contracts with these predators.

These companies continue to flout the law. Minnesota's new free-calls system bans prison-tech companies from paying kickbacks to prisons and prison-officials for telcoms services, so the prison-tech companies have rebranded ebooks, music, and money-transfers as non-communications products, and the kickbacks are bigger than ever.

This is the bottom end of the shitty technology adoption curve. Long before Ubisoft started deleting games that you'd bought a "perpetual license" for, prisoners were having their media ganked by an uncaring corporation that knew it was untouchable:

https://www.youtube.com/watch?v=VIqyvquTEVU

Revoking your media, charging by the byte for messaging, confiscating things in the name of security and then selling them back to you – these are all tactics that were developed in the prison system, refined, normalized, and then worked up the privilege gradient. Prisoners are living in your technology future. It's just not evenly distributed – yet.

As it happens, prison-tech is at the heart of my next novel, The Bezzle, which comes out on Feb 20. This is a followup to last year's bestselling Red Team Blues, which introduced the world to Marty Hench, a two-fisted, hard-bitten, high-tech forensic accountant who's spent 40 years busting Silicon Valley finance scams:

https://us.macmillan.com/books/9781250865878/thebezzle

In The Bezzle, we travel with Marty back to the mid 2000s (Hench is a kind of tech-scam Zelig and every book is a standalone tale of high-tech ripoffs from a different time and place). Marty's trying to help his old pal Scott Warms, a once-high-flying founder who's fallen prey to California's three-strikes law and is now facing decades in a state pen. As bad as things are, they get worse when the prison starts handing out "free" tablet and closing down the visitation room, the library, and the payphones.

This is an entry to the thing I love most about the Hench novels: the opportunity to turn all this dry, financial skullduggery into high-intensity, high-stakes technothriller plot. For me, Marty Hench is a tool for flensing the scam economy of all its layers of respectability bullshit and exposing the rot at the core.

It's not a coincidence that I've got a book coming out in a week that's about something that's in the news right now. I didn't "predict" this current turn – I observed it. The world comes at you fast and technology news flutters past before you can register it. Luckily, I have a method for capturing this stuff as it happens:

https://pluralistic.net/2021/05/09/the-memex-method/

Writing about tech issues that are long-simmering but still in the periphery is a technique I call "predicting the present." It's the technique I used when I wrote Little Brother, about out-of-control state surveillance of the internet. When Snowden revealed the extent of NSA spying in 2013, people acted as though I'd "predicted" the Snowden revelations:

https://www.wired.com/story/his-writing-radicalized-young-hackers-now-he-wants-to-redeem-them/

But Little Brother and Snowden's own heroic decision have a common origin: the brave whistleblower Mark Klein, who walked into EFF's offices in 2006 and revealed that he'd been ordered by his boss at AT&T to install a beam-splitter into the main fiber trunk so that the NSA could illegally wiretap the entire internet:

https://www.eff.org/document/public-unredacted-klein-declaration

Mark Klein inspired me to write Little Brother – but despite national press attention, the Klein revelations didn't put a stop to NSA spying. The NSA was still conducting its lawless surveillance campaign in 2013, when Snowden, disgusted with NSA leadership for lying to Congress under oath, decided to blow the whistle again:

https://apnews.com/article/business-33a88feb083ea35515de3c73e3d854ad

The assumption that let the NSA get away with mass surveillance was that it would only be weaponized against the people at the bottom of the shitty technology adoption curve: brown people, mostly in other countries. The Snowden revelations made it clear that these were just the beginning, and sure enough, more than a decade later, we have data-brokers sucking up billions in cop kickbacks to enable warrantless surveillance, while virtually following people to abortion clinics, churches, and protests. Mass surveillance is chugging its way up the shitty tech adoption curve with no sign of stopping.

Like Little Brother, The Bezzle is intended as a kind of virtual flythrough of what life is like further down on that curve – a way for readers who have too much agency to be in the crosshairs of a company like Viapath or Avently right now to wake up before that kind of technology comes for them, and to inspire them to take up the cause of the people further down the curve who are mired in it.

The Bezzle is an intense book, but it's also a very fun story – just like Little Brother. It's a book that lays bare the internal technical workings of so many scams, from multi-level marketing to real-estate investment trusts, from music royalty theft to prison-tech, in the course of an ice-cold revenge plot that keeps twisting to the very last page.

It'll drop in six days. I hope you'll check it out:

https://us.macmillan.com/books/9781250865878/thebezzle

[coghive]

Securus Technologies & Lecrae Release Song In First-Ever Hip-Hop Track Contest For Incarcerated Individuals

Securus Technologies, an Aventiv company driving efforts to better serve the incarcerated through rehabilitative justice, spearheaded the first-ever “Original Hip-Hop Track Contest” for individuals incarcerated in Department of Corrections facilities throughout the U.S. This contest, organized in partnership with Grammy Award-winning rapper Lecrae, gave the incarcerated the opportunity to showcase their musical talents and bring hope through the power of lyrics. The winning song, submitted by Carmela Mose, has been exclusively released today for free to incarcerated individuals who have access to the Securus and JPay media stores on their tablets. The song is also available to the general public through streaming services such as Spotify and Apple Music. All proceeds from the song made through streaming services benefit the Prison Fellowship, a nonprofit organization working to bring hope and restoration to the incarcerated, their families, and communities impacted by crime and incarceration. Through this inaugural contest, thousands of incarcerated individuals had the opportunity to submit original lyrics to one of three beats produced by hip-hop record producer Zaytoven. Students enrolled at Morris Brown College’s Department of Music, a historically Black college located in Atlanta, reviewed the entries and selected the top 25 finalists. Lecrae chose the winning lyrics that were submitted by Carmela Mose, a 37-year-old woman of Mexican and Samoan descent, who is currently incarcerated at the Central California Women’s Facility (CCWF). Carmela grew up in a broken home plagued by violence and abuse in Long Beach, California. She was conditioned to be violent after following the footsteps of those who were supposed to show her love and support. Leaving that abusive environment at a young age, Carmela left home with no ID, no place to live, poor social skills, mental health issues, and an addiction to methamphetamines, all of which made it virtually impossible for her to secure employment and create a successful life for herself. While her hardships led her into a life of crime at an early age, Carmela is now focused on and committed to her rehabilitation at the corrections facility, where she works in the Prison Industry Authority’s Career Technical Education (PIA CTE) Carpentry/Laborers Pre-Apprenticeship Program and is one class away from earning her associates degree from Feather River Community College. In late July, Lecrae visited CCWF and recorded Carmela’s original song “I Think” onsite in a room dedicated to educational learning. The song, recorded under Carmela’s artist name Good, was then mastered by Lecrae’s label Reach Records, creating a once-in-a-lifetime experience and opportunity for both Lecrae and Carmela. https://youtu.be/hLTiPq0q2h8 “Being given the opportunity to be supported, and listened to, by so many talented visionaries has been a truly humbling experience,” said contest winner Carmela Mose, AKA Good. “As I sat there recording my track, I felt a stark contrast between the me who was rapping into that mic, and the old me that was sitting on a bus on the way to prison. I’m grateful for that confirmation. Thank you so very much to all the folks at Securus, Reach Records, and Lecrae for lifting me up and getting me started on my amends.” “Recording this track with Carmela onsite at a maximum-security prison facility, which houses many other inspiring women, was an absolutely life-changing experience for me. I’m proud to be part of a campaign that invests in those who often feel forgotten, and hopefully this contest will open doors for other creative campaigns to reach the incredible talent behind bars,” said Lecrae, who is also known for his social justice and faith-based activism. “Music is part of my soul, and I am humbled to share my gift and create songs that help uplift others. Carmela now has that same feeling as her work ethic, talent, and beautifully written lyrics will inspire the lives of so many.” The campaign is an example of Securus Technologies’ further investment in the incarcerated community, encouraging individuals to explore and celebrate their musical and artistic talents. “We knew this campaign would change the life of one lucky winner, but we didn’t anticipate the impact Carmela’s experience would have on all of us as after we read her lyrics, watched her passion during the recording, and learned of her personal story and battle to become who she is today,” said Dave Abel, President and CEO of Aventiv Technologies, the parent company of Securus Technologies. “The objective of this campaign was to ignite creativity and encourage participants to translate their passion through lyrics. We are honored to have the opportunity to work with Carmela and all the contest participants and look forward to continuing to host more creative campaigns to bring hope to the incarcerated community.” Carmela Mose’s winning song “I Think” is accessible for FREE to the incarcerated and it is available for purchase through streaming services, such as Spotify. The song lyrics and photos can be found here. Footage of the campaign is available here. Additional information about the contest can be found here. Read the full article